★ 1

✨ Honest Review – Club Pilates Lake Mary & Altamonte Springs ✨

I’ve been going to both the Lake Mary and Altamonte Springs Club Pilates locations (same owner). I truly enjoy Pilates and there are a couple of instructors who are amazing — they know how to teach, motivate, and push you just enough. 💪

But overall, my experience has been disappointing. Many classes feel repetitive, using the same exact exercises regardless of the class level (1, 1.5, Sculpt, etc.). Some instructors rush through movements or give little explanation — by the time you figure it out, the class has already moved on. Some days it honestly feels like I didn’t get a workout at all. 😞

Then come the unfair fees:
⚠️ I was charged a “late check-in” fee even though the Lake Mary studio’s check-in tablet has been broken and never replaced.
⚠️ Another time, I was charged for a class I never scheduled — and when I disputed it with my bank, they added a $25 dispute fee.
⚠️ Even though I pay $200/month, they suspend your classes until every little fee is paid, even when the charge was in error.

I love Pilates and the potential this franchise has, but members deserve fair treatment, consistency, and accountability. I hope management listens — because when it’s good, it’s really good. 💙

🩵 Consistency, fairness, and communication matter — especially when clients are paying premium prices.

Source: Google

★ 5

Excellent thanks to Adriana that she make it worth it. Excellent instructor.

Source: Google

★ 5

Always a great experience! I’ve been going to this studio for about 6 months and absolutely love it. The instructors and staff are all knowledgeable and friendly. Highly recommend!

Source: Google

★ 1

this place keeps trying to charge me after i told them to cancel my membership. i do not recommend

Source: Google

★ 1

Beware of this place. Very deceiving.
They tell you one thing when you sign for it
Like it is month by month and when you try to cancel is a different story. They steal your money. Adriana is the sweetest but the manager not so much.

Source: Google

★ 2

This is the second club pilates location I've tried and the experience wasn't the best. The ladies at the front desk were incredibly loud for the first 20 minutes of class. It was difficult to concentrate and connect with the loud voices booming through the studio. I finally had to ask the instructor if she could tell them to keep it down. Then after class when I'm trying to leave they ask me to sign a waiver. I was there 10 minutes before class they could of asked me to sign then. Ridiculous. I will not be back. The Oviedo location is alot better.

Source: Google

★ 5

Raegan is the absolute best! I honestly signed up on the spot because of her. She had so much information and was very helpful answering my questions. I was deciding between this studio and another. I am very happy and will recommend my friends and family. Thank you! I look forward to good health and bikini season.

Source: Google

★ 1

Unprofessional, staff is not on the same accord when it comes to communication. Staff tries to overtalk while customer is trying to speak

Source: Google

★ 1

Terrible club they lure you in when a special offer then take your credit card and start billing you monthly. When I called she said it was a contract a bogus lie to take advantage of the consumer. She hardly let me get a word in our conversation she said she will not refund me the $99.00. I had to call the bank to dispute the charge. This business practice will definitely get bad karma.

Source: Google

★ 1

Had a bad experience with the representative at the front desk lying to me stating i was in collections for a payment that declined through my card after 10 days of not noticing. Upon speaking with the manager she backed up the representative instead of even pretending to care about her front desk rep telling me a lie to collect money. I guess the location desperately needs money to stay afloat. Would recommend the classes other wise but solely based on experience with front desk its one of the worst customer service I’ve been given in my life. Would recommend a change in staff. Besides that classes are good and instructor is wonderful.

Source: Google

★ 1

Seems like this is a trend with similar bad reviews I’ve read that are very accurate! I had to come on to explain how horrible Club Pilates is. Kelly the “owner” will talk over you, not return any form of communication and then lie and say she has. Good thing I have receipts to prove it. This is the most poorly run operation I’ve ever experienced and they will ROB you of your money. I will make sure my friends post bad reviews as well just to warn future prospects. HORRIBLE.

Source: Google

★ 5

I love Altamonte club pilates. The front desk staff, Karen, is very helpful, nice and kind-hearted. Teacher Adrian is wonderful and helpful, thank you.

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★ 3

The place is really nice and the workouts are great but they're only open until noon on the weekends so it's not great for people who work weekdays

Source: Google

★ 5

Source: Google

★ 1

Please take me out of your insane calling lists! The fact that you call text emails nonstop and you make ppl buy your socks is wrong. I've done tons of Pilates sessions and I have never been asked to wear these socks and I am perfectly comfortable doing it barefoot making ppl buy your stuff for an intro session is wrong and disrespectful.
I was looking to sign up and come in twice or three times per week but the pre stalking experience was annoying and getting there and having to purchase your socks for a test class is not ok.
Terrible terrible

Source: Google

★ 5

I have been going to this studio for about a year. I like the variety of classes they offer and the times. The staff and instructors are great!

Source: Google

★ 5

Adriana is fantastic ! She is patient kind and encouraging!!! This club is exceptional

Source: Google

★ 1

I am extremely disappointed with my experience at Altamonte Pilates Club. Initially, I gave them a 30-day cancellation notice, and they offered to freeze my account for a monthly fee, which seemed like a reasonable option at the time.

However, a few months later, I decided not to continue with the membership due to my traveling schedule and called to cancel. That's when everything took a turn for the worse. The representative, Kelly, who handled my cancellation request, was incredibly disrespectful and dismissive throughout the entire conversation. She constantly talked over me, making me feel unheard and disrespected.

I felt blindsided by their lack of transparency with their policies. Kelly called me after a few months of freezing my account, bombarding me with questions, then I told her I have decided to cancel, they handled it unprofessionally, asked me give one more 30 day notice or pay a 100 cancelation fee.

I want to warn anyone considering joining this club to thoroughly read and understand their cancellation policies. It's evident that the club does not prioritize their customers' satisfaction or value good customer service.

My experience with the club has left a bitter taste in my mouth, and I regret ever becoming a member. I hope this review helps others make a well-informed decision before committing to this club.

Please remember, a great club is not just about the workouts; it's also about the quality of customer service and respect shown to its members. Unfortunately, the Pilates Club falls short in this aspect.

Choose wisely and make sure the club aligns with your expectations and values. Disappointing Experience - Unprofessional Customer Service

Source: Google

★ 5

This is my first organized class and I am loving it. I signed up when I lived in Altamonte but now I live in Winter Haven. I chose to stay in Altamonte class. The hour drive is worth it to me because of how well Manager Kelly manages the studio. She is quick to resolve issue and so amazing in how she communicates with me.

Source: Google

★ 2

My one month review:
-Some of the instructors kind of do the same workouts over and over again which becomes repetitive and boring.
-Cost a lot, I got unlimited package they had which at this location cost $199.99 if your a student it’s $179.99 and I believe they had a promo for the first month trial for $159.99. which I had but nonetheless, with the kind of workouts your getting and trying to reserve a spot to join one of there classes I don’t think is worth it.
-Late fees; I was a repeat offender of this but I understand where they are coming from (12hrs cancel or get charged $10) with this but as a person with a disability I can’t really tell what time or date I’ll have an attack which forces me to have to cancel. Like I said I understand but it’s a huge bummer, so if your like me, it’s not something worth doing, unless you have money to cancel several times 😂.
-Communication, a huge hit or miss I had a class that was canceled (not on my end, the instructor never came in) and they did not want to let me into another class nor did they communicate this with me until I had to call/text to get this info. You have to bug them until you get “some” communication.
-Clean, yes everything is wiped down, but it always SMELLS like feet. I wished they put some sort of air freshener.

Would I do again? Not really
Do I love the concepts and workout that Pilates brings? Absolutely
But Id probably buy one and save myself money

Source: Google

★ 5

Best work out! All the instructors are great!

Source: Google

★ 1

The worst! They kept 7 classes that a
I already paid for because I didn't want to renew my membership with them. Your are either active or cancelled and if you have any clases to take foget it! They won't reimburse you nor let you take those classes. Unbelievable how they rip you off! Don't go there!

Source: Google

★ 5

Source: Google

★ 5

So happy I signed up at Club Pilates! The instructors and staff are wonderful and extremely helpful. They always make you feel comfortable whether your on class 1 or 100 and each class is different! The studio is extremely clean which is a perk!! 10/10 recommend!

Source: Google

★ 5

Been doing this for a month now and it has been wonderful! Great staff and clean facilities. I wish I would have joined years ago.

Source: Google

★ 5

Love it here! Great workouts and staff. I love that every class is different and challenges me more - it never gets boring. So worth it!

Source: Google

★ 5

For someone who wasn't much for exercise, this place changed my life! I started with going once a week to twice a week. I have gained muscle strength and lost weight. With all the different types of classes and routines, it is always a fun class. The people and instructions are great! 😁

Source: Google

★ 5

The place is nice and all the ladies at the front are very helpful. The instructors are knowledgeable and help you correct posture during the workout. I love going to class 😊

Source: Google

★ 5

I have never been one who likes to exercise. The thought of working out repelled me. BUT that changed after I took the introductory class at Club Pilates. After 50 minutes of working out, I found that I enjoyed it and could not wait until I could do it again. In addition to enjoying the exercise, I found that my chronic back pain has disappeared. Joining Club Pilates is one decision that I’d gladly make again.

Source: Google

★ 5

Take a chance!!
So happy I gave this place a chance. Working out in the past, has been hard for me, but this changed everything. Staff is friendly and knowledgeable. I enjoy each teaching style, and always leave feeling great. I am losing weight, gaining muscle/strength, and feeling better than I have in years!

Source: Google

★ 5

I love Club Pilates, Altamonte. I take classes here 3-5 days a week, various levels and instructors and regardless of which level of class or instructor, I get a great workout that is fun and challenging! To top it off, it’s a great value if you really want to transform your body. If you commit to 3-5 days a week and stick to it you will transform your body. I certainly have seen great benefit and have enjoyed every minute of it along side the excellent ladies who team up to make this studio GREAT!!

Source: Google

★ 5

Highly recommend this studio! It's great for all levels, clean equipment and a fun workout. I also love the variation of classes offered and friendly staff. It was a perfect workout to jump into postpartum, improving my strength and mobility, and I'm excited to see continued results!

Source: Google

★ 5

I cannot say enough good things about this place. The classes are amazing with amazing instructors at convenient times. No class is the same. I am addicted and could stay all day. The cleaning protocol is great. I have referred it to many of my friends. I plan to be a lifer.

Source: Google

★ 5

Club Pilates in Altamonte Springs is the best! All of their instructors are talented and great at providing instruction and guidance, with enough fun along the way to keep you coming back for more. Great job all :)

Source: Google

★ 5

I’ve been taking classes here for over a month. Club Pilates at Altamonte Springs caters to multiple schedules, the sessions have been challenging, safe on my body, and instructors are skilled and helpful. Thank you!

Source: Google

★ 5

Club Pilates Altamonte is such a fantastic Pilates studio! It is clean and well kept and they offer classes for all levels at convenient times. I love trying a variety of classes throughout the week!

Source: Google

★ 4

This is my first time trying Pilates and I take classes as part of my own wellness plan. Ive been doing it for a month now going 3-4 times a week. The workouts are low impact and tranquil. I’ve just started and look forward to seeing results.

Source: Google

★ 5

Love, love, love my Club Pilates and their staff!! I now have over 100 classes of varying form and levels under my belt! What it has done for my health, body, and physical fitness at 62 years old has been awesome! These classes are my physical fitness regimen! Check it out! You will love it!

Source: Google

★ 5

I love the studio the trainers, and classes. At first I was a little skeptical but I’m working out muscles that I haven’t worked out for a long time.

Source: Google

★ 5

Outstanding and professional Pilates Facility! The instructors are professional and friendly. The front desk staff is extremely helpful and sends reminders of upcoming scheduled classes. The club is very clean and follows health protocol always. The equipment is in excellent condition! I’m proud to be a member!

Source: Google

★ 5

The best Pilates studio un the world. Makes me fall in love with fitness

Source: Google

★ 5

The best workout I’ve ever done. All of the instructors are amazing with their own unique talents. My posture has improved dramatically and my core has gotten stronger.

Source: Google

★ 5

I love this studio. It is very well run and organized, clean and the staff is friendly and responsive. The classes are all amazing, with a lot of variety of classes to choose from. The instructors are all professional and knowledgeable and the workouts are fun!

Source: Google

★ 5

Love my Club Pilates family in Altamonte! All the instructors are great. They helped me feel Like myself again and get back to my prebaby body. It’s my happy place and my escape. So happy to have you close by. Do Pilates Do Life.

Source: Google

★ 5

Great place for a workout and very professional instructors! The club is also very clean.

Source: Google

★ 5

When COVID began in 2020, I started to see my energy level hit bottom. While my desire to eat delicious cookies and other sugary items take off and the pounds and the pain both physically and emotionally were at a high, I'm sure glad I found CLUB PILATES! I was delighted to sign-up for one of their free intro classes to test it out. Now at the time, my back was achy and I wasn't sure how I was going to take the pilates reformer machine. My instructor, Shelly asked me all the right questions and gave me the confidence that over time, my aches would minimize with a consistent attendance and practice. So that was the day I started my quest to attend 100 classes!

For a long time, I stuck to the beginning reformer flow classes taught by Adriana and Shelly and even made Tamie's Class on Thursdays. Making it to class was so easy for you can sign-up for class on the CLUB PILATES app. And the best part is that you can build your discipline to attending classes each week for the app does not allow you to cancel a class within the 12 hours before it without incurring a penalty (I hate wasting my hard earned money). This help me avoid all the excuses! With time and confidence, I attended other class formats including Control, Suspend, Restore and my favorite Cardio Sculpt. Best of all, I am able to tailor each class to how I'm feeling at the moment which has been so helpful. And once I leave each class, I feel better for it!

In case you are wondering...I've made it to my 100th class and felt inspired to help my sister in-law join and make CLUB PILATES a part of her life too. When I think back at 2020, I am so eternally grateful to have found CLUB PILATES and how it has given me strength and confidence to making my workouts enjoyable!

Source: Google

★ 5

I love going to club pilates located in Altamont. Instructors are very helpful & want you to succeed in the correct moves. I've signed up for a 3 month membership but I've decided to continue w my membership after my 3 months end.

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★ 5

Great workout. Different every time.

Source: Google

★ 5

I was referred from my doctor to start Pilates before the pandemic for my back pain and I searched around my area and found Club Pilates, I had a free intro and honestly I thought it would be easy, definitely not, after how I felt after the intro class I had to sign up. I signed up with Kelly and I started 4 classes a week and after a month I switched to unlimited, about a month after pandemic happened and they froze my membership and they worked with me through out the whole time and thank god I was able to go back in June 2020 and I can see now why my doctor told me to start Pilates, is amazing for my back pain! I love all the instructors, they are amazing in their different way of doing the class, they make it special every time I go there. If you add up physical therapy, medications, and all doctors, Pilates is the cheapest way to go, not only resolving the problem I don’t have to take pain medications ... shout out to all the employees of Club Pilates in Altamonte Springs!!!

Source: Google

★ 5

This place is totally awesome! I love coming here because it makes me feel very strong.

Source: Google

★ 5

This location is amazing. The instructors are very helpful and really want you to succeed. It’s a comfortable atmosphere. The classes have done wonders for my muscle strength and toning. It’s definitely worth every penny!

Source: Google

★ 1

When its time to cancel your membership they do whatever it takes to take your money. Including not letting you take classes that you already paid for. I paid for 8 classes and was only able to take 2. When I said I want to cancel my membership they did do let me use the credits I had. They robbed me and did not let me use services I already paid for.

Source: Google

★ 5

Excellent

Source: Google

★ 5

Great place. Nice equipment! Very clean place

Source: Google

★ 5

Fell in love with this place and the staff! In just 2 weeks i have already I have noticed a difference in my body tone, strength, agility and my back pain is going away. I feel less tired at work now as well since starting Pilates. I love the atmosphere here and everything is clean. The instructors have a great pace and make sure everyone is attended to and doing Pilates properly. Also the studio is super cute and modern which is a nice touch. I would really love to see the Restore classes added to this location, I would love to take these classes to help recover and stretch.

Source: Google