★ 5

Ken the manager is the energy, the amped up energy, that is Orangetheory. His positivity and enthusiasm for fitness and his members is unmatched. I’ve been a member of Orangetheory for a few years, and it’s someone like him who just makes such a difference in the way you feel after leaving the workout. The 90-min signature workout was intense and great, awesome equipment, music, and people. I love how Ken was pumping us up in the workout too. His hospitality and personality is just what you need to brighten your day. He’s so humble and works with you. Thank you!

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★ 5

I am addicted. Never enjoyed exercise, and Orangetheory has a program that has made me physically and mentally stronger. Coaches and staff are so encouraging and amazing. Love this!!!

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★ 5

Love this place!

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★ 5

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★ 5

Fantastic classes here. Great staff, especially Ken! He’s the man!

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★ 5

Amazing gym, staff, and workout. Going on almost 10 years since my first class and haven’t looked back.

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★ 5

Love this studio and the staff. Tyler always welcomes everyone by name which always impresses me and Ken brings the energy. Keep it up!

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★ 5

We love everyone here, special shout out to Tyler and Ken always bringing the energy!!!

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★ 5

Been coming to this studio for a year and a half, and love it every time! Awesome instructors and sales associates!

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★ 5

If you are on the fence about trying Orange Theory Fitness, definitely try a class at the West Delray location. The coaches are motivating and keep it fun while at the same time, challenging you to be your best self. I love OTF because it encompasses both weight training and cardio health and is based on your heart rate.

When I come to class, I push myself harder than I would if I was working out alone or at a regular gym. I also love that the class is different every time, which keeps the workout fresh and I don’t get tired of doing the exact same thing every day. This is saying a lot as I have taken OTF classes for at least the last 6 years!

Wanted to mention that the front desk staff is also professionally personable and helpful. I am always impressed that they remember everyone’s names!! So impressive.

Try a class, you will be HOOKED!!

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★ 5

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★ 5

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★ 5

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★ 5

Ken is the absolute best. Had an amazing first class!!!

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★ 5

My favorite studio ever with my favorite staff!!! I love it here

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★ 5

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★ 5

Just signed up and finished my second class ! Ken and Tyler are such amazing staff. All the coaches are very helpful and great! Highly recommend this location ! :)

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★ 5

Ken at the front desk is amazing!! We had a trial class with Brian- he was amazing. Provided modifications and helped with form and keeping us motivated! join today!

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★ 5

The gym is amazing I have been a member for 3 years

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★ 5

Amazing environment, love the energy, staff is A1 amazing !!!!

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★ 5

Ken and Jon are amazing! I love being able to workout at my own pace. Very happy with my membership so far.

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★ 5

Amazing workouts.

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★ 5

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★ 5

Best studio in Delray!!! I love how supportive they are!!

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★ 5

Amazing support staff and coaches!

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★ 5

Great facility! Super Fun Coaches and Staff. Everyone is super friendly and the place has a real team feeling and spirit.🍊🧡💪

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★ 5

I started going to Orange Theory after Spenga in Boca Raton closed down almost a year ago.
At the beginning it was a big adjustment. I have suffered from bilateral Achilles tendinosis for over 20 years, so getting on the treadmill was intimidating, to say the least. However, I found a helping hand in ALL the instructors, guiding me to start with the bicycle and slowly transitioning to the treadmill. I was patient and the time has paid off!!
I can now do 4 to 5 classes a week, and I feel stronger than ever. The important thing is to show up and do as much as you can. Inevitably, you will get better!!

Great workout, great facility and the staff is amazing!!

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★ 5

Best hour of everyday!

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★ 5

Amazing workouts

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★ 5

The best 1 hour full body workout around!!!!

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★ 5

Love it here! Favorite trainer is Bryan

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★ 5

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★ 5

Amazing environment.. great instructors and staff

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★ 5

Love this studio great trainers every one is nice and helpful. In the little time I have started coming I have started to build more confidence with working out.

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★ 5

Amazing classes !

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★ 5

I’ve been going to OTF since February and I credit this particular studio for why I actually get up and go to classes. Everyone from Isabela at the front desk to the coaches (special shout out to Bryan, Jamie, and Jon) make coming in fun!! They take the time to get to know everyone so you don’t ever feel like just another number in the class. Studio aside, I really enjoy the workouts, and the fact that there are themed classes and challenges. There’s structure and goals but it’s no two classes ever feel the same so that’s fun. 10/10 would recommend OTF and this studio to all my friends

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★ 5

I’ve been part of the Orangetheory family since 2017, and it’s truly been life-changing. Orangetheory isn’t just an incredible workout led by the best coaches — it’s a community that has completely transformed my life. If you’re looking for an amazing workout and a supportive community to be part of, I highly recommend giving it a try!

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★ 5

Great class w/bryan

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★ 5

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★ 5

I have been going to OTF for years. This studio is clean, staff and coaches friendly. This workout with a balanced diet works for me.

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★ 5

Great studio

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★ 5

I love the OTF studio in West Delray! I’ve been a member since this studio opened in 2016 and just celebrated my 1600th class! Great staff, coaches and fellow members!

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★ 1

I had a very disappointing experience with this gym. I booked a free trial class and was explicitly told over the phone that they would only need my card on hold, and that I wouldn’t be charged. However, after taking the class and signing the waiver, I was still charged $28 at the end of the day. This feels like a complete bait-and-switch. Be very careful when dealing with this gym—they clearly don’t follow through on what they promise. I would not recommend it to anyone.

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★ 5

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★ 5

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★ 5

Travel a lot between NY and FL. When I’m in Delray Beach this is the OTF to come to. Coach Peyton, Rachel, and the rest of their team are motivating and exceptional at getting the most from you. I feel great leaving this studio after a workout.

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★ 5

What a great place to exercise!! I highly recommend it 👌

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★ 1

honestly - I love the class and the whole staff is so nice and the best. I finished 20 classes there. the new manager Amanda was so rude on multiple occasions it is making me not finish my class package.

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★ 5

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★ 5

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★ 5

Great workout and nice staff

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★ 5

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★ 5

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★ 5

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★ 5

Awesome coaches and great work out

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★ 5

Great class and workout... I thought it was just a treadmill I was wrong so happy I go there... Dawn is a good trainer 💪💪💪

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★ 5

The coaches are excited about being there and sharing their knowledge with us, all. They help to make us stronger, fitter and healthier people.

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★ 5

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★ 5

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★ 5

Great coaches, love the helpful instructions, clean, good equipment

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★ 5

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★ 5

Great trainers and staff plus a clean environment

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★ 5

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★ 5

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★ 5

Coaches are all fabulous. When I travel to south Florida this is the place I always stop in to get my burn! Very friendly atmosphere and very motivating. Highly recommend you do the same by coming to this studio.

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★ 5

West Delray OTF is the best in Delray!!! Impeccable vibes, and always so much fun! If you haven’t been here, you’re missing out !

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★ 5

I had the absolute best experience at the studio this past week. I am a former spin instructor and I was visiting from Maryland. The warmth and welcome from everyone at the studio that I felt was amazing. Coaches Emma and Rachel are outstanding! Their abilities to connect with members are a gift! They both are so calm but so good at pushing people to their limit. Thank you all for everything and I can’t wait to see you next time I am in Florida!

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★ 5

I always enjoy taking classes with all the different coaches and workouts. The staff is amazing here.

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★ 5

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★ 5

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★ 1

I was brought by my sister who’s a member from another studio and we arrived to the class 18 minutes early, but they wouldn’t let me take the complimentary class because I wasn’t there 30 minutes early for my first time. They care more about having time for the sales pitch than letting the class sell for itself. This corporate studio lacks personal touch and feels robotic. Try the F45 next door.

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★ 5

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★ 5

They have the best cardio workout!!!

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★ 5

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★ 5

This studio is super clean and instructors are friendly. The classes go by fast and you get a great workout.

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★ 5

Always something different in the mix so it’s never boring. All of our instructors at West Delray have such great energy!

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★ 5

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★ 5

Staff is friendly, gym is clean.

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★ 5

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★ 5

when I first moved to this area I was looking for a a cardio with weights type of class but that challenge me to go beyond my limits . Their classes are fun and effective. the teachers are super friendly specially Emily she made me feel welcomed . The studio is always clean . They also offer a heart rate monitor so that you can keep track of how hard you push . if you want to burn alot of calories. stay lean , burn fat and get a good cardio session this place os great.

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★ 1

I tried calling numerous times to tell them I was going to be late due to unforeseen traffic on Atlantic, that had me arriving 10 minutes late to class. Their phone systems were out, so no one answered the phone for 20 minutes of my drive . That is out of their control and out of my control, however when I arrived 10 minutes late (after sitting in traffic for 30 minutes) they did not allow me into the class due to corporate policy. I understand corporate policy however, they should have some flexibility with clients due to unforeseen situations such as extreme traffic or their phones not working . I did everything possible to advise of my situation, it's not my fault their systems don't work. I canceled on the spot. I did not feel appreciated as a client.

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★ 5

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★ 5

Incredible staff, incredible experience, incredible studio Yeah pretty much an incredible all around at West Delray!

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★ 5

Great people with awesome energy!

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★ 1

Stay away from this place, besides the boring work out and following instructions on the TV, they overcharge you! I have canceled my membership a month in advance and two months later, another charge! I called the store and they said it would be final charge.. what?? So do I have to cancel 2 months in advance??! What kind of final charge worth of a full month is it!? Worst place ever!

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★ 5

Lift 45 is a great strength training class and you will love Patricia who will coach you through it all! Highly recommend!

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★ 1

I tried 5 Saturday’s in a row to call and join and NOONE ANSWERS THE PHONE!!!!!!!! Very frustrating I’ll guess I’ll join somewhere else!

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★ 5

LOVE THIS GYM !! Best in West Delray !

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★ 5

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★ 5

Awesome workout, very clean and friendly staff. The instructors are so knowledgeable and motivating.

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★ 5

Awesome workouts and great coaches 👌

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★ 5

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★ 5

I've been to many OTF locations and the West Delray, FL location has some of the best staff and coaches. They are very accommodating to all members fitness levels, and are high energy and motivating.

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★ 5

They are all great coaches with an awesome variety of classes!

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★ 5

I have been an OTF member at west Delray since September 2020, and I can’t say anything but great things. Great atmosphere, great people, great workouts and most definitely great coaches. Highly recommend coming in and giving it a shot.

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★ 5

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★ 1

I was a member here for over 1.5 years. When I cancelled my membership because I was moving, I gave more than 30 days notice, as required by their contract. Then, a month later, I received another payment processed for a full month ($170!). I called to discuss and Steve snidely told me that I didn’t cancel on time (which I clearly did) and there was nothing he could do. Terrible customer service. I had to dispute with my credit card. I’m not the only person/review that has had this same type of experience from this place.

The worst part is I probably would have gone to a new location where I moved to, but after this I will never go/recommend this place again.

Terrible customer service and management.

Coaches were great though!

So sad after a great year and a half that this is how they do me.

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★ 1

I have been going to OTF for 9 weeks. I love the workout, the clean facility and the ability to visit any location. I live 3 minutes from the West Delray Location, buy often have activities in the Lake Worth area. The specific complaints have been the transparency of fees and penalties. Right from my first week I was penalized for mischeduling icident which is how I was informed of the cancelation prior to the day of class. Okay, no problem. Most classes are full week in advance so one must plan, however the app won't let me access my 8 classes until the day after i get charged so in order to plan ahead i was charged $15 to take a class the day my sessions renewed! Having two kids at schooling at home often zoom sessions interfere last minute and I am off running to class in a rush sometimes. Today I was told I couldn't enter my class because I was 7 minutes late. I was absolutely appalled. For $110 /month I should be able to take any minutes of any class that I pay for! Thats ridiculous. I called the Lake Worth location livid that I had to give up a class over 7 stupid minutes! They seemed surprised at that rule and also surprised at the lack of availability to let me reschedule another day at least. What money hogs this company must be to lose a customer over 7 stupid minutes 🤔 I am so disappointed because the employees always seemed so nice and accommodating until now. I will find a different place to meet my fitness needs that isn't going to harrass a mom during pandemic schooling over a couple of minutes!!!!

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★ 5

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★ 1

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★ 1

edit: Their policies are to take advantage of COVID shutdown. Firm on taking your money, not firm on providing services agreed to.

The coaches and equipment are nice. The administration and business are shady and untrustworthy.

I was charged for the month of March right before the studio closed and I've been refused a refund. I cannot return now to use my "frozen sessions" and have no way to do so in the near future. Their "account freeze" policy is apparently to charge an additional month when cancelling your account during the freeze. It's ridiculous.

I would not recommend anyone sign up at least at this location.

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★ 5

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★ 5

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★ 5

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★ 5

My kinda gym.easy access to everything and not crowded with planty of parking access

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★ 1

I had bad experience with the manager. I had a membership that done with my daughter at the same time. 2 times they charged me for late cancellation that I did call before to cancel and when I requested to talk to the manager, they promised that she will call me and she didn’t, then I canceled my membership in October and They told me that they have to charge November too. I didn’t mind that but then I found that they didn’t cancel my membership and they made me redo it again. I asked for refund but the manager ( her name is Jenna, I think) didn’t call me back to solve the problem. Any way I called my credit card and disputed the payment. Don’t recommend this place because of their manager. But Glenn and Ameli are the best trainer. They deserve to be somewhere else.

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★ 5

Had a great workout with a wonderful instructor. Was feeling intimidated about trying but was easily able to tailor the workout to my fitness level. Highly recommend this facility. Such a wonderful and caring staff.

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★ 5

Excellent coaches! Very motivating classes and atmosphere! Andrew, Emily, Alexis are all outstanding!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Orangetheory provides a fantastic 1 hour workout for women and men of all ages. The coaches are in sync with everyone in the class. They seem to know when to push people and when to provide words of encouragement. The workouts are fun and challenging.

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★ 5

Friendly staff and knowledgeable trainers!

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★ 5

Love OTF West Delray! Greatest coaches and staff... keeps me coming back for more!

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★ 5

OTF West Delray has been amazing since I started almost 4 weeks ago, they help with all exercises and also can modify something if you have certain restrictions, in my case knee and back! They even check up on you to make sure you do not over do it, because overuse injuries can be terrible. So friendly. Love workouts with Emily, Eddie and of course Alexis!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean facility and great coaches/staff.

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★ 5

Great group of people to workout with at this location. Great front desk employees. They always have a smile on their faces and have great personalities. The coaches at this location will get to know your abilities and tweak movements for you. Harder for some, or alternative movements for others. Excellent

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★ 4

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★ 5

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★ 5

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★ 5

Great place! excellent trainers and staff!! I highly recommend this gym! The trainers pay a lot of attention to members to help them achieve their workout goals. The administrative staff is awesome and greet everyone with big smiles all the time and are very attentive. I have been very impressed with Drew in particular as he handles my account. They all do their best to get you into the desired class and reach out via text messages to communicate etc. Extremely positive experience - on my 3rd year of training here.

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★ 5

Life changer.

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★ 5

Orange Theory is a fantastic place to work out! There are no yearly contracts and clients can adjust their membership level according to how often they want to come in, with the option of making adjustments as needed. Unlike traditional gyms, in which one has to pay extra to work with a trainer, a coach directs all workout sessions, which consist of half HIIT cardio training and half resistance, with interspersed rowing. People can work out at their own fitness level and the coaches are always taking any injury one might have into account. After just a few classes, all the coaches know the clients and the studio feels more like a group of friends than other gyms that are highly impersonal. The classes are fun and always different, in order to avoid hitting a plateau, no time is wasted, and they always leave you energized. You go in for an hour, you get a great full body workout that is designed by fitness experts, and you go about your day knowing that you're on your way to reaching (or maintaining) your fitness and health goals without having to struggle. Orange Theory is the best!

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★ 5

OTF is the best one hour, intense, overall workout program ever developed. I have been a member since July, 2018 and have completed over 100 workouts and look forward to each one since they are different each day. I was visiting Delray over Xmas and worked out on Xmas eve with Emily, who was a fantastic coach. Anyone serious about getting into a real fitness program needs to give this one a try. Your first session is free.

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★ 5

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★ 1

I was pretty disappointed with the employees and coach at this location. Throughout the class the coach was not helpful, not correcting peoples form, and not encouraging. As well the screens was not being changed between workouts. I noticed many people looked confused and was not doing the workout as described. The workout itself felt like it was made up by the coach and not Orange Theory. To me this location did not feel like a Orange Theory location and gives them a bad name. To add insult to injury, after posting a negative comment on Instagram I found the comment deleted and the account blocked. I encourage the owners to read this review, as well as other deleted reviews, and take it as an opportunity to make your company better.

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★ 1

By far the worst Orangetheory studio I've been to. The studio is very cramped, the weight area is much smaller than the other studios I've been to in South Florida. We had Jeoff as an instructor, he was terrible. Every other OTF studio has asked if there are any new students prior to starting class, he didn't. He speaks to fast and as if everyone understands what he's saying and attempted to get everyone excited for the workout prior to starting, but the only person who seemed remotely excited was someone who apparently works there but was working out during the class. This person also made it a point to block off two treadmills for more than 20 minutes so someone could switch between treads and bikes. Also didn't see them lay out the treadmill cards prior to starting like other studios do - wouldn't have seen them anyway - there were a million people scrunched in the lobby before class and you could barely speak to people at the front desk.

The workout was trash, it felt like they just threw it together last minute. It consisted of a mile run, some weak strength exercises and some rowing. I didn't feel a thing during and after the workout and I'm usually dead at the end of OTF classes. The hardest part of the workout was the mile run - which wasn't even that hard and more or less serves to embarrass people who are new to OTF and haven't been able to work on their running goals like others. Other coaches have fixed form, re-explained exercises and give individual attention when needed. This one did none of that, he was awkward and didn't even bother to switch the screens on the TV so we could actually get a visual of the strength workouts; we needed it, because he fixed no one's form and just walked back and forth the entire time. Part of the workout was printed on a piece of paper and taped to the treadmills, and the coach just told us to do what was on the paper - probably so he wouldn't have to go to the extra effort of explaining it. The piece of paper didn't even have OTF's branding on it.

Also went over the class time so we could wish someone a happy birthday with a few squats. Almost walked out.

Won't be going back to this OTF, all of the other studios have been welcoming and encouraging. This one can't even bother to get their workout or branding right. I'm paying a lot of money for this membership, the class was extremely disappointing. Nearly everything they could've done wrong, they did wrong.

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★ 5

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★ 5

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★ 5

The variety in exercises is never boring! Friendly staff and members! Seeing results with each class! I've lost 6 pounds just this week. Excited to continue my weight loss and fitness journey with OTF West Delray!

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★ 5

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★ 5

Tom is th e best trainer at West Delray. He is very supportive and motivating. I highly recommend Orange theory West Delray

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★ 5

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★ 5

Instructors keep you motivated with their energy and then I feel great!

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★ 5

Orange theory is the best fit family to join..staff is incredible and environment is welcoming. So happy with my choice to join.. I was on the fence after hurting myself in CrossFit and having previous work injuries. Orange theory is worth every penny. It's as good as you make it though. They give you to tools and encouragement and you push yourself to your liking. Nobody yelling at me at this place.. and you can go to any location.. Amazing! Class schedule is also great! Love it!

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★ 1

Worst fitness I've been to, I cancel my class on the app 24 hours in advance and yet they keep on charging me the $12. The 8:30 a.m. class is always on waiting list. Anyone with a family would like to walk in and find a machine to use not to book a week or 10 days in advance. Very disappointed with the service

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★ 5

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★ 5

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★ 5

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★ 5

The instructors really do care and make sure you get the best workout every time! The vibe is positive

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★ 5

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★ 5

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★ 5

Staff is great and on top of their game. Had a great workout.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great coaches, energy

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★ 5

Love this place! Just recently signed up, did two classes and as hard as they were I loved every single second of it! Love how the trainers push you, and motivate you! All the workouts are different and it keeps me interested! I personally don't like doing the same work out every single time. The staff is super friendly.

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★ 5

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★ 5

One year ago I felt unhealthy and didn't enjoy exercising. Then Orange Theory West Delray opened and changed my life! Not only is it one of the best work outs supported by research but it is a safe and clean environment with knowledgeable trainers. It changed my mind and my body and I am forever grateful!

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★ 5

I absolutely love Orange Theory, everything about it is amazing specially the coaches who push you to give it all you got.

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★ 5

I love OTF West Delray. It is always exciting, always an amazing workout, always something new and therefore I am always engaged and excited to come back for more

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★ 5

August 24th will be my 1 yr anniversary with OTF!! I went from not working & not having time to working out 4-5 days a week and making the time. My husband and daughter also go so it's become a family activity now. I can't say enough about the coaches and the staff are a big part of why we love going. Best part is seeing the personal records I accomplish. What I love is that every single class is different and you don't know what's going to happen until it's over. So I never get bored.
I workout for an hour burning about 500 calories and I come out feeling accomplished because I know I worked hard for the whole hour. Love the music! The coaches really care and have been helping me work thru a shoulder injury.
Thank you OTF West Delray for being a part of my Journey!! I still can't believe I made it a whole year and I LOVE it ... that alone is a personal record. 🍊

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★ 5

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★ 5

Great workout! Using the heart rate monitor is a great feature!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love that it's never the same and it always keeps me guessing. I have taken classes with a number of coaches, and all of them are awesome!

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★ 5

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★ 5

It does not matter how athletic or not you are.The trainers help you to learn. They keep you going nd they get to know everyone personally.The people that go are terrific.I have been out for two weeks and look forward to making it a part of my life again.Worth the money

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★ 1

I had a similar experience to the other review by Bobby only they charged me for an entire year all at once. To start at the beginning, my wife signed up for a class and was told there was no membership requirement just a $15 fee for the class because they were not open yet and these were introductory classes to bring people to the gym and show it off before their grand opening. My wife ended up canceling the class so we were not changed the $15. Fast forward 3 months and they went ahead and charged us for an entire year. We called immediately to cancel and were told they would refund the money and never did. After two weeks of empty promises I contacted my credit card company to dispute the charge but Orange Theory Fitness is standing behind their 30 day cancellation period. I was able to provide proof that they said they would waive the 30 day cancellation period but since they charged me up front for the whole year they won't refund any money. So now I have a canceled gym membership and I'm out $150. This place is nothing but a scam.

Source: Google