★ 5

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★ 5

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★ 5

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★ 5

I leave this five star review for kids club! Ana is the best and my 8mo baby loves her since the first time I came to la fitness. Please keep her in the la fitness. Give her an extra hand to take care of children and raise her salary! :)

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★ 5

We love love love our daycare ladies Anna and Jessica!!! The gym daycare is so much better with them both working there! The only issue is that they have watch a lot of kids with no helpers or backup. Sometimes they get kids as small as 4 months old and will have to hold and care for that baby while watching and helping however many more babies they have that day. Please give them either a raise or provide them with some type of support system so that our children continue to receive their love and care 💕 If it wasn’t for them being there, I wouldn’t have a membership at all. I almost cancelled due to being told by a previous employee to bring my infant, at the time, in the morning instead because she couldn’t juggle that many kids on top of my crying infant. These new employees do this job from a place of love and affection and it shows. Please take care of these ladies, my daughter squeals in excitement each time we go 🙏 Thank you again Anna for filling the daycare with toys and activities. Their kindness does not go unnoticed or unappreciated ❤️

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★ 1

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★ 5

Clean facilities & great classes!

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★ 4

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★ 5

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★ 5

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★ 5

Spacious and well-organized gym. Weights are always placed where they belong, and the facility is kept very clean. The staff is respectful, friendly, and makes the environment welcoming.

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★ 1

The location is convenient, the members are nice however the staff have issues. The current “Manager “ can’t seem to be bothered with showing up on time or at all. There are a few staff that are excellent and work hard but the Manager and training staff are non-existent!!! This week there has been no one at the front desk greeting and checking members in. Left an hour later after a workout and still no one was at the front desk for members. ************ Here we are on a Saturday morning at 8:25am and still no staff to open the doors. Got members standing at the doors to get in and multiple members have left. Staff is a real shame **********

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★ 4

Clean facilities. Nice people. Not a bad price either.

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★ 3

Don't call and expect someone to answer the phone....

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★ 1

⚠️ Warning to anyone thinking about joining this gym: Save your money and your sanity.

This past Monday was the third time in a single month that the gym failed to open on time. Doors are supposed to open at 5:00 AM, but this time, members stood outside waiting until 6:15 AM. That’s over an hour lost—again.

And it doesn’t stop there:
• The A/C in the bike room has been broken for weeks.
• Equipment is worn out, poorly maintained, and never updated.
• The clocks haven’t even been changed since the time zone shift.
• Complaints go nowhere—management just doesn’t care.

The “manager” is a 24-year-old who clearly should not be in this position and is not being held accountable by upper management, which explains why nothing ever improves here.

This gym is hands down the worst in the city. If you value your time, money, and a halfway decent workout environment, look elsewhere. Other gyms in town are far better and actually care about their members.

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★ 2

Several times I have arrived at the gym at 5 AM to start my workout. And there was no one to open the gym. Once the gym was opened by the cleaning lady. I feel that the gym while it is in decent shape is poorly managed. No one should go to an establishment and find that it is not open at its appointed time.

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★ 2

I really do not like to do poor reviews and disappointed to write this. For the second time in less than a month no one showed up to open the gym at 5am. If the regular opener, Brian (who is wonderful) is off the gym does not open in time. This also happened on a Sat and it wouldn’t have opened if Brian didn’t show up to work out and end up having to work so the gym would open. There are at least 30-40 people who arrive for 5am open and unacceptable for a large business to have this happen twice in this short of a time. I waited until 5:30 hoping someone would show. Sadly I feel like management at this popular location has declined recently with the pool being out of order multiple times, water fountains out of order and now no backup for the morning opener.

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★ 4

Love the facility. The staff are top notch addressing the cleanliness and organization of facility which is a huge plus. One recommendation is to address the AC in the spin room. The system has been inconsistent when it comes to reliability. Recently, several of the spin classes have been cancelled because of the AC being offline, especially during the peak summer months. There are a lot of members who participate and it’s a disservice if classes continue to get cancelled. This is part of the membership fee. Overall, I love this facility and what it has to offer. Please use this suggestion as constructive feedback to address the AC concern. I think I speak for the majority of members who participate in spin classes. Thank you.

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★ 5

Ana from the Kids Klub is absolutely phenomenal! Give her a raise!!

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★ 5

Great kids club. Mrs. Ana is one of the main reasons for this rating. She does an amazing job with the kids and creates a welcoming environment than allows parents to feel comfortable and excited to place their kids in the kids club.

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★ 4

I've been a member of this gym for about five years, and the facilities and community are generally great. I would also like to give a huge shoutout to Brian, who works the front desk in the morning, for consistently going above and beyond for his members. He cares about the members and operate beyond his job description to ensure members feel welcome and safe.

This morning, Brian defused an altercation between two members. It likely would have become physical without his intervention. This employee deserves a raise, not just due to his consistently high performance (from my perspective) but because he placed himself in harm's way for the betterment of the club. I'm hopeful his leadership values this and does everything they can to retain such a valuable employee.

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★ 5

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★ 5

My boys enjoy how friendly and energetic Ms. Anna is! It truly makes a difference knowing you can work out and attend classes while your littles are happy and having fun at a great kid space!

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★ 5

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★ 1

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★ 5

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★ 4

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★ 1

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★ 5

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★ 5

We just recently started taking our 3 year old to the kids club and Ms. Ana has gone above and beyond to ensure he has fun and feels comfortable. He’s now asking daily to go to the gym to play. The kids club is always clean and Ms. Ana always provides an exciting and safe environment.

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★ 5

I have been coming to LA Fitness - Old St Augustine since 2019. I love the weights area, cycling class with Gale, and the pool. I have 2 kids and as a mom I'm always careful about kids clubs. Recently they got the best kids monitor ever. Ana is excellent, she's not just a monitor, she really cares about the kids, she did changes in the room, added toys, activities, stickers,.. my kids love her! Even when I'm not going to the gym they wanna go to the kids club. Thanks Ana & LA Fitness!!

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★ 4

I’m writing a review for the kids klub, specifically Ms. Anna! Since she has been running the center it has been a dramatic difference. We’ve all donated toys so that the kids have something to play with it. The room is always clean when I first walk in and I feel very confident in leaving my kids with her. She is very professional, customer service focused, gentle and kind with kids. My girls look forward going to the gym because they simply want to see Ms. Anna. I think that speaks volumes! She is a keeper and deserves the recognition for her hard work and management. Thank you Anna, you are the best!

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★ 5

Update 2022; tbh, it's not very clean & please extend your hours. I was told at the time of signing up that you guys will be 24/7 soon. It's been over 10 months. I'll most likely cancel the membership in a month or two if y'all are closed half of the time. 5 stars since there are barely any fitness centers in Jax.

Update 2025: Could you please increase the hours? Especially on weekends? The 8 AM to 7 PM timing feels a bit too conservative. Even if it’s not 24/7, opening earlier and staying open a bit later would really help.

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★ 5

Mrs. Ana in the gym day care is amazing. We have taken our toddler to other gyms and we’re never able to finish our workouts. Mrs. Ana makes our daughter feel comfortable and she puts in the extra effort for our child that has not been introduced to regular daycare.

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★ 5

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★ 5

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★ 3

Definitely the best and most updated equipment from all the LA Fitness in Jax. OP a good second.

But I'm doing this review because in the past 6 months or so I'm constantly accosted by people with tables and clipboards. I despise it so deeply. People want my attention for some sales or donation thing. No. No forever. The gym is not a time to take people's time. We usually have limited time to get in and out. also, if you're coming in, you might have taken pre-workout and have a limited window. On your way out, you have 30-45 mins to get your protein in post workout. I desperately wish they would stop bringing people that I have to activate my RBF to have them ignore me.

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★ 5

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★ 1

The worst customer service, got a small scratch on my finger and went to ask for first aid kit so 1 of the guys up front said yeah go ahead and take what you need by the counter and soon as I went to get it the belligerent young lady at the counter started to raise her voice hey hey hey dont touch it while aggressively walking up to my face LOL I though she about to start physical fighting me for the bandage wow. Off course I don’t need anything from these people here after seeing this nasty reaction towards me

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★ 5

I come here for Mai’s Total Body class, and I absolutely love it! The energy is amazing—everyone’s so pumped up and motivated. Mai really pushes you to work hard, but she keeps it fun, which makes the challenge totally worth it!

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★ 5

Fun classes

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★ 5

I shopped around and love Hammer Strength equipmentnand LAF answered my requirements. This is the place. Lockerrooms/showers need much better upkeep by the staff.

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★ 5

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★ 3

This place has the most updated equipment and is clean but I still chose to drive 15 min away to the nearest spot because this location does not have a sauna. Doesn’t make any sense there is no sauna there.

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★ 5

We love this LA Fitness and have been going since 2021. The management and staff has always been kind and professional. Ana in the child care center is the best. She’s amazing with the kids. My daughter has a great time and I can get a good workout in knowing she’s in good hands and having fun!

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★ 5

I like working out at La Fitness mainly because of the kids' area. My kids love being in the kids' area with Ana! She is kind, always smiling and takes great care of the kids! I can work out in peace knowing that they are in good hands! My kids have a lot of fun (playing, painting, etc.) and don't even want to leave when my workout is over. She takes great care of them! And the gym in general is very organized and clean!

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★ 2

Machine needs to be renewed , More flexibility required from the Staff , no attractive offers.

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★ 3

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★ 5

Ana goes above and beyond to make sure the kids are happy and feel comfortable in the kids club! The gym is clean and the employees are nice and friendly!

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★ 5

This LA Fitness location is always clean, well-organized, and has everything you need for a great workout—from a wide variety of equipment to solid group classes. The staff is friendly and helpful, and the overall vibe is motivating without being intimidating. Definitely a great place to stay consistent and hit your fitness goals. The Personal Training Director is also so understanding and flexible with any needs you have and will meet you exactly where you’re at, financially and in terms of the fitness routines he and his trainers can set you up with. Jason, the PTD, he’s the best :)

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★ 5

Shoutout to Ana in the Kids Club. My granddaughters love coming. They’re well taken care of and enjoy doing crafts with her. The entire gym is kept exceptionally clean and I really appreciate that.

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★ 5

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★ 5

Ana is incredibly attentive and ensures that the children are well cared for during their time there. She organizes fun activities, plays with them, and has a great variety of resources such as toys, balloons, and even drawing materials. She teaches them art and is always patient with each child. It’s clear that Ana truly cares about the kids, and we are so thankful for her dedication and the positive environment she creates. Thank you, Ana, for taking such great

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★ 5

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★ 2

I've been coming here for about 6 years. The quality of the facility has been in steady decline. Neither water station works (there are only two), the restrooms are quite dirty, in my opinion, and the overall space is moderately maintained. However, there's enough equipment here for both beginner and experienced lifters to get a quality workout

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★ 5

The 5 stars is mainly towards the kids club. If you want to bring your kids to the gym, Ana is the best for watching over them. You'll have a worry free 2 hour workout experience knowing your kids are in good hands. It's rare to find a gym daycare where the employees enjoy coming to work and dealing with kids everyday, especially babies.
As the actual gym, clean gym good equipment. But one complaint, there's no sauna in the men's locker room like the other la fitness.

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★ 5

The LA Fitness off of Old St. Augustine has been such a pleasure to attend! From superb cleaning staff, to friendly staff upon entry. I can see myself coming on a consistent basis. I’d also like to give praise to the club manager, Joshua. Josh is the new Operations manager who took over around December I believe. Josh has made my experience coming back to the gym such a positive and encouraging experience. From friendly and intelligent conversations, to helpful life and fitness advice, he has shown a true dedication to the club and organization as a whole. I’ve talked to other members and they provide nothing but positive feedback since he has taken over as the new manager. Truly a one on a million employee and manager! Keep him on at all costs!

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★ 5

The gym was very excellent it was so clean I would eat off the floor but besides the jokes haha. The staffing was very nice and helpful.

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★ 1

Customer service is awful. Talking to the staff feels like begging them to do their job.

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★ 5

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★ 5

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★ 5

Excellent Jim kept spotless with an excellent staff!

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★ 5

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★ 4

This place is better than the other LA Fitness visit located in Blanding Blvd. The facility is constantly cleaned and the free weights are typically stored in their proper locations. The staff is very friendly and helpful. Hardly any of the machines are out of order and the members aren't rude. I'd give it five stars, but there is no sauna or whirlpool spa.

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★ 4

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★ 1

Went in to cancel my membership on a Saturday. (I live in Austin TX now and no LAs are close to me) I was told the manager was out but they could have me sign and process it Monday since I had a 7am flight Monday. Literally came in to FL to cancel this membership because you have to go to the location you sign up at. Just received an email saying I have to mail it in. It’s baffling to me you make the effort to adhere to these ridiculous cancellations rules and they still find away to charge you money in the economy. Truly disappointed I loved LA would have never thought they’d treat a faithful member like this. I had the “cancel anytime” contract too I even added a guest pass when I lived in Dallas. Very unfortunate but doubt I’ll be returning after this.

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★ 5

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★ 1

I didn’t realize that it’s okay to shut down a bathroom when it’s being cleaned when people need to use the restroom. I walked into the bathroom and was told I can’t use the bathroom that I have to wait. Then the lady janitor proceeded to tell me to find another one, somewhere over there then went back to mopping or whatever she was doing.

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★ 5

I have been going to this gym for a few years and hands down the best staff & environment. Everyone is nice, environment is clean and theres a variety of different machines .

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★ 4

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★ 4

Nice

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★ 5

The gym has cleaning staff working all day. We really appreciate this. The staff are courteous and professional. Good equipment. The gentleman that takes care of the maintenance on the equipment does a really nice job.

We have been a member for four years. Thank you for the consistency and maintaining the gym.

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★ 5

Ana, who works in the childcare area, is incredibly kind! She’s always upbeat and engaging with the kids. There’s been a noticeable difference since she started—she’s been such a great addition! I really hope they’re able to keep her.

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★ 5

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★ 5

super thankful we decided to try out the personal training at the mandarin location. We first consulted with Jason who gave us a good idea of how things should be looking in a timeframe as such for our goals and did a full body composition check to ensure we would also be able to reach those goals, but was reassuring at the same time. Elijah is who my fiancée and I have gone to for the majority of our sessions which have been a little over a month. Very thorough, encouraging and communication is never a problem. We appreciate the guys who have helped us so far to push our fitness journey along and have guided us with different exercises to help with strength, endurance and mobility. 100% recommend these two. Picture below is of my fiancée. Gaining muscle lol 💪🏼

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★ 2

Whoever franchises this LA has dropped the ball. It smells constantly. The facilities are not maintained properly. I pay $50 a month to use the gym I can’t even use because there are missing pieces and when the trainers are on site and “training” they restrict the “PT space” and other floor space and machines for their clients (they’re not even using the space and sitting at the desk).

Used to love coming here but this is outrageous.

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★ 1

I called LA Fitness to check their hours since it is thanksgiving and I was told they're open until 12p. I proceed to drive and get there at 11:25a. and the gentlemen at the front desk rudely told me they're closed and to leave. There's still people in there working out right now but he refused me entry with over 30 minutes until closing. When I told him I called and was told they would be open until 12p he rudely yelled back "WE'RE CLOSED MA'AM!" and shut the door. I believe this is the manager behaving in such ill and unprofessional manner. I will be reporting this incident to corporate.

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★ 5

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★ 1

They don’t watch the kids at the club
And the manager been very rude when I told him about the lady in the kids club not watching the kids

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★ 5

I wish they had a Sauna in this gym. Super nice and clean.

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★ 5

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★ 5

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★ 1

Not for me

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★ 5

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★ 5

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★ 5

Love it

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★ 5

LA Fitness stands head and shoulders above the other fitness clubs in Jacksonville. Extremely Clean, equipment maintained staff is polite and professional.

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★ 1

Very dirty inside

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★ 5

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★ 5

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★ 5

This is a really great gym. Very clean. Very big. Not a lot of people using it. Which means machines are always available. They have every machine I've ever seen. Not really enough free weights. It does say right in the contract that you can cancel your contract within 30-day notice at any time provided you show up and cancel in person with the manager. I felt good about it because it's in the contract. Several times actually. Great bathrooms. A great pool. Parking lots never jammed because, I've never even seen more than 25 people in this gym, this place is really big. The staff not too bad except for that one guy... But of course there's always that one guy... Yes, he still lives at home with his mother.

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★ 5

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★ 1

*WARNING* - A month ago I was approached and threatened by a very hostile, mentally ill man who was about 6'3" 250lbs" out of nowhere while minding my own business at this gym in the a.m. Several witnesses saw it including a trainer for the gym. I called and spoke to the club manager, "Hannah", to relay what happened (which was essentially some nut job approaching me and threatening me, calling me names, etc.). A law enforcement officer who saw the whole thing also called and spoke to Hannah telling her what he saw. Hannah did absolutely NOTHING about it so this crazy lunatic still works out at this gym.

I would caution anyone who values their safety to think twice about becoming a member of this particular gym. Clearly, gym "management" cares more about their bottom line than the safety of their long term members such as me. Early a.m. there are virtually zero employees save for a random trainer and a front desk employee who is often just sitting on his/her phone or reading a book.

**2024 UPDATE** This unhinged guy still roams the gym 3-4x a week in the mornings. Literally asks every single female out gets turned down by all of them, then becomes hostile towards them and has even got into several more shouting matches at this facility. I know of FOUR WOMEN who have complained that they do not feel comfortable with this guy there and yet the club manager doesn't seem to care. If you're a wrestling fan this guy looks like the Undertaker (Google him if you don't know). Nothing can be done. Gym has zero young women who work out here in the mornings any more due to this clown and it becomes emptier and emptier each day. Gym doesn't seem to care. Beware if you come here and are a female, you WILL get hit on by this guy and after you turn him down you'll be subjected to daily scowls and head shakings as he circles the gym. And if you're a guy, he does that anyway to literally every male in there. Keep up the good work, LAF. Gotta love how they could not care any less about their gym members safety.

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★ 5

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★ 1

I have had a membership on and off pre-covid.

Human feces left on the deck presumably by the "British Swim School", who occupy a lane on any given day. (I have date stamped and GPS photos as evidence).

Lastly, they routinely schedule pool cleaning - when the pool should be accessible to members.

The management namely Nick, has responded to various complaints in a defensive and argumentative manner, zero accountability or customer service.

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★ 1

It is fading from good to worst

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★ 5

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★ 4

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★ 5

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★ 5

great place to work out

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★ 5

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★ 5

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★ 1

Closes at 7. Considering canceling my membership. What gym closes at 7pm on a SATURDAY???

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★ 5

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★ 5

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★ 5

I came in to inquire about the gym equipment, and take a look around at the gym because I was interested in a membership. One of the employees named Brittany was very sweet, she answered all my questions and even showed me how to use some of the equipment. She gave me very nice tour of the gym. 20/10 experience. Give my girl a raise, I'll definitely be joining this gym. 🫡

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★ 2

Does not have racquetball

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★ 5

Good customer service. Clean. A various amount of equipments.

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★ 5

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★ 5

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★ 3

No sauna is a deal breaker for me. Gym seemed clean and the machines were well maintained

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★ 4

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★ 5

Very clean locker rooms. Went around lunch time on Monday and it wasn’t really packed. Had doubles and triples of most equipment so I didn’t have to wait. Equipment was clean as well.

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★ 1

Beware …. Won’t cancel membership over phone or cooperate email … haven’t checked in in years and still forced to pay after trying to multiple ways to cancel as I had moved away ….. beware .. not understanding and no hospitality towards customers

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★ 4

This gym is clean and well kept. The only thing I didn't like was the gym had no sauna. Other than that, the gym was amazing.

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★ 4

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★ 5

They are the best gym in town. The staff is always willing to help and their General manager is always available.

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★ 4

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★ 5

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★ 5

They were very nice

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★ 4

Machines are in good condition. Well lit. Bathrooms will maintained.

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★ 5

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★ 4

LA fitness is definitely one of the better gyms in town. This location is very clean and never over crowded. All of the staff have been very friendly. I just wish this location had a sauna. Even the one on university boulevard has a sauna.

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★ 5

Very clean and well organized. Nice Zumba and Pilates classes

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★ 4

Much cleaner and orderly than those in South Florida. People actually put their weights back. Still too many sitting around on their phones taking up benches & machines.

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★ 5

Best La fitness I’ve been to.

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★ 1

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★ 5

Clean facility

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★ 5

From the start Felipe listened to what I was looking for and immediately had two options for me to sign up. After that it was a very fast and informative process and I was working out within 10 minutes. Gym is clean and maintained and has everything you could possibly need to get a great workout in. Very happy.

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★ 5

Very nice and clean gym. Tons of equipment and classes. Friendly staff.

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★ 5

Omg this place is the most cleanest place ever spotless out of every other location I have been to I'm happy to say I found a friendly environment I can call home the janitors there are amazing like they climb each and every equipment in the gym to clean it and that impressive. Thanks to Nick Jobin, Froi Arciaga,Valbona, and Julio for making me feel welcome.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Love this place. Always motivating when even the front desk clerks are dieting. Keeps me motivated to stay focused.

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★ 4

Good pizza

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★ 5

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★ 1

This GM, Froi Arciaga, needs to relax/stop shaking/foaming at the mouth. I said I have anxiety I gave you my info and card and he wants to set goals and things for me. Please let me work out comfortably you're already pushing me out of this gym.
Update after first workout: definitely not enough core based things, real crowded, loud.

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★ 4

Smaller, short on amenities, staff could use more training

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★ 1

Dirty pool update
Update at 8/17/2023
Entering the pool with shoes!, I had been asking them many times that “that entering the pool should be from the bathroom's interior door, where you take off your shoes” in order to maintain cleanliness “ and to pass this request to the managers.
Today, this door was opened & a weight was placed to keep it open !, and the swimming pool became a direct passage for those who wished to enter the sanitary facilities, not to the swimming pool.

dirty pool,
I noticed that the members enter the pool with their shoes directly from the street which will definitely make it dirty in spite of daily cleaning claimed.
I suggest a sign at the pool door

A sign: ‘No street shoes allowed on pool deck.’
And a large sign at the front desk

A sign: ‘No street shoes allowed on pool deck.’
To prevent dirt from being tracked into the pool area, you may leave your regular shoes in the locker room.
This means, change to pool sandals please. You could go barefoot if it’s allowed, but pool footwear offers two important benefits (which is why it’s often required): safety and foot health.

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★ 5

Everything you need. You've got no excuses.

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★ 4

Clean. good layout. Not overcrowded

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★ 4

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★ 5

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★ 5

Love taking my Son-Son (Nephew) to LA Fitness. He would live there if he could. He loves basketball, the games get intense. He trains there, with the grownups on the court, and it reflects when he is playing against his age group.
If not for LA Fitness, I am not sure where my Nephew would be today. He spent countless summers there, 8 hours a day, every day, after the adoption, waiting on me to get off work, come over, pick him up, and or stay, watch, work out with him, or on my own while he balls till the others fall... He has Non-stop energy, and LA Fitness provides an escape to release the energy and improve health.

Great amenities
Clean
Cleaning sanitizers conveniently located throughout
Friendly staff
Big gym, weight lifting areas, cardio, and separate rooms for different training classes
Pool
Showers
Men & Women's locker rooms

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★ 5

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★ 2

There is never a operations person on duty. Keep getting promised to call back,
but never do. Always on vacation or out of office. Just want to cancel my membership and I keep getting charged don’t sign up easy to sign up everyone’s available but when you try and cancel no one’s around.

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★ 1

No sauna.

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★ 1

I want to LA Fitness I tried to see if if I liked it it's the same equipment as Baileys except Bailey's don't have a pool

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★ 2

Nice gym. Staff not so much. I go in, not one smile, not one greeting. I asked if I can sign up using PeerFit. The dude didn’t say anything. Had a dumb look on his face, so the other guy steps in. Didn’t say much either, just asked for the PeerFit ID. Signed me up then, on my way…didn’t leave a good impression.

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★ 5

Used this gym while I was in town. I wish my regular LA fitness was like this location. All the equipment is in good condition, 6 stair masters, tons of cardio equipment, and numerous cable machines. I like the way the gym is organized. Spacious and nice locker rooms as well.

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★ 4

So first, what I do like. I like the graduation on the dumbbells. Instead of going from 10 to 15 to 20 pounds, they go from 10 to 12.5 pounds to 15 pounds, etc. Much better for progressive overload

Much of the equipment is better than you see at other gyms, but most of it is pretty much standard fare. Unfortunately, the location I go to does not offer a hot tub, or a sauna, which is a major negative for this chain

The thing that bothers me most about this gym is how close all of the equipment is together. It gives a little bit of a claustrophobic feel. I’ve also noticed at the front desk personnel here seem to be much more detached and less personable then I see at other gyms. They’re certainly not rude or unprofessional, But they’re definitely not engaging.

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★ 4

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★ 5

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★ 5

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★ 4

Great place to work out. It’s just short on amenities. Other locations have more such as a Sauna etc. However, this has been the gym I went to during/after Covid and out of all the LA FITNESS this was very well kept. Meaning it’s very clean.

If you’re there to work out you’ll have a great one. Of course there are people who go there for attention but that’s expected at every gym. This shouldn’t be s determining factor on deciding weather you’d like to go here or not.

I was initially interested in the classes like biking, steps etc but the timing never fits my schedule.

Also, they have zero down specials all the time and for like 40 bucks a month you can have access to all LA FITNESS. (All over the US)

Why not 5 stars?
As I said they are missing some of the amenities that LA fitness offer and even though you can go to another one, I still don’t think this location should get five stars when it’s lacking something.

Source: Google

★ 1

If you’re looking for zero customer service and unprofessional service this is the place. Corporate office should look into some the staff performance here now make sense why so many customers we knew left here. You have to remind the front desk staff how it’s not acceptable to talk AT the customer instead of talking TO the customers, they forget that they are SIMPLY an employee not the owner of LA fitness. Somehow everyone there call themselves a MANAGER when you request to speak to one after being spoken to in unprofessional way.

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★ 5

Love the Energy
Love the People
Love the Gym 💪🏾✊🏾

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★ 5

Nice gym with lots of equipment and a great staff.

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★ 5

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★ 5

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★ 4

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★ 4

It's no longer Esporta. It's still a nice gym

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★ 5

Best drinking water in Jax to refill your bottle, big inside, new, but no sauna or pool though

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★ 4

They close too earlier, especially Friday, Saturday and sanday.

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★ 5

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★ 5

A lap swimmer’s dream! Everything I’ve been looking for. Quick to get to the pool, which is at the front of the building, with large windows on two sides of the pool room, one looking out to the oak trees in the parking lot. The other two sides are decorative murals with the locker rooms just inside. One of the three lanes has always been available, at least at the times I go. Same with the locker room, hardly anyone in there. I don’t know how it is at the busiest times. The temperature of the water has so far, been just right and the depth is no more than 4 feet. This gym and locker room is the cleanest I’ve ever seen!
Way better than YMCA. The only thing I’ve missed is the heated whirlpool in the locker room.

Source: Google

★ 1

Went in today to check out LA Fitness on Old St Augustine Road. I was asked to show my ID/ license (which is okay). Then the front staff then asked for my car keys (it's a $100k truck btw) . I asked why she needs my keys and she responded " we need collateral ".
What the heck! I'm not applying for a loan! I just wanted to check out the facilities. Or am I going to grab a set of dumbbells and run out the door?
Oh well, I'll stick with Bailey's Gym. Their facility and customer service is 100 x times better.
Upon leaving I also heard some disgruntled newbies complaining

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★ 5

Zoey is AWESOME!

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★ 5

Very friendly and knowledgeable staff. They have everything you want in a gym.

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★ 3

No jacuzzi.

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★ 5

Great trainers. Shot out to Justin! Staff is friendly and all of the equipment is up to date and works. Very clean spacious and updated.

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★ 3

Surprisingly clean. I travel a lot and go to many locations and most locker rooms are filthy.

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★ 2

Lack of support in the spot. Nobody could help me with instructions about one equipment. They didn't know how to use it. No smoothies or power meals shop. Very Few classes on the schedule. No yoga classes. Bad

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★ 4

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★ 1

Don't try this gym. They going to steal your money as much as they can. I went there in person to cancel my membership they told me my membership will be cancel next month and they keep charging me. I called today they said my membership still active. They have a bunch of kids working without any commitment and also they refused to refund me.
I'm not even going there for 4 months.

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★ 5

great gym, very nice staff!

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★ 5

It is our gym and we really like it.

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★ 3

Ok

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★ 2

Great equipment, the worst customer service ever. I used to work at Bailey's where they train on customer service. The staff have bad personalities.

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★ 5

Neat, order, friendly

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★ 4

The gym is very modern and the inside interior is so much better then other LA fitness I’ve been too. The only problem I don’t like is that no sauna , no hot tub. Also the hours are really limited. They should open 24/7.

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★ 2

No sauna No whirlpool. Defiantly never going back.

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★ 5

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★ 4

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★ 1

Unscrupulous business practices. We bought new gym memberships through work that still include LA Fitness. We had to cancel our membership with LA Fitness and re-enroll with LA Fitness under the new plan. Unfortunately, it is not always easy for us to make it to the gym during normal working hours, M-F 9-5. LA Fitness, a nationwide corporation with an very convenient online app that allows for scheduling of paid services, contactless entry into facilities nationwide with a high tech scan code, etc, DOES NOT allow for the cancelation of memberships within the app. It is the year 2022, LA Fitness can easily allow patrons to cancel gym memberships within their app. They choose not to in the hopes that they can bilk more money out of their patrons. Shameful.

Source: Google

★ 4

Probably the cleanest gym I’ve been to! I actively see the cleaning staff cleaning every part of the gym that most would overlook or not care to clean. They have all the equipment you could need for any workout, some of which larger gyms I’ve been to didn’t have. Gave a 4 rating because the girl who is there in the early mornings is not a greeter, she is usually just on her phone behind the counter.

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★ 5

Great gym and very clean

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★ 1

Worst customer service ever. It has been a nightmare cancelling the membership. Froi Arciaga has been the rudest manager that I had to deal with while trying to resolve my issue. They asked that I needed to come any day from Monday to Friday from 8 to 5 to get that resolved and I explained that the reason why I sign up on LA was for the afterhours availability. I'm unable to do that, I work very far away from any of their branches. Don't even think on how I was misinformed at the front desk, the lady was saying that I would need to pay 10 dolars to cancel the memenership as it was frozen. Everything wrong!!!! The manager was done just putting the hands in his pockets and raising his shoulders as it wasn't his problem. Make you a favor, save you some trouble and not sing up if you are thinking about.

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★ 4

So far so good

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★ 5

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★ 1

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★ 2

I got a free day pass to try to find a gym I want to sign up at. When I walked in the staff was immediately rude. Not welcoming at all. Did not care if was my first time. I asked for a tour and they did not give me one. I dropped my daughter off at the kid care and the sitter was late so I had to wait with the daughter until she came to work. The sitter wasn’t the best either. I wouldn’t feel comfortable leaving my daughter there again. The gym is beautiful. Nice equipment and everything but with a staff like that I will look somewhere else!

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★ 4

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★ 5

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★ 5

Consistent high quality - attentive staff - well maintained equipment

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★ 1

I have paid for training for several years and had multiple sessions available. Have upcoming medical procedures which will not allow me to train or be able to go in person to update status of account. Provide doctor letter verifying situation. They wouldn't allow me to put the account on hold for the length of treatment. Very bad policy and then my credits will be void. Bad policy don't recommend their training with these policies in place. I've paid for the services and should have them available once medical issues are resolved. Poor customer relations. Sounds like a law suit to me.

Source: Google

★ 5

Walked into the Gym this morning and a young man had to get his name Justin greeted myself and wife with smile .
Very seldom does that happen .
First and last impression means a lot .
Justin even greeted us as we left and asked if we had a good work out.
Doesn’t hurt to be friendly and talk to people .

Source: Google

★ 5

Great place to swim & work out

Source: Google