★ 5

Source: Google

★ 5

The staff at this gym is absolutely top notch! They make everyone feel welcome and really know their stuff. If you’re looking for a great personal trainer, Brian is your guy, super friendly, knowledgeable, and easy to work with. I’ve also noticed they’ve been upgrading their equipment a lot recently, which makes the experience even better. Highly recommend this gym to anyone looking for a great place to work out in the naples area.

Source: Google

★ 1

Regarding Crunch Gym, Pine ridge location:

I am submitting this review to formally address several serious issues I have experienced at your facility. These concerns relate to poor customer service, unsafe equipment conditions, and management conduct that raises both ethical and legal red flags.

1. Customer Service and Membership Misrepresentation
After being a peak member for over a year, I was recently denied guest access despite my membership explicitly including guest privileges. I was told new rules now prohibit this and that I “signed up under false pretenses.” Management even admitted that prior staff may have misrepresented the membership terms—yet placed an “incident” in my record when I disputed this violation. This behavior is entirely unacceptable and reflects serious operational disorganization if not possible misrepresentation of contracts.

2. Equipment Condition and Maintenance
There is a continued lack of equipment upkeep and replacement. The Ab Coaster has been out of service for months, and smaller barbell plates frequently go missing without being replaced. Additionally, several cardio machines remain broken or malfunctioning—for example, a recently observed step machine where resistance increases automatically without user input, posing a clear safety hazard and potential liability to the gym.

3. Management Misconduct

Given the pattern of mismanagement, contract inconsistencies, and unaddressed safety and legal concerns, I request that this situation be formally reviewed by senior management or corporate compliance.

Source: Google

★ 5

I have been going to this gym 3 years now. I love this place. The staff and gym members are very nice and pleasant to be around. They just added new equipment a few months ago and it’s so much better to workout here. It’s a very chilling atmosphere. Their staff Daria is wonderful, she goes out of her ways to help gym members. She manages the gym instagram account and doing an awesome job at showing gym members activities daily. Their trainer Becca and her supervisor Ryan are above and beyond great at their job. Everyone should sign up with them for a one-on-one sessions. They will get you in shape and fast. I’m one of their clients. Great job TEAM!!!

Source: Google

★ 1

Source: Google

★ 5

I’ve had a great experience at this gym so far. The trainers really know what they’re doing and are always there to help. I’ve trained with Brian, the guy’s awesome. Super knowledgeable, always checking in, and keeps the energy up every time we’re there. He’s really friendly and makes everyone feel welcome. The guy at the front desk (not sure of his name yet) is always cool too, always greets us with a smile and a good morning.
Overall, just a great atmosphere and a solid team. Definitely recommend this place!

Source: Google

★ 5

Great environment! The staff is super friendly, and the gym is always clean and organized.
Brian is an amazing trainer, always willing to help, very knowledgeable, and truly cares about your progress. Highly recommend! 💪🏼👏🏼

Source: Google

★ 5

⭐️⭐️⭐️⭐️⭐️ 5/5 My Happy Place!

Crunch Gym is absolutely amazing, always clean, organized, and full of great energy. The staff truly make this place special.

A special shoutout to Mr. Bryan Pullin who goes above and beyond every single day. I’ve seen him personally helping members perfect their technique to maximize gains and prevent injuries, cleaning the gym himself including vacuuming and wiping down machines, and making sure weights are always where they belong. His dedication creates a fun, safe, and motivating environment for everyone.

The entire team is outstanding: Yisel, Maria Alejandra, Dylan, Joe, Tatum, Henry, and Rebecca. They’re all friendly, polite, helpful, cheerful, and genuinely care about helping others. You can feel the positive energy the moment you walk in.

This gym has become my happy place. Thank you to everyone at Crunch for making it such an uplifting, clean, and welcoming environment.

Giovanni 💪🏻

Source: Google

★ 5

This is my favorite gym. There are a variety of classes so I never get bored. There is enough space within the gym that you can set up your own mini workout area. I appreciate the number of cardio and weight options, from kettlebells and squat racks, to rowers and treadmills. The trainers are very friendly, especially Becca, Bryan, Tatum. They are willing to answer any question you have. You can tell they are actively making improvements and it shows. Bravo team.

Source: Google

★ 5

Amazing Gym Experience!
I absolutely love Crunch Fitness in Naples, Fla!! Ive been going to gyms for over 4 decades, and I can honestly say this is one of the best gym atmospheres I have experienced! From the minute we walk through the door, everyone is friendly, knowledgeable, and always willing to help. Ryan, Michael, and Jessie at the front desk make us feel welcome and always greet us with a smile! Brian, Becca, and all the personal trainers are ready to assist with questions about how to use any machine, or answer questions about our workout! The equipment is modern, clean, and well-maintained — there’s never a long wait, even during busy hours. The atmosphere is super motivating, the music is great, and the classes are fun and challenging. I actually love working out here, and I am picky when it comes to gyms! I Highly recommend Crunch Fitness in Naples to anyone looking to reach their fitness goals!

Source: Google

★ 5

I’ve been a member for about 3 years and I love crunch! The group classes are great and a lot of fun! The coaches give you variations on every exercise so you don’t have to feel intimidated and they help you work your way up to a higher level. There is plenty of equipment if you like to do your own thing. Everybody that works there is so nice and helpful. They also work really hard to keep the gym and equipment clean.

Source: Google

★ 5

Las clases de zumba y cardio me han gustado mucho. En este gym hay unos horarios muy flexibles y se acomodan a tu horario. En especial la instructora Jesenia de las clases de zumba hace las clases muy divertidas, activas, y variadas. Me gusta mucho asistir a las clases con ella ya que me motiva a ir. Les recomiendo tomar las clases de zumba y cardio con Jesenia.

Source: Google

★ 5

Source: Google

★ 5

albert and ryan great customer service!

Source: Google

★ 5

I’m really satisfied with the place and the management. I had a few problems with my membership but Ryan fixed it, he is a great manager.

Source: Google

★ 5

I absolutely love Crunch Fitness! The staff here are always upbeat, friendly, and genuinely care about helping you reach your goals. You can tell they enjoy what they do, they make the gym feel welcoming and motivating every single visit, there’s always a great vibe whether you’re lifting, doing cardio or joining one of their classes.
Highly recommend this gym to anyone looking for a fun, supportive place to work out! 💪

Source: Google

★ 5

My boyfriend and I have had a great experience at this Crunch location. Ryan is always friendly and helpful at the front desk, consistently making check-ins smooth and welcoming. He creates a positive environment and engages with members in a way that really stands out.
Shoutout to Tatum for taking the time to show us how to properly use the equipment—her guidance made us feel much more confident starting out with new workouts. We also really appreciate Brian for offering useful workout pointers and advice.
The facility is clean, the equipment is well-maintained, and the location is very convenient. The entire staff has been professional, approachable, and supportive. Highly recommend!

Source: Google

★ 5

I joined Crunch September 17,2025 This is my third week. I hired Bryan to train me three days a week for the next three months and I also do the cardio classes the other two days a week. I took a 25 year layoff From working out/exercising. Prior to that I was in tiptop shape being in competitive sports since a young man. Training with Bryan has made all the difference in the world for me I am extremely competitive with myself I have high expectations The more time I spend with Bryan, we are connecting more. I can see the difference in my performance in just three weeks. Brian brings a lot to the table number one he is fit , he’s extremely knowledgeable, in the exercises and the mechanics of each exercise.He Takes the time to explain and takes me through the motions and he knows how to push me enough to keep me driving forward. Bryan has done a fantastic job at Crunch as the Manager, the gym is organized implementing order in the work out spaces. For me, this is huge an unorganized, dirty gym or weights being left un racked are a major turn off and pet pee for me. I must say the entire staff I’ve been delightful I have no complaints everyone is friendly ,polite and helpful. I train in the mornings and the atmosphere is great I’m 61 years old and the feel and vibe in the gym is very welcoming. If you are considering joining a gym, let me recommend Crunch. Jorge

Source: Google

★ 5

Great service! Everyone was very kind, especially Daria, who helped me with my membership and answered all my questions. Excellent experience!

Source: Google

★ 5

Amazing atmosphere
Bryan has the place super organized and is always pumping everyone up overall amazing energy

Source: Google

★ 5

Crunch is a great gym! Everyone is so friendly, and the atmosphere is always positive. The staff and trainers are awesome- especially Rebecca, who has been my trainer for a year now. She's very personable, knowledgeable, and truly dedicated to helping her clients reach their goals. I always leave my sessions feeling motivated and stronger. Her Monday class is a great way to start the week. Bryan's classes on Tuesdays and Thursdays are amazing- challenging, upbeat, and incredibly motivating. He pushes you, keeps the energy high, and is a incredible instructor/trainer. Love this gym and the people who make it great!

Source: Google

★ 5

The 180 this gym has taken in the last year is amazing. It’s been renovated, there is great energy, and I love all the members there. It is extremely clean now, and its place that I call home.

Source: Google

★ 5

My husband and I have been coming to crunch fitness for about seven weeks now and find it to be clean, fun, and professional. The staff is friendly and informative, and the trainers are exceptional. Our Trainer, Bryan, is very knowledgeable, encouraging and friendly,; he keeps our workouts interesting and different each time, and understands what we are looking for and how to get us there. The classes are fun and interactive. I highly recommend giving this place a try, it’s definitely worth it!!

Source: Google

★ 5

Very nice place, with good energy from the moment you walk in... good machines and they have the best trainer "Bryan Pullin"☺️💪🏻 highly recommended!

Source: Google

★ 5

This place has come a long way! The staff and trainers are great. Brian, especially is a top notch trainer as he really changed the game for me. I strongly recommend him for personal training and give this place a chance as they’ve made ALOT of changes. Great job team!

Source: Google

★ 5

I've been a member since 2023 and now I'm a guest, and whenever I'm in Naples I choose Crunch! The gym is beautiful as it's been completely renovated with new equipment and is remarkably clean. The staff is very attentive and friendly. I do weight training and also take the Bodyweb w TRX class with Bryan, which is excellent and he's a 10 as a trainer! I've always felt very comfortable, and it's the closest thing to the gyms in Argentina💪🏻 since they now play music🙌🏻

Source: Google

★ 5

I can’t say enough good things about this gym! The energy is always upbeat and welcoming. The equipment is top-notch, the facility is spotless, and the whole place has a motivating vibe that makes you actually want to work out.

Brian P. is awesome — super friendly, knowledgeable, and always brings great energy whether he’s training or managing. He’s built an incredible team that truly cares about the members. You can tell he takes pride in keeping the atmosphere fun, supportive, and focused on helping everyone reach their goals.

If you’re looking for a gym that’s clean, well-equipped, and full of great people, Crunch Fitness is the place to be!

Source: Google

★ 5

Daria was very professional in assisting me to figure out my app on my phone. She went above and beyond to help me much appreciated
thank you

Source: Google

★ 5

5 stars for Daria, super helpful with some questions I had. She was very friendly and immediately looked for the answers to my questions.

Source: Google

★ 5

We just moved to the area and transferring from our previous crunch is a bit confusing, but Daria in the front is SO HELPFUL. So friendly and efficient, solved our problem very quickly!

Source: Google

★ 5

Joining Crunch has truly been life-changing for me. The staff are kind, caring, and genuinely invested in helping you get stronger — they’re nothing but encouraging every step of the way.

As I’ve gotten older and started feeling those everyday aches and pains, I finally decided it was time to fight back. I’m so glad I did. I began training with Dylan Heil, and making that commitment has kept me consistent and motivated. Dylan really knows how to target and strengthen the muscles that keep me moving safely and effectively.

After seven months of training, I feel so much better — I’m eating healthier, I’ve lost weight, my clothes fit better, and my confidence has soared. I stand taller, move better, and feel stronger than ever.

If you’re looking for a gym, look no further than Crunch! Whether you’re a seasoned fitness enthusiast or just starting out, the goal is the same: get stronger — and this is the perfect place to do it.

Source: Google

★ 4

I've been a member since 2010
I like the group classes. Shirley is the best Zumba instructor ever! Bryan teaches an awesome combination strength, flexibility and coordination class. Staff is friendly.

Source: Google

★ 5

I've been a member for about a year and a half now, and over the last couple of months, the gym has been thoroughly updated with new equipment and a noticeable cleanup. The staff is helpful, friendly, and my personal trainer (Dylan) has been particularly helpful. I also take several classes, all of which are professionally run (thanks Brian, Tatum, Becca, and Jesenia) and have positively impacted my overall health and fitness. There are people there of all age groups, and I've always felt extremely comfortable there as an "older" man. Thanks, Crunch Team!

Source: Google

★ 5

I’ve been training with Joseph (Joe) for a little while now and I couldn’t have been matched with a better trainer. Joe is very attentive, he is always prioritizing my goals and making sure i’m on track to get there. From the first session he was pushing me to strive. He is very professional and is super knowledgeable when it comes to his profession. Joe is constantly educating me on different stretches/workouts and different movement that can help perfect my form. I would definitely recommend choosing Crunch and if you’re looking for a personal trainer I would 100% recommend Joseph!!

Source: Google

★ 1

The facility stays in a state of dis-repair even to not having shower curtains on the showers, not to mention constant broken equipment or a woman who cleans the men's locker room while people are showering and changing. I cancelled my membership and was assured that because I cancelled in time to not be charged the next month, but of course I was. All around terrible management.

Source: Google

★ 5

Since the recent changes in staff, gym is always open on time and is kept clean. The updated equipment is way better as well.

Source: Google

★ 5

I've never seen Crunch as clean and organized as it is now

Source: Google

★ 1

When I first signed up, I thought this gym was going to be a great experience. I even received a call inviting me in for a tour, which made me excited to join. Unfortunately, the reality was completely different.
Upon arriving, I was not greeted politely, nor was I given any guidance on where the locker rooms or amenities were located. I had to walk around aimlessly trying to find things that were advertised—but I didn’t see a single one. The locker room was also in very poor condition.
When I tried to start my workout, the staff member at the front desk was rude and dismissive. Instead of helping, he sarcastically wished me a “good workout” and made it clear he was used to people coming in to complain. At that point, I didn’t even bother touching a machine—I left immediately.
This was a horrible first impression and overall experience. I strongly suggest anyone considering this gym to look elsewhere—Planet Fitness, for example, has much nicer equipment, cleaner facilities, and far friendlier staff.
Lastly, I want to point out the man at the front desk (the buff guy who was more interested in chit-chatting orange shirt ) should not be representing this gym. The amount of judgment and lack of professionalism I experienced was unacceptable.

My friend and I both left cause we both had signed up so you guys not only lost one but two customers

Source: Google

★ 5

The opening staff is very friendly and open up on time at 5am every morning now! Keep those new folks you have in place today!

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 5

Good place to work out.

Source: Google

★ 1

I personally went to cancel a membership at Crunch Fitness on Pine Ridge, Naples, Florida. Why did I decide to cancel the membership?
First, on the day I signed up, I personally asked and made sure I could cancel this membership at any time. The person who sold me the membership told me several times that I could cancel at any time without any additional cost. I made sure to ask because 7 years ago I had a membership at Crunch Naples, and back then they forced me to pay to cancel, and even after paying, they kept charging me for several months. That is THEFT!!!
Second, because they charged me $43 for the membership instead of the $25 agreed upon in the membership plan. The manager lied and gave many excuses to avoid returning the additional $13 they had already charged me, and even told me that those $13 would be deducted from my next payment — which never happened. And I am not the first person this has happened to, so many people are getting robbed by this gym as i can see from other reviews.
On the day I canceled i asked more than 5 times if they were sure I would not be charged again, and the woman at the reception assured me each time that the membership was canceled and I would not be charged anymore.
To my surprise, they withdrew $136 from my bank account WITHOUT MY PERMISSION after repeatedly assuring me that the membership was CANCELED. Crunch Fitness are irresponsible, dishonest, and terrible workers who only look for ways to scam their customers.
The gym is small, it has terrible ventilation, the trainers there seem as if they don't even know what they're doing, the equipment is super rusty and old, the lockers don't have locks, if something is broken it will take weeks to get fixed, and you will be scammed on as much money as possible, I'm not telling anybody to not go here, but make sure you will be ready to deal with all the headaches this gym will bring you later on.

Source: Google

★ 1

Source: Google

★ 1

I rarely leave reviews, but I felt compelled to share my experience with Crunch Fitness due to how unprofessional and frustrating it was from start to finish.

From the moment I joined, there was a constant hard-sell approach for personal training sessions. What they don’t tell you upfront is that there are different tiers of training and trainers—something I only learned after being assigned to a trainer whose level didn’t match what I was originally sold. Even worse, this trainer routinely triple-booked sessions, often training two or three people at once during time I had paid for as a one-on-one experience.

In one instance, my sessions were deducted without me even booking anything. When I raised this concern, it was dismissed without resolution.

I still have 15 paid sessions left, but I cancelled my membership out of principle because the level of disorganization and lack of accountability was just unacceptable. Attempting to cancel was another exhausting experience—multiple in-person visits, phone calls, and an email to management, only to be brushed off or ignored. They even had someone call me (who didn’t have the authority to actually resolve the issue) instead of taking responsibility.

Crunch Fitness seriously needs to work on transparency, professionalism, and respect for members’ time and money. I do not recommend this location to anyone who values clear communication or basic customer service.

Source: Google

★ 1

This gym actually won't let you cancel your membership which is crazy. The manager, Tessie Hornus is the most unprofessional person I ever had the displeasure of dealing with. She is extremely rude, dismissive and straight up lies to your face. Her being a manager here is a testament of how poorly run this location is. For everyone who has to deal with her in the future, good luck. Also, I will be reporting this place, and the manager to the Federal Trade Commission and if anyone is encountering a similar problem i would encourage you to do the same. Also, contact the Better Business Bureau and the Attorney General.

Source: Google

★ 1

Source: Google

★ 1

The worst management ever, I subscribed myself online but the same week I have to relocate to Miami, I was unable to do the cancellation in person, now they charge me for 200$ when I didn’t get to used the gym, tried to call several times never got an answer, call different call centers and they provide me the same phone number, no one is responsible

Source: Google

★ 1

Avoiding this Gym. They are a SCAM!!!

This deserves a 0 star rating BTW.

I have been trying to cancel my gym membership for a month, but the only way to do this is in person. You cannot email them to cancel, the NAPLES location does not answer the phones, and if you think calling crunch corporate will get you support, know that the number online is for show (You can call but it "is not a monitored line" and you will be hung up on). I have visited them in person to cancel, but their policy is that only a manager can cancel your account and she only works until 2PM .

Most people are still working at that time. If you do not need a manager to open a membership, why do you need one to close it? I cannot believe I will need to miss work to cancel a gym membership. This is completely unacceptable and I will NEVER come here again.

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As far as a gym as a whole, here is how I would rate them:

Machinery = 2.5/5
Bathrooms = 3/5
Customer Service = 0/5
Value of membership = 1/5
Exhisting customer Loyalty = 0/5

* Overall Impression: The NAPLES location is subpar with frequently broken machinery. Expect PEAK hours to have 1/3 of the gym blocked off for HIIT classes(Also an upsell item), even when the workout rooms are available(and by the way, you can’t use these on your own, so this room often stays empty while HIIT classes take over the GYM)
* Membership Value: High membership costs offer diminishing perks and lack customer loyalty.
* Recommendation: Consider other gyms if you prioritize customer loyalty, service, and accessibility.

I hope this helps someone else make a more educated decision. Good luck!

Source: Google

★ 2

Roof leaks, broken rowing machine, broken chest fly, buckets on the bench to catch water and only 1 available, one 1 rope for the cables. Update and repair needed

Source: Google

★ 1

The worst. They will still charge after you cancel !!

Source: Google

★ 5

Source: Google

★ 1

Small gym. Desk clerk kind of had an attitude while speaking to him. There should be no reason a 14 year old can't workout while accompanied by an adult

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

This is hands down the worst customer service experience I’ve ever had at any gym. I’ve been trying to cancel my month-to-month membership for over a month, and it has been nothing short of a nightmare.

The manager, Tessie Hornus , blatantly lied to me on the phone. She told me I could only cancel my membership Monday through Friday between 11 AM and 4 PM and that she personally had to be present for it to happen. None of that is mentioned anywhere in the policy I signed. It’s a complete fabrication meant to delay or prevent cancellations.

I called multiple times and was hung up on repeatedly before I could even speak. It wasn’t until I told them I had physically read the cancellation policy in my contract that they suddenly started cooperating and finally processed my cancellation.

It genuinely felt like they were doing everything possible to make canceling as frustrating and difficult as possible. Whether it’s incompetence, dishonesty, or just straight-up scammy behavior—I’d strongly recommend avoiding this location altogether.

If you value transparency, professionalism, or even basic decency, do not sign up here. This place will waste your time and disrespect you in the process.

Shoutout to Rebecca though, she’s cool!

Source: Google

★ 5

Source: Google

★ 5

The Crunch in Naples at Pine Ridge is awesome! The manager, Tess along with her assistant, Rebecca, aka, Becca aim wholeheartedly to satisfy their clients above and beyond service. Dylon is a fabulous personal trainer who has assisted my husband 2 x a week and he has gained much body strength and confidence with his support and training. Becca provides wonderful HIIT classes and has a regular group of fit clients who attend daily. The Crunch staff along with the personal training team schedule appointments, train clients, answer questions and address billing to perfection!! We are always pleasantly greeted upon arrival with a smile and they have created an atmosphere that feels like, "A Crunch Home Family Away From Home." We love it here and can't imagine anyone who wouldn't!

Thank you all.

Source: Google

★ 1

This gym is HORRIFIC. The trainers are rude as all get out. They don’t cancel your membership when you sign up the second time. I’m very disappointed. The manager doesn’t cancel it even though it’s in her power. I will NOT be coming back ever again.

Source: Google

★ 5

Very clean gym, quiet, and good place to work out. Staff is very friendly.

Source: Google

★ 1

This place has been charching me for a membership I cancelled LAST YEAR, this is illegal and they continue to do it to their customers. I have the cancellation document stating I have canceled last year and the effective date, yet monthly deductions are still occurring. I have called numerous times to talk to a manager about this and they either leave me on hold or tell me to call later as the manager is not available. This is INSANE as I have a receipt on paper and via email stating my membership has been canceled. Please be aware of this place they will continue to charge you even if you have MOVED to another state and can no loger go to that gym.

Source: Google

★ 1

Absolutely Disgusting — Avoid This Gym at All Costs

A few weeks ago, I made the mistake of registering for a membership online at Crunch Fitness in Naples. From the moment I walked into the facility, it was clear this place is a health hazard. The bathrooms were vile — urine visibly on the floor, uncleaned stalls, and a stench that made me question how this place passes inspection. The gym equipment was rusty, outdated, and covered in grime. The entire facility was filthy, and hygiene is clearly not a priority here.

On Day 2, I attempted to cancel using the 3-day right of rescission allowed under Florida law. I called multiple times — morning, afternoon, and evening — and not once did anyone answer the phone. On Day 3, I went in person. I was told it would be canceled that day and that a note would be placed in the system. Despite that, I continued receiving emails as if my membership were still active.

Out of frustration, I emailed the management team. It wasn’t until nearly a week later that a manager finally called me. Not only did she confirm the cancellation, but she also failed to acknowledge or offer a refund for the payment I made online. Her tone was rude, dismissive, and completely unprofessional.

As a respected member of this community, I feel it is my duty to warn others. If you value hygiene, respect, and even the bare minimum of customer service — stay away from Crunch Fitness Naples. This place is a disgrace to the Crunch brand and a liability waiting to happen.

Source: Google

★ 2

Went today, 4-19-25. Equipment is old, not well maintained and filthy. This Crunch lacks many plate loaded machines for legs. Definitely needs a massive renovation. The girl behind the counter was cool and took care of my wife...

Source: Google

★ 4

Great gym. Sauna needs to be hotter. I will never understand why people sit in sauna with clothes and shoes. It's so dirty from shoes kinda gross and it's allowed?

Source: Google

★ 2

Signed up almost a year ago and would not recommend. Machines are constantly broken for weeks before getting repaired. I also signed up for personal training. One on my trainers got released, the other went to rehab. They missed a lot of scheduled sessions - sometimes without a phone call. I tried to get a refund on their missed sessions and Crunch refused citing the agreement. Positive items - they have lockers, showers and keep it clean.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great customer svc fit trainers are a must try. Ask for Frank

Source: Google

★ 1

I have been trying to cancel my membership since 2023. Was told it would be canceled once it was finished in July of 23. I have emails confirming it would be taken care of. They have been charging me to this day. with over a year of them charging me I am at my whits end of trying to get this company to stop taking my money. I do not even live in Florida any more. I am across the country. I do not get responses from the manager and so unfortunately I had to leave this review in hopes someone could help or respond. Very frustrating to see others have been dealing with this same issue.

Source: Google

★ 2

This gym does the bare minimum. Barbells are all bent, locker room scales are not accurate, poor selection of cable attachments, missing clips/hooks, strange music. I will say the machine selection is great but if you’re a serious lifter/free weight enthusiast then probably look elsewhere.

Source: Google

★ 1

This place used to be great but has become really strange over the past year.... Religious music on the speakers, people that seem like they are a bit unstable always there, singing the same song out-loud repeatedly and antagonizing other members. I can't get them to cancel my membership. I've asked the front desk multiple times, and the manager just avoids calling or I get dumped to hold. Nobody except for the manager can cancel your membership and I guess if you can't catch her, you're stuck. I had my credit card block the charges and now they somehow restarted them.

Source: Google

★ 5

Source: Google

★ 1

I would put zero stars if I could. Subscribing to this gym means, subscribing for life. I cancelled my membership for the first time a year ago. Today I am still being charged. I cancelled three times. I tried to talk to the manager in person, and have called several times trying to get them to stop charging me. I am not the first person to have this problem, I have a friend who had the same thing done to him. I was part of this gym for quite a while, just for the reason that it was close to me. It’s probably the worst gym that I been in. The bathrooms are always dirty as well as the facilities. There are times when the place is completely full of people. There are days when it is very noisy because they put speakers at full volume, so you can't even hear the music in your headphones or talk with your companion and also the staff is very disrespectful and uncooperative. If it couldn't get any worse, when I subscribed they told me it cost $13 a month. But they always charged me $21. Today I am taking legal action through better business bureau, and it is a situation that I do not recommend to anyone, so please do not subscribe here, there are many other options for gym in Naples.

Source: Google

★ 1

I signed up online under the impression they had child care as stated on their site. I tried calling the center multiple times and no one answered. It's been about a week since I signed up and just found out today via moms fb page that they don't have child care. I came in to cancel my membership as I can't go if there's no child care, the whole premise of why I signed up. The one girl said oh we haven't had child care in a year.....what? When she talked the manager she goes oh it's just a blanket on the website. So if it's something that's offered why not have it? Then the "manager" proceeds to tell me there's nothing she can do as it's been more than 48hrs. And I have to keep the membership for 90 days- I understand that's the commitment but when you can't follow through with something you claim you offer there's nothing you can do about it? I asked if there was someone else to talk to she said no, I said there's no one in corporate- she said I could call. When I asked what the number was she said I don't know you can find it on the website, all while fidgeting on my phone and not looking me in my eyes. I asked again there's nothing you can do? She says no.

So I proceed to call the number on the website which is actually not in service and hangs up on you. The website gives you an option to email the club but I'm just going to get this women Tessie to respond saying there's nothing she can do.

I didn't even ask for a refund of what I already paid I just don't want to be charged for 2 months for something I can't use.

So if you're a single parent and don't have the luxury of having someone watch your children so you can work out definitely do not sign up here because they don't offer it and they won't help out with the aftermath of their poor marketing.

If there happens to be a DM reading this I would really appreciate a response to discuss this because this is a poor business practice. And possibly training for the employees, especially the manager, on how to talk with customers and not play on their phone and click around.

Having been a manager I know there is ALWAYS ways around helping someone out, choosing not to is just poor business practice which is going to hurt the business more than it would have to help out in this scenario.

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★ 1

Absolutely worst customer service. Spoke with multiple managers and first one said my cancellation was processed in October, I was still being charged and called back again in November. Spoke with a different manager stating that there was a policy that you had to hit 90 days which would be the 1st of December and I asked for them to put notation on my account to cancel as soon as they 90 days hit. Here we are in February and they’re still charging me. I called back again requesting to cancel and now they are stating there’s a 30 day cancellation policy and I’ll be charged AGAIN. Manager states she notated in my account that I knew about the 30 day cancellation fee but that is not true at all. Absolutely insane. Money sucking gym and the team is not on the same page at all. One person says one thing and the next says another. Fees for literally everything. Don’t recommend.

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★ 5

Excelente gym, muy limpio, tiene todos los aparatos modernos y en buenas condiciones, lo recomiendo mucho.

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★ 1

They are liars, they charge you more and they don't give you your money back, and then if you want to leave you have to pay extra to cancel the membership.

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★ 1

No kids room at facility, but on images only( please remove those) they do not allow kids to wait even at the table (not a workout area). Overall not friendly and refer to some abstract procedures

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★ 1

Dirty, incompetent and manipulative. Everything a gym shouldn’t be. Gym is antiquated and outdated with most equipment being old and abused. I initially signed up for their $24.99 a month plan where you are allowed to bring a guest. After two months they said that my guest had to be 18 or older. (Never mentioned initially.) they also said that that the memberships had changed and if I wanted to continue to bring a guest it would have to be upgraded to the $35.99 membership. Just do yourself a favor, stay away l, there’s a reason why it’s cheap.

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★ 3

I can’t really give a bad review because the prices are so low. Most of the paper towel dispensers/spray bottles are empty, leading to a culture where people don’t clean their equipment after each set. The locker rooms are always dirty, and the staff basically just stand at the front and talk, rather than doing something about it. But again, the prices are low, there’s a wide variety of equipment, and the staff are friendly, so i can’t really complain.

Also, be careful because it is difficult to cancel/suspend your membership. Make sure that if you need to cancel do it far in advance.

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★ 1

I only say this because l’m from out of state and I have a membership that lets go nation wide so I tried to go to this location:
Today I tried calling since 5am till 9am this morning every 30 mins because I had questions and no one answered. I didn’t even get the opportunity to go I gave up so just I ended up going to the location that was 30mins away.

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★ 5

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★ 1

I paid the premium fee for over 2 years to have access to only some of the classes, with a broken stereo system where the volume jumps up and down on its own. The equipment is old and dirty and most of the time the bathrooms don’t even have a functioning soap dispenser, so I called MONTHS ago to cancel my membership and whoever I spoke with said they weren’t able to do that themselves, but would write my name down and get back to me, so I just moved on and forgot about it. I’ve continued to pay the monthly premium fee and finally decided to go back to working out a few weeks ago, since I’ve been paying all this time, only to find out today that they FINALLY cancelled my membership 5 days ago without notifying me, so I drove over 30 minutes into town only for them to come up to me in the middle of the gym, after first saying I was fine till the end of the month, then change their mind to say that the manager says I can’t work out unless I pay an additional 75$ fee to downgrade my membership or reinstate the premium for classes with a broken stereo system. Terribler customer service.

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★ 1

Stay away from this gym. It is in dire need of repairs and upgrades. The machines are old and rusted out with a lot of “out of order signs” littered about the gym floor. Most of the accessories look like they were bought at a garage sale — discolored and gross. The padding on machines is worn and tattered. They definitely don’t like to pay for air conditioning since it is sinfully hot inside all the time. Crunch should be embarrassed to have their name on this building. Go to the Crunch in Bonita Springs instead, as it is much nicer.

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★ 1

After two years at this Crunch, I will be letting my membership expire. The machines are very tired and worn out with many machines broken at any given time. When I asked today when we could expect the machines to be repaired or replaced, I was told by the manager that she would not give any timeline and led me to believe that my inquiry was unwelcome. I now believe that there will not be any real improvement.

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★ 5

This place was great...I came here for the Thanksgiving holiday and from the first time I walked in they treated me like I was one of their members. The facility was well stocked. And the the staff was excellent. Special thanks to Trey, Alexander and another gal whose name escapes me! All excellent. Highly recommend.

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★ 1

IMPOSIBLE DE CANCELAR. Don't sign up for a membership with Crunch. The only solution was to cancel my card. I cancelled with them 3 months ago, I went in person, and they charged me for an extra month, which I paid. They still keep charging me, I've called a thousand times, they tell you all kinds of things, and they keep charging you. You"ll have to cancel your card completely, to get rid of them. Very bad!!

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★ 1

I cancelled my membership 5 months ago and they’re still charging me, I’ve told to the staff, to the managers and they say no to worry that they will resolve the issue and it stills the same.

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★ 1

I was member since 2016. And 3 weeks ago I had a big situation with an agresive and really bad person. Tessie, the new manager. I don't think this kind of person can manage and get customers for any place. She was rude, saying bad words and making faces. Today I discovered she canceled my supscription. Lets start, this Pine Ridge location has a lot to improve, starting with bathrooms: are dirty, a lot of humidity and condensation, there is not any kind of air extraction. All needs a big renovation. I know more people canceled their supscritions same day she was removing other members from the zumba class. I go to the gym to relax and enjoy, not to find problems or bad situations. I can see she wrote a review of 5 starts the same day this problem happened. It is a joke!!! Tessie you are not good for this position. Customers are the most valuable thing in a bussines. You can not walk in the midle of the class and touching shoulders and screaming. It is not correct!

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★ 5

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★ 5

This is a really nice gym they have all the equipment you need, they have an amazing massage water bed, they have a very friendly staff that is very kind. There is a really great lady who works up front named Taylor she does a great job, I think she deserves a raise or promotion.

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★ 1

Whatever you do. DO NOT SIGN UP TO THIS GYM. I WANT TO GIVE THIS GYM A 0 STAR RATING.. I’ve been trying to cancel my membership SINCE AUGUST and yet NOTHING HAS BEEN DONE. I regret it and best believe I’m going to report my bank. Spoke with the manager TWICE and yetNOTHING HAS BEEN DONE. I’VE SENT EMAILS ABOUT THE CANCELLATIONS THREE TIMES and STILL NOTHING. Like how is it sooo hard to read an email and cancel the membership.

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★ 1

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★ 1

9-20-24. Management and employees change constantly. I've been a member for 6 years, and equipment and cleanliness have not been a top priority ever.
2 months ago, I completed a contract and paid in full for one year of membership for my 15-year-old son. I did this at the gym with a manager. Now, they have new management. New management walks over to us in the middle of a workout and tells me that my son can't work out there because he is not 16 yet.
We had to cancel my son's membership, even though he is turning 16 in a month and a half, and they are supposed to refund the full-year membership to me. When is crunch going to get quality people in there that stick around? This place is convenient. That's all.

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★ 3

Sorta dingy and hours aren’t the best

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★ 2

*The fact the AC is NOT working for the second SUMMER in a row is appalling.* This gym sucks. It's super hot and crowded, the machines are all on top of each other. There are groups of people just hanging out around the machines/weights/benches. It's a hectic environment that does not make for a quality work out. If you are serious about training don't even waste your time here. It's basically a run down planet fitness with some barbells.

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★ 1

I thought i was going to love this gym but as time went on i slowly started to hate it, management isn’t that great and customer service isn’t great. From the first time I stepped in the gym I’ve had bad customer service from the front desk. I wanted to try out the tanning bed since it was included in my membership. I thought I was going to be able to go into a room and have space to move around and lay down, no, they brought me to a tiny booth that’s basically out in the open with a stand up old bed. I would just recommend going somewhere else. Also I have been having the HARDEST time trying to cancel my membership and who knows when i’ll be able to. Manager is hardly there apparently and never checks emails.

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★ 1

Switched to Bonita Springs! You will see why!

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★ 5

My experience at this location was truly wonderful. All the staff were extremely polite and helpful. They patiently answered all my questions and did their best to meet my needs. It’s refreshing to see such excellent customer service. I highly recommend this place!

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★ 4

Great Location and Staff A Fun Place to Relax and Workout

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★ 1

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★ 5

Best gym in the area.

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★ 5

El mejor gym

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★ 1

If there was an option for ZERO STARS 🌟 believe me that's the one I would choose. I was a member back in 2016 everything went perfect decided to stop going and that was it!
This year decided to go back and everything has changed for worst specifically PERSONNEL AND MANAGERS. Nobody knows what they're doing. I canceled my membership in March I was told fine I asked if I owed anything they said no. My friend that used to go w me to the gym stated they never canceled her membership either until this date. She said check you bank account because Crunch is still charging me. So guess what? I did! I called Crunch and said hey I canceled my membership 2 months ago and still charging my card? Oh sorry, you are all set. Long story short went in person twice they wanted me to pay again to cancel so I refused and left. New manager ANDREA called me super rude! ARROGANT! No manners at all. Did not want to hear my side of the story n stated if I didn't pay she will send me to collections. What kind of management is this? What's going on at this Naples Location? I thought managers try to ease things up and do not let things escalate? She even hung up on me! I will never ever step this gym in my life again. Highly disappointed they played with my money as they pleased and with my time going back and forth and not resolving anything. I hope the owner sees this message and does something about it.

Source: Google

★ 5

The reason I choose to go Crunch out of all the gyms in Naples is their staff. I am greeted every morning with a big smile by Delwin which makes my day. I have had private training sessions with Jeremy and he is amazing! A shout out to the other trainers there too who take the time for a smile and hello to me - Anthony, Colby, Bryan. The personal touch means a lot to me and will keep me returning to Crunch.

Source: Google

★ 1

Absolutely insane prices and crooked “contracts.” Took advantage of my grandmother to the tune of thousands of dollars. Customer service is reprehensible.

Take your business elsewhere.

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★ 1

I have been a member for a couple of years now and recently relocated out of state. I stopped into the Naples, FL location on multiple occasions to cancel my membership only to be told there isn’t a manager on duty and only a manager can cancel a membership. Went back on a Saturday mid afternoon and same answer, no manager on duty to cancel. I was leaving town and needed a solution so I was given an email address for the manager. Sent multiple emails over a 10 day period and still no response. Seems impossible to cancel
Your membership so think twice about signing up here. Other local gyms provide a much better customer experience so avoid Crunch.

Source: Google

★ 1

Crunch Fitness are thieves. My Mom is 90 years old and has dementia. She can only walk with a walker and has caregivers yet they charged her for personal fitness trainers over $2100 and have never trained her. Stay away from these thieves. Stealing from a woman of this age and condition is horrible. They will return calls

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★ 5

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★ 1

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★ 1

Be aware of the cancellation policy when you sign in for this, nobody told you that you have to go 30 days before it’s gonna expire your your membership. If no, they charge you the annual plus one month.,

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★ 5

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★ 3

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★ 5

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★ 1

They sent my contract to a debt collector despite all my payments being made in full, automatically. Equipment takes forever to get reapired, WiFi is useless, app doesn't work to sign in, rough gym overall but certainly not worth it if they're going to fabricate a debt to sell to collectors for extra revenue, when you paid for everything.

Source: Google

★ 1

HEALTH HAZARD

I’m absolutely appalled by the condition of your Naples, Fl Pine ridge location. With about 7-10 trainers/staff standing at the desk the bathrooms were FILLED with Fecal matter and urine. I stopped about 5 people within 3 minutes from going in. And multiple people using the restrooms, WITH NO WATER. People were going back to working out without washing their hands. When I informed the desk I was told that I should’ve seen a sign when I walked in and the water hasn’t been working since NINE AM I arrived almost at TWO PM. I told them the sign needs to be by the restrooms as multiple people are still using them. I expected this issue to be corrected quickly but upon arriving the following day at almost SIX AM the restrooms are still out of order. The health department should be contacted about this as the entire gym should be deemed a health hazard. After attending this gym for 2 years with mild issues like machines broken ones that haven’t been fixed in almost a year!! As well was constantly running out of wipes for the machine I cannot continue to go to such an unsanitary gym and will be cancelling my membership immediately.

Seems like the trainers don’t stay busy here either. Trainers, desk and management is always changing. Many times I’ve heard them complain that clients have mentioned messes broken equipment etc and they say it’s not their job. Why would someone want to schedule a training session for people they see being lazy at work? They can’t even pick up weights after themselves and I see them sitting down on their phone while clients workout.

EDIT: I have gone in twice to cancel a membership and am still waiting on the elusive manager to contact me so I can cancel.

Over one week later and still waiting on my cancellation as I received another charge. Heard of many people waiting on hundreds of dollars back because of how terrible they are at cancelling. Don’t start a membership here

Source: Google

★ 5

Just enough people working out. 🏋️ kept clean and people working out and the trainers are personable.

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★ 1

I have been going to the gym for over a year. I has spent a lot of time in various gems and I’ve seen great gyms and terrible ones. I have never been impressed by this gym, but was compelled to write a review after my experience today. I often work out over my lunch. At my office down the road. I always come prepared to shower so that I can return to work clean. After my workout today, I found that none of the showers were operational in the men’s locker room. There was no sign or other indication that the showers were out of order, either upfront or in the locker room itself. I was forced to return to my medical job hot and sweaty seeing patients all day who probably wondered why I smell so bad. After leaving the locker room returned to the front desk were three employees who looked at me blankly when I explained that their showers were out of order with no sign and why that is a problem for people who come here over their break at work. They did not offer an apology or any sign of understanding or sympathy. Like I mentioned earlier this gym has never been a shining example of a worthwhile establishment, I have only been going here for so long because it’s convenient. I’ll be looking for other gyms to place my membership with and I suggest anyone who is a member here or considering to be should do the same.

Source: Google

★ 5

I like this crunch - it's pretty big. Several squat racks, a couple benches. Good free weight area. I like they separate the class area form main gym area. Good gym

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★ 1

There is less heat in the sun than inside the gym. The music sucks 😒

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★ 1

TERRIBLE. Recently, I saw a childcare worker vaping inside the enclosed kids playroom while she was watching my son. When I went to cancel, I was told only a manager could submit the cancellation. I came in to the gym four different times trying to meet the manager but he was always missing or unavailable. It’s extremely unprofessional and frustrating to deal with this situation while they continue to bill me. Don’t waste your time with this place.

Source: Google

★ 1

If I could give them no stars at all, I would. Canceled my membership before the week ended and was told it would be cancelled. Happen to find out today they’ve been charging my account & this morning they withdrew $98 from my account. I’ve been calling all morning & of course no one bothers picking up the phone. This gym isn’t all they hype it up to be. Definitely not worth the money nor the headache!

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★ 5

Good

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★ 3

Can’t say anything about the membership as I don’t have one here, I went in with the free pass and had a saucy lift. They have a nice selection of equipment, advanced squat racks, and plenty of cable attachments. I like how the dude up front didn’t try to sell me a membership and just let me lift in less than 30 seconds. One complaint is the cleanliness of the equipment. Overall, I’d lift here again.

Source: Google

★ 1

Do not go to this place. Crunch Fitness Naples it is a Scam, this place is a Robbery, i Canceled my membership in person two months before espiración and the manager confirmed my canceled, so after received harassing calls and also they sent to me a debt colector, i went in person to the gym, i asked for the manager Steve y he toll me he was so busy and he could't help me at that time. After that he call me and told me i have to show them a e-mail with the cancelation that obviously they know they never sent to me, this are the trucos they use to steal people's money, this gym are corrupt with no ethics or integrity, shame on you!!!

Source: Google

★ 1

If I could give 0 I would. I agree with the last review. The place is run like crap by a lot of younger guys that do nothing but stand around. Where is the manager? However, it literally is the only gym within walking distance of where I live in the Vineyards so I was going to go and walk on the treadmill in the mornings, and then work out at another gym in the evenings where it is cleaner and the equipment is kept up. There was a perk advertised on the Collier County School website for teachers and I went it and spoke to the front desk about it. They preceded to scream at me and told me that there is no such perk authorized. I logged into the system and showed them, and then they said it doesn't matter because that is not ours and we won't honor it and then they spoke about the club in Bonita. I called them number on the perk and low and behold one of the guys I was speaking to answered it so it was a perk at that particular club. I called into district and told them what happened and that they said it doesn't matter that it is listed there because they are under no obligation to honor the price and terms. I would go elsewhere. Walk into the club at 6 to 7 pm and see what a mess it is...it has loud thumping music and there are no paper towels to be found anywhere and the staff does nothing (except for the hard working staff that does the classes).

Source: Google

★ 1

Worse and worse. Dirty and very very old equipment. About 20 % equipment is broken all the time. I don't know how is possible the Crunch company let to them destroy their brand

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★ 1

DO NOT go to this gym!! It is a scam!! They say they can make changes to your membership at any time requiring you to pay more money until the end of your contract.

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★ 2

I’m a seasonal visitor and I have to say that last year when I was here the gym was great but it’s deteriorating big time. No paper towels and with cold and flu season in full swing we should be able to disinfect equipment without reusing a nasty old rag! Attended zumba classes which are always great until new instructor keeps reappearing filling in for others and I hardly break a sweat during the class so have to modify the moves. If 60+ year old women have to modify the moves that the instructor is doing then that’s not good. Hope things improve.

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★ 5

For Kids..

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★ 5

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★ 5

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★ 1

This location is falling apart and will probably close soon. Doesn’t even appear to be getting cleaned. Bathrooms are a mess. Bunch of equipment doesn’t work, most of the stair climbers in the back are broken. Crazy.

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★ 2

Equipment is in bad shape, not sure if anyone tends to them. The place overall is dirty.

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★ 5

Great atmosphere. Nice people and great lifts 💪

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★ 1

Walked into the locker room to find a sign that read "Please do not defecate in the showers"

If a sign has to be put up that means someone did it.

People are disgusting.

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★ 3

Too busy around 2:00 p.m. and later for you to get in and really get a nice workout however it is a well-equipped gym and there's lots to do if you have the ability to go during the day

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★ 1

This is the worst gym I have ever been to in 35+ years of training. The past 2 seasons I was aware that it was filthy, inadequately equipped, and in complete disrepair. Now they have added blaring rap music to the mix and refuse to turn it down. If you like a gym where everything is broken, there are not enough free weights to load the barbells, and you risk getting a staph infection... you'll love it.

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★ 1

Canceled in person. Was told everything was good. Years later get sent mail saying I owe money to debt collections. Thanks Crunch!

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★ 1

NEGATIVE STARS IF I COULD. Still dealing with issues from their manager a year later. They are saying that I owe them over $200 for a membership I canceled two weeks after I opened it. MANY people are dealing with this according to them it's MY problem THEIR STAFF wasnt adequate...RIDICULOUS

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★ 5

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★ 5

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★ 1

I left crunch a year ago and they charged me for disaffiliation, in addition they hire lawyers to charge you something that you don't even owe! and you leave the gym and they continue to charge you monthly! They are scammers!!! I don't recommend them at all😡

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★ 1

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★ 1

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★ 1

Been coming to crunch for a couple of years but recently there’s new trainers who make people so uncomfortable Bryce so unethical he yelled at one of the instructors in front of everyone, if your a manager you don’t treat your employees like that you should of come closer and ask him nicely , so disappointing.

Source: Google

★ 1

Just like everything in Naples,this place is a robbery. Subpar establishment to begin with, I signed up for a years membership which should've ended yesterday. Instead they charged me, today, another annual fee. I called to let them know I had no desire to renew my membershipment and would like a refund for the annual fee since I won't even have a membership this year! The general manager said I should've had sent them this in writing before my membership automatically renewed. Meanwhile, they give absolutely no notice of this requirement, no email correspondence, nothing. This is a blatant trick to rob people of their money or else they would have given me some form of notice to do just that. Beware of this underhanded way of stealing from you. The general manager gave no other alternatives, could not put me in contact with the owner, and this gym answers to nobody apparently. I would hope that an owner of any business would have a bit more integrity, but if this is the management they choose and the policies they choose to enforce, then I'm not surprised at the poor conditions of the place.

Source: Google

★ 1

I am an active fit direct member, so i added this gym to try it out. Wow. Never going back. Go to any other gym.

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★ 1

not friendly to Jewish members, as they are forced to listen to Christian music and watch the staff have a church session, while trying to workout.

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★ 5

Awesome gym

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★ 1

Do not get a membership here! I am trying to cancel my membership for a while now. They keep overcharging me and refusing to assist me with breaking my contract.

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★ 1

Unbelievable this “commitment gym”. About 6 months ago i went to cancel my subscription and this people only can freeze the account and now i see a charge for something that i haven’t used since march.. besides paying an annual fee there is also a remaining balance owed to the gym even though you are not gonna go for the rest of the year ?? OMG .. I’m not even living in the area nor going to the gym due to health issues but gotta pay them what is owed 😂 hilarious…

Source: Google

★ 4

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★ 5

Big improvements in the last couple weeks. The A/Cs are fixed and the gym is cool again, the paper towels and spray cleaner are back (the dispensers are even reinstalled), and many of the machines and benches have been reupholstered. Thanks to Becca and all for getting things turned around!

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★ 1

Staff is very friendly. However the machines are so old and the seats on every machine are torn/ripped. Not sure if the ac is broken but it was pretty hot in there too and almost every seat smelled pretty bad as well. Definitely needs a renovation.

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★ 1

This place has gone downhill. Machines and bathrooms go weeks without being fixed. First had spray bottles that couldn’t be refilled and now it’s two spray bottles and two rags for the entire gym. After my year is up I will be not renewing

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★ 1

I've been going to Crunch for 10 years and every year it's in worse conditions, poor cleaning, lousy air conditioning. communism came to crunch

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★ 5

Great staff!!! They are very helpful and they guided you in all your process. Andrew it’s an amazing personal trainer, he goes far and beyond on the training, I paid for 30 minutes every training and he goes up to an hour, very acknowledged, explains you the muscles you are working that day and focus as well and you not getting injured while you reach your fitness goals. Highly recommend him!!! Thank you guys.

Source: Google

★ 3

I have no idea what’s going on with this gym lately, but I’ve been coming here for over 4 years and recently there has been NO paper towels or wipes, just one disgusting wet rag for the whole gym to use and a spray bottle. I emailed the manager several weeks ago about the issue and she assured me new wipe stations were coming. Subsequently, they removed the 5 previous paper towel stations and replaced them with 2 cheap wipe stations, with thin little wipes, which ran out of wipes within a few hours of the gym being open. And now there aren’t even any wipes. I come here because this location is convenient, but cleanliness is important and not having anything to clean equipment with has to be some sort of health code violation. My husband is refusing to even come at all now. Some days they’re blaring gospel music, there’s no music at all, or there’s some class going on in the HIIT area with hip hop music blasting. I watched as a guy freaked and stormed out because, according to him, he couldn’t even hear himself thinking, and I agree. Fix this please.

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★ 5

I hit up Crunch Fitness a couple times while on vacation in Naples. Colby taught a super fun group fitness class that accommodated a wide variety of fitness levels. Two of us also had a personal training session with Katie and she was amazing! She did an awesome job of meeting both of us at our own different levels of strength and experience, making it fun, and keeping us engaged the entire time. I would definitely work with her again!! The gym is clean and well stocked, and I didn't find it crowded either of the days (one during the week and one weekend).

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★ 1

Most machines are old, worn out or don’t work…I won’t renew when my membership is over

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★ 2

I've been going here for a couple weeks now. It's an ok gym, you can definitely get a good workout in. The staff are cool and friendly. The only real downside is that there isn't any airflow in the men's locker room. They have fans in there but they are either broken or they just don't turn them on. Kinda sucks when you're getting ready after a shower and you're sweating more than the the workout, like what's the point of the shower, lol. Also, some of the equipment might need to be upgraded. Overall, it's an ok, gym I've seen worse.

Source: Google

★ 1

This place is a scam! I started going here a year ago I stopped going about 3 months in, I tried to cancel my membership. I went to the the gym asked them to cancel it they told me that the manager wasn’t there and to come back in like half an hour came back half an hour later and they told me there was still no manager and to call this number or email they gave me a business card with the number, email and the name of the manager. I email the manager and get no response so I send another one and again no response. Now i’ve been charged like two months without going once. I go on the crunch website to see if I can cancel it through the website but it says this location doesn’t allow online cancellation and that the manager was contacted and that I should receive a reply within 1-3 business days, those days pass by and still no response. I decide to call me bank and put a force stop payment for my membership so I won’t be charged. Today I get an email from a debt collector for the money that i supposedly owe Crunch. I don’t owe anything to Crunch if anything they owe me all the money they stole, and now they want to screw over my credit score! Don’t go to this Crunch unless you want to get scammed!

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★ 2

So dirty. No soap or paper towels in bathrooms EVER!!! No sanitizer for machines. No air conditioning, so hot inside!!

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★ 1

Dirtiest gym i ever been...! Sad how is this gym managed comparing other Crunch fitness.... And btw no one in the front desk!

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★ 1

I wish I could give 0 stars. Gym is terrible and impossible to cancel. Canceled in May and have still been getting charged monthly. I reviewed contract and gym is scamming people. DO NOT JOIN unless you want to be charged for the rest of your life.

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★ 1

I am embarrassed to admit I am still a member of this gym. Time to make a change. It is disgustingly dirty, often hot, music which used to play overhead hasn’t worked for six months due to a broken speaker—6 months REALLY! Too many good choices in Naples!

Source: Google

★ 1

I went to this gym today (Crunch) I wanted to go back to the gym, but I got so disappointed when I was doing my work out there was a lady who came with the huge speaker and I thought it was for the Zumba class, but no she put the speaker in the corner of the gym with very loud music I can’t even hear my music and I had my earphones that’s not right, not everybody likes to same music plus it was super loud if you are in the class OK that’s fine inside of the class room but not in the middle of the gym, and the class room was empty. No one was doing class. I don’t understand. She was where everybody else is working out. I spoke with one of the staff members and he said it will be like that always …. I’ll cancel tomorrow there is more gyms around. I really didn’t like that. Not recommend it at all.

Source: Google

★ 5

Súper bueno esté gym

Source: Google

★ 4

Bueno

Source: Google

★ 5

Personal Trainer Brittany is amazing. Met all of my needs and went above and beyond for me at each session. Highly recommend her, her work ethic, and passion for fitness. I love this gym because of her.

Source: Google

★ 1

Horrible! The gym is unclean and gross, and when you try to cancel your membership, they make it incredibly hard. The manager tells you it's canceled, but they still bill you. Taking me over 3 months to cancel even though they tell me it's canceled each month. Would not go back ever!

Source: Google

★ 5

I was the shyest and most uncomfortable person in the gym when I started. My trainer Britteny definitely made a difference and helped me through the rough beginnings.

Source: Google

★ 5

I would like to thank Britteny for all her help and encouragement. When I didn’t think I could do something she showed me how I could. Much appreciation!

Source: Google

★ 5

I absolutely Love this gym! And what makes it also so great is One particular Trainer!! BRE! BREANNA MILLS is the BOMB! She is so very helpful, has a wonderful personality and is very dedicated! Thanks Bre for everything!

Source: Google

★ 3

Thought I was going to pass out in Zumba class last night. The temperature on the wall registered at 77 with a room full of people.

I checked temp setting in the weight training area outside of the classroom 72,

Not fair!

Source: Google

★ 5

I was introduced to Crunch by my personal trainer, Britteny Ingram. Crunch is great gym and there is always ample access to machines - during my early morning sessions.
Britteny is simply the best personal trainer you could ask for. She is extremely knowledgeable, detailed, and organized. She knows my current level - weaknesses and strengths - and she consistently organizes my workouts to hit all muscle groups in a progressively appropriate manner. I recommend her for anyone looking for a trainer that will inspire and motivate- and one you can trust knows what she is doing!

Source: Google

★ 5

Brittney Ingram is our trainer. She is very patient and gears exercises to our needs.
Yeah Brittney!

Source: Google

★ 5

I have been training at Crunch ever since they opened. I’ve gone through a lot of trainers and Brittany is one of the best. She took time to get to know me and know my training goals. She came to every session with a written plan to fit my needs. She always encouraged me to be my best and recognized exactly what I could do. I can’t say enough good things about Brittany

Source: Google

★ 5

I had a great experience with the gym because of Britteny! She is an amazing trainer and become a close friend. I would say if you need a good trainer ask for her. The gym could use some cleaning up and new machines and also some sanitizer but in all a great experience!

Source: Google

★ 4

Brittany is a great trainer. She is the bomb.

Source: Google

★ 5

Great gym, trainers are all very personable. Rebecca has turned this place around completely from when Steve was here. Glad he is gone and environment is much more welcoming. Highly recommend!

Source: Google

★ 5

I have been going to Crunch for about 2 years now and absolutely love the HIIT classes. Each trainer there offers something different and unique to their classes and training. I did a training session with Brittany and as a mom herself, she really can help with getting you on the right path after having kids as our bodies change tremendously. All of the HIIT trainers are fantastic, Anthony, Bri, Caleb & Becca not only keep it fun and motivating but they continue to switch up their routines each day to keep you from getting bored. Between the fun music, their positive and fun energy and and their training skills, I will continue to come back daily for my fitness journey.

Source: Google

★ 5

I absolutely love this gym! Everyone is so welcoming and knowledgeable…ESPECIALLY Britteny. I have been training with her for a bit and she definitely knows her stuff and makes you feel so comfortable while getting the results! Britteny is an amazing trainer and person!

Source: Google

★ 5

I am thrilled to be a member at Crunch and mostly grateful for my trainer Brittney. She guided me through all my sections to build up my stamina and gave me the encouragement that I needed to be stronger and fit for my activities. Being 80 yrs young I was not going to just sit around and vegetate just because I retired from nursing.
Brittney set out specifics that I needed and also to be able to continue on my own. Thank you Brittney and Crunch. You are an asset to the facility

Source: Google

★ 5

Love Crunch! My trainer Britteny Ingram is the best! She understands my goals and pushes me even when I slack… I’m in the best shape of my life thanks to her!!

Source: Google

★ 1

holy this place went super down hill, the ac feels like it doesnt work, the mans room doesnt have hand soap, they took down all the paper towel machines so you can wipe your station after, got rid of the only squat rack and deadlift area they had, every pad is half torn or coming apart, just not enjoyable and most of all NOT SANITARY, the rest is frivolous but the no soap or wipes is just disgusting and hazardous to fecal matter and any type of skin infection from other members. gross

Source: Google

★ 2

I've been coming to crunch for 10 years and I see that it's getting less and less category. what's up guys don't let yourself fall

Source: Google

★ 1

The Naples crunch facility is one of the nastiest places I have ever been in. The bathrooms are absolutely disgusting, smell horrible, the facility has more machines broke down or ripped. I'm surprised that more people aren't getting sick, way too many people sitting on machines for long periods of time using their cell phones. This place is nasty. I will be dropping my membership. Never will go back. DO NOT JOIN THIS GYM. Nasty.OSHA should check this place out.

Source: Google

★ 1

No air conditioning, it’s as hot inside as out. Dirty bathrooms, I could go on. Place needs a ton of work. Unfortunate because it’s a convenient location.

Source: Google

★ 5

Significant improvement. Much better staff then last year. Bryan Pullin and Rebecca the general manager are absolutely amazing

Source: Google

★ 2

Been a member from the beginning. It started off great but then gradually went downhill. Most of the machines I use are broken, in disrepair or dirty. They moved the heavy barbells behind the treadmills, so every time they drop them you jump. Groups of people monopolize the machines that do work while they socialize. Very stressful workout conditions. Sometimes the music is so loud that earbuds don't help. I don't really think they care what their members think. For the price, I guess you get what you pay for. It was conveniently close, but I have been going to another gym. It isn't as convenient, but it's clean, the machines work and you can get a work out in without leaving frazzled. I likely will be giving up my membership, but I keep hoping somebody who actually cares will fix things.

Source: Google

★ 3

Gets real crowded. Casuals with consistent gym goers makes difficult to get in a work out.

Source: Google

★ 5

My place for 15 years

Source: Google

★ 5

Bryan Pullin is the best trainer you can ask for!

Source: Google

★ 2

I have been a member here for a few months and have noticed that a lot of the machines are either outdated, not working and/or dirty and lacking routine maintenance. Machines are always down and the flow of the gym isn't user friendly. Classes being held in the middle of the gym while the class room is empty, playing very loud music and cant even hear myself think. Also took notice of others being annoyed as well. I guess what upsets me the most is that this gym has 5000 current members and the the slum lord wont fix anything.......so obviously my one time annual fee along with the other 4,999 members is being pocketed and not put back into the gym. So if you want dirty bathrooms, broken, dirty and unmaintained equipment, obnoxiously loud music and staff that never refills soaps, paper towels(with the exception of Sam) than this is your dream place!

Source: Google

★ 5

Gum

Source: Google

★ 1

Very rude manager, not to mention I scheduled personal training sessions and the trainer never showed up

Source: Google

★ 3

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★ 1

This Gym use to be Great!!! Then Bryan started and screwed it all up. Upset all of his co-workers, fired one of the top trainers they had for no reason at all. Also she had already put her notice in for leaving. All because of his “EGO”! Amazing how one person can screw it all up.

Source: Google