★ 1

Gym is a mess most of the time. Weights all over the place. No one reracks. Dumbbells all over the gym. Kettlebells all over. Overflowing trash cans. Need to make an effort to remind customers at front and with signage. And maybe if trainers walk by something not in its place, take a minute to clean up a bit. I’m tired of putting everyone else’s stuff away.

Update Thanksgiving Day: Showed up w some family who are in town for the holidays, thinking I could buy day passes to workout together and off course was told this one day Crunch wasn’t selling those but instead wanted me to sign everyone up to a plan. Crunch isn’t winning the customer experience game. Front desk reps seemed to not give a shit. So I drove home more resolved to find an alternative gym. The responses to these and other reviews also seem AI and/or funneled into a bottomless hole of “we don’t care”.

Source: Google

★ 5

Taylor was wonderful explained all the options of joining in a friendly way. Great facilities. Lots of space. Good environment. GREAT value

Source: Google

★ 1

Beware, $9.99 a month turns into $19.36 a month.
I signed up with the promo of $0.05 instead of $75 enrollment fee with the basic plan of $9.99 a month. they asked if I wanted the kick off promo of personal training after saying no 10 different times. I noticed I was charged the $10 promo. I went in to cancel my membership and they said they cant because of not reaching the 3 month commitment. but after being fraudulently charged $10 and an extra 9.37$ a month im over it. Don't sign up unless your cool with them charging whatever comes to mind and not canceling when you want to cancel, and emailing an owner than doesnt respond.

Source: Google

★ 2

The basic layout is fine and has all the needed equipment but the locker room is lacking. The showers were not clean, very small and had weak water pressure.

Source: Google

★ 1

Would love to take Zumba, but all it is is the teacher brogan shaking her behind in too short shorts for the Internet and not showing any of the people taking the class how to actually do the Choreography. Choreography is also much too hard for the age group. She is clearly doing it only for Internet views, and I do not feel comfortable taking a class where I know I may be in a video.

Source: Google

★ 5

Kathy's Sunday morning yoga is. a fabulous way to start my morning. Great relaxation and stretching

Source: Google

★ 1

This place loves to scam people. I went in and canceled my membership last year and they continued to charge my credit card. I called and confirmed that I had indeed cancel my membership, but my credit card continued to be charged. I eventually just disputed the charge, And now I’ve been sent to collections and my credit score is dropped. Absolutely terrible organization. Do not under any circumstances go here. You’re better off going to LA fitness or planet fitness.

Source: Google

★ 5

Just took a rest and restore yoga class 10 AM with Cathy and it was fabulous. She really incorporates the true meaning of yoga with the mind body connection. Look forward to the class each week.

Source: Google

★ 5

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★ 1

I’m extremely disappointed with how this location handles its members and their money. I had a family emergency and became a full-time caregiver, so back in June I requested that my personal training membership ($212 biweekly) be permanently canceled. Around the same time, my wonderful trainer Satarra—the only reason I stayed consistent—was let go, and no one from Crunch ever notified me.

Despite my clear request to cancel, Crunch Northlake continued charging me for months without authorization. I even went in person weeks ago to confirm the cancellation, and the front desk assured me my account was closed. After reviewing my bank statements, I discovered that Crunch had been taking money the entire time.

When I called to resolve it, I was completely dismissed and told to “just use” the sessions I never approved or agreed to continue paying for. The new personal training manager admitted the account was only frozen for two weeks, not canceled, and showed zero concern or accountability.

Now, after calling my bank to dispute unauthorized charges, Crunch Northlake has threatened to send me to collections. Instead of owning their mistake, they’re punishing a paying customer who was misled and ignored for months.

This is absolutely unacceptable and unethical. Members should be treated as people, not paychecks. Do not sign up for personal training here unless you want to spend months chasing your own money back.

Source: Google

★ 5

I’ve trained with Soja for a year and increased both in size and strength. While he is very knowledgeable and professional what really stands out is his likability. Honestly, he’s just a really good dude and I’ve had a blast training with him

Source: Google

★ 5

I recently moved to the area and decided to join Crunch after being offered a free one-day guest pass (shout out to Taylor). When I went in for the complimentary personal training session I was paired with Alejandro who was extremely helpful and knowledgeable. He helped me figure out where I lacked and things to improve upon on. Thanks to his assistance I look forward to going back and continuing my fitness journey at Crunch.

Source: Google

★ 5

Jaden classes are absolutely amazing! Her energy, motivation, and positive attitude make every class something to look forward to. She takes the time to make sure everyone feels comfortable while still pushing us to give our best effort. Her workouts are challenging but fun, and she always keeps things fresh and engaging. You can tell she truly cares about her clients and loves what she does.

Since joining her classes, I’ve noticed real progress — not just physically, but mentally too. Jaden creates such an uplifting environment that makes you want to keep showing up and putting in the work. If you’re looking for a coach who’s knowledgeable, encouraging, and genuinely inspiring, Jaden is the one! 💪🔥

Source: Google

★ 5

I have been consistently impressed with Soja Raphael's dedication and expertise. They have helped me achieve increased strength, improve endurance, weight loss through personalized workout plans and constant encouragement. Their knowledge of fitness and nutrition is exceptional, and they always make our sessions challenging yet enjoyable. I highly recommend them to anyone looking for a dedicated and effective personal trainer.

Source: Google

★ 5

The chisel classes with Jaden are fantastic, she is full of energy and keeps you motivated.

Source: Google

★ 5

Kathleen yoga class on Sundays and Wednesday are incredible out of this world, she really helps get to my next’s level. Kudos to her. ❤️❤️❤️❤️❤️

Source: Google

★ 5

The YoGa class Sunday's and Wednesdays with Kathleen it's amazing! Namaste 🙌

Source: Google

★ 5

My experience with soja and the rest of the staff at Palm beach gardens crunch fitness is fantastic and incredible I got good results in my training sessions with soja and the rest of the treated me like a person that continue working out at crunch if I had questions they were there to answer them I would choose crunch fitness as my gym to go always.
💪💪💪💪💪💪💪💪

Source: Google

★ 5

Soja has been a wonderful personal trainer. He’s got a chill personality, but he’ll push you when he knows you’ve still got more in the tank. His workouts leave me feeling great. I’ve had some amazing results in a few months and I’m happy to see him each week. I highly recommend his personalized workouts.

Source: Google

★ 5

Maria Mustafa is a wonderful trainer. Very intuitive, knowledgeable, and caring.

Source: Google

★ 5

I absolutely love Jaden’s group fitness classes at Crunch Fitness! Her energy is contagious, and she makes every workout fun while still pushing you to do your best. The music, the motivation, and the way she keeps everyone engaged make the class fly by. I always leave feeling stronger and more energized!

Source: Google

★ 2

Too busy to ever peacefully work out even during the slowest hours. They may have many lat pull-downs and racks but it’s still full. They also only have one of other popular machines. Further, the trainers are incredibly pushy and relentless in trying to gain new clients (I’m a former CPT, also). I’ve blocked so many personal numbers from the trainers here it is frustrating. It’s still relatively clean and friendly people just be prepared to never be able to use half of the equipment.

Source: Google

★ 1

I'm writing this Review because I have Been Scammed out of my hard earned money, By Crunch Gym Palm Beach Gardens. I WAS AT MY PLACE of employment when Crunch Gym employees ( 2 Females) walked in Soliciting a special promotion Crunch was having. $1 dollar down and $15 dollars a month was the scam I was Solicited! Being that I'm a Technician, I continued working on the Vehicle I was working on, while these 2 crunch gym crooks, signed me up For this special promotion! $1 dollar Immediately came out of my account!.. a few weeks later in the middle of the night, Crunch Gym took 34 dollars out of my Account! I then was thinking they took, 2 months $15 dollars payment at once.. This month, Crunch took $34 dollars Monday night, and then took another $64 dollars on Tuesday Night!!! So Crunch has charged my account $134 dollars, when I was told id be ONLY PAYING 15 dollars a month, and I've only Signed up for the Scam promotion 2 months ago, and these Crooks have taken my Light bill money, out my Account this month! I called to speak to the manager, who stated I was on there PREMIUM PACKAGE which cost 34 dollars a month with tax. I tried explaining to the Store manager, I wasn't solic

Source: Google

★ 1

I signed up for a personal trainer. When I went for a session I was told I was there on the wrong day. The personal trainer, Tony who I was to be training with was standing there with nothing to do but said he was not available and then rudely said “can’t you hear me” knowing I’m in my late 70s.
Dylan had stated on September 8 10:20 AM that the transaction was being processed and a refund of my $464 would take 1 to 2 weeks.
The refund has not been made.
I called today and Dylan answered the phone and denied he ever said that there would be a refund.
This is a sketchy outfit. If you value your money and time, stay far away from Crunch in Palm Beach Gardens.

Source: Google

★ 5

Come try out Crunch PBG, creations classes T,TH, SAT and Jessie’s classes M,W are amazing. Great people and trainers.

Source: Google

★ 5

I love this gym!! Everyone is so friendly and the classes are so fun!!

Source: Google

★ 5

Work out there 6 days a week, best place every.Creation is the best Trainer at Crunch Fitness Palm Beach Garden Florida.

Source: Google

★ 3

Solid place but there’s always a lack of clips for the ends of the barbells by the squat racks. Asked why and was told it’s cuz people steal em and they won’t give out more. You will suffer for others mistakes apparently.

Source: Google

★ 1

The whole business is a SCAM, they double charge you if you want to cancel your plan. And you have to be there in person and when you show up they said you have to give them 30days notice before they can cancel..

Source: Google

★ 1

It's impossible to cancel your membership here without speaking to the GM.

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★ 5

Crunch Palm Beach Gardens is an excellent gym with plenty of space to workout! Definitely bigger and better than Crunch Wellington. Although not as big as Crunch Greenacres.

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★ 1

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★ 1

Awful awful awful people they lie to into be a member then trap you with a 90day crap all I want is to cancel this membership

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★ 4

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★ 1

3 months bringing my own water cause this people doesn’t have change their water fountains filter.

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★ 4

Nautilus, hammer strength, and plate loaded machines, good for anyone who likes a good workout and a sauna in the locker room

Source: Google

★ 1

BEWARE THE GYM ITDELF EQUIPMENT WISE IS NOT TERRIBLE BUT THE CRUNCH FITNESS COMPSNY IS GARBAGE FIRST THEY TOLD ME I HAD TO COME IN TO CANCEL MY MEMBERSHIP…from another state then they would not cancel unless I paid them more money YOU ATE BETTER OFF GOING TO ANY OTHER GYM BUT CRUNCH THE THEY HAVE THEIR TENTICLES IN YOUR BANK ACCOUNT WITH A THREAT OVER TOUR HEAD THAT ID TOU JUST STOP PAYMENT TO CANCEL RATHER THAN PAY THEM TO CANCEL IT GOES ON YOUR CREDIT ID YOU HAVE AT LEAST ONE BRAINCELL USE IT AND GO SOME WHERE ELSE ADDITIONALLY THEY REPLIED TO THIS SAYING OH IT SAYS YOU HAVE TO CANCEL IN PERSON FUNNY BUT I DID NOT END UP CANCELLING IN PRRSON SO THE REPLY FROM CRUNCH WAS A LIE I ENDED UP CANCELLING BUT I HAD TO PAY MORE JUST TO CANCEL AND AGAIN IF YOU JUST STOP PAYMENT THEY KEEP CHARGING YOU AND IT WILL GO ON YOUR CREDIT SO THERE AN INSINUATED THREAT “if you don’t pay us more money we will tank your credit I feel threatened by this company I will die before I ever use this garbage company again I’m so angry I cannot even type correctly I must consider other options against this company I don’t like feeling mislead or threatened which this company has done both the 34$ you received won’t be worth it

Source: Google

★ 1

Absolutely rough experience all around. The gym’s got decent equipment, sure, but the management and their policies? Total mess and not worth the headache.

Source: Google

★ 2

Way too busy. Over staffed for some reason and the crowd is just weird.

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★ 1

Gym was nice but they will not let me cancel my membership unless I am there in person, and I am no longer traveling to Palm Beach Gardens.

I told them when I joined that I needed a membership only until July and they said there would be no issues canceling the membership.

I told them that it looks like the only way to stop paying for the membership was to cancel my credit card. So they threatened to report me to collections.

They are reporting me to collections because that is the only way I can cancel my membership?

I guess that is why they are able to provide the gym at that price. People like me who can't stop paying are supporting their low cost memberships.

Source: Google

★ 1

“No judgements” more like no honesty. I went to crunch fitness looking for a bang for my buck instead I was lied to and now crunch fitness is taking all my bucks. Watch out for the cheeky yearly fee they apparently fail to mention upon signing. Also, “you can cancel anytime” translates to 3 month minimum membership. Head on down to Crunch fitness where you can give not just your body but your bank account a workout at the same time!

Source: Google

★ 5

Absolutely love this location! Has been my home gym for over two years now! The staff is amazing and the members are even better! I lift weights and leave period! Don’t listen to the negative comments they would have bigger legs if they spent more time training than talking ;)

Source: Google

★ 5

Me encanta 🥰

Source: Google

★ 1

Absolutely terrible experience. The gym itself is decent, but the management and policies are bs. I canceled my membership in person back in 2022, yet years later I find I’ve still been charged monthly, even after moving out of state. Their in-person-only cancellation policy is outdated and intentionally difficult, and clearly the employee who handled my cancellation never processed it properly.

When I reached out to explain the situation and request a refund, I was met with zero sympathy and absolutely no accountability. It’s clear they don’t care about their members once they’ve locked you into payments. This isn’t just poor customer service, it feels like a scam. Just another company that clearly values profit over people.

Source: Google

★ 1

Source: Google

★ 1

THE AMOUNT OF TERRIBLE REVIEWS SAYS IT ALL!!!!!Yet another terrible gym in this area. I know they are not hiring the cream of the crop at these places but come on... Sent to one of the managers today/ Yet again my appointment was not handled correctly.
This has happened 3 times and I really am not happy with this and should not be.
Also the manager that was there today was unprofessional at best.
If what I signed up for is constantly changing I do not think I should be obligated to continue with my membership.
I gave this gym every opportunity to give me better service and I even upgraded my personal training sessions. Only to be disappointed and treated horribly today by CHARLES, I have no idea where he grew up but his lack of basics is frankly unacceptable, disrespectful and disgusting.

Source: Google

★ 1

My wife paid for 90 days along with personal training. 60 days in there have now been three times her personal trainer was not there when they had an appointment. For this reason she wants to cancel. They refuse. So basically she has to continue to pay and put up with no shows.
Think twice before you enter a contract that they do show up for.

Source: Google

★ 5

Always clean, staff is great, never overly crowded.

Source: Google

★ 1

Worst gym ever. I have joined the gym on March, wanting to apply for a “month to month” membership, because I wanted to try them out. At the end of the same month I have moved to another state because of work. I called them to cancel or freeze my account, then I was told that I have signed the contract for 90 days and I can only freeze my account when I pay out 90 days+ yearly maintenance fee ( which I was never told upon signing the contract, after I certainly specified that I want mont to month membership). Yet, my fault that I didn’t read 5 pages contract before signing it. But spending over 40 minutes to sign me in and trying convince me to get a personal trainer and spend even more money, but failing to mention that they are making me sign 90 day contract is so manipulative by their employees.

Source: Google

★ 5

Love the classes, Creation R and Shar are the best

Source: Google

★ 5

Been working with Tarra for 4 months Incredible coach. Pay attention to your every need and tweaks the prefect plan for you to get you where you want. HIGHLY Recommend her as your personal trainer.

Source: Google

★ 1

Payment for monthly and annual supposed to come out on the 11th and 12th. I was in on the 13th and 15th. I woke up on the 16th to $128.53 charge. I was told that the payment did not go through, and I was charged a $15 late fee twice for both annual and monthly. This is not accurate since there was money in my account. I inquired why I was not made aware of the issue when I was physically there twice and was told that they didn’t know until the 15th. I asked how is it that I’m being penalized for there being no communication ESPECIALLY since I was in the building. I was told the 3rd party they do their billing through makes money off of their late fees… I was told she could’ve waived one of the late fees (which is ridiculous) but the transaction was already collected. So seeing no pending or attempted transactions in my bank account plus not being notified by ANY of the workers on the floor checking me in looking at my account plus no alert from my bank (I get an alert if a sneeze was declined) that a transaction was declined. So basically you have to be psychic. There was no resolution and they were perfectly okay with me being penalized for their issues with their system. DO NOT JOIN

Source: Google

★ 5

Ive made this my new home gym and I couldn't be more happy. Marisol and Stephen have been the best at getting me acclimated here and making me feel welcome. I highly suggest anyone who lives in the West Palm area to come and join this gym

Source: Google

★ 5

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★ 1

I had to cancel my membership because working out on the weekends was difficult because of there short hours, but to make it worse the last 15 to 20 mins they are open I had to workout without music which was replaced by the girl that works there asking you to leave because she wants to go home. In fact she instinsts on speaking on the loudspeaker continuously for the last minutes there open. While trying to workout I had to listen to her complain about wanting to go home because she has to be there again in the morning. This is extremely unprofessional and disrespectful to customers who are trying to finish there workout.

Source: Google

★ 1

You better be careful when you sign up, because they will prevent you from cancelling your membership and want to continue to charge your bank account.

Source: Google

★ 5

I honestly only go to Crunch because of Satarra! She’s an incredible trainer, especially for women who want to take their fitness journey more seriously. She’s not just knowledgeable — she’s super motivating and makes working out something I actually look forward to. Satarra has really helped me fall in love with moving my body, and her workouts are always challenging but achievable. If you’re looking for a trainer who truly cares and pushes you to be your best, Satarra is the one!

Source: Google

★ 1

BE AWARE of “90 day” clause!!!! When you sign up it says month to month but of course the tiny wording all the way at the bottom of the agreement says you need to wait 90 days before you can cancel. They are slick! Not worth the money either!

Source: Google

★ 5

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★ 5

Went here for 3 and a half years before moving out of state. Great gym with lots of a great people, including the staff. Cancellation process was stress free which I appreciated a lot.

Source: Google

★ 5

this crunch is so on period!!! (period means good)

Source: Google

★ 5

Great gym! Huge variety of equipment and very clean!

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★ 5

Come get Ripped with Chrisday the best trainer they got!!!!!!

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★ 1

I genuinely don’t understand the hype. This gym is extremely small with terrible equipment. The hoist equipment is obnoxious. This gym is usually so packed that you can’t do your workout in peace with extremely bright lights. Also anyone who goes here will be talking down on planet fitness thinking they are doing better somehow at this terrible gym. I’m canceling my membership and going right back to planet fitness. Also why can’t i cancel my membership online or on the phone i haven’t used this gym in a while cause it sucks and i have social anxiety but i keep forgetting to go cancel i hate you crunch

Source: Google

★ 1

Terrible customer service they didn’t know how to charge my card they didn’t let me cancel my account they were horrible I called Wellington and they helped me out right away these people are horrible

Source: Google

★ 1

Buyer Beware! They tell you it is a 30 day notice to cancel. What they actually mean to say is that you have to cancel the day before your next billing cycle to be released from the contract in 30 days. If you do it any other day after a payment has been taken out then they will take the next payment so it essence it could be a 60 day notice.

Furthermore if you want to downgrade your membership they charge you an additional $20 to do that.

Check out EOS down the road. Cleaner, more equipment, amenities and 24 hours with attended staff. None of these games on cancellation either.

Source: Google

★ 5

I work out here and in Tamarac. Each location is clean, the vibe is good, lots of equipment and staff is super friendly.

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★ 5

I love the atmosphere and cleanliness of this facility. Everyone is so welcoming. Maddie M is the best Trainer!!

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★ 1

No los recomiendo

Source: Google

★ 1

Do not join this gym!!! I have been trying to cancel my membership for months! I went here for two years only to be told they charge the next month if you are less than 30 days from your next payment. What!?! I would not recommend joining here in case you want to cancel ever in the future. Their customer service is horrible. Do yourself a favor and join a different gym.

Source: Google

★ 1

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★ 5

Great

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★ 4

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★ 5

Crunch is hands down the best gym ever! The atmosphere is welcoming, the equipment is top-notch, and the staff is always friendly and helpful. No matter your fitness level, there’s something for everyone—from high-energy group classes to spacious weight and cardio areas. The gym is always clean, the music keeps you pumped, and the positive vibes make every workout enjoyable. If you’re looking for a gym that’s affordable, fun, and motivating, Crunch is the place to be! Highly recommend!

Source: Google

★ 1

It’s sad when you literally have to take things to social media to get any kind of resolution or response from companies. Crunch Fitness Crunch Fitness apparently you have no working corporate number or email to utilize regarding issues that need to be escalated past your location managers. You advertise this $10 personal trainer session with the start of a membership which is great! However your hired personal trainers tend to leave out important information regarding the program when you sign up such as your 3 month commitment before any program cancellation. Regardless you offer a freeze option for payments to customers with the stipulation that the request is made within 10 days of the payment due date. I came in on Tuesday 06/04 and spoke with your manager of the personal trainer Tyler who placed the freeze to the account to have the payment intended to be processed on 06/14 to now be processed on 06/28. On 06/14 I got a notification from my bank that the payment was however processed on the original date. I was referred to Tyler yet again to deal with refunding the payment and canceling the personal trainer program. Ofcourse Tyler was very happy to tell me I was unable to cancel the program but free to downgrade to the cheapest personal trainer program. When attempting to get an explanation as to why the payment was processed despite the given notice, I was told that Tyler would look into this but wasn’t sure why it had. I was given his email address to follow up and was told there was no one else I could contact regarding the issue. I’ve since sent Tyler two follow up emails to get some answers with no response. I called a few minutes ago to speak with Cris and was told “they’ve been busy with a lot going on and so he doesn’t have an answer for me” since the department he needs the answers from is managing 65 other locations. I think that’s very unacceptable as it’s been almost 2 weeks since the payment error was brought to their attention. If you guys have a number to contact or an email of someone else that can provide some answers that would be a great start. As of right now, I am beyond disgusted with your service. Within minutes of posting on social media regarding my experience, a number of people have also came forward and reported the same. Very sad!

Source: Google

★ 5

Best gym I have been too. Staff is very helpful and welcoming. Clean and people here are nice.

Source: Google

★ 2

Great machines available however, only cold water available in the shower, the hydro machines were very dirty when I used them, no towels. Front desk had 3 men one moment and the next I’m waiting for 15 mins to ask a simple question. Bad experience, lake worth is MUCH better. Worth the drive down.

Source: Google

★ 1

Looking at these reviews I see why that girl pulled the fire alarm on YouTube who got arrested

Source: Google

★ 1

I don’t know how many times I’ve been overcharged by this gym. I was pressured into doing personal training sessions so I did three ($58 each), no problems. A few months later I noticed I was still getting charged even though I never signed up for new sessions. I also only agreed to do three sessions and the trainer understood and said that was fine. When I went to see why I was still getting billed, turns out the trainer had been fired and nobody in management reached out to inform me or offer me a new trainer when my account showed I was still getting billed for personal training sessions. They refused to refund me the more than $200 in training sessions I never received or signed up for. Today I went in because I was billed twice for my membership. No real explanation as to why I was incorrectly billed and no solution so once again, I’m paying for their errors. I’m waiting a a month until my claims with Chase have been processed, but then I’m 100% leaving. And don’t even bother trying to find a phone number for corporate, there’s no one who could actually help or offer support.

Source: Google

★ 5

Seth & Marisol were very helpful. I forgot my gym fob and they’re not my original sign up home gym so usually they can’t look me up, but they were able to assist another way and help get me checked in and a new fob. Gym day saved! :)

Source: Google

★ 5

Best gym I have worked out at. Super friendly staff. Super clean and new equipment. Awesome personal trainers. Highly recommend jim as trainer! He focuses on what gym goals you have and modify workouts to fit your workout goals and what you are comfortable with while also motivating you and pushing you further than you think you can go . Very knowledgeable and friendly!

Source: Google

★ 1

Omgggg if you think you are just going to have a quick work out no they stop and talk for hours because it “policy” so I was there from 8am til 10am talking about how this is the best gym, how they have the best hit zone plans etc HOW OVERWHELMING!!!! while I was trying to leave they literally would not let me leave lol omg just be prepared and have a free day with nothing to do I did not get a chance to work out unfortunately I made a run for it and 3 other staff approached me while I was walking out ….I understand advertising but damn imagine being held hostage at a gym

Source: Google

★ 5

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★ 1

Like others, I initially signed up for a monthly plan that the gym insists has a 90 day minimum. There was no mention of a 90 day minimum during signup nor in the provided membership agreement. The company falsely advertises plans and should be taken to court for pulling a fast one on its customers.

The gym is also always crowded and facilities are constantly out of order. I’d strongly recommend going with another gym instead of a Crunch one.

Source: Google

★ 5

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★ 1

These people are the worst I signed my wife up but she got a new job so couldn't go when I tried to cancel they said I had to pay 120.00 to cancel which was ridiculous since nobody ever set foot in the gym so they sent me to collections

Source: Google

★ 1

I'm a member in a different state. This place charged me $16 for a single day pass, which is more than my monthly membership at my own crunch. Ridiculous.

Source: Google

★ 1

In the middle of my set one of the group fitness trainer ask me for the barbell that I was using stating she needs it for class when there are about 10 others barbell in the gym. On multiple occasions there is no one available to open this gym…after driven 40 mile from Port St. Lucie to workout at this gym before work…it really annoying. Need better management.

Source: Google

★ 1

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★ 5

The gym is very well equipped with good equipment... They recently upgraded a bunch of stuff so you have access to many different types of machines. The eye candy isn't bad either.

Source: Google

★ 1

So disappointed that the water dispenser doesn’t work! Even planet fitnes has better attention of situation like this

Source: Google

★ 1

Absolutely Horrible Experience with Crunch Gym's Cancellation Policy

If you’re considering joining Crunch Gym, RUN the other way. Their cancellation policy is a nightmare designed to trap you in a cycle of hidden fees and frustration.

First off, they require all of your banking information, including your routing number, just to cancel your membership. Yes, you read that correctly — they want direct access to your financials before they’ll even consider letting you go. This is not only invasive but completely unnecessary for a gym membership.

Even more shocking is the complete lack of easy cancellation methods. You cannot cancel through the usual means, like a simple email or letter, which are stated as acceptable methods on their site — but to no avail. No, they make it nearly impossible to end your membership with their confusing, convoluted processes. If you don’t cancel in the exact, obscure manner they dictate, you’re still locked into paying.

And don’t get me started on the cancellation fee. After all the hoops you have to jump through, they still have the audacity to charge you just to stop being a member. It's absurd and speaks volumes about how little they care about customer satisfaction. Crunch Gym clearly operates on the principle of squeezing every last penny out of its members, no matter how bad the experience.

Looking at reviews on sites like Trustpilot and the Better Business Bureau, I’m far from alone in feeling scammed. Customers everywhere are sharing horror stories about being locked into memberships for months, dealing with endless billing issues, and being forced to give up personal banking information just to end a gym membership they no longer want or can use.

In short, Crunch Gym’s cancellation policy is a predatory scam designed to exploit customers. I would strongly advise anyone considering Crunch Fitness to think twice, read the reviews, and look elsewhere for a more ethical fitness provider.

This review is not directed at any specific location but at the entity as a whole.

Source: Google

★ 1

Don't sign up unless they accept cash payment. They can't be trusted with your credit card, let alone your checking account, both of which they demand open access to.

If you cancel, you'll need to hire a lawyer to do it or they will continue charging you for years.

Source: Google

★ 1

Hi pressure sales team. They make it near impossible to cancel your membership. You either have to hand write a letter to their Tampa office or come in in person. I was not in the area to do so at that point. You can't send an email or use the app and they just said oh well you agreed to it in our terms. Total scum move

Source: Google

★ 1

I cancelled my membership due to a major heath issue ! They charged me 4 months additional after a dr sent them a email and not 1 but 2 in person visits . They said they have no documentation! When I asked to speak to corporate, they didn’t have a corporate number. They said they’re all franchise out so then I asked for the owners information and the manager at this crunch on Northlake stated that he didn’t know who the owner was. I said you don’t know who you work for ? His statement and I quote I work for Crunch . After I had to pay yet another moth to cancel yet the 4th time , he said you have until Jan /6th to use the facility .Shane on you crunch !

Source: Google

★ 1

I want to start by saying this is the first review I’ve ever given 1 star. I typically prefer to build up and support local businesses. However, me, and many other long time members of Crunch, are on our last straw. I’ve been going to Crunch for almost a decade since it was at the old location on the east side of I95. This location was great when it first opened but has quickly gone downhill in almost all facets. People at the front desk are friendly and equipment is current but beyond that the gym needs a lot of improvements. First off, it’s FILTHY—floors, bathrooms, locker rooms, showers. One of my friends even got MERSA in the men’s sauna. It is disgusting, even for a gym.

The gym is ALWAYS crowded. I typically go at 5am and by 5:15am it’s difficult to get through my workouts due to the wait. Evenings are even worse. The only time I’ve found that works ok is Sunday afternoons.

My biggest gripe with Crunch though is that I joined this gym mostly for their functional area and originally paid a premium price for that benefit (although they don’t monitor that and anyone can use it which is fine…maybe this rule changed). However, during all of the normal times of the day they have classes and BLOCK OFF THE ENTIRE FUNCTIONAL TRAINING AREA (probably 1500ish s.f.)…sometimes for a class of just 3-4 people which is stupid. There’s another studio in the gym that is rarely being used where they could easily do many of their classes. Or they could just block off a portion of the area (like the turf) so that other people who have paid to use that area can still get a functional workout in, especially when the classes aren’t even using most of the space/equipment. On top of that, several of the trainers (not all of them) leading the classes are extremely rude when kicking people out of the space which is completely unnecessary. It’s possible for the class-goers and the regular gym-goers to coexist and safely use the area simultaneously.

Finally, where are all the collars for the barbells? I feel like there are about 4 sets of collars for the ENTIRE gym. I know people steal them but, as a business owner in the hospitality space myself, regularly replacing items (especially cheap ones like collars) should easily be baked into your cost of doing business.

Come on Crunch. Get your act together. I’m sure my comments (and the numerous other reviews calling for improvements) will likely fall on deaf ears but who knows, maybe upper management actually cares about more than just signing up as many members as possible regardless of how it affects their loyal customer base. Here’s to hoping.

Source: Google

★ 3

This location offers a lot of classes and has a variety of equipment. But they are not taking care of the equipment cleaning. So much dust and dirt on the cardio, it is gross. And even the window sills are being neglected. It’s not just about the floor but taking care of everything. Although the trainers job is to work with clients, there were 9 of them standing around the desk today. I hope all had appointments.

Source: Google

★ 2

Sleazy billing practices, 90% of the front desk staff is uninformed and unhelpful.

Source: Google

★ 1

If I can rate this place zero stars I would. My boyfriend and I go get a membership back in July close to the end of the month they charged us 35 dollars. We end up not wanting to go to the gym we go see how we can cancel it there’s no option to cancel our membership online we called and they said we signed a 3 month contract when we never signed papers or anything. They never told us about the contact when we went in person. We were not able to cancel it they are liars do not recommend going to this gym 2 days ago my boyfriend went to the gym to go cancel it and they said that there’s a 80 dollar cancellation fee which is bs I never heard of that. They also charged us for December month when the month just started. My boyfriend then goes today to cancel it and they said they are raising the fee and we have to pay 235 dollars. This gym is full of lies and unbelievable Do not go here they just steal all your money and come up with all these fees to make more money. We never used the membership they didn’t want to refund us the money either. DON’T WASTE YOUR TIME AND MONEY.

Source: Google

★ 1

BIG SCAM !!! CAREFUL WITH THE SUPPOSED PROMOTION, A MONTH FOR FREE ???? NO NO NO, A LIE, NOT WHERE SHOWS YOU IS GOING TO BE CHARGE IN ONE WEEK, NO WHERE SHOWS YOU IS MINIUM 3 MONTHS PERMANENCE, CALLING MY BAN TO REPORT THIS SCAM

Source: Google

★ 5

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★ 1

I don't have any gyms close to where I was currently at. They did not wanna let me use the free trial gym on the Thanksgiving day and only needed just one day. They told me I would have to become a member. That's one of the reasons I don't like crunch n will never sign up for it this young kid was trying to basically force me sign up because the gym was packed La fitness def wouldnt try me like that....

Source: Google

★ 5

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★ 1

Stopped in the gym asked for a day pass to see the gym and if i liked it i would join. Was told she just needed to go over a few things with me first. 30 mins later I was told in order to train i would need to purchase a membership or a daypass. I walked out. An hour of my life i will never get back. Not for me.

Source: Google

★ 1

They are fraudulently charging my card for an ex boyfriends gym membership and I never gave him permission to use my card. I went in three weeks ago to straighten this out and they still charged my card $98 yesterday this is fraudulent and I am about to cancel my membership and go back to planet fitness

Source: Google

★ 1

Unless its a medical emergency, who ever forgot to open the gym today Sunday morning needs to get fired.

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★ 5

Over a decade or so me and my wife have had several gym membership from Bally's to La fitness to U fit, this Crunch is by far the best when it comes to workout experience. The equipment is very new, the staff is always friendly and accommodating and best of all it never felt like a sales pitch. They’ve hired some new staff recently but we signed up with Angelica and Steven both amazing peeps. W gym

Source: Google

★ 4

Clean gym and friendly staff.
Shout out to 2 of the best instructors ever " CREATION" and "SHAR" 💪🏽

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★ 1

NOOOOOO! Do not ever fall into this scam not even for a free guest pass. They will make you sign a contract and then you will never have a way to cancel. You can't cancel via app, You can't cancel via phone, You can't cancel via email, You can't cancel via website. If you try to cancel in person they will make you go in circles. If you do not cancel the day you are supposed to they will make you pay the complete next year (which you do not plan to go) . I still don't know how this scam is able to happen. This is worse than a Ponzi scheme. Stay away #scam #fraud #crunchfitnessscam

Source: Google

★ 5

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★ 1

If you can find a different gym, go to that.. even if it’s far because trust me when I say it’s worth the drive !! They all have terrible attitudes here which sucks because one of the trainers is really sweet, the operation manager is the rudest but I’m sure you can tell by the other reviews. It’s crazy that she hasn’t been fired considering how rude she is. I can see why the front desk people are so rude.. they must of learned the customer service from her.I’d say throw away the whole team and find new employees, including the management team

Source: Google

★ 5

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★ 5

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★ 1

Very bad experience . My wife and I decide to join this Gym and we got the free online pass Which is a hoax. After we arrived we were greeted by a lady at the front desk I told her we did the online 1 day pass. We had intentions to sign up after workout all we wanted is ONE DAY PASS as is post online. Seems like the rep or her manager did not like that. the wanted me to sign up right away. She went a few times to speak to someone and came back and said the online pass address did not match so I said not problem I gave her the address that I use online. Normally I use my PO BOX. She went back and later she said my address on my DL is from orlando so it is $15 dollars if you want to workout. It was so disappointed because I do sales as well but the experience was very poor I would not recommend anyone to sign up this gym and if you do so join online it is too much hassle at the front desk and the 1 day pass is all false do not believe it. It is just a hook and it is not free it is $15

Source: Google

★ 1

Place itself is ok a bit loud sometimes but be aware that you can never cancel your membership unless you lie and tell them you’re moving overseas. I made countless of trips to the gardens location I spend 3 months trying to get them to close my account and they keep saying they need to take one more payment out. And that’s after the 3 month minimum policy. Which they will tell you that you can cancel anytime after the 3 months lies lies lies… I stopped all payments and they still refused to close it and say they will send me to collections if I don’t pay.thats not right. My friend is going through the same darn thing with them. Well go ahead. I’m file a complaint to BBB BURO AND THE ATTORNEY GENERAL.
And my plan was supposed to be $34.34 they started charging me that then they changed it to $49.44 without my knowledge.
If you don’t want the headache from them DON’T SIGN UP. My credit card company put a stop payment and they still went through even them couldn’t understand it. Now the credit card company is file a dispute against them on my behalf

Source: Google

★ 1

I went in due to a friend recommending we try a month to month to see if we liked the gym. I signed up paid $60 up front for the month to month membership which had a no cancellation penalty. After three or four visits we didn't like how crowded it was so I went in to cancel the membership. The manager was a complete jerk in his early 20’s and lied straight to my face and said I signed up for three months. I showed him my CC statements to prove he was wrong. He couldn’t pull up anything about my membership. He refused to cancel it. We paid total $120 for three days in the gym.
On top of that they recently sent the account to collections over a supposed $100 bill that is now 240$ in collections. This company acts in bad faith and lies to members when they sign up. I will be filing a lawsuit against Crunch and anyone who would like to join me is welcome. I will spend thousands just to stop this evil company from harassing and threatening people over a simple $15 a month membership.

Source: Google

★ 1

SERVICE-F! TRANSPARENCY-F! TRUST-F!
DO NOT TRUST!
BEWARE!

Source: Google

★ 1

Canceling is impossible and the gym is overpacked. They are just in it to make money.

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★ 1

Do not sign up for this gym. They make canceling a nightmare.

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★ 1

Awful, do not sign up here. Scam their customers. You have to pay for an additional month of membership at time of cancel.

Source: Google

★ 1

You’ve been warned- they are just like any scammy gym, require you to cancel in person and give 30 days notice plus pay for your next month of membership to cancel.

Source: Google

★ 1

Absolutely awful customer service. The gym itself is good but some people who work there are awful. They were pushing me to get my membership even though I told them that I would get it a bit later, I just had to wait for something and they were giving me mad faces; also when I got my membership the guy started selling me some trainings that I never needed at the first place; I kindly told them that I would tell them if I needed but for now I was good and I’d pass, the guy tried to sneak in the 10$ charge for the kickoff training . I’m glad I took a look before paying. I’m Not being cheap for 10$ it’s just an unacceptable behaviour and awful customer service.
I told him to remove it and then started receiving 300 questions why why why why. I don’t understand one “no I’m good, I’d tell you if I need it” is not enough for them?
Never take kindness as a weakness. Trying to be polite with people and they are doing that to you.

Source: Google

★ 1

The gym itself is decent, but it is always packed. It's very difficult to get a good workout when you have to wait for machines. Additionally, I terminated my membership before my annual dues date and was still billed for the subsequent year's dues, despite the cancellation. This serves as a reminder to refrain from getting a membership with Crunch should I require gym services in the future.

Source: Google

★ 1

This place is a zoo. It’s always chaotic and crowded, the staff are not friendly. The establishment is primarily focused on making money.

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★ 5

Chrisday is the bomb! Come see him!

Source: Google

★ 1

Continued to charge my card after they were told explicitly not to. Staff was quite rude about it and laughed. Silly to charge a card without authorization and services not rendered, only to get stop payments put out for them and a membership lost, as well as a gleaming 1 star review. Cya

Source: Google

★ 1

Crunch fitness wouldn't even honor a one day free pass to check out gym because I live more than 5 miles away. So ridiculous. Planet fitness it is!

Source: Google

★ 1

**BEWARE!! Military and Travelers abroad!!!

My brother who is a USMC has not gone to crunch in almost three years! Yet they continue to charge him monthly! This is a scam and one day this will end up being a lawsuit with enough complaints we could file a petition! I have seen so many people complain to all platforms! Your company and your policies are scamming everyone including our MILITARY! This is disgraceful! The only way to cancel is to go there in person and if you have an outstanding balance they won’t cancel and they will bill you right to your bank through ACH PAYMENT! PLEASE GO TO LA FITNESS! Or get outside! This is a scam to ruin your credit and take funds from you later in life somehow some way! They are EVIL! Please 🙏🏼 do yourself a favor don’t go here!

Source: Google

★ 1

Unable to cancel membership online or on phone. You must come in person.

Source: Google

★ 1

Needs a bike rack. Crowded all the time.

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★ 1

This gym is a huge scam! They don’t tell
You anything about 18$ included in the gym membership! Very unprofessional and rude when I asked to cancel the personal trainer they told me I made a commitment and it’s gunna be 58$ for 3 months and they will
Charge 58 until October! So I had to freeze it! And guess what? It’s gunna charge me in October! So now I have to close my bank account! Worst gym I have ever been to! Only went twice !

Source: Google

★ 2

The gym itself is really clean, equipped, and great.
However, it feels like there’s a lot of fine print they conveniently don’t explain before you sign up. For example, I was able to refer my husband to join and he didn’t click some specific link so therefore I did not get the incentive for the referral program. Also, when you downgrade there will be a $20 fee. I wish I knew this.

Source: Google

★ 1

Horrible service and lack of communication. I signed up and explain to them that I have a daughter that I bring with me every day. The day that I went in with my daughter they did not let her in because she was not 14 yet. No one explained to me that you had to be 14 in order to exercise. My daughter is 13 1/2 and she exercises every day at LA fitness. This gym is just ridiculous, way to crowed it and they make you put your bank account number instead of your credit card for your monthly payments. Please people go to LA fitness, it’s a little bit more but the service that you get it’s amazing!

Source: Google

★ 5

For a corporate gym, it is clean, well managed, and organized. They are actually renovating, adding more space and equipment, and it looks awesome! The trainers here are in phenomenal shape and know how to motivate and transform. I work with Zack, and he has changed my life in the last four months and essentially rebirthed me to a better version of myself well on my way to meet my fitness goals exceedingly faster than I could have ever anticipated. I have also had the opportunity to train with Maddy, who is not only in magnificent shape herself but also extremely motivated and very intelligent on the mechanics and science behind training. The overall atmosphere and personalities in this gym are exactly what you would want in any local gym experience.

Source: Google

★ 3

TURN THE MUSIC DOWN

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★ 5

Seth is very professional. He helped answer all my questions and educated me about the gym. I had a phenomenal experience here.

Source: Google

★ 5

talan was very helpful and i love the gym

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★ 5

I love
this gym. I remember I needed a new challenge and crunch has done it for me. The palm beach gardens location staff is so friendly and can't wait for the expansion which I must say they are doing a great job expediting it .

Source: Google

★ 5

A primera vista ,, el mejor gym que he visto.

Source: Google

★ 2

This place was almost great, except for the operational manager, Angelica. She had such a poor attitude towards my friend and I and I’m very surprised someone like her was working in a *usually* uplifting gym atmosphere.

Hoping she doesn’t work there much longer, or at least doesn’t have contact with customers anymore.

Source: Google

★ 1

Their trial 3 day pass page does NOT say you have to live within a 5 mile radius. I travel a lot and was a member in Santa Rosa California. They sent me back without even considering the fact that I had driven all the way there. I even asked them to. The other employees were embarrassed but the white boy taking to me didn’t even show any hesitation or remorse or empathy. He almost enjoys telling people to leave. Identifying him only because I don’t want to get the others in trouble.
I was a member before, now Planet Fitness is my travel gym.

Source: Google

★ 5

Shout out to Maddi at Crunch. 3 of us dropped in this am to move a little to start our day. We go to Bimini Thursday to participate in The Crossing for CF paddle from Bahamas to Fla. I left my phone on an incline treadmill and called once I realized. Maddi took the time to go look right away, retrieved it and kept safe at the desk til I came back. She was a lifesaver and deserves a big pat on the back!! Huge thanks!!!

Source: Google

★ 5

sabrina, who gave me a tour, was super kind and welcoming. i felt hesitant coming to this gym at first, but she convinced me by showing me everything this gym has to offer. very professional. i’d recommend!

Source: Google

★ 1

You can't cancel your membership online or over the phone? Is this 2005 or is the company predatory? You have to go in to cancel "because we need you to sign documents". Last I checked, documents can be signed online. What a joke. Don't waste your time.

Source: Google

★ 1

This is a great place to work out however there is one issue Angelica at the front desk is abrasive and lacks interpersonal skills. She was not inviting when I signed up for the gym and subsequently remains unfriendly.

Source: Google

★ 1

This gym is the absolute worst! The music is loud and inappropriate with profanity and the N word. The reps at the front are incompetent. They are only there as a warm body and cannot help you with anything. They engage in conversations amongst themselves and ignore you…the absolute worst customer service. Made a referral and they did not honor it…blamed it on a third party. The gym is crowded and dirty! DO NOT join this gym! Stay away!

Source: Google

★ 1

Dont sign up with them you wont be able to cancel. I signed up for 2 classes with a personal trainer i made it very clear i only want two classes after my two classes they told me i cant cancel i signed for a 3 month contract which i did not even know about they dont print out the contract to sign they tell you to sign on a small screen. After the 3 months and lots of money later i went into the gym to cancel everything on my name as for i am moving to north Carolina the lady that helped me assured me everything in my name is cancelled i asked her a few times and she said Everything in my name is closed i dont need to worry just to see two days ago the still deducting the money for the personal training classes no one at the gym is coming back to me looks like they are committing fruad at this gym and i see reviews with the same problems but the gym dont reply to that reviews only reviews of people saying positive stuff what a way to run a business was my biggest mistake to sign up at this gym

Source: Google

★ 1

You pick and choose which reviews you respond to I’m sure this won’t be one of them. Be careful of Palm Beach Garden crunch. Will not respond when trying to cancel membership. Keep billing for trainer , Jonathon , texted numerous times to cancel PT sessions but he ignores you. Called left a message for Tyler, manager, guess what no call back. Absolutely horrible customer service. Stay away.

Source: Google

★ 1

Came with my husband as a guest, they FORCED us to sit down and talk to them AND do a tour which I declined twice. They said “it’s standard procedure and other gyms that don’t do it aren’t doing it properly”. First off, if I want the tour that is great because I know someone will help me. We specifically declined it.

When you are just starting to go to the gym, a lot can be intimidating and make you feel like you’d don’t want to come back you also like feel like you are on display.

Parading me around knowing that this triggers me, after I specifically asked to not do this TWICE makes me never want to come back here. Gym culture can be overwhelming and not everyone approaches it the same at all, you want people to feel included and not be intimidated, don’t force them to do things that make them uncomfortable.

Source: Google

★ 1

Don’t go there. Worst gym ever. Equipment dirty and crowded. Management are so unprepared and unprofessional. They lock you in and they make impossible for you to leave although you are out of the contract window. Cancelled my membership and they continue to charge me. No one seems to able to solve the issue!!!

Source: Google

★ 5

Eli is the best manager!!

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★ 5

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★ 5

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★ 5

Great atmosphere, very friendly employees, and very reasonable prices. Equipment and facilities are always clean

Source: Google

★ 5

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★ 5

I love crunch fitness. I switched from a different gym after I moved and I love that this gym actually has great classes. The instructors are great and I only wish I could attend more classes but cannot due to the schedule. I have not had a bad experience here, the staff is friendly, bathrooms are clean and the fitness classes are great!

Source: Google

★ 5

Good service

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★ 5

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★ 5

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★ 5

Great gym with friendly staff

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★ 5

Great gym

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★ 5

Best gym I’ve been to in a while

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★ 5

José and Ase be my motivation to work out in this gym, without them me and my family would be somewhere else .

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★ 5

A great place that while crowded, has a lot to offer no matter your goals

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★ 5

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★ 5

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★ 5

Beautiful gym, great facilities and Eli was super helpful, and his energy is very motivating and infectious. Love love love this place.

Source: Google

★ 4

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★ 5

The staff is always friendly and helpful and there is a wide variety of equipment not at other gyms. A little crowded but worth it!!

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★ 5

Great gym; i love the coaches, great equipment and always clean.

Source: Google

★ 5

I LOVE CRUNCH!!

Source: Google

★ 5

Zollo was so helpful!!!!!

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★ 5

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★ 5

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★ 5

The front desk crew are incredible

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★ 5

Recommend Gabby! She’s the the best :)

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★ 5

Great facility, Friendly and knowledgeable staff. And definitely great equipment, weather you like to train hard or just come in for quick workout, this place is has something for everyone.

Source: Google

★ 5

Gabby is the best! Front desk is amazing. Ask for Gabby if you want that big CAKE 🎂

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★ 5

Amazing gym!

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★ 5

Ase is amazing go see him at the front desk!!

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★ 5

Super clean, best spot around easily

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★ 5

Eli’s the best

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★ 5

Eli is always so happy to see us! He’s the whole reason I signed up! I always so happy to see

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★ 5

Love this place so much!!! Eli R is amazing and the best face to see when you first walk in! The reason I signed up!

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★ 5

Great gym Eli is the best 🙌

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★ 5

Eli is the best manger

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★ 5

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★ 5

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★ 5

Great staff!

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★ 5

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★ 5

Highly recommend

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★ 5

Angelica is super friendly and so is the rest of their management team. Very helpful

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★ 5

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★ 5

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★ 1

Went to the front desk to help with my friends membership and the man working was extremely rude. Rude behavior and attitude is totally uncalled for. This is not the first time that the front desk staff has been COMPLETELY unhelpful. Such a great gym with awesome equipment and very unfortunate that the staff is ruining it. Trying to bribe me to purchase the higher membership will not cover up your unprofessional service. Over 30 reviews about the front desk and I am not surprised. Doesnt take much to be kind.

Source: Google

★ 1

Had an issue with my membership and one of the employees his name was Seth was very rude and unprofessional. Was no help in solving my problem and did the absolute bare minimum. Someone needs to retrain him on proper communication skills. It’s not hard to be kind….

Source: Google

★ 1

The gym its self is fine, but on the other hand. They give you a hard time about canceling your membership, They misinform you into signing contracts, they take money from you constantly, and try to keep you stuck on agreements even when they tell you that you won’t have to worry about payments or agreements anymore. From looking at the other reviews it’s not the first time they’ve been lying to collect money for the gym. I rather go pay more at a gym that won’t scam

Source: Google

★ 5

Source: Google

★ 1

Not so much about the gym but the memberships. They refuse to let you cancel your membership even if you are out of state until you come into the location, sign documents, AND pay for another month that you won’t be using the gym. If you try to cancel between April/May they will not allow you to cancel unless you pay an annual maintenance fee even though I just started two months I'm paying for annual fee like really.... since I’m cancelling they threatened me over the phone to pay save yourself the hassle and find any other gym or do not give them your credit card or personal info cause they will continue to go in you bank account
Work out at home 60 days your pay annual fees and the people at the front desk are so rude

Source: Google

★ 1

Me and my brother signed up as new members, where we were told that we can sign up for a once off class with a personal trainer. We did the class and decide to sign up for a couple of classes with the trainer. Three months later we are still paying $160 a month for the trainer amd are now being told we committed to a 3 month contract with the trainer. After 3 months we are still paying and it feels like they make it Impossible to stop the payments. My brother canceled his contract with crunch because of the situation and is still getting billed for the sessions with trainer which we aren't even doing anymore.

Source: Google