★ 1

Deberían ya sacar a la persona mayor de la recepción cada vez que tengo algún pedido cuando está ella atiende de mala forma, cuando es que atiende, hoy le pedí un trapo para secar que se me había caído agua y me respondió de muy mala forma le tuve que insistir para que me lo dé de la veía más preocupada en comer un sándwich que en su trabajo, y honestamente no es la primera vez que me pasa y siempre es con ella

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★ 1

Many people using the phone sitting on machines, while people waiting, but the staff doesn't seem to care, despite complaining to them there have not been any changes , don't waste your money in this gym.
Often no music so one can hear all the conversations of people who are sitting on the machines
Choose another gym, waste of money

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★ 5

Me encanta el gym es súper completo

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★ 1

La señora mayor que está en el front desk la tendrían que jubilar. No entiende nada es lenta voy hace 5 meses al gimnasio y hoy no llevaba conmigo la tarjeta para pagar , le dije de buena manera si podía entrenar y mañana le pagaba dado q voy TODOS los días pero se negó y me habló de mala manera. Hoy perdieron un cliente en realidad 2 porque mi mujer tampoco va a ir más

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★ 1

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★ 5

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★ 3

Monday morning, the girl at the front desk doesn't even answer a greeting, on the phone on a personal call, very unfriendly in general.
Over the weekends, sometimes no one in the front desk, people come and go without being checked on, place dirty, some pins missing, and hot, with no music very often.

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★ 4

Don't complain if you have to pay just 10 bucks for a visit. Yes, it's old and some stuff doesn't work but you can lift weights in a friendly environment.

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★ 5

De 10!

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★ 1

Horrible

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★ 1

Minimal equipment in crappy conditions, machines missing pins, not even close to worth the price. They make sure to make it impossible to cancel and will keep charging you. I canceled my membership and made sure to do so within their requirements yet front desk conveniently “lost” my paperwork and keeps charging me? Even AFTER I spoke to woman “manager”, got confirmation my membership was canceled yet they still charged me AGAIN?! Terrible management, terrible communication avoid this gym at all costs it’s not worth the headache. Clearly going to have to block this vendor with my bank because this is extremly unprofessional and fraudulent. I have pictures and proof of me turning in my cancellation on time and the managers messages confirming my confirmation. This place is a joke

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★ 5

ITS A GYM JUST FOR RESIDENTS? Or can i buy a subscription?

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★ 5

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★ 4

The fitness center has all that I need for a basic complete weight resistance workout. Fixed monthly payment of $58.

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★ 5

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★ 5

It’s a nice old school gym. Great people. I do like to workout there.

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★ 3

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★ 5

Excellent thanks so much!

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★ 1

Lack of equipment maintenance, lack of equipment overall. Had a very bad experience with an individual who was rude and refused to rotate and share equipment. Gave a very bad attitude. Not the best in town.

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★ 4

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★ 1

It is true people are very nervous and the area especially there in Collins Ave

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★ 5

Hola quiero agradecer al profesor norgel de silver sneaker es maravilloso entrenadory persona nos motiva para mantenernos activos somos bendecidos muchas gracias

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★ 5

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★ 5

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★ 2

No esta mal.
El unico problema es que no hay mantenimiento.
Hay pesas que estan muy flojas y maquinas que se rompen y nadie se hace cargo de arreglarlas.
Hace 2 semanas se rompieron ambas cuerdas de una maquina y sin embargo siguen sin repararse.

Source: Google

★ 5

Excellent

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★ 2

I like the convenience of having a gym walking distance to my home , I reject very much traffic but I just must make it a. point to go to LA Fitness where there are decent machines , crystal fitness is convenience but the machines are pitiful old and some are scary looking, the place lacks a lot and im very sorry to say this because the person in charge is very cool has nothing to do with the conditions of those equipments .
I shall continue to go until I get disciplined and wake up early and beat the traffic to go to la fitness and btw la fitness is not the best either I just came from New York and Esporta is really the best gym there is to me 5 years there you can't blame me that I got spoiled with those state of the art top of the line equipment club
So sorry Crystal fitness, but I'm happy you are there for me. 🙏

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★ 1

Sinceramente es un gimnasio costoso para el servicio y calidad de maquinas que ofrece, pero incluso tiene muchos problemas con los horarios de apertura por las mañanas, dice abrir 8 AM los dias de semana y el moreno que suele abrir llega cuando le apetece, por ejemplo ahora mismo 8 de diciembre está llegando 8:20 Am, el compromiso es nulo.

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★ 1

bad treatment from the gym workers (Maria) plus she doesn't know English. Also some machines aren’t in good conditions, the toilets are dirty and broke

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★ 5

The pool isn’t heated but after this sunny summer it doesn’t matter it’s very quiet and if my insurance never told me about this place I would have never known

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★ 4

No es la gran cosa, pero tiene todas las máquinas necesarias, es para hacer pesas o cardio no para sacarte fotos si es lo que esperas

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★ 1

Worst gym ever. Hours are 8am-8pm, and weekends 8am-12pm?! Ha! Such a joke. Used to be 6am-10pm. Everything is broken. Been complaining for years, but recently stopped paying and am going elsewhere now. Loved It for the convenience, but since the hours changed, it’s impossible to work out here in a crowded gym where everything is broken and missing. AVOID AVOID AVOID. rude staff, super dirty, and just old and broken down. It used to be great for a neighborhood gym at $35 a month. Now they want almost $60, with ridiculously dumb hours, rude staff, and an owner who couldn’t care less if someone died on the uneven floors or broken machines. Hate this place so much now.

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★ 5

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★ 1

Deberían hacer una limpieza de personal, nunca vi un costumer service tan vago como los que trabajan en front desk, me hicieron un problema terrible y pasar un mal rato solo porque perdí la tarjeta y ellos no quieren mover los dedos para poner el nombre de uno en la computadora, todo el día sentados ahi frente a la computadora usando el teléfono o comiendo, y se molestan por buscar a uno en el sistema, eso es vagancia total. Otra cosa, 50$ por ese gym todo viejo, sucio, chiquito? Por favor un poco de amor en ese gym. Los gimnasios públicos son más higiénicos

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★ 1

This is a message to the people in charge of this place, the equipment needs some attention, the cable pullup machine has been broken for months, the are many dumbbells missing and the dark skinned Cuban guy at the front desk is extremely rude, he has no respect for his customers completely unprofessional. Somebody needs to step up and address these issues.

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★ 1

Asco de gym

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★ 1

Viejo caro y lleno de gente. Los aparatos del año de las cavernas. Trasure island gym is better and slow price

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★ 1

Muy mal servicio y demasiadas restricciones!!!

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★ 5

Great atmosphere to exercise, everyone busy exercising nice to workout

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★ 1

Mala atención. Fui a ver y no me lo mostraron los del front desk porque esta en horario cerrado. Entonces, creo que no quieren sumar gente al gym ni utilizar el gym para darse a conocer como hotel.

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★ 5

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★ 1

Los equipos están rotos todo el tiempo. A nadie le interesa nada. Las roturas duran semanas y han estado a punto de ocurrir accidentes de lo desastroso que está todo. Esta semana me caí de un aparato porque el asiento no estaba fijado al metal. Los dueños no dan la cara. El staff toma nota de los equipos rotos y, si los arreglan, les ponen duct tape o presillas de staplers. Quién en su sano juicio repara equipos tan delicados y peligrosos con duct tape? Quieren mantener la inversión al mínimo, y cuando digo al mínimo, es que el techo gotea, caen trozos del techo y así puede estar por semanas. Si preguntas por el dueño del lugar, el staff entra en puro nervio y no te da información; como si la identidad del dueño fuera secreto de Estado. Un desastre de lugar, que debería quebrar en cuanto abra otro gimnasio en la zona que le haga competencia.

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★ 3

Ok but old equipment

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★ 2

No se puede hacer ejercicios temprano en la mañana 🙄Abre (8:00am) ufff increíble

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★ 5

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★ 4

It’s nice gym

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★ 3

For the price and close to home, it has what I need for a quick 30 min leg work out. Nothing fancy or chic.

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★ 5

This place right here! Erica, Brenda and the staff are amazing. If Erica sees you're struggling, she comes quick with a shot of Collada and some motivational words! I've never felt so welcome in a gym. This place made a huge turn-around by hiring them - Top notch.

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★ 4

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★ 5

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★ 3

I really appreciate this gym due to the fact that it is walking distance & serves the greater North Miami Beach community. I live here part time, and NEED to go to a gym daily for back and muscle pains that I deal with constantly.

Because this gym is essentially a "hotel gym - connected to the Crystal Beach Hotel" it seems that the management, owners, etc, do not really consider this gym a full-service gym (for example, reasonable hours to accommodate customers OUTSIDE of the hotel guests, quality equipment, and so on).

People who live in the area pay monthly to utilize this gym, please operate as such!! Extend the hours back to the way it was before the pandemic started, PLEASE UPDATE AND MAINTAIN THE EQUIPMENT!! 85% of the machines are grossly outdated, squeaky and in need of maintenance. Perhaps add a couple rowing machines and put the showers back in use.

Your members who live here are depending on you to operate fully as a serious fitness center! Please take pride in that! Not everyone has the luxury of commuting everyday via car, bike, scooter, etc, to a gym just to get a decent workout in.

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★ 3

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★ 1

The guy with glasses a the front desk smokes cigarettes outside front , what a good image for clients plus intoxication ....

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★ 1

I have moved back to the area again and wanted to sign up for the membership because of the convenient location besides the bad reviews, however I was seriously taken aback by how unprofessional the front desk guy was. He did not at any point had eye contact with me and when he did it was brief and with a look of disgust on his face , almost like he was annoyed that I was acquiring information about the gym. Nonetheless, his demeanor is that of guy that seriously hates his job very much, or simply Dislikes people all together and has zero customer service and for that, I will gladly take my business elsewhere. Management should seriously consider hiring another individual for front desk position or having a serious talk about improving his work ethic and professionalism when interacting with potential future clients.

Source: Google

★ 1

Watch out people… they save your credit card info then sometime after you cancel they re-activate and charge your credit card, after contacting the owner he said that someone was using my credit card (when actually wasn’t true) so I was better contacting my bank, there was No wrongdoing on their part “descarado” just watch out, tengan cuidado. Peace out

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★ 3

Faltan algunas maquinarias o elementos, pero para ser el gimnasio de un hotel es bastante completo! Muy buena atención del personal.

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★ 4

Хорошо, новые тренажёры, но 50 $ в неделю - перебор...

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★ 5

I love this place

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★ 5

Calidad

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★ 5

Good gym for a hotel

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★ 1

Overpriced and smaller than my bedroom. Overcrowded, you're literally working out inches from someone else. No cellphone/wireless reception, and gym wifi is always down. Not worth it for the price, 24 hrs is much cheaper.

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★ 3

Small beach hotel gym out of the 70s

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★ 5

This is a great gym. It is small but is properly priced for its size. And the great grand bonus is a magnificent view of a pool, the sea and the eastern sky and sun from the whole gym área that for me in the morning works as a therapeutic relaxer filling you up with sun rays of well being.

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★ 5

Well organized , smells clean and looks amazing. Really good place to workout and the music is really loud !

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★ 4

I like this gym, basic but everything you need. They could do more concerning privacy in the restrooms. From the mens urinal you can see all the way into the ladies showers. Swing doors could help.

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★ 1

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★ 3

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★ 5

Bueno

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