★ 1

used to love one of the instructors here. Today (11/18/2025) was supposed to be the last day of my 3 months contract which I started on 8/19/2025. They canceled my contract at 12:49am and kicked me out the class I signed up for without a confirmation email and still sent me a notification an hour before the class. Isn’t that odd? When I arrived at the studio the front desk couldn’t find my name. But there was an open one so she added me to it.

The reason for cancellation was not that I did not like this studio. It was the distance. It is an hour from my home and 20 mins from my job. My plan was coming back occasionally to do drop in classes with the instructor who used to be my Pilates Queen. But never again. She was kinda cold during the last two classes because I was leaving?

I should’ve read the reviews before I signed up. They have nice equipment, restroom and water though.

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★ 5

The intro class was very helpful!

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★ 5

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★ 1

Clear they prioritise profits over people

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★ 1

Not very accommodating at all

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★ 1

Lack of costumer service and flexibility

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★ 5

I love coming to Club Pilates! There’s always someone super friendly and smiling at the front, which makes such a difference. The instructors are absolutely amazing—knowledgeable, encouraging, and they really help you get the most out of every class. I really like that there are classes all throughout the day, every day of the week, so it’s easy to fit into my schedule. Plus, with so many different class types, it never gets boring!

Source: Google

★ 5

The receptionists, Layla & Annie, are so super sweet and helpful. Love classes with Jill, Dawn & Elizabeth!

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★ 2

I've never been more excited to get out of a contract. I suggest thoroughly reading the contract BEFORE signing anything. And don't commit to anything if you have a busy schedule. You have to use an app to sign up for courses. My payments would come out the 1st of the month and by the time I could sign up through the app, the classes I wanted were not available which left me 2 weeks to do 8 classes. If you don't use the credits that month, you lose them. I don't remember anyone explaining that and was upset when I lost out on 6 classes one month. I kept taking the same class because it is all that really worked with my schedule so I did not get to experience much. Each class only has 12 spots, I think a bigger location with multiple rooms would make it more practical and worth the price. It was a waste of my money. The staff was very nice but I felt communication was not the best especially when it came to all of the policies they had. Never received an email, call, or any sort of notification that my cancelation had been received. Nothing to explain what the process would be moving forward. They did have a clean facility. Just happy to finally be done.

Source: Google

★ 5

I started at club Pilates about 2 months ago and I really have enjoyed it! The front desks girls are so sweet and helpful! I have prior experience with Pilates but since starting at this studio I have learned so much about proper form and core engagement! Every single class I have been to has been different, fun, and engaging. Wendy, Sarah, Elizabeth, Meg, and Dawn are incredible! They make you feel welcome and are super motivating! Yes it can be difficult at times to book a class but it’s because those instructors are so popular.

Source: Google

★ 5

I just celebrated my 500th class at Club Pilates! I started my journey at CP over 2 years ago and I think it is one of the best decisions I could have made for myself. I feel stronger and more confident with every class I take. The front desk staff are so friendly and welcoming. The instructors are knowledgeable and continue to push me even when I want to give up. I cherish the friendships I have made at CP. Now on to my next challenge of 750!!!

Source: Google

★ 5

Club Pilates is the best! It has helped me with posture,, balance, coordination strengthening and overall well being! I attend 6 days a week and would not miss a day!
I totally LOVE the instructor’s and their knowledge (not to mention) their kindness and understanding of the volume of exercises that envelop the Pilates philosophy! It’s a lifetime commitment for me! Patty Haley

Source: Google

★ 5

I’ve been going to Club Pilates in Pensacola for 3 years now, and I thought it was finally time to write a review. I can’t express how this studio has changed my life. I’m 64 years old, I take 4 classes a week, and I’m in the best shape of my life. I can always count on my girls (and guy), at the front desk for my first smile and greeting of the day. There are not enough words to describe the amazing instructors. To this day, I have no idea how they have so much knowledge about the human body and how it works in their heads! During these 3 years, I had both rotator cuff surgery and a tendon replacement in my thumb. After a period of healing and with clearance from my doctor, I returned to my workouts and the instructors worked with me and I’m now stronger than I was before my injuries. As mentioned above, I’m in better shape now than I was in my 20’s and 30’s. And by the way, I’ve lost over 20 pounds! If you’ve been thinking about joining, please don’t hesitate. It’s the best thing you can do for your body and mind! Challenge yourself and join our little family. I promise you won’t be disappointed!

Source: Google

★ 5

I tried a free class back in February and instantly fell in love with Pilates here. I started with two classes a week, then three, and now I’m up to five because I enjoy it so much! With my schedule, I’m usually in Sarah and Dawn’s classes, and they are both fantastic—supportive, motivating, and so knowledgeable. Since starting, my neck tension has eased, and my overall strength and balance have improved tremendously. On top of that, the app makes scheduling classes super easy and convenient. I can’t recommend this studio enough!

Source: Google

★ 1

I booked a private Pilates in Pink birthday event here and was very disappointed with the lack of professionalism. I met with the owner in early July to discuss the vision, showed her inspiration videos, confirmed again by email on July 11, and paid in full by July 14 for my August 17 event. Despite everything being agreed upon well in advance, the owner was overheard shouting in the back about my decorations, not realizing guests could hear her. This immediately set the wrong tone, and several of my guests texted and called me to say she was rude to them as well. At the end, she rushed us to leave, which felt very dismissive.

On top of that, no time was allowed to set up beforehand, forcing us to decorate as the class was starting. This created unnecessary stress for what should have been a smooth, celebratory event.

The instructor and front desk staff were both kind and professional, but the owner’s behavior overshadowed their efforts. Based on this experience, I would not recommend booking an event here.

Source: Google

★ 1

They make everything sound good and easy at sign up . As others have stated classes are hard to get into. I signed up for the membership. Was told after three months there is no commitment. I completed the 3 months and was having some health concerns and also wanted to cancel or schedule at another club Pilates. Was told they could do a “passport to another studio” and someone would call me . Never received that call. Also being charged for cancel early which does not make sense if i completed the 3 months. Called customer services they are no help as well. Extremely rude and just say it’s what you agreed to … would not recommend the membership for this reason and classes are very limited at this location.

Source: Google

★ 1

Terrible customer service. I was told I could not participate in one of their classes due to the difficulty level of the class. I got the call less than an hour before the start of the class, at that. But no problem! The issue came about when I was also DENIED A REFUND for a class that I was told by them that I could not take. I will be disputing the charge with my bank, and letting everyone know about the shady business practices of Club Pilates in Pensacola. Why would I want to reschedule with a studio that’s already shown me how badly they treat their clients? I highly recommend checking out Pure Pilates or Wild Lemon Studio instead. Give your hard earned money to local businesses that will actually treat you well.

Source: Google

★ 2

Disappointed with booking classes. That’s been a challenge since I joined a few months ago. Instructors encourage over-bookimg to go on the waiting list and stress “you’ll get into the class. I guarantee you won’t have any problem getting into a class” however when you do that you’re left not getting into a class and could have made other work out arrangements. This has happened to me at least 3 x’s in the brief time I’ve been a member. I’m seriously thinking that I need to explore other options -

Source: Google

★ 1

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★ 5

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★ 3

I loved everything about it, EXCEPT, I never could get into any of the classes I wanted to take. I tried scheduling ahead and they were already booked. It was a waste of money for me. Once I got called 30 minutes before a class I was on standby for but it was too late for me to get there. Be very careful if you want to take anything but the level 1 classes.

Source: Google

★ 5

I love this place, the vibe, the people everyone is so kind and encouraging! Carmen is such an incredible instructor she hold you accountable pushing you to limits you didn’t think you could do. She boost you up and makes you feel so good in her class. Her class is by far the most challenging but that is what I needed and I love going to her classes! She brings an amazing vibe! My twin sister and I love this place, so obsessed!

Source: Google

★ 5

Jill is the BEST! she is the perfect balance of nice and encouraging while still pushing you and I get a lot out of her classes. The girls at the front desk are also really sweet

Source: Google

★ 5

I LOVE THIS PLACE! EVERYONE is exceptionally friendly, helpful, and knowledgeable.

So far, I've taken the free Introductory class and 2 Beginner Level 1 classes with Sarah. She is an excellent instructor, and explains each and every step we're going to do clearly and thoroughly.

Today I took my first private class with Carmen and I couldn't have asked for a better instructor! Besides being extremely sweet and knowledgeable, she explained & demonstrated each and every movement and position clearly and thoroughly. She is an EXCELLENT instructor, as well!

I've spoken with several members here and have been told time and again that ALL the instructors at this Club Pilates are excellent.

I'm 65 years old and cannot believe that throughout my entire life, and especially after giving birth to two children, I had never learned about Pilates. Had I known about this AMAZING health and wellness modality in my younger years, I truly believe that my Core and Back would've been so strong that I wouldn't have injured myself so many years ago.

I encourage each and every person reading this review to go to YouTube and type in "Reformer Pilates for Beginners" to give yourself an introduction to the types of workouts you can expect at Club Pilates. You will learn that Pilates works each and every muscle, and creates a very strong Core. Your core muscles are vital for a healthy back because they’re solely responsible for spinal stability. I began Pilates after injuring my back and after only 2 classes, my back pain has retreated. Gift your mind, body, and spirit the health and wellness you deserve - book an Intro to Pilates Class @ Club Pilates, in Pensacola, Florida. 😊

Source: Google

★ 5

I had an intro class with Sarah and it was great! The receptionist, Trinity, made the whole experience amazing! She was so kind, helped me sign up, and then remembered me by name at my first class🥹 I’m excited to keep taking new instructors and classes!

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★ 1

Condescending attitude. They denied access to my pre-scheduled appointment at 7:01 PM.

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★ 5

They’re VERY welcoming and friendly. All of the instructors are great and take the time out to work with you. Highly recommend this location!

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★ 5

Was able to take a free Intro to Pilates class and was blow away by how sore I was afterward! The instructor, Emma, was very knowledgeable and informative. I had a wonderful time and will definitely be back to try the other classes offered at Club Pilates!

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★ 5

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★ 4

I enjoy Pilates very much. I pay for unlimited classes. I had inadvertently scheduled two classes for one day. I was charged $15 for missing one of the classes. This past weekend I went to my class and the doors were locked. No note on the door, no message on my phone, email or on the application. I asked the receptionist for $15 since I showed up but no one was there. Still waiting for a call back from the Manager. It is the principle for me.

Source: Google

★ 5

Very relaxing, clean, and well managed. Equipment is well maintained. Instructors are friendly, helpful, and encouraging. They have a wide variety of class types and have more available classes than some other studios in town.

Source: Google

★ 5

I have taken classes with all of the instructors and they're all great The classes are challenging but not so difficult that you can't do it. The instructors watch you form to keep you from injuring yourself.
Pilates is a great way to reduce stress, protect your mobility and become stronger. Thankful my friend told me about this studio.

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★ 5

I love Club Pilates Pensacola. The instructors are all so wonderful - clear instructions and continually helping you with form. They care about you. They want you to succeed!

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★ 2

Bad managment and system. The classes and instructors are good. But their syatem is trash.
1. They have a app where you can sign up for classes but the app does not send you notifications for your end of credits or due.
2. Payments are deducted from your bank account without sending you a receipt or telling you still have credits left which you might loose.
3. To get approved for a 2.0 class you have to take multiple calsses with the same instructor to approve you and you are going ro loose those credits.
4. They dont have a better or easier system to get an approval.
5. They are crazy expensive. For 4 classes a month $89 🫢 for unlimited classes almost $300.
I have mixed feelings for this they have good instructors and classes but they are money racking insutition. I would not pay the amount they charge even if they have good classes. I would rather go YMCA or other places.

Source: Google

★ 5

I spend 1 hour 2 days a week! Best hours of my week!

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★ 5

I love Club Pilates Pensacola! I just passed my 1 year anniversary, just completing my 227th class. The classes, levels, time slots & instructors are so varied, there is absolutely something for everyone. They even offer a free introductory class that will give you a taste of what to expect. I began with an 8 class package, but quickly learned I would need the unlimited package. I truly love attending Club Pilates. I was telling my husband & several friends how much I enjoyed it & my husband is now hooked & friends too. Give it a go, you’ll be strong, flexible & balanced!

Source: Google

★ 3

The classes were fine, that isn’t the problem. Read your contracts VERY carefully. I signed up for a three month trial special. I went to four (4) classes in the 3 months. I had a death in the family and haven’t looked at my bank statements in a couple of months. Well I assumed that after the three months they would stop charging me. Nope, they then started charging my credit card full price. As soon as I saw their mistake I called them. Then I was told by Macayla that I was not getting my money back and that I should be happy that she isn’t charging me for a third month because I didn’t give her a 30 day written cancellation. Read those contracts…

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★ 2

I guess your not allowed to be at less four min late for a beginners class very interesting standoffish awkward receptionist u have as well

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★ 5

I get the best workout at Club Pilates . The instructors are very helpful and everyone is friendly . I truly recommend this place.

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★ 5

Best Pilates studio ever! Highly recommend membership :)

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★ 5

Love this place and the people who manage and teach the classes! So much positive energy and kindness. It's like a growing family!

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★ 5

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★ 5

Words cannot express the love I have for this Pilates Club. I have never felt better in my life. Physically and mentally. I was very apprehensive in the beginning due to my age, however, after overcoming that apprehension and diving in, my body has become more energetic , flexible, stronger and toned. Everyone is so friendly and helpful. So if you happen to be a "woman of age" and want to add some activity into your routine, I highly suggest Club Pilates. They are amazing.

Source: Google

★ 5

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★ 5

Great place to work out with super friendly staff. They make the whole experience great!

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★ 5

Club Pilates Pensacola is centrally located in Pensacola and offers a variety of classes that keep my health and wellness routine fun and challenging. The instructors are knowledgeable and focused on the client. My husband enjoys taking classes with me, too! I highly recommend Club Pilates for a well rounded exercise routine to achieve your health and wellness goals.

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★ 5

Love love coming! Brandi and Sarah are amazing!

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★ 5

Club Pilates is so much fun! The instructors are fantastic, and the workout goes by fast. I’m already feeling toned, and I’ve only been a few times.

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★ 5

Variety of classes available and all of the trainers are great! They are small classes, so you get tips on correcting form. I would highly recommend Club Pilates if you're looking to strengthen, tone, or add a new element to your fitness routine.

Source: Google