★ 2

👎

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★ 5

Good gym nice staff

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★ 5

Great gym, closest to us , and always friendly staff

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★ 5

Alejandro is great. Friendly and welcoming. Overall, the staff here are always professional and kind.

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★ 5

El mejor gym 💪🏼

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★ 5

best gym

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★ 5

Best gym

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★ 5

crunch is the best, enzo is always so nice !

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★ 5

Amazing gym!!! Amazing staff!!!! Love this gym!!!!!

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★ 5

Best gym!!

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★ 5

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★ 5

Amazing gym

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★ 5

Love the equipment. Must go spot!!!

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★ 5

Enzo the man! Honestly crunch is lucky to have him and he’s made so many good changes to the gym! I hope he gets the recognition he deserves!
Crunch

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★ 5

ENZO es el mejor mánager ! Muy alegre y siempre resolviendo problemas !

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★ 5

Amazing service by Enzo! He’s super nice and helpful. He is the reason why I started coming and continue to do so

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★ 5

Great attention to equipment management. Very welcoming staff and give out shirts!! Kyle has great service

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★ 5

Great customer service! Kyle is the best, he gave me a free shirt.
Definitely recommend coming!

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★ 5

Best gym ever, super friendly staff! Kyle the general manager is the best! Super friendly and professional staff.

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★ 5

Ask for Enzo ! Best help in the building !

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★ 5

enzo is the goat ! ask for him

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★ 5

Talk to Enzo🔥

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★ 5

Kyle is the best and this is the best gym in Miami !

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★ 5

Love this gym talk to Kyle the GM he’s the best!

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★ 5

Highly recommend crunch at cutlerbay. The staff is amazing 👏🏻 very helpful. Ive been trained by jesus Lopez and he is professional, dedicated and cares. Ive lost 9lbs already in two weeks more or less. Also the higher ups are very accessible and down to earth. Losts of great weights to lift and cardio..check it out and let's get it 💪🏻!

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★ 2

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★ 5

Great gym I love the equipment.

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★ 5

I’ve been going to this gym for 6 months and have been training with Coach Q and the results speak for themselves. I shredded body fat percentage by half in my first 2-3 months. He’s going to motivate you to push better and doesnt want to see you fail. The amount of strength I’ve gained is unimaginable and the amount of compliments are overwhelming. You want the results, look no further.

Source: Google

★ 5

This rating is for my trainer Coach "Q", Quinton Gray (no relation other than we call ourselves cousins). Since I began training with him I've lost 27 pounds, gained so much strength, and blew my goals out of the water. Q helped me push past what I thought was possible. If you're hesitant to hire a trainer, give coach Q a try. It's an investment in yourself that is worth every penny. I'm here to say that you can do it and Q will definitely help you fast track your progress. 💪💪💪

Source: Google

★ 5

Bianca is hands down the best trainer I’ve ever worked with. She’s incredibly knowledgeable and always keeps our workouts fresh and challenging, adjusting them based on my progress, which she tracks carefully every month. What really sets her apart is how much she truly cares about your progress and overall well-being.
Whenever I struggle with a movement or feel uncomfortable, she takes the time to explain it patiently—sometimes multiple times—until I get it right, or she’ll quickly find an effective alternative. Even on days when I’m not training with her, Bianca still checks in and gives me guidance on what workouts to focus on to reach my goals. She also provides great meal recommendations that help me stay consistent and on track.
I genuinely feel supported and motivated every step of the way with Bianca. I can’t recommend her enough!

Source: Google

★ 5

My trainer, Bianca, at Crunch is amazing! Always motivating, knowledgeable, and truly cares about helping me reach my goals. I’ve seen results thanks to her guidance!

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★ 5

Enzo is always so helpful ! Ask for him

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★ 5

I joined for the 3 month program and the service has been nothing but amazing. My trainer is extremely nice and motivating, not to mention really passionate about her job. She's consistent with contact, keeping our sessions very involved and lovely!

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★ 5

My experience at this gym has ONLY been great because of my personal trainer Bianca, she's a little short black queen with long hair at Crunch. She has made the exercise experience at Crunch worth the money. I have seen tremendous results within 2 months of training, and I can't wait to see my results.

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★ 5

I can’t recommend Bianca enough! She’s not only knowledgeable about fitness and nutrition, but she also knows how to tailor workouts to my personal goals. Every session feels challenging yet achievable, and she keeps me motivated with her positive energy and clear guidance. I’ve seen real progress in my strength and toning thanks to her expertise. If you’re looking for a trainer who truly cares about your success, Bianca is the one!

Source: Google

★ 5

Enzo is the best example of a manager ! Great help and customer service is excellent!
Love cutler bay !!

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★ 5

I have been working out at Crunch for a little over a year now and when I was switched over to Coach Q earlier this year, I said to myself “he’s going to kill me.” Although he does lol, I love him for it. Coach Q pushes me past thresholds I didn’t know I had. Where I say I can’t do this, he says yes you can. We have this thing where I make faces at him and he completely ignores it or we do a stare down. I always lose in the end but it’s how he understands me. If I am having a day where I really can’t do something due to pain, he finds another way to ensure I get what I need just at an easier pace. I appreciate him for pushing and motivating me. I love the results that I’m seeing and cannot wait to see my final results once I get to them. Thanks Coach for always having my back!!!

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★ 5

Amazing experience! Love the music and front desk is always there to help!!!

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★ 5

Consistency at the gym has not always been my strong suit. However, since I have started training with Coach Q consistency exists and the results are amazing! Coach Q is a true coach not only am I encouraged (pushed) during our sessions but daily inspiration keeps me from making excuses that will eventually lead me to giving up my goals and disappointing myself. Check out Crunch Gym and ask for Coach Q for training!

Source: Google

★ 5

I used to hate the gym. The word alone gave me PTSD — “Push, Tuck, Squat, Die.” But that all changed when I walked into Crunch Fitness in Cutler Bay. The vibe was different. People actually smiled. No judgment, no side-eyes — just encouragement, laughter, and folks who looked like they also cried mid-workout. It felt like home.

For a while, I was doing my own thing — hitting Zumba, pretending to stretch, giving 70% effort and acting like I was training for the Olympics. Then one day, God said, “You’re getting too comfortable,” and sent Coach Q.

Now listen… when I say everything changed, I mean my muscles started speaking in parables. Coach Q doesn’t count reps — he counts resurrections. The man will have you doing squats that make you rethink your entire existence. The burn isn’t just physical; it’s spiritual warfare. My knees have filed for early retirement, my glutes are sanctified, and my soul left my body during one of his circuits but came back stronger.

Coach Q is the kind of trainer who motivates you, but also has you whispering, “Father, if this cup can pass…” between sets. Yet somehow, he gets you through it — with faith, patience, and maybe a little trauma bonding.

Crunch Cutler Bay isn’t just a gym; it’s a family. We cheer, we cry, we sweat, and then we show up again like we didn’t just see heaven’s gates during leg day.

If you’re looking for more than a gym — if you’re looking for deliverance disguised as fitness — this is the place. Come as you are, but be prepared to leave baptized in sweat and renewed in spirit.

Thank you, Crunch Cutler Bay — and thank you, Coach Q. You’re not just changing bodies, you’re leading revivals. 💪🏾🙏🏾🔥

Source: Google

★ 5

I've been working with an incredible coach (Quinton Gray) who's been pushing me to new heights. They're motivating, supportive, and always challenge me to do more. The results are speaking for themselves - my goals are being smashed!

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★ 5

Coach Q is my very first personal trainer, and honestly, I don’t need to try anyone else to know he is the BEST. He is extremely knowledgeable, kind, caring, and truly considerate. He pushes me past my limits in ways I didn’t even know I needed, but always with encouragement and support. He refuses to let me give up on myself, and that means everything. I couldn’t ask for a better coach!

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★ 5

I am giving this 5 star for my new trainer ALLEN we had our kick off session today and he was absolutely amazing, very nice person whom I can tell he loves his work. He made me feel so comfortable with my gym jitters and assured me that my goals will be met. He is extremely energetic and encouraging and super supportive. Allen your encouraging words and kind spirit didn’t it go unrecognized today. Thank you

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★ 5

love this gym!!!! amazing atmosphere

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★ 5

Love this gym!!! So much equipment and social people!!!

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★ 5

Absolutely love this gym and its atmosphere. Best gym in cutler bay.

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★ 5

Carlos es muy bueno entrenando me encanta su trabajo y el gimnasio y el ambiente, siempre estan en armonia, es perfecto para mi🥰🥰

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★ 5

best gym

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★ 5

Best gym in Miami!! Coming here for a while and I love it!

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★ 5

fire gym

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★ 1

I’ve been coming to this gym for three years, always wearing the same workout clothes, and today I was told I can’t dress like that anymore. I find this very disrespectful and inconsistent, especially since many other members dress the same way. On top of that, the machines often break down and can stay out of service for up to four months. We pay a full monthly fee, plus a so-called “maintenance” charge every six months, yet nothing ever seems to improve. Very disappointing overall.

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★ 5

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★ 5

brooo i love this gym

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★ 5

Fire

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★ 5

fire gym

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★ 5

Best gym down south period!!!

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★ 5

Bryan helped me put at the front. awesome gym awesome vibes. keep em coming!

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★ 5

Amazing Gym and Staff! Love the community there!

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★ 5

Great gym, nice facility with the best trainers. Ask for Brittney she will take care of your personal training needs. Highly recommend.

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★ 1

Decided to improve my upper body and eat healthier, when I walked in was recommended a trainer named Jesus. after talking to me and pressuring me to sign up for their program, he immediately became untreated during our sessions always in his phone or talking to someone else while we were working out, one time we had a session and he was 15 minutes late and called me he was getting out of bed.I had recommended a friend to him and he feels the same way. Their trainers DO NOT CARE about your growth only after your money don’t waste your time.

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★ 5

I love Josh and Jose. Crunch is amazing! Everyone needs to come here!!!

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★ 5

Fire gym

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★ 5

Amazing gym

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★ 5

There’s no better gym

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★ 5

Great gym

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★ 5

Great gym! Great atmosphere! Polite front desk and great trainers! Highly recommend

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★ 5

theres no better gym

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★ 5

amazing gym

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★ 5

amazing gym

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★ 5

Great gym

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★ 5

fire gym

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★ 5

There’s no better gym

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★ 1

Este gimancio no lo recomiendo en absoluto vallas o no vallas tienes que pagar una vez abierta la membresía no te permite cerrarla pues dicen que tienes que esperar a los 3 meses para poder cancelar y al mes te cobran un fee anual de 64.19 $ aparte de el pago mensual osea que estas obligado a pagar mes a mes aunque no estés asistiendo luego llamas y nadie te da una respuesta ya me habían hablado de la mala reputación que tiene pero ise caso omiso no confíen en ellos, no te explican todo como es, te omiten detalles para que caigas en la trampa les doy una estrella porque no puedo dar menos por dios que falta de respeto.(I do not recommend this gym at all, fence or no fence, you have to pay once the membership is open, it does not allow you to close it because they say that you have to wait 3 months to be able to cancel and each month they charge you an annual fee of $64.19 in addition to the monthly payment, meaning that you are obliged to pay month by month even if you are not attending, then you call and no one gives you an answer. They had already told me about the bad reputation it has but I ignored it. Trust them, they don't explain everything as it is, they omit details so that you fall into the trap. I give them one star because I can't give less for God's sake than lack of respect.

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★ 5

Love this gym! Out of all gyms I’ve been at this one makes me feel at home. Highly recommend!

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★ 5

great gym! been training with Allen for a good couple of months! seeing progress and feeling great. highly recommend!

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★ 1

I've been calling for 2 days and nobody picks up the phone. I was thinking about switching from my gym to you guys, but not picking up the phone is very irresponsible and unprofessional.

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★ 1

Why are half the stair masters and treadmills broken and don’t even have an out of service sign on them……..

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★ 4

Some machines are broken, and occasionally the classes take up too much space for free range workouts, besides that great range of machines to choose from, super clean

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★ 1

Los peores me engañaron diciendo que podia have un plan aparte como el de mi Sobrino solo por 29 dólares y no me afectaba y después cuando me muse me ponen un collection en el crédito muy desepcionados unos estafadores y en todas las pajinas que Los vea los voy a decir

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★ 1

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★ 1

BEWARE — READ BEFORE SIGNING WITH THIS GYM

Misleading Sales Practices:
This location enforces a three-month commitment — even if one of their own employees tells you otherwise before signing. In my case, an employee clearly and repeatedly stated different terms. Once you sign, management conveniently hides behind the fine print.

Unprofessional and Unaccountable Management:
The senior staff (specifically the Assistant Manager and General Manager) displayed an alarming lack of professionalism and accountability. Rather than investigating a clear misrepresentation by one of their own employees, they deflected, dismissed, and made no effort to resolve the issue in good faith.

“What Our Employees Say Doesn’t Matter”:
The Assistant Manager explicitly told me that whatever an employee tells you “doesn’t matter,” and it’s “entirely on the customer” to interpret the agreement correctly.
In theory, sure — personal responsibility is fair. But in reality, I twice asked for clarification during sign-up, and both times was assured by the employee that if I canceled within the first month, I’d only owe the annual membership fee. Yet, when I attempted to cancel, I was blindsided by charges for two additional months that I had been told would not happen.

When I raised the issue, management refused to even verify what their own employee had said. Instead, they accused me of playing “he said, she said” — as if a paying customer’s account was beneath their consideration.

A Culture of Deflection:
It appears to me that this gym operates on a very disturbing principle: what you’re told before signing means nothing, and leadership (at this location) seems to be okay with simply avoiding any accountability.

Bottom line:
Save yourself the hassle, frustration, and gaslighting. There are plenty of gyms in Miami — choose one where management values honesty, accountability, and basic respect for their customers.

Source: Google

★ 1

The worst gym for you to train, they charge you extra apart from what you already have to pay and to be able to withdraw they charge you to hold the subscription, apart from the fact that it is always full and dirty, terrible customer service, if they can make a better investment and join LA fitness or any other gym. Many bad times will be saved.

El peor gimnasio para que entrenes, te hacen cobros extras aparte de lo que ya tienes que pagar y para poderte retirar te hacen cobros para que sostengas la suscripción, aparte de que siempre está lleno y sucio, pésima atención al cliente, si pueden hacer una mejor inversión y unirse a LA fitness o cualquier otro gimnasio. Se ahorrarán muchos malos ratos.
TERRIBLE COSTUMER SERVICE

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★ 1

They say come to the club just to say they not going to cancel your contract despite never really going just so they can make money and tell you wait 3 months of billing before you cancel. Worse gym ever

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★ 1

This gym is completely disrespectful. They make you sign a contract without explaining anything, and when you try to cancel, they make it almost impossible. They keep charging extra fees and even demand you pay for the next month just to cancel. Very unprofessional and not transparent. I do not recommend this place at all.

Source: Google

★ 1

Pésimo servicio, las personas encargadas del front desk son súper groseras en su mayoría, te venden una membresía diciendo que puedes cancelar en cualquier momento y cuando intentas cancelar es una odisea, online no te deja y vas a allí y te dicen que si y luego te siguen cobrando, hasta un collection en mi crédito tengo por el mal trabajo de ellos porque yo fui a cancelar y supuestamente todo estaba bien, pero resulta que no siguieron intentando cobrar solo que como yo perdí la tarjeta que tenia en la cuenta no pasaba y ahora hasta un collection tengo.
Eso sin contar que pagaba la membresía mas cara y cada vez que iba con un guest era un problema para entrar porque querian practicamente obligado que comprara una membresía.
Les doy una estrella porque no puedo darles cero

Source: Google

★ 1

No se suscriban en el primero te engañan diciendo un precio y te cobran otro y cuando vas a cancelar sin ir un día al mes te dicen que si no pagas el mes no puedes cancelar una falta de respeto 😤

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★ 5

I was having issues with an account and Carlos helped me resolve it in a very professional and prompt manner

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★ 5

Alejandro helped me set up my membership a few months ago and he’s been attentive and helpful ever since. Whatever I need he’s there. Highly recommend you ask for him when you come in. Already referred my sister and my mother as well, they are loving it so far. Loving the gym so far!

Source: Google

★ 5

Alejandro was a great help!

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★ 1

I do not recommend Gym due to their dishonest practices. Even after canceling the membership, they continue charging fees. Be very cautious when considering their training services — they provide misleading information, and in the end, you are charged for services you are not receiving.”

“No recomiendo Gym debido a sus prácticas deshonestas. Incluso después de cancelar la membresía, continúan cobrando. Tengan mucho cuidado al considerar sus servicios de entrenamiento — dan información engañosa y al final terminan cobrando por servicios que no estás recibiendo.”

Source: Google

★ 5

Alejandro helped me out a lot! Highly recommend that you ask for him when you go to the gym if you want an amazing experience. Thank you for motivating me and getting me excited about changing my life for the better. Ask for him ahen you come, he will not disappoint!

Source: Google

★ 1

This facility likes to dangle trial 30 day free memberships as a false way to bind you into a contract. Alejandro sold a membership as a 30 day trial and was specifically asked if canceling before 30 days would result in no fees and he confirmed. When time came to cancel, they said the entire year had to be paid. When I called to speak to the supervisor, Enzo who just backed up the shady practices.

Source: Google

★ 1

Place is trash, got my wallet stolen and they still charged me a late fee. Always full and dirty. Don’t bother save your money

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★ 1

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★ 5

Crunch Fitness Cutler Bay is more than just a gym—it’s a community. The facility is clean, spacious, and packed with everything you need to crush your goals, from top-tier equipment to energizing group classes. But what truly sets this location apart is the staff—and Enzo at the front desk is a standout.

From the moment you walk in, Enzo greets you with warmth, professionalism, and a vibe that instantly lifts your mood. He’s not just checking people in—he’s setting the tone for your entire workout. Whether you’re a first-timer or a regular, Enzo remembers faces, answers questions with patience, and keeps the front desk running like clockwork. His energy is contagious, and his genuine care for members makes the gym feel like a second home.

If you’re in Cutler Bay and looking for a gym that combines great amenities with even better people, Crunch is the place. And if Enzo’s at the desk when you walk in, you’re already off to a great start.

Source: Google

★ 5

Jose always welcomes us with great attitude! Always in great spirits. 100 % customer service

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★ 5

Lo ame!! Excelente lugar para hacer ejercicios, son muy atentos ! 🫠

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★ 5

I don’t usually write reviews, but I have to for Chris. I’ve worked with other trainers before and always felt judged or like I didn’t belong, until I met him. From our first session, he made me feel respected, seen, and completely supported. He’s not just a great trainer, he’s a genuinely kind person who actually cares. If you’re skeptical about personal training, meet Chris! He’ll change everything.

Source: Google

★ 4

It’s your average commercial gym. I use this facility a few times a year when I come home to Miami to visit my family. People never really seem to put their weights away, but there’s only so much you can do about that. Some people don’t care for real 🤷🏽‍♀️ It does get pretty crowded. The week pass is fairly priced. I’m a professional Powerlifter and I’m able to find everything I need to complete my training and get a great workout in. It’s a good facility.

Source: Google

★ 1

Gym isn’t 24 hours like other locations in south Florida or other states

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★ 5

Buen gimnasio, los chicos que atienden son bastante amables aunque no todos están capacitados para darte la mejor respuesta a tu inquietud

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★ 4

Gym has everything you need. You must go in person to cancel and you will get charged an extra month.

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★ 1

Nobody puts there weights away. Plates all over the floor. I tripped on a 25lb plate. Plates left on equipment. Dumbells from 5lbs to 25lbs were all left on the floor. All of them!! If this was done at my crunch in Myrtle Beach SC, or my old crunch back in NJ members would have their memberships revoked and someone would be fired for allowing it.

Source: Google

★ 1

This gym location runs a shady business. They lure you with a low sign up fees and keep taking more money out of your bank account. Save yourself the headache and go to a better and more transparent gym.

Source: Google

★ 1

This fitness center is very shady and horrible. They have hidden fees that they dont disclose verbally when you sign up. You will be disappointed if you dont create time to read the things they want you to sign. They advertised as $10 per month but will charge you 23% tax monthly. In addition, there is an annual membership fee of $65 that gets billed to your account beginning 60 days after joining. They won't tell you, so make sure you read their contract prior to signing.

Source: Google

★ 2

Just a heads up for anyone coming to this gym, especially those coming alone. If you’re not actively seeking a personal trainer, be prepared to possibly get approached and pressured anyway.

A little advice for trainers here:
If someone hasn’t expressed interest in booking a session, please learn to take no for an answer. If someone says they are unsure even after you’ve explained everything, if they say they need to think about it more, or that they don’t want to agree to anything right now, please take that at face value. Don’t keep pushing. And don’t bring another trainer to pressure them further. And if you’re going to drag someone away from their gym session into a conversation for a sales pitch, make sure you ask them first if they have time, or if they are done with their workout.
This kind of behavior can be not only unprofessional, but also make people feel uncomfortable, cornered, and invaded. I never had this experience at the other Crunch I used to go to in Gainesville so just something to think about.

I’m just trying to offer some advice that I think will improve your interactions with members and even lead to more successful client recruitment. Make sure to respect people’s time, especially at a gym where people value their workouts and are there on a mission to better themselves.

Other than this, nothing but good things to say about this gym so far.

Source: Google

★ 1

Don't go to this gym! It's always dirty, and the welcome service is horrible. They have no professionalism.

There are plenty of gyms around cutler bay better customer service and nice staff

Source: Google

★ 5

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★ 1

If you get an email with an invitation to try the gym don't waist your time going
they will just tell you They Can't let you in
even though you have that email with their location on it
Also the supervisor won't even bother look at you to talk

Si recibes un correo electrónico con una invitación para probar el gimnasio, no pierdas tu tiempo yendo

Solo te dirán que no pueden dejarte entrar

A pesar de que tienes ese correo electrónico con su ubicación

Además, el supervisor ni siquiera se molestará en mirarte para hablar

Source: Google

★ 1

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★ 1

After 2 or 3 years of inactivity I decided to share some time with my son at crunch located at Cutler bay. I was there at 6:40 am with one day free trial. Front desk guy was polite until I tried to use my one day free trial. First thing he said was i didn’t qualify for the trial because I was I previous member and that trial was only for new members. I told him that I was a member since 2021 but i was inactive for almost 3 years and I wanted to check before managing my subscription. He stated all the time I didn’t qualify to use my one day!!! and that promotion was only for new members. I reply that it was written in the web that you can’t use the trial if you use a guest pass or any promotion in the last 30 days but it wasn’t my case. He never tried to working with me or find a solution and said all the time it was their policy. I told him to show me what he was saying but he was enable even with his computer at front. He said the only way to get in was with a subscription but nothing else. So I was thinking why Crunch send you promotion or free trial since some locations (cutler bay) don’t respect their own deals.

Source: Google

★ 1

The bathrooms are always dirty, nobody racks their weights, like ever & the machines are constantly broken. Do better Crunch.

Source: Google

★ 5

Kyle and Nat were super helpful, Crunch Cutler Bay is an awesome location.

Source: Google

★ 1

⚠️ATENCIÓN⚠️ No se te ocurra hacerte una membresía en este gimnasio, ❌NO TE DEJAN CANCELARLA NUNCA Y TE SIGUEN COBRANDO DE POR VIDA❌

HOY 19 de junio del 2025 fui a cancelar mi membresía y te dicen mentiras para no cancelarte y seguir cobrándote (José el del From Desk dice que el General Manager “KYLE” les dice que no cancelen las membresías hasta que no le cobren el mes siguiente (que no ha empezado) y el ANUAL FEE del año siguiente)

Y no soy la primera persona que le pasa esto. No son éticos ni te hablan claro, te dicen mentiras con el objetivo de seguir sacándote dinero de tu tarjeta. No me dieron una solución, si quieren evitar ser engañandos y estafados

❌NUNCA TE INSCRIBAS EN CRUNCH, LO PEOR DE LO PEOR❌

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★ 1

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★ 5

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★ 1

The worst gym, the management is terrible, they charge you in advance and don't comply with the instructors, they just want to steal your money.

In less than a year, I have gone through five instructors (personal trainers) where I have to adapt to them and not them to me.

Source: Google

★ 5

Amazing gym I come here every day the GM Kyle and all of his staff are always helpful and it’s a great environment to workout in

Source: Google

★ 5

Best gym in Miami ! Freddy and Kyle are the GOAT!!

Source: Google

★ 1

Title: No Respect for Time or Effort – Repeatedly Ignored
I’d been in contact with Kyle, the General Manager at Crunch Cutler Bay, for around three weeks. I offered to meet while I was in Homestead, and Kyle said to come in on a Sunday to speak with either Alejandro or Justin. I arrived, asked for them, and waited. Alejandro eventually came out (without introducing himself until the end), asked a few questions, and told me to reach back out to schedule time with Kyle.
Once I returned, I called the gym. The first employee declined to take my name or number and said she'd "pass the message." I called back the next day and spoke to Brittany, who was much more professional and took my contact information.
I got no response—so I went to the gym in person. I saw Kyle behind the front desk but he didn’t acknowledge me until another team member waved him over. We scheduled a meeting for May 14th at 3 PM to shadow him and Alejandro.
I showed up early, saw Kyle at the desk again, and let the front desk know I was there. Kyle gestured for me to sit, then walked off, put his headphones in, and began working out. A female staff member approached me shortly after and asked if I was there for an interview. I explained my situation, and she apologized and said, “I told him last week we stopped hiring.”
I had been in communication with him for weeks. I thanked her and left. The lack of professionalism and respect for my time was extremely disappointing.

Source: Google

★ 1

The worst experience ever!!! According manager FREDDY and another coworker I can’t cancel MY subscription if Im not there in person they told me I must be there and cancel it for security purposes.. but then they told me I can send over ANYONE To sing in my behalf.. so… even a homeless kids said. I explained I’m not in Florida and I have no family there and I need to cancel it, so his options was send a letter to a PO Box or call my bank to cancel the card or contact anyone in Miami to go there and cancel that for me lol!!! and in top of that he said do what ever you want in a unprofessional and disrespectful way basically inviting me to a fight because I want to cancel my subscription!!! So keep this on mind people, you can handle even a federal matters over the phone and e mail but not a CRUNCH GYM SUBSCRIPTION 🤣 FREDDY was very clear about that see u soon Freddy

Source: Google

★ 1

Don’t go to this gym, when you subscribed they start charging you extra fees, also if you cancel the subscription they continue taking money from your bank account, I went there many time to cancel my son’s subscription and they continue and continue taking money from my son’s account. They are rats. 1 year ago my son cancel the subscription, and today they took money my account again and continue saying the same excuses that those are fees they aren’t take by the time we close the account with them. So for that reason they continue taking money every month.

Source: Google

★ 1

Source: Google

★ 1

I get trainers what clients but why do they literally around circles around you for 20 mins making you feel uncomfortable and then in a middle of a set talk to you. After the convo just being nice ,you immediately get a email of a session scheduled I didn’t agree to at all. I didn’t express a want for trainer nor do I want one. There has to be an other way of not putting people in uncomfortable positions to do these things.genuinely makes the gym the last place I want to go.

Source: Google

★ 1

hate the fact that yall gotta close so early on weekends.

Source: Google

★ 3

I’ve been going to the gym for a few years now and Ive enjoyed it but it seems to be going through a weird phase. I’ve already downgraded my membership because it’s not worth paying much for this place. The sauna is a tiny box that fits one person and it sucks because I barely broke a sweat.Why is the music SO LOUD at night? The same machines are consistently broken. Also, the random DJ that comes once in a while is ridiculous. This is not a club, it’s a gym. And if you’re going to have a dj, at least hire a good one. Also, there’s been more of the private group workout classes. With the amount of people who workout at this location, it’s annoying to have the personal trainers interrupt my workout to kick me out so they can start the class. They should have their own private room specifically for those classes. Especially with their own speakers blasting music ON TOP of the music already being played around the gym. 😫. Last thing that really frustrates me is that they close off the bathrooms about a hour and a half before the gym is even closed. God forbid a girl wants to wash her hands after touching the greasy dumbbells!

Source: Google

★ 1

No recomiendo este gimnasio , no t hablan claro , te ocultan información con el fin de robarte el dinero . Tuve un situación con el entrenador Alex , me habló de unos planes de entrenamiento y acepté 1 de 83 dólares , pero me ocultó q cada 15 días tenía q pagar 166 dólares obligatoriamente por 3 meses . En total una suma de 830 dólares , tuve q sacar mi tarjeta de crédito porq fue una estafa yo nunca pedí eso , intenté hablar con los maneller y el gerente y ninguno tuvo intención de ayudarme . Es q lea esto pues q busque otro gimnasio

Source: Google

★ 5

Awesome gym. My boy Enzo greets everyone with a smile.

Source: Google

★ 3

Great place. Go there every day and enjoy everything except for the music that can be outrageously loud sometimes (not a fan of the selection and no, I do not like using headphones when I work out, neither should I feel obligated too).

Source: Google

★ 5

Source: Google

★ 5

Me encanta el gym le doy 5 estrellas. Solo de sugerencia por favor pongan otra maquina de Standing Calf porque solo hay una y las mortales de tamaño 1.60 como yo no llegamos a la maquina, es muy grande😂😂😂.

Source: Google

★ 5

Source: Google

★ 5

Hace un mes empecé mis entrenamientos con Luis Escalera y eh tenido una muy buena experiencia, siempre está pendiente de todo, es muy profesional y me tiene mucha paciencia y eso lo valoro mucho. Sus métodos para entrenar han sido muy efectivos, pues ya me siento cambios en mi cuerpo para bien, eso me hace muy feliz.

Source: Google

★ 5

Ale from yoga and spinning is amazing and Seiny with her Zumba class is the best, you’ll have so much fun. They’re so good and passionate about what they do, I wish they had more classes in the afternoon because they are worth every penny of the membership.

Source: Google

★ 1

Source: Google

★ 1

Music is horrible. It’s like the same five reggaeton songs playing nonstop at full blast. No other genres. Makes it very annoying to workout.

Source: Google

★ 5

Source: Google

★ 1

they don’t even deserve a star . I Hve training with Q i cancelled and payed what is said on the contract even tho they didn’t care and still charging me the training i told my trainer about he been playing dumb and avoid my calls i been going to the gym ig bro been hiding from me and when i tried talk to the managers it’s not there or it’s always the bald black guy js having fun talking w he’s friends and not helping me in my situation.

Source: Google

★ 5

⭐⭐⭐⭐⭐

I cannot recommend Luis Escalera enough! I’ve been training with him for a year now, and I don’t plan to leave—it's worth every penny! He is truly amazing, and his work ethic is unbeatable. Each workout is not only effective but also different, keeping things fresh and exciting. I really appreciate the monthly weigh-ins and measurements, which help track my progress and keep me motivated. Since I started, I’ve lost 10-15 pounds and feel much stronger. I've worked with several trainers throughout my life, but Luis is truly one of a kind. He is not only very knowledgeable and skilled, but he is also a respectful and God-fearing man. You can tell he genuinely cares about his clients' success. If you're looking for a trainer who will challenge you and help you achieve your goals, look no further!

Source: Google

★ 5

💪💪💪💪 The best Coach💪💪💪💪
My stars here go to my trainer, Luis Escalera, the best trainer of all. His routines are perfect and effective. I'm someone who needs support and guidance in the gym, and I truly found my perfect routines in Luis. I highly recommend him as a trainer.

Source: Google

★ 5

I highly recommend Luis Escalera as a personal trainer at Crunch! As someone who trains hard on my own, it’s hard for me to find a trainer at my caliber. I’ve been training with Luis for 7 months now and I can say he has far exceeded my expectations. He is someone who is experienced, knowledgable, and truly dedicated to his craft. Every workout is unlike the other. We train hard but we always come back the next day trying to push our limits again. If you’re looking for someone who cares about your progress and can level up your fitness, Luis is your guy.

Source: Google

★ 5

Training with Luis Escalera has been an experience full of learning, growth and humility with each training he motivates us to always give the best and, most importantly, to believe in ourselves. Change is not only physical, it is a change in your mind, the way it teaches us to trust the process and that every advance, no matter how small, leads us to become the best version of ourselves.

I thank Luis and all the incredible people who are part of his great team, people who inspire and admire a lot.

Source: Google

★ 4

El gimnasio no es caro, ofrece buenos servicios, mantiene la limpieza en general, hay buen ambiente, recomiendo ha Pedro como entrenador, hace que el ejercicio sea divertido y te anima a esforzarte al máximo para alcanzar tus metas.
El gimnasio debería poner papel de manos en el baño y resolver el problema del jabón de manos que casi nunca funciona!

Source: Google

★ 5

I started training at Crunch at the beginning of 2024. I have always been active but wanted to take my health goals to the next level. I began training with Luis Escalera and haven’t looked back since. Luis is real and no-nonsense when it comes to training. He will make sure you know what you’re doing and WHY. while also giving you alternative workouts if you’re body isn’t ready for a certain workout. He keeps you accountable and the vibes are always upbeat. Many people question why some stay with a trainer for extended periods of time but you need to remember that you’re hiring a professional that knows the science behind the body and you’re not just getting workouts that an AI bot generates. I’m going into my second year of training and my body has transformed to the point that my peers say I’m a different person. I’m not going to lie I feel like one. All thanks to Luis and God working through him to spread knowledge on health and wellness.

P.S. it’s not all a walk in the park, if you’re ready to get serious about your health and body. Contact Luis and get ready to become a Savage 🦁

Source: Google

★ 5

Luis Escalera es mi entrenador personal y la verdad es el mejor, muy profesional y entrenamientos divertidos. Si estás buscando entrenador, lo recomiendo 100%.

Source: Google

★ 5

Training with Luis Escalera for the past year has been an incredible experience. He’s not only fun and engaging but also highly professional and knowledgeable. His workouts are challenging yet adaptable, pushing me beyond my limits while keeping things enjoyable. The progress I’ve made both physically and mentally has been unreal. If you’re looking for a trainer who genuinely cares about your goals and knows how to get results, Luis is the one!

Source: Google

★ 5

Working with Luis E. has elevated me and helped me on my weight loss journey. His dedication to fitness and his clients surpasses all of my other experiences at a gym. Additionally, Crunch is my home. It’s a clean environment where people can feel comfortable to meet their goals despite of where in the journey they are. I am
Very grateful for Luis, Crunch and the community that welcomes me and make me feel a part of a team!

Source: Google

★ 5

I’ve been training at crunch cutler bay with my personal trainer Luis Escalera for the past 6 months and it has been a great experience! If it wasn’t for personal training sessions with him, I wouldn’t feel as motivated or have made as much progress in the gym. He has been extremely helpful in creating a plan that best suits my goals and pushing me during those workouts. If you have a hard time staying consistent in the gym or figuring out what to do at the gym, I would 1000% recommend personal training sessions with him!

Source: Google

★ 5

Luis has been my trainer almost for a year and I can’t be more happy to take my fitness life to another level, I have always love to workout but since I stray training with him I have seen many results, starting with discipline, strength and conditioning. I enjoy every workout, he splits all the routines to work in each part of your body to reach all your goals!, besides he has grow a big community of clients that now l call my friends ❤️ He is a great coach and friend for life ❤️

Source: Google

★ 5

Luis Escalera is a wonderful trainer. Not only does he care about how my form is when I workout but he’s also given helpful advice on how to properly warm up and stretch. I’ve suffered from past bodily injuries and he has found different workout routines to accommodate my issues. I whole heartedly believe that Luis Escalera is a wonderful trainer to train with if you decide to train in Crunch.
Great motivator.
Cares about his clients.

Source: Google

★ 5

I was never a gym person but after meeting and working with Luis Escalera, I have seen the benefits of personal training. Working in the gym means personal training is more affordable. Luis is an excellent motivator and his routines are challenging but enjoyable. I have seen major results in just a few months. Thanks Luis.

Source: Google

★ 5

I’ve been at the crunch since it opened back in 2021, and it’s been a pleasure working and working on my discipline and fitness. Luis Escalera has been my trainer for over a year now and has definitely been the best trainer and life coach to have. He dedicates and studies his craft down to the T. There hasn’t been ONE workout that we repeat. Everything is fresh and challenging along with cultivating a community of people who have aligned priorities for health and wellness for overall being . Do not hesitate the investment on Luis and his team! 🤍

Source: Google

★ 5

Llevo entrenando con Luis Escalera hace 3 meses y el cambio ha sido increíble. En un mes perdí 7 libras de grasa y gané 5 libras en músculo. Sus rutinas son lo mejor, él siempre está preparado y no se pierde ni un minuto, desde que entro por la puerta del gym estoy entrenando. He logrado hacer pesos que nunca en mi vida me imaginé. Recomendado 110%

Source: Google

★ 5

I've been training with Luis Escalera for 2 months now, and I couldn't be more impressed with his expertise and dedication towards us. From the very first session, Luis Escalera took the time to understand my fitness goals and created a personalized plan to help me achieve them. His knowledge of exercises, form, and technique has not only helped me get stronger but also improved my overall health. Luis always motivated, encourages, and pushes me just the right amount to challenge myself without feeling overwhelmed. The workouts are always varied and fun, and I look forward to every session. I am so greatful for having Luis as my trainer. I Highly recommend Luis Escalera to anyone looking to make real progress in their fitness journey. 💪

Source: Google

★ 5

I’ve been working with Luis Escalera, my personal trainer, for several months now, and I can’t recommend him enough! He is incredibly dedicated to his job and truly goes above and beyond to craft workouts that are not only challenging but also highly effective. Each session is different from the last, so I never get bored, which is such a huge bonus. He mixes things up while always focusing on the key movements that benefit not just my physique but my daily life.

I’ve noticed huge improvements in both my strength and overall fitness, and I feel more confident and capable in everyday tasks.

If you’re looking for a trainer who is genuinely invested in your progress and will keep you engaged while helping you improve in all aspects of your health, I highly recommend him!

Source: Google

★ 5

Luis el personal training es increíble siempre te anima a seguir y logra sacar tu 200% tiene la actitud de líder que anima a seguirlo porque te da confianza para seguir con tus deseos de una transformación guiada con su experiencia con el sientes el tiempo a millon en segundos porque aunque siempre tiene muchas chicas a la misma ves logra controlar el tiempo de todas y no se le va una . En fin estoy muy contenta que me enseñe de manera segura la correcta manera de hacer ejercicios. Para mí es el mejor.

Source: Google

★ 5

Waking up at 5am isn’t exactly my idea of fun, but it’s the only time I have to train, and knowing I’ve got a killer session with Luis Escalera makes it so much easier. He brings fresh, challenging workouts every time, so there’s no chance of getting bored. More importantly, he pushes me past what I thought were my limits, something I’d never do on my own. If you want results and real motivation, Luis is the one to train with. 💪

Source: Google

★ 5

I have been training with Luis Escalera and the changes have been incredible. His professionalism and dedication in every training session truly make a difference. Each session is unique—no two days are alike—which keeps me constantly motivated and focused on improvement. Without a doubt, Luis is the best asset the gym has to offer. Highly recommended!

Source: Google

★ 5

The Best ❤️‍🔥
Luis Escalera isn’t just a trainer, he’s a force of nature. His passion and knowledge go beyond the gym floor, creating an experience that transforms both body and mindset. He strikes the perfect balance between motivation, discipline, and fun, pushing me to my absolute limits while making sure I train smart and stay injury-free.

Beyond workouts, Luis is a game-changer for nutrition. His monthly check-ins keep me accountable, and the personalized approach has done wonders for my fitness journey. The results speak for themselves—my body feels stronger, healthier, and more capable than ever. If you’re looking for a trainer who genuinely invests in your success, Luis is the one!

PD- My boyfriend also loves Luis🤣

Source: Google

★ 5

Muy agradecida de poder entrenar con Luis Escalera , es un gran profesional , siempre tiene rutinas diferentes y súper efectivas ,y me ha guiado en todo momento con mi plan de alimentación , llevo poco más de un mes entrenando con el y he visto grandes resultados. Muchas gracias !!!!!

Source: Google

★ 5

"I’ve been working with Luis Escalera for a while now, and I couldn’t be happier with the results! He is great at what he does knowledgeable, professional, and truly invested in helping people reach their fitness goals. I’ve seen a major difference in my strength, endurance, and overall fitness. Highly recommend his services to anyone looking for a personal trainer who truly cares about your progress!

Source: Google

★ 5

One of the best thing Crunch Cutler Bay has is having a top tier trainer like Luis Escalera. I have been training with him for one year now and the knowledge that he has is amazing. I have seen the difference in my form in the strength and repetition I give. I can honestly say I have become a better group fitness instructor because of him. He has given me so much knowledge that I am thankful for him. He has been an example in how to lead and service in the community he is in. So if you are in need of a top notch trainer check him out cause you won't regret. This has been the best investment I have done.

Source: Google

★ 5

🔥 Professional and Motivating Trainer 💪

Training with Luis Escalera has been an amazing experience. He is a true professional who really knows his stuff 📚, and his passion for helping his clients improve is evident. Thanks to his guidance, I’ve seen great changes in my body and performance 💯.

One thing I really appreciate is that he always varies the workouts 🏋️‍♂️, making each session dynamic and effective. Plus, his nutrition tips 🥗 have been key to enhancing my results.

If you’re looking for a dedicated trainer with great knowledge who pushes you to be your best 🚀, I highly recommend Luis. Training with him is a guarantee of progress! 🔥🏆

Source: Google

★ 1

SCAM. I have to say, my experience with Crunch Gym has been incredibly frustrating. They lure you in with that enticing $9.99 price tag, but don’t be fooled! Soon enough, your fees skyrocket to double or even more.

When I tried to cancel, it felt like hitting a brick wall. They said I might get a refund if approved for the overcharge but got denied due to their scam policies in their contracts. Their contracts are tricky, making everything seem great at first, but once that promo period is up, you get hit with surprise charges and no heads-up.

It honestly feels like they’re preying on people who are trying to save money. I can’t recommend this gym at all. If you're thinking about signing up, just don’t! You’ll end up regretting it and losing your hard-earned cash.

Source: Google

★ 1

Awful

Source: Google

★ 1

I am writing to formally express my frustration and disappointment following an unpleasant and unprofessional interaction I recently had at Crunch Fitness with District Manager Mike. I have been a member of Crunch Fitness for some time, and up until now, I’ve generally had positive experiences with the gym. However, the way I was treated during my recent visit has left me extremely dissatisfied.
To begin, my issue began when I attempted to bring a guest into the gym, as is allowed under your membership policies. I was informed by Mike that in order for my guest to enter, she would need to present identification. While I understand the importance of security and member verification. In an attempt to find a more reasonable solution, I asked if there were any alternatives to presenting ID. At that point, Mike suggested that my guest could simply sign up for a membership instead.
However, when we learned that the membership cost was $30 per month, my guest and I decided it was not a financially viable option, as it was far too expensive for a single visit. With this decision in mind, we left the gym to reconsider our options. After some reflection, we returned to Crunch Fitness, presenting my guest identification. I attempted to discuss the situation further, expressing my dissatisfaction with the fact that my membership, which was also priced at $30, seemed to offer fewer benefits for the cost compared to alternatives, and I felt that there might be a less expensive option for my guest to utilize the facility. To my surprise, instead of engaging in a productive discussion or attempting to find a reasonable solution, Mike denied me service entirely, instructing me to leave the gym. His refusal to offer any further assistance or alternatives was deeply frustrating and uncalled for, especially since I was simply seeking clarity on the situation. This was a completely unnecessary escalation, as I had not raised my voice or acted out in any way.
As if this treatment wasn’t troubling enough, when I mentioned that I would be contacting HR to file a complaint regarding the incident, Mike proceeded to inform me that I could not do so because he was the district manager and there was no one above him to whom I could escalate the matter. This statement, in itself, was not only dismissive but also completely inaccurate. As a customer, I have every right to bring any concerns to higher authorities, and to have those concerns addressed in a professional and respectful manner. Mike’s assertion that he was unaccountable to anyone else within the company was alarming and completely inappropriate.
I left the gym that day feeling belittled, disrespected, and completely frustrated with how the situation had unfolded. Not only was I denied service without cause, but I was also treated with hostility and discourtesy, which left me questioning the values of Crunch Fitness as a whole. I joined Crunch Fitness for its purported focus on creating a welcoming and supportive environment, yet I was made to feel unwelcome and unsupported during this interaction.
As a result of this experience and the lack of professionalism I encountered, I have decided to end my membership with Crunch Fitness. I no longer feel that I can support a business that allows its district manager to treat members with such disrespect and discourtesy.
In light of this, I would appreciate a formal response to my complaint. I would like to know why I was denied service and why such unnecessary and harsh actions were taken. Furthermore, I request clarification on Mike's statements regarding his authority and the process for filing complaints. As a paying member, I expect to be treated with respect and professionalism, and I am deeply disappointed by the manner in which this situation was handled.
I look forward to hearing back from you and expect a prompt and satisfactory resolution to this matter. Thank you for your attention to this serious concern.

Source: Google

★ 1

A trainer by the name of Keanya or something like that tried to guilt trip me into signing up for personal training services by saying “why aren’t you committed to your gym progress?”
I literally fought anorexia and had been going to the gym for 2 years at this point and even though she didn’t know that it was a slap in the face and super disrespectful on her part.

If she had approached me with encouragement instead of manipulation, I might have actually been interested in training with her long-term.Someone teach their trainers how to sell properly.
Disgusting on her part

Source: Google

★ 1

Terrible I do not recommend it

Source: Google

★ 5

Moving back to Miami, the crunch gyms I have visited have been nothing like the one I had back in college. That was until I stumbled upon this one in Cutler Bay! It’s an amazing size, does not feel crammed at all, and there are an amazing variety of machines! It’s clean, and the environment is just overall welcoming! Definitely recommend this location!

Source: Google

★ 5

Love this gym and love the staff especially nat and Justyn!

Source: Google

★ 5

Love the staff and the prople that come here!

Source: Google

★ 5

the staff and equipment here are amazing

Source: Google

★ 5

amazing gym great equipment

Source: Google

★ 5

Amazing gym love it here

Source: Google

★ 5

Best gym, great people, great equipment

Source: Google

★ 5

love the equipment here!

Source: Google

★ 5

One stop shop! They have amazing GF classes to choose from ( HIIT, cycling, yoga, Pilates, zumba, strength training, boxing). Lots of cardio machines, free weights ranging from 5lbs-110lbs. Plenty of squat racks, cable machines for upper / lower body. Water massage chairs, a sauna, and tanning booths. Equipment is kept up with, the facility is clean, and attentive staff!

Source: Google

★ 1

Source: Google

★ 3

It should be open til at least 8 or 9 on saturday.Also i wish they would re do the sauna because it’s so small and it wish it was in the woman’s bathroom like other gyms.

Source: Google

★ 1

Hola llevo desde agosto del 2024 tratando de anular mi suscripción , e ido 80 veses al gym y nada no quieren dejar de cobrarme me han tratado mal , el manager tengo un bebe y no puedo ir más por falta de tiempo y aún si fue grosero el manager , necesito que alguien me dé la. Cara me están estafando !

Source: Google

★ 4

Source: Google

★ 1

Online they say they take fitness your way membership but then I went in person and they said they don't.

Source: Google

★ 1

me sacaron hace dos meses 421.00 por error supuestamente de williams el manager que le ah escrito ah todo el mundo pero es todo mentira el no responde ni los mensajes pero si tuve que hacerle un pago por zelle porque supuestamente la tarjeta no funcionaba y al mes siguiente me lo sacaron son unos estafadores no sirven para nada

Source: Google

★ 1

Si no estás seguro de que vas a asistir mejor no pagues y mucho menos un entrenador personal es la peor experiencia que he tenido y cuando quieres irte no te lo permiten quieren cobrar aunque tú no estés asistiendo y si no pagas te afecta tu crédito no recomiendo este lugar hay mejores opciones les doy una estrella porque si no, no puedo poner el comentario porque por mi no tienen ni eso 👎

Source: Google

★ 1

Llevo un mes intentado que me hagan una devolución de casi 200 dólares q me descontaron sin mi consentimiento peor aún por algo que yo no tngo disque fue un error de tarjeta eh llamado a todos y literalmente me ignoran will en especial ni siquiera me responde el teléfono esto es un robo ok el dinero no se de que forma me lo tienen que devolver 0 profesionalismo ( will y Louis ) una falta de respeto total y una mentira tras otra

Source: Google

★ 1

Moved from the area and they insist on my physically coming in to cancel membership.
It’s obviously a ploy to try and keep charging me monthly fees.

Source: Google

★ 3

Crunch Fitness in Cutler Bay is a great gym with lots of equipment, a good amount of space, and plenty of parking. It's a nice place to work out, but there are a few small things that could be better.

Things I liked:

- There are tons of machines and equipment, so you have lots of options for your workouts.

- The gym is big enough to give everyone room to move around comfortably.

-Parking is easy, which makes getting in and out quick and stress-free.

Things I don't like:

- Some machines, especially the cable machines, are often broken, so it would be great if they fixed them faster.

- Dumbbells are usually scattered everywhere, so it can be tricky to find the ones you need.

- The gym is busy most of the time, even early in the morning at 6 a.m., which can make it harder to get your workout done quickly.

Overall, it's a solid gym with a lot to offer, and with a little improvement, it could be even better.

Source: Google

★ 1

The worse experience!!!. Si no estas seguro que vas a ir 1 año o mas no elijas Cruch Fitness. Llame a los 3 meses para cancelar el servicio porque ya no asistia, al año me llamaron y les volvi a decir que cancelaran, nunca lo hicieron!!! TE OBLIGAN A PAGAR VALLAS O NO!!! Despues de casi 2 años, como vera mi credit score fue afectado por ellos, antes estaba en 771 y ellos decidieron no cancelarme y mandarme a collection. CERO RECOMDABLE!!!

The worst experience!!! If you are not sure that you are going to go for a year or more do not choose Cruch Fitness. I called after 3 months to cancel the service because I was no longer attending, a year later they called me and I told them to cancel it again, they never didn't!!! THEY FORCE YOU TO PAY WHETHER OR NOT!!! After 2 years later, as you can see my credit score was affected by them, before it was at 771 and they decided not to cancel it and send me to collection. NOT RECOMMENDED!!!

Source: Google

★ 1

Unfortunately after so many years, since this place was 24 Hour Fitness, we’ve had ro close our membership. The customer service is lacking. The management team has left much to desire.
It’s disappointing when trying to express concerns, as a member you are not heard. Management staff talks over you with an aggressive demeanor not allowing a conversation. “Get out of my face” attitude.

This place used to have great energy, amazing staff. Management and cleanliness was top notch . Classes were enjoyable. It is sad to see it in decline. Today was our last day.

Source: Google

★ 1

Me siento muy disgustada con el personal del front desk de este gimnasio y con el gerente general Marcos Lopez. Primero me prometieron que la mensualidad seria de 24 usd y siempre me han cobrado 28 y tantos. Despues de la primera semana no pude ir mas y cuando fui a cancelar me dijeron que estaba obligada por contrato a permanecer inscrita 3 meses, lo cual no recuerdo que me lo hayan dicho el primer dia,pero asumi que pudieron habermelo dicho y yo simplemente no recordaba.
Luego me cobran 60 y tantos y cuando fui a preguntar me dijeron que era un cargo de mantenimiento;ese si no me lo habian dicho, pero me dijeron que me lo tenian que cobrar. Les dije de mi molestia y les pregunte que dia tenia que ir a cancelar y el uniformado de front desk me dijo que fuera en la primera semana de diciembre, le pregunte si no era muy tarde, pero me dijo que no, que era esa semana cuando debia ir.
Y finalmente cuando voy hoy 5 de diciembre me dice una front desk que habla ingles de pelo risado y espejuelos que tenian que cobrarme este cuarto mes porque tenia que ir a cancelar 30 dias atras.
Ya en ese punto le dije que queria hablar con el gerente, ella fue a ver a Marcos Lopez y le susurro algo al oido. Cuando el vino le explique todo otra ves y el me dijo que tenia que pagar,que no tenia otra respuesta y me obligo a pagar para despues cancelar a pesar de que me canse de explicarles y decirles que yo fui responsable, pero que su equipo me habia dado una mala informacion.
Luego vino otro gerente y me dijo que que pasaba, pero que de antemano la decision que hubiera tomado Marcos Lopez estaba bien. Ya en ese punto le pregunte si habia alguien por encima de ellos y me dijeron que no y simplemente les dije que existia un Dios de justicia y me fui. Nose otras sucursles, pero la de Cutler Bay no se la recomiendo a nadie, no respetan el trato inicial y no les importa que por culpa de ellos tu tengas que pagar, literalmente pag$r

Source: Google

★ 2

Gym is fine if you have a trainer. Trainer will help secure machines for your workout. But if you don't have a trainer good luck with how overcrowded it gets and waiting lines for a machine. I think it's ridiculous that the only way a membership can be canceled is in person. If you live out of state or country, they don't care, you have to send someone on your behalf to the gym to cancel the membership for you in person.

Source: Google

★ 1

Not enough machines i suggest any other gym. (Planet Fitness is amazing)

Source: Google

★ 5

Muchas máquinas y buen ambiente disfruto haber ejercicios en este lugar atendido por un personal muy amable y carismático.

Source: Google

★ 1

Don’t waste your time or your money honestly, lines on the machines to use them, yeah they have SEVERAL squat racks but guess what, doesnt matter what time of day it is, they’re always full. If you can control the overcrowdedness it’d be great. Too overcrowded

Source: Google

★ 3

Should be more program variety shown on overhead TV's. Not everyone is into sports. At least have a couple of cable news channels. Suggestion:
Fox News
CNN

Source: Google

★ 5

Source: Google

★ 1

Way too overcrowded. This place attracts the wrong type of people. I’d stay away if I were you.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Friday 5pm was unexpectedly not crowded . Equipment was readily available.

Source: Google