★ 5

Source: Google

★ 2

if u get a day/guest pass don’t waste your time as they simply won’t let you use it lol, should have looked at the other reviews before arriving. two stars because it does seem like a nice gym

Source: Google

★ 5

I joined this location because its always clean, the staff are so friendly and help in every way. The manager is also always available "open door policy" as I call it. Love this place.

Source: Google

★ 5

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★ 5

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★ 5

Very clean and a lot of selection! They also had very helpful and friendly staff!

Source: Google

★ 1

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★ 5

Muy buena atención

Source: Google

★ 1

I recently visited the LA Fitness location in Tampa, Florida, and the overall customer experience was well below baseline expectations for a facility that positions itself as a premium fitness provider. From the moment I arrived, the operational friction points were immediately evident, beginning with the parking situation. The parking infrastructure is significantly undersized relative to peak-hour member volume, creating a congested and inefficient environment before you even walk through the front door. After several loops around the lot, I finally secured a space, but the lack of proper capacity planning was already a red flag.

Once inside, the service experience deteriorated further. I came in as a prospective new member leveraging their advertised guest access to evaluate the facility before committing to a membership. To my surprise, the front-desk team informed me they had “run out” of free guest passes for the day. I have never heard of a gym implementing daily quotas on something that is positioned as a standard pathway for converting prospective clients. From an operational standpoint, this demonstrates a significant disconnect between corporate marketing, on-site execution, and customer acquisition strategy.

Instead of honoring the guest access program, the staff attempted to charge me $20 for a single-day guest pass just to walk around and test the equipment as a new, interested customer. This approach creates an unnecessary barrier to entry and sends a clear message that the location is more focused on short-term transactional gains than long-term member engagement. The policy itself feels poorly designed, and the execution by the team came across as inflexible and dismissive. A prospective customer should not have to negotiate or defend the basic premise of evaluating a facility before signing a contract.

What should have been a straightforward visit turned into a time-wasting and frustrating experience that completely undermined my confidence in this location’s customer service framework. If a gym cannot deliver on foundational elements adequate parking, transparent guest access, and a customer-centric first impression it raises valid concerns about the broader operational standards across the organization.

In summary, this visit was a disappointment end-to-end. The inconsistent policies, the lack of capacity planning, the poor front-desk engagement, and the unnecessary paywall on guest access collectively made it clear that this location is not prioritizing customer experience or new-member onboarding. Based on this interaction alone, I will not be moving forward with a membership at this facility.

Source: Google

★ 5

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★ 4

Gym is okay but there’s no squat platforms like they have at many other locations. I’m curious to know what’s in the room in front of the personal training area and how big it is. The Dunedin location has a room that looks to be about that size with I think 3-4 squat racks. I’m sure other members would appreciate a similar set up

Source: Google

★ 5

The best LA fitness with the best sauna ever!!

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★ 4

The staff is much friendlier now!! Great improvement!

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★ 5

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★ 5

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★ 5

Shout out Connor

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★ 5

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★ 5

Always clean and staff is extremely friendly

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★ 5

Great location

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★ 5

Great staff.

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★ 5

Xavier was amazing and very helpful!

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★ 5

This has quickly become one of my favorite gyms that I’ve ever been to!

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★ 5

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★ 5

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★ 5

Xavier was great and very helpful!

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★ 5

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★ 5

Xavier came thru with the knolwedge for me of the right plan, thank you.

Source: Google

★ 5

Best gym I’ve been to. Wide variety of equipment and staff is always willing to help. I would recommend this gym to anyone looking to get a membership

Source: Google

★ 5

LA Fitness has always been a great place for any type of exercise. Hard to find a place where you can play basketball and workout in the same building. Highly recommend!!

Source: Google

★ 5

Great gym with a ton of equipment. The gym is always clean and the staff here is very friendly. I’ve been training with Cordell for 6 months and don’t know what I would do without him. I highly recommend LA Fitness to anyone living in the South Tampa area.

Source: Google

★ 5

My favorite gym to workout at !! And they have the best personal training programs

Source: Google

★ 1

I got a 3 day pass, wanting to try out the gym. I went the first day everything was fine. Came back the 2nd day, the “manager” at the front desk Ryan told me it was only for one day and that I got enough time to decide if I wanted to buy the membership. He insisted that I had to pay $20. He started cursing me out and telling me I’m “pathetic and broke” for not paying $20, when I had a 3 day pass. Never been treated this way at a gym. Are they training these employees to curse at clients? So unprofessional, they need to do better and hire people that actually care about their clients. Will never be going back, stay away!

Source: Google

★ 5

excellent service and very friendly people

Source: Google

★ 5

Love how clean and nice the gym is

Source: Google

★ 5

Best gym in south tampa

Source: Google

★ 3

Very frustrating when a signature club does not have half way in between free weights. For example, this gym just jumps from 5-10-15-20 etc. other La Fitness signature gyms have the 5-7.5-10-12.5-15-17.5 etc. annoying! You’re forced to go up by 5 pound increments and I can’t and I’m sure a lot of their people cannot. Ugh….

Also, get better crunch machines. Ones that bring up legs and upper body comes down without having to put your hands in the bars behind your head. Very awkward machine and ergonomically incorrect.

A 3-star because cleaning is superb!

Source: Google

★ 1

They are now trying to upcharge your membership for a signature membership like it’s 2008. But the club is no different and hasn’t been redesigned like other LA Fitness Clubs, which btw all got rid of the “signature club” moniker that was their thing in early 2000s.

Source: Google

★ 5

Super gym

Source: Google

★ 5

Love the basket ball court

Source: Google

★ 1

I have a multi club membership where literally every la fitness has let me workout at their gym. Apparently this gym is a signature gym and they told me I couldn’t workout unless I paid an extra 10$? It’s not even about the money but the principle. This gym wasn’t even nice. Almost makes me want to cancel my membership and go to eos or crunch. What a joke

Source: Google

★ 5

Muito boa academia, recepção excelente, sempre simpáticos e prontos ajudar🥰, diversidade de aparelhos … há 2 semanas indo e estou amando tudo 👏🏼👏🏼💪😍

Source: Google

★ 5

Ryan is very friendly at the front! Very clean and never a wait

Source: Google

★ 5

Awesome gym

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★ 5

Incredibly well equipped gym. Lots of free weights and machines. Great juice bar! Very clean locker room and lots of parking

Source: Google

★ 5

Great!

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★ 5

Great place

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★ 5

Great staff

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★ 5

Love this gym it’s always clean and Will is so nice and helpful

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★ 5

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★ 4

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★ 5

Best La fitness around!

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★ 5

Mani was great

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★ 5

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★ 5

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★ 5

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★ 5

Awesome all professional trainers

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★ 5

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★ 5

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★ 5

Best gym in south Tampa

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★ 5

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★ 5

Great environment for workout!

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★ 5

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★ 5

Great gym

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★ 5

Great gym super nice staff!

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★ 5

Great gym

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★ 5

The S Dale Mabry location is a nice gym, has a nice range of equipment and is clean.

Source: Google

★ 5

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★ 5

very nice!! a complete gym

Source: Google

★ 2

This is a nice club from the physical standpoint. Each of the last several years the air conditioning in the racket ball courts has failed during the summer months. this is supposed to be the best type of club as it is their Signature club. The temperature in the racket ball courts is over 80 degrees with high humidity. Each summer they fail to fix the problem. All of the repairs are scheduled through their California home office. The local club management is very nice, however they have no power to do anything. This is not a one off. It has happened many years in a row. Nice club, nice people, terrible maintenance. I have complained many times to no avail. All talk, no performance.

Source: Google

★ 5

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★ 5

Will is the best

Source: Google

★ 5

Tuff

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★ 5

Great

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★ 5

Amazing

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★ 5

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★ 5

Always clean and staff is nice as well

Source: Google

★ 5

Awesome gym and great staff

Source: Google

★ 5

Great gym

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★ 5

I love the spacious gym, large windows lots of natural light and plenty of things to do

Source: Google

★ 5

The machines are really good, and so is the service

Source: Google

★ 5

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★ 5

Best la fitness the guys at the counter are the nicest people ever!

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★ 5

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★ 5

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★ 5

Great

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★ 5

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★ 5

Friendly service. Nice clean facility!

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★ 5

I recently joined the gym. I really had no clue how to use the machines. Marc took the time to talk to me about my fitness goals and show me how to use the equipment without hurting myself. He was knowledgeable, showed great patience and helped me feel comfortable returning to the gym again after many years.

Source: Google

★ 5

Marc is the best!!

Source: Google

★ 5

Marc has made my experience at LA fitness nothing but the best.

Source: Google

★ 5

Visited LA Fitness when I was on vacation
Clean , updated equipment with a knowledgeable staff. Great workout

Source: Google

★ 5

I used this gym while I was visiting family and was very impressed! The staff was friendly and helpful, and the facilities were very clean.

Source: Google

★ 5

Marc is very friendly & helpful!

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★ 5

Excellent gym!

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★ 5

I stopped by while traveling on business and had a great workout. Tons of equipment, very clean and nice and cool.

Source: Google

★ 5

Great service. Clean. Marc was great. Fun

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★ 5

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★ 5

Excellente servicio wil es una chuleria

Source: Google

★ 5

Joe is awesome

Source: Google

★ 5

Great gym with everything you need. The vibe is always positive, and I’ve had a really good experience here. Thanks to all the staff and

Shoutout to Wil — super polite, knowledgeable, and clearly knows his stuff when it comes to fitness. Definitely makes the gym better!

Source: Google

★ 5

Really love the gym Mark was really helpful

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★ 5

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★ 5

Shoutout Manny

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★ 5

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★ 5

Not busy from 1 to 3 Tues Wed and Thursday

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★ 5

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★ 5

Manny greeted us warmly today! best employee there

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★ 5

Manny the best employee in LA FITNESS

Source: Google

★ 5

Manny is the man! Very friendly face everytime I walk into the gym. Down to earth, great guy.

Source: Google

★ 5

Great gym! Manny at the front desk is very helpful.

Source: Google

★ 5

Just joined LA Fitness! Very clean, excellent staff (Manny), always a machine open. Love it here, will be back tomorrow!

Source: Google

★ 5

Manny is the best worker

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★ 5

Manny is the man! Always greets you with a warm welcome when you come in!

Source: Google

★ 5

Great place great people

Source: Google

★ 5

Manny was very helpful with my tour

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★ 5

Awesome

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★ 5

Great place

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★ 5

Awesome gym I love it here.

Source: Google

★ 5

Cleanest and best maintained LA fitness in the country

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★ 5

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★ 5

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★ 5

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★ 5

I’ve had a great experience with Wil at LA Fitness! He’s professional, friendly, and genuinely cares about helping people meet their fitness goals. Whether it’s answering questions, giving tips, or just keeping the gym running smoothly, Wil always goes above and beyond. It’s clear he takes pride in his work and makes the gym a welcoming place for everyone. Highly recommend connecting with him if you’re looking for a great experience at LA Fitness!

Source: Google

★ 5

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★ 5

Good service

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★ 5

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★ 5

Very cool

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★ 5

Molly & Jerry are the best!!! Love them!!!!

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★ 5

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★ 5

Great customer service

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★ 5

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★ 5

Good gym

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★ 5

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★ 5

Best gym in Tampa

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★ 5

Manny was super helpful!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great facilities. Usually doubles, sometimes triple machines so that you don’t have to wait very long for a specific machine. They have free weight versions, hybrid versions, and mechanical versions for all different types of targeted workouts. Indoor swimming pool. Indoor basketball court. Indoor racquetball courts. Plenty of treadmills and cardio machines thankfully occupying the first floor so that you are not breathing the hot air that you usually find with two story facilities with the treadmills on the top floor. Support staff like Clark are friendly and are eager too help improve your experience if necessary. Great availability for personal trainers as well.

Source: Google

★ 5

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★ 5

Ryan and JP made my experience easy and exciting. Looking forward to my fitness journey

Source: Google

★ 5

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★ 5

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★ 5

Hugo has been very helpful to me and my family. . Juan, who is there when I play in the mornings is very friendly and greats everyone with a smile. This LA Fitness is a really nice club.

Source: Google

★ 5

Manny taught me how squat. Amazing aervice

Source: Google

★ 5

Manny taught me how to hit abs.

Source: Google

★ 2

Lacking equipment like a hex bar and full kettlebell rack.

Limited space in the free weight area.

Source: Google

★ 5

The gym is very clean and the staff is always very friendly. The gym is never crowded and they have a lot of amenities (bball,sauna, pool). Ryan helped me setup my family with a great deal. I would highly recommend this gym to anyone in the area that needs a gym

Source: Google

★ 5

Joe at front desk is a great help

Source: Google

★ 5

This gym is great, and a big part of that is thanks to Joe at the front desk. He’s always friendly, professional, and super helpful. Whether I had questions or just needed a little motivation, Joe was there with a positive attitude. Just seeing him every day when I walk in honestly makes my workouts better. He sets the tone for a great atmosphere and is a big reason I enjoy coming here. Definitely recommend this place… and major shoutout to Joe!

Source: Google

★ 5

Molly and will are great. I love this place

Source: Google

★ 5

All the other gyms the guys r just looking like they ready to leave joe looks and acts like he is meant to be there he pushes me and is there one of the best employees at la

Source: Google

★ 5

Joe at front desk makes me come back

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★ 5

Joe at the front desk is very welcoming!

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★ 5

Joe is awesome

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★ 5

Joe was a huge help!

Source: Google

★ 5

I’ve had such a great experience at this LA Fitness location! The gym is clean, well-equipped, and the staff is always friendly and helpful. I especially appreciate the group fitness classes—they’re super motivating and a fun way to mix up my routine. Shoutout to the training team, JP the Personal Training Director and the General Manager, Ryan, for being knowledgeable and supportive. Definitely one of the better gyms I’ve trained at in Tampa!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great gym!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Place is great and clean. Staff is amazing

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★ 5

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★ 5

Nice place

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★ 5

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★ 5

Joe was great! Extremely helpful

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★ 5

Wilfredo excelente

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★ 5

Great gym, Manny at the desk is super helpful

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★ 5

Manny was very helpful

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★ 5

Manny rocks!

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★ 5

Love this gym! Manny is the best!

Source: Google

★ 5

Best gym in the area. Manny at the front desk is always greeting us with a smile and is super helpful

Source: Google

★ 5

Manny is very friendly and always welcomes us in

Source: Google

★ 5

Great place to workout. Has all the machines i need .

Source: Google

★ 5

Manny helped me fix my membership to how I wanted it. He’s that dude!! Highly recommend this spot

Source: Google

★ 5

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★ 5

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★ 5

Manny at the front desk was very helpful!

Source: Google

★ 5

The front desk staff was nice, the gym was clean, and Ryan was very helpful

Source: Google

★ 5

Manny was super helpful getting me in for my first visit to the Tampa LA fitness!

Source: Google

★ 5

Manny is the best!!

Source: Google

★ 5

Great service

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★ 5

Manny is the best!!!

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★ 5

Manny is the best! This place rocks, highly recommend.

Source: Google

★ 5

Ryan was very helpful!

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★ 5

Enmanuel es el mejor manager de esta asociación,es súper atento y solidario.Desde el primer día me atendió súper bien!

Source: Google

★ 5

If you’re looking for someone who truly knows how to motivate and bring out the best in you, Manny is the one!

Source: Google

★ 1

I ended my membership after 8 years because of no maintenance of broken equipment, huge cuts in hours, and skyrocketing membership fees. I strongly discourage anyone from joining this club.

Source: Google

★ 5

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★ 5

Clean and not crowded. Hoop in good shape and water easily accessible.

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★ 5

Great staff, friendly environment and employees,

Source: Google

★ 5

Manny was very helpful

Source: Google