★ 5

Source: Google

★ 2

The place is nice but there is never anyone available to answer the phone.

Source: Google

★ 1

cancelled my membership on time and was still charged for the next few months, then they sent my charges to collections?? do not go here, total scam membership. better off just going to an actual gym that offers pilates

Source: Google

★ 5

Outstanding attention to detail. Nothing to complain about.

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★ 1

Canceling this membership has been a nightmare! Dont do it!

Source: Google

★ 5

I have been coming here for a few years now and have really enjoyed it. There are lots of options for classes, not just what you would think of typical Pilates. You can get an intense workout and leave drenched in sweat or you can go to a class that focuses on stretching. There are options for every fitness level. While the waitlists are long, they move quickly. In the last two years, when utilizing the waitlist (which I do often) there have only been a handful of classes that I did not get into. Your chances of getting into a class by just showing up are pretty high. While I haven't done this very often, I have gotten into every class I have ever just showed up to and can testify that there is almost always an empty spot in every class.

Source: Google

★ 5

I have been taking classes for a couple months. I really enjoy classes with Alina and Kenlee they are awesome!!! I appreciate that they give consistent direction and encouragement, and offering modifications for different levels! The class pacing is perfect and has great energy

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★ 5

Super friendly staff . Great service

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★ 5

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★ 3

This place is alright. Nothing special. The first time I went months ago, I felt like the staff wasn’t as welcoming. I feel like for a place that’s very big on memberships and getting people to sign up, they should do a better job at making people feel welcomed, giving them a good introduction, etc. However, my first class was with Alina and she was lovely, very sweet ,and very informative. Overall, I don’t think the classes are as challenging but it is a good workout for a good stretch and recovery.

Source: Google

★ 3

The weird artwork inside of the man holding the child and the woman just staring is weird.

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★ 5

Somehow the instructors introduce us to a new way of using the equipment in each class! Each instructor is unique & thorough in their approach:)

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★ 5

The people are so welcoming and friendly! Great work out always. Kenlee is my favorite instructor I had so far. Very energetic and a bit more challenging them others.

Source: Google

★ 5

Club Pilates changed my life for the better! My favorite instructor is Alina. I took her class for the first time when I was going through a bad breakup a few months ago I and wanted to better myself body and mind. She is the reason I continued and transformed my body and mind to a better , stronger version of myself. Do yourself a favor and take a class. Thank you club Pilates and Alina!l

Source: Google

★ 5

Alina is amazing!!! It’s not going to be easy, you’ll feel it all week, your muscles will hurt, which is what we pay for! Thank you for always being kind, helpful and the best trainer! She’s the reason that I show up every Saturday. It’s Alina and Sheila. Thank you!!!

Source: Google

★ 5

{ in response to the previous review}
I’ve been attending pilates at this specific studio for 2 years now & I’ve been attending Alina’s classes for a while and have always found her to be helpful, patient, and adaptable to everyone’s fitness level. It’s not fair to blame her for a tough first class. Like any new exercise, Pilates can be challenging at first, and it might be better to start with a beginner-friendly class like Center and Balance. Alina has always been encouraging and supportive in my experience. She’s a great instructor and has helped many of us progress in our Pilates journey.

Source: Google

★ 1

Think 10 times before signing the contract. Long list of fees and penalties, insanely difficult to leave after signing up, price increased, some instructors on their phones during class, good classes fill up quickly. It may work for people who do not have a regular job and can afford it anyway.

Source: Google

★ 5

Booking can be challenging but many times I’m waitlisted I get right in, the instructors are great and staff is friendly. Happy here!

Source: Google

★ 1

Booked the class online, spoke with Anna who got my info and assured me I could buy the grip socks when I get there, but then sold the socks that she promised me and told me I couldn’t take the class after I drove all the way there and showed up for the class, instead of informing me so that I could make other arrangements to get the socks somewhere else before class or just save my time from coming. So unprofessional and disappointing.

Source: Google

★ 1

This Pilates studio is lacking and availability for beginner classes and customer service. If you work a 9:00 to 5:00 job it's almost impossible to get into a beginners level class unless you want to work out at 7:00 p.m. during the week nights and in the middle of day on the weekends. And those classes are usually waitlisted so you're not even sure until the day before if you're actually going to attend, making it hard to plan. I also took a center and balance class and ended up using 6 minutes of the class to lay on the floor and listen to the instructor play bowls which was a relaxing experience but when you're paying for an individual class it's a large amount of time to not be doing Pilates. Also they have a 5-minute late policy I arrived at 5:35 p.m. for a 5:30 class and was told I was too late to join so I lost my credit. I wasn't aware of the policy so just they could do a better job of making a known. I was hoping to get an unlimited monthly pass after buying a couple credits and trying it out but after my experience I will no longer be attending the studio.

Source: Google

★ 1

I use class pass and I was late by 10mins. I tried calling the facility to ask if that was okay but no one answered. I drove to the facility and then was sent home bc there’s a 5min time frame to be late which I understand but If there is a policy like this it should be sent out in an email or stated when signing up. I did drive 30 mins to go to the class since no one answered the call to make me aware of the 5 minute rule.

Source: Google

★ 5

Amazing experience!

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★ 5

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★ 3

Have only had the intro course so far and signed up right away, but most likely will not be renewing unless something changes. Great facility and seems like a great staff. I agreed after the intro class due to these facts. I then got the app and realized that almost every 1.0 reform flow classes are booked out multiple weeks at a time.

I joined due to how flexible their hours seemed to be and the fact they are open late. I have a busy work schedule so wanted to go with a group that seemed to work with that. When you join you have a set amount of class credits per month that do not roll over. So if you have 4 credits a month and all the 4pm-7pm classes are already booked that month you have now wasted your money/credits.

Again, seems like a great group of people but not the right fit for someone who travels a lot or has a hectic work schedule like it seemed.

Source: Google

★ 5

Source: Google

★ 1

Tried to cancelled my membership, called and asked to cancel my membership was told to send an email to the manager, so I did. I received an email back, saying “We’re so sad to see you go can we get feedback on what you didn’t like about the club?” Thought that was all cause I didn’t want to fill out a survey. A month later they try to charge me and they tell me I needed to fill out an online cancellation form, which I was never sent. The manager stated it’s normal policy to send a survey email before the cancellation form( which she never sent). Finally was sent the cancellation form and no communication with manager via email for 5 days now. This place is just a bad franchise. Thankfully, I found another Pilates studio, that actually care about their customers.

Source: Google

★ 1

Staff lie and tell you what you want to hear to get you to sign up. Specifically spoke with front desk staff including the location manager about starting my membership on January 1st 2023. I did not want to sign anything before than, however they insisted I could do the paperwork now, to get it over with and that my membership would begin January 1st 2023. So now I'm attempting to cancel a membership that isn't even active (I can't book classes until January 1st on the app) yet Nazia is telling me I have to pay them a $100 termination fee. There's no membership! There wasn't supposed to be a membership until after the year...yet the front desk lied and changed the membership dare to fit the day I filled out paperwork. They are scammers and fraud. Don't come here. You won't even be able to get into classes for any day time class's, you'll end up paying $100 or more (their prices are going even higher!) for 4 classes a month and always be on a waiting list to get in. I've talked to so many people who have left here to go to other studios that actually care and don't lie and steal money from their "members"

Source: Google

★ 4

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★ 5

Love this studio! Everyone is super nice and encouraging

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★ 5

Love the staff and instructors! They push you to be your best and to grow stronger every class. Best thing I have ever done for myself!!

Source: Google

★ 5

Pilates has changed my life! The instructors push you to perfection! I feel like a super model after every class! 3 years later, every class is different. Waterford Lakes Pilates is my gym!

Source: Google

★ 5

Come for the workout, stay for the instructors! This place will not only provide you with a great workout but also with an even better community of knowledgeable instructors that get to know you, support you, and want to see you succeed. The intro session is free so you literally have nothing to lose. Your body will thank you and your mind will too!

Source: Google

★ 5

I have been coming for 5 years. The staff and owner are so friendly. The instuctors are excellent. There are plenty of classes from beginner and stretching all the way up to very advanced workouts. It is safe for all levels and excellent for people who are recovering from injuries. I am so grateful for everything the pilates community has done for me. I have made lots of friends too.

Source: Google

★ 5

Excellent service and kind staff.

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★ 5

Nice clean facility with awesome instructor's.

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★ 5

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★ 5

Teacher are nice and helpful. The studio is clean.

Source: Google

★ 5

Self care at it's best! We all need to start somewhere.

Source: Google

★ 1

Continued to charge me even when it is closed due to Covid. No one will call me back ever. I get sick of leaving messages. I can’t go there. I have underlying health conditions.

Source: Google

★ 5

The best work out and stress reliever!! Thank you Jordan, Maria, and Naiza!

Source: Google

★ 5

Great instructors. They work with you regardless of any physical limitations/injuries and tailor exercises to fit your needs and ability level. Clean, high quality equipment. Highly recommend.

Source: Google

★ 5

I love this place. ImI into my second year membership and can't live without it. ItsI the only exercise I have stuck with. The instructors are top notch, friendly and really care about your progress. I highly recommend Club Pilates Waterford for a great workout.

Source: Google

★ 5

Had such a great experience here. Staff & instructors were all awesome and willing to help you out when you needed it. Great place that got me addicted to Pilates.

Source: Google

★ 5

I have been going since February and really enjoy it. Variety of different classes and it is good for those recovering from injuries as well. The instructors are great as well.

Source: Google

★ 5

Well run studio and friendly helpful staff! Maria and Naiza are the BEST!!

Source: Google

★ 5

I haven't had a class or instructor that I haven't loved. In two months I can already see a significant improvement in my strength. Love this place.

Source: Google

★ 5

I love this place and so happy to see Waterford bring pilates to the area. The instructors are wonderful and very helpful.

Source: Google

★ 5

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★ 5

Just did my demo class today. I can already tell in the half an hour workout that my abs worked hard. Maria is a great and friendly instructor. I can tell that they care about making us happy. Keith is the owner. He has an amazing staff and he responds to your questions quickly. I am so glad I found an affordable way of attending a pilates reformer class. Most classes here in Orlando are super expensive. The place is beautiful and it's in a great location. Give it a try!
Their grand opening is scheduled for May 20th and May 21st. They will have free demo classes and will be giving out prizes. Come by and check them out.

Source: Google