★ 5

Good..

Source: Google

★ 5

Brooke has done a great job with customer service and responding to the needs of the facility. Thanks Brooke!! 🙌🏼

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★ 5

Brooke was great help. Great customer service. Great atmosphere every time!!

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★ 5

Brooke helped me and was incredibly welcoming! This makes me confident to go into the gym! I came in and canceled with zero pressure and I had such a good experience I decided to give it another shot!

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★ 5

Staff are wonderful and always have a good experience! Brooke is outstanding!!

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★ 5

Brooke was dope! Energy on fire!! Shes why I come to this location!!

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★ 5

Love the gym. The environment is amazing and mela is so sweet!

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★ 4

Gym is great but please don’t hassle us about signing up our gym buddy aka husband. Was a bit odd he had to keep saying no.
Brooke is a great person - no issues with her.

Source: Google

★ 5

Great gym!

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★ 5

best gym ever. mela has the best service

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★ 5

Best gym ever! Love the staff and environment. Come see mela to sign up:)

Source: Google

★ 1

The extreme lack of customer service from the inexperienced new "PT Manager" , Albert is an embarrassment to this establishment. I've been a member for 3 years and have never encountered the level of disrespect and lack of professionalism ANYWHERE. Id recommend hiring people that have experience and a personality to run a fitness business

Source: Google

★ 5

Come see Liz she’s amazing at the front desk

Source: Google

★ 1

WORST GYM IN ORLANDO!! Don't join! You can't get out once join and they will put you through the RONGER just because they can!! INSTEAD OF CRUNCH JOIN 365 FITNESS in Oviedo! They actually DO care about their members! CRUNCH is the Worst gym and the worst customer service!

Source: Google

★ 1

WORST GYM IN ORLANDO! Find any other gym besides CRUNCH! Thay have continued to draw from my account 4 months after I canceled! They are just like every other LOW LEVEL gym that that makes their money on scamming their members out of $$$ when they want to cancel.. Don't join! You'll never get out! Join 365 Fitness in Oviedo instead!!

Source: Google

★ 5

I’ve had great first impressions of this location! The staff is very kind and attentive. Brooke did a great job helping me and my guest feel welcome.

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★ 5

Best gym , isaac is the best workout to talk to about memberships

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★ 5

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★ 5

Love the Crunch in Casselberry! The staff is amazing!

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★ 5

This a great gym

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★ 5

Mela at the front desk was super helpful and kind, showed us around and gave us great information when requested. Would recommend!

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★ 5

Best gym ever. Mela is the best ever!

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★ 5

Nice gym. Not that busy compared to other crunches. Friendly staff.

Source: Google

★ 2

I had previously rated crunch 5 stars, but after recent events I have decided to change my rating and hopefully help someone else going forward. Super disappointed considering this was my favorite crunch in the area, the only one where I’ve felt like the people there actually care about you. They know your name, remember you, create a sense of community and value when you go frequently. I was doing personal training for a few months at this location and had to stop for an undetermined amount of time after having had lower-back surgery in July. My trainer, who is honestly amazing, put a freeze in for my account in June as i was out of the area and unable to train for the next 3 weeks before my surgery. Per my doctor’s orders, and the note that i provided to crunch, physical activity was restricted and not recommended to be at the gym. Literally i had back surgery. What i didn’t realize was that after 3 months i would start getting charged again for personal training on the previous schedule it had been set at. I hadn’t immediately noticed but after I did i went in to the location to see why i’m being charged again and how to get a refund due to the circumstances. They informed me i would have to speak with a personal training manager. Alright, understandable, as I said before the staff had been amazing and I knew many of the employees, and would reach out to Allie at some point when she was there. I ended up being told I need to show them a doctor’s note proving I did in fact have back surgery, and that I cannot work out still. I provided the note to Crunch and finally got a response regarding the 5 times crunch had charged me over the course of time my training was supposed to be frozen and automatically resumed. The managers stated to Allie, who has also been great btw, that they are unwilling to refund me the training dues that were pulled from my account but would credit the times on my account for future use. The managers gave Allie lame excuses for this decision which basically felt to me like I was just another number, and the value and sense of community that they seem to encourage their employees to bring to their members is nothing more than a psychological game to bring in more money and get more from their members. I have asked repeatedly to be contacted by a higher-up who has a sense of humanity, and understands that when you have a major surgery you probably shouldn’t be at the gym. Subsequently when you have surgery you are out of work, generating LESS income than you previously were. I was not aware my dues for the training would automatically renew, and being on a tighter budget already brings more stress. I have expressed this sentiment to Crunch and I contacting corporate seems to be impossible. My warning is to anyone who finds themselves unable to utilize their membership and anticipates stopping their membership or services— make sure you know that they will resume fees and tell you you have a credit all while diminishing your value as a person and souring the relationship they previously had with you.

Source: Google

★ 5

Great gym, plenty of space, good music, good atmosphere.

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★ 5

Awesome place!! Awesome environment!! Friendly staff!!

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★ 5

This gym is amazing. The front desk is amazing. I've never seen a gym where people come in and leave satisfied. Mela is amazing and is definitely a people's person. I would recommend this gym to anyone.

Source: Google

★ 5

Great staff great location great equipment

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★ 5

Love coming to this gym. Mela is always smiling and making fun of me which motivates me more to come back

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★ 5

Great equipment and love the people and crunch environment!

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★ 5

Great people.

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★ 5

Come see Liz she’s awesome!!

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★ 5

Come see Liz she’s awesome and super helpful love this location!!

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★ 5

Inclusive, well maintained, CLEAN, and kind attentive staff. Go here. Love it.

Source: Google

★ 5

Friendliest staff at any gym I've been to. Great workouts and an always fun environment.

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★ 5

The best place to work out, nice staff, clean, all the machines you need, sauna, massage beds.

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★ 5

Love the staff and the atmosphere! Its like family here!

Source: Google

★ 5

Fire ass gym

Source: Google

★ 1

This gym is hands down the worst experience I’ve ever had. Crunch Time Fitness keeps taking money out of my account even after I canceled and complained about the first unauthorized charge. They just took another $54.99 without my permission. I’ve tried reaching out multiple times and can’t get anyone to take responsibility or fix it. The lack of honesty and professionalism here is unbelievable. I wouldn’t recommend this gym to anyone — they’ll keep charging you even after you try to cancel. Save yourself the headache and go somewhere that actually values their members.

Source: Google

★ 1

Crunch Fitness located in Casselberry, Florida for repeated unauthorized charges, misleading sales practices, and unprofessional conduct by management.

On my initial visit, I met with an employee named Keena for what I understood to be a consultation. At no point was I clearly informed that I was being enrolled in a full membership. I made it clear that I only wanted to pay for a single personal training session, which I did. Soon after, I began noticing recurring charges being withdrawn from my bank account without my consent.

I immediately went into the facility to resolve this issue. A female manager assured me that my membership would be canceled and that I could still use my single paid session as of October 20. However, despite this assurance, I was charged again after that date.

When I contacted the gym to follow up, I spoke with a manager named Juan, who was extremely unprofessional, dismissive, and disrespectful toward me as a woman and paying customer. He refused to allow the conversation to be recorded and spoke to me in a degrading and condescending manner. I was left shocked and humiliated by the way I was treated.

No customer should ever experience this type of behavior, especially when simply trying to correct unauthorized billing issues. The lack of accountability, professionalism, and compassion from this location is deeply disappointing.

I am requesting a full refund for all unauthorized charges and a formal acknowledgment from Crunch Fitness regarding the conduct of its management staff. I trusted this establishment to provide a simple fitness service, and instead, I’ve been met with dishonesty, financial loss, and disrespect.

This type of treatment is completely unacceptable and should not be tolerated within any professional organization.

11/4/25This is a follow-up to my previous review. I’m extremely disappointed to report that Crunch Time Fitness has now withdrawn another $54.99 from my account after I had already raised concerns about unauthorized charges. I have repeatedly tried to reach someone to resolve this, but there has been little to no communication or accountability. At this point, I feel taken advantage of — no refund has been issued, and I never authorized an additional payment. This experience has been frustrating and unprofessional. I’m asking management to contact me immediately to correct this situation and ensure no further withdrawals occur. I’ll update my review if the issue is finally resolved.

Source: Google

★ 5

Best gym ever! Everyone that works here is awesome!!

Source: Google

★ 5

Isaac is awesome and a pro

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★ 5

Awesome place to workout. The staff is very helpful and knowledgable.

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★ 4

Great gym. Friendly staff. However they play music so loud (mostly bad electronic music) that I can't even hear my music in my headphones. Group classes are so loud also again I literally can't hear my music through my headphones.

Source: Google

★ 5

It’s always a pleasure to walk in knowing Isaac is there , awesome gym , make sure to tall to
Isaac

Source: Google

★ 5

I love coming to crunch. The hiit classes are amazing and so beneficial. Thanks for being here!!

Source: Google

★ 5

Excellent job guys
Specially Pamela

Source: Google

★ 5

Brooke the manager at the front desk has the best energy ever!! She made my day :)

Source: Google

★ 5

Great people amazing service the manager and the trainer are phenomenal happy to always come to this location Brookie went above and beyond

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★ 5

Clean and spacious gym. What I love the most is the presence of natural light.

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★ 5

The General manager Juan is a huge blessing to this club! I’m very grateful for everything he does for this gym. From cleanliness and friendliness A1

Source: Google

★ 5

Great staff. They also have a sauna. It's just a little crowded.

Source: Google

★ 5

I am working with William for training and he is amazing! Great with scheduling sessions, really encouraging with workouts and really wants you to succeed. Definitely the best trainer I have had.

Source: Google

★ 5

Great gym. Not a lot of foot traffic at the time I go which is nice. I have Alex as my trainer and he is the best 🙂

Source: Google

★ 1

I am apparently too poor to cancel my membership. Attempting to charge my credit card 15 times in the last two days, after I've told you I cannot afford it at this time, and it declining tells me everything I will ever need to know about your management.

Source: Google

★ 5

My son and I have been going for a few months now and are very happy with Crunch and our trainer Harrison. He is very knowledgeable. He has a passion for personal fitness and is working hard to get us to our goals. The Gym is well staffed, clean and well stocked with equipment.

Source: Google

★ 5

I've been working out with Alex Forbes for about a year now and absolutely love how attentive he is and how much he listens to my goals and feelings. If I've had a rough week he understands that sometimes we just need an active rest day and making it light but still effective. This allows me to avoid burn out and I greatly appreciate having a trainer who is incredibly knowledgeable about everything from sports to nutrition and the different needs of everyone trying to reach their goals. He is always accessible and encouraging and is always positive! 10/10 would recommend.

Source: Google

★ 5

Working with Tex at Crunch Fitness has completely changed how I feel about working out! Because of their training, I actually enjoy going to the gym. Tex pays incredible attention to detail and always adjusts my workouts to make sure I’m improving and staying challenged. They constantly remind me that I’m capable and strong and to believe in myself when it comes to fitness. Tex pushes me to be better every session, and I’ve noticed real progress thanks to their guidance and motivation—highly highly recommend!

Source: Google

★ 5

Amazing Gym! Always clean, the staff are always so welcoming and friendly no matter where you are in your fitness journey. The personal training program is great! If you have goals to meet and need a cheerleader who will push you, definitely work with Tex!

Source: Google

★ 5

Best gym ever! Alex is a great trainer and you will see results QUICK! I used to not work out and wasn’t very strong and now I can easily lift heavy weights

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★ 5

This Crunch location is spacious and clean. It's a pleasure to work out here as the employees and fellow customers are friendly and helpful. Alexander Forbes (Alex) is an amazing personal trainer and I highly recommend him. He has the physical therapy knowledge to make accommodations for any past injuries or ongoing conditions.

Source: Google

★ 5

Keana and Billy are so caring and make you feel welcome! Would recommend going to this location to anyone and everyone.

Source: Google

★ 5

TRAINER RECOMMENDATION: I cringe to think how many hours I’ve wasted with aimless, inefficient workouts before I started working out with Tex. Four months ago I decided to get serious about my fitness goals. Now, for the first time ever, I look forward to going to the gym. I’ve gained so much strength and confidence. I could not have made these gains alone, though I’ve certainly tried! It’s not been easy, but it has been a blast— I spend more time laughing than swearing (is there a higher compliment from a lifelong gym-hater?) and I always leave feeling a little proud that I did more than I thought I could. Working out with Tex has been the best gift I could have given myself.

Source: Google

★ 5

Keana and Billy are amazing!! they are always checking in and making sure I am enjoying my workout and make you feel comfortable to ask any potential questions. I 10/10 recommend either one of them if you are looking into personal training. :)

Source: Google

★ 5

Alex is an amazing personal trainer! He truly understands my needs and always takes the time to guide me with patience and empathy. His technique is excellent, and he’s always willing to help and make sure I’m doing every exercise correctly. I’ve seen real progress since training with him, and his positive attitude keeps me motivated every session. Highly recommend Alex if you’re looking for a knowledgeable and supportive trainer at Chunch Fitness! ⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 5

Coach billy is so cool awesome and great at what he does. pushes me to do better !!

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★ 5

Great place to work out. Billy, Nate, and Sean are all very kind and are great trainers!

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★ 5

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★ 5

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★ 5

Love this gym. Have been a member since it opened. It's clean. Members, staff and trainers are all very nice. My choice of trainer is Alex. I have injuries to work around and weak spots that need extra focus. He is very intuitive on how to get the most out of a workout while accommodating limitations.

Source: Google

★ 5

Alex is an amazing trainer — super motivating, caring, and incredibly knowledgeable. I’ve learned so much in every session and always leave feeling stronger and more confident!

Source: Google

★ 5

This is a great club! It's the perfect size not too small, not too huge. I can get on the machines without having to wait and the staff is friendly. Their members have created a nice little community.

The very best part of my crunch experience is my personal trainer Alex Forbes. He has been The bridge that gapped me between ending physical therapy and moving into daily fitness. Without his wisdom, years of experience, and ability, patience to meet me where I was with injuries, and imbalances - not to mention my own fears of re-injury, I would not be where I am today: fitter, leaner, and pain-free! He has been a fantastic mentor and motivator. There were never any temporary fitness setbacks that caused him to lose interest in me as a client. He always listened to me with great respect and pivoted where needed. I recommended him to my to 82 year old mother and have seen great progress with her as well.

Source: Google

★ 5

When I started training with Alex, I could barely hold things in my hand without dropping them (frozen shoulder). Now I’m lifting weights and well on my way to gaining full mobility in my arm and shoulder! He’s incredibly knowledgeable, patient, and supportive — always pushing me just the right amount. It’s been such an awesome experience, and I can’t recommend him enough.

Source: Google

★ 5

Favorite gym the area! Great selection of equipment and well maintained and clean. Staff is friendly and attentive. Best part...Tex! Decided to hire Tex on for some personal training to help meet some longtime goals. Best experience I've had with another trainer. They took time to individual my program based on my goals and current shape. Been working with Tex for about 6 weeks and I'm growing lean muscle mass and hitting PRs on my lifts. Tex is patient and takes time to explain the hows and whys. Looking forward to continuing my progress. If you're thinking about working with a trainer, call TEX!!! 10 out of 10.

Source: Google

★ 5

Keana’s the best! She really knows her stuff and keeps the workouts fun but challenging. She pushes you just enough to keep you improving without burning out. You can tell she actually cares about helping you hit your goals. Couldn’t ask for a better trainer!

Source: Google

★ 5

Brooke was amazing, can’t wait to start at crunch, she was awesome with the recommendation.

Source: Google

★ 5

Even though she makes me do a bunch of shit I hate - Keana’s pretty awesome! 10/10
Highly recommend!

Source: Google

★ 5

I can’t say enough good things about this gym! From day one, Brooke made me feel so welcome and helped me get started with my first classes. And Keana — she’s absolutely amazing! She really took the time to understand my goals and built workouts that challenge me while keeping me motivated. She pushes me in all the right ways and makes every session fun and effective. The ladies here are the best — supportive, encouraging, and truly invested in helping you succeed!

Source: Google

★ 5

Awesome Gym, Isaac is a great help! 10/10

Source: Google

★ 5

Great place to work out , Isaac was very helpful qith our membership

Source: Google

★ 5

Amazing gym! make sure you say hi to Isaac when you come in great service and nice gym

Source: Google

★ 5

Awesome gym , great staff , isaac helped me with my membership make sure to talk to him !!!

Source: Google

★ 5

Great gym , make sure to talk to Isaac for memberships he is great !!!!

Source: Google

★ 5

Best gym ever! Brooke from customer service is phenomenal, always the best part of my day coming in here :D

Source: Google

★ 5

I signed up my grand daughter today and myself today. Brooke was wonderful and took us for a tour of the gym explaining all the benefits. She was awesome. My grand daughter is very excited to join Crunch and so am I. The staff we met were all really nice and extremely friendly.

Source: Google

★ 5

Brooke was amazing! It was my first time at a Crunch Fitness, and she made it a pleasurable experience. I look forward to working out here and starting my journey!

Source: Google

★ 5

Brooke was very helpful with my kick off and fitness goals, consultation was very transparent, would definitely recommend

Source: Google

★ 5

OUTSTANDING gym. If you know you know
Great equipment. Clean facilities. Casselberry is the place to be if you don’t want to wait in line and are very serious about your health and routine
The staff. What can I say!!!! Staff is beyond amazing. Shout out to BROOK AND KEANA.
Brook I wish we seen you around like before. You always greeted customers with words of encouragement. Really really appreciate and miss you
Keana I am so lucky to have you as a trainer. You meet me at my level and then challenge me..bust my ass but always just enough. One day when I am stronger I will excel. I know you will guide and teach me. You really help me figure out balancing the nutrition part I finally get it after alll my years

In short outstanding gym. Keana and Brook really make it real

Casselberry Crunch

Source: Google

★ 5

Crunch Casselberry is awesome , Isaac is the best staff worker to interact with

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★ 5

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★ 5

Love the vibe! Must come to Zumba with Luba!!

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★ 5

Love the vibe

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★ 5

Good equipment, good environment

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★ 5

I signed up for my membership with Brooke and had a great experience. They made the process quick, easy and fun. Looking forward to coming to this gym!

Source: Google

★ 5

Brooke was amazing love crunch fitness

Source: Google

★ 5

Brooke was amazing gym is great atmosphere

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★ 5

I love how much less crowded this gym is compared to other locations! Brooke was awesome!!

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★ 5

Laura is a fantastic fitness instructor! Challenging and motivating!

Source: Google

★ 5

Brooke was so welcoming and I absolutely loved it. She made me feel less nervous and more excited about my fitness journey. 10/10 recommend! The music is fire too

Source: Google

★ 5

Brooke was amazing and very informative! Love the staff and customer service. I love the atmosphere and how it’s not too crowded. Would definitely recommend anyone to come to this location.

Source: Google

★ 5

Juan was extremely helpful with me as I could not access my account on my app and was able to look up my phone number on his end and was very happy to do it. He was super welcoming and the crunch Casselberry is a wonderful community and great place to workout. Definitely recommend!

Source: Google

★ 5

Staff is unbelievably helpful.
Sean.
My phone was left on a machine and I could not find it. He offered to help me and actually found it.

Im very grateful for Sean taking the extra step to help me. Ive had nothing but positive experiences at this gym.

Source: Google

★ 5

access to the machines is easy to get a full workout quick! brooke was dope!

Source: Google

★ 5

Brooke is very nice and professional. The club is very clean and well taken care of.

Source: Google

★ 5

Great gym ☺️

Source: Google

★ 4

Crunch Fitness is a great gym with plenty of equipment and a friendly staff. The facility is clean and there’s a good variety of classes. It can get a bit crowded during peak hours, but overall it’s a solid place to work out.

Source: Google

★ 5

Muy feliz

Source: Google

★ 5

I have never been so disappointed and disrespected in my life until today. It’s sad that in 2025 people of color, especially black women, are still being stigmatized and discriminated against. The manager, Gabby, was ready to cancel my membership without speaking with me based off of what another member( white woman) lied and told her. Once i explained my side of the story, she even admitted she was wrong but the damage was already done. This what before getting my side of the story, watching the cameras, and doing a full investigation into the situation. I was embarrassed, discriminated against, and shamed due to something that was a misunderstanding. This was not handled professionally and says a lot about Crunch’s culture. I no longer feel safe and welcome as a person of color into this establishment. This has genuinely upset me and my friends as well all used to enjoy this place a lot.

Edit:
Juan reached out to me and we were able to have a very professional conversation. He was so kind, apologetic, and understanding. I’m so glad crunch has leaders like him! I feel much better and safer after our conversation. Thank you.

Source: Google

★ 5

Awesome gym! Everyone here has been amazing and the employees listen to your needs!

Source: Google

★ 1

As a person of color, management has made me feel unsafe. I do not recommend this facility.

Source: Google

★ 1

If you are a Black woman, I would not recommend this gym. The environment is discriminatory, and when issues arise, the investigations are not handled thoroughly. The gym manager treated my friend unfairly, even threatening to cancel her membership. It wasn’t until my friend firmly advocated for herself and demanded that both sides be heard that the manager attempted to apologize. This behavior is unacceptable and unprofessional—especially for someone representing a company that serves clients of all races.

Source: Google

★ 1

The manager, Gabby, is very unprofessional!

Source: Google

★ 1

Everything is cool, but your group training schedule is impossible to understand, it seems to be constantly changing. I haven’t been able to track down a stable schedule to try your group training for 4 months.

My recommendation: write the dates so that it is clear what date is the training

Source: Google

★ 1

Based on the lack of transparency regarding physical trainer sessions, I will never EVER recommend this place to anyone.
- When cancelling my sessions with Gabe the trainer on 7/5/25 I was not informed by him that I would be charged in the future for the sessions I did not take.
- I received an email with my cancellation 7/5/25. I have the email saved. With a $0.00 balance.
- On 8/16/25 and 8/29/25 I was charged $96.00 for sessions I did not take.
- I reached out to Gabe 8/29/25 and informed him about the charges.
- I received a refund request on 9/3/25
- I have not received any update or refund as of 9/9/25 so I reached out to Gabe, no response
- I call the store and leave my information for a manager to call me back. No callback
- I call later in the day, speak to Ally the PT manager and she repeatedly informs me that I can use my remaining sessions at any time. You could really tell she has to frequently give this speech. She provided nothing for me.
I genuinely feel these kinds of issues could be avoided with the real customer service training for managers and staff. Also taking the time to listen to why customers are upset and trying to find a solution to assist.
I even remember some manager guy berating me about picking the correct Facebook/social media post to create on comment on.
If this business is so desperate for constant social media engagement why are they so ready to lose customers?
Also my favorite part was when I told the manager I wanted to cancel my contract and Ally, or whatever way its spelled, quickly offered transfer me to the front desk to do that when I just didn’t want anything that my gym membership. No remediation from her, just ready to throw away another customer.

Source: Google

★ 5

Matt the trainer/employee! Absolute legend! super smart and knows his stuff! friendly and hard working in helping you achieve your gym goals! He will get you there in no time

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★ 4

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★ 5

Really enjoyed the energy of Zumba with Sara and Tough HIIT Out with Anthony was hard but super fun! I plan to keep taking both classes!

Source: Google

★ 5

I highly recommend Sean for personal training. He is great at his job, as well as patient and kind. He has been super supportive in helping me navigate a sports injury and goes above and beyond. He has a great personality and will work with you at your pace but will also push you to your full potential. Book with him while he still has time slots open!

Source: Google

★ 1

If you are looking for a gym to be completely disrespected and uncomfortable this is the gym for you. Liz in particular needs to learn how to be helpful and not such a snarky mean girl with absolutely zero customer service skills. 10/10 DO NOT RECOMMEND!!! There are a many gyms around in the Casseleberry area and ANY of them would be better than this place. Buyer Beware

Source: Google

★ 5

It was my first time visiting Casselberry crunch and it was awesome!! Very clean! Staff were super helpful and friendly. Brooke went the extra mile for me and my husband and made our experience that much better! Would totally recommend checking this location out!

Source: Google

★ 5

Great friendly environment, great staff. Highly recommended.

Source: Google

★ 5

I had such a wonderful time signing up with Brooke! She was so fun and had so much energy and is so knowledgeable! I HIGHLY reccomend coming to this gym!

Source: Google

★ 1

This review is rated poorly due to increases in my monthly membership without notifying me. When discussed with front desk staff there was no empathy or information as to why I wasn’t notified. Trapped in my membership for 2 whole months AND had to pay yearly fees before they’d let me cancel. Overall bad experience, I’ve been a member here for several years and that means nothing to them.

Source: Google

★ 5

First visit was great! Tex was a great trainer who took the time to review my individual goals. Brooke was great getting me set up with the best plan. Excited to get started!

Source: Google

★ 5

the new manager, brooke, has great customer service. the trainers here are extremely
knowledgeable and i believe of all the stations i’ve been to, this one makes me feel the most at home and also has the best team. highly recommend coming here

Source: Google

★ 5

This gym is amazing! Clean, well-stocked equipment, friendly and knowledgeable staff, and a truly supportive vibe. Special shoutout to General Manager Brooke—she keeps everything running smoothly and makes members feel welcome. Whether you’re new or experienced, you’ll find everything you need to hit your goals. Highly recommend

Source: Google

★ 5

Brooke was amazing!! Made signing up such a breeze! Ask for her!!

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★ 5

Brooke and Jacob helped me and encouraged me to get a membership and start my fitness journey sooner than later

Source: Google

★ 5

Brooke was absolutely amazing! She was so helpful and went above and beyond to assist me with everything I needed. Her customer service is outstanding—she’s patient, knowledgeable, and truly cares about making the process easy. Because of the great experience I had with her, I’ll be recommending my siblings to sign up and go see her as well. Thank you, Brooke, for such excellent service!

Source: Google

★ 5

The energy is amazing at this crunch. Gabriel was very informative when answering my questions, and gave an amazing tour of the gym and the all amenities!

Source: Google

★ 5

amazing gym experience!!! Brooke was very welcoming and cool!!

Source: Google

★ 5

Fire gym, they are always cleaning, cool staff definitly enjoy working out here !! Lots of friendly faces like Matt and Brooke and Larry

Source: Google

★ 5

1 week in this gym and I love it!! I just moved to Florida and this Gym makes me feel at home!! Brooke has a 10/10 service!!!

Source: Google

★ 5

Great service from Fernando, super easy to sign up and workout. Great equipment and facilities!

Source: Google

★ 5

Great gym and friendly staff. Equipment is nice and people are kind

Source: Google

★ 5

I absolutely loved this gym. They greeted me so kindly and warm and helped me out with everything I needed! I would definitely recommend to anyone who’s interested in working out!

Source: Google

★ 5

Great equipment and an open floor that is not too crowded. Employees are all super kind and welcoming

Source: Google

★ 5

I’ve attended this gym since 2023. I love the atmosphere. This gym has played a major part of my transformation. Do yourself a favor and come here to conquer thyself! Your health is worth it.

Source: Google

★ 5

Liz is awesome, come check it out!!

Source: Google

★ 5

Love the vibe of the gym Brooke was awsome

Source: Google

★ 5

I love the less crowded gym and show up at any time and get a full workout! Brooke was awesome 10/1!0

Source: Google

★ 5

Great gym, good music, always clean and the staff is super helpful, 💪🏽🤩

Source: Google

★ 5

Best gym I've been to in a long time. Helpful and informative staff especially Jacob.

Source: Google

★ 5

Liz is awesome, come check out this gym and ask for her, she’s so helpful!

Source: Google

★ 5

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★ 5

I came from Netherlands to visit and Brooke had so much awesome energy and I loved the gym!! My favorite part was all the new equipment !!

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★ 5

Eliza and Jeremy are the best workers here & oh I can’t forget Jeremiah either bruh !!! The whole staff & gym are super welcoming & the gyms always clean

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★ 5

Good environment for the workout.

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★ 5

New manager brooke helped my mom and myself out sign us up. She was great!

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★ 5

Brooke the new manager was awesome. Lot of energy she’s so excited for what’s to come to Casselberry. I love the strength training section. 🥰🥰

Source: Google

★ 5

Brooke amazing and funny and energetic loves Casselberry . She showed us around

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★ 5

Brooke the new manager is amazing the customer service is great

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★ 5

Brooke is amazing!!! Great customer service

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★ 5

love

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★ 5

amazing clean friendly

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★ 5

great gym

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★ 5

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★ 5

Brooke the new manager is awesome and the best and im loving the gym

Source: Google

★ 5

ALWAYS LOVE COMING HERE, THIS PLACE DESERVES THE RENOVATION IT WAS PROMISED!

Source: Google

★ 5

Brooke was dope and I love the vibe of the gym. Also, brook took her time to help me fix my crunch app and giving me the capability to check in through the app. She took care of my exact issue first and then explained the 1 hour crunch fitness. With no pressure and with pure knowledge of her product she convinced me to take advantage of this 1 hour session for beginners. I've been to all 3 locations in the area and brooks presence and hospitality made me decide to make Castleberry my home gym.

Source: Google

★ 5

Gym is amazing. So is Brooke!

Source: Google

★ 5

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★ 4

I have been a member for 6 months now and really enjoy working out there. I noticed however, for the last month or so, it is not kept nearly as clean. Today I noticed how dirty the floor is around all of the equipment. And there is a pile of sand behind the first row of treadmills that has been there for over a week. The locker rooms/bathrooms are not kept as clean either. I hope this is a temporary slip and not a trend.

Source: Google

★ 1

Absolutely awful vibe, headache every time I come here from the rave music they play so loud you NEED noise cancelling headphones to tolerate it. Have had a membership for three years, will be canceling as soon as I can find a replacement. Skip it and find a better place - oh and have asked for them to lower it so many times throughout the years and every employee has always been dismissive.

Source: Google

★ 5

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★ 5

Jacob is the boss!!

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★ 5

Brooke was amazibg! Great energy!!

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★ 5

jacob was very helpful and patient while helping me setup my account

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★ 5

Had awesome time with Brook. Excited to get back into it !!!!

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★ 5

The new manager Brooke is amazing !

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★ 5

Jacob is an amazing employee and makes the club fun to workout at.

Source: Google

★ 1

I am rating this Crunch location poorly due to the misinformation I received in April.

I hold a Peak Silver membership, which grants me access to any location across the country. However, when I visited the Casselberry location, I was told by a staff member that my membership was not approved for their location and that I needed to reestablish my account. Assuming that was my only membership, I did so.

It wasn’t until four months later that I discovered I actually had multiple memberships under the same damn name. This situation has caused me significant frustration and has led me to question the accuracy and honesty of your staff’s information.

I am requesting a refund for the unnecessary membership reestablishment. I will be reaching out to your team directly to resolve this matter.

Source: Google

★ 5

Very clean, staff is very helpful

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★ 5

The staff is super friendly! Love the Zumba class!!!

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★ 5

Love it here!!!!!! I bring my friends all the time! Jeremiah is the man!

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★ 5

i agreee… jeremiah is the goat!! got me signed up

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★ 5

Brooke is an absolute saint, I threw some curveballs at her and she handled them with grace. She’s a fantastic asset to crunch fitness!

Source: Google

★ 5

Love it here!!! Gym is always clean and staff is super friendly

Source: Google

★ 5

I’ve been a member at Crunch Fitness for several months now, and I couldn’t be happier with my experience! From the moment I walked in, I felt welcomed by the friendly and professional staff. The environment is upbeat, non-intimidating, and full of positive energy – perfect for anyone from beginners to seasoned gym-goers.

Source: Google

★ 5

Brook was amazing with customer service.

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★ 5

Staff members and team are wonderful here. I love this environment and has helped me improve in my health.

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★ 5

great hit class and staff!

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★ 5

Affordable and everything I need! Btw, Brooke is awesome. She has great energy. Definitely recommend the location

Source: Google

★ 5

Great gym

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★ 5

The new manager Brooke is fantastic and very friendly to all people as they walk in. The gym is very clean and there are always open machines.

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★ 5

Amazing atmosphere and Staff! Love it here!

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★ 5

Very sweet and helpful

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★ 5

Nice staff

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★ 5

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★ 5

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★ 5

Awesome gym, workers are amazing🔥

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★ 5

Come see Liz at this location, she’s amazing and always helps out!

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★ 5

Nice Gym!

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★ 5

Jacob is always very friendly and helpful.

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★ 5

jacob provided me amazing service

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★ 1

Tuve una experiencia terrible con este gimnasio. Cancelé mi membresía hace meses y me aseguraron que ya estaba cancelada. Fui varias veces al gimnasio pero nunca podía hablar con el gerente y aún con carta de cancelación me siguen haciendo cargos a mi tarjeta ¡UNA ESTAFA!

Esta experiencia ha sido increíblemente frustrante y estresante. Les recomiendo encarecidamente que no se unan a este gimnasio debido a sus prácticas de facturación poco éticas y su pésimo servicio al cliente.

Source: Google

★ 5

Gym is friendly and amazing! Jacob was helpful!

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★ 5

Jacob was GREAT!!! Definitely recommend !

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★ 5

Jacob and Eli are the greatest person ever so good at dancing

Source: Google

★ 5

Jaden is the whole reason I started working out again. She is always positive and encouraging. She talked me into doing a kickoff and I was so nervous, but my back pain is feeling better and I love my trainer Manny! Every time I see Jaden in the gym she makes it a point to say hello and see how I am doing. Seeing a friendly face motivates me to go more often.

Source: Google