★ 5

My experience at this studio was truly exceptional. Having visited several other locations, I can confidently say that the customer service here stands out remarkably. Camila was incredibly helpful, ensuring I had everything I needed as a newcomer to the studio. My coach, Elise, also contributed significantly to my positive experience. She made me feel welcomed and provided assistance with the workouts. If you find yourself in the Delray area, I definitely recommend giving this studio a try!

Source: Google

★ 5

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★ 1

After a week of calls begging me to come in for a ‘free class,’ I finally gave Orangetheory my Sunday. No one mentioned a 30-minute early arrival was mandatory. I showed up ready to work out, only to be told I couldn’t join. Then one staff member whispered she’d let me in, but added the other girl would get in trouble for it.

If a fitness studio runs on guilt trips and threats of ‘getting in trouble’ before you’ve even stepped on a treadmill, maybe the problem isn’t the client — it’s the culture. Health should feel welcoming and empowering, not like a power game run by hall monitors. Thanks for reminding me that some gyms make drama harder than the workout.

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★ 5

A great place to get an awesome full body workout, and a really great place to make friends. Wonderful staff and coaches. Not only are the coaches knowledgeable, they have figured out exactly what to say to each of the regulars, to keep them motivated, and encouraged. It's great to be in a fitness program that's not cliquey. I met some of my closest friends at Orange Theory. 🧡

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★ 1

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★ 5

love starting my day with OTF! Rosie gives such great positive reinforcement and love going to her classes. Rosie & Elise are my favorite coaches!

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★ 5

Joining Orangetheory Fitness has truly been one of the best decisions I’ve ever made. In just seven months, I’ve lost 40 pounds—and more importantly, I’ve gained a new level of confidence, energy, and motivation that I never thought possible.

The workouts are incredibly effective and addictive in the best way. Every class is different, challenging, and designed to push you without overwhelming you. I genuinely look forward to going because I know I’ll walk out feeling stronger and better than I did when I walked in.

The coaches and front desk team are beyond friendly, supportive, and accommodating. They create such a welcoming atmosphere that no matter where you are in your fitness journey, you feel like you belong.

I’m completely obsessed—in the healthiest way—and I can’t recommend it enough!

Cannot wait to see my results after another 140 classes!!!

Source: Google

★ 5

Coach Elise and coach amber are the best in the biz, highly recommend!

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★ 1

This studio decides when & who they enforce certain policies with.

I signed up for my first class and was turned away because I arrived 20 min before class instead of 30 minutes before the start of class time. While turning me away, Lauren was extremely rude and continued to repeat "I never used the word 'around' 11:30, I said exactly 11:30." in her voicemail, but regardless it was my fault I did not know the policy as I should have read it on the website before attending a class. Honestly, very disappointing and awful customer service. I completely understand that policies are in place for a reason and I have no problem with that, however the way she approached the situation was shockingly disrespectful. I left the gym as I was not allowed to take the class, Lauren and the coach continued to talk negatively about me in front of other gym members (including my friend), which is literally my biggest fear when joining a gym in the first place!!

Orange theory also has a "very strict" late policy, some studios provide a 5 minute grace period and there is a hard cutoff after 5-10 minutes for safety/ liability reasons. However, my friend attended the class and people continued to enter class 15 minutes after start time, which is strictly against company policy. I would not recommend this studio because of the attitude of the staff, as well as the inconsistency with which policies are enforced, but mostly because they were unusually mean. Really sad experience :/

Source: Google

★ 5

For over five years, I do Orangetheory 5-6 times a week and love the high intensity workout, energetic coaches, and community. My home studio is in Washington, D.C. on Capitol Hill, but I visited this location during a two-week stay in Del Ray Beach. Two blocks from my flat, it was great to walk to and from Orangetheory.

I LOVED working out at this location. I'll walk you through my experience as well as compare it to my home studio in Washington, D.C.'s Eastern Market. Here's my experience.

1) Check-In: Having the highest membership, I easily booked the 9:45am 2G class via the app weeks in advance. Since I turned on the "share my info with other studios" on the app, I didn't have to fill out any forms during my first visit. I showed up three minutes before class, checked-in, signed up for treadmill #3, and got ready for class.

The studio is on the bottom level of a newer development. There are two clean unisex restrooms and two showers. There are little cubicles to store your phone, wallet, etc. There are places to sit in the lobby as you wait as well as a little store off to the side. It's here where you can purchase an Orangetheory sweat towel for $5. My gym in D.C. gives you white towels for free, but I was grateful staff gave me the towel for free even after I offered to pay for it.

2) Class: The coach was Elise, who was excellent! She was full of energy and really inspired us to push harder and take appropriate rests. I could tell she knew the 11 others in the 9:45am 2G class.

The equipment is nice and the studio didn't feel crowded. One thing to note is that the treadmills' speed goes to 12 unlike 15 in my home studio in D.C.

3) Customer Service: Everyone was very nice and welcoming. The AC happened to not be working making for an extra hard workout, but staff gave several updates ensuring that it will be fixed ASAP. They had fans in the studio in the meantime.

If you want an excellent workout in a clean studio, go here!

Source: Google

★ 5

Best instructors! Amazing workout!!!

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★ 5

Been at the club for about a year, coaches and team are excellent. Great workouts/vibe. Helping me achieve my fitness goals.

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★ 5

Amazing class today and the staff was awesome Stefano and Naomi!! Olivia is amazing her strength class was one of my favorites.

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★ 5

Luuuv this place! Always happy and high energy! I was skeptical before I tried it out, but then I couldn’t wait for the next class. You could go to another gym but you’ll never workout as hard and efficient as you do here (at least that is MY reality). 🎉

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★ 5

I love going to OT Delray Beach! -Shallon

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★ 5

The facility is beautiful large windows and very bright with outdoor sunlight coming in ! Lauren and Naomi were so welcoming to me every time I come to workout!
Coach Elise is always very positive, encouraging, energetic, always willing to assist me with proper form ! The music is really good too!!!

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★ 5

I love coming to the Delray Beach OT when I’m in town. The coaches and check in staff…Lauren and Naomi are so nice and helpful.

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★ 5

Cannot say enough great things about this location! All of the staff is incredible and professional, always so kind and helpful.
Not only have they aided in helping me recover from a pretty significant injury but I’ve had overall positive effects on my life. Shout out to Coach Rosie, Naomi, and Lauren who I see every Monday Wednesday and Friday!

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★ 5

The best OTF studio EVER! Amazing coaches who support and motivate you, very clean studio, great location with lots of natural light. I’ve been to OTF studios across the country and this one really is unmatched!

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★ 5

To say that OTF has changed my life is the understatement of the year! The people, the energy, the community is all 10/10. From Ally and the team at the front desk, to Coach Olivia, Rosie, and Cam...you couldn't ask for a better group of people to motivate, encourage and hype you up. Don't walk, run to sign up! 🍊

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★ 5

This gym has given me the most progress and has shown me the most changes than any other gym. The way they structure their workouts are amazing and the coaches and staff are always there to help if you have any issues or questions. Amber, Rachel, Elise, and Stefano are all so amazing! Highly recommend!

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★ 5

Love this gym! Instructors, classes, great workout! Clean !

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★ 5

I love this location, staff is amazing! Rosie, Olivia, and Elise and RACHEL!!!🔥🔥🔥🔥🔥

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★ 5

Love taking orange theory in the mornings! Rachel and Olivia are the best!!

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★ 5

Olivia was an awesome Coach and encourager! She made me dig deep!

Rachel (Sales Associate) set an awesome tone as we walked in. Worked fast to get us ready to go!

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★ 5

This studio has great energy! As soon as I walked in I was greeted by the lovely sales associate Rachel, she was so helpful and knowledgeable. I took Olivia’s 6am class, she had great energy and enthusiasm about fitness!

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★ 5

Best workout experience and Staff!!!! Love this group like family!!! The best!!

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★ 5

Great studio, great staff from the studio managers, SA’’s and coaches. Best workout around!

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★ 5

Best Orangetheory studio ever!!!!! The people here are the best…the manager, Sydney, the great coaches —Elise (!!!!) and Cam. I’ve been at many studios over the years but this is just the warmest, most encouraging, most fun. Absolutely LOVE it!!! Great workout as always but the vibe here is just special.

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★ 5

Love this studio! Best staff ever! Sydney is super helpful out fromt for all our needs. Coaches are top notch! Elise holds everyone together great. I’ve been doing orange theory since 2013. Highly recommend this location and the Boynton one too 😊😊😊

Source: Google

★ 1

It’s frustrating to watch a great sports club slowly fall apart, and it’s not because of the trainers or the hardworking staff—it’s because of decisions being made at the top. Since the new CTO took over, everything that made this club special is being dismantled. It feels intentional, like they’re stripping away the culture that made this place thrive.

Prices keep going up, but not because the studios or trainers are working harder—it’s just not good leadership. The same guy already ran another company into the ground, and now he’s hiring his team nonstop to do the same here. The energy, community, and passion that made this the best club I’ve been part of for the last 5 years are disappearing.

It's so sad to see it go this way. Good luck to the trainers and members—you’re the ones who made this place great. Let’s hope the right people start paying attention before it’s too late.

Source: Google

★ 5

What an experience! First off, walking in the door and being greeted by Kelsey was the first sign that I picked the right place. She was vibrant, friendly, completely knowledgeable on the business, and beyond professional. She explained EVERYTHING, and with utter patience (I’m not the best learner). Then the workout - Olivia is a rockstar! She really put me to work, and in such an encouraging way - exactly what I needed! Once the workout was done, I was sold - I wanted in. Sydney and Kelsey walked me through the whole process - answered all of my questions/concerns - it was an all around beautiful experience, and I’m happy to now be a part of the OTF team! Thank you ladies!

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★ 5

This place has actually gotten me motivated to get back in the gym. Not only are the workouts challenging but the staff is amazing too, everyone is so nice and welcoming! Shoutout Ken!! I did two trial classes and signed up for the premiere package after my second class.

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★ 5

Joined Orangetown over 5 years ago in NY. For the past 2 years been part of the DelrayNorth studio and I really enjoy it. The staff and coaches are the BEST!! 🧡

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★ 5

Fantastic studio with motivating, friendly and encouraging staff and members. Studio is always clean and the coaches work to make sure you’re improving and working out safely.

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★ 5

we love orange theory!! always so much fun

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★ 5

We love our Orangetheory Delray Beach! Instructors are amazing. The staff is super accommodating and friendly, and this location has a lot of windows for good positive feeling light. I highly recommend this location and these trainers!

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★ 5

Orangetheory is as great as they claim. I actually look forward to class and it’s the only way I’ve been able to achieve a commitment to regular exercise. For years, other attempts by joining expensive gyms, barre studios, etc. did not work - excuses came readily and easily. At Orangetheory I enjoy going to classes - they are fast paced, variable and challenging. What was most important for me is that it doesn’t feel like a competition with others; everyone works at their own pace. It also works for those who are competitive, with special events and challenges. I recommend Orangetheory to everyone.

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★ 5

Excellent staff here. The workouts are always different, fun and challenging.

Giana is an amazing coach.

Make it YOUR lifestyle. Your current and future self will thank you.

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★ 5

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★ 5

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★ 5

AWESOME STAFF

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★ 5

From management to instructors the whole vibe of this gym has been amazing!! Definitely would/have recommended this location.

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★ 5

Amazing studio and great workout!! All the coaches are great and make working out fun! Ken is super enthusiastic and does a lot for the members!

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★ 5

I love my OTF studio so much!!! I feel at home here and everyone is so sweet. Considering I spend an hour of basically every day here, it means a lot that everyone is kind and supportive. All the staff always remembers me by name and makes a point to ask how I am and encourage me in my workout. The class becomes a little family when you go multiple times a week and it’s so great to have this community of people as motivation!! Love you all😊

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★ 5

I love this OTF location! The staff here is so friendly and welcoming. Ken is especially enthusiastic and helpful and always gets me excited to work out!

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★ 5

Amazing place to workout!! Coaches are incredible.

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★ 5

incredible workout, extremely kind staff who always take the time to go out of their way when members need help! the trainers are awesome and really push you to perform at your max.

the membership is completely worth it and will change your perspective if you don’t think you like group fitness

also brittany is the best trainer (no bias just fact)

Source: Google

★ 5

This is the best gym ever. I get so excited every morning knowing I get to go to Orange theory. Giana is the best!!!!

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★ 5

I love training with Giana !! She is super fun and up beat, she really helps you understand what is going on in the class. Everyone behind the desk is super nice too !

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★ 5

A welcoming fitness community! Trainers are great and clean environment!

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★ 5

All I can say is come see for yourself❤️❤️❤️

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★ 5

Love OTF! Great staff, instructors and workouts! This place will change your life!

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★ 5

Amazing location! Ken is always so helpful and joyful which truly brightens up the day.

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★ 5

I LOVE this studio! I’ve traveled to many OT studios nationwide and this studio is my fav! The coaches are amazing and the studio layout is perfect.

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★ 5

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★ 5

The best workouts ever! I’ve been attending OTF since 2015 and this is one of my favorite studios. That sunlight coming through the windows during the morning workouts are just beautiful. Definitely sign up!

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★ 4

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★ 5

After 5 years as a devotée, I guess you'd say I'm addicted. I love the varied workouts, instructors are great and the desk help is very helpful!

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★ 5

Love this studio. Everyone is super nice. Gianna is the best trainer. Highly recommend

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★ 5

I have been going for years to Orange Theory. I love this studio! They keep you motivated on a daily basis. All the coaches are great - they take a personal interest and take the time to treat each person on a level that suits their needs. 🏊🏋🏼️🏃🏻‍♀️😅

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★ 5

Great studio and instructors!

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★ 5

Great staff. Giana’s the best 😎. Great workouts. Best place in DB for consistency in workouts.

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★ 5

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★ 5

Great workout, friendly staff, and a fun community! If you're looking to get back into shape or just mixing up your current routine, I'd highly recommend.

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★ 5

Love orange theory.. great staff keep it interesting and fun

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★ 5

Bright and welcoming studio
Staff are great instructors are clear and supportive in helping you achieve your best

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★ 5

Great studio! Good amenities and very friendly staff and trainers.

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★ 5

Love this Orange Theory location!!!! It has beautiful, giant glass windows that let in a lot of natural light to keep you energized. The staff are friendly as usual and the trainers are always hype.

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★ 5

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★ 5

LOVE LOVE LOVE our OTF studio!!! The studio is always clean, instructors are incredibly supportive, knowledgeable and driven to keep us all moving towards the best version of ourselves! Special shout out to my 945am class, Coach Brittany, Sunny, Sydney! ❤️ you all!!!

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★ 5

Deanna is awesome and Nate was great!
Really clean studio and helpful people!

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★ 5

Coaches Brittany and Shane are the best. They make working out fun and the classes go by very fast. Shane is great at correcting any movements, so you prevent injury. 2 thumbs up. 5 stars.

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★ 5

We absolutely love this place. Great coaches help motivate you for an amazing workout. We look forward to every single workout.

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★ 1

I would give this place a 0/5 stars if I could. I spoke to the front desk to cancel my membership and continued to get charged for months passed the cancellation. When I called to question the charges they said there was nothing more they could do because the front desk person “did not put a note about cancellation” and I was never told I needed to sign a form to cancel the membership nor was I ever sent one. Needless to say, don’t trust them with your money or cancelling your membership when you ask. Overall an incredibly frustrating experience. Never again.

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★ 5

Love the workouts! Coaches and staff are always great

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★ 5

Great place to burn some calories. Super friendly and competent staff. Very clean too!

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★ 5

Great studio and Ellie & Evan were very welcoming and awesome to work with. This is one the best OTF’s visited!

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★ 5

Great staff, Great workouts by Brittany! Gets you motivated to meet your goals. Quit L.A Fitness to join here best decision ever!

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★ 5

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★ 5

Great staff, amazing and helpful instructors, and one of the best workouts you can get!

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★ 5

I've been ro a couple studios and this one is the most cleanly and the staff rocks!
The coaches are amazing and will literally run next to you for support!! It's like no other gym!!

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★ 5

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★ 5

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★ 1

I had a medical condition where half of my face went paralyzed and when I cancelled my membership due to not being able to work out anymore they charged me $200. After I spoke to the studio manager since I had extenuating circumstances he said he would call me back within 48 hours and he never did.

Source: Google

★ 5

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★ 1

My app signed me up for the class the night before, was in the class. Correct class, location, time and instructor and was told they couldn’t find me on the roster and couldn’t join the class. Even though my app clearly showed I was in the correct class. I am extremely frustrated I even woke up early and showed up to the class. This is ridiculous and someone needs to correct this situation so it doesn’t happen again.

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★ 4

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★ 1

😞

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★ 5

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★ 1

I recently moved back to South Florida & I’ve been looking for a workout/gym that best suits me. I tried Slash, PurLife & Fit Body Bootcamp…ALL AWESOME. Everyone raves about Orangetheory so I thought I’d give it a try, since the first workout is complimentary. I signed up, they make you give a credit card, which none other of the above mentioned gyms do. I showed up 15 minutes prior to my 4pm class & was denied entry. The frizzy haired girl at the reception said I needed to be there at least 30 minutes prior for a tour & basically I needed to be deemed healthy enough to workout there. Im in my early 40’s, athletic but a little chubby, have been doing 5 mile hikes at high elevation for the last 2 years, at home HIIT & trampoline exercises. I was completely embarrassed & felt a bit fat shamed. I found that to be super rude, judgy & condescending. I mean people go to gyms to better themselves, no? Im happy she denied me because I would never work out there. Ever. Go to any other gym in Delray. This one has a lot to learn about customer service & wellness.

Update: I have reached out to this gym, at their request, twice. No response. How and where would you like me to send you a message? There's no email provided. I've reached out via fb messenger.

Source: Google

★ 5

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★ 5

Still love OT. The best antidepressant.

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★ 5

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★ 5

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★ 5

Love Oange Theory ..The best work out .
Highly Recommend ...if I could more stars I would ..

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★ 5

Love the energy!!

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★ 5

Great instructor, had lot's of fun and a good amount of hard work and enjoyment.

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★ 5

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★ 5

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★ 1

What a disgrace of an establishment. I joined this studio initially because they offered the early 5am classes. However, just weeks into my membership they cancelled these classes without warning and my only other option was to go to the Boynton studio which was in the opposite direction of my commute.

More over on October 13th of 2020 I went into the studio and requested to cancel my membership (4 days after my draw date) as I had just found out I was pregnant, high risk and unable to use the month I just paid for, per my doctor. The sales associate, Colby, talked me into just putting the account on freeze and assured me that the studio would call me before unfreezing my account, following the pregnancy and indicated that this would save me money in the event that I did choose to return.

Fast forward to August 9th (less than 6 weeks postpartum) where I was surprised to find that Orange Theory took it upon themselves to withdraw $169 from my account without having ever calling me to inquire as to whether or not I wanted to unfreeze. It should not go without mentioning that to date, I have still not been cleared by my physician to work out give that I am still not eight weeks postpartum. What is even more frustrating is the fact that this overdrew my account and cost me additional fees through my bank.

I called the studio and spoke to Cami who apologized for the inconvenience and assured me that the regional manager would be in touch to issue me a refund. Cami indicated also that she would be sending me a termination form. Three hours later, I still did not have said form and had to call back and have it sent. After several days and without a call from said regional manager, I called back the studio and spoke with Michael. I explained the situation to Michael and Michael stated that he was "not supposed to" but going to issue me a refund. Michael explained that it would take 5 to 7 business days. I waited the 7 business days and then some... still no refund. Again, I called the studio back and asked to speak to a manager this time. Finally, after several attempts I was able to contact Kylie, the manager, who confirmed that the regional manager, Paul Muse, would be the one that I would need to speak to. She provided me with his contact information and I reached out immediately.

48 hours later and after ANOTHER phone call to the studio, I got an email response from Paul, who refused to issue me a refund, stating that I agreed to unfreezing the account, which is completely fabricated. AGAIN, I am still not even cleared by my physician to work out following a complicated and high-risk pregnancy. Furthermore, Paul had the audacity to offer to "extend my month" as if it was a favor! It is very clear that orange theory is much more concerned on getting their money, than their members health!

Source: Google

★ 5

I travel all over the country for work and have been to many OTF studios and North Delray Beach is one of the best..
All of the coaches are exceptional especially Barb

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★ 5

This studio has great energy and the coaches are very helpful! The studio is spacious and the front desk team is very friendly!

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★ 2

When I come to visit my office in Boca, I workout at this facility, supposed to be one of the original OTF spots. I am an OTF addict, who goes to OTF wherever travels brings me. First time I loved this place, everything was great. On my last trip to Boca, I stayed in a hotel nearby, and I went to this facility 4-5 times a week. All of sudden detected 2-3 weird charges from them on my credit card -- supposedly they signed me up for "Back-at-It Challenge" because I liked a picture on the instagram, yes, you read it right -- seems insane, and while at it, they mistakenly charged me a "no-show" fee. Not a lot for money, $35 for the challenge and $12 for no-show, so I figured, I'd reach out to them and inquire. They were rude, and unprofessional. It took me nearly a month to get reimbursed for this charge after multiple calls and text messages. The workout and the trainers are great, but this was no bueno.

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★ 5

I love love this place. Signed up for membership. 😀 Front desk people are friendly and the coaches are really professional. It is perfect for those people that want to get back on track. 🏋️‍♀️

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★ 5

Painful

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★ 5

Great coaches

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★ 5

Amazing workouts, great coaches and staff! Great community partner....they do a lot!

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★ 5

Super cool group of people. Coach David was great! Burned tons of calories!

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★ 1

Save your money. This place is just a money grab. I was a founding member, and had frozen my account since March 2020 due to Covid. They kept letting me know when the freeze was up, and I would continue to freeze it, as I am not comfortable going to a group workout during the current time. I called after I saw a charge on my credit card, and was told they texted me and left a message that the freeze was ending, which is absolutely not true. I had continued to freeze it for the past year, so why wouldn't I continue to do so if I was informed the freeze was up again?? They charged my Credit Card the monthly fee when I have not been to a class in almost a year. When I called to simply ask them to refund the money back and for me to continue to freeze my account, the manager let me know her regional manager would not authorize it. During these current times, I just find that disgusting, and I will never give my money to any Orange Theory nor will I recommend it to anyone. They cared more about $100 than doing the right thing.

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★ 1

They only care about charging you the membership! They are not straight forward!

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★ 5

Trainer Kai is one of the most professional trainers I have ever had in all my fitness life! In this girl's class I burn more calories than in any other class. Her personality and the structure of her workouts, make it easier for me to reach my fitness goals. 100% recommended!

Source: Google

★ 5

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★ 5

This place is heaven on earth! Best orange theory studio in South Florida and Palm Beach. The trainers, the machines, the customer service personnel, are all amazing! I love to pay every month for my membership when I know this is the place where I'll train, I drive 30 minutes daily just to get to this studio

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★ 5

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★ 5

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★ 5

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★ 5

Absolutely love this OTF! Our coaches are amazing and they go above and beyond to make sure you have a great experience!

Source: Google