★ 5

Outstanding service, an extensive selection of equipment, and engaging classes that inspire and motivate.

Source: Google

★ 5

HIGHLY Recommend ilyssa as a trainer! Motivates me everyday to get up and move! She’s da best ❤️

Source: Google

★ 5

I've been training for about 15 years and have been to lots of gyms. I have a membership to two different gym chains, Crunch, and another one. Having just moved here, this Crunch is closest to where I live and I wanted to get my daughter a membership but this one didn't have the greatest rating. But being in the fitness business for a long time I decided to see for myself. What I actually found was a beautiful, well-kept gym and most importantly was a new sales manager who was incredibly nice, listened to what I needed, and didn't try to sell me something I didn't need. He was up-front about the costs, membership fees, cancellation fees, and didn't try to *not be truthful* in order to get me to buy - so thank you Tyler. I've read many of the reviews, but for me, I don't expect everyone to put away weights, or that equipment should never break, or that the staff should always be so happy to see me! What I do expect is staff kindness, honesty, and a gym that's kept up and so far, this one does that.

Source: Google

★ 1

I wish I had read the reviews before signing up for Crunch Fitness Greenacres — because every single one of them turned out to be true.

After joining, I immediately felt unsafe in the facility due to overcrowding and behavior that made me uncomfortable. I called the gym the same week I joined to explain this and ask to cancel, but I was told I had to come in person — which made no sense given my safety concern. I followed up in writing (as required under Florida law) to cancel, but Crunch kept charging me for months after my written notice.

When I contacted management, I was told that I couldn’t cancel because of a “90-day agreement” and that Florida’s cancellation law only applies for three days after signup — which is completely false. I was also told that an area supervisor would call me within 48 hours to resolve the issue — that was over two weeks ago, and no one has called.

It’s clear from the other reviews that this is a pattern — people being misled, overcharged, and ignored when they try to cancel. This business operates unethically and takes advantage of its members.

If you’re considering joining Crunch Greenacres, please read the reviews first. They are not exaggerations — they’re warnings.

Source: Google

★ 1

I’m extremely disappointed with Crunch Fitness Greenacres. I was talked into putting my account on freeze by my personal trainer instead of canceling it. I was in the process of closing on my home and didn’t want any extra charges, but she assured me that freezing it was the best option and that I could easily cancel later if needed — no problem.

Now that I’m trying to cancel, I’m being told I have to pay $204 just to end my membership. That’s outrageous and completely misleading. If I had been told the truth upfront, I never would’ve agreed to the freeze. It feels like I was manipulated into a decision that benefited the gym, not me.

This kind of shady, dishonest practice is unacceptable. Members deserve transparency — not being tricked with half-truths just to keep an account on file. I’ll be warning others to be very careful with Crunch Fitness Greenacres because what they tell you and what they actually do are two completely different things.

Source: Google

★ 1

Son unos mentirosos, pagas y luego no hay forma de pararlos, te siguen cobrando. No vallas a este lugar

Source: Google

★ 1

Came in looking to get a tour about a month ago and someone at the front desk made me sign a waiver before he could show me the equipment. I told him I only had enough time to be shown the gym and not get a free workout in. Employee said that was perfectly fine and I could come back and get a free workout by signing up online. So I come back to get my free workout and sign up online. Employees at the desk tell me I can’t get my free workout because once you sign a waiver it takes away your free try. Instead they tried to sell me a one day pass for 15 bucks I immediately walked out when I heard that! Crunch you really should watch what your employees and what they say because that’s just false info. THANK GOD there’s such a place like EoS where I gladly just signed up. Not because of the more amenities they offer but mainly because the time and honesty their employees gave me. They were very inviting unlike Crunch. If I could give this crunch a zero star I would!

Source: Google

★ 1

I could give the zero stars I would. They are extremely predatory as a business, I have had other gym memberships that always put you through the same annoying hassle of having to go in person to cancel. Never had an issue. I went in person and cancelled and they continued to charge me for 3 more months. I contacted them and then they played dumb, they have records of all my check ins and I even signed but they acted like they did not and told me to come in again to cancel. I have already contacted my bank but this is fraud at this point. They also ghosted me when I explained to them I already went in person never bothered to say anything else or correct the issue. Don't trust this business with your money they will steal from you for as long as they can.

Source: Google

★ 1

I have already reported that the machines have been in trouble for more than 7 months and are still defective

Source: Google

★ 5

Source: Google

★ 1

Don't keep there word and if you ask for phone number or person to email with complaints they either don't have or won't provide

Source: Google

★ 1

I’ve canceled my account 5 times an now I’m being told another account was opened when I called to cancel what happen was I was given a pass to use the gym with a friend an signed papers thinking it was for the day an I was never told I have 3 days to cancel a membership I had no clue I signed up for since I was only going for the day with my friend keep in mind I’m only 20 years old and have never had any kind of membership the customer service an manager failed to help close my account I never knew I signed up for an here we are a year later still trying to close the account if you go back in the reviews you can see my prior review as when the account was closed the GM failed to call with a response to why my account was not closed this has now affected my credit

Funny how I just now got a response almost a year later and it says it’s from the owner and to go by the club and speak with a manager or call I have done that several times and they don’t help they just say they have closed the account and then open a new account and continue to bill me what a joke the owner doesn’t even have a clue what’s going on lol

I suggest nobody to open a membership at this club

Source: Google

★ 1

Rude staff . They have been rude to my guest twice . One staff made up a rule when my guest arrived and wouldn’t let her in because I arrived before her . Another time , I was given a pass for a guest and when I tried to use it she was turned away . I can’t wait for my contract to end . Customer service is continuously awful, and Im ready to take my business elsewhere. They don’t show you these rules in writing, it feels like they make them up as they go . Im sure they could work something out for customer satisfaction but there is no compassion or consideration for peoples time. Btw my guest were ready to sign up both times had they been treated with courtesy .

Source: Google

★ 5

I had a great experience with Crunch. I went in to cancel my membership, and they made it very quick and easy. First i had to pay $120 to cancel. Whatever. Then they said I had to pull the fire alarm to cancel my membership. Whatever no problem. Then for the final step, I had to call 911 on myself and then fight with the police to cancel my membership. So after fighting with 4 cops they finally canceled my membership. Thank you Crunch for making canceling membership so easy and fun!

Source: Google

★ 1

I came into the Greenacres Crunch around 5:30 PM on 10/7/25 and had an unpleasant interaction with one of the newer staff members or trainers. Her name sounded like “Tarisa” or “Tharissa.” When I asked her to spell her name so I could leave feedback, she said, “I don’t have to spell my name,” and said it with an attitude. The tone was rude and unprofessional completely unnecessary. I wasn’t trying to argue, I was just trying to give honest feedback. For someone who’s new to the team, that’s not a good first impression at all. As a paying member, I expect a certain level of professionalism from staff, and this situation didn’t reflect that.

Source: Google

★ 4

Source: Google

★ 1

This gym is a joke, with a lot of 'out of order' equipment, ripped benches, a water station that's out of order, and now many machines are missing the stick that holds the weight, so nobody can use them. I mentioned the missing stick for the weight at the front desk and the answer was: 'We don't have any.' Really? What am I paying for? I'll hold on a bit longer because I like the convenience location that is between my home and work - but if nothing gets better, I'll need to go gym shopping again and cancel my membership at Crunch.

Source: Google

★ 1

So I’ve been going to the Wellington Crunch fitness for a few months now and it’s been nice but it’s slightly further from my home than Greenacres location. When I initially looked the reviews for Wellington were 4.5/5 and greenacres 3.5/5 so I went to the Wellington location for that reason. I decided to try greenacres out to see how the gym
was. First glance it looks a little nicer and newer than Wellington but I learned quickly why the ratings were 3.5/5. All the dumbbells are Mismatched and out of order. Management couldn’t even set them up correctly, they are set up out of order. It goes from 10 12.5 15 60 70 80 etc… it’s a mess. No wonder no one puts the weights back in the right spot. It reminded me of a crappy LA fitness. There are numerous machines missing the pins to set the weights, the water bottle filler doesn’t and water fountain wasn’t working and there are random dumbbells spread out all over the gym. Huge difference from the Wellington location to Greenacres.

Source: Google

★ 1

I recently visited this gym to conduct business matter with Yvonne Flores, and unfortunately, the experience was far from professional or courteous. Her attitude was poor, and she came across as disgruntled, which is not the level of excellence I would expect from this company. If she is indeed a manager, and this is the standard being set, it reflects very poorly on the organization and the culture of excellence they are attempting to promote.

Source: Google

★ 1

Quita. Dinero de la tarjeta sin consentimiento 😡😡😡😡

Source: Google

★ 1

Me and my husband booked our memberships in person. The sales rep told us lies that massage room and sauna were included in our membership. But then when we actually went there the manager told us that those perks actually aren't included. Would not recommend this gym to anyone.

Source: Google

★ 1

I purchased a base membership online. Thank god I check my transactions history. They charged me for personal training even though I never signed up for it! They use very shady and aggressive marketing which is very repelling. I will never go there again.

Source: Google

★ 5

I’ve been going here for about 2 years and had never been approached by a trainer. One day my husband and I walked in and were welcomed by a trainer named Miguel.
Miguel offered helpful tips not expecting anything in return. For this reason I signed up to train with him. When I’m not training with Miguel I see him being helpful to everyone. This is service with excellence.
Thanks Miguel for being awesome!!

Source: Google

★ 3

I've been a member of this gym for 4 years. Contrary to some reviews stating that this gym is small or over crowded, 1 of the things that I like about it is that it is very large and seldom too crowded to find a machine to workout on. The local management could do a much better job and the equipment maintenance is terrible. Their repair techs are constantly changing and frequently I don't see any. Today they had 2, I spoke to the one named Thomas and explained that I have reported broken equipment sometimes multiple times and sometimes more than 6 months ago and still broke. I offered to show him what was broke but be blew me off & told me to talk to the front desk even after I told him that I did to no avail. It has been warm in the gym, the ceiling fans haven't been on for weeks so I asked at the front desk. The woman said that the fire dept was working on the fire alarm & told them to leave off. Really ?! - the fire department works on equipment at a private business?
They claim that the basic price is $9.99/mo + tax but effective 1/1/2025 they started charging ~$3/month without any notification for a "payment processing fee" even when using an ACH for an electronic payt from a checking account.

Source: Google

★ 2

Super crowded since they are ALWAYS running a 99 cent promotion.

It makes me wonder about the legal capacity the small gym can hold and what happens in case of an emergency. It also makes me wonder if they plan on expanding the small gym or does the line waiting to use the ONE working Smith machine go from 5 people to 10?

Lastly, they have strict rules on when you can use their restrooms, if you happen to need it during the times they decide it's closed, they advise you to go solicit the business next to theirs. So be weary.

Update:
The pedals on their exercise bikes have been broken since about May, a few members have reported that the staff stated in August they were going to get them fixed…..we are in September now and they are still as broken as they were in May.
I wonder why it takes over 5 months to fix a simple problem?

Source: Google

★ 1

This is the worst managed Crunch Fitness that I have ever been to. If I could give it a Zero I would. I have repeatedly complained to the manager and have voiced my concerns on the Survey they send. Nothing ever changes. You can never find a set of dumbells as they are scattered all over the gym. I go in at 5AM when they open and the dumbell rack is half emply and 80% of the dumbells on the rack are in the wrong spot. The fixed barbells problably have about 4 of the 20 or so on the barbell rack. The cable pulleys stations have maybe 8 of 20 hooks on them. There has been a shower stall in the mens locker room that has needed a shower curtain for over 6 months now. The manager at this gym should be embarassed as this is a reflection of their inability to manage anything. They do not hold anyone accountable for doing their job. The gym should be straighted up every night by the night crew before they leave.This manager needs to be trained by the manager of the Hypoluxo Rd Crunch Fitness as to how a gym should be managed.

Source: Google

★ 1

muy mala atención les pedí un pase gratis para probar el gym cosa que ellos por política deberían darme, para si me gustaba cambiarme y me dijeron que no como si el gym fuera de ellos ….

Very bad service. I asked for a free pass to test the gym, which they should give me by policy, to see if I liked changing, and they told me no, as if the gym belonged to them...

Source: Google

★ 5

Crunch Greenacres is definitely bigger and better than Crunch Wellington! I really had a great time, and workout, at this location.

Source: Google

★ 1

I’ve been a Crunch member for several years, but I only started coming to this location around April of this year. Since then, I’ve had more unprofessional encounters here than at any other Crunch gym.

The last one was so ridiculous I had to leave this review. In the middle of my workout, an employee came up to me and said I was “needed at the front desk.” I asked, “Right now?” and he said “Yes.”

So I stop my workout, walk to the front desk, and what was so urgent? Billing. My membership had expired and they needed updated payment info. Instead of handling it before or after my workout, they yanked me away mid workout like it was some kind of emergency.

Imagine paying for a gym membership, showing up to focus on your workout, and being treated like an inconvenience because of a credit card update. That’s the level of “professionalism” this location thinks is acceptable.

I’ve been with Crunch long enough to know the brand can be better than this but this location is an embarrassment. Corporate needs to step in, because until management changes, this place will keep driving members away.

Source: Google

★ 1

Gym use to be nice, but it’s not well kept anymore. Overcrowded. Dirty. Had to cancel due to moving out of the area and going to a gym closer. The girl Yvonne Flores working the desk is miserable. Was giving an attitude through the process and being short. Would never go back.

Source: Google

★ 1

They're going to charge you 3 months of your membership rate to cancel your membership. And they're also going to tell you you need to speak to the manager which may or may not be there. Scummy business tactics

Source: Google

★ 1

The people here are rude! Granted I have had good experiences with some—, but there is a Front Desk girl, whose name is Von — she js extremely rude and needs to be retrained— I can’t understand how she is the face of your company—

Source: Google

★ 1

Gym is a mess. Weights are thrown everywhere. You can find any weight DB in the corner on the ground. There’s no respect in this gym. Pitiful

Source: Google

★ 5

I like the gym. For 10 bucks a month it's FANTASTIC. I have work out in gyms where there was steroid syringes on the floor. This place is awesome an spotless for the money you pay.

Source: Google

★ 3

Instead of focusing on painting and fantasy lighting, should focus on maintaining the equipment working good, half of them cables not working, so what we paying a yearly fee for? Get them fix

Source: Google

★ 1

Source: Google

★ 1

So i guess im not the only one. There is no corporate office to call and complain. Im having surgery next month and need it to cancel. There asking me a doctor note to be able to cancel. This place is BS and a Fraud. Having other gyms around and better places no idea why still in the market. Becareful with this BS place. 😡😡😡. I will have to hire and attorney for this. I dont think they have the right to hold on ppl membership for any reason and asking for prove of anything about ppl healths issues. 😡😡

Source: Google

★ 1

Terrible staff, everyone is rude. They will force you to sign a contract that you don’t want and once the 3 months are up they will still refuse to cancel your contract. They charged me after i spoke to someone about my cancellation process. Will be reaching out to corporate as well.

Source: Google

★ 1

Le doy una pésima calificación a este gimnasio te cobran hasta tres veces en el mes y ninguno de sus miembros te sabe explicar que es lo que pasa, te mandan de un lado para otro para al final no devolverte tu dinero, hace un mes cancelé mi membresia,misma que hasta el día de hoy me siguen cobrando 😡😡😡😡😡😡😡😡😡

I give a terrible rating to this gym they charge you up to three times a month and none of its members can explain what's going on, they send you from one side to another so that in the end they don't give you your money back, a month ago I canceled my membership, even though to this day they continue to charge me 😡😡😡😡😡😡😡😡😡

Source: Google

★ 1

Dirty and horrible staff

Source: Google

★ 3

With the new year comes a new leaf 🍃
Crunch Greenacres so far 2025

Source: Google

★ 1

Have been a member since they’ve open the gym at this location, my bill was a little over a week past due because of financial hardship .I informed the manager I could pay it by the end of it his week but the manager at the front desk told me I still couldn’t work out for the day.
Maybe it’s just me but I think loyal customers who’ve been members for years deserve a little bit of grace.
I’ve been a member for years, I have no intention on stiffing them on the bill.
It’s rare I leave bad reviews because I understand people or businesses have off days but this hits home because people who work at a gym understand how important a workout is to people’s mental health and sanity, especially a gym manager who has the authority to help.

Source: Google

★ 1

If you want to get scammed by the cancellation policy and pay twice the monthly rate to cancel, then go ahead and sign up! Thanks to the useless customer service by the Manager Daniel and employee Mo, we constantly get told different information which is convenient to lock you into another month.

We came in at 86 days with the membership, got told we need to come in after the billing cycle starts, we do that and we are told unless we came in on the day the billing cycle starts to cancel you have to pay the very next month. I came to cancel and I walked out having to commit to the next two months of payments. They are ridiculous and useless. Go ahead sign up and get scammed, they also refused to give us contact information for the corporate offices.

Source: Google

★ 5

Great Trainer!!!

Source: Google

★ 5

Couldn’t recommend this gym enough! Daniel is amazing and super cool!

Source: Google

★ 5

Daniel is super awesome and helpful! The gym is an amazing place and I recommend everyone get started with him!

Source: Google

★ 1

Really disappointed with Crunch in Greenacres. Me and two friends got day passes through a promotion they were advertising. When we showed up, they told us they weren’t honoring the passes anymore because of some discount they were running for their membership's which made absolutely no sense. Why promote free day passes if you’re not going to let people in?

We even spoke to another person who I’m guessing was a manager and explained that we were genuinely interested in signing up for memberships, but just wanted to try the gym first. He was completely unhelpful and didn’t care at all. No customer service, no effort to make it right. Honestly, this experience turned us off from joining.

Source: Google

★ 1

Trash customer service gym promotion only eligible for 5 mile radius should’ve mentioned that before I drove out and wasted my time

Source: Google

★ 4

Had the hardest time with the billing issue at this Crunch but the General Manager resolved it. I Would have give them a five star if they took care of it the first time.

Source: Google

★ 5

crystal is the best trainer! she is so cute and knowledgeable! I felt like I have improved a lot!

Source: Google

★ 5

The new layout with extra equipment has been great. Can be packed in the evenings, as expected, but manageable during the mornings and afternoon. I have everything I need for a my workouts.

Source: Google

★ 5

Great Gym. Very clean!

Source: Google

★ 1

Tried canceling my membership and gave me such a hard time trying I had to go in twice until they fixed the problem and still couldn’t manage to cancel unless I paid again for another month that I’m not going to for, what a great way to say you can cancel anytime!!!! After I paid my year and being a member for 3 months wouldn’t recommend this gym at all!!!!

Source: Google

★ 1

Do not recommend this location! I went in person to have them change my home location. The workers tried to convince me this was a good location and to just try it once so I did. I walked around the place and it was very dirty, dusty, dark, and unorganized which I don’t appreciate when I’m paying to be somewhere. So needless to say after all that passive aggressive convincing I still decided to switch. I went back to the front desk and told them I’d still like to switch. The worker who tried convincing me told me that they’d already switched it and it’d be effective immediately. I went to today to the new location and they told me that the other location never even put in an application for me. So they basically lied straight to my face. After reading other reviews I can see that they do that to many people. Highly don’t reccomend this location if you live near try lake worth location it’s a drive for me but so worth it. The customer service there was so much better and it’s clean, spacious, bright, organized, and more modern even though Greenacres has allegedly.. had “renovations”. Don’t recommend I find it really disrespectful to be lied to my face just for a sale. Tour lake worth and you’ll never want to go here lol. Don’t lie to your customers face and maybe it’ll help you make more sales.

Source: Google

★ 5

Great gym!

Source: Google

★ 1

I’ve been to hundreds of gyms and never had such a poor taste in my mouth as I did from crunch fitness greenacres. Employees are very pushy, scammy, and dishonest. They did not honor the corporate 3 day free trial that they signed me up for. Told me I had to join today or go home without working out even though they invited me to workout for free. I would never join after that extremely poor customer service. Weight racks are in complete disarray, sauna has paneling falling off. Lockers had loose screws falling out of lockers. All cable pulley straps and handles are damaged and tattered or missing entirely. Properly rated carabiners are missing and replaces with non-rated “keychain” carabiners. Place is a danger to patrons, over priced, and cleanliness is poor. Would recommend all of the competitors over Crunch Fitness Greenacres.

Source: Google

★ 5

Great gym!! Clean!!

Source: Google

★ 5

Great gym

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★ 5

Leah the front desk representative was very helpful and nice.

Source: Google

★ 5

Best experience I have had, the gym is so nice and the renovation looks great

Source: Google

★ 5

Recent renovation, been coming for 4 yrs. Great gym!

Source: Google

★ 5

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★ 5

Leah was súper helpful

Source: Google

★ 5

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★ 5

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★ 5

best gym

Source: Google

★ 5

this gym is awesome! coach jessica has been a great help and motivating me. Nir is also been amazing and great manager

Source: Google

★ 5

Great gym, awesome group classes.

Source: Google

★ 5

I love this place! Great machines and a huge selection of classes!

Source: Google

★ 5

Leah is súper helpful at the front desk!

Source: Google

★ 5

Leah is the best front desk worker, super nice and helpful!

Source: Google

★ 5

This is a great gym. Nir and jessica have been a vreat help and super kind

Source: Google

★ 1

I have two different gym membership, I decided to give crunch a try but soon found out that it’s not a good gym & always crowded. I’m stuck in a membership that I only used twice because I had to wait three months. After the three months , every-time I go to cancel the membership they always trying to prevent me from canceling. I paid the annual fee & the three months now I’m being told that I have to pay a 4th monthly payment to cancel the membership because I wait 6 days before the next monthly payment coming up. Or I can freeze the account for up to 3 months. I was there 3 weeks ago to cancel the membership they talked me into postponing to cancel the membership but told me nothing about a deadline to do so. Just greedy!
I regret referring 2 of my family to this location. Y’all gone hear about me.

Source: Google

★ 5

The bestt gym Ever.

Source: Google

★ 5

I love this place! Everyone here is friendly. Ethan, my new trainer is amazing. He is very encouraging and highly knowledgeable. In the short month I have been training with him, my strength has increased and so has my confidence. Ethan asked me what my goals were and he tailored a workout plan to meet my needs and long term goals. If you are looking for a new gym, Crunch is it!

Source: Google

★ 5

Awesome gym!!

Source: Google

★ 5

Nathan is a great worker here! love the new equipment

Source: Google

★ 5

I love my trainer Jessica. She is so sweet and patient. Also front desk Jordan and Daniel have been a great help. They are very understanding and have made my journey amazing

Source: Google

★ 2

Tried this location today Sunday and I didn't like it. It's an unattended mess. Can't imagine it during an actual busy night. All the dumbbells are shuffled and many missing a pair. Need to step it up.

Source: Google

★ 5

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★ 5

Great gym Jordan is great. Jess is amazing!

Source: Google

★ 1

Just read all the 1 stars comments. Need to go out of business

Source: Google

★ 5

Crunch has been great. I have the most supportive trainer Jessica. She has helped me make amazing progress.

Source: Google

★ 1

This gym SUCKS, I’ll never go back. They scrap for every dollar and make everything difficult. Save your time and money

Source: Google

★ 1

I do not have a membership with Crunch Fitness, yet they continue to withdraw money from my account without my permission. Every time I call, I’m told I don’t have an active membership with them—yet the charges continue. That’s theft.

To make matters worse, Crunch has a reputation for making it extremely difficult for people to cancel their memberships. They put up roadblocks, give people the runaround, and make the process as frustrating as possible. It’s a manipulative way to hold on to people’s money.

They also have a pattern of overcharging members with little to no explanation or accountability. I’ve seen others charged random fees or higher rates than what they signed up for—and good luck trying to get a straight answer or refund.

As for management, it’s completely unprofessional. I’ve asked multiple times for the manager to call me. Each time, I’m told they will—but they never do. Then they lie and claim the call already happened. It’s unacceptable.

Avoid Crunch Fitness at all costs. They steal from people, overcharge, lie, and make it nearly impossible to resolve anything. This is not a business that values integrity or its customers.

Source: Google

★ 5

Place is great. Sign up With Donnovan

Source: Google

★ 5

Source: Google

★ 4

I have been a member of this club for about 4 years and have really enjoyed my time there. This gym just (May 2025) completed a facelift and general renovation which involved some significant equipment changes. The renovation gave a lot more floor space to weights and less for cardio.

I'd give this gym a rating of 4 for the general population. However, for me the changes don't work so I am in the process of moving on. My favorite piece of equipment was the Octane ellipticals which they removed. The only remaining brand of elliptical is the Precor (EFX 885?) which I hate. You can't adjust the stride, the movement is more of a slide with a bending of the ankle which really aggravates the arthritis in my knees and foot problems. They gave a lot more space to free weights & crowded in the sitting exercise machines. They switched from spray bottles to disposable wipes for user equipment cleaning ~ 1 year ago which really bothers me from an eco perspective as it generates a ton of waste for the landfill. Maintenance standards have really slid. Only 1 remaining soap dispenser in the men's room, staff no longer wipes down equipment when slow, they don't periodically check equipment for failures as many aren't reported, etc. The difference between an excellent business and an OK business is a focus on continuous improvement and attention to detail which is too rare in businesses in general now including this gym.

Source: Google

★ 1

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★ 1

I ask to cancel they refuse I paid my dues and they still won’t cancel fraud and Derrick is super rude and doesn’t care no one at front desk care they only want your money

Source: Google

★ 1

DECEPTIVE BUSINESS TACTICS. DO NOT WALK INTO THESE DOORS. I heard about the classes they have at this location in greenacres. I wanted to check it out. One of the MANAGERS took the opportunity to sign me up for a $1 for the first month promotion but failed sit me down at the round tables and tell me ANY DETAILS about the onboarding fees, 3 month commitment and wait period to cancel. He said give me your banking information, go take the class and we will handle everything after the fact… While doing this he input a wrong email so after signing up with zero disclosures I received NO emails outlining this. I went back the next week to cancel and I just found out the only way for me to cancel is at the end of 3 months and with a charge of over $150… Then I spoke to another manager - he escalated my concern. This location makes money not off of building connections but rather building a pipeline of forgotten, improperly disclosed subscriptions.

Source: Google

★ 5

Thank you jordan for helping me sign up!!

Source: Google

★ 5

Jordan is very welcoming

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★ 4

Would give 5 star. If they could fix machines in a timely manner. Couple machine have been broken for 2 weeks now

Source: Google

★ 1

I’ve enjoyed the workouts and the gym itself it’s a great environment. However, the constant sales pressure is unacceptable. I have been called repeatedly, sometimes multiple times a week, even after clearly declining their offers. Today, a random salesperson called me again, and when I politely asked him to stop, he simply said “no” and hung up. This behavior is extremely disrespectful. I understand commissions are involved, but harassing members after multiple refusals is not professional. I came here to work out, not to be constantly pushed into buying personal training. Because of this, I’m giving one star. The gym is great, but the aggressive sales tactics ruin the experience. I’ve attached a photo of the salesperson who called me so others can avoid dealing with the same bad experience.

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★ 1

There's a YouTube video about this place from a police body cam the woman was upset because she went to cancel her membership and employees would not help her and told her she had to come back the next day and speak to a manager. That is not a gym I would join. Search YouTube for: body cam woman cancel gym or How a 22-Year-Old "Ruins Her Life" Over a Gym Membership

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★ 1

I totally agree with members who complain about bad business practices at Crunch fitness in Greenacres. Misleading ads and deceitful practices. They lock you in unnecessary contracts. How is it that you’re not able to cancel your membership within the free trial period. Then being told you’re locked into a 3 month commitment before you cancel. Absolutely disgusting and frankly deceptive. My high school boys fell prey to their 1 cent down membership. Tried to cancel before the 7 days was up and wasn’t able to. When contacted about it, the person that took the call was very rude, condescending and couldn’t care less. He just told me it was my boys fault for not reading the terms properly and there’s nothing they can do. The 7 day trial wasn’t even up and they already charged the account. Come on Crunch you can do better than that. You obviously have some sketchy business practices if your 1 star rating is quite high. I sure do hope to hear from someone in corporate and not just a front desk work with no professionalism.

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★ 1

DO NOT RECOMMEND!!!! Bad business practices. These folks kept charging me after I went inside the gym and personally signed all cancellation documents 3 separate times. They charged me collectively over $2700 for PT and dues that I cannot use due to a medical issue. And, when I explained that I had a medical issue the second time I went inside, I was ridiculed by a Coach telling me that listening to my Drs is not the end all be all and that being in the gym working out is what I needed, not to be sedentary and unmoving (which he assumed I am). I was assured each of the 3 times that I would no longer be charged and that I was all set. And then I kept getting charged. They also made me pay a fee EACH time I went inside to cancel. And, they refuse to even consider any sort of refund for their own error, instead insisting I need to pay the fee for cancellation and then that it will take 30 days so 1 more month will still come out!!! Absolutely disgusting behavior. It’s plain theft and there’s no way around it.

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★ 5

Great gym

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★ 3

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★ 5

Shout to Jordon, very knowledgeable

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★ 1

Would no recommend this gym they bill you for random things then try to make up excuses to why they are billing you the gym itself is not that bad

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★ 4

I came to this gym not really knowing if I wanted to join, I was greeted by Anthony who gave me a tour and was very knowledgeable. He handled everything 👏 which made my visit pleasant.

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★ 1

Worst gym ever, their incline press SUCKS, you CANNOT find dumbbells because the HIIT people are using it in their stupid thing, the gym is DIRTY, the stuff rude is a bunch of highschool girls just trynna look pretty, and its ALWAYS packed

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★ 1

My name is Freddy Gutierrez and I joined the Greenacress site a year ago.

When I checked my bank account this morning, I saw that the gym had charged me $18.29, which meant my monthly payment had increased by $6.00. I went to the gym to ask about it, and they told me that I should have been notified that I had been moved to the annual plan. They also told me that although they couldn't reimburse me for the additional cost, they could allow me to go back to the original plan if I so wanted.

The fact that they switched me to a different plan without telling me makes me very angry. It is quite disheartening to do that to your members.

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★ 5

I lived in New York City, . I came down here a couple weeks ago. The crunch gym, Forest Hills is a beautiful gym. Wanted pretty women to join this gym!

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★ 1

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★ 3

El salon de clases siempre tiene sucio el espejos y el piso .
The classroom always has dirty mirrors and floor.
El agua tiene mal sabor no le cambian el filtro al la maquina .
The water tastes bad, they do not change the filter to the machine.

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★ 5

greatt place to work out !!!!

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★ 5

Awesome Gym, clean environment

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★ 5

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★ 5

Great gym!

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★ 5

Great gym, clean environment.

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★ 1

Es una falta de respeto que te manden un pase "gratis" y al tú llegar al gimnasio lo que te dicen es, los tipos de planes que tienen. Pero que el Manager dice que no puedes utilizar las instalaciones si no se compra un plan.

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★ 5

Fue fácil para escribirse Gabriela fue muy amable con la registration dado lindo

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★ 5

Lugar agradable y facil para inscribirse

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★ 5

Muy buena atención excelente espacio máquinas por montones 5 estrellas para el gym

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★ 5

Great staff, friendly and clean- never had a problem here :)

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★ 5

Great gym! Great staff!!!

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★ 4

Amazing customer service here would recommend heavily

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★ 5

Great Gym!

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★ 5

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★ 5

Great club! Amazing staff!!

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★ 5

Great experience, best gym ever

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★ 5

love this gym!!! staff is so friendly! highly recommend!!!

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★ 5

Amazing gym, friendly staff and great equipment. Anthony is the goat, highly recommend

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★ 5

Staff is awesome! Gym is always clean and everyone is so friendly

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★ 5

Best gym around. Gabriela is awesome

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★ 5

Great gym! Having a 250k renovation im excited to see!

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★ 5

I love the classes here! They work
Conveniently with my schedule!

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★ 5

Love the classes!

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★ 1

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★ 1

Not worth the price

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★ 1

Better of going to planet fitness

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★ 1

Trash gym, trash equipment, dumb staff, just save ur self time and go somewhere else.

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★ 1

i signed up for this crunch pre-opening. everytime i've tried to go it's always been super packed and not very accessible. i ended up going out of the country and studying abroad and it slipped my mind to cancel my membership so i went online and saw you could fill out a form to cancel. i received a call a few days later from a woman named marissa saying i can't cancel over the phone or online i have to be there in person and that i could send in a friend or family member with my information to cancel for me. i sent in a friend and she was told that it's illegal for anyone to cancel my membership other than myself. confused? i ended up paying for an additional 6 months of this membership when i wasn't even able to use it. i recently went to the new location on hypoluxo to see if it was any better and i will say its much bigger and brighter and has many more machines that do the same function so there isn't as much waiting around for open equipment. however when i checked in the gentleman at the front desk decided to say "wow it's been a full year since you've checked in"... awkward. i didn't take it personally but still it felt like something you shouldn't say. i decided i still wanted to cancel and the gentleman at the front desk said i had to go to my home gym to cancel which is a 40 min drive from where i currently live. i finally made my way to that gym today to cancel and the manager, Nir i believe is his name, tried to persuade me to stay for 6 months and just freeze it instead of cancel it. im confused as to why this wasn't offered when i was out of the country? he also said that i can cancel at any gym it doesn't need to be my home gym and blamed the staff at hypoluxo stating "they are new they make mistakes". it's very obvious they just want the money and thank god they won't get any more from me.

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★ 1

I have a Crunch membership and am familiar with the pricing and benefits of each tier. My husband recently visited a specific location as a guest under his friend’s membership, which explicitly allows guest privileges. Unfortunately, instead of being able to enjoy a simple workout, he was repeatedly pressured by both the front desk staff and the manager to sign up for a membership—despite clearly stating multiple times that he was not interested.

The persistence reached a point where he felt uncomfortable and had to leave. This was an extremely disappointing experience, as he was simply trying to work out with his friend, not endure a high-pressure sales pitch. If this is how guest privileges are handled, I will be reconsidering whether this gym is the right fit for me.

Source: Google

★ 2

I’ve been a member since opening day of the green acres location. In the past 6 months the conditions of the gym have continued to deteriorate. Arriving at the gym when it opens you shouldn’t have to search for dumbbells that are scattered all over the gym. Garbage pails over flowing. Water bottles left over from the night before. No issues with the trainers. Oriana is amazing with her interaction and encouragement with her clients. If it wasn’t for my 5:00am crew I would look elsewhere

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★ 1

I had an extremely disappointing experience with the front desk staff at Crunch Fitness Greenacres (Anthony and Princess Leah specifically) From the moment I walked in, they were rude, dismissive, and completely unprofessional. Instead of greeting me or offering assistance, they acted as if I was inconveniencing them by simply asking a question about my membership.

Their attitude was not only unwelcoming but also disrespectful. When I asked for clarification about a billing issue, they responded with an irritated tone and made no effort to help resolve the problem. It felt as though they had no interest in providing good customer service.

A gym should be a place where members feel comfortable and valued, but the front desk experience here makes it hard to want to return. I hope management takes action to improve customer service because no one should have to deal with such unprofessional behavior.

I would not recommend this gym based on my experience with the staff. Until they improve their customer service, I’ll be taking my business elsewhere.

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★ 1

It’s ridiculous, The length they will go to for you not to cancel or change your membership

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★ 1

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★ 5

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★ 4

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★ 1

DONT DO IT. You’ve been WARNED!!!
I likely love to give the benefit of the doubt but my mistake. The reviews are reviews for a reason. It’s basically everything I’ve read in the reviews about:

Crowded gym
Dirty equipment
Money trap for the trainers program
Unauthorized debits to your account
Poor customer service etc

Anyways sign up at your own cost.

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★ 5

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★ 1

Estoy profundamente decepcionada con la experiencia que he tenido recientemente en el gimnasio. Pago la membresía más cara que ofrecen, la cual incluye la posibilidad de llevar invitados. Sin embargo, cada vez que he traído a alguien, me encuentro con nuevos requisitos para mis invitados, requisitos que nunca se mencionaron cuando me vendieron esta membresía. Esto genera una gran frustración, ya que parece haber un nivel innecesario de burocracia en un servicio que debería ser sencillo y accesible.
La última experiencia fue particularmente desagradable. Después de un largo día de trabajo, haciendo el esfuerzo de sacar tiempo para entrenar, me informaron que mi invitada no podía comenzar sin primero recibir una orientación obligatoria del gimnasio. Esto a pesar de que ya les habíamos expresado que estábamos apuradas y que mi invitada no necesitaba dicho recorrido. Insistieron en que era obligatorio, lo cual nunca había sucedido con otros invitados que he traído en el pasado.
Siento que estas políticas se están implementando de manera inconsistente y en detrimento de los clientes. Es injusto y poco ético imponer estos procedimientos sin previo aviso, y mucho menos en contra de la voluntad del cliente.
Espero que el gimnasio revise estas prácticas y comunique claramente todas las políticas al momento de vender las membresías para evitar experiencias negativas como esta.

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★ 1

Terrible staff, promotions are a ripoff, over priced over crowded. Dirty

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★ 1

TERRIBLE! I pay for the peak plus membership in NJ which means i can use any gym. The gym manager say they couldn't find my info on the computer even though i showed proof on my phone thru the crunch app that im active and he couldn't let me in. The manager tried to sell me a $10 plan but i already almost paying $30 per month, yet i wasn't allowed to do what i pay to do. Im officially cancelling my crunch membership permanently. Thank you crunch

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★ 1

I DON'T WHY THEY HAVE TO CLOSE THE RESTROOM FOR A WHOLE 1 HOUR. WHEN THEY BARELY CLEAN IT. COME ON PEOPLE IS A GYM WHERE PEOPLE WILL CHANGE SHOWER ECT...

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★ 1

Cuando haces la membresía ellos explican una cosa y cuando te hacen los cargos es algo diferente. Luego vas a pedir una explicación y te quieren tratar mal diciéndote que si quieres te mandan el contrato para que chequees qué es lo que firmaste y eso es. Tengan cuidado y no sean engañados también

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★ 1

Be very careful with signing a contract with them. I called to cancel my deceased husband’s gym membership 1st they told me I would have to come in to the location to cancel. While mourning my husbands death I declined and asked for another route. The 2nd option was to email his death certificate. The death certificate hold personal information that I am not comfortable with providing. She then told me if I cancel the card on file it will go into collections for my deceased husband. It’s very unfortunate that they were not sympathetic nor helpful. I would not dare lie about him passing away and I’m not certain why cancelling a gym membership would be so hard. The response and the tone of the manager is not aligned with the commitment of building a healthier community, seems like they are in it for the money. Building a healthier community will be understating to what I am going through and willing to assist with little to minimal issues. I will be filing a BBB complaint.

Update I was charged $350 for the year of 2024. Crunch fitness began to charge my account under a different Was not noticeable to me or my bank Back and thoroughly reviewed my statements. My bank was able to block Them from charging, but if they change the name Again, I will have to pay attention and report to each time. I filed a BBB complaint And will be leaving review on every platform

Source: Google

★ 3

I've been to alot of different crunches around the country throughout the years and this one is atleast top 2 for:
•Lack of cleanliness
•Crazy crowded
•Rudeness.
Most of that is on the people who go to the gym here.
ALOT of people don't wipe down the seats on the equipment at all and 9/10 leave the weight on the bar and get up and leave. The gym culture is quite rude and if you can find a different crunch to go to, I would... plus I think they have the heater on at all times. It's hot in there.

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★ 5

Working with my trainer Ethan has been awesome! I’m definitely getting stronger and lifting heavier than I ever thought I could. He really know how to push me while keeping things fun and challenging. Highly recommend Ethan to anyone in any stage of their fitness journey at Crunch Greenacres.

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★ 1

Misinform to get a membership

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★ 5

Got signed back up by RJ after leaving crunch for a bit switching to YouFit. I originally left crunch due to constantly getting pestered for promotions, training sessions, and constant interruptions during my workouts. RJ sympathized with me and told me real advice on what I need to do to achieve my goals.

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★ 1

Came into try the place out with a advertised free pass, came in and was told that I could not use it since it was a holiday, and an unwritten policy, not stated anywhere at all on the website or in the club, that I could not come work out.She was able to make space for me if I would buy a membership right then it there, a very predatory approach for membership sales. Very disappointed, terrible customer service very sleazy way to get memberships. Taylor was the manager in charge.

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★ 4

Good work out equipment. Sauna doesn’t work well. Hardly gets hot. Busy hours are between 5-8 PM. Not many machines available during this time. If you can’t find parking try the back of the gym. Overall decent gym for the price.

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★ 5

Ethan is an amazing trainer! He meets you where you are without judgement. He listens to what you want to achieve and helps you put a plan in place to get you there. If you have old injuries like I do, he is the trainer for you. He is extremely knowledgeable in that area. He will keep you laughing , he will not give up on you !

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★ 1

Staff is extremely undertrained and under informed. None of the supervisors know what they’re doing and they are INCREDIBLY RUDE this gym is awful and a money trap DO NOT SIGN UP HERE THEY ARE AWFUL TO DEAL WITH. It’s one just a one time thing they are consistently horrible. And the gym is always dirty. I got a staff infection from the machines

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★ 1

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★ 1

Crunch is a predatory business like most gyms.

They appear to demand a credit card and checking account for membership, they won't accept any payment unless you give them full access to your life savings and credit line.

They allow you to sign up online, but they don't let you cancel online, demanding you come in with a hand written letter, then they lose the letter and continue charging you for months.

If you join, only offer them cash, they can't be trusted with your information. When you cancel, hire a lawyer to write the letter and send it via certified mail. You'll have to cancel your credit cards and change banks so they no longer can access your savings account, unless you want to check you bank account for unauthorized charges the next two decades.

Many of the machines are imprecise toys. The more expensive machines aren't properly calibrated or have cheap handles that present a danger.

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★ 1

I had a terrible experience at this location. The staff was incredibly rude and snotty, acting as if answering questions or assisting members was a huge inconvenience. Customer service clearly isn’t a priority here. I expected a welcoming environment, but instead, I left feeling disrespected. There are plenty of other gyms with friendlier staff—I won’t be coming back.
I don’t recommend this gym at all.

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★ 1

These people are scammers on my first day I didn’t sign up for a personal trainer and out of nowhere I get a phone call from a trainer I didn’t even get the option to reject charging me 400 so I stopped going and yet I’m still getting charged for nothing these place just robs you

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★ 5

After 4 years of weight training on my own I finally decided to get the help of a trainer to push me that extra mile. I cannot recommend Ilyssa enough, as someone who isn’t a beginner I’m very picky and it’s hard to find someone who knows what they’re talking about & loved what they do. Ilyssa has catered my workout plan to my goals perfectly and is very consistent & professional.

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★ 1

The supposed promotion is a SCAM, they made you sign the membership for $0.01 one month for free I didn’t workout in 10 days just one day and I came to this gym and they told me already I have to pay the first month because it is overdue, I asked to cancel, they told me I have a contract for 3 months but when you sign tells you is not permanence time, I asked for my contract and in the paper shows is not any monthly fee for the first month. When you sign online not where shows you are going to be charge in one week, I don’t see any part saying I have to stay for 3 months I am calling my bank to report it as scam.

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★ 5

My trainer, Ilyssa is phenomenal. If you someone to motivate and you and keep you consistent, she’s your girl. Crunch very clean and the employees are very helpful 10/10 recommend.

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★ 1

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★ 5

I have been using Crunch Gym for over a year and been working with my trainer, Ilyssa, for a majority of that time. Ilyssa is a fabulous trainer who pays attention to my needs and tailors a fitness plan based on my goals! If you're looking for a positive coach who will push you and support you, she's your best bet! 💪🏻

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★ 5

My trainer Ilyssa is amazing!! She has helped me gain confidence in working out, getting into a healthier sustainable lifestyle!

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★ 5

I cannot recommend Ilyssa enough! As someone who is pregnant, I was initially nervous about continuing my fitness journey, but she has put all my concerns to rest. She took the time to understand my needs, and limitations, creating a personalized plan for me. I get an effective workout and I have increased energy. She is always a text away if you have any questions about working out at home, meals, foods, etc. as a mom of 4 I don’t make time for myself and I’m so glad I’ve changed that. I have been working with her almost 9 months and it’s honestly the best time and money I’ve spent on myself. If you’re looking for a trainer who truly cares and understands how to support you, look no further. I am so grateful for Ilyssa and can’t wait to continue training with her postpartum!

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★ 1

I’ve had friends have problems with this gym before I don’t even know why I signed up in the first place. I was trying to help my sister out. they let me sign up under the deal with the impression that the new gym close to me would be open (they said it would be within the month. I told them their location is not close enough to me. they understood and said that would not be an issue at all). I signed up over the phone, NEVER did they say it was a contract and I would be stuck for 90 days… NEVER. I also never signed anything because this was ALL done over the phone. so how I’m stuck in a contract I never signed is beyond me. the first month goes by and the new gym isn’t open and they are now saying another month until it’s open, and I’m being charged for a gym I never got to use. fine. but for you to then tell me I’m not allowed to leave until January, you got me messed up. disputed and reported charge because I’m not in a contract if I never signed anything. this is honestly so ridiculous.

ALSO… I love how they only respond to the five star reviews. They know they’re messed up and just don’t want to acknowledge that they are WRONG and MISLEADING.

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★ 1

I was working out at the gym looking at some of the protein shakes. Had already been there for an hour when I go back to finish my work out guy comes up says he didn’t see Me check in I let him know I checked in earlier. He tells me I think you’re lying. I didn’t see you check in. You need to check in again I let him know I checked in earlier. He then tells me I’m the general manager here you need to check in again out of respect because I told you too. I think his name is Nye or Rye.
He has very poor customer service. And he’s very disrespectful calling people liars.

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★ 5

Personal training team here is great and very helpful

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★ 1

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★ 1

If I could give it zero stars I wouldn't.
They are thieves. They charged me a fee that was supposed to be to start the year. I explained to the manager that I wanted to cancel the membership because I had not been to the gym for a long time and I would not return. It seemed unfair to me that they would charge me that fee if I was not going to use the facilities anymore and I did not want to renew the membership. They never sent me an email or anything announcing that the fee would be charged again. Be careful before signing the contract with them.

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★ 4

Only complaint is crazy music. Finally someone got rid of those horrible spray and finally jumped into the 21st century with the little clothes more compact and less expensive.

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★ 1

es un fraude y los empleados son demasiado groseros. me inscribí al gym para liberarme del estrés del trabajo y estos me metieren tremendo problema. llevo mas de un mes tratando de cancelar dos membresía que me hicieron estoy pagando 73 dolares mensuales solo me dicen mentiras no me dan solución ese muchacho devian guzman fuel el que me hizo la doble membresía y es el mas grosero que falta de respeto solo quiero que me cancelen una membresía y ni eso son capaces de hacer.

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★ 1

If I could leave a negative 5 star review I would, this place is a horrible scam that everyone should stay away from. They will REFUSE to cancel your membership even if you’re no longer within the vicinity of their gym. I’ve called and emailed them and all I get is a robot-like copy and paste response telling me to refer to the terms and conditions of my contract (which was never given to me). Get ready to close your bank account and open a new one when you realize these scammers will keep on robbing you and charging hidden $100 fees out of nowhere. Also the gym is insanely overpacked, good look even finding parking there.

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★ 1

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★ 1

The worst thing about gyms, super disappointed. You can't cancel memberships, I didn't like the gym at all, the environment, the cleanliness, nothing at all. I only went for 2 days, and it turns out you're forced to pay the membership for three months. It's a real scam. I would never recommend it to anyone

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★ 1

Pésimo

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★ 5

My trainer, Joshua. H has gone above and beyond in ways I never expected, and I can’t express how grateful I am. When there was a mix-up with my payment, I was so frustrated that I seriously considered canceling my membership and quitting the gym altogether. To make matters worse, the manager never even reached out to apologize. But Josh stepped in and took control of the situation with the kind of leadership that far exceeded his role. He continued to train me for free while the issue was being resolved, showing not only his dedication to his clients but also exceptional managerial skills — something the actual management failed to do.
Josh’s professionalism and genuine care for his clients kept me motivated and committed, even when I was ready to give up. Thanks to him, I now look and feel the best I ever have. His training has transformed my body, my confidence, and my overall health. His ability to take charge, problem-solve, and make his clients feel supported is truly impressive. He’s the reason I stayed at Crunch, and I can’t thank him enough for being the driving force that keeps me going. If you’re looking for a trainer who goes the extra mile, Josh is the one!

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★ 5

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★ 2

They are over charging for training rates.
I regret buying a bundle of 12 sessions.
It's not worth it.

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★ 5

Great and very open spaced gym with sauna and clean locker rooms . I come everyday and never had an issue

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★ 5

I have great experience working with Valentina. She is a great personal trainer. She teaches you the correct way to exercise and motivates you.

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★ 1

Un robo!
una vez te inscribes es imposible salirte. Te ponen todos los problemas de mundo para cancelar el plan

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★ 5

I had a great experience working with Mario as my personal trainer. He took the time to show me around the gym and made me feel comfortable with all the equipment. His knowledge and enthusiasm really stood out, and he tailored the workouts to fit my goals and needs. While I ultimately decided to pursue a different training route due to personal circumstances, I highly recommend Mario to anyone looking for a dedicated and skilled trainer. He’s professional, approachable, and genuinely cares about his clients’ progress!

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★ 5

Sean has been an amazing trainer! He’s kept me motivated, helped me stay on track with my diet, and I’m already seeing great results. His guidance and positive attitude make every workout fun and challenging. Highly recommend!

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★ 5

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★ 5

This review is for my trainer Larissa! Meet her a few back and she has been nothing but amazing! Always there for you and answers any question you have regarding nutrition and meal plans. Always great vibes with her while training ❤️❤️ couldn’t ask for a better trainer!!

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★ 5

Love this gym. I travel from Boca to get to this gym and my training from Kaetlyn is phenomenal. She's on point, on time and great personality. Love it here and wouldn't go anywhere else

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★ 5

If you ever need a professional trainer, I highly recommend Larissa. She excels at helping individuals achieve their fitness goals. Additionally, Larissa has a friendly and approachable personality, making her easy to connect with. When I lost my previous trainer, I was unsure about working with someone new. However, I am grateful that I kept an open mind and decided to give Larissa a chance.

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★ 4

This gym has changed a lot since I first joined. The equipment is cleaner, and the staff’s morale is noticeably better. I recently started training with Larissa De La Osa, and in just the first month, I saw major improvements thanks to her expertise and guidance. If the rest of the team is as great as Larissa, it’s definitely worth it. She’s the reason I now feel at home here, even though the gym can be a bit intimidating for newcomers.

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★ 5

The best gym with the best trainer!! Sean M. is an amazing trainer and has helped me in so many ways with my diet and fitness. Definitely the best trainer at Crunch Greenacres!!

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★ 5

Larissa has been an exceptional personal trainer, always on top of things and prepared for each session. She is incredibly knowledgeable and never hesitates to answer any questions or provide helpful guidance. Her approachability and willingness to help make every workout both productive and enjoyable. What sets Larissa apart is her genuine kindness and positive attitude, which creates a motivating and welcoming environment. Her professionalism, dedication, and support have been key to my progress, and I highly recommend her to anyone seeking a top-notch trainer.

Source: Google

★ 5

The 5 stars is not for the gym rather the personal training experience. (the gym would be 3/5)
ATMOSPHERE:
The crunch in Greenacres is like my mistress I definitely only go to use certain equipment like the heavy bag area and the ballroom. It gets packed during the day to the point where u just workout what is available... which isn't great. I feel CRUNCH members would benefit more if it was open 24 hours.
PRICES:
A bit backwards. Though u have a option to participate in the classes as the cheapest membership deal, they still take up a lot of space in the gym. In my opinion if I choose to invest in a gym, especially if its for personal training there should be a higher priority for those to have access to the equipment. It wouldn't be the trainer or the members fault, its the the way its ran morally. Seems that they prioritize sales more than the members.
PERSONAL TRAINING:
I currently train with Mrs. Kaetlyn Baca (10/10) . Id say that the experience with training is the only reason I will stick with Crunch. The trainer is worth the price but the gym is not, it can be overly crowded and CRUNCH doesn't prioritize the trainer and clients workout. Shoutout Coach Baca, Id recommend her at the Greenacres Crunch Gym.
OVERALL:
Id say Crunch Greenacres would be a short term investment or commitment until some changes are made.

Source: Google

★ 5

Been with this gym for 3 months now with my coach Kaetlyn, and even with my complicated schedule and limited sessions, our program took my fitness into a level I haven't seen in a couple of decades. It almost feels like I was back in the 2000s, fitness wise. Shoutout to coach Valentina as well. JD

Source: Google

★ 5

Sean is an absolute MIRACLE for keeping me in track with my fitness journey. Very attentive very motivating and goes above and beyond making sure all my health and fitness goals are met. I HIGHLY recommend Sean and can’t wait to see how much progress I make in my fitness journey with his aid. Couldn’t have asked for a better trainer!

Source: Google

★ 5

Shout out the Trainer Sean. Easy to work with. Just started a few weeks ago and I am noticing improvements. Cannot wait to see the results. 💪🏼😤

Source: Google