★ 1

Cassidy, the owner, seems to be the type of person who prioritizes herself and money above the happiness, health, and comfort of her staff. I have MULTIPLE friends who have expressed MULTIPLE times of how Cassidy disrespected staff on MULTIPLE occasions. If you are a boss of an establishment then be a boss not a dictator. Employing not one but MULTIPLE people who will clean up bodily fluids and other substances for you while you maintain your sense of superiority is vile. The problem has never been with the coaches or staff at all. The problem is Cassidy because Cassidy is not a boss. As i’m sure you can see from the 1 star reviews Cassidy is a woman who is willing to sacrifice peoples paychecks for peoples comfort. Cassidy, it is beyond disappointing to have to listen to stories about your behavior from MULTIPLE people. In the end it boils down to one thing, if you use the title owner you better own up to the mistakes you make. Sincerely disappointed ❤️

Source: Google

★ 1

Mi novia fue con gran entusiasmo e interés para inscribirse pero la trataron mal, nadie le puso cuidado y la dejaron parada en la puerta, apenas una mujer le dio un volante que no dice nada. Muy mal!!!

Source: Google

★ 5

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★ 5

What a good and beautiful box

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★ 5

Drop in. Ask for me If I’m around I’ll work out with you and introduce you and help your first time here be a bit more fun

Source: Google

★ 4

Good facilities, but I preferred CrossFit Hunter’s Creek as a drop in. They have some great shirts too

Source: Google

★ 2

Came here for 2 months and everything was great until I was relocating and had to cancel. I wrote the written notice 30 days in advance that they require and was told I was still going to get charged because of their policy and I couldn't cancel until I paid that month as well , mind you I was told it was month to month when I signed up. Cancelling was a nightmare and I still got charged for 2 more months, I literally cancelled my credit card after this (just in case).

As for the actual trainers they were great. It's just the whole money hungry thing that I can't get past.

Source: Google

★ 5

Groupon Subscription - Zack is great at explaining moves with step by step instruction for us beginners. Made us feel welcome and the experience became less of a burden to workout again and more fun.
I'm working out muscles I have not utilized since high school and he is sure to give me modified movements for low impact for my knees.

Source: Google

★ 5

Been going to this gym with my lady for 3 months now. We workout hard....but it’s totally low pressure and family oriented. Great place for both newbies and pros. By far the most enjoyable experience of any crossfit gym I’ve ever been to.

Source: Google

★ 5

I dropped into the Orlando locations 6 AM class with Cameron this past Thursday and Friday. Huge facility, great workouts, and an enthusiastic coach! Highly recommend!

Source: Google

★ 1

My experience is the same as Fallon's (who also left a review). We signed up because of their Black Friday deal. The ad stated that we would get a 7 day free pass and then a membership for 3 months for $99. I've included a picture of said ad. The deal sounded awesome. Before we signed up we went to the gym and spoke with one of their trainers (Zach) who confirmed that the offer was $99 and that we would only be charged one time. We were told that after the 3 months we would then be charged the full membership rate but if we gave advanced notice a month before the trial membership ended we would no longer be charged. We agreed and signed up expecting to have a fun and exciting 3 months to try out the gym before we decided if we would continue the membership. Again, this was a Black Friday deal so the membership started in December. We knew that we wouldn't be able to attend too many classes in December because we would be traveling a lot that month for work and the holidays. But we figured since the membership was basically only $33 a month it was fine and we would get our money's worth in January and February. Fallon attended 2 classes in December and I attended 3. We were completely shocked when we were charged another $99 on January 2nd. CrossFit Waterside and their owner Cassidy then told us that the Black Friday deal was for $99 for each of the 3 months. This completely went against what their ad clearly stated and what we were told by one of their trainers, Zach, about the terms of the deal. We both are currently disputing the charges with our bank in order to receive a refund. CrossFit Waterside is contesting our claim and saying that the charges are valid. The fact that they're willing to fight to keep these wrongly acquired funds shows me the character of their owner and management. They could've not contested our claim dispute and we could've parted ways as friends or even continued the trial membership at the stated $99 for 3 months rate. I'm thoroughly disappointed with their predatory business and marketing practices. As I read some of the other reviews about their gym I realize that this type of thing is not an isolated incident with them. I fully recommend that you stay away from this gym.

Source: Google

★ 5

I had an incredible time working out at the Orlando location during vacation. An experience I can take with me and apply to the workouts back home.
I contacted Cassidy via email asking for a drop in session, or three, while I was in town visiting family. She set me up and her coaches took it from there. Everyone made me feel welcomed and pushed me to succeed in the workouts. I received coaching on some of the technical lifts that helped me lift smarter and safer. For that I thank you!

Source: Google

★ 5

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★ 5

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★ 1

"It takes years to build a reputation and a moment to destroy it" is the best advice I offer Cassidy and her gym. The coaches, gym and fellow x-fit members are great. So where did it all go wrong?
Cancelling.
If you plan on joining, make sure you save extra money for the day you will eventually cancel. I'm fortunate enough to not have needed the TWO month's dues ($250!) siphoned from my bank even after cancelling. I know my communities surrounding the gym wouldn't be so understanding if that were to be taken from them so consumer be aware!
Still thinking of joining? "May the odds be ever in your favor" and let me offer you two pieces of advice.
#1: When you're finally ready to cancel, try sending in the cancellation a day before your payment date. Hope that works!
#2: If you can't do tip #1. Take $250 to Walmart and pick up a Home Gym system. Or even try $250 worth of healthy meals delivered to your home. Or literally do anything with that quarter of a grand except give it to the Ethic-less Cassidy.

*update*
I'm supposed to be refunded for the month of August "in a couple of days." I don't know why the money was drawn out in the first place!? No explanation was offered.
As for last month? A full month was paid on the 2nd of July but my membership was "cancelled" on the 10th and not even a prorated amount will be refunded. ZERO REFUND.
Let me tell you about the lack of integrity from this woman: Cassidy has no problem charging a prorated amount when you start mid-month but will not refund it if you cancel mid-month! I should have known she was money hungry the day she wouldn't honor her own Groupon. Fooled me twice!

Source: Google

★ 5

Crossfit Waterside is a great facility. Overall, the workout space is very well kept, clean and up to date. The equipment is taken care of too! Wellness is extended to Waterside community and or family events throughout the year which strengthens the comradery when you’re getting your workout in :) The coaches are great and there are several class time options to fit different schedules.

Source: Google

★ 5

This place is sure to exceed your expectations of a CrossFit Box. This should be a template for all CF affiliates to follow. I was there to watch a competition, but I can't wait to go back to Orlando and drop in on a class or two. Great vibes!!!

Source: Google

★ 2

Great facility and friendly coaches, however management and the coaching staff need to be aligned with their drop-in policy. We were visiting town and looking forward to working out with one of the current members. Upon starting the class the coach welcomed us and signed us in. She mentioned that the first visit was free and the next one we'd need to pay a drop-in fee. After completing the workout, the owner asked how the workout went and whether we were from the area or not. She then mentioned that we were checked-in incorrectly, would need to pay $20/pp and speedily asked if we were going to pay with cash or card. There's no issue with paying, however the approach was curt and unpleasant.

Source: Google

★ 5

Friendly ,knowledgeable people. Workout crew as well as coaches.

Source: Google

★ 5

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★ 5

I had an incredible experience at CrossFit WaterSide in Windermere as a drop-in while visiting my family over the holidays. The gym is bright and clean, the programming is excellent and the coaching is incredible. The WaterSide community was so welcoming to me. I look forward to dropping in again next time I'm in town!

Source: Google

★ 5

Excellent experience

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★ 5

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★ 5

I wanted to send a huge thank you to @crossfitwaterside for the past 6 weeks. A special thank you to coach Jenna for really pushing us throughout the challenge and holding us accountable. You’re truly so inspiring and motivating. Everything you say, you say with the biggest smile, even when you’d say, “grab more weight Melissa, really push yourself” lollll can’t wait to see what happens over the next six weeks! Crossfit Waterslide has such a great community of people and coaches. I honestly encourage anyone who’s been looking or maybe waiting to start to come check It out. You won’t be disappointed...... 6.1% body fat down in 6 weeks!!! This can happen! “Do something for yourself today, that your future self will thank you for” i read that my first day on the board and it’s stuck with me since!

Source: Google

★ 5

This is the way to go if you want to make real and positive changes in your life.

Source: Google

★ 5

I love this place! The team is awesome and it's a no judgement zone / no lunks or jerks allowed😁😁

Source: Google

★ 5

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★ 4

Nice layout and very clean

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★ 5

Love the atmosphere there

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★ 5

Nice clean facility

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★ 5

Cassidy Lance "aces in my book"

Source: Google

★ 5

I dropped in twice while I was vacationing in Orlando and both times the staff and trainers were welcoming and helpful. The equipment is new, gorgeous and the space is huge, which is a nice bonus! I will definitely drop in again if I'm back for vacation!

Source: Google

★ 4

Oh this look like a great spot to sign up and join the hard workout. I cant believe it was this close. I wouldve sign up years ago.

Source: Google

★ 5

10/10 Coaching and programming. Have seen huge improvements across the board. Give it a try

Source: Google

★ 1

I was intersted in trying their free six week challenge that they advertised on Facebook, but it's deceiving and a bait and switch. You have to pay a deposit, a large one for some people. In fact, só large for some folks that they'd be better off paying their full price. They said it's so you can stick to the program, but ask them what the terms of the deposit refund are. I don't need any motivation to stick with a program. I've been going to OrangeTheory Fitness for a year and a half. Good luck getting your deposit back.

Source: Google

★ 5

Love this place! The best coaches who want nothing more than for you to be at your personal best, cheer you on, show you how to execute the movements properly and efficiently and to have fun! Judgment free zone, veteran to newbie you'll always feel welcome. The workouts are challenging and at times seem impossible in the moment but once you push yourself to finish you can't wait to see what the next day has in store for you!

Source: Google

★ 5

Excellent coaches and great place to workout!

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★ 5

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★ 5

Great coaches, positive attitudes, people come here to put in work. Whether you're starting or continuing your fitness journey everyone is very welcoming and push you to do your best. Love this gym.

Source: Google

★ 5

Crossfit Waterside raises the bar. Kind and knowledgeable staff that is able to work with all skill levels and encourages their best. They have a great schedule for classes. Clean, great location, huge space to workout and up to date with technology. I really don't think I could ask for much more in a gym. This place is THE place.

Source: Google

★ 5

positive energy and great coaches.

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★ 5

Great place. Clean and new. Cassidy was super nice and treated me like I was one of her regulars. I'll definitely drop in here again.

Source: Google

★ 5

It is Really nice place clean every thing new ,have a great people working there .
Wish you guys the best .

Source: Google

★ 5

This is by far the nicest and cleanest box I have dropped into in Florida - anywhere for that matter. They were very accommodating in allowing me to do 17.1 at a non-scheduled time. I would highly recommend Cassidy and her crew!

Source: Google

★ 5

CrossFIT waterside is amazing, I've been to cf boxes in 5 cities and 2 states including SoCal and waterside sets a new standard. The facility is worldclass, it is a master planned environment designed for fitness utopia. The staff is driven to help you thrive, while allowing you to pace yourself if you need to. Curious???? Check this place out...

Source: Google

★ 5

Finally! this is the Crossfit gym we've all been waiting for! State of the art equipment, world class coaching and all of the amenities of a health club. If you haven't given this gym a try you're missing out on a one of a kind Crossfit experience.

Source: Google

★ 5

Hands down! The BEST coaching and staff in ALL central Florida!!! LOVE it here!!!:))))))

Source: Google

★ 5

This place is the very best in instruction. It is beautiful with top of the line equipment. Being coached by a crossfit games athlete is super fun! Cassidy is the best!

Source: Google

★ 5

I have been through many CrossFit locations and this one is elite on many levels. The facility is exceptional in layout, size, and amenities and is more than just a 'box' in that it is an experience. The coaching is extraordinary and seeks to improve the skills of their clients while providing a supportive and safe atmosphere. There is a lot to be gained from being a member here including the opportunity to work with people who are passionate and extremely knowledgeable about the sport. If you are new to CrossFit, this is the location that I would refer you to. This takes the intimidation factor of CrossFit and modifies it into an environment of success, learning, growth and self-discovery. This is the location to which others should be compared and measured against. CrossFit Waterside you have raised the bar.

Source: Google

★ 5

From the moment you walk in you know the facility is second to none, A few moments into your first class and you will quickly realize that the coaching is also. It doesn't matter if you are a beginner or a games athlete Cassidy Lance will make you feel right at home.

Source: Google