★ 5

nice front desk, good equipment, nice people, and good workout environment

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★ 5

Great staff, clean environment, and good machines and free weights

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★ 5

Gym kept very clean and great supportive kind staff

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★ 5

Great gym and nice staff!

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★ 5

Great gym nice staff nice environment. Always stop by here when in Stuart. Paddon is the goat

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★ 5

Very clean and always has good customer service. Will recommend getting a membership here.

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★ 5

paddon cool

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★ 5

I love this place. This is amazing. You should go definitely for sure.

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★ 5

I love the gym, The staff are a great group of people to talk to. It has everything you might need for a great workout. Definitely recommend!

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★ 5

Great place to get a nice workout. Pretty clean for the most part. Book a session with Zach if you want a top notch personal trainer.

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★ 5

Dope gym

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★ 1

Stop leaving your trash in my car

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★ 1

I had the worst gym experience of my life at crinch. It was so Bad it changed my life in a really awful way. The manager Melanie is a cruel young woman, I would even say vicious. I got picked on for no reason and now I found out my heart is going into cardiac arrest or it already did from too much stress and sadness, how cruel this world has become I paid a lot of money and I didn't even get to use the membership because I couldn't take it in my heart anymore

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★ 5

The Sunday 9:30 am, “Ride” class with AJ is absolutely incredible! He’s lively, and super personable. He really knows how to connect with everyone in the room. The energy he brings is contagious, and his playlist is on point! You’ll find yourself clapping, singing along, and pushing harder without even realizing it.
If you want a fun, high-energy spin class that makes you actually look forward to Sunday mornings, come ride with AJ. You won’t regret it!

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★ 1

Was looking to get Into fitness decided to go here and participated in the firstDiscounted training session and trainer was great, but after that, I tried to go alone I just felt like it wasn’t for me and expressed to them that I just didn’t think the gym was a fit for me. I was told that I would Still have to pay the annual fee, even if I was canceling in the first 30 days and then was told that if I didn’t make the payment that it would go to collections and just be a worse process worst gym experience wish I didn’t have to give them one star

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★ 1

I was extremely upset today going into Crunch at Stuart being treated the way I was from Tyler the Personal Trainer Mgr I was hit by a van in June out on workmen’s comp came back to unfreeze my account last week and started getting billed for the time I was out of commission he was very unhelpful and rude no wonder they change mgr there all the time he claims I we 232 in training and 29 in membership fees and I was hurt since June I haven’t been there I thought this was taken care of
I’m writing a letter to Corporate and will be telling my story all over the internet I’m shocked and appalled of how I was treated and I will be calling my lawyer BECAREFUL PEOPLE GO TO ANOTHER GYM

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★ 1

Beware of shady billing and poor customer service.
I’ve been dealing with unauthorized charges and duplicate memberships from Crunch Fitness Stuart, FL, for months. Despite multiple calls and in-person visits, the billing issue was never corrected — and the gym kept charging my account long after I canceled and they confirmed it was fixed.

The repeated withdrawals even caused overdraft fees, and management offered no real help or accountability. It’s now escalated to formal complaints with consumer protection agencies because this location refuses to take ownership.

If you’re thinking about joining, watch your bank statements closely and get every promise in writing. The facility might look nice, but the business practices are anything but.

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★ 1

Terrible attitudes and customer service. Will be canceling my membership.

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★ 5

My sister & i have been attending this gym for almost 2 months now & i just want to congratulate Kelly K, Angel & Gabriela for having such great personalities & professionalism. They make the establishment have tons of energy !!

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★ 1

Wow walked in here looking for a membership and let's just say how judgmental these people were. Very rude and nasty I will never be back here and I would advise everyone to stay away from this location! Specifically Silainy Fernandez and Kelly Barrera! ***Update** this was a year ago. If you really were concerned it wouldn't have taken 365 plus days to answer. Get bent!

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★ 5

Gabreila was amazing

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★ 5

Great facility! Helpful knowledgeable trainers.

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★ 1

I am very disappointed with the level of professionalism at this gym. After canceling my membership in person, I was still charged for additional billing cycles. When I attempted to resolve this matter over the phone, my calls were either abruptly disconnected or handled in a dismissive manner. This lack of accountability and disregard for customer service is unacceptable. I would strongly caution anyone considering a membership here to be aware of these practices and to avoid.

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★ 5

Best Crunch I’ve been to.

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★ 2

The sauna in the lady's room hasn't worked in months nor does the scale.

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★ 2

Sauna always too dirty music always inhumanely loud

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★ 5

Great gym with great people working there!

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★ 1

Since last year I’ve dealt with issues with my membership

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★ 2

The gym is clean, equipment decent, but watch out for the contract. They will say there are no commitments but do not be fooled. Hiding behind the small monthly fee is a large annual fee and a three month commitment. You have to notify the gym 30 days in advance of cancelling, meaning you almost inevitably pay another month. You cannot cancel in advance either, in the case you are moving. You cannot cancel via the online portal, at least in the case of this specific gym. The gym has not responded to my multiple emails asking to cancel after moving.

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★ 5

LOVE IT!

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★ 5

Great gym

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★ 1

The staff was rude and made my girlfriend uncomfortable. Only went one time to figure out this place wasn't the right fit for us. Also had to pay 3 months of membership just to cancel it. I highly don't recommend this place.

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★ 1

Welcome to a cashless society...
They don't accept cash here. Even though it's the law to accept cash.

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★ 5

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★ 5

This crunch has literally everything you can imagine! It has new equipment, a multitude of classes you can choose from, and a very clean environment.

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★ 1

I received a one day free trial pass in a email went in to use it and they told me my ID has to say Stuart? What kind of gym doesn’t give you a free trial to try them out based on your ID… LA gave me two weeks free trial yesterday and I didn’t have Stuart ID. I recommend going to LA Fitness or planet fitness before going the this prejudice establishment crunch liftless..

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★ 5

Very happy with Crunch Fitness! My husband and I were looking to start fresh at a new gym. This was our first time as members and so far we are very happy!

They have so many options as far as classes, personal time with their trainers and so many different machines and plenty of space!

The staff are so friendly and accommodating! We will for sure be recommending to friends and family!

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★ 5

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★ 5

im loving the gym! also people there are really nice!!

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★ 5

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★ 5

Excellent gym! Incredible service and very well-equipped. Special mention in my comment to Lucas, who welcomed us so warmly.

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★ 5

the best place to work out ever!!

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★ 1

Tried to bring a friend to a group fitness class while they were considering a membership, but the experience was unfortunately very uncomfortable. We felt overwhelmed by repeated sales tactics even after explaining multiple times that she was not interested because of the relentlessness from staff members, particularly Nir and Gabriella. Withholding her ID for almost and hour. It left a bad impression and ultimately discouraged my friend from joining. I hope the management can address how guests are approached so future visitors feel more welcome.

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★ 1

I would strongly caution against signing up for a corporate membership. Management is disorganized, and every manager seems to give a different explanation when it comes to billing and payments. This inconsistency has led to me being overcharged multiple times, with no clear resolution. Whether it’s poor communication or a lack of training, the experience has been frustrating and unprofessional. Definitely not what I expected. I’m going somewhere else!

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★ 5

So affordable as compared to others.

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★ 5

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★ 1

For 6 months I’ve been trying to cancel my membership from them after I moved away begging them to cancel it and they absolutely refuse they take money out every month I live no where near Stuart anymore and they expect me to come in I’ve called and the general manager was no help she was unreasonable place is a damn scam never going to use ta crunch again if I could give 0 stars I will I’m calling the better business bureau as well

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★ 2

Many times pieces of equipment are broken and take a prolonged period of time to repair. The gym is abnormally hot and management refuses to run the fans at a speed above turtle speed because the geriatric members complain that they are cold while “working out”. The rest of the members are uncomfortable and unnecessarily hot because they will not turn the fan up.

Sincerely,
Member that swears when actually working out and not here for social hour.

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★ 5

Really love this gym it has everything and good people.

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★ 1

I brought 2 grandkids to Crunch for one day visit and they billed me for their monthly membership for 6 months by with drawing money from my BANK? The desk people knew it was a one day event. When I asked for the money to be refunded I was told NO. Then I quit the corrupt club. I was told I had to pay another $400 for my personal trainer even tho those days were in the future and I had just paid $400 for personal trainer fees already paid. Buyer beware. These are not nice business people to deal with. I suggest you check with the front desk about how you quit at least 3 weeks in advance (they have some charge) and NEVER bring anyone for a one day visit so they rip you off. One would think they would be proactive about correcting their mistake, but nope! Crunch is a bad business. Look over the bad reviews and get out while you can.

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★ 1

Have given this place about six months to generate an honest opinion. I’m a firm believer and calling a spade a spade and not letting my emotion dictate how I Review an establishment. I have been in and out of different gyms For the past 15 years, Including: Garage gyms, storage, locker, gyms, outdoor gyms, cheap gyms, expensive gyms, division one collegiate level gyms, And I can truly say in all honesty that this facility is the most frustrating gym I have ever worked out in. There is complete and utter disrespect for the gym culture as a whole, zero cleanliness, zero gym etiquette, And it appears zero management. There is a 100% chance youvwill have to unrack someone’s weight before using equipment. There is a 99.9% chance you will either have to wipe down someone else’s equipment or just sit in their sweat. There is a 3 to 5% chance of the equipment you were using has a set of plates that will accommodate the way you need without having to hunt it down. I understand that the membership is affordable, but it is very apparent that you get with you pay for. I understand that people are not born, knowing the etiquette and respect that goes into working out amongst a group of peers, But there is also no accountability by the staff present. The locker room facilities and restrooms are embarrassingly disgusting. And it is a shame that this place has some really nice cutting edge equipment that is otherwise abused by the clientele. I am grateful that I am only coming here on a guest membership because this facility is not worth more than $10 a month. If you’re looking for cheap and don’t mind entering a facility with zero gym etiquette, Then you would be just fine here. If you’re looking for an environment that prioritizes socializing as much as exercising, you will enjoy it here. if you’re looking to Put your head down and grind out an efficient workout without having to include unracking and searching for weights into your workout, Then you might wanna consider a different establishment.

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★ 1

Cardio equipment (rowers, etc) are not well maintained. In addition, membership sales tactics and ridiculous cancelation requirements exist. If I were looking to join a gym in the Stuart area, I would look elsewhere.

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★ 5

Great place to workout. Lots of equipment and free weights, squatting racks and hiit options

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★ 5

The ladies at the front are super nice! Classes/trainers are great! Definitely recommend !!!

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★ 3

I'm still thinking. I'm excited about newer machines and a lower price, as I am on a fixed income. At 78 years old and climbing, I want to look good in the box. :) I signed up for a free pass, so we shall see. I am currently at the Martin Health gym. The people are great, but the equipment is a bit old. The price is higher, too. I'm not interested in the classes and most of the extras; it is only a few more miles away. I only gave three stars because I have not yet been there.

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★ 1

Avoid at all costs. Awful customer service. Believe the bad reviews.

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★ 1

Terrible customer service. They lied about promotions and refuse to follow up to resolve the issue. Save yourself the headache and go to another gym

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★ 5

Best gym ever!!! Very clean and affordable

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★ 5

Everyone I met has been kind and professional!

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★ 5

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★ 5

Crunch is the top tier gym!

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★ 5

Awesome place, my favorite gym in a long time.

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★ 5

Love Crunch Stuart. The classes and instructors are amazing and there is a large variety of cardio and weight equipment. I highly recommend crunch Stuart!

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★ 1

This place is a joke. Overcrowded and zero brain cells when it comes to their communication. I had a card expire and apparently received calls from an out of country outsourcing center who would just hang up the phone when you answer. No direct communication and a bunch of dancing around the subject when trying to cancel. Paid all dues and canceled, was told everything was good to go, then charged again (to the expired card). No refund, discount, or anything for their errors. Save your time and sign up elsewhere instead of the overcrowded run of the mill Planet Fitness without a lunk alarm gym

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★ 5

Lucas was very helpful

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★ 5

Amazing gym. Joining was an easy and enjoyable experience, Ava was a great help. My first workout was amazing with all of the equipment easy to use.

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★ 5

Place is great especially after the renovation.

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★ 5

Great Team all around!! Been going here since opening day and will continue to do so

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★ 5

Nice

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★ 5

Friendly people. Clean and has awesome equipment.

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★ 1

GO TO ANY OTHER GYM EXCEPT THIS BRAND. BEWARE OF THEIR SHADY BUSINESS PRACTICES. Equipment is old, gym is dirty. To make matters worse, they make it so that it’s IMPOSSIBLE for you to cancel your membership any time. They make you physically walk in and go tell them you want to cancel so that they can try all their tactics to get you not to cancel. I work 50hrs a week and I’m a full time single mother I don’t have time to go listen to people beg me not to close an account nor should I have to explain to them why I’m cancelling. I closed my bank account and stopped paying them now they’re calling me multiple times a week to threaten me saying they’re sending me to collections. What they don’t know is that im ripping all of their marketing out of my office (they come to my office to try and market to my patients) ill stand outside that gym and tell everyone to go ANYWHWHERE but here if I have to but I will make it KNOWN to my 5000+ Stuart patients that this is NOT the gym for them.

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★ 5

Kayla was a great help getting me signed up!

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★ 1

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★ 1

Week after week you tell management about cleanliness, equipment, the loud obnoxious music and nothing is done.
The bar to be management must be extremely low. They just don't care. Management comes of arrogant and dismissive.

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★ 5

They have really high quality equipment and are very affordable, highly recommend

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★ 2

Women's restroom and sauna is disgusting hair and spots all over the floor, obviously hasn't been cleaned in quite a while. Even with their cleaning wipes, you wipe down the equipment and your wipe is Brown and orange, disgusting.

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★ 5

Great equipment

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★ 5

I train with Ryan W. and have had a great experience. He challenges me and listens to me too! We worked together to set goals and we work towards them. He works with me on nutrition too. He has gone above and beyond what I expected. If you are looking for training, I would highly recommend Ryan!!

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★ 5

My trainer Zach is the man. I could tell right away how good he was, so I’ve had him training me ever since he started at Crunch. He’s helped me gain over 20lbs while staying under 10% BF, and any knee or hip pain I had disappeared so fast. A few months in, I ended up with an 8-pack, and he ended up as head coach! Best trainer, highly recommend

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★ 5

I've been coming here for a few years. Great value, newer machines. Zach is an excellent trainer! I recommend him highly.

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★ 5

The gym is great, My trainer Ryan is fantastic. I'm over 50 with a history of injuries and he keeps me on task but without getting hurt. Just a great trainer and good guy. I booked for another year

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★ 5

I have been working with Ryan Wells, personal trainer, for four months now. He is great - he changes up my workout routine so I don’t get bored, and listens to and addresses any of my concerns about equipment or the exercises he has me doing. I highly recommend him!

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★ 5

I’ve been training with Ryan since before my second pregnancy, and I truly can’t recommend him enough. He is incredibly professional, knowledgeable, and supportive—always tailoring my workouts to fit my needs and energy levels throughout each stage. As I near the end of my pregnancy, I continue to feel strong, safe, and empowered thanks to his expert guidance. On top of that, Ryan is a fantastic resource for nutrition. He regularly checks in to ensure my macros are on point and aligned with my goals. If you’re looking for a trainer who genuinely cares and knows his stuff, Ryan is it.

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★ 5

I have been a member for over a year.
I have been working with Ryan for 9 months.
I have seen incredible results.
He has been great with giving me advise on nutrition and helping me achieve my goals.

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★ 5

I have been working with Ryan as my trainer for a while now and he has been nothing but great. He is always super supportive. He is super helpful with answering all my questions. He has helped me start to accomplish goals I thought were out of my reach and is helping me in all the areas I struggle in including nutrition. Also his positive attitude and energy is always very helpful on the days I am really struggling to have the motivation to push myself out side of my comfort zone. All in all I would completely recommend him to be your trainer he is fantastic.

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★ 5

If you are looking for a personal trainer, I highly recommend Ryan Wells at Crunch, Stuart location. Ryan will tailor your workouts to achieve YOUR personal goals. Professional and knowledgeable. The gym is clean, very weli equipped and has classes as well. Want to feel better, stronger, and have fun at the same time? Go see Ryan at Crunch, highly recommend

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★ 5

Happy to give this review of Zach at Crunch Gym Stuart. I’ve been working out at Crunch for a year and a half, and training with Zach for a year. He is super knowledgable on fitness techniques and how to train for results. Must importantly, he pays attention to my injury history and how best to use fitness training as part of my rehab. My experience is far exceeding my expectations Happy to give these five stars for Zach.

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★ 5

My experience is been wonderful,when 1st time I started I couldn't pick up 2 lb then 10pound in each hand, getting better walking,lifting with my left hand when I couldn't do none of stuff I do now I have a great trainer ZACK I recommend him to any one that need to get physical rehab he is great and team there is very welcoming and cool its great place to work out💪💪💪💪💪

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★ 2

Time for new management that knows how to train employees. Nice gym with good equipment but the staff needs to be trained properly on customer service. No hello or good morning by the staff as you walk in or as they walk around the facility. Do better!

Canceled my membership as they continued to blare Spanish rap. Know your environment, this isn't Miami.

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★ 3

Great gym. But the music is so loud and offensive lyrics. It's so loud that I can hear it over my head phones. The me s bathroom smells like urine.

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★ 1

After many attempts of trying to cancel personal trainer, they continue to not accept a cancellation. Charged double for a one month charge. Wouldn't recommend.

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★ 2

All of a sudden ( new manager) the bass of the music playing is ridiculous ! I I have complained and I know of others that have also but the manger does nothing. It is a joke really. 95% of the members have on ear buds. Do we really need this night club noise playing. I hear it through my headphones even if my volume is way up. Also the 80k plus spent on that giant door mat. Very few use it or the colored weights. Mean while in the whole gym there’s only ONE seated dip machine and it moves up and down like a Carnival ride ! come on ,every gym I have ever been to has better then that. I like your crunch but this night club theme is a joke and driving people out. Thks

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★ 5

This is a clean, lively and fun gym. Equipment variety is exceptional.

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★ 5

10/10 experience. I was mid set and took a break from listening to my music when I heard the acoustical jams that the Stuart location was playing. Needless to say, I shut off my music and enjoyed the rest of my workout to some fire reggaeton #DimeloPapi

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★ 5

My name is Jacob C and I just want to commend the staff and the gym for a job well done. The gym itself is one of the cleanest gyms I've had the pleasure of using. There's enough equipment for everyone to use and still not need to rush in between sets. I want to make a shoutout to 2 individuals. Lauren and Gabriella at the front desk are amazing women and have been a pleasure to deal with and are very knowledgeable. I'm very happy to be a part of this gym!

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★ 5

Really enjoyed my experience at crunch gym stuart! It was fast and easy to sign up. The gym is nice and has all the equipment you need for a great workout.

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★ 5

It is agreet
atmosphere.

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★ 5

Great gym!! Gabriela is very nice

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★ 5

Very good gym ..lots of equipment..they have everything you need …would recommend

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★ 5

Christian is amazing! Very welcoming at check in, and great atmosphere

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★ 1

The GM’s ineffective listening deterred me from a membership

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★ 5

Lauren is great up at the front, amazing people up at the front.

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★ 1

The worst gym I’ve ever attended, and not because of the classes—the classes are amazing and the instructors are great—but the quality of customer service is poor. Not only do they refuse to take responsibility for their actions, but they also love to rip off their customers. And don’t even get me started on the managers—they’re very disrespectful. Honestly, a huge disappointment.

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★ 1

They keep overcharging me. Gym is nice but thier policy sucks. They try to get every dollar out of you without you knowing.

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★ 5

Very helpful and not intimidating for a first time. Thank you Gabriella for your help!

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★ 5

So excited just signed up so many classes to choose from from

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★ 5

Great gym

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★ 3

Hey Crunch!

I love your gym and classes. The instructors are great. Could you review the schedules for the hot room and make sure that there isn't a spin class at the same time? As you know, yoga involves a quiet peaceful journey, and the high energy music of the adjacent spin class diminishes the quality of the class. It is rather unfair to the instructors that work so hard to create the right environment with soothing soundtracks!

Thank you!

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★ 5

Great gym!

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★ 1

Hi Crunch!!!
Please look at the classes in the adjacent spin studio and don't schedule a class at the same time as yoga. Spin has loud thumping music and a screaming instructor.

For example, Friday at 7AM is yoga and at the 7:45AM starts spinning. Please move the spinning class in Friday to 8:00AM. It is only 15 minutes difference. This yoga class is always sold out so you make $$ from this class.

Appreciate your assistance to this common sense scheduling change.
If this doesn't happen, I will downgrade my membership to the basic plan and do yoga elsewhere.
Thank you for your prompt attention!!

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★ 5

Great variety of machines and the staff is very attentive to your needs and always polite

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★ 5

Muy bueno excelente lugar para entrenar lo recomiendo a todos

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★ 5

Es un gym elegante cuenta con suficientes maquinas me gusta un 10/10

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★ 5

I love this gym and Gabriella is awesome 👍💯

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★ 5

I just wanted to give a shoutout to Luca (I believe that was the gentlemans name at the front desk) ! I joined yesterday and his personality and customer service is just amazing!

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★ 5

I have been going to this gym since July 2024 and purchased a personal training program and Madelyn has guided me in understanding how to tone and work all muscle groups without causing any injury or straining. I am in my 50s and was concerned about overdoing it and she has much patience and taught me how to get this body back in shape! She has been very supportive during my journey and I have noticed increased mobility and toning of my arms and legs. I would highly recommend this gym and Madelyn as a trainer!!

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★ 5

A recent review mentions that the bathrooms were filthy, which astonished me to the point that I figure the reviewer must have the wrong gym. Of all the features I like about this gym, the cleanliness of the bathrooms is probably highest. It's the cleanest gym bathroom I've ever seen: I even said as much to the employee who's in there 6 days a week cleaning it.

The equipment is all state-of-the-art and in good repair. And the members are largely conscientious: meaning only rarely do I have to ask someone to kindly quit playing on your phone, someone else would like to work in on this machine. (I understand that's not directly the responsibility of gym management, but still.)

The price was fair. I was only in town for a few months and was concerned I'd have to pay a big annual fee or cancellation penalty, but it was explained to me when I signed up that there'd be no hidden surprises, and there weren't. The employees are friendly, the QR code makes it easy to sign in, and there's tons of parking.

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★ 1

Place sucks, we moved to Arizona where there is no crunch nearby to cancel in person and then they want us to send a letter to cancel and won’t let us send an email or do it over the phone. DEVON (i think that’s how he said his name” the “manager” really made it difficult since he said our only option was to send a letter and wait till it cancels

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★ 5

If you love, yoga or hot yoga, this is the place to go. It’s the best deal in town and they have wonderful instructors. Wanda who teaches the early morning yoga at 7 AM is the best instructor I’ve ever had. She’s so motivating but also helps new learners get through the hour flawlessly. You have to try yoga here, it’s well worth it!

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★ 5

I enjoy it

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★ 5

Charissa is an amazing instructor who teaches various classes at Stuart Crunch on Tuesday, Wednesday and Thursday. She helps you with your form and provides modifications. Sign up for one of her classes and you will be very happy that you did!

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★ 5

HUGE Location! Love the classes!

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★ 1

Hope this helps for anyone joining a crunch gym (specifically the gym in Stuart, FL).

I recently transitioned roles in mid December, and was going to be out of a gym for late December (2024), January, and the first week into February (2025), so I had intended to sign up for 2 months at crunch fitness. I met with the manager Lucas Alves and he mentioned they were offering a program for a penny down for the first month, and then the monthly fee after that which could be cancelled at any time. He even mentioned that the program would keep more money in my pocket up front and would work with my current situation.

Fast forward to last week, I went to cancel my crunch fitness membership and they told me I am locked into 3 months including the annual fee!!!! I had no idea this was the case or I never would have signed up. Lucas NEVER disclosed any of this information since given I have daily gym access starting 2/3 with the pirates, I never would have paid for 3 months + annual fee knowing I was only going to use 2. That would not make any sense for me to do that.

This was COMPLETELY UNPROFESSIONAL OF LUCAS and I would steer clear of this gym and/or read into the fine details of any contract to see he's not feeding you any BS. If you want a facility with rude/disrespectful staff, dusty equipment and grungy turf then this is the crunch fitness for you.

Hope this helps and thanks for forcing me to waste $120 Lucas Alves. YOUR A HORRIBLE and deceitful staff member. Crunch fitness I hope this isn't what you teach your employees and can do better than hiring someone like that.

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★ 1

I signed up for a membership, was charged multiple times entirely undisclosed totaling 75 dollars! When I called the general manager Valeria told me that even though they forgot to mention I would be charged a 10 dollar package add on and a 65 dollar fee, I was told “it doesn’t matter” and I can’t get a refund. She also said “if you dispute the charges it will go to collections and affect your credit”.

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★ 1

Guy with longer blonde hair is rude

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★ 1

Lucas needs to be polite and professional to guests and members! First they get you in and then front desk treat you like elementary students with rules and regulations policy 🤣Dale is an amazing yoga teacher as always. Tradition will open new gym in few months. I’m thinking of switching anyway.

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★ 1

They dont like cancellations, even if you stop going or cant go anymore they want you to keep paying for nothing. Beware to get in a membership with them, they will make very difficult for you to drop it.
They will send you to collection for a non existent service provided.
Customer service is terrible.

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★ 5

Just wanna say how happy I am with the trainer Makena. She is super patient and sweet. She definitely worked with my schedule in regards to this training. I really appreciated that she stayed on top of me to keep me motivated. She is a great trainer and I recommend her to anyone who is looking for a trainer at this location.

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★ 2

Gym is nice. Men's locker room is gross. Shower doors have green mold. Sauna is a poorly designed, no drain for proper cleaning, they just use a mop and call it a day. Benches are filthy, if you look in between the wooden slats there just congealed sweat/hair/goo. Doesn't get properly cleaned and disinfected. Good place to catch staph or mrsa. Speaking from experience.

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★ 1

It's a good gym, mainly because it doesn't lack in anything and the price is good. Some of the trainers such as Kevin are excellent. However the men's bathroom is disgusting. There are massive cockroaches on the sauna, the inside of the shower doors have a tick green layer of what looks like mold, there is not enough ventilation so it constantly smells like someone just pooped. I've been reporting this on the feedback emails we get from Crunch and to the people on the front desk. They know about it but for whatever reason, even after months these issues persist. I would love to change this review to 5 stars once these issues are resolved.

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★ 4

Really good gym they just over sell!

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★ 2

They keep charging me for sessions I’m not using even after I cancelled my membership. I’ve been charged $86 3x after my membership finished for sessions I can’t even use. I have a charge pending still that I need to reverse. Stop charging me, y’all suck.
Vibes here are not good. Too many of the kind of people that take up sidewalk space and don’t move. Only good part was the trainers, they’re pretty cool.

Source: Google

★ 1

been with crunch since day one loved it at the beginning but no more. now they redid the gym and the did a terrible job and im not the only one that thinks so 80.000 dollar worth of butt machines that we didnt need and got nothing we needed and plus we got a bunch of broken machines on top of that now all the old machines are on top of each other because of a half ass football field that no body uses big waste of space

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★ 5

Everyone is so helpful. Adam did a great kick off training session! I had fun in the Zumba class! The corporate package is really helpful partnering with to support local business and exposure for the salon and Salt sauna I own for their guests and so much to offer to tell my clients about during their visit with us! It’s just a great place to stay healthy is affordable is clean and hours are good as well.

Source: Google

★ 5

I’ve been going to this gym for over a year, and it’s been great! The equipment is top-notch, with everything you could need for a variety of workouts, whether you’re into strength training or cardio. The facility is always clean and well-maintained. If you’re looking for a gym that truly delivers on quality and affordability, this is the place to be!

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★ 5

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★ 1

Crunch is owned by crooks, I signed up in early 2024 for the black membership for 30 dollars and tax at 34.99 and every month I was charged 49.19 every month except the 3rd month where I was hit with dues for almost 100 dollars ,even tho all payments were on time except for 1 in November. So i went in to discuss said matter and cancel my account. Well I was told there is nothing that can be done at location and no number to call no cooperate to speak to no email, NOTHING! So I cancel and now I’m still being charged. I looked up law suits against crunch and focused money tactics is one of the many lawsuits crunch has against them and I will be joining that lawsuit. Crunch is ran by crooks. Most of the workers are so so and just employees under a thriving immoral company but ur guilty by association. So I advise anyone who establishes a crunch membership to watch your bank statements. Terrible company and terrible people who run it.

Source: Google

★ 1

I had fraud on my card I gave them didn’t get there in time to change it because they decided to wait 3 days and throw a late fee of 30 dollars on my account and take it out of my bank account with out my permission , also my trainer was sick all Nov paid for 2 sessions and no one follows up on client when trainer is sick. Then you have to pay a quitting fee for them to promise not to take money out of your account in the future ! Done wirh any exercise club !

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★ 1

I would avoid this place at all cost! . I joined back in June and then I had some medical issues come up in which I had to have major surgery which enabled me to continue my personal training for a minimum of 6 months. When discussed this with my trainer Madelyn, she informed me I would need a doctors note to stop the fees from coming out of my account. I provided her 2 letters, one from my surgeon and my primary care doctor and the monthly fee still came out. I called and was told that it wasn’t processed in time. I was also told this hold would stay in effect for 6 months - through Jan 2025. In Oct I was charged again on the 11th and when I called to ask for my money back I was told they could not give it to me. I explained I have all the text messages from Madelyn that I would NOT be charged for 6 months. When asked for a manager to call me back- no manager ever did. Then on the 25th of Oct they charged my account again. I called back again and ask for a manager to call me and no one ever called me back . I finally spoke with a manager a few days later (when I called back a third time) and again was told they will NOT refund me. I filed a complaint with the BBB and crunch never responded to them. This place will just take your money and keep taking it. I will never go back, so now I am out over $600.00. Unfortunately I had to leave some rating but if it was up to me I would give them a negative star

Source: Google

★ 4

11/‘24: Happy to say this issue has been addressed.

I would give this place another star, except the parking lot is trashed. People just dropping their water bottles and whatever other crap they were eating or drinking. If I were the Crunch manager I would put some effort into this ISSUE. And trashing our environment IS an issue. Put up signs… post something on your website… get a garbage can outdoors. Do something.

Source: Google

★ 5

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★ 2

Switched to wipes & now not wanting to give out the cloths just so they don’t have to do part of their job. Was told I could only be given a cloth if I put it in the bin(which I do every time) in the corner in the front by their computers. You work at a gym & just stand there the whole time chatting yet you’re too lazy to walk not even 20 feet away? Some times I’m told they don’t even have any just because they don’t want to wash them. If you have a problem giving out cloths & having to wash them, maybe bring paper towels back? Sorry I don’t want to put my phone on the machines because the wipes don’t fully kill the germs.

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★ 5

Love the classes & great equipment. Super positive atmosphere. Best gym in the Stuart area.

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★ 1

I just had a HORRIBLE experience at crunch. I used to like going here but I have moriced thag the personal trainers will move you out of your soot for thier clients. I understand that they pay for personal training but I also pau for the gym snd to be pushed out of my spot when i am clearly working out in that spot is rude. Also puts a bad taste in my mouth. So if I wanted to do PT ar Crunch yall would bully the members around for me. HORRIBLE!
Whoever the skinny lady with the brown ponytatis you are rude.

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★ 1

The cacophony of very loud noise they refer to as music sucks!
They have done away with all paper towels and the air dryers in the bathrooms are extremely loud and
most likely full of bacteria as studies have shown.
The popular weight machines are nearly impossible to access because of the crowds.
They refuse to play any conservative cable news channels, but CNN can be seen on the TV screens throughout the facility.
I usually can count ten young employees standing around, but they refuse to warn the many cell phone addicts who are sitting on the workout machines and texting away.
They do nothing to stop the muscle freaks from slamming the barbells to the floor.
I tried to cancel both mine and my wife’s membership but I was forced to pay them for another month.
This place is not for us.

Source: Google

★ 4

Good gym, has lots of equipment and stations which is great. Overall a bit dirty, floors don't seem to have ever been cleaned, some equipment is a bit greasy from peoples hands etc. But not a bad gym

Source: Google

★ 1

Don't sign up at this location! I was in town for work and signed up for some personal training classes. I told them I was in town for a limited time. My contract ended early and asked for a refund. I was given the run around then told she would contact the district manager. I waited over 2 weeks then called. She never even reached out to her district manager so she lied to me. So over this gym! Don't use them!

Source: Google

★ 4

It is a great gym, honestly. As long as you don't go in between 5pm-7:30pm on weekdays, it is wonderful. It has everything you may need and variations for the machines they don't have. The male sauna usually smells weird but that's nothing. And they are constantly improving. One thing I don't like, is the fact that they push a lot with offerings of trainers and sometimes may even force a free trial of a training in a subtle way. One that will eventually turn into them asking (again) whether you wanna pay for a trainer (again). I really like the gym tho, it feels good.

Source: Google

★ 1

Worst customer service and the desk personnel are rude and incompetent! Would NOT recommend to anyone!

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★ 1

I keep getting ads for Crunch, so I decided to leave a review. Jeremy was rude and condescending when I tried to use a 3-day pass. I was denied access because I was told I wasn’t a local, despite having lived in the area for three years. Jeremy’s comment, ‘If this was Jeremy’s Gym, I would let you,’ was unnecessary. Well, Jeremy, if it were your gym, I wouldn’t want to use it. To make things worse, the front desk was full of snobs who only added to the negative experience. I definitely won’t be attending the new PSL location.

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★ 5

I do not have a membership here but after seeing them posting online/social media about offering warm showers to anyone affected by Hurricane Milton shows respect and great hospitality! I’ll give them 5 stars for that.

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★ 5

I recently had the opportunity to visit Crunch Fitness in Stuart, and I felt compelled to share my experience. Following the tornados that hit Port Salerno, many of us were left without power - myself included. Although I don't have a membership, the staff at Crunch Fitness graciously welcomed me to use their facilities free of charge.

This gesture was incredibly impactful for me, especially as I’m recovering from surgery. It alleviated a significant burden during a challenging time. I truly appreciate the way Crunch Fitness is committed to supporting the community in times of need. Their kindness and willingness to help did not go unnoticed. Thank you, Crunch Fitness, for being a beacon of support!

Source: Google

★ 1

I’m not usually one to leave a bad review, but this one felt necessary.
I walked in today with my husband and my brother after signing up for a free trial day online. We were excited to see the gym as it was our first time stepping into any crunch fitness and have heard great things about it.
Upon arrival we were “welcomed” by the manager Jeremy, where he asked to see our IDs to get in with our emailed Guest Pass. He looked at us and goes “oh, non of you are local?” And I go “I’m sorry? It’s a Florida ID and we live about 20min away.” He goes “I’m sorry but you have to live within a 5 mile radius of our gym in order to workout here”
He went on to explain how it was written in fine print. I go to check this “fine print” and it says “local residents only” NO WHERE HAVE I FOUND A DESCRIPTION ABOUT IT BEING A 5 MILE RADIUS. I call BS. Jeremy then proceeded to deny us access into the gym, did not even offer to give us a tour. He says oh, well we can go ahead and sign you up for our PSL location that’s opening in a few weeks and then I can let you into our gym. Which I have seriously considered joining but the guy wouldn’t even let us in without signing up and giving him a 3 month commitment. And I’m sorry sir, but we won’t even be living within a 5 mile radius of that gym so, make it make sense. We felt very un welcomed and I am certain non of us will step into another crunch fitness again.

Source: Google

★ 1

Nice facility. Poor communication.

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★ 1

Don't try to call. They won't answer.

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★ 5

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★ 5

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★ 1

This gym is very overcrowded and they DO NOT let you cancel your membership ever I am the owner of my membership and countless times I’ve asked to cancel my membership and nothing changes I would not recommend this gym

Source: Google

★ 1

Sean Williams was very rude and nasty. One of the most unprofessional people I’ve encountered. For someone that works in a gym, where the primary goal is customer service, he really needs to work on being more cordial. Will be canceling my membership to crunch. I’ll be dammed if I give them anymore of my $

Source: Google

★ 1

If I could post 0 stars I would. Do not do business with these con artists. In December, I paused personal training by contacting the trainer directly. I was continuously charged a couple hundred dollars every two weeks until I noticed. I called Crunch, they told me to email corporate. I emailed for weeks and weeks, repeatedly to no avail. They continued to charge me. It wasn’t until MARCH that I went in and demanded cancellation and a refund. They refused to refund. I went through Amex and got it back. When there I also asked them to cancel the gym membership, they said they would. It’s now June. They are still charging me. I just called, and they said they can cancel, but will not give me a refund. I said, that’s fine I’ll go through American Express again. They told me that if I dispute any charges, they will undo cancellation. So they are going to re-enroll me in the membership without my consent. They also threatened to send the lack of payment to a collection agency. Bring it on. People like this are a menace to society. DO NOT go under contract with them.

Source: Google

★ 1

I have been trying to cancel personal training with these people for 3 months now. First they needed a doctors note, what kind of gym needs a doctors note to cancel. But Crunchs needs to know your medical history in order to NOT cancel services. OVER 700$ later pregnant on bed rest with multiple displaced ankle fractures they are still gouging my account.

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★ 1

I really wouldn’t recommend going here. The management is bad and they really try and lock you in and make it near impossible to cancel your membership. Only positive of this place is the size.

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★ 3

Good club with a clean gym. This place gets very crowded so be aware. They also annoyed me-you are supposed to get a tshirt when you join. They were out of my size when I joined. I noticed they got my size in so I asked and the rep he said no shirt for me. Really?

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★ 5

Lucas and Dennis is the best workers at crunch fitness that I have ever experienced

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★ 5

Huge gym, super helpful crew to get me started working out at the Stuart location

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★ 1

It’s absolutely worst gym.

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★ 5

Clean n good environment

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★ 5

I joined Crunch about 3 months ago and this gym is awesome! I love the variety of classes and trainings offered. The staff are friendly and helpful! My favorite is definitely hot yoga! My body, back and joints feel better than they have in years! Even though I enjoy how different each instructor is my favorite has to be Lorrie. She is a great teacher, encourager and her class is easy going and fun!

Source: Google

★ 1

Worst gym ever. General manager is rude, uncompromising, incompetent, lacks enthusiasm, energy, customer service, or any sort of personality or people skills.

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★ 5

gym has a lot of equipment for arm day :)) would highly recommend this gym for anyone :.D

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★ 1

Really hard time canceling my membership. Wound up paying 4 or five months of unused membership because I was bounced back and forth from corporate to the front desk. My Son and I were always being harassed at the front door just trying to get in for a work out.

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★ 1

The trainers are EXTREMELY annoying, not all but most of them. I’m starting to think they train them to constantly hound you at the entrance to join for a free kick off. I finally gave in and after I repeatedly said NO, I can’t afford it!! He insisted to put my card on file and sign up when I’m ready. I was seconds from flipping out & I had to just walk away. I had an extremely frustrating workout after, I do like the gym… it can get crowded, I just really think the trainers need to relax and the owner needs to tell them something. It’s EXTREMELY annoying, it’s like they are car sales men that just won’t stop. I’m inches away from going to a different gym

Source: Google

★ 2

Awesome gym. I'm a member from out of town & after calling several times with no answer, and driving :20 minutes to a bustling facility, I found out they don't provide child care- which is totally ok, but that is something that should be advertised if the phones are not being answered.

Source: Google

★ 1

Publicly cancelling my Crunch vendor membership as I have spoken with 3 different people, over 6 months, to cancel my membership as a vendor and have been unsuccessful. Please do your job and click the button “cancel”. I signed up in October, unexpectedly moved to another state in November. I honored my 3 month commitment (over $400) even though utilized no benefits from the gym. I understand, that is only fair. An employee named Michelle, stated she would cancel when I requested, back in Nov, once my comment was over which was Jan 17th. Michelle is no longer there. In March, I started receiving messages from a representative named Cassandra. I explained to her that I cancelled membership and tried again to move forward with the process. Again, no cancellation! Next representative, Haley. Explained to her the situation, only to receive an email stating that she will give me a courtesy “waive” of the in-person form to sign and that I owe over $600+ or I’ll be in collections. There’s a form that the previous 2 reps didn’t mention?! lol Again, no issues paying for my commitment which I have done according to my bank records. Cancel my membership!! Please!!! Corporate feel free to give me a call, just trying to amicably part ways here.

Source: Google

★ 1

TL;DR: Very overcrowded, lack of equipment, awful bathroom, lame staff, corporate feel.

Before I get started I think we can all agree that it's best to avoid any gym that has clientele that needs to be reminded to put their clothes on before going home. (See bathroom sign)

I got a 1 month membership to see if I liked it better than my gym (Powerhouse in Stuart) and after my first workout I asked them for a refund...to please just charge me for the day rate (which is what I should have asked for in the first place). The general manager said no. When I asked why not I could see her eyes glaze over as she searched all her training at the two year community college she almost graduated from...I just sighed and left. I guess they really need that extra $15 dollars. They can put it towards some of the missing equipment they need to complete the gym.

I went around 11:30am when most gyms are not crowded but this one was...and horribly so. At first it appears they have a lot of gear but that's only because there are so many people...they need much more. However, it's a sad commentary on a gym this size that there's only ONE captain's chair and it's the old fashion one with the flat back that almost nobody uses anymore. Also, no sign of a Rogue/Assault style bike. Very odd.

Also odd was the fact there's no trashcan in the bathroom...it's at the end of the hall just before you get back to the gym. This is why, I would guess, the bathroom is disgusting with orange peels in the lockers and water bottles littering the floor...who wants to wait to carry their trash out of the bathroom? Not their members, anyway. Remember, they also need to be reminded to put on their pants.

The sauna was standing room only. Literally. Plus it looked like it wasn't going to ever get properly to temp because, in typical corporate style for safety (I assume) the fourth wall is all glass with big gaps around the door.

This is a typical, corporate nightmare gym. Ironically at Powerhouse the pitch from the owner (I think it was an owner) was that they were family run. I didn't think much of that at the time but when I had a problem with my card and it wasn't clear if I owed them any additional money after a short break they talked to me like a human and we figured it out and I stayed (so far for another year). Gyms like Crunch will never learn these lessons.

Finally, it's very telling that the owner only comments on the 5 star reviews here, not the one and two stars that bring up problems, because the owner clearly has no intension of fixing or addressing the problems so they have nothing to say to these people.

Any gym that made me long for Powerhouse is a very, very, very bad gym indeed.

Source: Google

★ 1

AVOID joining this gym. It is impossible to cancel your renewed membership. I have been trying since Jan4 ‘24. NO customer service, NO ability to contact Corporate offices, Front desk manager needs interaction training..App is temperamental & 3/4’s of the time wont recognize your profile / membership
DO NOT sign up

Source: Google

★ 1

Only gym i’ve ever been to that requires your I.D. to be a guest. Garbage policy. Didn’t get to try it out but looks like a garbage gym for casuals.

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★ 5

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★ 5

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★ 5

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★ 5

Jason is awesome! And super cute

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

best gym and the staff is very nice and helpful!

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★ 5

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★ 5

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★ 5

Sexiest gym in Stuart

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★ 5

Great gym and fair pricing! Had the opportunity of sitting with a trainer on my first visit and it was very helpful.

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★ 2

Fix the Sauna... it has been over a month. At least 5 weeks and its still broken.
Hundreds of members here and we all want the sauna fixed.
Tire d of the excuses. Pay to replace it.

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★ 5

BEST STAFF and the most equipment!

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★ 5

The hubs and I joined Crunch Fitness in Stuart this week, and so far, it's been super great!! The facility is very clean, they play good music, and the price is phenomenal for all the amenities you get with the membership. Also, the rates for personal training are as excellent as the trainers themselves. All the staff we've encountered have been incredibly friendly and welcoming. I highly recommend this gym!

Source: Google

★ 1

As a first time visitor of Crunch Fitness, I was initially drawn in by the promises of inclusivity, diversity touted on their website and social media platforms, and free day pass. However, upon closer inspection, it became painfully apparent that the reality within the gym walls did not align with these advertised values. One glaring issue I encountered was the presence of racial profiling among staff members.

Furthermore, the disparity between the policies outlined online and those enforced within the gym is deeply concerning. While the digital facade portrays an image of tolerance, fitness, and enjoyment.

I was unable to enjoy the experience of Crunch, and I will not return. I cannot speak on the behalf of all Crunch gyms, but this one is not worth your money. They don’t follow online policies, and have no compassion.

Source: Google

★ 5

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★ 5

Elis is the best manager helped me out a lot

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★ 1

20 TVs, multiple complaints from myself and other members to get a favorite news channel on 1. Controlled by off premise “management” that continues to refuse to accommodate customer's preferences.

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★ 5

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★ 2

The facility has a lot of really good equipment and the times in the morning when I went to work out, there was little or no wait time to use a machine. The people at the front desk always greeted with a smile and were very nice. My trainer was awesome, he really focused on a workout that was specific to my needs and goals. The problem we had was that they kept charging my credit card, my wife's credit card and our corporate credit card for training sessions that we never signed up for, times when the trainer couldn't make it and it even after we cancelled, they kept charging us. The managers admitted that yes, we were over charged and they still kept over charging our accounts to the tune of approximately $5,000. It took about 6 months of constantly calling and meeting with the managers in person and we finally received our refunds, without apology.

Source: Google