★ 5

I’ve been working out here for almost ten months. I used to hate running at first, but now I really enjoy exercising here. All of the instructors are helpful and motivating, especially Rachel. I honestly wouldn’t have continued without her. Running is still tough, but thanks to her, I’ve been able to stay consistent!

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★ 5

It was my first time ever at Orangetheory, and visiting the Miami Design District location was such an incredible experience—it’s like going to your favorite teacher’s gym class! The workout format keeps things exciting, with time on the treadmill, weights, and so much more.
The location itself is amazing—right in the heart of the Design District—and it’s spotless and well-maintained. The team here is beyond phenomenal. From Manager Arthur, to Front Desk superstar Jordan, to the amazing champion Coach Rachel—every single person made me feel not only welcomed, but truly loved. The environment is kind, inspiring, and supportive, and they make sure you always feel supported during your fitness journey.

Orangetheory, you and your team are first-class, top-tier. Thank you for sharing your energy, passion, and dedication with all of us!

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★ 1

BUYERS BE AWARE!!! Don't be fooled by the positive reviews - probably have been self posted by the management. The place absolutely SUCKS from all perspectives, people specially the manager is very unprofessional, the classes are mediocre at best and the pricing is insane. Be very careful while signing any documents or with any "offer" they give you - they sneak in wierd clawbacks and cancellation policies so you end up paying multiples more than advertised. On top that, the management will fight with you (and probably have a shouting match with you) if you request them to listen to your concerns. At best STAY AWAY from this place. You have been warned!

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★ 5

I’ve been doing OTF for a while and this is hands down the best studio I’ve been to. Coaches are great (Rachel, Joey, and Johnny ALWAYS bring the energy), staff is incredibly helpful and responsive, and the pricing is beyond fair. You can tell they care about giving members a good experience. Calendars are given every month so you always know what events are coming up and I consistently leave feeling like I couldn’t get a better workout anywhere else.

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★ 1

They provide the same generic response but never actually respond because they dont care.
EDIT: I emailed the management to no response

Terrible customer service!!!! I see others have had bad experiences with them. In terms of studios in South Florida they are at the bottom of the totem pole and it shows why. So if I show up on time for a class I get charged $28 but if I no show its $12 but then they told me I was already checked in so if I leave I am still charged $28... terrible FIRST time here will never be back. Never encountered such ghetto behavior at a studio in Miami

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★ 1

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★ 5

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★ 5

Best gym ever!

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★ 5

I can’t say enough good things about my experience at Orangetheory Design District! From the moment I walked in, Johnny at the front desk made me feel welcomed and taken care of he’s always friendly, professional, and goes above and beyond to make sure everything runs smoothly.

Coach Tyler is phenomenal! His energy, motivation, and attention to form make every workout both challenging and rewarding. He has a great way of pushing you!

Huge thanks to Johnny and Coach Tyler for making this location such a standout

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★ 1

Que pésimo servicio al cliente estoy impresionada como contratan gente tan antiprofesional y da tan pésimo servicio al cliente llevo 7 años en Orange Colombia y 3 meses en south beach y como lo cerraron ok quise ingresar a este no obstante la persona q trabaja allá quería como fuera cóbrame 28 dólares de una clase q ya conozco perfectamente como es simplemente quería saber si la locación y el gym seguía siendo lo mismo y quería probar la clase me gustó mucho y quise hacer mi membresía pero la presión de esta gente era q tenía q ser ya ya ya ya les dejé claro q mi tarjeta estaba fallando q me dieran un día y no q tenía q ser ya le dije ok mi tarjeta llega en dos semana por q esta no funciona fui a clases normal me llamaron a final de mes q si por favor podía llevar la tarta y yo claro q si les dije voy con mi hermana llegando MICHAEL q no eriendo como tiene una persona tan antiprofesional trabajando al servicio al cliente llego y me trata súper mal q tenía q dar mi tartera ya sin saludar sin nada como si yo me fuera a ir corriendo y mi hermana por demorarse 5 minutos más la clase era a las 5:45 llegamos 5:20 q tenía q pagar 28 dólares q si no no podía entrar por 5 minutos de retraso mejor dicho nos trato q dijimos no queremos volver nunca el PEOR SERVICIO AL CLIENTE

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★ 5

I’ve been to a lot of different studios and Rachel’s class was one of the best - great energy and very inspiring and motivating.

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★ 1

I recently had my first experience at Orange Theory, and unfortunately, it was far from positive. I encountered a customer service issue that really left me disappointed. On my way to the studio, I had a faced an emergency that led me to arrive a few minutes before class. While I arrived before the class actually began, just not at the time they wanted which was a whole 30 minutes earlier. Despite explaining my situation to the front desk, they insisted that I pay the $28 fee, showing no willingness to assist or be understanding, even after I explained the emergency I had faced.

What really stood out to me was how they continued to pitch membership plans, suggesting that the $28 could be credited toward a membership. This made it clear that they could have waived the fee all along but chose not to until it served their sales agenda. It felt more like a sales tactic than an attempt to genuinely help or connect with a new customer.

Things didn’t improve after that. I received a follow-up phone call from the manager, and I explained my dissatisfaction, hoping for a resolution. However, just like at the front desk, there was still no offer of assistance unless I committed to a membership. When I mentioned that my friend has brought many people who were never charged the $28 fee for similar situations, the manager claimed it was due to the "trendy" area and people "taking advantage" of the free class. This felt insulting, especially since I am a local, as indicated on my account, and I felt like they were assuming negative intent without understanding the situation.

Overall, my experience left me feeling more like a target for a sales pitch than a valued customer. There was no effort to make the situation right, and I left feeling unwelcome and unappreciated. I was hoping for a warm, understanding environment, but instead, it felt cold and transactional. I’m unsure if I’ll be returning based on how poorly the situation was handled.

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★ 1

I have been a loyal Orangetheory customer for over three years, having attended classes in various states and cities. During this time, I’ve referred many people to try Orangetheory, and several of them ended up signing up. Recently, I brought a friend to this location for a free trial class. Although my friend was on time for the class, she was slightly late for the sales pitch that they usually do before the first class. In my experience, in this cases the sales pitch can be done after the class and it has never been an issue before, especially for first-time visitors, as the stuff generally aim to leave a positive impression to encourage sign-ups. However, this time the experience was completely different. The front desk staff showed no willingness to assist and, to my surprise, charged my friend $28 for a class that was supposed to be free. I felt both let down and embarrassed by how Orangetheory handled the situation. My friend attended based on my recommendation, yet ended up having a negative experience.

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★ 1

Bad experience with front desk

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★ 5

LOVE this gym! Coach Rachel and Joey are the best. I appreciate them correcting my posture to make sure I’m doing the exercises correctly, and challenging me to pick up more weight! Everyone is really nice and everything is clean.

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★ 1

I had been a loyal member of OTF until a recent experience exposed their unethical billing practices and lack of customer care. After sustaining an injury at their facility, I immediately informed them on January 9 that I could not return and requested a refund for a charge I was unaware had been processed. Despite my timely communication and formal cancellation request on January 14, they still charged me again on February 3—knowing full well I was unable to use their services.

When I disputed the charge, they hid behind their 30-day cancellation policy and refused to offer any resolution, essentially charging me for two months of a membership I could not use. This business does not prioritize its members, only its bottom line. I can no longer recommend OTF as a reputable gym and will not be returning.

Avoid this place if you expect fair treatment and ethical business practices.

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★ 5

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★ 5

Simply the best!

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★ 5

Love orange theory design district in Miami Florida! Has a fun, supportive, family atmosphere and a great work out. At almost 650 work outs and wouldn’t go anywhere else- absolutely love the staff

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★ 5

This location is great, everybody in the front desk is super friendly. The coaches are engaging, they make sure you are the doing the exercise correctly. They hype you up and push you to go harder.

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★ 5

Great team!

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★ 5

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★ 5

Love this Orangetheory location. Jennifer is very helpful with suggestions and paying attention to make sure you are doing weights correctly with welcoming suggestions. Michael in front is friendly and kind.

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★ 1

the guy named Sebastian is so Rude .... He just want to collect money.. My appointment is 7pm and I was there 6:44pm.... and He said he gonna charge me $28 .. well Hes the one busy inside and I was checked in at the front desk and waited 10minutes for him and He ask for $28 without any kindness .. He told my friend that was there waiting as well that if I go there past 6:50 there will be $28 paid class.... and I get there 6:44... a bad experience from a new customer....

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★ 5

Not the biggest Orangetheory studio in Miami, but the best in my opinion. Orangetheory in general provides the most engaging cardio experience that one can find. The recent negative review bombing from others looks a bit suspicious, and I do not think it is truly reflective of this location.

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★ 1

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★ 1

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★ 1

Bad customer service experience . They do not listen and have an ironic response for everything.

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★ 5

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★ 5

Super awesome staff and coach the best workout for the whole day

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★ 5

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★ 1

This review is to express my extreme dissatisfaction with the booking process and communication practices I have experienced with your studio. My recent interactions have left me frustrated and disappointed, and I believe it is important to bring these issues to your attention.

To provide context, I initially signed up for Orangetheory while planning a girls' trip to Newport Beach, California, where there happened to be a studio conveniently located across the street from our accommodation. Shortly after signing up, I was contacted by my local Orangetheory studio in Miami, where I reside. I informed them that I would be returning in two weeks and would be interested in joining a class at that time. Unfortunately, my trip to California was cut short due to personal issues, and I had to cancel my scheduled class there. Instead, I used the credit to book a class at the Design District location in Miami, as per the previous communication with the studio. The issues began when I started receiving multiple calls from different individuals at the Miami studio, which indicated a lack of organization and communication within the team. Despite this, I remained optimistic and proceeded with scheduling my class for Friday, March 29. However, on March 28, I was contacted numerous times and informed that I had a class scheduled for that day, which I did not book. Despite their error, they offered to reschedule it for the following day and asked for my preferred time. I clearly stated that I preferred a morning class, around 9 am, which is what I originally booked. I even had it marked in my calandar. Nevertheless, they booked me for an 8-something class. To make matters worse, when I checked the app the night before my scheduled class, I discovered that I was booked for both the 8 and 9 AM classes, causing unnecessary stress and confusion. During a phone call, I was informed that I was eligible for a free class for first timers. I had already paid for my class, so they said they would honor this and book an additional class for me at a later date after the one in the scheduled morning. However, upon arriving for my scheduled 9:45 AM class at 9:19 AM, I was told that I would only receive the free class if I booked a package, contradicting what was previously communicated to me. I quickly pointed this out and was then told I was being dropped from the class and I had to take my class at the downtown Miami location because it was closed to where I lived. I find this astounding because 1) I purchased this class and 2) the Design District studio had been relentlessly contacting me to join their classes after I PURCHASED my class. Ultimately, I was removed from the class by the instructor and was instructed to go downtown to work out, despite BEING AT THE DESIGN DISTRICT STUDIO at the scheduled time. This not only wasted my time but also resulted in additional transportation expenses, as I had taken an Uber to the studio.

To be dropped from a class I paid for after being hounded by your studio to take my class there is insane.

I urge your team to address the communication and booking issues to ensure a smoother experience for future clients.

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★ 1

Read this before go! This place has been consistently stealing money from their members. I cancel my membership on time validated with their team about my last day on the studio and still charging me for months. I try to talk to them but their customers service is even worst. Be careful before the steal money to you too. Better don’t go. Very Unprofessional management.

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★ 1

Really surprised. When Alvin was there the Gym run super smooth. Now under new management "Arthur clearly dosen't care about business. I wish companies like the orange theory cand find more people like Alvin. This new person it is very rude and he has no idea of how run a business, to big call him a "Manager" maybe a manager of arrogance. Don't waist your time in this place with people like him. So sorry for the trainers And the staff they are great.

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★ 5

Great service, Clean spaces, Excellent service! Shout out to Jessica for being so AWESOME!

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★ 5

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★ 5

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★ 1

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★ 5

run very well.. franchise owners are super pleasant .. great energy

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★ 1

This company only wants your money. I paid 2 months never went once. I called i asked to have my membership canceled and they said I have to pay another month to cancel. I am called every day for these rep to collect payment. Very interesting that they never called once while payment went thru to check up on their members but stop paying so you can see how quick they'll call.
I don't recommend this studio. Also some of the trainers are super rude .

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★ 5

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★ 3

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★ 5

Alvin, the manager, brings such a positive experience. The team really cares about your well being by taking the time to listen to your needs and provides adjustments if you are healing from injuries. The equipment is really nice and they are creative with their special programming so you can reach your fitness goals. They also encourage a social interaction outside OTF through happy hours.

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★ 5

I came to this gym for 6 weeks due to relocation for school. This is how an Orangetheory should be! Music was fun and loud, coaches were intense and motivating, desk staff were incredibly friendly and welcoming! :)

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★ 5

Such an awesome experience! The instructors are so welcoming, encouraging and friendly.

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★ 5

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★ 5

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★ 5

Amazing studio with incredible coaches! Clean, well-run, and lots of fun!

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★ 5

Amazing coaches and staff. Everyone is so pleasant. Workout is the bomb too down 15lbs. In 2 months

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★ 5

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★ 5

The STAFF.
The coaches and staff are beyond AMAZING!! Hands down the best crew one could ask for. I don’t feel like Im walking into a monotone gym but more of fun gathering with friends. They are extremely talented, knowledgeable, and attentive to each member. They offer support and are always happy to share any information that will help members improve and reach their goals. The energy and positivity they emit gets you out of any negative mindset you may have had before walking through the OTF door. BIG shoutout to Timberly, Alvin, Ingrid, Joey and Michael at Design District OTF! Keep inspiring us to be the best versions of ourselves!

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★ 5

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★ 5

Awesome set up. Cool neighborhood and can walk around the block and get a smoothie. Parking is $3

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★ 5

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★ 5

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★ 5

The BEST!! 🧡🧡🧡🧡🧡

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★ 5

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★ 5

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★ 5

Orangetheory actually made working out fun and made feel like I was a part of the team! I have to commend Alvin for recommending and encouraging me to give Orangetheory a try. He made me feel as if I could do it and gave me the extra push that I needed to believe that I could also. His warm nature, friendliness, knowledge, and love for fitness was truly inspiring and downright contagious! I will never forget how the lightbulb went off in my mind when he described my personal goals and how Orangetheory could help me meet and even exceed them, if I believed enough to take the first step towards them. I’m so happy that I did! My life is forever changed because of it. Go see Alvin and thank me later!!

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★ 5

Best first experience ever! If you don’t know where to start or when? Just go to an Orangetheory studio, they have it all figure it out for you.

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★ 5

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★ 1

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★ 5

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★ 5

The workouts are effective in making me sweat and push me to get the cardio and strength fitness training I wouldn’t get on my own. Michael and Alvin in the front of the studio were great at answering all our questions and getting us set up with the right package for our goals and schedules. Everyone seems passionate about working at this studio and (I think I speak for many when I say) that really makes a huge difference in my motivation and commitment to this fitness journey.

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★ 5

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★ 5

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★ 5

Orangetheory fitness Design District is the best studio in Miami. It feels like family. It’s so clean and the coaches and staff are excellent. There is no better place to work out!

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★ 5

Never the same workout twice since I've been here last 4 years ! your always surprised everyday you come in with an amazing workout routine with the best results !

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★ 1

It is really hard to cancel the membership. I moved to another state and they didn’t know how I could cancel my membership because I would have to do it in person. Also, I will have to pay for a month that I will not use. I did not like my experience at all.

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★ 5

Great workouts & playlists to match. Coaches are all super friendly & motivating. Hands on feedback provided and quality never falters even in a smaller midday midweek class. Worked out in other studios throughout NYC & NJ and this location may be my favorite. Highly recommend if you want a good HIIT workout

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★ 5

Had a great workout, the instructor keeps you motivated, and the facility is in excellent condition since it is brand new

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★ 5

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★ 5

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★ 5

Very friendly place. All around. Great coaches. Treads are in bad shape. Some are dangerous. Use 5% as flat road.

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★ 5

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★ 5

It's always a great workout! The space is a little smaller than my usual spot location in Miami Lakes but I got a great burn. Being attached to a parking garage, you get a good warmup running the ramps as well as some extra calories walking back.

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★ 5

Just relocated from LA & this is my new home OTF. Love the crew and the energy! Isa, Xavier, & Joey are some of the best coaches! They really push you in class and their playlist have me wanting to head to the club right after sweating it out! Haha! Definitely recommend checking them out 1000000!!!!

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★ 5

Love the workout at Orangetheory and the staff at this location. Been coming to this location for a few months and corporate has recently taken over which will hopefully update it a Little. A part from it needing Some updates, the coaches are fantastic.
Love joey, Camilo and now ISA’s class. Highly recommend Isa’s class as she is very energetic, hilarious, motivating and plays great music every time!

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★ 5

Great location! Smaller than others but gets the job done. Coach Isa is my favorite. Energetic, interactive and the best music!

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★ 5

Great gym. Used to have a membership in 2015/2016. Great place to go for a balanced workout with a heavy emphasis on cardio. Great coaches and equipment.

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★ 5

Top notch meaningful experience from the front desk team to the studio manager and coaches. They create a welcoming and positive environment that sets the tone for when you set foot under those orange lights on a treadmill, rower and floor. The coaches are engaging, helpful, flexible, motivating and create a well-balanced atmosphere that challenges you. I love the community feel at this studio. Thank you to the entire team at Orangetheory Fitness Miami - Design District, FL — you are all the best! Especially, Mia, she’s always on time to open the door for the 5:30 am class with a big smile and positive attitude. Thanks!

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★ 5

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★ 5

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★ 5

I have been a member of Orangetheory since 2015 and of this location since 2017. The workouts are truly amazing and challenging. All the coaches motivate you to make small changes to improve your health and fitness levels. The front desk staff is always so energetic and happy at 5:30a. I love it here!

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★ 5

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★ 5

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★ 5

Oramgetheory fitness is a part of my weekly routine. My favorite OTF is the location in the Miami Design District! Here it is like family, I have been coming here for the last 2 years. The workout is incredible and I am seeing real results! The coaches are so knoweldgeable and they geniunelly care about about my well being. The management team is amazing and they make sure to go our of their way to accommodate everyone! I highly recommend!

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★ 5

Wow, where do I begin. Orangetheory fitness is a part of my every day life. My husband and I along with our really good friends come here 5 days. The staff and coaches are phenomenal! The managers go out of their way to assist us and make us feel comfortable. This is our favorite location and we are in it for life!

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★ 5

I’ve been going to Orangetheory Design District for about about a year now and it has been amazing! I have gotten in the best physical shape of my life so far and I know there is more to come!! The team and coaches are consistent and hold you accountable for each session. It’s a gym family and I love it!!

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★ 5

Our home away from home! My husband and I have been members at OTF Design District for a couple of years and look forward to being enthusiastically greeted at 5:30 nearly every weekday. The coaches are all incredibly motivating, and everyone that works there truly cares about the members like we're family.

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★ 5

This is the best orange theory studio in Florida. The staff get to know their members, take the time correct form, build a community, and always go above and beyond to help you in your fitness journey. Having traveled to many orange theory locations across the U.S., this one always ranks as my all time favorite.

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★ 5

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★ 5

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★ 5

Amazing coaches! Super friendly staff(: Fun workouts with great music <3

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★ 5

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★ 5

The coaches really form a bond with the members and check up with them. Very cool vibes in there. Clean and motivating!

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★ 5

OTF Design District is the BEST studio in Miami. The coaches have over 30+ years of experience. They push you to greater heights that you wouldn't think were possible. If you are visiting from out of town. THIS is the studio you MUST attend. The studio is so clean and the staff is so friendly and they go out of their way to accommodate everyone! The best staff I have ever seen and I have been to plenty of OTF's. The location is SO convenient!

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★ 4

Great place, great coaches, nice staff but have to pay for parking

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★ 5

Amazing! I have been trying to find something to keep me active, burn calories and motivates me This is the place. Beyond happy with the routines, couches and results !!

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★ 5

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★ 5

Love how they mix technology with exercise. Amazing place to work out and do cardio.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

Tonya is the best 😍

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★ 5

Tonya tonya Tonya! Love tonya! She keeps up with you, she pays attention to you, she calls your name as if she’s known you forever. if you can’t do it she pushes you or tries something else that you can do. She makes you want to stay in the orange - red zone. Great for beginners and even better for the pros. Could you imagine making the decision to change your entire lifestyle Within one hour on your first visit? This was me and wife!

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★ 5

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★ 5

I love it! great workouts! totally worth it

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★ 5

Great place to drop in for a hard core workout! Thanks for the hospitality y'all!

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★ 5

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★ 5

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★ 5

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★ 5

I am seeing results and I love it!

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★ 5

Great studio. Superb staff and coaches. Super convenient with easy parking

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★ 5

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★ 4

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★ 5

Fun and easy painful
Later but so worth it

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★ 5

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★ 5

Well lead classes that really up your fitness game. I'm so impressed with how quickly my cardio, endurance and speed have improved. Essential wtraining blocks are incorporated for a well rounded workout every class. Locations all over the US and classes purchased can be used anywhere.

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★ 5

So good!!! I die every time lol

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★ 4

Great workout!

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★ 5

Amazing fun coaches and team, great workouts with good results. Best studio in Miami!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Staff is friendly, coaches are motivating, and the variety of workouts keeps you on your toes

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★ 5

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★ 5

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★ 5

Great workout! energy is amazing. coaches supper committed.It works and it only take one hour!!

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★ 5

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★ 5

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★ 1

This place is terrible the attention, much better barrys ...They don’t care about news members ..

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★ 5

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★ 1

Owner/manager is racist. Management is horrible. Use south beach location. Such nicer people n so much more fun.

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★ 5

I love OTF. It’s a great workout and I’m able to use the heart rate monitor to push myself even when I think I’m done. I have exercised induced asthma and the HRM helps me improve this. I know when I’m not pushing hard enough and when I can give a little more effort. All the trainers at #otfdesigndistrict are great l. I especially enjoy Kris’, Carl’s and Amanda’s classes. If you haven’t given it a try I’d highly recommend it.

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★ 5

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★ 5

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★ 5

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★ 5

I've been going to OTF Design District since November 2017. I've had nothing but a great experience there. I love the coaches, and the front desk staff is truly a delight whenever I walk in. Taylor is the best! I have no complaints. Keep up the good work!

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★ 5

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★ 5

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★ 5

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★ 5

Love OTF Design District. All of the instructors are friendly, motivating and play awesome music to get you pumped up for the workout.

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★ 5

Incredible workout!

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★ 5

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★ 5

Great first class. Hi intensity and the instructor (Jay) was great - energetic and attentive. Looking forward to my second class this Friday!

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★ 5

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