★ 1

I was a member at Crunch Wesley Chapel for over a year and my experience was very unsatisfactory. The gym environment is mediocre but you get what you pay for. The worst part about this gym is the staff. While there are a few exceptions, the majority of the staff I encountered were downright rude. I was borderline harassed multiple times. My questions and concerns were typically met with indifference, even from management. I ultimately ended up cancelling my membership. When the staffer working the front desk asked why I was cancelling, I was honest and said the staff is rude. On the form I received back confirming my cancellation, the staffer noted my reason for leaving as “moving to another gym”, which is misleading and prompted me to leave a review sharing my experience and the real reason I cancelled my membership.

Source: Google

★ 5

The best gym, and thanks Nicole for your attention

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★ 5

Gym is amazing, and front desk staff is super helpful. love it!!!

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★ 5

I get pumped up when to come into Wesley Chapel CRUNCH. The front desk team is ALWAYS welcoming, they know my name! The coaches are always willing to help when they see a better way of doing an exercise. Keep up the good work. J.

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★ 5

This gym is amazing! Justin is so helpful.

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★ 5

Best Crunch! Thanks Nicole 🩷

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★ 5

The best gym ever! Thank you Nicole!

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★ 5

This location is the best, and also thanks Nicole for everything

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★ 5

Nicole at the front desk was nice

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★ 1

I had a business partnership membership. I have never benefited from they had lack of communication lack of marketing services. customer service is very poor and zero Communication with their customers. It took me eight months to cancel a membership that it was not being used. Highly don’t recommend

Source: Google

★ 1

Tried canceling the membership because the traffic is horrible and almost impossible to get to this location. Getting the run around and the staff is doing everything but processing my request to cancel my membership and stop charging me. Stay away from this company.

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★ 5

amazing staff helped me sign up!!

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★ 1

Employees are lost, this company will double charge you add fees and the whole nine and then just blame the system and your stuck waiting 3-5 business days for a refund, almost feels like attempted theft when the only reason I’m getting the refund is because I noticed the charge on my account not because they had any interest in doing so. This is always a problem with crunch and your barely able to manage anything on their app so make sure you take care of all charges or changes to your account before going on any trip cause their phone line goes directly to voicemail.

Update - It has been 6 days since i was told by the staff at the front that i would have the double charge returned and i have not received a refund as of yet. Spoke to ABC billing who handles their billing questions since this is a francise and there for not handled by Crunch billing and was told that a return was submitted but they are not sure when i would receive it.

Source: Google

★ 5

The staff is absolutely amazing. The gym is clean personal training staff A+ front desk staff A +
would highly recommend.

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★ 5

Great experience!!

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★ 5

Excellent service! Happy to be back😊

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★ 5

Erin was amazing with setting up my membership and showing me the gym!

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★ 5

Great gym!

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★ 5

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★ 5

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★ 5

Very welcoming and friendly staff. Great help all around. Nicole was extremely busy at the front and still made sure phones were getting answered, scanning memberships while still waving and smiling to the guests leaving.

Source: Google

★ 1

Extremely disappointing customer service.

I usually go to another Crunch Fitness location (15313 Amberly Dr, Tampa), and the difference in how they treat customers is night and day. At that location, you’re greeted with a smile, treated with respect, and guests are welcomed to enjoy the full experience — including the 10-minute massage.

Here, however, it’s a completely different story. My guest wasn’t allowed to enjoy the same simple courtesy. Instead the dude at the front desk, I think his name “Sebis” or “Sabis”.. whatever… made him wait while I used the massage chair — and even tried to sell him another membership just so he could sit in for a 10-minute massage. That’s not customer care, that’s upselling at the wrong moment.

He completely missed the point of what good service is about. He acted like a robot following a script, instead of someone who understands that fitness is also about human connection and positive energy.

This experience was enough for me to decide: I won’t be coming back to this location, and I can’t recommend it to anyone.
And please — don’t reply with the usual “we’re sorry, it’s our policy.” Physical businesses thrive on human experience, not automated, rule-based responses.

Source: Google

★ 5

Amazing environment, great establishment

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★ 5

My wife and I both are impressed with this gym. Lots of ways to work out. We hired Joe Frantz as our trainer and he has done a great job. Lots of improvement in how we workout and a lot of strength improvement.

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★ 5

I've been training with Burt Perez for a few years now, even before he was at Crunch. One thing about Burt is he wants to see you win. If you put in the work, Burt will get you the results you want to see. He's honest, knowledgeable, and very supportive. A lot of trainers don't practice what they preach. Burt does, and it shows!

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★ 5

I’ve been training with Burt for the past three months, and I can confidently say it’s been a life-changing experience. Not only have I lost weight and gained muscle, but I’ve also regained something even more valuable — my confidence.This was my first time working with a personal trainer, and I’ll admit I was nervous and a bit intimidated in the beginning. However, Burt immediately put me at ease. He’s extremely professional, knowledgeable, and patient, always taking the time to explain each exercise and its purpose.
I’m truly grateful for his guidance and support. If you’re looking for a trainer who genuinely cares about your progress, listens, and tailors every session to your goals, I highly recommend Burt.

Source: Google

★ 5

This is a great gym. Joe Frantz is the best (and only) trainer I’ve ever had. He’s got great communication and great workouts, and he’s always looking out for his clients. Highly recommend!

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★ 5

I joined the Personal Training program and have had a great experience with Andrew! Highly recommend!

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★ 5

I’ve been going to Crunch for years, first South Tampa, then Land O’ Lakes, and now Wesley Chapel. The vibe here is great and the gym is well-equipped for a healthy and commited fitness lifestyle. I recently signed up for personal training to improve my lifting technique and build more muscle mass. My trainer, Alexia, has been helping me target the right muscle groups and fine-tune my form. She’s knowledgeable, motivating, and keeps each session challenging and fun. I’m already seeing improvements in my strength and confidence. Highly recommend Crunch Wesley Chapel and Alexia for anyone serious about reaching their fitness goals.

Source: Google

★ 5

I love this place! Everyone is very nice and helpful! Special thanks to my personal trainer Joe Frantz! he is very nice and helpful and always motivates you to bring your best in work out!

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★ 5

I have been a member with Crunch for awhile and I’m so happy with the experience. George, my personal trainer, has completely changed my views on strength training. I came in not knowing what to do and he has developed a plan for me that has made me so comfortable and knowledgeable with working out!

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★ 5

Joe Frantz has been my personal trainer for 2 months. He’s dedicated to his profession and it shows as he trains with passion and understanding.

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★ 5

My mom and I have been working out with our trainer Joe for about 2 months and he has been great! Goes above and beyond for us and we are learning a lot. He is super funny and makes working out fun!

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★ 5

Been going here for about 2 months always clean, friendly staff and a huge thanks to my personal trainer joe who is fantastic at motivating and holding me accountable! Overall great place for a beginner to get into fitness without feeling pressure!

Source: Google

★ 5

This gym is great! Clean, great equipment, great energy, and welcoming for all types of people. I have been a member for over a year and finally decided to invest in my fitness goals by working with Joe Frantz, a trainer at the Wesley Chapel location. Joe Frantz completely enhanced my workout routine by teaching me proper form and pushing to raise my own expectations of myself. Joe is inspiring because of his own personal transformation that changed the direction of his health and led him to becoming a trainer. Joe is a very motivated trainer who understands the life changing results fitness can have on your life. Having him as a trainer has been completely worth it.

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★ 5

I love going to Crunch WC! The staff is super friendly and happy to help. I've been here for quite sometime before I decided to train with Joe Frantz and I'm so glad I did! I feel comfortable around him even when he pushes me to do another rep, he's easy to get along with, and he's knowledgeable so I've learned a great deal training with him! He keeps my goals in mind and trains me in areas that needed attention, I know it bc of the soreness that follows... you know that feel good/feeling accomplished type of soreness haha! Highly recommend.

Source: Google

★ 5

I worked out with Wendy, a personal trainer at this location…and lemme tell you, she is amazing! Really knows her stuff and how to push you to reach your goals. She kicked my butt each and every time but I wouldn’t have it any other way!! I started seeing results quickly and my stamina/endurance has increased. If you’re thinking about getting with a PT, here’s your sign to lock in and make sure you book with Wendy!!! She will get you right :)

Source: Google

★ 5

I’ve been training with Joe for about two months, and I can honestly say he’s one of the best personal trainers I’ve ever worked with! He’s incredibly knowledgeable, motivating, and pays close attention to form and technique—which makes every workout both safe and effective. Joe knows exactly how to push me beyond my comfort zone. I’ve already noticed major improvements in my strength (glutes and legs babe), energy, and overall confidence. If you’re serious about seeing real results and actually enjoying the process, I highly recommend training with Joe at Crunch!

Source: Google

★ 5

Haneen is my personal trainer, and she has changed my life. She is dedicated to my journey and my progress just as much as I am. The gym is nice and clean, great staff always ready to help. Friendly environment, great energy!

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★ 5

Crunch has been a great gym for me. Due to work and travel, I fell off my fitness journey. I got paired up with “Christopher Gulinello”. He understood the assignment, worked out a deal so that both myself and spouse could benefit from the sessions. Took his time to listen to our goals and needs. What we like, what we struggle with, even past injuries. Chris is an avid listener and note taker. Great communicator. Chris developed workout programs for us and helped us with nutrition leveraging my fitness Pal. Though we are restarting our fitness journey, Chris has made both of us feel confident. His positivity, expertise and personal touch demonstrate his professionalism.

Source: Google

★ 5

Absolutely love my trainer Joe Frantz! He’s super positive, motivating and a lot of fun! A great workout every time!

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★ 5

My husband and I have been members of Crunch for over a year. We love the location and facilities. Everyone is so nice and welcoming here. Shout out to Cole at the front desk!
Recently, I started working with one of the personal trainers named Joe F. He is such an asset to the organization. His genuine love for helping people succeed at their fitness goals shines through in every interaction. I never feel like unrealistic expectations are set. We laugh a lot and I’ve grown to look forward to each session.
Thanks to Joe and Crunch!!

Source: Google

★ 5

This is a great gym with friendly and helpful staff. I’ve been working with Joe, a personal trainer here for about a month now. He is always encouraging and he has helped me feel more engaged and motivated during workouts.
What stands out the most is his genuine passion for helping others succeed. Joe goes above and beyond, offering tips for nutrition, recovery, and mindset. Every session is different and fun, and I never feel like I'm just going through the motions. His professionalism, expertise, and positive attitude make every workout something to look forward to. Joe is the best!

Source: Google

★ 5

I recently joined the Crunch Fitness gym in Wesley Chapel to prioritize my personal fitness and well-being. To stay motivated and accountable, I’ve started working with a personal trainer, Mick McLure. Our 30-minute sessions are goal-oriented and also touch on improving my nutrition habits. Mick brings a great mix of expertise and encouragement. He’s been instrumental in helping me stay on track and push toward my goals. If you’re looking to make a positive change for yourself, Mick is the kind of trainer who’ll support you every step of the way.

Source: Google

★ 5

Tony S. has been my trainer since the summer, and he’s one of the most knowledgeable and experienced trainers I’ve worked with. Every session is challenging, engaging, and always customized to my workout goals. Bonus points for encouragement beyond the gym — tips on supplements, books, and videos to enhance my overall fitness journey. The energy and encouragement he brings to each session are a game changer. If you’re looking for a result-oriented and caring trainer who makes training enjoyable, I highly recommend Tony S.

Source: Google

★ 5

Place is the Bee’s Knees , shout out to my Personal trainer Joe F. makes sure you get a real workout every time fr fr

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★ 5

I love working out at crunch. I do training with Joe and he is the best! He is so motivating and has really kept me accountable! I feel so much better about my health and strength.
Go see Joe!

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★ 5

Excellent atmosphere. I love the energy at this location. The trainers are extremely welcoming and caring. A great culture has been created. Everyone is uplifting and motivating. I’ve been working with a trainer named Joe for a couple months. I love how personable and consistent he is.
I highly recommend this Crunch location. Check them out!
May the Lord continue to show them favor and speak well of Crunch Fitness in the mighty name of Jesus Christ.

Source: Google

★ 5

I’ve been training with Joe Frantz at the Wesley Chapel Crunch for about a month now and have already seen amazing results. Each session is focused, effective, and motivating. I feel stronger, more confident, and like I’m finally getting the most out of my workouts. Highly recommend working with Joe if you’re ready to make a change!

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★ 5

I've been seeing Chris as my personal trainer. He does an excellent job. He seems interested in you and what your body needs to reach your goal. He is knowledgeable, understanding and motivating.

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★ 5

Joe is the best with the beginner students. I'm learning so much on strength training. Joe is compassionate with excellent people skills. Thanks Joe🍒

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★ 5

I am 65 with severe Sciatica pai . I went to coach George. He has gone past my expectations. He had made my pain go away with nicely crafted training program. I am again able to walk tall and with strength in my legs. He pushes me just enough for me to recover and look forward to next day.

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★ 5

Wendy has been an amazing trainer. I feel supported and pushed to meet my goals. She has shown me I am stronger than I feel ! I’d recommend her to anyone !

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★ 5

Trained with Rhett again today, wonderful experience

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★ 5

Went into enroll today and the service and professional was outstanding. Erin, Chris and Tristan the gm were the best. Used my actice and fit and upgraded to the peak performance package

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★ 5

Come join us! Ask for Nicole at the front desk! She is amazing!

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★ 5

Nice gym. New equipment. Nice atmosphere. Great staff. Always an enjoyable workout!

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★ 5

I love this place especially the Manager Nicole is always so helpful. She always greets me with a huge smile and makes me feel so welcome.

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★ 5

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★ 5

Justin is the Best!!!!

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★ 5

amazing gym love this place

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★ 5

Awesome sauce place

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★ 5

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★ 5

Nik and the girl are nice employees

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★ 5

Erin was a big help super easy process

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★ 5

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★ 5

Spent the day working with Xavier from Wesley Chapel crunch fitness, he was able to teach me some great new movements for sports training that most definitely will help improve my game to another level!!

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★ 5

I love Burt's HITT classes at that location, he makes sure you push yourself to the limit and that you have a good posture while working out, his motivation is invaluable. After attending his classes, I've noticed a huge difference in my body, and my strength has improved tremendously. I'll definitely keep going; I wish he had more of those classes during the week.

Source: Google

★ 5

I’ve been attending Burt’s HIIT classes at Crunch. I am down 28 lbs! His classes are no joke! Very intentional, no workout is ever the same and they are challenging. I swear I am sweating by the third round! I highly recommend his HIIt class. I wish he had more classes at this gym.

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★ 5

Staff is friendly and gym is very nice. Equipment is great

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★ 5

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★ 5

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★ 5

locked in

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★ 5

Thanks Nicole you are the best!!

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★ 5

I joined April 2024 and I’ve loved it. I take more than 10 classes a week, and they are all amazing! I take Barbell 45 with Sarah P. and Laura, HIIT with Michael and Sarah P., Zumba with Veruska and Sarah P., and yoga with Maggie. It’s amazingly fantastic, my workout community. You should join us!!

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★ 4

great gym and very nice workers!! 10/10

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★ 5

The best gym in the area!

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★ 5

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★ 5

I had a vwry

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★ 5

Great gym, with great staff and great equipment. They are always welcoming!

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★ 5

Great experience. Classes are wonderful. The gym has lots of equipment and space to work out.

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★ 5

Took a spin class today!! It was amazing, highly recommended

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★ 5

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★ 5

Landen is awesome great employ

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★ 5

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★ 5

New member of this location, I’ve found there are lots of diverse machines to hit different muscles in different ways compared to the average gym. I look forward to coming here far more than any other gym. The membership can also be very budget-friendly depending on the options you choose for it.

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★ 5

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★ 5

Crunch Wesley Chapel rules! Get the best workout of your life here

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★ 5

landon Wesley Chapel is the best!!

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★ 5

The front desk attendants are the greatest, especially Nicole! Definitely my fav Crunch in the area.

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★ 5

Easy set up for a new membership! Very kind and helpful staff! Can’t wait to workout

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★ 5

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★ 5

Love this gym! I immediately joined after trying one of the HITT classes! It’s hard to pick a favorite, but special shout outs to Burt, Wendy,Dayana and Michael for their killer weeknight classes!

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★ 4

Great gym, very clean, plenty of parking, a bit on the small side.

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★ 5

Cari was amazing

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★ 5

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★ 5

Staff is super friendly! Shout to captain k she’s super nice.

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★ 5

Love the gym atmosphere people and gym has up to date equipment would definitely recommend the gym

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★ 5

I had great experience, Nicole was a great help

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★ 5

A+ team :)
Always there for me when I need it.

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★ 5

Front desk is super helpful and kind

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★ 5

Erin was great, she was a customer where I worked, told me about crunch I had never worked out here ever. Needless to say I’m now a member! Thanks again Erin.

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★ 5

People on the front desk are so nice, Nicole

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★ 1

Keep in mind that if you move to a different state, you cannot cancel the membership by phone or online.

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★ 5

Maxwell is amazing!!

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★ 5

This gym has everything you need and super clean!

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★ 5

Fire gym come workout

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★ 5

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★ 5

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★ 5

Thank you Nicole! For your help always!

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★ 5

Overall very welcoming and supportive, the facilities are nice and they have everything one might need to meet their goals :)

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★ 5

Great gym, clean, good atmosphere, and has everything I need for a successful pump

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★ 5

Captain K was so amazing with helping me start my fitness goal!! She was kind and respectful and was such a good listener. She is wonderful to work with to start your journey!

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★ 5

Captain K was amazing! Super helpful+ informative, so excited to join 🤩

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★ 5

Captain K is the GOAT !!! Super excited to work out with my besties <3

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★ 5

Carina is the best she will help u out 🙏

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★ 5

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★ 5

Super friendly staff. "Captain K" got us set up quick and easy. Very clean and neat setup

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★ 5

Best location, friendly staff, great space to get the work out in!! Captain K was super helpful!!

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★ 5

Always feel so welcome and at home by all staff especially Nicole.

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★ 5

Maxwell has always shown amazing customer service and goes the extra mile. Appreciate it

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★ 5

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★ 5

Great gym experience. Nicole was very nice and helpful at the front desk.

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★ 5

Great location, Captain K is the best!

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★ 5

Cole is the man anything you need just let him know!

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★ 5

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★ 5

Cole is a famous Christian rapper

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★ 5

This location and Lakewood Ranch, FL locations are the best I have been to. And I have been to quite a few... Great vibe, pleasant gym layout, clean. Peeps are friendly, music is spot on.

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★ 5

Pleasure
signing in with Erin

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★ 5

Maxwell was so pleasant, very welcoming!

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★ 5

Maxwell checked me in and he was great and super friendly

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★ 5

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★ 5

Captain K was great and made signing up extremely smooth!

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★ 5

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★ 5

Crunch Wesley Chapel is the best gym!

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★ 5

Come check out an awesome gym!!!

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★ 5

Great gym Cole at the front desk is real cool

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★ 5

erin was great !

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★ 5

This gym has great staff vibes and equipment. I’ve been coming since they opened and the place has always been clean, I always leave water bottles at the gym and their members are so helpful and have always had it for me.

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★ 5

Got all signed up with Cole. Really cool guy made everything easy which made for a great experience.

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★ 5

Thanks Nicole for your help always!

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★ 5

Gracias Nicole por tu ayuda siempre! Si quieres venir a un buen gimansio con buena energia en la recepción te recomiendo este!

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★ 5

Gym is clean and staff are friendly and encouraging

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★ 5

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★ 5

Great gym

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★ 5

best gym in the world, cole johnson was a great helper

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★ 5

Here from out of town and needed to catch a workout, Nicole was such an amazing help, Mateo made the process very easy! Super clean gym, lots of new equipment! Definitely recommend signing up here they have great service and amazing deals!

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★ 5

landon taylor was very helpfull

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★ 5

Nicole does a great job at the front desk, very friendly

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★ 1

My wife forgot her ID and I was trying to bring her as a guest,And they would not make any exceptions even tho she had a pucture of her ID on her phone they did not care. They would not let her in as a guest... that's horrible, went down the street to EOS... way nicer they understood she forgot her id and let he in with a photo of her id.

Source: Google

★ 4

For the past three months, I have been regularly attending Crunch Fitness, and my experience with exercise and fitness has been amazing so far.

The gym offers a wide variety of workout classes and equipment to choose from.

Moreover, I am a big fan of the sauna room at Crunch Fitness. It is an excellent way to relax after a rigorous workout.

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★ 5

I love this gym! Thank you Nicole for your help!

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★ 5

Taylor is the best and justo is a great trainer!

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★ 5

Captain K was a amazing, customer service was exceptional.

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★ 5

Love it🤘🏼

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★ 5

love the classes!

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★ 5

nicole is the best super helpful help me found my missing item

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★ 5

cole is the best

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★ 5

Good place to be

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★ 5

Cole’s the best—his morning energy always puts me in a good mood.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

nicole is the best, she is so sweet and helpful, come see her when you come in!!!

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★ 5

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★ 1

Zero respect attitude no knowledge very bad experience everyone is boss there, terrible i not recommended to anyone when you come to the management even worst their eye is just where is your money looking your pocket how to add their hand and take money from your card . Worst worst don't wasting time to any of
Crunch . Don't scare to leave a feedback with bad experience you ha e let everyone know that Chrunch is terrible.

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★ 5

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★ 5

Just joined last night. Thank you, Capt. K! Five (5) stars for your attentiveness & excellent customer experience. Looking forward to a wonderful gym experience with you & your staff! ; )

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★ 5

The staff was friendly and extremely helpful with my questions and the assistance I required.

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★ 5

Great gym with amazing staff!

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★ 5

ove Crunch! The gym is always clean, the staff is friendly and welcoming, and the equipment is well-maintained.

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★ 5

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★ 5

Great customer service

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★ 5

Erin is as awesome ! Showed me around and made the sign up process quick and easy . Thank you !!!!

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★ 5

Clean gym, great staff.

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★ 5

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★ 5

Landon and Justo are very friendly and helpful! They greet you with a smile and provide great customer service and positive energy!

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★ 5

Landon was super helpful and kind!!

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★ 5

Great place! Landon was very helpful!

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★ 5

Thanks Cole!

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★ 5

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★ 5

Great service, great reps, great equipment, would totally recommend for anyone in the area.

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★ 5

thank you cari

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★ 5

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★ 5

Cole duh goat

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★ 5

Cole is the best worker at crunch and he’s the only reason I go here cuz he’s so awesome

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★ 5

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★ 5

This gym has a fantastic atmosphere with clean, well-maintained equipment and friendly, knowledgeable staff. The variety of classes and machines keeps every workout exciting and effective. Highly recommend for anyone looking to stay motivated and see real results!

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★ 5

Front desk is very helpful Cole was great

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★ 2

Crunch, this is 2025!! why are you making me mail a letter to cancel a gym membership?? I was told the only way to cancel is to physically go into the gym even though I no longer live close to the gym. When I explained my situation, I was told my “alternative” was to mail a letter to corporate by postal mail to a P.O. Box. In Brandon, Florida.Yes, SNAIL MAIL, can you believe this? Oh and get this, the person giving me this information stated, "they may help you". Its not even proposed they will help me. He was telling me like he has seen it not help in the past.

In 2025, there is absolutely no reason a gym (of this magnitude, mind you) should not allow cancellation online, by email, or even over the phone. This policy feels INTENTIONALLY designed to make cancelling as difficult as possible, which is unacceptable.Many states have consumer protection laws that require clear and reasonable cancellation methods for memberships.

I’m asking that someone from Crunch corporate contact me with a reasonable, MODERN cancellation option. If my issue is resolved, I will gladly update this review and any other reviews in other platforms.

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★ 5

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★ 5

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★ 5

Very 👍

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★ 5

Really excited to join! Captain K and Tony were so pleasant and welcoming the moment I walked through the door.

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★ 5

Cole is great

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★ 5

Nicole made the signing up process easy with no hassle. Answered all the questions I had and made the process smooth.

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★ 5

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★ 5

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★ 5

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