★ 3

At least half of the lockers are either broken or locked in an open position, making them unusable. Sometimes can’t start my workout because I have to wait for a functional locker to open up, which is annoying on a tight schedule

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★ 5

Everything was great! Had a really good workout, the facilities here are awesome. The receptionist was also really nice and helpful. Only “complaint” was that I couldn’t find a posing room with surrounding mirrors, but otherwise everything was good!

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★ 1

While the gym itself is fine, the billing department has continued to charge after cancelling. I have called and spoken with people several times, paid any remaining “membership” and “closing fees,” and am still being charged 4 months later. Customer service transfers to a call center where records are not well kept, and different people give different answers of what is owed/going on. Unlawful practices, and I highly discourage anyone from agreeing to a membership. It has become a huge headache in my life.

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★ 4

I used to go here a while ago. Considering that there are so many options nowadays, I think the membership price is too high. But I always had a good time here and met some great people.

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★ 5

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★ 5

Good energy, the staff is pleasant. Most importantly the gym is clean 👌

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★ 1

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★ 2

Was very hot and humid when I went. Not a super safe environment for those needing to cool down after a workout so limits what you can do in the day

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★ 5

Equipment is cool and you can find some modern pieces
Staff is v friendly and welcoming
If you drive, the parking situation in that area after 4pm can (and will) ruin the whole Experience!

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★ 5

Sam at Golds Gym DuPont is the best! Seamless member onboarding experience and he was very very helpful. Great energy

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★ 5

Going in for the first time to register was a very pleasant experience

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★ 1

Smallest gym I’ve ever seen. Gold’s Gym is generally amazing; just not in the DMV.

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★ 2

Not enough AC in the lower level weightlifting equipment area, way to warm and no air circulation— kind of dangerous honestly. Most of the people that go there after work sit on the equipment while playing on their phones 🙄

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★ 4

I've been a member here for 2 years, and I'm sad to say this place has really gone downhill. The AC has been broken for several months. On some days, the temperature in here approaches 85 degrees. it's becoming unbearable. More and more of the lockers are slowly breaking and becoming unusable. Despite having plenty of available space, they haven't added any new equipment since I joined. The only good thing I have to say at the moment is that the staff are friendly.

Update: they finally fixed the AC! They also finally added a couple pieces of new equipment which was nice to see. The locker rooms still constantly have stuff broken tho.

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★ 1

I canceled my gym membership, but I noticed you are still charging me.
Please check the email and cancel any automatic payments and stop further charges.

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★ 4

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★ 1

$66 a month for no AC, broken lockers, and consistently broken equipment is crazyyyyy!!! AC is broken, lockers don’t work, management (Sam) doesn’t take customer feedback back seriously. Overall bad experience, would not recommend. It took multiple complaints for management to take action and remove a highly aggressive member that was threatening gym members inside and outside the gym. In the photo attached you’ll see that the police had to be called in order for the member to be removed from the gym after threatening another member. I’ll take the extra time and go to the Georgetown or NOMA location.

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★ 1

I come to this location occasionally but recently the AC has been out and the heat is practically unbearable. They seem to really take their time when it comes to addressing issues.

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★ 1

Why say you offer a free trial when you don’t !!! I turned up to say unless I had a local ID I couldn’t have the free trial !! Even though I have moved here !! But you was happy to take $60 off me for a week pass,the gym is so unorganised!! Weights left on machines,staff don’t care sit behind desk on their phones ! Bags on gym floor,members don’t wipe down machines !!! Absolutely horrendous!! Toilets and showers not maintained throughout the day !!! The owner should be ashamed allowing his gym to be run in this manner !! Anyway I’ve joined a decent gym who gave me a free trial and I’ve paid 12 months in advance! Your loss

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★ 1

Unfortunately, while this is a fine gym in terms of cleanliness and machinery, the lack of knowledge of the staff creates a bad environment for customers.
I signed up for the gym at the beginning of the summer and believed I had signed up for this location. Apparently I had not, but the employees didn’t care to check until about 6 weeks in. Being allowed into the gym (and the scanner scanning my pass as green every time I arrived and being told I’m “good to go”) made me believe that I was, in fact, good to go for using the services. When someone finally realized that I had the wrong membership, they were quite rude and accusatory to me (saying things like “um no” to my stated belief that my membership was to this gym). I was genuinely confused because no one had mentioned this mix up before and was not pleased that I was getting attitude about what was obviously a genuine mistake. Anyways, I ask to change plans. There is no simply way to do this which seems like a major design flaw of their membership system. I end up leaving because it’s taking too long, I’m not enjoying the managers attitude, and I don’t have my wallet to create an entirely new account to have permission to access this gym.
I come in the next day prepared to create another account to get the proper membership and the worker at the front desk had literally no idea how to switch my account. I was given no guidance and no help and, again, decided it wasn’t worth it and left.
This gym could do with some more competent staff members who can help customers problem solve and get the correct memberships.

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★ 2

The AC has been broken for over a month. It’s 80 plus degrees in here even at 7AM. I’ve asked the workers about it and they say it’s broken but don’t offer a timeline for a fix.

Also, half of the lockers simply do not lock and there is no way to attach your own lock. I brought this up with the staff over 3 months ago and they said they are aware of the problem but nothing has changed.

These problems are easy to fix, but evidently the ownership is too careless to address them. I’ll be leaving the gym if nothing changes soon.

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★ 5

Michael was tremendous help, awesome guy! And the gym was super clean too

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★ 5

Absolutely love this gym! It’s incredibly spacious with a full range of machines and plenty of room for athletic-style training. As a professional athlete, I found it to be ideal—everything I needed was available. The facility is also spotless, and the staff is extremely welcoming and helpful. The overall atmosphere is relaxed but focused—everyone is here to put in serious work.

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★ 5

Great clean environment also has a great staff very friendly and welcoming great equipment as well glad to join the gym 👍🏾

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★ 4

Decent gym, surprisingly missing some machines I would expect them to have but overall good

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★ 2

Find it kind of nuts to have repair issues hang out for weeks on weeks on weeks (women’s bathroom, for example) but they have the evening employee remind people 5 times in an hour that the gym will be locked at 10pm.
We heard the first time please let us work out. If this is a recurring issue, pay your employee to stay 15 minutes longer rather than going up to gym goers to tell them the same thing multiple times

Update - I wanna be mad at this gym but the amount of reggaeton they play really soothes my soul so there’s that

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★ 4

Very good gym. I’m a visitor and paid $60 for a weekly pass and got to workout. Gym is nice and appears lowkey. Had almost all the equipment i needed

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★ 5

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★ 5

Good gym nice staff usually pretty clean lockers kinda suck sometimes but hey not everything can be perfect

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★ 3

Good equipment and location. Would give a 3.5 if I could. Peak hours are tough…lots of people sitting on equipment checking their phones - impossible to superset. A lot of cable machine weight slammers. And I think maybe 5 lockers have electronic locks that work. Great if you go off peak hours and no weight slammers are there! So more of a slam on the clients than the facility.

A separate note is I had a major injury that rendered me incapacitated for some time. My wife put a hold on my membership and it was Golds who decided when that hold was done. Only noticed because of my credit card charging me for the membership

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★ 1

Half the lockers don’t lock. It’s incredibly frustrating. The locker situation is an ongoing, solvable problem that doesn’t get solved. The workers at this location are great - super helpful, terrific. But it’s just incredibly tiring that you have to play musical chairs to find a locker that will actually lock. Please, fix this. Replace the terrible keypad locks already.

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★ 5

I have pretty pleasant experience with Gold’s on DuPont so far. I typically go after 9pm but the occasional 6pm visit wasn’t as bad as I thought. Facility is very clean and well maintained, pretty spacious considering the location. As long as you are flexible about your routine there’s always something you can use right away or after a short wait.

I also want to note I feel pretty comfortable working out here as a person of color and “not very fit” woman, which is not always the case for a lot of gym space. There are other feminine individuals in the gym which makes me more at ease and I see folks from all age groups and fitness level.

I do wish front desk keep a closer eye on locker room. A lot of lockers are either not working or people messed up and didn’t fix them afterward.

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★ 5

Good customer service. Had an erroneous charge and they promptly refunded me and resolved the problem. Got a human on the phone after just a minute or two.

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★ 1

I was a loyal member of this gym from the day it opened, always providing honest feedback to help improve the facility. However, my recent experience has been nothing short of infuriating and disappointing.

In July 2024, I visited in person to cancel my membership. The sales associate assured me that my membership was cancelled and even mentioned I had two additional weeks of access. I specifically told him I wouldn’t be in the neighborhood, and he encouraged me to watch for a new Gold’s Gym opening near me, which I was excited about.

Fast-forward months later, I’ve now been sent to collections for nearly $300 for a membership I thought was cancelled. It’s clear that either the staff was incompetent or the gym intentionally misled me. This is completely unacceptable and shows a total lack of professionalism and respect for long-term members.

This experience has completely soured any goodwill I had toward this gym, and I would caution anyone considering a membership here. If you do join, be prepared for poor communication and the possibility of being financially penalized for their mistakes. Absolutely unacceptable.

Update as of 2025: I disputed the charges and asked for a copy of my contract. My contract didn’t include start dates, end dates or renewal dates. The outstanding payment was cancelled however through this process, I believe it revealed this locations lack of proper record keeping, accounting and predatory collections process. They could not justify the $300 so they wrote it off. This only occurred because I was knowledgeable about the requirements of collecting a debt and truly believed that the $300 was unjustified. I had to correspond with their collection agency via snail mail because they refused to email or provide anything over the phone.

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★ 3

It is a very basic gym. Almost like a planet fitness. Not the bodybuilder gym it is named after

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★ 4

My local gym. Good quality equipment. Staff are friendly and helpful. It gets very busy weekday evenings after work but what gym doesn't?

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★ 5

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★ 5

The lockeroom stay cleans. However, the locks on the door suck and are often broken. The weight room is solid. Need a chest supported T Bar Row and some more adjustable benches.

Also, there are a few martial artists and combat sports enthusiasts that use the punching bag. It was recently replaced with a new one. However, the aqua bag type is not filled with a significant amount of water. Already notice someone kicking and misusing the equipment.

It would also be nice if possible to dedicate the upstairs area with a small boxing area. Adding 1 more bag or boxing equipment.

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★ 1

Boxing bag still broken. It’s been like that for months. I keep asking when they gonna replace it and they always say they talk to the manager. A new one cost less than what I pay every month for the membership. You making me go all the way to navy yard to be able to get my workout done. I’ll give you a few weeks or you’ll lose 3 members.

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★ 5

I was a LA Fitness member for 7 years. I wanted a new journey and new change, and decided to switch to Golds Gym. Great gym, great vibes. I highly recommend.

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★ 1

Customer service at this gym was very much below standards. Gym manager was rude and impolite and never helpful with any issues. Would not recommend this gym at all.

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★ 4

Two floors of exercise equipment in a basement warehouse next to Dupont Circle. Quite convenient I would say. The first floor had your cardio equipment next to the stretch area where you have a turf be fire you find the stairs the lowers you to the free weights and locker rooms.

I have been here for over a month now. Most things have stayed true. With the excepting of one employee, Morgan who is phenomenal! Always smiling, greets you the moment he notices you, and I have had the pleasure of chatting with him on multiple occasions. Again! Morgan is Phenomenal! Great asset for Golds Gym! The rest of the staff including the manager aren’t as kind. I have visited Golds in DuPont at different times. I would say 5am, 10am, 4pm and an occasional 6pm not my favorite as it’s very congested. The staff is idea listen to music only concerned about you getting scanned in leaving the customer service of a simple “hey how how are you” being a gym all you want is for kind motivational words to help fuel your workout. I would like to change my rating to a for only for the customer service piece of the equation.

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★ 3

Good gym if you want an active membership but IMPOSSIBLE to cancel. I cancelled back in the summer, called to confirm my membership this week, spoke with multiple people confirming my account was cancelled and got charged again today.

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★ 4

Chest supported t-bar row please

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★ 1

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★ 1

Predatory cancellation practices. I tried to cancel my membership multiple times since I moved out of the DC area to no avail. Was charged an additional 3 times since the cancellation date.

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★ 1

Don't even bother giving them a trial with their "free pass" - waste of time.

I'm trying out different gyms in the area after moving here and got a "free pass" off their website.

When I arrived, the receptionist let me know that they don't honor free passes without a DC ID (which I don't gave yet because I just moved) and that I'll have to get a $20 day pass to test put the gym. Waste of 30 mins round trip - they should really make that "rule" more clear on their web page

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★ 1

Buyer Beware! Scammy business practices. They advertise it's a "cancel anytime" membership, but you must cancel in-person or by certified mail. They will not accept cancelling your membership by phone or on the website. I was in the hospital outside the DMV and tried to cancel the same way I signed up: by email. But they kept charging my card and then reported my non-payment of a membership I had tried to cancel to a credit agency. They will bait and switch you. Terrible experience. Unfriendly, aggressive, and cynical management. Arrogant, controlling trainers. Also, it's in a windowless basement. Stay away!

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★ 5

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★ 5

Precio accesible. Muchas máquinas y barras y cuenta con mucho peso en discos. Espacioso y muy limpio.

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★ 5

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★ 5

I was visiting Washington D.C. from Houston, Texas and needed a place to workout. I liked Gold’s Gym Dupont Circle because it was clean, relatively new, they had all the machines and equipment that I needed, and there was good eye candy! Also, the gym was within running distance of our hotel. I would definitely consider becoming a Member if I lived in the area.

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★ 3

The gym is nice that is all the machines you could need. Customer service could use some work and they have literally no in person classes. Maybe like 3 a week. All the rest are virtual. It’s 2024. No one wants to go to virtual classes when they’re paying $100 a month.

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★ 1

It’s dirty, equipment is old as DC, homeless ppl sleeping outside of the gym, always packed and people hog the machines, they literally leave weights in the seats so no one takes it, but are next to the machine doing another workout, the sauna sucks takes forever to warm up, so workout while it warms up, make sure to start that first befor you toalso when you sign up you have to pay for the weeks that you weren’t even there as a member, but they’ll tell you that you’re essentially paying the cancellation fee ahead of time, so let’s see if that’s true.

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★ 5

I have been to about nineteen Golds Gyms now in my over eleven years as a member. This one was super clean and overall could utilize its floor space better with a few more pieces of essential workout equipment. The literal hole in the floor about took my left ankle out by the 125 dumb bells on the racks. It's a quick fix. Do that before someone gets hurt. A guy who has been there since it opened told me that it has been there since day one. The two leg presses, three flat back benches, an organized dumb bell racks, and a huge sauna 🙌

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★ 4

Great location with new machines and kept clean. However, they desperately need a standalone cable fly machine.

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★ 1

STAY AWAY. They will scam you if they know you don’t live in Washington DC. Yesterday, I called in to ask about how daily pass works, I asked if it would work within a calendar day or 24 hours for $20 USD, I was put on hold and they came back with "yes it works for 24 hours and you can come back before whatever time it will be tomorrow", which I agreed to do so. Today, I was rejected into the gym because I was "given the wrong information" :) never coming back here again as the manager didn’t even bother to check the recorded phone call the employee and I had yesterday. Also, reported for scamming and giving false information, I can afford to pay another $20 USD at another gym but this one.

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★ 1

Closed again! I was not able to get a morning workout in due to the staff not showing up when the gym was supposed to open. I left a review about this issue, last month. I was contacted by Gold's and assured that this would not happen again. Unfortunately, it did on 08/12/2024. This gym is not reliable, especially, if you are an early gym goer. I find this completely unacceptable. I cannot recommend this gym when the staff can't even show up and open up the gym. If I can get there in the morning, why can't they? I am frustrated that this keeps happening. Do not go here!

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★ 1

I had a really disappointing experience with Gold’s Gym at DuPont. When I signed up, a staff member told me I’d only have to pay $117 for two months, covering both the first and last month. But then I got hit with extra charges of $52.99 every other week—something that was never mentioned.

Trying to sort this out was a nightmare. The manager, Sam, was almost impossible to reach. I called multiple times, visited in person, and was told to contact the national line, which didn’t help. Even when I was promised a call back, it never happened.

When I finally got a response, they claimed I signed up online and should’ve known about the charges. But I signed up in person with their staff, who gave me the wrong info. Management refuses to acknowledge this mistake, which is super frustrating.

The gym itself is fine, but the lack of clear communication and poor customer service really ruined my experience. Be careful and make sure you fully understand the costs before signing up, because the staff doesn't seem to understand the rates themselves.

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★ 1

This place is a scam. Just endless unexplained payments. Avoid.

The actual gym is quite nice though.

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★ 1

The front desk person was awfully rude to me never coming again

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★ 1

Just moved in and wanted to try it out. Staff was horrible. I went at 2 on Monday and the front desk person was very rude will never go here again

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★ 5

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★ 3

Great location. Newly made in 2022, plenty of equipment, and clean facility.

Update July 2024: Still great equipment, broken AC system that's been garbage for months. Please fix.

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★ 1

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★ 1

I usually don’t do reviews & im a regular at this gym but however im beyond pissed because i just left there at approximately 8:30-8:45 pm and i was told by the guy at the front desk that someone accused me of allegedly doing “interesting things” which if you read between the lines Sexual activity in the sauna & that wasn’t the case & the person also alleged that i was completely “Nude” which was definitely not the case . Was only in sauna for 5 mins fully clothed then i changed & went straight to shower .. i just think is disgraceful & utterly disgusting that someone would take the time out their day to do ignorant things like that & im a regular at this gym , don’t even know if i want to come anymore because of this .. whoever this person is needs to be handled .

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★ 5

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★ 4

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★ 1

I am extremely disappointed with my experience at Gold Gym DC Metro Dupont Circle.

Despite canceling my membership, they have continued to charge my card.

When I initially signed up, I explicitly requested a month-to-month contract, but they deceived me into an annual contract.

They charged me $109 a month in advance and, upon cancellation, added a $100 cancellation fee.

To make matters worse, even after the cancellation, they charged me three additional times for $52.99 each.

The customer service has been appalling; the manager is rude and unhelpful, making interactions frustrating.

When I asked for an explanation regarding these charges, they only provided an email address, offering no real assistance.

Ultimately, I had to block them through my bank to stop the incessant charges. This has been a terrible experience, and I would not recommend this gym to anyone.

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★ 1

Edit: The biggest SCAM!!! The facilities don't work, they sign you up and lock you on a year contract, then If you cancel they charge you a cancellation fee of 150 buck and didn't let you in! YOU BETTER RUN! The manager is disgusting he hates woman and makes you feel uncomfortable every single day☠️ RUUUNNNN!!!

Very poor management. Signs of "this not working" or "close for service" everywhere

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★ 1

Trial pass is only for DC residents. Day pass is $20, which this gym is not worth $10 in my opinion. Go to another gym in the metro.

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★ 5

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★ 1

I signed up for a free day pass to try out the DuPont location. When I signed up I didn’t see anything about having to show proof of residency and do not have a DC license. I provided an address for the front desk but that wasnt enough to use a day pass. He told me I had to pay 20 dollars to workout for the day. If the proof of residence policy is on their website they should make it more easily accessible, or send it in the email when they send the day pass.

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★ 5

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★ 5

Perfectly ok gym, great location. First, it's a downtown urban location and if you're a city person you'll understand that prime real estate comes with drawbacks (not huge, and below grade). Welcome to city living. That said, it has everything you need and super friendly, helpful staff. It's certainly not a destination gym, but if your office or home is down the street, this is your go to.

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★ 5

Too Congested Never.

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★ 1

Decent gym equipment and space, but terrible management. No one explains the fine print when you are signing up for recurring services like personal training and then you are stuck in an endless cycle of being charged for services you don't use. Recommend staying away from gyms that engage in predatory behavior.

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★ 2

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★ 5

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★ 4

Solid facility and has all the main things you’d look for in a gym. It’s got a young crowd and gets real busy around 330/4PM and onwards.

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★ 3

Listing pros and cons, with cons first:

Cons: My biggest annoyance is that they keep raising the prices. I was initially paying $42.39 twice a month, but it got raised to $43.45 and again to $48.75 I'm now paying almost $100 a month.

They also have an annual charge of almost $80 so it all really adds up. If you want to pause your account (say for travel), you have to let them know something like 2-4 weeks in advance. If you want to cancel your membership, it takes a month.

Other cons - somethings always broken/unfinished in the women's bathroom, and the sauna doesn't get very warm. It feels like they purchase “pretty things” that don’t actually function well—bathroom doors, sauna, locker locks.

If gym community is important to you, there don’t seem to be much of one here, but this could be me.

Pros: Location is great, I think you can travel and use different locations if you let them know, good variety of equipment, pretty spacious, not suuuuuper busy, variety of equipment, space is clean (shout out to the great cleaning team!!).

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★ 1

Over priced for such a small gym

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★ 5

Stopped for day pass. Clean, new equipment, fast check in! $20 day pass, which isn't bad for DC.

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★ 5

Great clean facility!!

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★ 5

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★ 3

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★ 5

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★ 4

Nice gym. New equipment. Friendly staff

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★ 1

Worst gym in the country . Sent me collections letter regarding personal training I’ve never signed up for. I have contacted the gym and the mgr confirmed that I have never been to this location ever on his system however I still have a personal training contract. Took me about 5 months to clear this and proof that it wasn’t me with police involved and a proof that I was overseas while the contract was signed.

Source: Google

★ 5

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★ 5

Overall I would say my experience at Gold's Gym in Dupont Circle has been great. I would give it a solid A/A-. (It would be A+ if there were larger towels for the locker rooms) This location is new and still working out some of the kinks of opening a new business but everyone has always been friendly and professional to me during my interactions with them.

I wanted to give a shout out to Nathan (Trainer) and Griffin (AGM). I noticed a billing discrepency and when I brought it to their attention; both Nathan and Griffin immediately worked with me to get it resolved and corrected.

From day one, Nathan has been instrumental in helping me tailor my workouts to meet my fitness goals. Nathan even worked with me through an injury and helped me push myself to get back my strength and even push myself to a higher level in my workouts.

To be frank, when I noticed the billing issue; I was ready to cancel my membership. That mindset changed thanks to the level of customer service and support from the AGM Griffin. Griffin's support with the billing error was exceptional. He went above and beyond to work with me to get this resolved. I appreciated him working to fix an error that someone else had created.

Source: Google

★ 5

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★ 4

Pros: New (opened in Nov 2022) gym with a good variety of equipment. Convenient location. Clean. Saunas in locker rooms. Friendly, helpful staff. Personal trainers are great.

Cons: The gym owners purchased low-quality electronic locks for individual lockers - half of them seem to be constantly broken, which makes many lockers unusable. Same issue with low-quality toilet fixtures - the cheap plastic panels to flush toilets continue to break, and as a result toilets throughout the gym are always out of order. If the gym owners would invest in a permanent solution to fix these problems, I'd give this gym 5 stars.

Overall, I recommend this gym - I prefer it over other Gold's in the DC area.

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★ 5

What a great gym! So glad that there’s a new Gold’s at Dupont Circle. Really great layout, new equipment, very clean. The staff was very friendly and welcoming. The only negative that I did see was that one of the men’s toilets seemed to be broken as was mentioned in another review from a week ago. I would say that should be a priority to get fixed. It was not super busy when I was there so perfect for me. As with any gym in DC rush hours are always busy regardless of what gym you’re at. Thanks DCGolds for a great new gym for you members!

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★ 5

Very clean, large, and well equipped gym in the heart of DC. Highly recommend for visiting Gold’s members.

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★ 2

I guess you can find a better gym in the area for the price and quality they offer

It's not a bad place, but I believe some points can be annoying:

> It can be uncomfortable having a female person cleaning the masculine changing room with lots of undress people around. May be uncomfortable for both parts;

> There are tiktokers and video stuff from people who take forever on the equipment, recording themselves;

> Some equipments are very loose on the floor;

> Somedays, you won't find cleaning wipes for the equipment or toilet paper;

> Broken toilets for a good while;

> The gym is located at lower levels, so the mobile signal is not good, as the guest wifi;

> They have a nice fitness classroom that can be used to exercises, but sometimes, they have classes (no sign at the door to do not enter), and you will be yelled by staff if you get inside;

The positive side is that the location is right at the metro with easy access. Cleaning staff makes a great job. Good quality equipment (Matrix), and it looks like they are trying to improve the equipment they have.

Some of the staff are nice.

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★ 1

I didn’t even get pass the front desk and had one of the worst gym experiences across the US. You should make sure that you hire the right people to be the face of your business. I signed up for a day pass and the application didn’t specify that its only for DC residents. When I got there the front desk guy told me “either pay for your day pass or go somewhere else”. Even if you wanna hire this type of people make sure to train them on basic communication skills

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★ 2

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★ 5

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★ 1

Newer location with a breadth of brand new equipment and open, clean layout. Friendly front desk staff. As far as DC area gyms go, overall high quality for the price point. However ***CAUTION**:

DO YOUR DUE DILIGENCE prior to considering joining (if you are able to even locate the fine print). Zero transparency when it comes to hidden fees you do not realize are being billed, and even far worse communication. Multiple emails, calls, and in-person inquiries unanswered after unexplained creditor letters. I am now waiting over a month on a response after previously being told "it's resolved". Management needs an overhaul.

BOTTOM LINE- SHADY MGMT. BEWARE OF ENTERING ANY CONTRACT WITH THIS PLACE.

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★ 3

It's a good gym with excellent free weights. However, it needs another leg extension machine or TWO (either plate or cable), way too often there is someone squatting on that machine, and it is very important for someone like me who needs to strengthen the knees without having to put too much pressure on the joints. There also needs to be large visible signs asking people to be considerate and not hog the machines and to wipe them down after they are finished. I know there are small semi-noticeable signs that a camouflaged into the color of the columns, but bigger ones are necessary. It would also be nice if there was a BAN on recording while in the gym.

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★ 4

I go to the DuPont location at 9:30 pm and my experience is always great! Gym is always clean and plenty of machines to use!

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★ 3

Just an average gym in a convenient spot. It has good, albeit infrequent, group classes, good weight areas, cardio, towel exchange, etc.

CONS: They won’t consistently unlock both front doors- so one starts and ends their workout with minor frustration… Also, wish they had a few larger weight plates for the Les Mills group classes.

Source: Google

★ 5

Gym has everything that you need, at least in terms of free weights and dumbbells. I do wish they had one or two more squat racks. It's the one area that gets crowded, even during non-peak times.

No other complaints.

Source: Google

★ 1

Next to metro exit/entry. Entrance of gym smells like piss
-floors in the basement where the weight are uneven
-staff are rude/negative energy
- crowded
- not many machines as I’m used to for a gold’s gym
- and the list goes on . . .
-

Source: Google

★ 1

Please take CAUTION BEFORE JOINING THIS GOLD’s gym at Dupont Circle ! To Gold’s Gym: Please state on your website, socials and any platform that only local Washington DC Identification is accepted to use the free pass. Please clearly state that a United States ID is not accepted to enter the gym with a free pass and $20 daily pass is required.

I had an extremely frustrating experience with Aaron the manager and Josh at the front desk. Upon presenting my information and ID, the employee at the front desk informed me that I needed a Washington DC ID to access the gym with a free pass. Nowhere during the online sign-up process was this requirement mentioned. I found it incredibly inconvenient and frankly discriminatory that as a resident of DC, I was denied access to a gym I had planned to join.

The employees' refusal (Josh + Aaron) to let me in due to not having a DC ID left a sour taste in my mouth, and it's disheartening that Gold's Gym would impose such a policy without clear written communication to potential members.

Aaron (manager) said the website clearly states that you need a D.C ID. I checked immediately in front of him and found no such policy online on the website or the email with the free pass. He did not seem to understand that it does not state on the website or link about any DC identification policy.

Aaron needs to be trained on customer service as he was rude, disrespectful, dismissive, and he raised his voice, and pointed fingers while he spoke with me. He also mentioned that he didn't care about Gold's gym losing money over one customer who was potentially going to join. He had an attitude towards me and did not even try to fulfil his role/duties as a manager.

In general:

- gym is dull grey/black
-machines always busy
-free pass is not really a free pass if you dont bring your DC ID.
- Aaron and Josh are rude. Avoid them
- flooring downstairs in the basement near squat racks is uneven, so it is dangerous.
-towels smell bad
-homeless are always sleeping outside
- smells like piss by the entrance of the gym.
-very expensive for golds' minimum $100 monthly + all other hidden fees.
- not as many machines, no pool, and no hot tub.
- very crowded during rush hour
- VIDA fitness and much better and affordable

Source: Google

★ 1

Terrible gym

Source: Google

★ 1

Source: Google

★ 1

Edit: I cancelled my membership and received confirmation in writing of a final billing date. Two months later, I am still being charged. No response from the email address that confirmed my cancellation. Do not sign up here! They will continue taking your money after you cancel.

This gym looks nice, but they are really not equipped for getting ready before work. They’re either pulling a bait and switch or they need to figure out their logistics. They confirmed that their would be large towels for showering, but I’ve been going for a month and they’ve yet to have anything but hand towels. Also, the showers don’t have any space for placing clothes so they stay dry or for getting dressed. It’s an okay gym but I wouldn’t count on it as your pre-work gym.

Source: Google

★ 2

This gym has nice equipment, but there’s not enough of it during peak hours. Lighter dumbbells are especially hard to come by. They only have 2 sets of each dumbbell. The kettlebells are also limited. Only one set of each and they only go up to 50 lbs.

There are also issues with the locker room- half the lockers don’t actually lock, and the sauna has been broken for months with no indication of when it will be repaired. They also ignore cancellation requests.

Source: Google

★ 1

What I ended up getting charged monthly was not what I had originally singed up for. Full of hidden fees and you'll get charged a full month when you do decide to cancel.

Nice facilities but overall not worth it.

Source: Google

★ 5

Clean but can't go.

Source: Google

★ 5

Clean space and the bathrooms are exceptionally clean.

Source: Google

★ 1

I went to work out this morning to this location and I couldn’t get in cuz I gotta pay more, thing that I didn’t know cuz I asked first to my other location , also I ask if I can use the restroom at least to changed my clothes cuz I have to work, they were like mmmm , I’m with gold gym for almost a year and that’s the way they treat people…too bad , take cake of your costumers

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 2

This gym is only worth it if you complete your workout before 8:30 am.

The hidden fees and policy updates are exhausting, and tbh are the main reason I’ve cancelled my membership.

Being a member here basically means you don’t know what you’re going to have access to when you show up for your workout.

Source: Google

★ 3

Very disappointing for a Golds Gym and does not have the quality you would expect from one.

Limited equipment - for one, there aren’t any dedicated cable crossover machines. So if you want to do chest flys for example, expect to have to repurpose the equipment they do have and also expect to wait an hour or omit it from your workout entirely.

Interior - pretty uninspiring. Although it’s a gym and no one necessarily expects much, for a Golds Gym you’d think a little more effort would be invested to compensate for the dark lighting and grey all-around interior. A little bit of effort into the environment can really make a difference. At the very least more wall decor can be installed.

Lack of attention to detail - broken machines, worn-out or just unusable clamps, and even a small depression in the floor near the weight rack which someone can easily trip over and get injured, do not seem to be of concern to management, or perhaps they simply are unaware - either way, this does not reflect well on this establishment.

If you are used to a high standard when it comes to Golds Gyms, do not come in with those expectations here. It has the basics, but I cannot justify paying $100 a month for something you can find much cheaper elsewhere. This gym prioritizes profits before serving the needs of gym-goers, so keep that in mind before purchasing a subscription here.

Source: Google

★ 4

please get an assault runner, as not everyone likes running on treadmills.

Also, a lot of the top lockers donor locks don’t work and one of the bathroom stall doors hasn’t worked for over a month.

Source: Google

★ 5

New Golds Gym in downtown DC. Great equipment, nice layout and new facility. Was a bit surprised as I had requested a guest pass however you need a DC address. I paid the $20 per day daily fee which was worth it.
My only suggestion and not a complaint is the music was constant hip hop each time I visited, some variety or R&R might be a nice change.

Source: Google

★ 5

Great gym, I can’t recommend enough.

Source: Google

★ 3

With a 20+ person infrared sauna, who needs a gym. But, if you do need a work out to go with your lazy man sweat sesh, this gym slaps.

*Edit
Three months in, the brand and the gym somewhat fell apart. No as extreme as a 1 star, but I can not in honest conscience keep the 5 star rating.

Disclaimer: I worked for this company for 1 week and had seen a little behind the scenes and this my opinion. BUT- cleanliness and care have declined regardless of my personal bias.

Source: Google

★ 3

Gets the job done if you are traveling for work, but I wouldn’t consider this a real Golds.

All new equipment but a limited selection.

Source: Google

★ 1

so beyond upset. I read the contract, was told I needed to bring in a written letter, an ID and proof that I was moving to cancel my membership. I did all of that and was told I didn’t need any of it and could just cancel my membership. This was April 4th in person. I went in and they told me I was good to go and my membership would end May 3rd. It is May 26th and I just got charged. I called them and they said it’s showing up that I’m an active member. They were not able to help me over the phone but gave me an email to reach out to. This happened to my boyfriend as well. Unbelievable. If I do not get a refund for May and helped over email I will be absolutely furious.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Gold’s is known for bodybuilding and this gym has all the weights you can imagine, but don’t be fooled. This gym has plenty of treadmills and ellipticals too! New facility. Convenient location. Good value compared to other overpriced gyms.

Source: Google

★ 5

Source: Google

★ 1

I went to trial Gold’s gym around 10 days ago. Despite their website clearly stating that they provide interested customers with a free trial pass, they asked me to pay $20 to trial they gym because “I don’t have a permanent address”. (Talk about hidden fees and fine print!)
Their system that accepts payments had a lag so it took them 10 mins to process my $20 payment. It was also rush hour (around 5:30 pm on a workday) so most of the gym equipment/machines were occupied- I had to wait few minutes every time I wanted to switch to a machine. (I never faced this issue at planet fitness!!!) It seems like a clean, well-maintained gym…it could be that I just had a very bad experience.

Source: Google

★ 5

Tiffany is super helpful. Everyone likes her, please do not replace her. I was having a bad day and Tiffany made sure my day ended better with her support and encouragement. Every gym needs a front desk associate like Tiffany.

Source: Google

★ 5

Source: Google

★ 2

The gym is clean, but there is so much wasted space on the lower level. The gym could increase the amount and variety of equipment by circa 50% , alleviating the issue of waiting for barbells, dumbbells, machines, and cables. This location should consult with the Ballston, South Arlington, and Merrifield Gold's locations to address the issue.

Second, for a gym in the central business district, no towel service is a huge bummer for the before-work crowd.

Source: Google

★ 5

Awesome facility and Griffin is the best trainer I have ever worked with, he’s very knowledgeable and will make sure you see results

Source: Google

★ 1

Source: Google

★ 1

Don’t recommend especially if you’re a woman. The men and the gym facility do not make it a welcoming environment for women. The gym saunas never work and there is never enough dumbbells or equipment available in the evening. The locker room stinks and is rarely cleaned. The general manager is also extremely rude and insensitive to any concerns brought up.

Source: Google

★ 5

Source: Google

★ 5

Hi is it free for the first visit?

Source: Google

★ 2

Good equipment and space, but major problems with temperature control. Too warm in most areas and in some unbearably so, about 80F. The staff said they couldn’t do anything about it.

Source: Google

★ 5

Gym is very clean and staff is very helpful, friendly and knowledgeable. A very convenient location being right on the metro as well. Would totally recommend whether you work or live in the area or are just in town for a visit. Look forward to visiting again. Shout out to my boy Steven!

Source: Google

★ 1

I bought a week pass on Feb 7th, and tonight, I went to use the facilities, a male front desk employee with many tattoos and a mustache attempted to deny me access. I felt harassed and unwelcome

Source: Google

★ 5

I've been going here for a good few weeks and I actually enjoyed this gym I've been a member with Gold's Gym for a good few years and they always had good equipment

Source: Google

★ 5

$20 day pass when stranded in DC kept my week on schedule. Awesome facilities for weight lifting. Lots of cardio equipment. Clean, well appointed, etc etc etc. It's a Gold's Gym. You know what you're getting. Only issue it was a little busy, but not at all packed.

Source: Google

★ 5

Source: Google

★ 1

The gym charges an annual fee of about $74. This is listed in the contract, BUT it was not mentioned when I signed up, despite me asking about additional fees. I consider hidings things in a contract that you dont disclose in person a deceptive sales tactic. The girl at the desk said other customers have made similar complaints.

Source: Google

★ 1

I've read the comments. If you repair the sauna, your number of customers will increase a lot. And if that happens, the first thing I do is come and become your member.

Source: Google

★ 5

It's really a great gym! Super clean and it's greatly taken care of. Worth the money!

Source: Google

★ 5

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★ 5

Source: Google

★ 5

So glad this place is open

Source: Google

★ 5

Newly opened. This location is gorgeous, love it! They have a few loose ends to finish, though, like fixing the saunas, labeling the upstairs bathrooms, getting enough towels, a few add-ons to the squat racks, finalizing the class workout schedules, so hopefully those things will be completed soon

Source: Google

★ 2

NOT WOMEN FRIENDLY. They literally don’t have any 2.5lb weights, I’ve never seen a gym without those. For a short lightweight woman like me it’s nearly impossible to do progressive overload properly without lighter weights available

Source: Google

★ 5

Source: Google

★ 5

Really nice location - large with lots of space!

Source: Google

★ 4

Nice that everything is brand new and good amount of squad racks. Could use more cable machine stations, only one available.

Source: Google

★ 5

The wait was awhile but it was worth it. Instantly the best equipped powerlifting gym in DC proper, especially at its price. Literally every bar is a 190k PSI power bar. Just need to track down the rest of their 2.5lb plates

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

The equipment is great.. 4 platforms!! Great quality and cleanliness. I'm glad to have golds DuPont as my home gym.

Source: Google

★ 5

The Gold's Gym at Dupont is incredible! The facility is clean, it has all of the equipment I need to train for powerlifting meets, and the environment is unmatched. I also really like the staff, especially my trainer/weightlifting coach, Phil Pasch. He is AMAZING - highly knowledgeable, enthusiastic, and very supportive. I recommend both Phil and the Dupont location to anyone looking for a better workout experience!

Source: Google

★ 5

I’m a pretty lazy person, and I’d never go out of my way to workout at a gym that’s more than 35 minutes away from my house, but Golds Gym DuPont Circle just hits different. Something about it, either the down lighting that makes me look like a Greek God, or the assortment of staff here that welcomes you with a smile every time that makes me add 123XP to my already tantalizing aesthetic, it’s probably the former ;). Anyways, feel free to experience this magical one of a lifetime transformation right here at DuPont, and don’t get too excited when people start noticing how much bigger your dump truck became 🙈

Source: Google