★ 5

Vicente limpia muy bien excelente persona

Source: Google

★ 5

La limpieza es excelente en este Club. Gracias Vicente el encargado de que esté todo en orden y limpio

Source: Google

★ 5

La limpieza en los baños al 100 siempre están pendiente al cuido de los baños excelente personal

Source: Google

★ 5

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★ 2

No lo cuidan - maquina malas
No hay barras nunca
Este, es un premium, y parece el LA Fitness de coral gables....

Ni el de Hialeah es tan malo.

Source: Google

★ 1

eu fiz o o passe de teste pelo site e recebi o QR code no email. Fui na academia hoje e escanearam o QR code porem pediram para aguardar. Depois veio uma pessoa que acredito ser um administrador , eu pensei que iria me mostrar a academia, porem ele me disse que teria que pagar 20dolares o dia ou 80 dolares o mes.
eu perguntei sobre o passe de 3 dias para conhecer e ele disse que nao era valido por ser final do ano.
eu me senti enganado

Source: Google

★ 2

Creo el gym más descuidado… poco higienico, tengo membresía alla y últimamente lo pienso para ir por el descuida y mal olor.

Source: Google

★ 1

I visited the LA Fitness Mary Brickell location (900 South Miami Ave, Suite 236, Miami, FL 33130) today with a newly issued Free Guest Pass (ID: GP126531438) that I requested through their official website.

When I arrived, they refused to let me in, claiming that I needed a Florida state ID. Nowhere in the email or the Guest Pass terms does it mention that the pass is only valid for Florida residents or that a local ID is required. The only conditions stated were age verification and signing a waiver.

The staff at the front desk were extremely rude, unprofessional, and unwilling to acknowledge that this “policy” was not disclosed anywhere to the customer beforehand.

Offering promotional passes with undisclosed conditions and then treating visitors poorly at the door is a terrible way to do business. It was a frustrating and disrespectful experience, and I would not recommend this location unless they improve their customer service and provide clear information upfront. so that customers don’t waste their time.

Source: Google

★ 1

Refused to honour 3-day pass with local iD because "too much tourism"??

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★ 5

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★ 3

Smith machine is always taken, there are 2 of them, but I never had a chance to use it. People use it for 30 min and more, talking by phone during it. You should have more this machine!

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★ 5

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★ 1

No paper towels the entire week
No cleaning people in the female locker

Source: Google

★ 1

This is by far the worst LA Fitness I’ve ever been to. The air conditioning doesn’t work properly, there’s always a shortage of weights, and many machines stay broken for weeks without repair. The place is disorganized and often dirty. It’s also one of the most expensive locations because it’s a Signature Club, which makes it even more disappointing. Unfortunately, there aren’t other options in Brickell, so I still go — but only because I have no choice.

Source: Google

★ 5

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★ 1

Literally tried to call and this place was very unprofessional, I went to cancel my LA fitness membership when I moved to Miami and I was getting my card charged still for six months, I tried to call this location again to see why they were still trying to charge my card if I came to cancel. And the employees tried to make it like they couldn’t hear me on the phone and then gave me a corporate number. This location was super unprofessional and not to mention when I did work out there. Most of the machines for cardio were broken and the location seem dirty and unclean anyway.

Source: Google

★ 1

This gym has turned into a serious health concern because the employees simply do not care. The lack of effort is obvious every day. Machines stay broken for weeks, floors are dirty, and equipment is never wiped down. There is no sign that regular cleaning or maintenance is happening.

The locker rooms are even worse. The smell, the grime, and the condition of the showers show complete neglect. Employees walk past trash and spills without doing anything about it. It feels like no one is responsible for keeping the place safe or clean.

This kind of neglect is unacceptable. Members are paying for a place that should be clean and well maintained, not something that feels unsafe to use. The environment is unhealthy and disrespectful to everyone who comes here to work out.

The situation will be reported to the city health department so an inspection can be done. It is clear that proper standards are not being followed, and someone needs to step in. The staff and management should be held accountable for the poor conditions they continue to ignore

Source: Google

★ 1

My deep dissatisfaction with the current state of your gym in Brickell. The overall experience has been extremely disappointing and far below the standards one would expect from a fitness facility in this area.

Many of the machines are constantly broken and take an unreasonably long time to be repaired. The equipment that is available is often dirty and poorly maintained. The bathrooms are also in terrible condition, they are frequently filthy, and the towels provided are stained and unhygienic.

Additionally, the staff is generally unfriendly and unhelpful, which makes the environment even less welcoming. It also seems that memberships are being sold to individuals who appear to be using the gym primarily as a place to shower and store their belongings in trash bags inside the lockers. This creates an uncomfortable and unpleasant atmosphere for paying members who come to work out.

Overall, this gym has become a very poor experience, and I sincerely hope management takes immediate action to address these serious issues.

Source: Google

★ 1

The overall space is outdated and when you walk into the facility there is a funky odor that hits you immediately (especially the green turf area, it smells like dog poop). If a machine is broken, multiple weeks pass by before it’s fixed. The weights are always disorganized, in areas they do not belong, and there seems to be no plan set by the staff and management to remedy this issue. Majority of the members there lack respect for the community and do not rerack their weights (this issue is not LA fault but happens all over Miami, the people can do better) The cardio equipment always has sweat marks on the belt of the machine and off to the side. I’ve been a member for over 2 years now and for a signature club it’s extremely disappointing. This location needs a refit ASAP.

Source: Google

★ 1

Hot and dirty

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★ 5

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★ 1

Its always crowded, dirty, people are rude, feels outdated.

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★ 5

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★ 5

Muy buen gym y lo mejor está las 24h abierto

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★ 5

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★ 5

Good...

Source: Google

★ 1

I feel completely misled and scammed by LA Fitness Brickell. When signing up for personal training, Lorena, the sales agent, clearly told me — and my friend who signed up at the same time — that the contract was for 6 months. That was the only reason we agreed. Now, they’re telling me it’s a 9-month contract and that I have to pay a buyout fee to cancel.

The contract they make you sign is extremely long, and they pressure you to read it quickly so you don’t have time to review the details. Until now, I still have not received a copy of my contract by email, which makes the situation even more suspicious.

I have been trying to cancel my membership for over a month, but no one at the Brickell location is willing or able to help. Omar, the manager who is supposed to handle my cancellation and call me back, has never returned my calls. The personal training sales agents never answer or follow up, and the front desk staff have no idea who can assist or when they will be available.

The lack of accountability and refusal to help customers resolve issues is unacceptable. Both my friend and I feel taken advantage of, and I strongly caution others to avoid signing any personal training agreements here without carefully verifying every detail in writing.

Source: Google

★ 2

Not the greatest, very limited on equipment, most apartment buildings are more equipped. Was disappointed, worst la fitness I've been to.

Source: Google

★ 1

El gimnasio tiene buen personal sin embargo la falta de mantenimiento es notable. El aire acondicionado no funciona bien, tiene goteos del techo al piso y utilizan canecas para recolectar el agua pero no lo han reparado. Para mi opinión el hecho de ser un club signature debería también notarse en sus instalaciones. Volveré cuando lo arreglen mientras tanto hay otras opciones a considerar.

Source: Google

★ 5

me gustaría que la profesora Wendy la que da clases. los sábados en LA fitness Brickell mejorara mas su clases. de zumba y body work porque veo que no tiene mucha gente . cuando antes nos daba clase de zumba el profesor Norman la clase de zumba el como llenaba la clase pero me gustaría que wenfy mejorara mas su clase

Source: Google

★ 5

Source: Google

★ 1

Did not state on Google or Apple maps that this location was a “signature”. Not permitted to enter with my membership permitting travel to different LA fitness locations unless I wanted to pay extra. Disappointed and wasted a trip. Experience here reflects poorly on the entire LA fitness brand.

Source: Google

★ 5

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★ 5

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★ 1

That’s the worse LA fitness around Miami,
And it’s a signature in Brickell.
You guys should be ashamed of this trash location. Charging extra for it.
It is dirty, smells bad, the whole place is a sauna.
Machines are old not well maintained and the floor feel like we will go through it anytime.

Source: Google

★ 1

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★ 5

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★ 4

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★ 5

The best place to work out. Machines are always in good condition, and if they’re not, they get fixed quickly. Clean and hygienic. The staff is very friendly and kind—they care about everything from helping you when you lose something to handling small things. You guys are the best in LA!

Source: Google

★ 5

Aonde eu faço academia
Muito boa; aparelhos bons... so falta ter professor para colocar ordem nos folgados que querem usar 2 aparelhos ao mesmo tempo; deixam anilhas nas máquinas... não entendo porque não é obrigado à ter professor nas academias aqui em Miami.

Source: Google

★ 5

James st the front desk is super sweet and friendly. Love how clean it is here and big!

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★ 5

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★ 2

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★ 4

Near many Resturants, bars and shops. The fitness center is superb!

Source: Google

★ 5

I'm just comfortable with la fitness, as long as I can workout and use the sauna.

Source: Google

★ 1

Charging signature club prices when this location has nothing that warrants it to be a signature club.

Source: Google

★ 5

Estoy mas que agradecida con la dedicación que me estuvo entrenando Robert rivera por meses en este gym, el amor y la paciencia que él puso en mi fue de lo mejor muchas gracias por su apoyo incondicional y su excelente trabajo haciendo que cada workout fuera excelente.

Source: Google

★ 1

No ac. The trainer is never there.

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★ 3

Gym was clean just very small had all the essentials for a quick workout

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★ 3

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★ 3

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★ 5

Lots of equipment, nice neighborhood

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★ 3

Plenty of equipment for cardio and lifting. Relatively clean, but it could be better. Crowd needs to learn to put plates and dumbells back. And if they don't, staff needs to. Probably shouldn't be a signature club given its age and lack of some amenities. But they have a captive audience given the location.

Source: Google

★ 3

There is no reason this is a “signature” gym. It doesn’t have more equipment than a standard LA Fitness. In fact, for dumbbells, I’d say they have less than a standard LA. Only one set of most weight.
Just a grift to get an extra $10 from members.

Besides the lack of dumbbells, The biggest issue I found with this gym is the clientele. Zero consideration for other members and no one puts their weights back. If they do, they’re most likely in the wrong place. Guys will hoard 3 dumbbell sets at a time and workout at a snails pace.
Guys…..**Putting weight back on the racks is considered exercise **

Source: Google

★ 5

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★ 1

The locker rooms are absolutely disgusting. They've clearly never been cleaned.

Source: Google

★ 1

I had a guest pass and the girl at the front denied me entry based on nothing but my face value (I had my Star of David out so I wouldn’t be surprised if was about that in this world right now)

Source: Google

★ 5

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★ 5

Great team 🙌🏻roder is the best thank you

Source: Google

★ 1

El gym esta sobre su capacidad después de las 4 de la tarde no se puede hacer nada y con un horario tan reducido como es hasta las 10 pm deberían extender el horario y un poco más de orden como personal que vean y supervisen las áreas por que de verdad que el desorden es mucho, baños muy sucios y mal olor ../

Source: Google

★ 5

I have been an LA fitness customer around 8 years .
LA Fitness is a solid option for general fitness at a reasonable price, especially if you take advantage of the group classes and amenities. However, customer service, cleanliness, and equipment availability vary by location.

Source: Google

★ 1

Avoid this location: Rapidly deteriorating services

If you're looking for a reliable gym with fitness classes, look elsewhere. This location's situation is dire:
- Morning classes have been drastically reduced.
- Morning Cycling classes have been eliminated altogether.
- Schedules are frequently changed at the last minute, leaving members confused.
- Classes are often replaced with filler sessions, such as stretching, without notice.
- Friday's schedule is particularly barren, with only one class focused on breathing exercises.
- Instructors from Brickell branch are being pulled to other branches, leaving this location with inadequate staffing.
- Management, specifically Miranda, is unresponsive to member concerns and messages.
I've even questioned whether this facility is going bankrupt, but staff seems evasive. The lack of transparency and accountability is alarming, making me wonder if this place is running a scam. If you are looking for fitness classes, I strongly advise against joining this gym.

Source: Google

★ 1

Makes no sense to pay an additional $10 per visit if you are a regular multi location membership to visit thus “Signature Club” when it has probably the oldest must outdated facilities in all south Florida. Plus parking $

Source: Google

★ 1

Well one word to describe this gym is Disgusting. Locker room and showers crawling with roaches and flying p trap bugs, dirty floors, every other counter may have paper towels. Bathrooms reek of urine. Sauna floor and benches absolutely nasty. The morning janitor works non stop but he can’t keep up with the mess left from the night before. No yoga mats to use cause they keep them locked up if they have any at all. Unlike other la fitness centers. There is Lots of equipment to use but there is no etiquette for re racking weights and keeping gym usable for all. There was one front desk employee who was remind folks but unfortunately he’s gone. The front desk manager was made aware of a security and rule breaking concern and basically said she can’t do anything about it. With this location being in such a prime location you would think it would have some standards of cleanliness and rule keeping. Ohh and I’ve been to multiple locations across the state this has to be bottom 3. Seems there is constant roof leaks and A/c repairs. Lots of room for improvement. Hopefully something will be done soon 🤞

Source: Google

★ 5

Source: Google

★ 1

I train at 5 am and this is what I find from Monday to Friday. It is unacceptable that this place is always in this state: weights everywhere on the floor except on the rack, wipes on the floor, total chaos. I always have to look for the weights everywhere and I lose training time. They should have someone who cleans and tidies up before opening at 5 am.

Source: Google

★ 5

I'd like to thank the front desk and especially supervisor Roder. They all exemplify professionalism. Roder, in particular, is responsive to members' concerns and safety issues. Overall the facility is clean and the equipment is in nice shape.

Source: Google

★ 1

No AC all the time - Hot as hell daily

Source: Google

★ 1

Bad shower experience. All LAF Locations need to update the shower heads- they look like prison showers. The strength of the water from the shower was very weak and my shower went cold 🥶 after like 12 minutes. Some soaps are put into containers with incorrect labels. (The container said “hand soap”, but it holds shampoo).
2 showers were out of order. 1 sink was not turning on.
Was too crowded around 7:30 pm, so I left. I’m planning to cancel the membership and hopefully find a gym that’s not too crowded all the time.

Pros:
They have glass shower doors instead of curtains.
They have private dressing rooms.
Soaps are provided in showers.
This location has less rusty and moldy fixtures. Lol

Source: Google

★ 1

Please gotta review your membership plans and guest policies with staff. Arrived as someone’s guest yesterday around 7am and was charged $20.00 because the front desk lady said someone other than her had to activate the pass after 9am.

We travel quite often and have never had an issue using a guest pass. I was allowed to work out w/an out of town ID for $20. Two hours later I came back at 9am to activate the pass and with food in her mouth while chewing she said I couldn’t cause I needed a valid Fl license (same lady, two hours later 👀)

I had to explain I given a guest pass by a member and they said oh yeah that’s different.

The male Spanish manager activated my pass and never mentioned that with our plan when visiting that we would have to pay. Today they charged the primary member for not having a signature plan when we have a grandfathered plan. I so happen to have stayed home but can’t imagine what that conversation would have looked like at 6am given that you are making things as you go.

As for the gym - I was never given a tour after paying $20.00 so I had to figure out where even the bathroom was located. The bathrooms were clean, but for signature pricing it needs some signature cleaning around the gym.

Source: Google

★ 1

The worst AC always broken. Imagine how disgusting to exercise DONT GO THERE IS THE WORSE GYM
SIGNATURE FOR NOT CLEAN NOT TOWERS NOTHING WORK ask for a guess pass and try you will realize 👌✨

Source: Google

★ 1

They gym is ok, however men restroom, showers are disgusting, smell so bad!

Source: Google

★ 1

My first day there, nobody available to help. The gym 'manager' sitting down like she was on a beach chair on a personal call and had no intention of helping.
She started talking Spanish about me with another associate and no I said, no worries. I speak Spanish as well.

Source: Google

★ 1

Para la cantidad de gente que mueven y la localización "Signature" me parece muy pobre el gym y creo que la gente de brickell espera más de LA Fitness en esta locación. Básico es disponibilidad de los equipos y limpieza. Especialmente en los baños y más específico en la duchas. Grave ahí.

Source: Google

★ 5

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★ 5

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★ 4

Great gym with good equipment but it was a little overbooked when i went. Fair price to the region, got the day pass.

Source: Google

★ 1

The Female locker room cleaning ladies are on the phone all the time. The one that was couple of weeks ago and a new one.
While the cardio equipment is full of sweat and dust :(

Source: Google

★ 5

Me gusta -

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★ 1

Joined a few weeks ago, this location is WAY too busy, all the time.

Literally have to wait in line to use equipment.

Way too much cardio that is always empty. Not enough weight machines for the traffic flow.

Never get a good workout, spend most of it standing in line angry waiting for something to open.

The cleanliness also leaves a lot to be desired. Smells bad.

Source: Google

★ 1

Came here to register for a membership and there was no one who spoke English. I got transferred to 2 different people and neither of them spoke English. They insisted there was no one that could help and i will have to have my gf translate. I ended up leaving the establishment not know why my sign up never went through, due to lack of communication. I don’t understand how such a large establishment in the United state and brickell would have no one in the facility who at least speaks some broken form of English, I’m not asking for much. I would give customer service a zero

Source: Google

★ 5

Source: Google

★ 1

I recently joined the Brickell LA Fitness Signature Club, and I am deeply disappointed with the facility’s condition and maintenance. While I understand that LA Fitness aims to provide budget-friendly options for gym-goers, the state of this “signature” location is far below acceptable standards.

Here are some of the most pressing issues I have observed:
• Facility Maintenance: Missing ceiling tiles, persistent leaks, and broken water fountains create an unwelcoming and unprofessional environment.
• Health and Safety Concerns: Areas of the gym lack functional air conditioning, resulting in high humidity levels that increase the risk of mold growth—especially concerning in Miami’s climate. This poses a serious health risk to members. Considering leaks, mold may also be harbored throughout the ceiling and walls.
• Equipment Availability: Equipment is frequently missing, and essential items such as proper pads for hip thrusts are entirely inadequate. For example, the only option available is a decade-old pool noodle, which makes lifting unsafe and uncomfortable. Investing in new pads (which cost around $30 each) should not be out of reach for a club of this tier.

These conditions are unacceptable, particularly for a gym located in the Brickell area, where members expect higher standards. While I understand this is a budget-conscious gym, the current state of the facility reflects poorly on management and the LA Fitness brand overall.

I have included pictures to illustrate the concerns outlined above and hope this feedback will prompt immediate improvements.

Source: Google

★ 5

Super 🙌💪

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★ 5

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★ 2

OLD EQUIPMENT and this space is crumbling apart. Tile floor is broken, floors caving in, old esporta branding, it smells, and is very hot inside. I had to pay $10 because this is a “signature” la fitness. My home gym is not signature but has a pool, newer equipment, and is not falling apart.

Source: Google

★ 2

Very dirty. The floors in the exercise rooms are unsanitary. The showers and floors in the locker room are full of mold. Even worse, there is an infestation of flies in the wet areas. Sad, because this is supposed to be a premium club.

Source: Google

★ 1

As usual the sales people try to trick you. I called and asked for the membership cost and they didn’t mention their ridiculous deal of the first and last month + anual fee, so the cost I originally got was not even close tot the final total. The annual fee was what I find the worst part because what if you don’t like the gym afterwards and you already paid that?
Also, when the moment of signing and paying came I didn’t want it just because I do not like people trying to trick, the sales person ofer me her family members discount, but I couldn’t use it other day, it had to be that day - she was desperate. Then she try to pressure me offering me another promo, and same thing, it was only until that day. Then she said I can change my mind and ask for a refund - very desperate she was.

You also need to take into consideration that they validate a portion of parking, but it will be very difficult you find parking + do you workout within the time the validate, so plan to budget for parking aswell.
It is crazy when there are plenty of options for the sane price but better or even cheaper and same service.

Finally , all this for:
Old carpet
Old machines
Old bathroom/ lockers area
Difficult parking
Located in a area with a lot of traffic.

So I decided to go to another gym, more expensive but sales people were awesome and the gym is impeccable!

Source: Google

★ 1

Watch out for the sales person named Roder Martinez, he will lie to you to get you to sign up. Def the worst experience, the general manager did nothing as well.

Source: Google

★ 1

Beware There’s a Reason for the Bad Reviews!
I visited this gym on Saturday at 5:45 PM with a free guest pass that was clearly advertised for this location. The sales associate, Jessica, immediately told me that they “don’t have guest passes,” contradicting their own advertising. Then, she claimed she would give me a pass only if I booked an appointment with a sales representative.

I asked if we could set an appointment to discuss the membership further, but Jessica said nobody would be available to help that day or even the next day. She then walked away to supposedly call “Ruben,” a manager (the name was mumbled so I’m not even sure it’s the correct one). Yet, when another person walked in asking about membership options, Jessica was all smiles assisted and sat with the young man.

In the end, I reluctantly paid the $20 guest fee, only for the staff to inform me that the gym closes in an hour after I paid. If I had known that from the start, I might not have bothered, as it completely defeated the purpose of my visit.

I felt brushed off unless I was willing to commit on the spot. The experience left a terrible impression, and I can see why others have left bad reviews. If you’re looking for a gym that respects your time and what they advertise, I’d recommend looking elsewhere.

Source: Google

★ 1

Unprofessional Front Desk. .Unfriendly Customer Service. Management MUST improve their CS. FL depends of Guess up North

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★ 2

Is now a signature location, so you can’t get in without paying a fee on top of your regular membersh. Will not be returning.

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★ 5

Very nice the manager Robert are humble and friendly!

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★ 5

Charelle had been great to us!! thank you for the service !!!

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★ 5

Hands down, one of the best LA Fitness clubs that I have visited yet. Lorena was amazing, and showed us around the entire gym, making us feel comfortable even on our first day here. 6/5 if I could! Would recommend this location to anyone in South Miami.

Source: Google

★ 5

10/10. Extremely friendly and accommodating staff. Great and beyond clean machines and equipment.

Source: Google

★ 5

Camila did a great job. Would recommend her assistance . Great location.

Source: Google

★ 5

Excelente gym!

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★ 5

Great energy at this gym! Never felt so comfortable working out.

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★ 5

Amazing gym! I’m in love with LA Fitness in Brickell!

Source: Google

★ 5

Best gym in town !!!! ⭐️⭐️⭐️

Source: Google

★ 5

The recent renovations must have included an extremely helpful staff and enhanced gym experience. Enjoyed my time there and highly recommend it.

Source: Google

★ 5

Glen and Sherell at the front are the best! A lot of equipment and rarely packed (like some other gyms).

Source: Google

★ 1

Almost no classes as advertised (no speeding), no mats for yoga or abs classes, scheduled changing all the times, all machines occupied….poor organization.

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★ 3

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★ 5

Management and staff members are super nice, friendly and helpful.

Fun and energetic workout environment.

State of the art facility, which includes a sauna, and freshly cleaned towels.

Excellent location, right in the heart of Brickell downtown Miami.

Source: Google

★ 5

Great place to workout 🥇

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★ 5

Súper bien entrenar aquí

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★ 5

Este gym es maravilloso, la atención de Camila es muy buena. Un excelente lugar para entrenar. 💪

Source: Google

★ 5

Five star location!

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★ 5

Buena atención, es una nena súper amable y muy profesional

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★ 3

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★ 5

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★ 4

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★ 5

Gym perfecto en Brickell, la atención de todos los chicos del centro genial , en especial en el front de parte de Camila!

Source: Google

★ 5

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★ 5

Siempre está limpio y buena atención

Source: Google

★ 5

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★ 5

My experience at this gym has been nothing short of transformative. It’s not just about the physical changes I’ve made but also the incredible people I’ve met along the way. The coaches here go above and beyond—they’ve completely revamped my diet and regularly check my body fat percentage every two weeks to keep me on track.

The front desk staff are always welcoming and friendly, making every visit feel like coming home. A special shoutout to Camilla, who has not only been helpful but also become a great friend.

This gym truly fosters a supportive and motivating environment, and I couldn’t recommend it more!

Source: Google

★ 5

Lovely staff, nice equipment, rarely packed

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★ 5

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★ 5

I like the gym located in Brickell good location nice people. The membership price it’s very good I’m member since 2004

Source: Google

★ 5

I love the fact that is always clean and the crew members are very friendly, that makes the training more easy 💫

Source: Google

★ 5

Lorena at LA fitness is so sweet and amazing! Best part of LA is her! Great fitness club too :)

Source: Google

★ 5

Great location. Always able to get a good workout in 💪

Source: Google

★ 2

Best part about leaving this gym was leaving. Simply filthy and disorganized…

Source: Google

★ 5

Excelente servicio por Lorena

Source: Google

★ 5

Best

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★ 5

Lorena es una persona maravillosa, me atendió de manera muy amable, y el gymnasio cuenta con todas las máquinas necesarias para un excelente work out

Source: Google

★ 1

It's a good gym, but you have to be careful before signing up for a membership, because they are not transparent when it comes to making offers. They trick you by telling you that they have a deal of the day, so that you sign up right now and if you sign up today you save $99 on the registration fee, and then the membership they offer you is not real. They offered me a supposed membership where I could access any L.A. fitness in Miami, however when I went to another location they charged me $10 and when I made the complaint at the location where I signed up they told me without any shame that my membership did not include access to all the locations, and they told me that I had to pay more money. Then I think the manager came and he didn't even apologize. He just told me that I had to pay more money and that was it. That if I paid the $99 initiation fee I could access any L.A. Fitness in Miami, when on the day of registration they told me that I would save the fee if I signed up that same day, I think that is not ethical and I think that a manager should take another attitude. Therefore I think that I will suspend my membership not for the money but for the deception and distortion of information!

Source: Google

★ 5

Excellent gym, very friendly staff and great equipment. Would recommend. 👌🏼👌🏼👌🏼

Source: Google

★ 5

I love it, there are many machines that you can use. Staff is super nice, very good trainers. The Manager and Assistant Manager always willing to help you in any way possible. I would recommend this location to anyone. Super clean gym. Love all the classes. 😃

Source: Google

★ 5

Full equipment, friendly staff in the heart of Brickell !!! 🙌🏻🙌🏻🙌🏻💯💯💯 love this gym ❤️

Source: Google

★ 5

Excelente Gym un muy buen servicio por parte del personal estoy más que complacido lo recomiendo mucho al 100 por 100

Source: Google

★ 5

Buen gym con buenos equipos pa entrenar el staff ea super amigable y dan buen servicio

Source: Google

★ 1

I have never felt the need to leave a review for any business before. I want to thank Yelena for helping me save money by not joining this gym. I was interested in joining for the fitness classes offered. Before granting me the 3 day trial pass, I was subjected to 30 minutes of being talked down to about my weight and fitness goals as they were "not enough." A random trainer (Shaggy) who was massaging Yelena's neck during the first half of our discussion decided to tell me "3 days a week isn't enough," despite telling both of them multiple times I am trying to begin a new fitness journey and need to work myself up. I have never felt so humiliated at a gym. After telling Yelena I did not appreciate how I was being talked to, she decided to change her entire tone and say that she was going to end the conversation soon anyway and the class I wanted to try was starting. I decided to leave and do a trial of Apple Fitness + instead, which I would highly recommend for a third of the price and no registration fee.

Source: Google

★ 5

Lorena was amazing! So personal and friendly, asked me about my kids and set my 3 day free pass up quick! Love this place

Source: Google

★ 5

Great customer service - awesome gym. Thanks!

Source: Google

★ 3

The gym is ok

Source: Google

★ 5

This gym is one of my fav gyms I even been to. amazing friendly employees that are always willing to help and solve any issue . especially amazing GM ms Lorena , so friendly ,humble and kind . Also gym is very clean only thing is the members need to put their weights away and don't expect for the staff to do so.

Source: Google

★ 2

The employees use the sauna on their lunch breaks when guests are in there. There was this woman I think her name is Sorrel? That uses the sauna every time im in there? Very weird. Nice club for a work out but some of the equipment smells like urine. Weird and not ok.

Source: Google

★ 5

One of the best gyms in the Brickell area!

Source: Google

★ 5

Great facility and friendly staff

Source: Google

★ 2

Given the location you would think this place would be better maintained....nope

Update, still needs work

Source: Google

★ 2

The website advertises a free 3 day pass, but when I went there, they demanded a subscription or a daily fee. So I had to pay for the daily fee. Will never return there.

Source: Google

★ 5

Very kind staff and great equipment

Source: Google

★ 5

Loved my visit! Very sweet management.

Source: Google

★ 5

Bonito lugar y limpio

Source: Google

★ 1

Air conditioner constantly broken. But hey it's only Miami. Why would a gym need Air conditioning?

Source: Google

★ 5

Was helped by Lorena with figuring out memberships and day passes. She had exceptional customer serviced and was super helpful 10/10 experience will be back!

Source: Google

★ 5

Had a great workout! Lorena was very helpful during this time as I evacuated Tampa for the hurricane. Highly recommend this gym

Source: Google

★ 5

Source: Google

★ 5

Great experience and staff. Would recommend.

Source: Google

★ 1

I had a terrible experience trying to cancel, they just won't let me. It's almost impossible even when you follow there processes. I decided "hell I will just change the card" and they had the audacity to change it and put my friends card ( we sing up together we have different accounts), completely outrageous, not professional and terrible management.

Source: Google

★ 1

Missing dumbbell, no wipes, broken equipments without maintenance, people never rerack weights here. Worst la fitness I’ve been to

Source: Google

★ 1

Regional team should review this gym manager (Roder), their closing practice and the female staff member who refused to provide her name when I asked for GM contact info before leaving.

Roder (apologies if I misspelled) every evening goes around gym and says "gym is closing in 3-4 min" when really the gym closes in 5-6 min. Intentionally trying to close gym earlier than closing time. Then he announces on intercom the gym is closed 2 min prior to closing, and walks around saying gym is closed and "hurry up" at 9:58 or 9:59pm even before the gym is truly closed. He'll also say on the intercom 10 min prior "this is your last set". The staff also turns lights out in lockerrooms 5 min early, a safety hazard.

I've mentioned to him 2-3 times before the gym is not closed yet which he ignored and would keep walking. This evening he did same thing closing early, telling ppl to "hurry up" right at 10pm so I kindly stopped him while packing my bag right at 10pm and asked him to please stop closing the gym early and telling ppl the wrong times as he does every evening. He instantly starting yelling at me, telling me "it's 10:01pm why am I still there I should have left already". He kept yelling, cussing at me, called me an idiot and said since I'm still there at 10:01pm he's going to cancel my membership (which is retaliation for me making a complaint). I was so harassed I was about to record him to show management later but he said he would "call the police on me" if I recorded him so I didn't.

I then proceeded to walk towards the gym exit, he followed me continuing to yell at me, telling me he's going to close my membership so I stopped by front desk and said I'd like to make a complaint and if I can have the manager's number/email. He then said he's the manager and so I asked for GM's business card or number/email. He claimed he cannot give out her personal info (business info for a complaint is not personal) and refused to give me any managers number/email, I recieved no info. The 2nd male employee behind the desk sat there and didn't say anything, there was a 3rd female employee with light-skin and black hair that came behind the desk and also told me they can't give any managers email/number. I asked for her name and she replied she's not giving her name and she doesn't work there (when she clearly was behind the desk and works there). No employee should refuse to give their name or lie that they don't work at an establishment just to avoid a complaint.

If you go to a store or restaurant, they may close at a certain time but they don't go around yelling and kicking customers out right at the exact second they close or intentionally close early. Per LA Fitness policy - staff shouldn't lie about closing time, or start asking people to leave until 5 min after closing has passed (10:05pm). This is a premium gym, not Planet Fitness. People do not need to be out of the gym at exact moment the gym closes, as long as they are making their way out... Customers shouldn't be yelled at or threatened retaliation for making a complaint. Or refuse to give a managers business card/info, or refuse to give their name.

I'm a working professional that works 9am-7pm, I go to the gym in the evenings. I shouldn't be harassed, yelled at, cussed at, called an idiot, threatened to close my membership, threatened to call police on, all because i make a complaint to please stop trying to close gym earlier than stated closing time. If the manager doesn't know how to provide customer service or wants to leave exactly at a certain time they should find a job that isn't customer/service related.

As a customer at a premium gym, I expect to be treated better and with respect.

Source: Google

★ 2

Signature club (but only because of towels) half the bathroom has no hand soap and in all honesty when did it become a dog park? Every day I see several dogs. Is that acceptable? They are clearly not service animals.

Source: Google

★ 5

He comes looking for help and in Ransay at the front he behad very helpful super recommended

Source: Google

★ 5

Very good service at the front desk by Ransay 5 stars

Source: Google

★ 5

Lorena was a great host, awesome place with plenty of space and equipment for any workout you need

Source: Google

★ 1

This gym is more like a planet fitness. It smells, the staff doesn’t enforce basic rules like wearing a shirt or not bringing speakers.

Source: Google

★ 4

I agree with some of the other reviews about LA Fitness in Brickell—the gym could be cleaner. The equipment is fairly modern and seems well-maintained, which is a plus, and they do offer towels along with nice showers that include soap, shampoo, and conditioner dispensers. While these amenities are convenient, the overall vibe of this location feels a bit colder and more urban compared to other suburban LA Fitness locations. Personally, I'd prefer to work out at a different LA Fitness, as this one just doesn’t have the same welcoming atmosphere I’ve experienced elsewhere.

Source: Google

★ 1

The smell is awful and please dont cover it with cancerous chemical air fresheners, just replace the carpet and clean the bathrooms thoroughly and please keep the ac working on the low 72-73F

Source: Google

★ 1

If I could give 0 starts I would. To be a very “prestigious” neighborhood in Miami this gym is nothing but nasty. Ild equipment, its dirty everywhere and the smell is just disgusting. Unmatched weights, broken floor and also they charge for towels but somehow other clients come in ask for a towel and they dont charge them. They charge me once but not others so it varies. This place is just simply disgusting. Also, i saw the treatment of one of the personal trainers to his client and I would have complained bc he sure was not pleasant. I travel a lot for work and I will definitely not come back and its sad bc its next to my home. It is definitely NOT a Signature gym.

Source: Google

★ 5

Great gym with wonderful staff. Robert and Lorena were awesome in every sense. Thank you.

Source: Google

★ 4

Was a Great neighborhood gym thanks to a nice staff and assortment of classes but there are always issues with AC and unfortunately there do not seem to be enough substitutes for classes, which is what I mostly go for.

Source: Google

★ 3

Been an L.A. Fitness member for decades, and was disappointed in this a supposedly "Signature" club. It wasn't even showing up on my GPS, then there's the parking hassle where you have to call a phone number to open the garage gate, then scan a bar code when you get to the front desk of gym, where staff is pretty cold & indifferent. You get 2 hours with validation for a nominal $1.50. Also, I had to walk down 2 flights of stairs as I parked on level 4 and gym is on level 2. I concur with some of the other reviews that gym is a bit dirty. Equipment is fairly modern and looks well maintained. Yes, they provide towels, and nice showers with soap, shampoo, and conditioner dispensers which is nice, but eh, I'd rather workout at another L.A. Fitness. Also has a colder urban vibe as opposed to other suburban locations.

Source: Google

★ 5

Lorena was very professional during my visit. I highly recommend joining LA Fitness she made the process smooth.

Source: Google

★ 5

Great gym!! Friendly staff!

Source: Google

★ 5

The weights here are terrific! Where else would you go?

Source: Google

★ 5

Mary was so helpful!!

Source: Google

★ 5

Lorena was excellent! Great place to gym for my stay

Source: Google

★ 5

Great gym. One of the only
Places in Miami that do day pass when you visit. Lorena was very helpful.

Source: Google

★ 5

Had a quick work trip to LA Fitness and an issue w membership. Lorena was awesome and solved the issue right away and saved me a ton of time and headache.

Source: Google

★ 5

Lorena is the best

Source: Google

★ 5

Great!

Source: Google

★ 5

Great customer service!

Source: Google

★ 1

Source: Google

★ 5

Mary was the absolute best! Was on vacation and she was super helpful and accommodating!

Source: Google

★ 5

Me volví a escribir de nuevo y la verdad Lorena me ayudo muchísimo... estoy muy contento de estar en este Gym es muy grande y hay todo tipo de maquinas; lo recomiendo 👌 y la atención es muy buena.

Source: Google

★ 5

Excelente servicio en el front desk, por parte de Ransay. Información precisa y muy buen trato al
Customer

Source: Google

★ 1

Hola 👋 paso por aquí para dejar mi opinión sobre este LA Fitnes al que he venido por varios años ,son increíbles las condiciones en la que se encuentra este gym , sucio,apesta ,los pisos levantados ,sin aire acondicionado , los bebederos de agua rotos en fin es un desastre este gimnasio antes no era así , mi esposo y yo decidimos cancelar la membresía con ustedes espero tomen medidas lo antes posible para que las personas puedan sentirse a gusto cuando estén el el gym 💪 es una pena que esto esté pasando en un país tan próspero como este . Saludos

Source: Google

★ 5

Shout out to LA Fitness in MBV! Great management and staff. Lorena was the best, all the gym equipment you could ask for. I definitely recommend checking it out!

Source: Google

★ 1

Most of the staff here is fine, but management dropped the ball. I could not cancel my contract despite following the cancellation clause. I made several attempts to contact/visit and was eventually told they were working on it. I no longer received updates after that. I had to contact the corporate office to get someone responsive and helpful. Honestly, I’m more disappointed than anything.

Source: Google

★ 1

I can't believe you have to pay for parking in a gym...it's ridiculous!

Source: Google

★ 5

Lorena is a gem, she was so sweet and so warm and took good care of me as I was visiting from NYC. I had a slight issue upon checking in but her outstanding customer service alleviated my issue quickly, effortlessly, and efficiently. Everyone should encounter her when they visit LA Fitness Brickell. Thank you so much Lorena

Source: Google

★ 5

This fitness center offers exceptional value compared to other gyms in the Brickell area, which typically charge significantly higher membership fees, often exceeding $150 per month. Notably, this gym provides a wide variety of equipment at a highly competitive price of approximately $50 per month.

However, there are a few areas where improvements could be made. Firstly, the gym lacks hip thruster machines, which forces members to use benches and Smith machines for hip thruster exercises. This can put excessive pressure on the spine and potentially lead to injuries such as disk dislocation or hernia.

Secondly, there is a shortage of barbells in the weightlifting area. With three bench presses, two shoulder presses, one incline, one decline, and three squat racks, a total of 10 barbells are required. However, there are only eight barbells available, leaving two benches vacant at all times.

To address these issues and enhance the overall member experience, it is recommended that the gym invest in additional hip thruster machines and barbells to meet the needs of its members.

Source: Google

★ 5

Si deseas buscar una entrenadora profesional, pregunten por la belleza de Ana!! Super atenta y profesional!!

Source: Google

★ 5

I love this gym it’s my favorite go to place, the staff is so knowledgeable and kind, it is always kept clean, and the price is very affordable for all the amenities it has, 10/10

Source: Google

★ 5

Source: Google

★ 5

Great place

Source: Google

★ 5

Ruder will always take care of you. Great service! He’s the guy.

Source: Google

★ 5

Lázaro, muy profesional y conocedor de lo que hace, felicidades.

Source: Google

★ 1

It really is the worst gym I've ever been to. Not because of equipment but mainly the smell. Whether it's in the locker room or the main floor the air flow was designed beyond poorly, it's a very moist/musty smell that is particularly bad in the morning near open and in the evening near close. At times the smell is just unbearably bad, I don't know why they can't get it together. For a "Signature Club" it's an embarrassment but I guess you get what you pay for and the price isn't terrible. Id bump to 3 maybe 4 stars if they could get the smell under control

Source: Google

★ 5

I was trying to get to a fitness life but everytime I tried at other L.A Fitness locations they used to be very helpless and that took me away from trying to change my lifestyle. But then somebody recommended me this location and here I met coach Robert R, I love how he teaches me and also his sense of humor! Definitely definitely recommend, if I ever cancel my subscription is because the training sessions are a little expensive 🤣 but honestly is very worth it!!

Source: Google

★ 5

Excelente servicio !! Me encantó !!

Source: Google

★ 5

Roder was very helpful. Got me in quick and showed me around. I'll definitely be back

Source: Google

★ 5

Source: Google

★ 5

AMO entrenar con Robert definitivamente es el MEJOR entrenador de LA fitness!!

Source: Google

★ 5

Very nice and welcoming staff, visiting for a few days, they helped out on my gym schedule!

Source: Google