★ 5

This location is my gym of choice! The staff here are absolutely amazing — from the coaches who push you in the best way to the front desk team who always make you feel welcome. Every class is motivating, challenging, and fun.

I consistently leave feeling stronger and energized. If you’re looking for a supportive, positive, and well-run gym, this Orange Theory location is the one to choose!

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★ 5

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★ 5

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★ 5

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★ 5

Been a long time OTF client. On again and off again. Rejoined back in January and so glad I did. It’s always consistent, and so much fun with different challenges. Staff is very helpful going above and beyond for everyone and studio is always clean.

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★ 5

Love N Saint John’s Orange theory!! The coaches are the best and love the workouts!!!!

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★ 5

I have been an OTF member since 2020, and the N. St. John’s studio is fantastic! Great workouts, fun studio challenges, encouraging coaches, helpful front desk staff… they have it all. The coaches and staff are dedicated to helping you reach your fitness goals! I would recommend Orangetheory and this studio to anyone.

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★ 5

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★ 5

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★ 5

Orange Theory is a great, nationwide option if you like exercise templates and guided workouts with coaches. I have been going to this location for over a year, and the staff is always encouraging and helpful.

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★ 5

I have been going to OTF for about 5 years and it is the only exercise program I've ever been able to stick with. Coach Paige is inspiring and very clean..

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★ 5

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★ 5

Great coaches and a fantastic atmosphere

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★ 5

Paige is so attentive, knowledgeable, and encouraging. I’ve even received personal texts from her to help me stay on track! I love my OTF team at N. St. Johns.

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★ 5

Coach Paige and coach Fowler are my absolute favorites! I was so nervous to join and their constant encouragement has made me continue to push myself to be better. They consistently recognize my small victories and accomplishments and are the reason I keep coming.

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★ 5

I’ve been a member at this location for almost a year and I highly recommend it! The head coach, paige, is phenomenal! I meet with her periodically to set goals for myself and I always appreciate that Paige acknowledges and respects the season of life I’m in. She helps come up with goals that are realistic for my hectic schedule. Fowler is fun and cheery at the early morning classes. If you want some extra motivation and to get a little push, Heather is the coach for you. And if you want a good playlist and some killer dance moves, make sure to hit Chandler’s classes. There are other coaches I haven’t mentioned in this review solely because I haven’t taken classes with them-but with the overall vibe of this studio, I’m sure they are great too!

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★ 5

Absolutely love OTF!! Always a good workout and keeps me accountable! Coach Paige is the best!!!! She is so encouraging and motivating throughout the whole workout! She always helps with incorrect form and gives advice on how to improve!!

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★ 5

Coach Paige and Madison are the best!

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★ 5

I love OTF! The coaches are amazing and really take time to get to know you and your limits.

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★ 5

Package-member since 2016. Love this location. Coach Paige is solid, confident in her instructions, and always has the energy to give you that final push to finish strong. Coach Chandler is high energy and flat out fun. If he knows your name, get ready because he’ll call on you to give a little more!

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★ 5

I love OrangeTheory and the encouragement I receive from the coaches - especially Coach Paige!! Coach Paige makes sure I'm doing exercises correctly and provides helpful modifications to them when needed!

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★ 5

Paige is a helpful and committed to helping me to perform the exercises properly. Also, she motivates me to be my best. Thanks so much, Paige!

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★ 5

Coach Heather, Fowler and Paige are awesome clearly explaining the exercises. They always motivate thru out the session. Thanks Coaches.

PS. The front desk are great too. McKenzie, Katlyn, Sidney, Grace, Josie, Cedric. 👏🏻👏🏻👏🏻

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★ 5

Coach Fowler always gets us hype, even if it's a 6am class!! Good vibes from members and staff all around

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★ 5

The coaches at OTF Fruit Cove are amazing! Super helpful and encouraging. All fitness levels are welcome and will benefit. Shoutout to Coaches Paige and Fowler - you ladies rock!

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★ 1

Good luck ever speaking to anyone or getting a response trying to cancel your membership. They make it damn near impossible.

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★ 5

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★ 5

Just joined with my husband and we are LOVING 210 OTF! Especially Chandlier!! He has the best energy the entire class, plays the best music and really hypes you up! And he smiles a lot lol  definitely recommend !

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★ 5

Just had my free class with Chandler.

Will grab my membership soon!

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★ 5

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★ 5

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★ 2

I’ll start with highlighting the positives of my experience at this OrangeTheory. The majority of the coaches, such as Chandler, Paige, Bobby, Nicole, Rachel, and Erin, were genuine, motivating, and consistent. I appreciated the professionalism and courtesy extended by the front desk sales associates as well. However, be wary of management and select coaches.

Heed the words of all the other reviews regarding poor cancellation experiences. Despite understanding and following the 30-day notice policy for cancellation through OrangeTheory’s online platform, I was unexpectedly charged for an additional 30 days due to not cancelling in person. My intent to cancel was clear, and management had even acknowledged my cancellation 35 days prior.

I would consider returning to OrangeTheory in the long term, especially after other circumstances such as work-life balance and health stabilize. This consideration hinges on whether at least 30 of my last 65 unattended, unscheduled, paid days are refunded or credited.

Alas, management went no contact after my request.

This experience serves as a reminder to choose gyms carefully, and go beyond adhering to their policies.

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★ 5

This is one of my favorite OTF studios of all time. I look forward to the classes, not just because of the great workouts, but because of how warm and friendly the coaches and staff are. A+ atmoshphere!

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★ 5

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★ 5

Great staff with challenging workouts! I look forward to working out!!

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★ 5

Staff is friendly and accommodating. Had a great workout and enjoyed the atmosphere. Can't wait until next class!

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★ 5

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★ 5

I've been going 5.5 years and still love it.

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★ 1

Please be very careful with these guys, if you forgot to cancel after freeze they keep charging your card months and even years without even caring that person is using the service

Never recommend

Update 01/27/2023 - Replied back to your Orange Theory comment in email.. please check

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★ 5

Saint John's studio is awesome with super friendly staffs

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★ 5

Great workout, amazing coaches and staff. Friendly people.

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★ 1

The Reviews are totally accurate.... best to try other places.

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★ 1

They never answer the phones ....

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★ 5

I love how the workouts always change. I found muscles I never knew I had! They have classes at all kinds of times to meet anyone's lifestyle. The coaches are the most amazing part of this gym. I love their music! They are SO motivating and know exactly how to push me to where I can be. I like that they make sure I am doing the exercises correctly so I do not injure myself but also get the best out of my workout. It has almost been a year since I started and I went from a jogger to now a runner. I can lift almost twice as much as when I first started. It has been a life changing experience! Going to this gym is the best part of my day...I always leave feeling empowered. I have hated gyms for a long time but this place is just amazing! I wouldn’t go anywhere else!

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★ 5

Friendly and helpful staff, high quality workouts every single session, helps me stay accountable.

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★ 5

Great staff, fun workout! Excited to incorporate OTF to my workout routine.

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★ 5

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★ 1

All I can say is the management for this place is awful. I would never recommend anyone going to this place until Kaitlyn and Jay the manager (as she said) are working there. I called the studio to schedule a trial with them before signing up and after scheduling the class, their staff Kaitlyn called me back and said that I have been already in the studio and if I want to try the class, I have to pay for it. Money wasn't the issue but she made me feel that I lied to her about never being to the studio. I mean if this is how they want to treat me as their new client before signing up, then I definitely don't want to be around these people or in the studio when I want to get rid of the stress of my life. Jay you should take responsibility for the mistake you made and not blame the system. you should also work on your tone when you talk to the studio customers. It's your job to feel the new clients feel welcomed and comfortable. You defiantly don't have the right personality to work in the OT environment.

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★ 5

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★ 5

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★ 5

The workouts are intense and just a weeks time I’m down 6 pounds and I can tell that every day I get stronger and stronger during workout and even after. #GodBlessOTFOrangetheoryForLife

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★ 5

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★ 5

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★ 5

We came from out of town and were just in town on vacation. The staff was friendly and helpful. It was great being able to get a workout in while away from home.

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★ 5

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★ 5

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★ 5

210 OTF is awesome! The coaches are enthusiastic, pick rockin music, and never fail to motivate me to a GREAT cardio and strength workout. Would recommend to anyone, any age, any fitness level. You can take the coaching and apply it at just the right level for you. Have an injury? No worries as they provide accommodations for every exercise and offer additional bike and elliptical machines if you just aren’t feeling tread and rower. Go and get it!!!

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★ 5

The manager and coach during my first two times treated me so well! I’ve felt comfortable the entire time and they gave suggestions on how to handle and achieve my goals of preventing injury, getting a cardio workout, and losing weight. So far so good!

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★ 1

The instructor was incredibly rude on my first day. There is a very bad, competitive, cult like vibe to this place.

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★ 5

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★ 2

I’ve been a member of OT nationally for 3+ years at studios across the country. After moving to Jax, I started going to my local studio, St. John’s. Coaches are great - no complaints! The studio management & leadership, however, is completely apathetic & indifferent about member feedback. Understanding their policies completely, as a long-time member, I felt a concession should have been made in a late class situation. I asked for a late fee to be waived in good faith as I was 15 minutes late but willing to take a later a class. I’m not unreasonable & understand if it was habitual, that the gym could not make the exception. I’m a regular, unlimited member & felt there was no consideration to my brand loyalty or long-time membership. The manager called me back, extremely dead-pan with little to no support or anything to compromise / win my business. I love OT but will no longer attend this studio. I completely understand rules but sometimes concessions can be made & I feel it’s a mutual relationship between studios & their members. Extremely disappointed in how their leadership responded to the situation & their lack of attempt to make things right. I rarely write a review but I’m so irritated & upset by their responsiveness / concern for a member’s experience. “Policies are policies” is a complete cop-out. I respect adhering to them, but I also think there is gray area in working with long-time, very supportive members. With memberships @ risk & so much competition in the area, this was an extremely short sited reaction.

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★ 2

Disappointing customer service. Trainers are inconsistent and not at all encouraging, my wife signed up as a way to release from daily stresses and came home more stressed. Ended up cancelling the membership because my wife was dreading the experience every time she was signed up to go. We cancelled 3 days after her monthly membership renewed and their 30 day cancellation policy made sure they charged us for the month we were currently in as well as the following month. Zero forgiveness for cancelling three days after the month started but what do you expect from this customer service I guess.

Communication has been poor throughout her time there starting with the fees to sign up, trying to get signed up for classes, all the way down to cancellation. Ask different people the same questions and you get different answers.

If you want to pay for a gym, go to a regular gym. This is nothing special. It's the lowest rated orangetheory gym in all of Jacksonville for a reason.

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★ 4

Their address is wrong on the app for any out of downers. I'm assuming they'll fix it but the address wasn't close enough for me to make it on time.
Updated:I also want to add since I dont feel like ive gotten the response I deserve, that I arrived at a nearby OTF studio at 11:09 that they wouldnt let me in their class. Technically their policy is no late arrivals, but I feel like since their address was wrong in the app, that they should have let me into the class.
Ive been an OTF member for over two years, I know their policies well. I was disappointed that they didnt make an exception to their policy when their app was wrong.

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★ 5

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★ 5

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★ 5

I love the staff here. Janaya is friendly and engaging and the coaches are helpful, professional and driven to help you meet your goals.

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★ 5

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★ 5

Expensive as hell but totally worth it. Great coaches, great staff, super great workout.

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★ 1

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★ 5

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★ 5

I have always hated exercise and have attended Orangetheory for the past 4 years consistently twice a week for an hour class. I hate to sweat but the ice cold air conditioning and powerful fans are great! You are coached every step of the way every class and each class is unique. I have to modify most of the exercises due to bad knees, feet, and elbows but they find a way to modify each exercise so I can get a good (safe) workout. Coaches are very skilled! Definitely worth the free trail!

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★ 5

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★ 5

Finished up my first month this week. This place is fantastic! Some coaches are better than others (of course) but overall, I didn’t expect to enjoy the experience as much as I have. I will happily continue my membership.

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★ 5

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★ 5

If you want a great workout with an awesome atmosphere, don’t look any further. The staff is great and the OTF community is great!

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★ 5

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★ 1

Dropped off a termination of membership for my wife today to Faith. She very rudely said “she WILL be billed one more time. I asked her to count out 30 days on her calendar, which puts us at the 30 day cutoff. She looked me dead in the eye and very rudely said “my manager WILL call your wife to discuss and explain the we WILL bill again.

Sadly, my wife is a nurse on the front line of the COVID battle and is too consumer with her extended work schedule to take the time to focus on her own needs and health. This obviously means nothing to this team who refused her request to cancel last month and was extremely rude to me today in attempting to cancel again. Shame on this team.

To my wife, an RN BSN who is tasked with leading a team of nurses in this horrendous battle, you are worth much more than the $99x2 months that Faith is so concerned with. Thank you and the rest of your first responder brothers and sisters for everything you are selflessly sacrificing.

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★ 5

Love coach Matt the best! I totally recommend him and Orangetheory at St. John’s is really Good and I am so happyI went there! I was very intimidated as soon I walk in but the front desk were so nice and coach Matt was so nice and very professional and he will stay with you all the workout so happy love it!!! Try is very good and the quality of the workout is great so happy!!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Just moved to the area last week and so glad I found an OTF close by! (I'm used to driving 40 mins to the closest one when I lived in NC). But everyone is super nice and extremely helpful!

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★ 5

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★ 2

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★ 3

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★ 5

Great classes, great coaches! Always something new to challenge yourself with!

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★ 5

Great place for fitness. Well worth the money!

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★ 1

It was always closed when we would come to talk to someone about joining.

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★ 5

The coaches really help and push you to do your best.

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★ 5

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★ 1

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★ 5

I love the coaches. They are all amazing. I mostly have Matt and Allie because of the times I go. They are friendly, approachable and very motivational. They always modify moves for me if needed. They help me do the exercises right so I don’t hurt myself or hit the wrong area. They are also very encouraging. I love the variety that no two workouts are the same and that everyone works at their own pace. I haven’t been this healthy in 15 years. My cardiovascular fitness has improved dramatically (my aim) and as a side effect I’ve lost 40 lbs in 7 months. I’m also not very motivated to exercise generally but I know that I just have to get to OT and the rest will happen. I started going twice a week and now I go 4-5 times. The front desk team are also very friendly and helpful.

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★ 5

Encouraging coaches, fresh layouts, clean studio, friendly staff!

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★ 5

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★ 5

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★ 5

I dropped into my first class w/ my sister and mom on vacay and loved it. The owner Edwin, coaches Ben and Julie, and staff at the North St. John’s Studio were pros and super hospitable to my hard of hearing mother. As a cross fitter I can’t wait to do OT again!

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★ 5

This is a fantastic studio at CR 210! I never enjoyed exercising until i joined OTF! The management is fantastic. The front desk staff does a terrific job of answering questions as they come up. The coaching staff is top notch! I never thought that exercise would be part of my daily routine, but it is now! Thanks OTF 210!

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★ 5

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★ 5

Good place

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★ 5

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★ 5

Great trainers and supportive class goers!

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★ 5

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★ 5

Great place to start your fitness journey, very friendly and encouraging coaches

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★ 5

Excellent workout with variety each time!

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★ 5

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★ 5

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★ 5

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★ 1

Never went

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★ 5

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★ 5

Great 1 hour workout!!

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★ 5

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★ 5

Coaches are encouraging and always making sure your form is correct to avoid injury.

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★ 5

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★ 5

I have physical therapy here and pool therapy!! It is a beautiful place with wonderful trainers who are highly appreciated!! Thanks for your patience with me and I will never give up!! I can now walk with a cane and it's all downhill from here🤗

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★ 5

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★ 5

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★ 5

I love my studio! Coaches, staff, members! I love the challenges and the rewards of completing each workout.
Is it possible to get that "NO PHONES" sticker that some studios have on the door to the equipment side? I get in some situations yes, you might want to have your phone with you, but to check Insta and FB during the one hour? Super Distracting!!
LOVE my OFT family! Keep up the great work! Thanks!!

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★ 5

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★ 4

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★ 5

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★ 5

Love the staff, always friendly and caring! Great workout, always different and challenging!

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★ 5

Always a 5-star workout. You get what you pay for!

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★ 5

I have signed up 104 days ago and have taken 74 classes with OTF. I highly recommend you taking a class with OTF. It really is a life changer if you show commitment.

Now, if you live close to this facility you should sign up to this gym. They have a great group of staff members (shout out to Rachel, Sarah, and Britney!) Every staff member knows your name and are very welcoming. The coaches here are very enthusiastic and motivating. I do appreciate the Florida coaches more than other locations (sorry Illinois, Massachusetts, and Georgia). They seemed very energetic compared to a few of the 5 locations I have trained. Shout out to Ben, Haley, Allie, and Matt! They all have their own personality put in the workout for the day and they still follow the Orangetheory mantra. I highly appreciate their commitment in making us become a better person such as getting PRs and being healthier. I noticed a review regarding a lady's experience and I would suggest to always call in, if the app does not work. When in doubt make a phone call to confirm. It's more reliable than the app. Technology isn't perfect. I usually make the phone call to verify especially if it's my first time visiting a different OTF gym.

This location is located perfectly near a few banks, a pharmacy, and a grocery store. The other members are very friendly. They have set up a great community here. I just wished I could of signed up earlier with this gym when I moved into town.

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★ 5

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★ 5

Love this place! It’s a great workout each time and different everyday!

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★ 5

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★ 5

This is an amazing place to work out. The coaches keep you engaged and motivated for the duration of the training. Everything flows smoothly, no time wasted "resetting" for the next set of excercises. Just go to your station and you're ready to get to work. The entire staff is friendly and makes the effort to get to know you and let you get to know them. It's not just a gym where you can wander aimlessly for an hour and claim you worked out, it's more like hanging out with great friends with great music, though you sweat more, your friends don't mind they're sweating too.

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★ 5

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★ 5

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★ 5

The coaches and staff are great and the facilities are clean.

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★ 5

Such an amazing workout! You've got to try this! Haley was a rockstar coach and kept me motivated in cardio and strength. She was so well versed on form and offered me great modifications for injuries. I can't believe I burned over 600 calories in about an hour. Try this workout now and schedule with Haley for your first time.

Source: Google