★ 5

As someone who frequently travels for work, I've had the opportunity to visit numerous Club Pilates locations across different states. I can confidently say that Nance was by far my favorite instructor! She was not only welcoming but also was amazing at tailoring the class to meet everyone's needs and kept it super Fun! Highly recommend :)

Source: Google

★ 5

I did the intro class the other day & today a regular Level 1 … talk about life altering. I am actually excited to go to Pilates. The whole team at Club Pilates has been amazing from front desk to the Pilates instructors… I feel truly blessed to have found Club Pilates, which is assisting in aligning my body & can be part of my new lifestyle journey. Sincerely, M DeSai

Source: Google

★ 5

I wanted to try this Pilates studio for some time now and I just wanted to take a moment to acknowledge one of the managers. I think her name is gaby. She was so nice to me (even though others were being nasty with her) and she was so professional. I probably would’ve lost it to be honest with you. She stays professional even when clients are entitled and extremely rude.

I recently witnessed a dilemma where a client was yelling at the other lady working about a simple mistake and caused a scene over something that clearly was a misunderstanding. It seems the woman wanted to bring someone and the class was full? Cry me a river. The staff had already gone out of their way to try and accommodate this woman but still she acted like a child. I then saw the manager gaby try to step in and resolve the issue. But the lady wanted to hear none of it. Not until she got exactly what she wanted to made a scene and honestly I don’t think I’d wanna go back if that’s how other clients are I don’t want to work out with them. It was truthfully uncomfortable to be there and watch these girls take this ladies yelling. I was very impressed by how calm the manager handled it. Place is lucky to have her she handled it the best way it seemed anyone could. I applaud gaby and the other lady I forgot her name. I hope owners can take note that it’s unacceptable for their staff to be treated that way over a simple mistake. The ladies take their job seriously and honestly deserve a raise.

Keep it up girls don’t let a couple of ladies ruin your day because they don’t know how to set an alarm for their session. Only reason I’m giving 5 stars is so the girls know it’s for them.

Source: Google

★ 1

Even after accepting the studios hard line policy about not only not being allowed into class 2 minutes after the 5 minute late rule(as I learned the hard way at another Club Pilates), despite a 30 minute drive, getting caught in construction traffic by their studio, and also being charged for it because it happened 2 Fridays in a row, I was told the one Friday they made an exception because lots of students were late(not true, I was the only one)but the other Friday they implied I wasn't honest since others weren't late this time. Wasn't true at all, I just forgot Friday at that time with construction was the issue. Also have been told its a big distraction to others coming in 2 minutes late. I don't believe it is when you quietly walk in(then they say its a liability and I might get hurt because I'm not warmed up). Bigger issue is the front desk attitude and lack of flexibility. Much bigger issue for me though was after being turned away and charged, a few weeks later I came back to explain I was out of the country for a couple of weeks and when I returned wasn't feeling well and kept hoping to feel better before calling in to cancel the month but I never felt better. Could I get a credit? They said sorry no, I said so you just take my money for a month of nonuse and they said we cant assume that you are sick. I said right but with communication you can no know and refund. They said others go away and we charge them all the time and they are fine with it. Why should I care if others are ok with it, I'm not. They didn't care. The worst though is a couple of weeks later I saw a woman come in 20-30 minutes in. After class, I patiently waited for her to leave as I did not want to cause a problem for her. I simply said to the front desk, this lady was no distraction, but she did come in 20-30 minutes late and since you have a hard line policy on that I don't think that is consistent or fair. The front desk responded like she didn't know and maybe she didn't see it or maybe the lady I thought came in late had left class and came back but if she was late, and allowed to join, then I wanted a credit for being turned away and charged. She raised her voice and said she had to look at cameras which brought the instructor out and I didn't appreciate that because it's like they want to team up on me and make it look like i'm being out of line. I said it wasn't a burglary, but ok, Came in a few days later a little early to see what they would say as I didn't want to make a big deal in front of their other students and after a friendly hello, her and the mgr completely ignored me so I had to bring it up. The mgr who wasn't even there said 100% that didn't happen like I was lying. Then the one who was there got all defensive, said she felt I was calling her a liar, and excused herself because she was uncomfortable. Again, both started raising their voices at me which of course as students were coming in gave them an audience to show how I was being difficult with them. I cannot believe they try to take someone who is trying to be discreet but wants fair treatment and create a loud confrontation where students in the class could probably hear let alone students walking in thought I was the problem shaking their heads. The mgr said I think we should just cancel your membership like trying to embarrass me. I heard someone else say I've never had a problem with you to the front desk just like the support they were looking for. That got me real upset and I said something to that student which I shouldn't have, but I cant stand how people will walk in on something and blindly support the other side. Like I said, they set it up like that. Really, I deserve an apology. Like beauty and the beast when everyone starts believing Gaston that Bella's dad is crazy and the beast is to be killed. Not quite, lol, but they definitely create the audience for it and turn normal questioning into confrontation. I don't like confrontation, but not afraid to confront a situation if I think it should be with reason. Bully!

Source: Google

★ 1

Scam artists - Came here with my friend for a free trial and on my first day they kept urging me to sign up in case I wanted to continue coming here, so I did. After I decided on not coming back I told the woman that took my information that I did not want to continue but if I decide in the future I would come back. Come to find out a month later I was charged the membership fee on my card. I went in and told them I never wanted the account and to not charge my card. They informed me they would cancel and refund me the fee. Fast forward ahead I find out I have been charged for various months when they told me it was cancelled. Shame on this place. Taking advantage and scamming.

Source: Google

★ 5

I have fallen in love with pilates here. After a meniscus surgery in February of 2024, I needed to find a workout that challenged me but was low impact. Since I started coming here in July, I have hit 100 classes and consistently challenged myself. I love the instructors and everyone else that works at the West Delray location. I look forward to the next benchmark of 250 classes :)

Source: Google

★ 5

In all honesty, when I think about getting in my car to drive somewhere to exercise… I’m less than excited. However, there is something about going to West Delray Club Pilates that makes me raring to go! When I’m there, everything else in my day-to-day life is left at the studio’s front door. My body gets a great exercise and my mind gets refocused, and recentered. The secret to West Delray Club Pilates’s success is really no secret at all - it’s the instructors. They’re firm, yet patient, challenging, but encouraging. As you can see, I can truly go on about my time here, but I think you’re better off trying it for yourself!

Source: Google

★ 5

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★ 5

CLUB PILATES is the best!!
I’ve been a loyal full time member since before they even opened.
The assortment of classes, the expertise of the instructions & the amount of classes offered per week make club Pilates The best studio around!

Source: Google

★ 5

The staff is well versed in their craft and make you feel welcomed, energized, and ready to move your body in new ways. Love it here!

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★ 5

I love Pilates Delray. Teachers are great

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★ 5

Amazing workout instructors are the best!
❤️Club Pilates❤️

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★ 5

Love the classes! Great instructors.

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★ 4

Studio is clean, sanitizing wipes for every class. Instructors are knowledgeable and the class flows.

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★ 5

Good choice of classes and instructors vary so you can focus on what and how they work out your body

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★ 5

Difficult to get into parking lot and most classes are full. Great instructors!

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★ 5

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★ 5

This is the best place to have the best workout!! I love the instructors, the atmosphere!! It’s my happy place!!!!!

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★ 5

Cannot say enough about Club Pilates West Delray. The front desk is super friendly and they take the time to learn everyone’s names. The instructors have so much knowledge and care about the members. The facility is really clean!!!

I am adding to my review as I am now 467 classes in and SUPER GLAD that I stuck with Pilates and Club Pilates West Delray. I feel amazing! The facility is 4 years old now and still looks brand new. Who wouldn’t want to work out in a facility that sparkles and smells great! The staff is great and the instructors are even better.
You gotta check them out!

Source: Google

★ 5

I’ve just completed 250 classes at Club Pilates in West Delray. After a year and a half of attending classes and getting to know the instructors, I can honestly say that I am so very happy that I began this journey to Wellness.

I’ve been a hairstylist for 43 years, therefore my body is in pain most of the time. I also have several auto immune diseases that make my body stiff.
I knew I needed help to start moving my body more, however, I’m limited to exercises that cause any kind of compression on my spine. Then, I found Pilates, which has basically changed my life. Not only have I improved my overall physical strength, I am a lot more flexible and my posture has greatly improved.

All of the instructors are so knowledgeable and have guided me in regaining my strength to achieve my fitness goals. Since beginning Pilates classes not only do I see the physical changes in my body, I also feel them.
I highly recommend Club Pilates in West Delray

Source: Google

★ 5

Every at the club are very friendly and the instructors are very experienced. I love the variety of classes offered. Even though United Healthcare is not offering it to Medicare, I am continuing my membership. I love the results I have achieved. My only critique is the club should be a little more flexible on the cancellation policy.

Source: Google

★ 5

Pilates is wonderful and the instructors very knowledgeable.
The staff is very pleasant and welcoming to everyone . You always get a big smile

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★ 5

I felt welcome. The girls know you by name, they always greet you with a genuine smile. The instructors are knowledgeable and ready to help, they are watching and guiding you to be the very best version of yourself. Thanks

Source: Google

★ 5

Excellent front desk very helpful and pleasant
Instructors equally as helpful and pleasant

Source: Google

★ 5

I love the Delray Club Pilates from the moment you walk in you are welcomed by the young ladies at the desk, they are extremely friendly and know your names. The instructors are fabulous, and the place is immaculate. The parking is easy and I love the availability to purchase grip socks and apparel. I don’t attend at the Delray Club Pilates out of convenience because i am equidistant to all. It’s just that these ladies at this club make my day!!!!

Source: Google

★ 5

I always have a wonderful experience at club Pilates.
The staff is so friendly and helpful.
The instructors are wonderful.
I have issues with my hips and my knees and they always have modifications to make sure I am doing their class safely.
I highly recommend Club Pilates.
You'll be glad you did.

Source: Google

★ 5

Amazing studio! Love the instructors and the classes offered!

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★ 5

I love club Pilates in West Delray Beach
All teachers are excellent!!! The staff is always friendly and welcoming. They are helpful to people that have any disabilities. I’ve just started my 3 rd year and keep going 2x a week. It makes me feel better every time.

Source: Google

★ 5

For my back it is excellent. The stretching exercises have been very good. In addition to
That cardio exercise with Lyuba, Amy and Bri is good for weight loss. Relax with Pum.
I recommend it as a way to exercise and relax the stress of everyday life that affects us so much.
I recommend pilates.

Source: Google

★ 5

Staff and instructors are great! Just wished they had more classes in the afternoons on Saturdays and Sundays.

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★ 1

Love Club Pilates! Have learned so much over the last two years… It’s perfect for Sean and me!

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★ 5

This is a well run facility. Everyone is great and accommodating. The equipment is in excellent condition and the instructors know what they are doing.

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★ 5

This place is my favorite! I’ve been a member of this studio since they opened up! All their instructors are very special!!!

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★ 5

I enjoy going to club Pilates five times a week since last tree years.Classes are fun and teachers are very good . I feel so much better health wise since I started Pilates. I would highly recommend to star new year with Pilates.

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★ 5

Club Pilates has great instructors! Very friendly atmosphere!

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★ 5

Very nice and clean place, teachers are amazing!

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★ 5

It’s awesome. Great instructors. It’s like Pilates at Cheers (where everybody knows your name). Love love love

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★ 5

Great experience so far at Club Pilates! Great atmosphere with helpful instructors to make for a fun workout!

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★ 5

The best Studio they are very professional Secretary, Barbara, she’s a sweetheart all the Instructor are fantastic very kind, I recommend this place to everybody want to be in good shape. ⭐️⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 1

Terrible customer service and the staff is rude. This is supposed to be a luxury fitness experience and it’s far from that. I wanted to try a class before buying a package. They offer the first class complimentary but it’s only for an intro class which doesn’t work for me I just finished 6 months of Pilates with a private trainer so I called and asked if I could use my Classpass instead and they said I could but I couldn’t book it for any of the classes that were good so I did not. My Sister booked a class, because of me, so we decided I would just pay there for that class when we arrived. She wasn’t feeling well and had bought only 1 class, not a package, and told me to go and take her class. When I arrived I said I explained everything, had the confirmation, and they said she should have come for her class rudely, that I couldn’t take the class as if I was trying to get a free class, that they won’t transfer a single class to anyone, and if I wanted to attend a class I could pay for it myself - I was nothing but polite and calm to give context. I have no problem paying for a class or a package but seeing the vibe there and the terrible customer service I will never be going back there. They also wouldn’t allow my sister to make her class for a earlier time for classes that had lots of openings, and when she went to them to complain about the class she wanted to transfer for me they denied they said to her I was trying to get a free class and for that reason they wouldn’t transfer it. They ultimately had to admit they were in the wrong both times and had to issue her a refund. I’ve never been to a gym that didn’t allow that, were so rude to new clients, and just a terrible attitude with no flexibility. There are a lot of comments saying the same thing about the customer service there and it seems like the responses from the business are defending their protocols and the staffs behaviors instead of making changes that make a better experience for the clients. There was a loss of two clients today and our friend group we would have invited to come with us as well. This is not the way to bring new good clients in for a new business what a turn off to not have nice and helpful receptionists even if they can’t solve a problem that’s ok too when they actually try to give good customer service. One receptionist I am speaking about in particular has purple hair and facial piercings for reference

Source: Google

★ 1

Horrible front desk staff, GM and RGM. May be the owner Guilherme will want to find out what kind of treatment his clients are getting

Source: Google

★ 5

Club Pilates in West Delray is the best decision I ever made, I finally found a ola e that I look forward to going to, excellent workout physically, mentally, emotionally
With resistance, straps and bands, stretching, breathing exercise, and such a nice group of people, the instructors are amazing

Source: Google

★ 1

Rudest staff ever. The place is in a strip mall with almost no parking, and the lady at the front won’t let you into a class if you’re literally 1 min late.

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★ 5

Best studio great instructors lots of variety wonderful helpful staff

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★ 5

I have been a West Delray member for 1 year now. This last year, I have learned so much from Pilates. I have watched my body transform and become stronger. The instructors are so well trained and I love coming to class! I will continue this journey for lifetime 🙏🏻

Source: Google

★ 1

My mom recently had a negative experience at this company and wanted to make her negative experience clear, but the staff deleted all of her honest reviews from Instagram and Facebook and blocked her. Meanwhile, they won’t give her a refund for the additional month she was forced to pay but she can’t be honest about her experience. Looking at the other bad reviews below, it’s clear that the staff is unwilling to take responsibility for their lack of flexibility and blames customers for their negative experiences.

Source: Google

★ 5

Club Pilates has been my go-to studio for over two years. Great instructors and a stress-free experience make the workouts healthy for mind and body. I strongly recommend the West Delray studio for anyone who wants an effective workout in a comfortable and well-maintained studio.

Source: Google

★ 1

I had a terrible experience with this place. I recently tried to cancel my membership, but because I missed the cancellation deadline by two days, I was informed that I needed to pay for the entire month again. The person who answered my call was rude and showed no willingness to negotiate. I advise anyone to carefully consider before signing up with them

Source: Google

★ 5

Amazing classes and instructors! The music and energy in class is so great! I never loved exercise until discovering Club Pilates in West Delray Beach. I have never felt stronger and more motivated while actually enjoying myself during exercise. I strongly recommend this for anyone looking for a total body workout, resistance training and cardio.

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★ 5

I enjoy the classes!

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★ 5

Great place, great program and great instructors

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★ 1

Don't go to this place! It is a total scam! I would give a 0-star review if I could - Jennifer Buckels tries to sell you a '4 class package' and never mention that it renews every month and that the 4 classes are only valid within the month you are charged. So crazy, it breaks my heart that they take advantage of people on a budget. I am still in absolute disbelief that they were so dishonest.

Source: Google

★ 5

Love this location. Instructors are great and assist us when needed.

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★ 1

The studio overcharged my credit card. When i brought the issue to the GM’s attention she was unprofessional and only refunded a very small portion of the fee! I would not recommend doing business with this studio!!

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★ 5

Best staff!

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★ 1

When I tried to close my account more than the 30 days ahead of time, and they were aware, they still charged me an extra month, then no one answers their phone to correct. Instructors decide before class what level the class will be regardless of what you signed up for. Be careful!

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★ 5

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★ 1

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★ 5

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★ 5

Pilates has been such a wonderful experience for me. The atmosphere is always so happy and upbeat! I leave my class feeling so happy and energized! The instructors are excellent. The studio is always clean and sanitized.. I’ve met so many fantastic women of all ages!

Source: Google

★ 5

I like this place very much. It's always a pleasure to go to my classes!

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★ 5

I just love Pilates and Club Pilates keeps it fun with all their different instructors with their great enthusiasm and unique teaching style!

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★ 5

Best pilates classes and instructors in the area!

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★ 5

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★ 5

Great instructors and classes. A very positive environment. You can go at the level that is best for you. Love Club Pilates!

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★ 5

I got to Club Pilates when I was 27 weeks pregnant, all the instructors helped and supported me throughout the time I wanted to keep exercising while adjusting the exercises to my condition. Very personal and caring attitude. I trained until week 39 of pregnancy with no problem. After the birth hope to return to practice again.

Source: Google

★ 5

I'm really enjoying my new unlimited membership at Club Pilates in West Delray Beach! The classes run on time and the instructors are helpful. I'm new to Pilates and I love the flow. My husband even joined with me which is a total win!

Source: Google

★ 5

I have been in different clubs pilates and Wes Delray is different the workouts have more difficult than others . The teachers are very professionals and the front desk people very kind. The protocols for COVID are exelents so we can workout with more confidence.
I love this place💕

Source: Google

★ 5

Everyday is a new day at Club Pilates! The instructors are engaging and like to mix it up so we are always experiencing new "routines". If you haven't tried the jump board you are missing out! :) Special shout out to Anissa,Club Pilates West Delray manager, she welcomes everyone ,most often by name, you're a guest in her home when you are at her studio. Thanks for coming to our neighborhood, Karen V

Source: Google

★ 5

I joined “Club Pilates” two months ago. It is a very tidy place and the staff is very friendly. Before joining, my fitness routine has been a little stale, but trying a Pilates class made it more energetic. It was a way to expand my fitness horizons, whether it was done on the mat, with weights, bands, or on a reformer.

Source: Google

★ 5

I've been attending for less than a month and I have seen incredible results – not only in my core strength but in my overall health. I sit at a desk all day and have noticed less back pain and improved posture just from Club Pilates classes alone.

The instructors make an effort to go around and actually teach about the form. This is something you don't tend to see in group fitness classes.

I've already referred multiple friends and family members to Club Pilates. I definitely suggest doing a free intro class to anyone unsure if pilates is right for you.

Source: Google

★ 5

Enjoying getting strong at Delray Pilates West!

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★ 5

I’ve been taking Pilates since April 2021. My classes are held at the West Delray location. The classes are great and fun and hard. We have the best instructors here. The front desk is always smiling and helpful. I see myself staying here a long time!

Source: Google

★ 5

love this studio, very clean and the teachers are get accommodating the different levels of experience in the class.

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★ 5

One of the best core workout with low impact. The reformer is a multifunctional machine that will help your body in every single way, strength, stretch and cardio. Definitely recommended for all ages .

Source: Google

★ 5

I love Club Pilates. I attend West Delray. As someone who hates exercise but knows the importance of it, CP is a wonderful option. The entire staff from front desk to instructors are wonderful. The instructors are patient, instructive to ensue participants use correct form. It is well worth the investment time and $$.

Source: Google

★ 5

Great studio and staff — all staff so helpful and enthusiastic—so glad I found it. Helpful that all levels are offered so even a beginner can see results.

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★ 5

I love this studio , I ve been going there for over 4 month now ! The instructors are great and very knowledgeable!

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★ 5

I've been going for about 7 months now and I love it. A variety of classes are offered, and each instructor is different in their own unique way so every class is different. This helps with the boredom that can come with most group classes. They give a free intro class for anyone interested, check it out!

Source: Google

★ 5

I have been to a lot of other Club Pilates studios and I have to say this is one is the best one I have been to. Their trainers are all amazing and no matter what level class you take, the trainers always are there to guide you and make the class to your level. Management is amazing, they are there always to assist you with anything and will work with you with any concerns you have.

Source: Google

★ 5

Today was first Pilates class and I really had no idea if I could handle it. The class was amazing, I worked body pieces that never have been worked before and the staff ⭐⭐⭐⭐⭐, super detailed and squeaky clean.

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★ 5

Juan was fabulous...clean and brand new...classes are full energy....

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★ 5

I went to Club Pilates West Delray to take a class and I was very impressed with the friendliness of the staff and the Covid protocols they have implemented

Source: Google