★ 1

Management is awful… I tried to cancel my subscription 6 months ago and still have not been reimbursed …. DO NOT USE THIS GYM… In other cities I have been on monthly memberships or 10 packs and when I communicate over email or in person to cancel or my membership they do it…. NOT HERE ….

Very poorly managed

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★ 5

The best workout in town!

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★ 5

Jules loves all the coaches at OTF

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★ 5

A fantastic all body workout...Rebecca. Crystal, and Jessi are all so motivating!! 5 stars

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★ 5

If you’re thinking about trying it, get in there and do it! This studio is amazing and the coaching staff is incredible - Crystal, Rebecca, and Jessi are so good and will keep you smiling while you get the best workout.

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★ 5

I can’t say enough great things about the amazing coaches at OTF North Melbourne. Crystal, Jessi, and Rebecca are all super engaging, encouraging, and enthusiastic. They make working out fun. They work so hard to cultivate a real sense of community among members. I love this gym and I love my coaches. Come join the fun!!

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★ 5

Enjoy the workout. Keeps us challenged. Absolutely love Coach Rebecca she keeps up motivated and laughing throughout class

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★ 5

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★ 5

Love this gym! Great coaches, great music, even better sweat!!!

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★ 5

Great studio! Very clean. High energy atmosphere and enthusiastic coaches! Representing Brick NJ studio while on vacation!!!!

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★ 5

Love the workout and the coaches. #grit #oftnation

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★ 5

Wow!!! I've done CrossFit and Boxing type gyms but this is my new home. I get a good complete workout. I leave sweating and feeling like I pushed my limits. This is because the coaches, like Katie & Crystal at N Melbourne, bring the energy!!

I think the deal closer was definitely feeling welcome by the other members too. Aleah at the front desk truly converted me. She is so knowledgeable and kind!

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★ 5

Love the teachers and they are my reason for coming !!!
Mariela

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★ 5

I was member here when it first opened for about 2 years. After joining again this past summer, I can’t for the life of me remember why I ever left!

While you train with a group, this is the most personalized workout! The coaches are absolutely amazing (especially Katie & Crystal!), the front desk staff is always pleasant, and the atmosphere is so positive and uplifting!

The benefits don’t lie, this workout will put you in the best shape of your life! You can tailor every aspect of the workout to your level of fitness, limitations, etc. I highly recommend giving it a try, after the trial class you’ll be hooked!

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★ 5

Love the coaches, fun workout!

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★ 5

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★ 5

Love this place and the energy

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★ 5

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★ 5

Love it! The work-outs are awesome, fun, always different, and really make you work! Great place!

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★ 5

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★ 5

I don't do group workouts. I'm too self conscious and too often feel like the outsider looking at the cool kids in the lunchroom.

But I LOVE Orangetheory and the North Melbourne location. The coaches stay engaged and fully aware of what is happening in the gym at any given moment. They are high energy (especially Katie and Crystal) and you can feel their investment in your workout.

But that's not all-from walking in the door to the visibility of the lobby from the workout, to the music choices, to the community the coaches purposefully create, it is a stellar space for a really good workout. In the 9 months or so I've been going my heart rate has improved, my endurance and my base speed on the tread too. I'm a fan for life.

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★ 5

I’ve been a member since the first demo class. I’m so pleased with our coaches and how determined they are to give us a great workout!

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★ 5

Amazing program and the staff are exceptional!!! I’ve been to locations all around the country and this is by far the overall best.

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★ 5

I have become addicted to the results I get from working out at OrangeTheory and have tried several locations. The coaches and regulars at this location are amazing and really make it feel more like a community than a gym.

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★ 5

Genuinely wonderful coaches & environment. The workouts are challenging but the atmosphere is highly motivating. This was my first year at OTF, and I look forward to many more!

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★ 5

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★ 5

My first time at this studio today! Coach Crystal was fabulous and the class was so great, run, row and lift mix!

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★ 5

Best workout ever

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★ 5

I have “exercise ADD” and this is the only workout that has kept my full attention since 2017. The workouts are always different, challenging and provide me with a good calorie burn. The 60 min class is efficient and works perfect with my busy schedule. Coach Katie and the 9:00 am class is especially fun and always motivating!!! Thanks OTF coaches and members for continuing to push and inspired me!

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★ 5

All of the staff is amazing and I always get the best workout. I’m so glad I signed up for Orange theory and am fortunate to have the staff there.

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★ 5

Great experience and highly motivating. I joined a year ago after a friend unexpectedly passed away with the goal to improve my health and live a few years more (41M). I slowly ramped up from once a week to 5-6x per week over the course of the year. I’ve improved my speed, endurance, and strength; I’ve lost 25 pounds (12.5% BW) along the way without using GLP-1s. Stick with it!

I feel great and have a wonderful, supportive community and morning routine. The only negative is I had to buy new clothes as a result of my weight loss 😂

See you at the 6:15am class!

Source: Google

★ 5

Absolutely love this place! I have been working out here for over five years since they opened. Every workout is challenging and the coaches are great - Coach Crystal is a rockstar. Must try!

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★ 5

I joined Orangetheory in 2016.  This is my favorite studio to go to. Everyone is very friendly, both the staff and members. The coaches do a great job watching form, giving tips on the weight floor, rower and treadmill. Coach Katie's classes are the best! She is always spot on with timing, gives motivational pushes and creates a party atmosphere. I recommend OTF to all of my friends looking to start a fitness routine and those wanting to take it to the next level.

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★ 5

Coaches are amazing and I actually love working out again.

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★ 5

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★ 5

This has been my gym since 2018 and OTF coaches provide the most effective and fun workouts I’ve ever experienced. Kudos to all of the dedicated coaches especially Katie, Rebecca and Crystal. These ladies are committed to making every single client injury free and performing their best. Thanks team!!!

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★ 5

Amazing and passionate coaches always willing to help, direct, encourage, and cheer. Coach Katie is one of my favorites!

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★ 5

I have been a member since 2018. The fact that I have continued to go on a regular basis since then speaks to how much I love the workout. The staff, especially Coach Katie, are awesome! Katie brings a ton of energy, is knowledgeable, welcoming, plays great music and makes the workout a lot of fun!! If you are thinking about giving it a try, I can't recommend enough!!

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★ 5

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★ 5

Energizing workouts that push you to dig deeper!

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★ 1

On 9/27/23 I went into this orange theory location in Melbourne. I was given a high risk pregnancy diagnosis in June and was told I could no longer workout until further notice. This was the first opportunity I had to come into the store location to close out my membership and asked if I could be reimbursed for the months I was not able to workout due to my condition. I was told by the front desk associate that the only time they do that is with a pregnancy issue and that I would have to have a note stating the date of the diagnosis. She provided me the email that I could send the note and they would be able to reimburse me. I called my doctor who was happy to write me a note which I had to pick up in person. I drove 30 minutes there and back to pick up the signed note from my physician with my two toddlers and hand delivered it to the orange theory location that Friday, 9/29/23. I was told by a different front desk associate today that told me, “yea, that’s not gonna happen”. I asked to speak to a manager and was told that that was also not an option, she wouldn’t even provide me a phone number. Instead I was given a general email where l could voice my concerns but was also told, “that’s just Dr by how it’ll be”. Overall, her demeanor was cavalier and rude. To add insult to injury, I was told I would also be charged again for another month before they would be able to end my membership. I’m a mother of 2 with one on the way, so to have gone out of my way and then be treated in this manner is very upsetting. It is clear my health is not a concern and they are only interested in squeezing another months payment out of me after knowing I physically cannot attend the classes right now.

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★ 5

A TOTAL Blast................Really enjoyed the experience which is very different than my usual training :)

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★ 1

Just moved to the area for work from my Duluth Studio in GA. This location is not out of towner friendly unfortunately. I go to OT for the community and this one just didn’t welcome me. Still love OT tho so onto the next!!

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★ 1

Terrible customer service. Got there 12 min late for new member check in and they would NOT let us in even though we have previously used treadmills, rowers and weights. We were NOT late for the 9 am class we were late for some new member lecture and they still wouldn't let us in. The front desk girl was VERY rude and wouldn't even rebook us as she was "too" busy. She offered a refund...didn't even want our money. POORLY RUN FRANCHISE

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★ 5

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★ 1

Went to try this gum out for the first time today. The lady at the desk was so rude and humiliating I left after 5 minutes. It's too bad because my friend made orange theory fitness sound so great and I was excited to try it.

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★ 5

Amazing studio.... super clean, fantastic staff and great workouts! Love it!!

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★ 2

I canceled my membership today after two years with orange theory. I recently moved to the area, and this was the closest studio to me. I’ve tried it out for the past 2 months to see if I would like it as a home studio, and I will not be returning to orange theory at all. The staff is less than accommodating and not friendly. There are some great coaches- Crystal and Kristie. I don’t feel like the weight floor exercises are demonstrated the way they’ve been at all other studios I’ve been to, and it doesn’t really feel like a “coached” workout. My experience at this studio has turned me away from Orange Theory all together.

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★ 5

Great workout that’s very challenging. I love how they provide data on your workout to track progress over time. The staff are great and really motivating. Studio is clean and equipment is new. Everyone is very welcoming and you feel like your part of a team.

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★ 5

Love the intensity of the workouts & the leadership of the instructors.

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★ 5

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★ 5

Fabulous, knowledgeable staff and coaches; Clean facility and my favorite way to work out..I am addicted to Orange Theory and am cstatic with the results I've gotten from working out there the last 9 months. Highly recommend it!!!

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★ 5

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★ 5

Love this studio and workout. Coach Kristie is high energy and love her song selections. Best 50+ min workout to max out calorie burn and cardiovascular fitness. My only qualm with this studio is the rowers aren’t as advanced as in other OTF studios.

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★ 5

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★ 5

Not for the weak! If you want a great workout, this is the place!

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★ 5

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★ 5

Great program for busy / hard working professionals. In and out in exactly one hour with heart rate monitoring so you know it’s working. Leaves you feeling pumped and motivated to take on the rest of your day and life’s challenges.

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★ 5

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★ 5

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★ 5

Going to OTF for years. Visiting on vacation. Clean, organized and orderly. Well run facility.

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★ 5

Class was awesome. Robyn is a great instructor. Definitely recommended going there. Fun class.

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★ 5

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★ 5

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★ 1

I got sick with Covid and put my account on hold on September 4th.
2 weeks later on September 26th they left me a message saying my account was coming off of hold even tho it was supposed to be on hold for up to 3 months. I had told them I was going to call when I was ready to go back and feeling better but I guess they made the decision on their own that after 2 weeks I was miraculously recovered and ready to go back.
Carly the studio manager was not easy to work and very rude and combative. She clearly does not have the qualities needed to handle customer service situations.
I am having to get the credit card company involved now. I am surprised that this is the stance they take during these times.
It is very unfortunate because I had really enjoyed my workouts at Orange Theory and loved all the trainers. Just a poor way to conduct business.

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★ 5

Never been here but I accidentally made a review for this orange theory instead of the other one in Melbourne. I can only edit it and not delete it so... here’s a 5-star rating 🤷🏼‍♂️

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★ 5

I really enjoy my workouts. The staff is friendly and I can get into the class times that I want despite COVID restrictions

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★ 5

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★ 5

Great classes with great coaches, treadmills could use upgrading...

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★ 5

Best workout ever, the staff is wonderful and the coaches are rocking wicked good.

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★ 5

Great fitness class.

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★ 5

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★ 5

Really welcoming and hospitable staff, they were awesome!!

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★ 5

Addicting! My favorite place to go at the end of the day!

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★ 5

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★ 5

A great workout. Great coaches. Not cheap. But you will notice the benefits very quickly, definitely worth considering incorporating in your training plans if you ride or run, you will notice yourself beating your own PR's really quickly!

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★ 5

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★ 1

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★ 2

Coaches are 5 stars and save the day. Fired a great head coach over 2 months ago and using other studio head coach. Lack of leadership noticed. Signed up and completed May-hem week but studio mgr screwed up the swag. Need to replace weights; some missing, some on last legs, and nothing above 50lbs. Studio has older treadmills so if you have visited studios with tablet monitors or treads that ramp up/down quickly, you wont find it here. Ownership doesn't communicate key info like when they will be replaced. Merchandise never changes so what you see today will be and has been there for awhile. The studio is trying to sell stuff that was a giveaway for one of the challenges.

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★ 5

I was visiting friends in the area and did a couple classes with Robyn. The facility was very clean and there was plenty of space between the rower and treadmills to do our jump squats. The staff was very friendly and Robyn was so kind and introduced herself to me. I definitely will be back to orange theory in north Melbourne when I’m in the area!

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★ 5

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★ 4

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★ 1

DO NOT SIGN THE CONTRACT! READ THE REVIEWS FIRST.
IF YOU DON'T COMPLETE YOUR CONTRACT, they will do anything to obtain their money including sending you to collections. This is why they make you sign a contract. There is no reason to sign a contract for this type of business.

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★ 5

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★ 5

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★ 4

I dropped in for a workout while on Vacation from Atlanta. The space was very clean! The music was awesome and I got a great workout! If you haven’t tried a class I suggest you do! You will be hooked!

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★ 5

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★ 5

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★ 5

Great workout! Great people, both the employees and the members! Love that I get a great workout packed into a 55 minute coach-instructed format. I'm getting stronger, leaner and healthier every day.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I was being charged double than what I should've been for 6 months when I noticed. I pointed the issue out to the gym, knowing full well it was a mistake on their end as I had signed contracts I was supposed to at the time I upgraded for a two-month period. All they would do is refund me the difference for the last month even though I and they have a contract that says I should've only been charged the larger amount during a two month period for a challenge. I was never able to speak to the owner by phone or email. I was told he does not speak to clients, which I find very odd seeing as I am paying to go to his gym.

I really enjoyed my workouts at Orange Theory and love all the trainers! I have recruited a handful of people to this OTF gym, as well as many across the east coast. I signed up for the gym two months prior to them even opening in 2016. It's a shame they treat a passionate long-standing member of their gym this way. Poor way to conduct a business.

In the end, the owner terminated my contract with NO notice and still would not communicate with me. His loss because that took myself and two other annual membership clients and a package-membership client away from his gym. All of this over $300. Good luck, Hunter.

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★ 1

Tough to write this because all trainers are great.

Unfortunately, the administrative staff and owner Hunter are extremely unorganized.

Studio overcharged our family and has decided to not rectify it.

Even worse the owner Hunter is hiding behind his front desk staff when a phone call was requested. Their response was, "The owner does not talk to members."

Seems like a good business model...

If you are able to, id advise taking business elsewhere.

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★ 5

Love the variety & instructors! Down 35#’s from 170 to 135! It’s insanely challenging yet doable regardless of ability as it’s catered to the individual.

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★ 5

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★ 5

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★ 5

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★ 5

The coaches and group were so welcoming, amazing work out. Great place to have dropped in during vacation

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★ 5

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★ 5

For people who "want to get healthier" and wish they could hire a personal trainer, this is the place.
Walk in and all the exercise decisions are made for you and there's never a wait for a machine. Orange Theory gets it done for those of us who "can" workout by ourselves, but don't really push ourselves.
thank you
kla

Source: Google

★ 5

You will get a great workout here. Really fun, good music and energetic instructors.

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★ 5

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★ 5

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★ 5

I love that the workout is fast paced and the instructor keeps me motivated. I also really love that the instructor is there for us, it makes the workout easy to follow with someone continually coaching you along and pushing you to do your best. Being able to monitor your heart rate is great, because it lets you know how hard you are working. The workouts provide you cardio and strength training all in one session, which I also think is really beneficial.

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★ 5

OTF staff & members have been a large piece of the puzzle to optimize vitality. It has been a lifestyle game changer. Love it.

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★ 1

I heard this was a great place to workout, but I'll never get to find out because the incompetent "managers" that work there failed to mention on the phone when my sister called in advance, that as a first time customer I would need to come a half hour early to go over procedures. They said that because I didn't come in ahead of time that I couldn't take the class. Instead of apologizing for the inconvenience they decided to try and (for lack of a better phrase) b.s. they're way out of it. To top it off they were very rude and defensive about it and gave us attitude. I'm very unhappy with my experience and disappointed I didn't get to try the class.

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★ 5

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★ 5

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★ 5

Orange Theory Fitness offers great workouts that constantly change. Workouts are a series of Rowing, Weights, and Treadmills. The coaches are all friendly and provide encouragement and motivation as well as optional ways to do exercises to make them harder or easier depending on your level of fitness.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Classes are motivating, instructors are high energy and do a great job demonstrating the exercises, friendly staff, clean facility

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★ 5

I like the variety of the work outs, the intensity, and the coaches. I usually can only make 2 classes a week, yet I have seen great improvements in my endurance and performance.

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★ 5

Excellent!! Always a great workout. A+++

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★ 5

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★ 5

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★ 5

This place is great! The workouts are always varied! The coaches are helpful and energetic!
I would highly recommend it

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★ 5

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★ 5

Great place to work out. The people here are very encouraging and really nice.

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★ 5

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★ 5

I like the coaching (guiding) on the workout. The coach is overseeing and helping to correct form, if necessary. The decision is made for me on what the days workout will be. The workout changes everyday. I have never been a person who works out or goes to the gym, so this has been very good for me. I definitely have seen myself grow in strength, balance & endurance. While there's a template workout, you still go at your own pace & level. I'm over 50 and aiming for healthier heart, body & mind with these workouts!

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★ 5

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★ 5

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★ 5

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★ 5

The workout is totally directed so all I have to do is the physical work. I don't have to think about what's next! Each workout has similar structure with different activities so it's always a challenge!

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★ 5

Amazing! If you want to be motivated to get the hardest workout- this is the place!

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★ 5

I love orange theory. I wasn't committed to my workout at the traditional gyms, I also wasn't working out correctly when I did. Orange theory has transformed my life and body. After having three babies, my body was horrible, I am tiny and severely out of shape, orange theory has made me feel better about myself and I have transformed in about three months. I love my workout and feel great after every session. I love orange and will never ever leave!

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★ 5

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★ 5

I LOVE GOING TO OTF AND IT HAS BECOME MY STRESS RELIEVER AND I HOPE TO INCREASE THE TIMES I GO SOON. I LOVE THAT ITS INSTRUCTED WORKOUTS SO THAT YOURE NOT HAVING TO KEEP TIMES AND RECORDS AND SUCH. IT HAS HELPED ME GET MOTIVATED AGAIN

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★ 5

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★ 5

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