★ 1

Bait and switch, then CHARGE the member!

Advertising and presenting schedules for a known excellent trainer who had left the organization.

She has opened her own exquisite studio.

I called twice to confirm that she (JAZMIN) would be teaching the class. I was told yes. I asked about my understanding that she had left. The receptionist told me she would definitely be teaching the class, even the day before. So I went to the studio.

Guess what? Jazmin as not there. I have had too many negative experiences with CP trainers so I left.

Guess what happened next? CP charged my card for $20 no show.

I called and wrote to my home studio describing all I have written here. Since my unlimited membership allowed me to go to both Palm Beach Gardens CP and West Palm Beach CP, I thought my home studio would assist in resolving the issue.

I was wrong. CP Palm Beach Gardens told me I had to contact the WPB location.

Instead I called the credit card provider and requested that no further CP charges be approved.

I had at that point already experienced erroneous charges that no one at CP could resolve.

Specifically, I notified the studio that I would be under medical care and needed to suspend my membership under doctor's order.

BUT they charged me anyway. When I contacted them, they apologized and told me they would not charge me to the next month. That sounded fine to me and I agreed.

BUT they charged me for that month also.

After yet another lengthy conversation with the manager, I advised that I would be ending my relationship with Club Pilates the next month (October 2025).

Guess what?
I get texts and phone calls throughout the day from a third party because my October payment was not approved.

Fortunately American Express Company has excellent customer service and is not approving any charges from Club Pilates.

Source: Google

★ 1

This place is horrible all they want is your money. They say you can't quite without 30 days notice then do not cancel. They are not a good business. You can't schedule classes They are horrible do not go here!

Source: Google

★ 5

I’ve been going to this Pilates studio for over a year now, and I had to share how impressed I was with the care and attention that Jasmine showed recently. She is always helpful and a delight but today, especially, I’m currently 8 months pregnant, and she took the time to create thoughtful modifications for every movement so I could stay active and still feel safe and supported throughout the entire class. Today was going to be my last day because I didn’t feel well doing all the moves. I wanted to continue my workouts throughout my pregnancy because it made me feel the best. She made it happen.

She checked in with me often, offered alternatives that still felt challenging (in a good way!), and made sure I was never pushed beyond my comfort level. It made such a difference to feel seen and included, rather than like I was holding the class back. If you’re pregnant please sign up for her classes because it has made a world of a difference.

Source: Google

★ 5

I have been a member at Club Pilates for four years! The instructors are wonderful! All the ladies are amazing- because of my schedule, I have the pleasure of working with Savanna, Diana, Christine, and the fabulous, Jaz. Jaz has really helped me grow and challenge myself the past few years. She is attentive and incredibly knowledgeable. I look forward to my sessions even after a long work day! 😊

Thank you again to all the amazing instructors. You are appreciated!
-Jennifer B.

Source: Google

★ 1

I wish I can give them ZERO STARS. I attended Club Pilates faithfully for three months I had the unlimited package. I went up a level and eventually ended up in a class with Jasmine. This was my first time in the 1.5 class, for some reason Jasmine singled me out, she would talk to me in this aggressive tone and refused to help me. She told me to “figure it out on my own” When others in the class tried to assist me she goes “No, don’t help her let her learn by herself.” I’ve never used any of those equipments before so I had no clue on what to do or how to set it up. I left that night feeling confused/upset. Even others in the class came up to me apologizing on her behalf. They were like “I felt so bad for you she was wrong. I don’t know why she talked to you in such a rude tone and singled you out like that”. I called in to speak to Katie, who supposed to be the manager. The only thing Katie did was apologize and offered to switch my classes. I expected a company like this to address the instructor and figure out why she is treating their customers this way with some type of consequences not just brush it off and say we will change your class. The instructor Jasmine is making you all lose money so it should be a serious matter actually .Obviously this is not the first time that she has done this because I was reading the reviews and I can tell this is a an occurring issue. Maybe Jasmine and the owner/manager are close friends because the way they brushed it off it’s unbelievable. Anyway, I decided to cancel my membership completely along with four other friends of mine. I will not recommend this location to anyone, especially if you are black. I feel as though I was being mistreated because of my skin color. Hence, I was the only black girl in the class.

Source: Google

★ 5

Club Pilates will change your entire shape. I’ve been doing Pilates for over a year here. The instructors are amazing especially Jasmin she’s a killer. This is my complete opinion and I hope it assists you in joining. First, it’s a great atmosphere. Everyone is welcoming. The classes go from beginner to intense. If your new start with beginner So that you can learn the verbiage and technique. The studio is always clean. The equipment is all new and without any errors. I suggest getting into the parking lot at least 15 minutes earlier because space can be limited. Now as far as billing, honestly for the price it’s worth the it. Every other Pilates within Palm beach county is higher in membership prices. If you decide to cancel it’s important to send a call and email where the owner will send you a form to sign and that’s it. It’s important to make sure you inform them before time because whatever card you have on file will be charged. Which honestly if you do it within the Appropriate time you would be fine. I had to cancel for a few months do to a job out of state and when I came back no issues. Restarted. Also can put on pause if you would not like to cancel which is always great. Over all this studio is well worth the price . Coming from someone that does CrossFit 4 days a week, this is by far the best workout I ever done. Lastly booking, there’s a app to book on. I suggest booking ahead of time those classes fill up fast. Thank you - Mary Louis

Source: Google

★ 1

The vibes suck here. Some friends and I signed up for the free 30 minute intro class and the instructor, Diane, was nothing but condescending and passive aggressive. We had never done Pilates before (obviously, we’re in the intro class) but she literally had the audacity to ask me specifically if I had scoliosis in front of the entire class (apparently I wasn’t doing an exercise perfectly, but 1) she never demonstrated said exercise and 2) I’ve been working out for years, I know how to listen to my body and stop if something feels terribly wrong.) She had already asked at the beginning of class if anyone had spine problems, to which I said nothing because I don’t have any spine problems, so this just felt extremely condescending and targeted. She kept singling me and my one friend out (despite the fact that we were two of the most athletic girls in there) and being completely discouraging to the point where I almost left in the middle of class. At one point, she even started grabbing my hips and legs and going through the motions of the exercise with me for about a whole minute, which made me so utterly uncomfortable. Not only did she try to make a spectacle out of us, but touching people without their notification or permission is just not okay in my book. When I described the situation to my boyfriend he said it seemed like an older jealous woman just trying to humble younger girls, which is honestly so accurate. Don’t go here, there are so many other supportive environments to practice your fitness in west palm beach.

Source: Google

★ 5

Source: Google

★ 1

Biggest mistake was signing up for this place. When I signed up I asked does the membership auto renew? She said no which she lied to my face. Went to cancel it in September the guy in the front told me it will be canceled once he gets his managers approval. I look today and they are still charging me. Oh and they have the most inconvenient store times so it makes it harder to even cancel.

Source: Google

★ 5

What a discovery! I started Pilates about a year ago and it changed my health and improved my life; namely my strength, posture, and stamina. The instructors are caring, kind, and knowledgeable. Savannah is delightfully spirited and always provides modifications. Lisa is wonderful and has a sweet disposition; she thoroughly explains the movements in tandem with the breathing. I took a few private lessons with Jazmine and Fabi; they helped me understand the Joseph Pilates trinity of body, mind, and spirit; however be prepared to be challenged by them. In fact, I have learned that a lot of Pilates is about the challenge and discipline.I imagine this is why the great Balanchine partnered with Pilates back in the day. As far as scheduling is concerned, I always get the classes I want because I sign up well ahead of time. In the second week of the month, I sign up for the following month. Katie and Lauren in the front desk are delightful and always willing to help with scheduling and other issues. This studio exemplifies the Pilates quote: “Every moment of our life can be the beginning of great things”. A positive discovery indeed!

Source: Google

★ 5

UPDATE:
3.5 years in and I still love this place! Every class no matter the level is always challenging and every class in my 3.5 years has been a different routine and I always leave having learned a new move!
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I loooove this studio! Everyone here is so great - helpful and friendly, knowledgeable and nice. I took personal training lessons with Jazmin and she really helped me up my performance and work thru a post surgery recovery. I have never had a bad class here, all the instructors are amazing - they really push you abd guide you to do your best, and every class is so different, so i never get bored or know what's coming next :) Everyone at the front desk and on the phone has been so helpful when i had questions or needed help. I won't go anywhere else! This is my place.

Source: Google

★ 1

I’m amazed that Jazmin is still an instructor when she’s exactly why I, and many others, have chosen to discontinue with Club Pilates. Jazmin is miserable and lacks empathy or motivation. She is condescending at best but lacks the spine to be direct about it. She is passive aggressive and made my classes feel anxiety ridden and disappointing. You don’t deserve to be instructing any courses.

Source: Google

★ 1

It is sad that I have no complaints about the substance of the classes, but I’ve had to cancel my unlimited membership due to rarely being able to get into classes because of insane waitlists. Not only did I get into about 50-70% of the classes I wanted to sign up for due to the waitlists, but I also recently had a bad experience with an instructor (Jazmin). She passive aggressively scolded me in front of a full class for not “checking in” before class when in actuality I did check in. She even blankly ignored me and avoided eye contact as she scolded me, when I tried to tell her that I did check in. The front desk person did not verify my name when I checked in at the front, and I mistakenly believed I had finally made it off the waitlist for this particular class. Turns out the notification advising me that I made it off the waitlist was for a class I had signed up for on a different day. It was an honest mistake that should have been caught at check in but was not. I had no issue with the fact that I had to leave the class as I was technically still on a waitlist, so her public passive aggressive scolding was unnecessary and irrelevant. I didn’t appreciate being treated that way, most especially in front of a full class. I wish I could stay because I genuinely love the workouts, but paying for unlimited classes and only making it into about half of the classes you want to take while also receiving this treatment from a staff member is not worth the almost $300 a month.

Source: Google

★ 1

Avoid. So unprofessional. I booked my first intro class as I was planing on signing up for unlimited membership, and had my appointment at 1.30 pm. I drove 35 minutes to get there. I arrived at 1.30 pm, had to walk around the building because the entrance is on the back. I walk in and I'm immediately told that I can't have the class because I'm late. I walked in at exactly 1.32 pm. so I was turned away because I walked in 120 SECONDS after my appointment. I was so shocked that I honestly thought they were joking. they were adamant that I was LATE and that I could not stay. I am an attorney, practicing in New York , and I am frequently in court.... and I have never been penalized or reprimanded by any of the New York though judges for being 2 minutes after the judge is on the bench.....and yet here, they basically threw a new client out from their club. Unreal. Customer service skills are pathetic.

Source: Google

★ 1

Do not go here . They are taking money and you are not able to book class it always wait list . When you call them they don’t pick up the phone , if you tell them the problem about there pilates they hang on you . The address it’s not correct also if you try to go there. Save you money and go somewhere else

Source: Google

★ 1

I paid for the unlimited monthly membership at the west palm studio which is about $230 per month. I was under the impression that I could take unlimited classes; however, you are capped out at 15 bookings at a time. This makes it very difficult to get on wait lists and plan your schedule if u want to go a lot. I was expecting to go at least every other day, but even with the monthly unlimited that is very unrealistic because u are simply unable to book that many classes. I called and asked if they could remove the restriction since I’m paying for unlimited classes and I was told that they couldn't and 15 bookings at a time is all they allow for the unlimited package. I think this is very misleading and really should be changed by the studio.

Source: Google

★ 4

Instructors are amazing. Classes are amazing and well structured. The only down side is the late cancellation fee and the no show fee. The membership package are pricey in itself so the extra fees are a bit annoying but other then that, they’re great

Source: Google

★ 5

Love that the classes are only 12 or less.. you need that interaction with the trainer. Would love it if they had more hours to offer as it's always busy...

Source: Google

★ 5

Club Pilates WPB is absolutely amazing. All instructors are patient, kind and professional. Also, the front desk staff are enthusiastic and accommodating. I always come out of a class feeling good! My pilates journey is so rewarding because of the WPB team.

Source: Google

★ 5

The staff is great, the instructors are knowledgeable & creative & the work out, while gentle & controlled, is challenging!! #pilatesbingo 👻

Source: Google

★ 5

I’ve been going here for almost a year and I love it!! Instructors are the best & classes are always something new and exciting.

Source: Google

★ 5

This club Pilates is great! I came from the Port St. Lucie location and this programming is more challenging for me (which is great)! Pilates is for most ages and abilities there are a wide range of levels and modifications. Highly suggest this location!

Source: Google

★ 5

I’m giving palm beach Pilates a 2 based on the service today. I booked an appointment for May 30 as a first timer, however I didn’t realized I came on the wrong day. When I arrived it toke a while for the rep to even acknowledge me “Jasmine”. Once I expressed I was there for the 1pm class, she informed me I had the wrong date. No biggie however she was not welcoming and didn’t offer to assist me further. I asked about future classes she handed me a paper and walked away. I stood there waiting for her to return to book an appointment, well she never came back. So I asked “ excuse me can I make an appointment “. From across the room, she never came back to the desk “I can’t make appointments you can call”. A person of myself that works in customer service as a doctor, I was very disappointed with her disinterested to assist a potential customer. That alone leads me to not want to do business with this place. I can’t speak on the actual service because I didn’t get a warm welcome to consider.

Update: I have to update this I was able to book my appointment and join and I must say the experience was amazing. The front girl explained to me that instructors can not make appointments and being that she was with a client that may be why she wasn’t able to assist me in the matter I would have liked however I changed my stats to 5 because once booked and attended the experience was amazing, instructor was helpful and explained everything. I joined so the experience was well worth it. I left the previous review up to show transparency. Sometime you may feel uncomfortable however with communication and a different experience it changes your experience.

Source: Google

★ 5

I’m new to Pilates and just recently joined. Pilates is very challenging for me and everyone makes me feel at ease and comfortable with working at my own pace. The staff is wonderful. I took some private lessons with Fabiana just to learn the basics and she’s just amazing.

Source: Google

★ 5

Source: Google

★ 5

I am a founder member here and love this studio. Instructors are knowlegeable and friendly. Studio is always clean and equipment is checked over regularly. This is my happy place.

Source: Google

★ 5

I’ve been coming to this location for just over a year and I’m loving it. The instructors are all so knowledgeable and creative in their teachings! Highly recommend this studio if you’re looking to add Pilates to your life!

Source: Google

★ 5

Recently joined and I have to say that I really like it. Jazmin and Savanna are awesome teachers. I have taken about 50 classes and I am seeing the results!!

Source: Google

★ 5

Love every teacher on there!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great introductory offer! I enjoy private sessions with Abigail until I feel more confident and comfortable to join classes.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

My experience at this particular studio was not positive !

Source: Google

★ 5

I have been going to this place for 3 months. It is a bit pricey but worth the investment in my fitness. I am seeing great results. Ashley who works the front is a doll and the instructors are fabulous.

Source: Google

★ 4

Great classes today!
Thank you Amanda for understand ing my frustration. . Tuesday morning instructor was great!

Source: Google

★ 5

Source: Google

★ 5

Source: Google