★ 5

Source: Google

★ 5

I've been a member of this gym since it opened its doors in 2016, and it's been an incredible part of my life ever since. What started as just a place to work out has grown into a true community. I've made some amazing friends here over the years, and the support and camaraderie are unmatched.
The staff and coaches are fantastic—knowledgeable, welcoming, and genuinely invested in helping you reach your goals. They create an environment where people of all fitness levels feel comfortable and motivated.
Thanks to this place, I’ve not only stayed healthy but also found a second home. Highly recommend to anyone looking for more than just a gym.

Source: Google

★ 5

Sofia and the staff are incredibly kind and welcoming! I really appreciate the push and accountability I get from each workout. The environment is supportive and friendly for all fitness levels.

Source: Google

★ 5

I really loved this location. Free parking available after validating your ticket. I was greeted by the front desk staff named Anays - she was very nice and explained everything to me in detail. It was the first time that I went to this location and it exceeded my expectation - I will be returning more often. I took Jahn’s class. He was very friendly, energetic and welcoming. He took the time to explain things I didn’t know and made sure I paced myself. This class really flew by. I really enjoyed the ambiance and the music was amazing! I’m very picky about that lol. I can’t wait to come back and try other classes. George is a great instructor who I met at the coral gables location who subbed that day!!

Source: Google

★ 5

Great crew and it’s nice to mingle with other members.

Source: Google

★ 1

So this is a very limited review as to the customer service and not the workout itself

I signed up for a free sample class with exciting intentions to join after. I signed up for the 6:15 class and was told to arrive 30 minutes to go over paperwork.

I get there a few minutes late (5:53 to be exact) and was told absolutely no way could I take the class and I could reschedule. I wish I was told the 30 minutes was a firm non negotiable and not just to sign some forms and other nonsense. Really disappointing customer service for not doing their best to accommodate me none the less.

All that to say I will not be joining this gym. I hope others receive better customer experience than I did. So disappointing.

Source: Google

★ 5

Source: Google

★ 3

The class itself is very nice. The coaches are very motivating and aware of you. However, be advised that the staff is extremely pushy. I have had to block their number from two different phones as they will call you non stop each and every day until they get you to sign up. They have gone so far as to text me from one of their personal numbers. They are very pushy, which makes me not want to return. It’s a shame that the staff are so intense as the clases are really good. If you are like me and don’t like being pushed and called to buy a service or product, AVOID giving them your number at all costs.

Source: Google

★ 5

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★ 5

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★ 5

Devonte and team has amazing customer service at the front desk! They are always willing to help whatever unforeseen issues may arise. I am grateful for this Downtown Dadeland Team!

Source: Google

★ 5

Stephanie is a great coach for my first introductory class today!

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★ 5

Great class and the instructor was helpful during the session.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this place, everything is great about it.

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★ 5

Friendly staff and clean gym! Really liked working out here. Coach Gus is SUPER, really makes strength days fun.

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★ 5

Love this studio and the instructors! Great energy every time and the Orange Theory class method is super effective.

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★ 5

I love the workout she staff. Send great results!!

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★ 5

I joined this gym after trying it out. If you love running and strength training gotta workout it is the gym for you

Source: Google

★ 5

Love the classes! The coaches that lead the class are funny and keep you motivated. Great workout and it goes by quick.

Source: Google

★ 5

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★ 5

Love the studio and the staff. They are all professionals that take the time to make you feel welcome no matter your fitness level

Source: Google

★ 5

Great people! Great workout!

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★ 5

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★ 5

Love love LOVE Orange theory!!! And Gabby is amazing! I’ve been wanting to join a gym or maybe even Pilates but was not sure what was right for me. Gabby was very informative about the memberships and workout classes that OT has to offer and made signing up so easy! Gym culture can sometimes be intimidating but gabby was so supportive and encouraging it was an easy choice to make to sign up with OT. She’s a sweetheart!

Source: Google

★ 5

Excellent workout.

Source: Google

★ 5

Professional trainers motivate and push the group to hustle while respecting individual needs. Varied workouts guarantee a balanced outcome and never-ending challenges which make it fun to work out. Equipment is top notch, and trainers are super friendly, funny and motivating. Been a member since the first day they opened and have never let me down. Their hours make is convenient to ensure a class ever week. Hygiene is no problem since machines are cleaned after every session!

Source: Google

★ 5

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★ 5

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★ 5

Fantastic place to work out. Friendly environment, great coaches, and clean spaces. I always look forward to attending my weekly classes. Highly recommend for anyone looking into new gym memberships.

Source: Google

★ 2

Enjoyed attending this studio when I was a member but god forbid you end your membership and even advise them you’ve left the COUNTRY and they will make it their mission to call you once every week. I have informed them a minimum of 5 times to remove me from their call list, each time promised I would be yet I get a call again in 3 days and with attitude when I ask why I am still getting calls. Went from being a orange theory member for 6 years (from US to Dubai) to never wanting to enter another orange theory studio. For the first time ever I’ve had to put a business’s phone number on BLOCK. Unbelievable. Join any studio in the city except this one or you’ll regret it your whole life.

Source: Google

★ 4

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★ 5

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★ 5

Hands down my favorite gym/ studio. Much more than just a gym, it’s a family ! I love the positivity, energy and the friendly competition. All the coaches are absolutely amazing. They all push us and help us achieve our peak performances. The benchmark workouts create friendly competition among members and with ourselves. I’ll never leave this gym !!

Source: Google

★ 5

Source: Google

★ 2

The staff does their best, but it's very unpleasant to workout here. The A/C has been mostly broken since I transferred to this studio. Temps are regularly above 75, and an almost full 3G had the studio at 87.
I know they've spent a lot of money on repairs already, but it hasn't gotten any better.

Coaches are great though and the front desk is delightful.

Source: Google

★ 5

Best way to get back on track! Amazing coaches, good energy, great music!

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★ 5

I LOVE this OTF! The staff do a great job at making everyone feel welcomed and like they’re doing their best!! Cara and Victoria are truly a dynamic duo, don’t ever change l!!!

Source: Google

★ 5

Of all the studios I’ve been to, this location has always been my favorite. The team is so encouraging and motivating in and out of class time. The team (Victoria especially) is always friendly and helpful whenever I need help with signups and any other questions I may have. Definitely recommend booking sessions at this location!

Source: Google

★ 5

I like how the coach incorporated interval training on the treadmill by fluctuating from low to high incline with their correlating speeds. The coach understood I’m new to the gym and fitness all together and he made sure he touch base every now and then to make sure I was on track. I especially appreciated the positive feedback that provided motivation throughout my workout.

Source: Google

★ 5

Source: Google

★ 5

Love my OTF! Great workouts, love the coaches and the front desk staff!

Source: Google

★ 5

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★ 1

I have been a member of Orange Theory on and off for about 7 years at different locations. I started going to this location about a week ago. I enjoyed all of the coaches other than duvi. Talk about a coach with an attitude. He didn’t turn the music up whatsoever and didn’t explain the work out. Throughout the class he was stretching. The class ended 5 minutes early when it was a 45 minute lift to begin with. I used to love the class schedule but now every 7am is only 45 minutes as well as Monday, Wednesday, Friday and Saturday all being 45 min lifts only. Inconvenient for people who can only attend at 7am. AC was completely broken this entire week forcing the workout to be in an 85 degree room. There are a lot of factors contributing to the cancellation of my membership.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Coach Gus is a new coach at Orange Theory. I've had the opportunity to be working out the little times they've apparently allotted him
training(unfortunately). I had the pleasure of being under his training at the Dadeland, Pinecrest and very a few times at the Gables studio(unfortunately). He is awesome, extremely knowledgeable in his profession with excellent coachside (bedside LOL) manners. Hopefully we'll see him more often!!!!!

Source: Google

★ 5

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★ 5

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★ 1

Quería probar hacer ejercicio en este gimnasio y luego de unas clases, tres para ser exactos decidí que no quiero continuar con la membresía, aparentemente una de sus políticas la cual nadie me explico es cobrarte un mes más de gimnasio así no vayas a usar ese mes… simplemente así, te quitan un mes más de tu dinero aún cuando no vas a continuar yendo y no hay manera de que te regresen ese dinero! De lo peor

Source: Google

★ 5

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★ 5

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★ 5

I love working out an Orange theory they always push you to the Max love it . I loved the trainer. They are always professional and motivating.

Source: Google

★ 5

Great workout! Very motivational trainers and friendly staff. Great to be back after a year plus off due to Coronavirus. Fits with exactly what I am looking for with respect to a full body workout. Thank you Orangetheory Fitness!!

Source: Google

★ 5

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★ 5

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★ 1

Great workout but unfortunately there are so many inconsistencies with the team at the staff at the desk. I have been a member of other orange theory locations in the past and can say the work out and staff are wonderful however not the same can be said for the dadeland location. One day the grace period for being late is 10 min the next they give your spot in the class away because grace period is 5 min. If you show up for class without signing up, it's an issue and the front desk will reprimand you for not signing up before (signing up prior to class is not a requirement of this gym) In order to cancel a class and get your money back you need to do so 8 hours before class. If you cancel 7.5 hours before, you will be charged the cancellation fee and again you will be reprimanded when you try to get your money back. But, they can always give your spot away for a class if they decide the grace period that day is 5, 10, or 15 minutes. There is always an if and or but with this staff. As a client, there is absolutely no consistency as far as the rules go in this gym, the front desk bends them to their benefit. They require all of the above but their rower machines are always broken and that seems to be ok for the consumer to endure. Again, great workout and great coaches but those at the staff leave much to be desired, they prefer for the consumer to accommodate them vs them accommodate the consumer (though this membership is $169 a month.) My membership expires in 1 week and after that I will not be updating it in this location.

Source: Google

★ 5

Source: Google

★ 5

I recently moved from West Kendall to Downtown Dadeland and I switched studios. From day one OT team in Dadeland was very helpful.
Today, I got a "wow" customer experience.
Victoria (team member) noticed that my heart monitor didn't work at the beginning of the workout and that I was getting annoyed by that.
She approached me with the studio's loaner so I can enjoy workout. Thank you for being so proactive Victoria!

Source: Google

★ 5

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★ 5

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★ 1

They have a very unfair canceling membership policy.i tried doing it over the phone and was told I had to personally go and cancel. I soon as got back in town I went to cancel and they said that I have to pay all of mar h also since I was one week in this month cycle.

Source: Google

★ 5

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★ 5

Great location, coaches and very spacious.

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★ 5

love it

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★ 5

You guys are all awesome! Thanks for everything! Best decision I’ve made in a while! Great motivation! Great coaches!

Source: Google

★ 5

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★ 5

Looking for that extra push it fighting a limitation this is the place to go. They have great coaches that truly motivate you and know how to help you past your limitations .

Also their heart rate monitor system gives us with a competitive edge a little extra push or those who need to monitor it and not exceed certain limits having your heart rate right in front of you on the screen at all times is a great help.

Great cardio workout guaranteed to burn high calories .

Source: Google

★ 5

If you want to work out with the best instructors look no further!

Source: Google

★ 1

Extremely dissatisfied with the staff of orange theory. I hadn’t been to a class since decemeber and have been trying to cancel my membership, but the lady on the phone refused to let me cancel until I can I came in physically, which I couldn’t bc I was out of town. When I finally came in, she said because I was in the middle of a billing cycle and hadn’t paid in janurary, they made me pay for another THREE months! And refused to let me cancel until I gave my credit card. Very upset, especially because I saw no results going to orange theory, now I had to pay an extra three months. Horrible system!!!

Source: Google

★ 5

Es un entrenamiento excelente y muy recomendable! todo 100 puntos.

Source: Google

★ 1

Came for my “free trial” session at 5am, over 10 min before the class started and was told by Coach, Gabe, that I had to come back even earlier and could not participate. Terrible experience. Learn to show your potential clients with better respect. Won’t be coming back

Source: Google

★ 5

A 10 out of 10 rating!

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★ 5

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★ 5

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★ 5

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★ 5

I love working out at OTF in Dadeland! The facilities are well-kept, the people at the front desk are very attentive and nice. I've been in classes with 4 different coaches and they have all been great! The classes are TOUGH but the coaching helps motivate you to push harder without hurting yourself.

Source: Google

★ 5

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★ 5

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★ 5

Great coaches and support staff!

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★ 2

Very hard to accommodate or try to help you. I am a busy person and when i need to freeze the account they make you go over there. Other opportunities they have being very inflexible. I pay much more than i use the gym

Source: Google