★ 1

They make it impossible to cancel your membership. I’ve called for weeks, left voicemails, emails, instagram message, even went in person and still have not been emailed “a form” to cancel. It’s become extremely frustrating. I’ve made sure to call during the staffed hours and still can not get in contact with anyone. Only leaving this review after weeks and several attempts of every form of communication possible.

Source: Google

★ 1

Very poor customer service been trying to get a membership with them and they don’t answer the phone. Call them several times and nobody picks up.

Source: Google

★ 5

Source: Google

★ 5

I love this gym. Keisha was my personal trainer until we moved out of state. She's awesome. I miss her and the gym.

Source: Google

★ 5

Nice place to work out

Source: Google

★ 5

Source: Google

★ 5

Been going here for almost a year now, love how close it is and the atmosphere! Commercial gyms get too crowded. The owner is also very nice and makes the safety of everyone a priority.

Source: Google

★ 5

The gym has a small gym/big gym feel. The gym isn't overwhelming but has all the equipment necessary for a large variety of workout routines. Can't beat the hours of access and the office hours are flexible for people with a range of schedules. The members are friendly, the environment is safe and clean, and the staff is super welcoming. My teenagers really liked Keisha, even getting a "she's really cool" out of one of them.

Source: Google

★ 3

Source: Google

★ 1

Wasn’t expecting to cancel my membership, but after today I had to. Long story short I’m getting ready to come in, credentials out to scan for entry and two nice ladies held the door open for me after they verified that I had a pass so I walked into the gym. I was met by the owner Keisha as I’m walking in and she immediately in a aggressive way told me to go back out without any explanation. I had to ask why and she told me that every person has to scan in to account for who’s entering. That’s cool, I would have been more receptive to hearing that in a respectful way from the jump instead of her being aggressive or whatever she thought she was doing and treating me like I don’t pay my membership. Maybe she was just having a bad day or something. However, I will never spend my hard earned dollars where respect and courtesy isn’t given. I immediately canceled and went to planet fitness which is a far better gym anyway with up-to-date equipment for the same price and the Staff is nice and welcoming. Inflation is too high to just tolerate businesses with terrible customer service, especially from the owner. Imagine that…..

Source: Google

★ 5

Source: Google

★ 5

I love this gym! The owner is kind and patient. The atmosphere is magical. It feels like a family. The other members are kind as well. It’s not over crowded. And I especially love that I can swipe myself in at anytime. Not only is the process convenient, it’s also secure. Highly recommend.

Source: Google

★ 5

Great customer service right off the bat, smallish, but has everything you might need. Power cage, benches, smith machine, etc

Source: Google

★ 5

Great Gym. If you want a good workout in a clean place this is it. Owner is knowledgeable in all aspects of working out and is very approachable. Gym has a Family feel to it. Highly recommend.

Source: Google

★ 5

I’ve been to other gyms before moving to the neighborhood and this is the cleanest and very organized gym I’ve seen. Being member of the gym is like being part of a very caring family. They’re thoughtful of your family and very professional at the same time. I always look forward to workout classes with Keisha. She wants you to try and explore your maximum potential but at the same time she knows your limitations. She also encourages you to modify some exercises to accommodate your limitations. Whether you’re a beginner or been working out for a long time, Keisha has the proper workout and exercises that can be tailored for your need.

Source: Google

★ 5

This is the best gym on the Westside of Jacksonville, FL! It’s like family.

Source: Google

★ 5

Keisha pays attention to the ideas and the things the members would like to see added or changed in the gym as well as concerns. The gyms is always clean and organized. Everyone is always friendly and looks out for each other.... its the best neighborhood gym and she has lots of goals and passion she puts into the gym and it's future !

Source: Google

★ 5

Love this gym!

Source: Google

★ 5

Source: Google