★ 5

I love visiting Lake Nona pilates club when I stay with my son in Orlando. Michelle buys great pilates clothes! 1/2 of my pilates wardrobe is from the Lake Nona club . The receptionist in Lake Nona was the person who reccomended I do a passport membership! I am trying to book a class on November 14th . It is always more difficult to book classes through passport.

Source: Google

★ 1

Rude service. SOFIA NEEDS A NEW JOB. CUSTOMER SERVICE SKILLS ARE HORRIBLE

Source: Google

★ 1

Don't waste your time coming here, it's easier to enter in the nada than getting into the class

Source: Google

★ 1

Is this place even open anymore? I’ve come here twice in the last month to sign up and they are always closed and I’m surely coming during business hours.

Source: Google

★ 5

My first time trying Pilates, and the experience was great. Michelle helped get me sorted with a pair of grip socks, and then it was off to one of the reformers for a fantastic workout with the instructor. Great way to start the day!

Source: Google

★ 1

I drove over 30 minutes for this class in 7am traffic I was 9 minutes late and the instructor would not let me join the class. I had the beg the girl in the front to ask her one more time if I can join the class. It was my first time at this specific studio and I live no where near. I left in tears thanks

Source: Google

★ 1

The biggest issue is having staff with little courtesy as this place has. Scares away new potential customer from getting the pilate service. They even ask from where you are, like if they only take a certain social class of people. Especially the female trainer that was there the day I passed by. So if you are not from their "special" social class of customer, don't even bother to go there.

Source: Google

★ 1

Horrible customer service from everyone in this location. The receptionist doesn’t greet you or smile, such a negative attitude. She looks bothered by us walking in. When I called a few days ago I had asked if my mom could exchange the clothes I bought and were told we could exchange the clothes so we went back to exchange the clothes. When we got there we asked to try on clothes and the receptionist said we could try the clothes in the bathroom. However we left and waited around 20minutes for the class to finish (so we don’t interrupt). When we came back we head to the bathroom and passed another employee (not sure her position) who saw us holding the pieces of clothes and even made a comment on how nice it was we were shopping. Then she knocked on the bathroom after only 2minutes of being inside and then she knocked again even though we were only there 5minutes telling us there was a long line waiting to use the bathroom, my mom explained we were told we could use the bathroom to try clothes my mom rushed to change her clothes and on our way back to the front the same lady said she didn’t mean to interrupt her trying on the clothes (which was ridiculous because she saw us with the clothes. Where did she think we went? M mom told her not only did she interrupt but the customer service from the receptionist behavior and her attitude. She then followed us out the door and asked what did my mom mean by that so we explained the poor attitude, lack of respect and lack of customer care the second you walked through the door.
At this point we are hoping to call the owner or manager and get a full refund back. We wont be shopping here again. We just want the money back.

Source: Google

★ 5

About a year in with 52 classes completed and I am feeling great! This is the only fitness class or routine that I’ve been able to stick with for any amount of time, and I can definitely tell how much stronger I am. One thing I love about this studio is that there is not only great representation in terms of ages and body types in the classes, but also the instructors too. Alina’s class is my personal favorite and I wish she could teach more! Megan is wonderful as well (great cueing). Lastly, I know she’s at a different location now, but Sara is deeply missed. I always sweat the most during her and Alina’s classes! Sara’s music is always the best too (added perk). I highly recommend!

Source: Google

★ 5

I’ve been a member for just about 2 years. The experience has certainly been beneficial. I have followed instructions from the learned instructors and have particularly enjoyed the stretching workouts. I have continued to safely push myself towards achieving my personal health and well being goals. Thank you Club Pilates.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My favorite Pilates studio in the area

Source: Google

★ 5

I waited a while to post a review, as I am nearing my 100th class, I feel now is an appropriate time to share my experiences.

The staff has been nothing short of wonderful. Indiana, Alanna, Heather, Noelle, & Anne are all amazing instructors! Shoutout to all the early morning instructors as well! I’ve had great experiences with them too, I just can’t mention them by name as I mostly go in the evenings or afternoons.

I was new to pilates when I attended the intro class. I loved it so much that I signed up for the unlimited membership before I left! Pilates has been life changing for me. As someone who has struggled to “love” exercise my entire adult life, I am shocked to say that I am addicted and in love with pilates. Even when I first started out, I never felt intimidated by not knowing terms or movements because the instructors are friendly and incredibly helpful when explaining movements/exercises.

97 classes in and I am so much stronger than when I first started. I am so grateful to have found an exercise practice that I genuinely love and thoroughly enjoy participating in!

For the negative reviews regarding the cancellation process: the rules are there for you, don’t sign unless you read and understand what you’re committing to. Pretty simple!

Source: Google

★ 1

I canceled my subscription 26 days in advance, I am still being charged, I retired because I had the unlimited plan and there were never opportunities to take multiple classes. think carefully before signing up.

Source: Google

★ 1

Source: Google

★ 1

Don’t do it!!! They are high pressure sales people that convince you to sign up and then when you need to cancel you have to give 60 days notice. I’ve thrown away hundreds of dollars because their classes don’t fit into my busy schedule and nobody was willing to allow me to cancel my membership, unless I continued to pay for 2 more months. DONT DO IT!!

Source: Google

★ 1

I called and asked if I could still come to the 6:30 class and it was 6:31 because I was parking and the location is kind of hard to find. You have to park in the garage if there’s no parking right outside and the girl who answered said no she had to no show me or I had to cxl. Super disappointed since the reviews are so good. Tried calling before 6:30 and it said they were already closed.

Source: Google

★ 5

I truly have nothing but AMAZING feedback about this location. I joined in March and I already feel such a difference. Today i completed my 80th class!!!

Not only do I feel more comfortable in my skin, but I feel STRONGER! I tried orange theory and cycling classes and realized that it wasn’t for me. I have endometriosis and the higher intensity workouts was overworking my body which is why I never lost weight. But the second I started taking Pilates classes it was evident that I found my people. Everyone here is welcoming and friendly. If you’re looking for a sign to start, this is it. You won’t regret it!!

The photo I attached for reference is just 3 months apart! If I can do it, you can it. 💗

PS: Shoutout to the owner Michelle for creating such a fun environment. I love every single one of my instructors especially Teresa and Heather!! I tried Loras class today and she was fantastic.

Source: Google

★ 5

Personally I believe that everyone should do pilates. This specific pilates studio is really the best. Very approachable and not intimidating if you’re new at it. The staff is super knowledgeable and is always there to help you make the most out of your workout. Teresa was my favorite instructor.

Source: Google

★ 5

I am a new member, I’ve always wanted to try Pilates, was super nervous about going but so far I love this place! The staff is amazing! Completely above and beyond with their kindness and helpfulness! The place is very clean and organized! Can’t wait to experience more classes!

Source: Google

★ 5

A+ business.

Source: Google

★ 5

Just did my intro class and I absolutely loved it. Emerson (front desk) was so sweet- she gave me some good tips and reccomended some good classes she likes as well. Cant wait to go back 💓

Source: Google

★ 1

Great facility however when trying to cancel they wont work with you on cancelling and will charge excessive fees. I cancelled 28 days before my next billing cycle and because it was not 30 days exactly they went ahead and charged me a new month and the fees have continued to pile up. I told them I wasn't going to be able to use the credit the upcoming month. I am in management and there is always a way to help a customer, which is called Customer Service. Beware of this facility and business billing practice!!!

Source: Google

★ 5

Source: Google

★ 5

Very friendly staff, clean and they are offering some good membership discounts.

Source: Google

★ 5

Source: Google

★ 5

I like the location, you have different levels of difficulty classes, nice instructors . I am a beginner looking forward to get stronger and healthier.

Source: Google

★ 5

This facility is so well run and clean—safety is their priority. The staff is extremely friendly and helpful. Special shout out to Caroline!!

Source: Google

★ 5

Love it!!

Source: Google

★ 5

Awesome workout!! Great welcoming staff -thank you for opening your business in Lake Nona!!

Source: Google

★ 5

As a local chiropractor, I have always wanted to try out Pilates since I recommend it to my patients. I absolutely loved my session at this Club Pilates. The owner made sure I had a great first hand experience at her studio. She was able to set up a time and instructor that suited my needs and level. Amanda was my instructor and she was and excellent instructor. The workout she designed was just what I, and my that attended, needed. I was astonished at the different body parts that were being strengthened all while making sure the spine was neutral and in a low impact position. I would recommend Pilates to anyone and I wholeheartedly recommend this location based on the service, friendliness, and staff members.

Source: Google