★ 5

Everyone here is amazing! The staff, the coaches! Honestly, I just signed up, and was going to do four sessions a month, I now come everyday, sometimes twice a day. Love the vibe, great workout! Super happy I joined. :)

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★ 5

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★ 5

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★ 5

I haven't been in a gym in decades! Yeup! Always had a treadmill, etc. @ home in NY, but fast forward and OTF was highly recommended because I needed serious motivation. So far, less than 10 classes because I'm new and I look forward to going even tho I need serious practice with weights..no coordination! Who knew! No regrets whatsoever. All the trainers are amazing & attentive and its a great atmosphere! Let's go splat!

Source: Google

★ 5

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★ 5

🧡Hands Down the Best OTF 🙌🏽

I will miss everyone at this location. I started in October 2024 and by May 2025 I had still kept off the 15 pounds and built a lot of muscle and stamina.

Lets get into why your really reading this review.
-Head Coaches: Dont try to pick an easy one because they all gonna kill you in different ways. Coach Lucas has the bonus 3-5 seconds, Coach Tim is just a beast and think everyone is too so your going to work out like it, don't let Coach Ana fool as she looks so innocent, this lady is strong and going to keep you on your toes. Ohh and Coach Jahn, I took his classes when he was available, the mans a powerhouse! Those are the 3 I primarily worked out with, but the others I did take their classes and are amazing as well. Can't go wrong, try everyone out!

Try to get on that tread 2-3x a week, it makes a difference. Don't be intimidated by the TRX we all get a good laugh outta that one. Don't not underestimate the Rower, I have new respect for rowing. You will get the hang of it if you’re a little confused at first, just keep trying and attending class. And of course be yourself and have fun—you can always go at your own pace and modify (Coaches will help you do that).

The front desk staff is amazing I miss seeing them already. They try to learn every ones face and name which makes you feel like part of the fam. And everyone who comes to this location is just really nice, we encouraged each other, always helpful, and loved teaming up with each other when it was time to deliver a pie to the face to one of the coaches. It was always a good time.

This is not a scammy gym like some others around the area that I had to deal with. They are transparent and will fix anything you need. Also the courtesy calls and checks to see how you are or *ahem where you are (MIA) shows that they care and are really bout that OTF life 😂. Thanks Coach Tim for always reaching out or running up on me when I walked my dog, it actually motivated me!

Do the challenges, go to the holiday parties, and talk to people that's how you get the best of OTF. These some good folks here!

I miss you all so much and if Im ever back in town, Ill be sure to swing by.

I'm definitely OTF for life 🙌🏽🧡🧡🧡

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★ 5

I rejoined Orangetheory almost two years ago looking for some added motivation and structure for workout routines that I would stick to. I haven’t looked back since. This journey has been about more than just getting into better shape. The OTF Coral Gables fam is positive and encouraging. The coaches cheer you on and get you to push your limits beyond what you thought you were capable of. The benchmark and specialty workouts are a great way of tracking your progress. All the special events like transformation challenge and hell week are themed which adds another level of fun to everything. OTF offers a sense of community, a place to make new friends, a place for growth. Try a workout, you won’t regret joining.

Source: Google

★ 5

Where do I even begin with Orangetheory Fitness (OTF) Coral Gables? Seriously, if you're reading this and you're on the fence, just go. Like, right now!

Back in March, I knew it was time for a change. I wanted to take charge, kickstart a more active lifestyle, and find a place where I'd actually want to work out. I visited so many gyms, but nothing, and I mean nothing, came close to the vibe and energy of OTF.

The moment I stepped into OTF, I was immediately impressed. The studio was sparkling clean, and there was this infectious energy that just pulled me in. Jorge, Mia, and Jerry (who was awesome and signed me up, even though he's moved on now!) greeted me with such genuine enthusiasm, explaining everything I needed to know about how it all worked. My very first class was on March 18th with Anna, and let me tell you, I was immediately hooked. I signed up for an unlimited membership right then and there because it was not only an incredible experience, but they also had the best deal around!

An unexpected injury sidelined me for all of April, which was a bummer, but the team made freezing my membership super easy – no fuss, no hassle. As soon as May rolled around, I was back at it, and it's been absolutely transformative. I feel stronger, more energized, and genuinely excited to move my body. And the results? I've lost a fantastic 5 pounds, and honestly, that’s just the beginning.

What makes OTF so uniquely effective is its brilliant science-backed approach. It's all about Excess Post-exercise Oxygen Consumption (EPOC), also known as the "afterburn effect." You wear a heart rate monitor during your workout, and the goal is to spend 12 or more minutes in the "Orange Zone" and "Red Zone" – that’s 84% or higher of your maximum heart rate. This isn't just about sweating; it’s about strategically pushing your body to a point where, even after your workout is over, you continue to burn calories at an elevated rate for up to 36 hours. It’s like magic!

Beyond the incredible workouts, the community at OTF is truly something special. Every single time I walk in, I'm greeted by name with so much excitement; it genuinely feels like coming home. Jorge, Mia, Nico, Zendy, James, and Joe at the front desk are always there with a warm welcome. Jorge and Mia, especially, always manage to make me laugh before and after class, setting such a positive tone. And the incredible coaches – Timberly, Anna, Fatima, Lucas, and Jahn — are more than just instructors; they’re motivators, cheerleaders, and truly inspiring individuals. They don't just lead workouts; they're genuinely invested in everyone's journey. They celebrate every milestone, big or small, making you feel so seen and celebrated. It's not uncommon for them to remember little personal details you've shared and follow up with you later, which shows how much they truly care.

Take "All Out Mayhem," for example. That was a blast! There were challenges every day, Spirit Week happening at the same time, and then a fantastic social event at Gekkō in Brickell with all the OTF locations to wrap up the week. It’s these kinds of events that really solidify the sense of community. Everyone is so supportive, cheering each other on, celebrating successes, and genuinely motivating one another to push their limits.

If you're looking to lose weight, build muscle, find a genuine community, and be surrounded by motivating and supportive individuals who truly care about your journey, then look no further. OTF has been nothing short of transformative for me, and I know it will be for you too. Seriously, don't hesitate – your first class is free, so you have nothing to lose and everything to gain!

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★ 5

They’re the best here. The trainers are fantastic and they genuinely make you feel like part of a community

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★ 5

Quick facts (April 2025):

# of stations: 15

New treadmills: Yes

Studio pricing type: Regular

Comments: Coach Anna is the best! They have late class times which is nice (e.g., 8pm on most weekdays, 645pm on Fridays)

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★ 1

I worked out at orange theory from its inception. It has changed. The coaching staff and front desk have become hostile due to more rules and red tape every year. I now hate coming into this gym.

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★ 5

Zendy is the sweetest. She always welcomes everyone with a great smile and attitude!

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★ 5

THE ULTIMATE BEST EXPERIENCE EVER!
I have been member of OTF for 4 years now! I love everything about Orangetheory. But if you want to enhance this experience then you need to try the coral gables location!
Anna the coach is just really amazing, funny, knowledgeable, kind and motivating!
The entire studio staff was very welcoming and kind! They let me borrow their OT beat band for no charge! Seriously the studio is clean with new treads and good rowers with iPads! They even offered Cuban coffee before, during and after the workout! I had so much fun here and I will be definitely back!!!

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★ 5

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★ 5

my favorite place to work out!

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★ 5

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★ 5

Best Orange Theory I’ve been to!

I travel for work often and have been to many OT’s. I just recently spent 4 days at this one and it was fantastic. The management and the instructors were so welcoming, engaging, and helpful at the Coral Gables location. The gym was decked out for the holidays, the staff offered shots of coffee to the members, management had great end-of-year deals, and the instructors had great energy. The facility was very clean and spacious.

Hope to come back!!

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★ 5

I joined OTF Gables a little over a year ago. There are many "gyms” out there, a few which I have tried, but OTF is unique, and has made the difference for me! The strategically, expert-designed fun workouts that keep you tuned in and engaged, coupled with a team of coaches that are passionate, super personable, caring, and very knowledgeable, plus the amazing staff and the members make it all a positive and productive experience all around — and you start to see results! Those are my #OTReasons for loving OTF Gables!

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★ 1

Charged me for 3 months after cancelation wouldn’t respond to my email even going physically to location they required a manager who wasn’t present on weekends

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★ 5

Best people , vibe , trainers and great environment!!

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★ 5

I go to the Coral Gables studio and the vibe is always so positive. The coaches are great and keep us motivated throughout the classes. My favorites are Rachel, Timberly, Ana, Natasha and Fatima. Even when I am miserably tired, I know that I will feel pumped when I get there. Moving from bodybuilding, I thought I would hate group classes. Tried 2 other studios in Gables and actually hated them. OGT is definitely the best for group classes.

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★ 5

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★ 5

5 star studio with 5 star people. I’ve been coming to this location for a few years now and I can’t say enough amazing things about the coaches (love you Anna, RJ, and Rachel), the front desk, management, and the whole experience. Thank you joe, nico, and to all the front desk staff for always remembering mine and my husbands favorite station. Jorge and Mia always are there to handle anything needed with great care. I want to say a special thank you to Mia as I previously had to cancel for a little bit for medical reasons and she called to check on me, and just to see how I was feeling. We had a great conversation and she made what I thought would be a very intimidating process in coming back feel very comfortable and pleasant. She’s always there at any time to help me with anything I need. The way this studio celebrates their members is second to none. The environment is always lovely and the studio always clean. This is my comfort space and my second home. If you’re thinking about joining this family, think no more! 😁🫶🏽

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★ 5

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★ 5

I've visited several Orange Theory studios, and Coral Gables stands out as the best. The studio smells clean and inviting. Mia and Nico are incredibly warm and professional. The gym area and bathrooms are consistently spotless and this last has an energizing woody scent that I love!

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★ 5

Awesome...Anna is great she is the best trainer it keep your heart pumping after a while.

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★ 5

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★ 5

I’m not one to leave a review but I must say the coaching and my experience at this location was superb. Ever since my son was 9
or 10, we always joked that he would come try a class with me on his 14th birthday. During his birthday we were on vacation away from my usual studio and I couldn’t have asked for a better first time experience for my son. Mia at the front desk made sure to review everything with him and even managed to make him laugh, she even went out of her way and put together a goodie bag with a hand written birthday card that she surprised him with after class. Really memorable experience and Coach Fatima was awesome and made him feel special on his big day too with a shoutout! We’ll definitely be coming back! This is what an Orangetheory studio should be like.

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★ 5

Great workout, and friendly coaches and staff! Always an enjoyable experience when I take class!

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★ 5

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★ 5

Such a wonderful experience the last few years. Thomas, Anna, and Natasha are incredible trainers. The others are excellent too. I had two pregnancies while a member and each time felt my workouts were catered to my limitations. Any billing issues were quickly resolved by management in a friendly manner. Highly recommend OTF coral gables to anyone looking for motivation and a spectacular fitness journey!

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★ 5

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★ 5

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★ 5

Excellent coach and excellent customer service

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★ 5

This is one of the best gyms. In the first week alone I lost almost 5% body fat. They test your limits. The coaches are super motivational and the staff is beyond none.

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★ 5

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★ 5

Mia, Marvin, and Juan are the absolute best! They are so kind and accommodating and made our experience at Orangetheory worth it! The studio itself is clean and the instructors are all so kind and motivating. They really make the place feel like a home.
- Mia, lucey

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★ 5

Love the variety of exercises - it's never boring. Great music and lights. Heart rate tracker is awesome - Seeing progress on the monitor and in the app is a big help.

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★ 5

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★ 5

Great studio, I always come down here when I visit. Mia at the front desk is spectacular, always is there to assist and go beyond with anything I ask. Customer service here is phenomenal.

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★ 5

My husband and I signed up in July '23 and have been so happy with our memberships! We were intimidated at first since we heard from others that it was a very difficult workout. At the time, I was 3 months postpartum and my husband had a knee surgery 8 months prior so we wanted to try the 1st free class to make sure it was achievable.

I've tried so many of the other gym options in Miami like Barry's Bootcamp, Club Pilates, F45, and even a virtual personal trainer and this is BY FAR the most effective membership I've ever had.

Our first class was with Rachel and she was so kind and detailed in making sure we understood what the "base/push/all-out" instructions meant. She tailored explanations to me and also for my husband. If we were lost she immediately stepped in to correct us and we felt supported throughout the whole workout. We could tell the level of professionalism and dedication was of the highest standard from there.

I signed up for the 8x/month on the spot and have gotten to take classes with most of the coaches. My favorites are Thomas, RJ, and Rachel! They seem to always say the right things to motivate and push me to make every session enjoyable, challenging, and effective. Thomas is hilarious and I seek his classes the most since his coaching style is most effective for me and suits my schedule; highly recommended! At the beginning, if I felt a workout was too uncomfortable due to my c-section they would happily provide an alternative workout so I could keep moving. They never made me feel inadequate and were always encouraging; truly loved this as I slowly recovered!

The front desk gals are always so helpful and welcoming, the bathrooms have all the little things you need to freshen up or shower. Plenty of lockers as well if that's what you need.

I've showed up in peak and non-peak hours and never struggled to find parking nearby which is a huge plus in this highly-trafficked area of Coral Gables. It's about $3 for the 1hr parking all around.

Joining OTF has been a game-changer in our lives. Thank you to the amazing coaches and the entire team for making our fitness journey exceptional! :)

Sincerely,
Laura & Alex

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★ 5

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★ 5

Exceptional atmosphere and workout💪🏽

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★ 5

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★ 5

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★ 5

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★ 5

⭐⭐⭐⭐⭐

Thank you so much to the amazing front desk staff! Specially Mia, we have seen a difference since you came to the studio, the new posts and the attention to detail is amazing!

I can't say enough great things about my experience at Orange Theory Gym! From the moment I walked through the doors, I felt like I was part of a fitness family. The staff is incredibly welcoming and friendly, always ready with a smile and a motivating word.

The sense of camaraderie among members is truly remarkable. It's not just a workout; it's a shared journey towards our fitness goals. I've made some fantastic friends here who push me to be my best self and celebrate every little victory alongside me.

The coaches are top-notch and truly care about each individual's progress. They provide personalized guidance, making sure I'm pushing myself while also being mindful of my limits. The variety of workouts keeps things fresh and exciting, and I can confidently say that I've seen incredible results since joining.

What sets Orange Theory apart is their attention to detail and commitment to creating a positive atmosphere. The gym is always clean and well-maintained, and the equipment is modern and easy to use. Whether you're a beginner or a seasoned athlete, there's a place for you here.

Overall, Orange Theory Gym has exceeded my expectations in every way. It's more than just a gym – it's a community that supports, motivates, and uplifts. If you're looking for a fitness family that feels like home, I wholeheartedly recommend Orange Theory Gym. ⭐⭐⭐⭐⭐

Catalina and Jonathan

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★ 5

Amazing club, very energetic and the staff is very helpful.

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★ 5

Get ready for a great workout

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★ 5

My favorite place to work out! All the instructors are amazing

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★ 5

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★ 5

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★ 5

I love the classes and coaches. Great place to workout. Nice community as well.

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★ 5

Very good option to stay active

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★ 5

Love the workouts, the coaches, the staff and the community. This workout not only supports my physical health but is an integral part of my mental health as well. Cannot recommend it enough!!

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★ 5

Great staff and studio. Best in the area

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★ 5

I’ve been to just about every studio in Florida and this one has to be my absolute favorite, Coach Anna is outstanding and I’ve been loving Coach RJ’s classes too. Front desk always greets you with a smile, had an issue with my account and Jorge was absolutely terrific and cleared it away instantly. If you’re thinking coming here, don’t think, just do. You won’t regret it! First class is free too, got my mom and sister to sign up and we’re never looking back. Orangetheory coral gables rocks! 🔥🔥🔥

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★ 5

Loved trying out this new location. had a really good energy.

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★ 1

This place was very disappointing. I arrived to my first class through GYMPASS system, which is a benefit and should not restrict any legitimacy of the service, however, no body explained me how the system was, how many time I should be in each place, who was using the monitor or who was not, absolutely nothing. The lady at the entrance asked me to sign the health declaration and after that, there was not even a "good morning", nothing. So shameless. During the class, the professor, who is often absent as he is constantly checking his cell phone, more or less he explained to me what should I do, of course only after complained to me: "the explanation should be have done for the receptionist, not for me" he had said.
This is the class with the poorest sense of community I have ever participated, if you are looking for motivation, joy or commitment...this is NOT the place. It was a sad disappointment.

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★ 5

Coaches are knowledgeable and friendly, the schedule is convenient, classes are always super fun!

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★ 5

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★ 5

Coaches that care about you! Lots of times available. Clean facility! Great front desk staff 😃

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★ 5

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★ 5

The arobics are excellent, and the strength areas very helpful. The only thing that seems underworked for an older guy like me is more work on the abs. Leg lifts or v-ups when they happen definitely let me know that my stomach muscles generally are not getting enough work. Not a criticism, but something my body appreciates more than squats. My knees remember the insults I've subjected them to over the years, so I would prefer to not over challenge them.

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★ 5

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★ 5

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★ 5

Awesome Studio. The staff keeps you focused on all your goals without compromising safety and techniques.

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★ 5

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★ 5

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★ 5

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★ 5

Coach Mike really makes the workout sesh enjoyable. He makes sure all members are engaged and properly exercising. I find the knowledge and the tips that he shares to be very helpful. Great class.

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★ 5

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★ 5

Love it

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★ 5

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★ 5

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★ 5

Love OTF!! Great trainers!

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★ 5

Great staff, great coaches!! Family atmosphere, usually the same crowd exercising together!

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★ 5

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★ 5

Coaches are motivating, staff get to know the clients and are supportive and helpful. Thomas and Natasha are awesome! The front desk staff are always accommodating and helpful. Studio is easy to get to and parking is easily found.

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★ 5

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★ 5

I recently joined OTF and the staff and couches have been great so far and I love the energy when working out. The only bad thing is the parking depending on the time you go but I am very happy with this location.

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★ 5

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★ 5

The whole team is phenomenal. Great service from the second you walk in to the second you walk out. Amazing class- thank you Coach Isa #theburpeequeen

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★ 5

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★ 5

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★ 4

Overall clean. Staff is nice. Could be a bit more aggressive and coachy.. could have better weight integration.

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★ 5

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★ 5

Love OTF Coral Gables!! Have been a member at this location for 4+ years and I have nothing but positive things to say. The staff is always nice, friendly and accommodating. Thomas is the BEST trainer I’ve ever had by far!! He really knows how to push you to excel and is passionate about what he does. Amazing experience, highly recommend!

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★ 5

I had some questions this morning and talked to Alex, he was really helpful and kind. I really appreciate this studio being of high quality and flexible , great customer service and the classes are awesome.

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★ 4

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★ 5

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★ 5

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★ 5

I love them. They make you sweat like crazy and still have fun and leave inspired.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing workout. If I miss a workout - I am jonesing for the next class!

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★ 5

Nice studio.

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★ 5

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★ 5

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★ 5

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★ 5

Love this location! Mike & Thomas are the best. The gym is very clean, the staff makes it a point to adhere to covid precautions. They are also always friendly and welcoming.

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★ 5

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★ 5

Great location! Always clean, organized, and great service! The staff is really good and the coaches are the BEST!

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★ 5

Coach Mike is a very exceptional and motivating trainer 👏

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★ 5

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★ 5

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★ 5

Orange Theory has changed my life! I actually enjoy working out now and I look forward to my work outs. I feel great and my confidence is back. Couldn't be happier! I recommend it to everyone.

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★ 5

Diversity of every workout and the energy from the participants combined with the coaches motivation make every session productive

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★ 1

My friend and I signed up for their 7am Sunday class. The day before I received 2 different phone calls from the staff to let us know we had to be there 20 minutes early since this was our first class and to wear masks. We arrive 20 minutes early and we see people standing outside and the doors appeared to be locked. There are staff members inside standing around doing nothing including the girl at the front desk who looked like was half asleep. In those 2 phone calls I received no one told me I had to knock upon arrival for someone to let me in before opening to check in. So when someone finally comes outside just a few minutes before the class and I tell her my name her response was "oh there's no way I can get you into this class, you were supposed to be here 20 minutes early". It's common sense if you have 2 new people signed up and you see a bunch of people waiting outside to come out and check for them as its their first time. The little blonde girl working this morning was rude and unprofessional. This is no way to treat potential members, super disappointed with this place.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

I've been to OrangeTheory all over the world and my experience has been totally consistent and generally delightful. This was my first time at Coral Gables. Did not meet expectations, totally inconsistent with the brand. The studio is a bit worn out, kind of a mess: boxes piled in the lobby area and in the gym, random ads for DJ's and food scattered around, reception area in disarray. Glass and windows dirty. Apathetic front desk staff. Coach Anthony was great, 5 stars for him but not the gym.

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★ 5

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★ 5

Clean, organized, complete with top quality fitness equipment.

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★ 5

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★ 5

This Orangetheory studio is wonderful. The staff is very friendly, the coaches are so motivating, and the workout is amazing. The lighting and music also makes is really fun. I love that you just go in, are told what to do, and feel great afterward.

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★ 5

This gym is very clean and the front desk is nice and helpful. I also like the high energy of the trainers that keeps me motivated.

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★ 5

I love the corrections in the weight room to make sure we have the correct form. The group environment pushes you to do your best. I've never been this dedicated to my fitness!

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★ 1

Some weeks ago I filled out my information online for a free month trial and then I also confirmed that by phone. I just have to give them the date to start. Today a lady told me that promotion is no longer available, but she also was very rude. It looks like customer service is not important for them.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Great workout, awesome staff and trainers!!!

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★ 5

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★ 4

Great workouts but it does get kind of repetitive after a while, looking for a new workout routine.

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★ 5

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★ 5

My coach was a stellar motivator even though I had never been to this location before. Super busy but individual attention was paid to each otf'er

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★ 1

Staff is unprofessional. They claim you get a free class coupon with a membership and then re-nigged on the offer when it came time to claim.

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★ 5

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★ 5

Shoutout to Coach Mike and the OTF Coral Gables Team!!! Awesome place because of awesome people!!

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★ 3

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★ 5

There was a misunderstanding about billing and a visitor that I brought with me, but Mary, the manager at the location, fought to get it taken care of, which I appreciate. The trainers are supportive - all you have to do is get yourself there and they push you to do the rest.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I cannot speak highly enough of OTF Coral Gables. The coaches and staff are so kind, motivating, and energetic. They take the time to learn your name, motivate you during a workout and correct your form. The atmosphere is awesome! I look forward to it every time I go!

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★ 5

Great location! Always clean, organized, and great service!

No matter your fitness level these trainers will get you where you want to be! I typically attend the 5am classes both Anthony and Jarius push me to my limit every day!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

This place made me want to get in shape again. So much fun! If you haven’t been you can get your first class free so what are you waiting for! Go now!

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★ 5

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★ 5

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★ 5

OTF has changed my life! It is the perfect amount of cardio and toning! 3 years ago I would never think working out was fun and now I can’t wait to go into a OTF studio! The trainers are great and so fun to be around!

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★ 5

GREAT TRAINERS AND TEAM. EXCELLENT COMBINATION OF CHALLENGING EXCERCISES.

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★ 5

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★ 5

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★ 5

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★ 1

Probably the worst OTF in the Miami area. Very rude staff that seem to forget how much you are paying per class. This isn't high school gym class, everyone is paying to be here so, treat them that way.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome Team! Their workout is tremendous and good for any level. I have been consistently lost 2 pounds per week.

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★ 5

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★ 5

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★ 5

Very motivated workout and my body is showing the results of that.

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★ 5

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★ 5

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★ 5

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★ 5

It is an intense workout and you actually enjoy it and challenge yourself every time.

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★ 5

Definitely the best staff & coaches at OTF-Coral Gables!

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★ 5

Favorite gym in world

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★ 5

In just one hour, you get an intense and effective workout. The instructors motivate you and check on your form constantly to maximize results. Orange Theory is made for everyone. You have a group of people, at different stages of fitness in their life, doing the same workout and truly getting great results, and I've never done the same workout twice since I've started.

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★ 5

Ben and Mike are AWESOME!! Great selection of music too. Wish I was able to go more days. :)

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★ 5

Great place to work out. The trainers are very focused and are all super friendly. Highly recommend it.

Source: Google

★ 2

First of all, the instructors are great and there was no issue with the facilities. I give them only 2 stars because the staff did not respect me as a person with integrity. I just cancelled my membership because the staff mistakenly downgraded my membership and having me get charged with additional classes. When I am at the class today and claimed that I never downgraded my membership, but they were 200% defended against me, giving me the look that I am lying and saying I was the one who requested for the down grade of membership. I had no memory loss and I knew I never down graded the service and therefore I asked the staff to speak with the manager; the staff came back saying they have the camera taken showing that I requested for the down grade. I immediately ask for the footage as proof and they declined to give it to me. Then, I asked my friend who started the membership the same day whether she asked for the downgrade and she said YES! No doubt, as a Chinese, I knew sometime people mis-recognized the face. I called them again just to tell them that please check their names before you applying any changes to the membership account. I want their apology and respect, but their response is: this is nobody's fault, just a miscommunication! How hard is it for them to admit that they made a mistake and apologize. And I have to pay for your mistake. Honestly, all people make mistakes and being charged more is nothing! However, I hate the fact that they made up stories claiming they had camera footage showing that I talked to their staff to downgrade the service! If you do, show me at the court!!!

Source: Google

★ 5

Love it! Accommodating staff, great workouts, various class times, awesome environment.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Group Setting, trainers are amazing, motivating & I leave every morning energized & ready for my day!!!

Source: Google

★ 5

Love the trainers the classes make you feel ready to kill the day! Amazing staff everyone is super nice and ready to help you

Source: Google

★ 5

Very friendly staff and professional coaches!!! love this place!

Source: Google

★ 5

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★ 5

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★ 5

I burned a lot of calories! Yay!

Source: Google

★ 5

Great studio. Every OTF has been great. This one has a layout better than most.

Source: Google

★ 5

OUTSTANDING OT studio! Clean, great instructors!!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Source: Google

★ 5

I love coming back to OTF Coral Gables when I'm vacationing in Key Biscayne. The staff is always welcoming! I've had the chance to take the same coaches every time. They're awesome (Thomas, Natasha, Jen, Ben). I consider this studio my home away from home (OTF Garwood NJ).

Source: Google

★ 5

Source: Google