★ 5

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★ 5

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★ 1

LITERALLY WORST EXPERIENCE OF MY LIFE!!!! Staff is incredibly rude and snotty to both customers and employees. I witnessed them yell at their employees multiple times, as well as making snide comments about people working out. Im not sure why they think it’s acceptable to run a business by throwing temper tantrums instead of having the ability to have a conversation where you COACH the employee to be better? How can yall COACH and TRAIN the clientele when you can’t even do so with your employees? I will never be coming back here and I hope you don’t either.

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★ 5

OTF is the best workout. The coaches at OTF UTC are great.

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★ 5

Great workouts. Excellent staff and coaches.

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★ 5

Love it

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★ 3

This place is so sparkling clean, I'm pretty sure I've seen angels polishing the equipment. The decor? Straight out of a luxury fitness magazine. But, here's the thing - they close at 7 PM. Yes, you read that right. 7 PM. I'm no expert, but I'm pretty sure that's when most humans finish work.

Is this exclusive club for stay-at-home parents or trust-fund babies? Asking for a friend. Seriously though, expand those hours, guys! Some of us mortals need to sweat after work.

Pros: Immaculate facilities, aesthetically pleasing, great workouts.
Cons: Limited hours (what's up with that 7 PM closing time?).

Will I return? Maybe after I win the lottery and quit my day job.

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★ 5

Honestly, I'm so happy I found this gym. I tried several things from the Y, to a all women's gym, to private classes to rowing and nothing worked for me because I'm undisciplined enough to not need a class or coach but too out of shape to go hard-core on cardio or weights without modifications ( I also have some Injuries) but OT is perfect!!! It's a full work out lead by a instructor which brings you through several different things so your not stuck on one option, you go at your own pace if you want but are also kindly held accountable bc you have colored zones so you watch that and keep yourself in check..the people are super friendly and will modify things without making you feel bad...and frankly I'm super out of shape and this has been such a great start for me, I feel happier and I feel actually excited to reach my health goals. You burn calories and can feel the work out but want to actually go back instead of dreading excersing. It's dark inside and there's ac which is great and it's just normal ppl there no tik tok type peeps or steroid builders haha so you dont feel out of place going..its..just normal people wanting to work out. I highly recommend!

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★ 3

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★ 5

I have the best experience from day one and even when my sister wanted to come, all the staff was really helpful and they provided her with many answers to any question she had! So I will definitely recommend it because they have a friendly environment and they challenge us in every workout!

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★ 1

Love OTF, but def not this studio!!! Been going for YEARS and have brought new people to try many times and have never been turned away from not getting there 30 minutes before. I took my mom to try it out finally and they said that since it wasn’t 30 minutes before she couldn’t do it, even though I explained that I would be able to show her everything like I’ve done for people in the past. The front desk guy was not helpful whatsoever and had a super condescending tone. I asked about my class credit bc I drove with her, and they said I would lose it. Such a ridiculous policy! My mom was very interested in signing, but after seeing how they treated us and how they threw away my class so quickly after I tried to BRING THEM A NEW CLIENT she will definitely not be joining.

Also, why on earth would you need 30 minutes to explain how a treadmill and rower works and sign a waiver?? The classes only 15 minutes between them so why could possibly need 30 when you can’t get into the studio prior to 15! I’ve done MANY workout classes and have never experienced anything like this. With Barry’s and solidcore they let you still attend the class no matter what time you get there, unless you’re late (which we were not).

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★ 5

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★ 1

Edit: So, your response below with an email to corporate is how you try to address this? Curious b/c corporate says they can't do anything. A credit would have to come from the studio. So you basically kicked the can down the road and make it look like you addressed the issue when you actually are just jerking your customer around. If I could change the review to zero stars I would. All that was really necessary was to provide a little grace and provide an extra class to my account.

New member - about a week in. Tried to cancel a class I was signed up for but was within the 8 hour cancellation window (not something I knew about). After speaking to the location manager to see if I could get the class credited back I was told that "the system" does not allow them to credit the class back nor was he willing to find an alternate solution to help in any way.

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★ 5

Stay orange, my friends 😎

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★ 5

The music was bangin’ - great energy! Shout out to DJ Truth for the killer playlist. The workout was challenging but easy to follow. The coach was never far. He kept everyone on track and engaged.

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★ 1

This is not a review of OrangeTheory as a workout, but of my experience at this specific studio. My sister and I have been members for years and we wanted to bring our dad to a class while visiting home. He registered online, filled out the forms online beforehand, etc. We were on the way to the studio when we got a call from them asking if we were on the way, asking our ETA, saying we were “cutting it close”.. the tone of the call was just fairly pushy and passive aggressive.

We arrived 15 minutes before the scheduled class time and were then turned away because we didn’t arrive a full 30 minutes before the class, because my dad was technically doing his first class. The tone of the OTF rep in the studio was also pretty curt, and just generally not the friendly customer service I’m used to at my normal studio. I understand OTF wants you to arrive 30 minutes early so they can walk you through how it works, but my dad knows all about how it works (through us, since we’ve been going for years), and 15 minutes should be plenty to give a quick run-through and sign a form. We happened to be a bit late to the ideal arrival time for a “first class” but that shouldn’t constitute turning away a potential new client. In my opinion that just isn’t good customer service.

Even if it is a studio policy and there’s truly nothing the rep could do, I don’t think they handled the customer interaction very well. And if it’s truly a rigid studio policy, I really don’t think it should be policy to reject new clients after they’ve already shown up, especially when they’ve already filled out forms online and are already knowledgeable about how OTF works. To the studio - I just think you should reconsider how you handle these situations in the future.

We were offered to schedule another time but that doesn’t change the fact that we were turned away after already arriving. I’m simply leaving this review to let the studio know that it left a bad taste in our mouths - it has both turned off a potential new client and also annoyed current members (who have brought new friends for their first classes to other studios before and never had this issue). I’m not looking to remedy anything, just simply giving feedback.

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★ 5

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★ 5

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★ 5

Coaches are the most knowledgeable and motivating! Love the energy of University Park!

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★ 5

I have been going to OTF UP since 2014 and I still love this place!!! Orangetheory has given me the courage to do things I wouldn’t do on my own at a conventional gym. Much love to Coaches Taylor and Amanda for their hard work, dedication, and encouragement. You two make the pain totally WORTH IT!!! 💪🏼

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★ 5

Love me some OTF but couldn’t be happier with my home studio OTF UP! Best one hour workout with great coaches and members <3

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★ 5

The best!

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★ 5

Amazing coaches and positive environment all around.

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★ 5

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★ 5

An amazing location with great coaches. The staff remembers you and the coaches are so personable.

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★ 5

Such a fantastic studio and incredible coaches and staff. If you're debating to stop in and sign up, do it! You won't be disappointed. 🍊🧡

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★ 5

The entire orange theory UP staff is amazing from the sales associates to the coaches! Everyone is super helpful and willing to make accommodations. Been coming here for about 2 months and loving it!

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★ 5

The best one hour workout! I leave everyday feeling strong and motivated to take on the day. Also the coaches are awesome and always pushing you to go harder!

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★ 5

Coach Taylor’s classes rock! Come join the fun!!!

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★ 5

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★ 5

Fantastic coaches and great workouts to get the day started right! Also love the “at home” workouts for those days when I can’t make it to the studio!

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★ 5

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★ 5

Amazing workouts and an absolutely wonderful team of trainers and staff!

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★ 5

The workout was challenging yet enjoyable. The coaches were informative and motivating and very helpful in getting me started on my fitness journey

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★ 5

I love that there is no decision-making on my part. I simply SHOW UP, do what the trainer tells me to do and I get physically and mentally stronger.

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★ 5

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★ 5

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★ 5

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★ 5

Outstanding staff, outstanding coach, great workout!

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★ 5

Taylor is great!

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★ 5

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★ 5

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★ 5

Taylor is a great instructor, staff is very helpful and the class energy high!

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★ 5

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★ 5

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★ 5

Great work out and instructors friendly and encouraging.

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★ 5

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★ 5

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★ 5

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★ 5

Orangetheory is such a great place to workout at. It's like a big family. There's no judgement and everybody helps everybody. Coach Alexis, coach Taylor and coach Shannon are amazing. They're always happy and filled with energy which motivates me more.

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★ 1

Love the people and the coaches. The first line was my original review/rating loved people with 5⭐️. Had them charge me for a month so I could cancel my account but was told because I didn’t sign a paper. So they are going to charge me again when they knew exactly what was happening. So losing a potential customer again someday and an advocate forever over $99. Poor choice and just bad business!

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★ 5

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★ 5

It’s the perfect workout for me. The instructors are great and really care about me, the workouts are structured, and the heart rate monitor/technology holds me accountable. I’m so much healthier thanks to OT!!

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★ 5

OTF on Univeristy has been a blast. Taylor is very motivating and I look forward to working out with her, even at 6:15am.

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★ 5

All the coaches are fantastic and work with you to make it your best workout each day!

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★ 5

Best Gym EVER!

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★ 5

Love this studio! Everyone is so friendly and lively. I have been getting the best work outs burning 500+ calories. They throw events and specials monthly too for bringing in a friend or Halloween activities.

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★ 5

After neglecting my fitness for years and then going through a major surgery, I found Orangetheory adaptable to my limits while still challenging and helping me to become stronger and healthier. I am gaining balance, strength and endurance that I never thought I'd have again. Even my blood pressure has returned to the same healthy numbers I had all my life until the last 5 years! I love the energy from the coaches at this location and look forward to each workout. I love starting my day there!

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★ 5

I am not athletic but I needed to lose weight. I have been going to OT for over a year now. I am at my goal weight and love this program. The Coaches keep an eye on your form so you are doing the exercises safely. I started as a walker on the treadmill and can now jog.

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★ 5

I love OTF so far I have only been going for a few weeks but everything and everyone has been great. The front staff, to the instructors, and the equipment are all great. Highly recommended to everyone.

So it’s been a few months now of OTF and my initial review. I love it more and more everyday it has me going to the gym more consistent then I ever have! I recommend it to anyone and everyone give it a try you will love it!!

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★ 5

Amazing workouts and staff!

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★ 5

OTF has made me fall back in love with working out! I always dreaded going to the gym as I am an athlete and would prefer to be coached. The amazing coaches here really took that fear away! I can’t get enough.

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★ 5

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★ 5

I have been going to OTF - University Park for over 2 years. The studio is always clean and the staff are always friendly. The coaches are incredibly motivating both in and out of the studio. I love the workouts, especially the challenges and benchmarks to keep me pushing to be better. I highly recommend OTF - UP.

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★ 5

Excellent and caring Staff and Coaches. Friendly atmosphere for people of all ages and ability levels. A lot of Positive Energy! I love working out here!!!

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★ 5

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★ 5

It’s a highly intense workout that you don’t need to think about. You just do it.

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★ 5

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★ 5

My name is Zoe. It has been hard for to find a place to work out due to anxiety issues and was very nervous. BUT as soon as I entered I was greeted so kindly by the girl at the front desk and she was amazing, so friendly, and just made feel comfortable all around. The instructor was also super nice and awesome and made my first experience really great. I'm horrible with names but I was at the University location in Sarasota Florida on 2/17 at the 5:30 class. They were 2 blonde girls and they deserve a raise! Seriously, working out in a group is my worst "fear" and I made it through the entire hour and felt so comfortable. Because of them, I bought a membership. I hope they get the credit they deserve for being great employees. Thanks!

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★ 5

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★ 5

Motivating, challenging, sense of accomplishment and you will feel it the next day! Great coaches.

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★ 5

The best 1 hour workout where you are guaranteed to see results!!!

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★ 5

I don’t usually like gym settings, but OT is so motivating and such a great experience. You leave there feeling like a million bucks!

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★ 5

Solid workouts coached by energetic talented staff!

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★ 5

OTF is a game changer! Coaches & staff are amazing. Each workout is never the same & will always challenge you. Highly recommend!

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★ 5

It was my first visit and I felt welcome even talking with Cathy over the phone to set everything up. When I arrived, my name was written on the board and Cathy was so enthusiastic. Kadin was awesome! I’ve never been a fan of trainers because some push you way too hard but he was great. While still motivating, he wasn’t over the top and I didn’t feel like I was dying.

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★ 5

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★ 5

Kadin is a great coach! And the entire staff is amazing!

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★ 5

Cool staff

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Gets my fitness ON from the moment I walk into the studio until I stretch. Great pace and I don’t have to think about what’s next! It makes working out an easy process! Coaches are friendly and most of all helpful. Looks intimidating but it’s more intoxicating!

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★ 5

After being forced to do a friend work out at Orange theory I’ve become a super fan! I absolutely love the technology that’s built-in which creates a competitive environment, but still friendly and fun.
Between the coaches and staff everyone is so friendly and inviting super supportive, and this particular location each coach has its specialty which makes it awesome for everyone. For the transformation that I’ve seen in myself it’s worth the money.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Trisha has made my work outs a great experience

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★ 5

The best atmosphere and motivation you can ask for in coaches. I highly recommend!
Coach Trisha and Steven rock !

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★ 5

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★ 5

One of the best workouts around

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great variety of workouts every 10-15 min in the 45 min classes and different options for floor workouts that may be better for you depending on your level of health and current abilities. All the coaches are wonderful and very motivating!

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★ 5

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★ 5

I love the coaches they are nice

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★ 5

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★ 5

I always get a great workout with quality equipment, meaningful statistical results, and passionate and knowledgeable coaches.

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★ 5

This place offers a great workout. Hated going in, but loved coming out.

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★ 5

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★ 5

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★ 5

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★ 5

Great staff, great coaches. Always such a fun workout. Highly recommended!!

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★ 5

Addicted

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★ 5

I have been going to Orange Theory Fitness since it opened 4-5 years ago. The staff and coaches are excellent. Very motivating and supportive. It’s an addiction for me. Can’t miss a day if I can help it!!!

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★ 5

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★ 5

Only 2 weeks in and the workouts are just what I needed. I didn't think I could do this at 66 years old and I have survived! The interval workouts which include the treadmill, rowing machine, or/or bike along with floor weight exercises have been challenging yet helping my arthritis. The coaches have been amazing and tailor the workouts for myself and my friend based on our limitations (age and back issues!!!). It is like having a personal trainer throughout the workout. So glad I was at a First Friday where the studio had a booth and I signed up for more info!!!

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★ 5

I love the feeling that we're are one big family. The support of all the staff is terrific.
The fact that you get a high intensity full body workout in an hour is incredible. I always walk out feeling better both physically and mentally.
I have been doing this for over a year and love it as much today as I did on day one.

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★ 1

They will say anything to sign you up...its not at all true

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★ 5

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★ 5

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★ 5

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★ 5

Great workout!!

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★ 5

Orange tbeory fittness has been an awsome , and friendly place. Everytime i go its always enjoyable and i recommend it to everyone

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★ 5

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★ 5

Love all the smiling faces and warm greetings every time I come in! I feel so accomplished and ready to take on the day at the end of every workout! Love this gym!

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★ 5

Orange Theory has changed my life. It is a positive place that pushes you to get the best out of you !

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★ 5

Great workout; Nice people. Unbeatable intro offer of 100% money-back guarantee ($159 membership level) for the first 30-days. So far I have had 3 workouts: 1-hr, varied exercises, good trainers.

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★ 5

Trisha is a great coach! I like the structure and guidance while I work out. I always come away feeling like I had a good workout!

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★ 5

Amazing coaches and great atmosphere

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★ 5

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★ 5

Great class this morning! Thanks for welcoming us as visitors.

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★ 5

Visiting from Houston - enjoyed Trisha as our instructor

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★ 5

Great class!

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★ 5

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★ 5

Great way to spend an hour and you feel great afterwards!

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★ 5

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★ 1

Today I got another solicitation to re-join OTF (after many attempts to get me off their lists). I used to be a big devotee of OTF, and did classes almost daily for several months and felt great. But when the coach challenged me to do burpees as they demonstrate (fall straight forward and down, bounce back up), I blew out my right rotator cuff, resulting in 2 surgeries, a year of painful rehab and $90.000 worth of bills (I have good insurance, but I still got hit). OTF did not take responsibility (read your contract's fine print) but seriously, don't assume that the trainers there are educated enough to know how to give good and safe advice. Fortunately, I am fully recovered but please OTF, educate your clients to know what is a safe exercise and what is not. And PLEASE take me off your mailing lists!

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★ 4

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★ 5

Challenging but totally doable workouts that keep you coming back! Great instructors! Has kept me more motivated than any other gym experience.

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★ 5

Wanna get in shape, lose weight, get shredded? Whatever your goal is, give this a try. Won’t regret it!

The coaches are unbelievable... They are incredibly motivating and encouraging. The whole atmosphere is just different. Nothing like the other fitness clubs...

I love this place!

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★ 5

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★ 5

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★ 5

1st time at OTF. Will definitely being coming back.

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★ 5

Cathy was an awesome instructor for my first time in made me feel welcome and that I only had to push as hard as I felt cant wait to go back tonight and feel the burn!!

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★ 4

Great staff, convenient location! Be prepared to sweat, A LOT

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★ 5

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★ 5

Best workouts ever! I didn’t know I could push myself as hard as I do at OTF, but with the motivation from the coach and staff, I’m on the road to my best self!

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★ 5

The staff at Orangetheory has done something no other trainers have been able to do...keep me motivated and on track!

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★ 5

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★ 5

Just a great team. Very welcoming and motivating. Thoroughly enjoyed spending 5 weeks with you guys.

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★ 5

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★ 5

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★ 3

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★ 5

Awesome Workout!! Totally sweated more than I wanted too lol

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★ 5

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★ 5

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★ 5

Favorite studio yet! Great work out!!

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★ 5

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★ 5

I received outstanding customer service by the staff, the equipment and technology was state-of-the-art, and the workout was killer! I was thoroughly impressed by all aspects of this club.

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★ 5

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★ 5

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★ 5

The staff and coaches are fantastic! I really appreciate that Coach Trisha is always checking in on me since I have to modify due to some injuries. The staff is extremely friendly and welcoming. I am extremely happy with Orangetheory University Park!

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★ 5

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★ 5

Loved having a trainer making sure I was using correct form. And being able to see your heart monitor and be able to with harder to get into the orange zone was very motivating!

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★ 5

Great workout

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★ 5

Was great experience as I was welcomed and greeted by Calvin. Then he worked us out.

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★ 5

Omg! Get the courage to do this! I did and in less than one week, I feel so much better physically. The coaches and staff are so friendly, encouraging and motivating!

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★ 5

Great studio and instructors!!

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★ 5

Best workout! !!! Highly recommend!!!

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★ 5

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★ 5

Structure, Positive, Move Forward environment, incredibly supportive crew - not too much, not too little - they're in the pocket - thanks guys!

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★ 5

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★ 5

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★ 5

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★ 5

This was an absolute full body work out! Every muscle was feeling the burn the day after. The staff are so friendly and watch out for you to make sure that you are doing every thing correctly so you don't injure yourself. I am hooked.

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★ 5

Awesome workouts and amazing coaches

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★ 5

Great atmosphere, staff is 😎 awesome.. Love starting my day at OTF!

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★ 5

Want a serious workout? Great friendly staff and amazing workout

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★ 5

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★ 5

This is the best 60 minute workout. Trainers are awesome. If you haven’t checked it out you should

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★ 5

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★ 5

Great work and great staff. Steven is an amazing coach!

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★ 5

Variety of workouts is great. Energetic, friendly & knowledgeable staff make each workout fun and productive!

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★ 5

I love going to class and challenging myself. I enjoy that every class is different and I also leave with a feeling that I've worked hard and know that I had a great workout! OTF is for beginners too! I started off just walking on the treadmill, and now I can almost run a full mile!

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★ 5

Great workout!!!

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★ 5

I have had the best workouts that I ever had in any gym that I belonged to.

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★ 5

A friend of mine goes to the one in Clearwater and loves it, so I tried the one here at University cause it is close to work. Immediately I felt welcomed. They walk you through how to use the machine. The coach shows you how to do the floor work and helps you do it right or modify. They are very encouraging and you don't feel like you are competing with anyone but yourself. Everyone cheers each other on. My first visit I pushed too hard and almost passed out and a couple people came out to check on me. Great family feel and I will definitely go to the next member social event.

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★ 5

If you’re looking for coaches that truly believe in you and helping you reach your fitness goals, OTF University Park is the place! Awesome atmosphere and work outs that really push new limits. Highly recommend!

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★ 5

I was in Lakewood Ranch area and wanted to go to OTF. I love OTF but I think this location is the absolute best.
From the moment I walked in I was made to feel very welcome. The two young ladies at the front desk were very warm and friendly.
Trisha the coach was fantastic. She was motivating and made sure we were all doing what we needed to do. She was there to offer suggestions as well.
I also like the collection of OTF clothing they had.
I definitely will consider going back to this location if I am in the area.

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★ 5

Truly the best one hour workout! Obsessed.

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★ 5

A great workout! Gets your heart rate up and you can pace yourself.

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★ 5

Couldn't ask for a better team of professionals or more rewarding workout. My husband and I love our time here and the friends we've made.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

i have been to many orange theory gyms- this one OMG- the staff is the best, the instructors are motivating. the prizes they offer , the overall vibe .. definitely by far. my fave orange theory..

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★ 5

Love these workouts! I use to play college sports and this is exactly what I was looking for in a workout routine!!! Love this place!

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★ 5

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