★ 5

Great front desk staff, motivating and encouraging instructors, and less crowded than my home gym. I went two days in row!

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★ 5

I’ve been training in the downtown studio for a while now, and I couldn’t be happier with the results. They’re incredibly knowledgeable about both cardio and weight training, always ensure correct form, and make each session dynamic and engaging. Their motivation keeps me going even on tough days. Highly recommend to anyone looking for real results and a great training experience! Thank you to the coaches, especially Rachel!! She always gives a ton of options and keeps me going with the routine!! It shows she really cares and I appreciate that🩵. If you are serious about training and improving the quality of your health, give it a try.

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★ 4

Clean, inviting, and full of positive energy.

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★ 5

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★ 2

I think Orangetheory has potential, but I feel it could improve on class size and instructor engagement.

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★ 3

The workout itself is solid and definitely gets your heart rate up. Coaches are motivating and the studio is nice but front desk can be disorganized and it’s hard to get answers about membership or billing. It’s a good workout if you just drop in but the management side needs improvement.

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★ 1

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★ 5

THE BEST STUDIO EVER!!!!!! Always have goodies, cafecito and all the staff and trainers are amazing 🫶🏽

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★ 5

Great place to train in downtown , highly recomended , I been working out here for more than 2 years and I love this studio ! And the pole that work I the from desk is the best.

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★ 1

No one answering calls, no one answer emails! Trying to cancel membership for months and can’t get in hold of anyone! Stay away

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★ 5

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★ 1

Really bad customer service, Arthur is really rude and needs to learn about customer service.

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★ 5

This is a great studio! This is by far the best workout option in the Downtown Miami location. Nice mix of strength and cardio classes offered. And the training staff are great!

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★ 5

I love the Orange program and classes because in just one hour, you get an amazing full-body workout that combines cardio and weights. But what I love even more is how Rachel and Jasmine bring such great energy and a positive vibe to every session! They make the workouts fun, motivating, and leave you feeling stronger and more confident every time.

The front desk staff is also super friendly and kind to everyone.

I highly recommend coming to the downtown classes — you won’t regret it!

Source: Google

★ 5

Love this location.. Ashley and Rachel bring the heat!!!! 🔥 🔥 🔥

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★ 1

I’m visiting from out of state for my bachelorette. I love Orangetheory as my home gym. However, this Orangetheory was really disappointing. My bridesmaids planned ahead and called to ensure we would have a drop in fee as I’m already a member. After the class, we were informed by the front desk associate that the previous drop in fee quoted several weeks ago could not be honored because they don’t have an option to charge us that amount. I’m extremely disappointed that this gym didn’t honor the price they gave us over the phone after we called ahead multiple times to make sure we were getting the same quote. It has ruined my experience with Orangetheory Miami. I will not be returning to this Orangetheory in the future.

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★ 1

Planned an outing for a bachelorette and called and specifically spoke to someone named Jonny to assist with booking for our group of 4. He specifically quoted us a drop in fee for the 2 members of our group who did not have premier memberships and we even called the night before to confirm we were all set to go. After the class, we were informed by the front desk associate that the previous drop in fee quoted several weeks ago could not be honored because they don’t have an option to charge us that amount. He also said he called his manager who said they could not honor the price we were quoted even though it was due to their staff’s error. While the workout was great, this was an awful customer experience and I highly encourage anyone to reconsider attending a class here due to their lack of flexibility and basic customer service skills. Management should also reconsider empowering staff or at minimum investing in a software system that allows staff to edit pricing when an error is made.

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★ 5

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★ 1

This Orangetheory became the shelter for the people after the shut down the Brickell location without warning and is forcing members to transfer without consent.

I have emailed them multiple times requesting an immediate cancellation—which should be automatic since they shut down my gym—and NO ONE has responded. They are actively ignoring members while continuing to charge people for a service they no longer have access to.

This is fraudulent and unethical. They make cancellation impossible and hold memberships hostage. If you value your time and money, stay far away. Disputing charges and escalating this. Shameful business practices.

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★ 5

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★ 5

Greatest place for fitness, community, and support during your health and fitness journey!

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★ 5

Writing this review only 1 month in lol but I couldn’t help but share how I feel about this OTF!! I always knew I wanted to try out OTF, but for some reason I never got to it. After becoming a ClassPass member, I just wasn’t seeing the results I wanted and it was quite expensive for the credits you get. It was also lacking the “community feel” unless you wanted to spend your credits all in one place but that defeats the whole purpose of ClassPass. Anyways, I’ve been living here for 2 years, I moved here from Michigan, which if you know or been, it’s the complete opposite of Miami, not only in terms of weather. One thing I miss about Michigan are the people, the people are so friendly especially the customer service, they care deeply and I definitely took it for granted, however ever since I started going to OTF, the community was the first time I felt it was similar to home! This is the first place in Miami that truly blew me away with how friendly the staff was! The coaches and front desk staff are super friendly! Ashley helped me since my very first class, she’s been so friendly and encouraging! She pushes me to go above and beyond I ever thought I would do. She is always correcting my form and adjusting me if I need to and is so kind to everyone. Rachel, is also a great coach! She brings in the energy! She’s so kind and uplifting! They both always correct me on my form or help me when I am confused and as a newbie it’s quite often lol. Ro at the front desk is also very kind. He’s a great energy and always treating everyone with kindness. They some how always remember your name when you walk through the door, that’s got to say something! I started off at 8 classes a month, now I am on the unlimited plan because I just couldn’t get enough lol. I look forward to everyday and feel so good afterwards and during. Something about pushing yourself in this environment is extremely rewarding. I feel the best I’ve ever felt physically and mentally! I definitely am loving this studio and don’t know how I ever did life before it. Only thing is, I wish they had a 6am class so it would give me enough time to workout before work. The 5am class in nice but a tad too early for me. The night classes are fun though, the groups are split into 2 are nice because doing weight and rowing before running is my preference! Definitely an amazing studio. People talk to you here, it’s warm and friendly even if you are new. Have an open mind, say hi to people, and pretty much you will do great! I definitely recommend this location too. Clean and friendly!

Update- I’m now 41 classes in. I love it here, the people are SO friendly, the coaches are great. They actually correct your form and do everything in their power to make sure you get it down. Since being here Steven has started and he is a great coach! He has great energy and music as well. Literally ALL the coaches and staff are everything!! I’ve done OTF in other locations, nothing compares to this!! Great energy and you feel even better after the workout! Def check out a class with Rachel, Ashely, and Steven! Ro is still the kindest at the front desk!

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★ 1

Ty Ussery is a liar and thief. My wife's membership was erroneously migrated to this location from the south beach location that closed. Initially, when I reached out, Ty responded by requesting I provide the cancelation form submitted at the south beach location prior to close and stated, with the previous south beach owner on the call, that he needed that document to provide the refund for the membership fee my wife was charged in error. The document was "needed to back the refund with corporate."

Well, I submitted the doc my wife had submitted in the SoBe location, and suddenly, Ty changed his position and decided this was no longer sufficient to provide the refund for an OGT error. He also stopped answering my emails so we could discuss this. So, my wife was punished and robbed of a month's membership fee for a gym she'll never step foot in, less now that we've had this experience. I gave it a single star just to write this review. This man's ethics are not my ethics, and the impression he left me with is that he needs the money more than we do.

Beware!

::Update 20th Dec 2024::
Still no reply from Ty or anyone else. The suggestion to email the manager email address is ineffective as that was my first step and only leads you to, you guessed it, Ty.

Liars and thieves. That's the only impression I'm left with.

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★ 5

HIIT workout and good cardio the trainers are professional and friendly

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★ 1

OTF is such a scam. After the South Beach studio closed a few months ago, my membership got moved to this location automatically and cancelling has been an absolute nightmare. It’s been months and they are stilling trying to charge me hundreds of dollars every month. Multiple calls, emails, runarounds, etc. Wish I never tried the brand in the first place.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I truly appreciate the entire crew at Orange Theory, but Camilo, without a doubt, is the best teacher/ trainer I've ever had. His guidance and support have been invaluable to me.
Thank you so much for always bringing positive and uplifting energy to our workouts and keeping us motivated. Your encouragement to lift more, lift heavier, and push further has made a huge impact on my life. Your influence will continue to inspire me in the future. I want to express my sincere thanks, and you will truly be missed. Wishing you all the best!"

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★ 1

They will ignore your cancellation request and keep charging you even after you give your 30 day notice.

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★ 5

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★ 5

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★ 5

I am leaving this review as a cross-regional visitor from another Orangetheory studio. Visiting Miami, we wanted to keep up our Orangetheory routine and decided to visit the Downtown Miami (Vizcayne) studio since it was right next to our hotel.

The studio is spacious, with 14 pieces of equipment at each station and plenty of room to spread out. The front desk was very friendly and welcoming and the amenities were all in great condition (including the water filter status green light on the bottle filling station, which is something many other studios overlook). Just be aware that the lockers do not have built-in locks, so you will need to bring your own or just keep your stuff with you while working out.

The best part of our visit, though, was getting to have RJ as our coach twice - he is one of the best Orangetheory coaches we have seen anywhere in the country and a huge asset to the Downtown Miami studio!

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★ 5

On vacation with two fellow OTF fans. We decided to check out this downtown studio and were not disappointed! The studio manager Tiffany & coach Anna were so kind, energetic and welcoming. The studio is clean and updated. Exactly what we needed and we can’t wait to go back tomorrow. Highly recommend this premier studio!

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★ 5

Trainers are friendly and helpful, equipment is in great quality, convenient location

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★ 5

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★ 5

OTF downtown I love you guys, starting from the staff and coaches are amazing! Special thanks to my favorite’s coaches Camilo and Xavier

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★ 5

I was looking for a gym that wasn’t boring and started calling different places. Called OTF brickell and they couldn’t accommodate me. When I called here Jasmine took the time to help me and explained everything over the phone. I signed up for unlimited classes and Lynda gave me a tour the first day. She was very nice. Every coach they have offers the same level of service. They care about you and your progress, they push you but also respect your fitness level. I haven’t missed a single class since I started. I don’t usually leave reviews but if you are looking for a good place to start, this is definitely it.

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★ 5

This studio is phenomenal!
I highly recommend taking a class at this location.
The employees and coaches are so nice, I like that they are always there to help and answer any questions I have.
The bathrooms and showers are kept so clean. After each workout, I feel energized and refreshed.

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★ 5

I’ve been a member of OTF for over 3 years now, and have gone to multiple studios across different states. DT Miami studio is one of my all time favorites. The staff treats you like family, from remembering little details about you, to bringing members together outside of the studio. The coaches are all amazing, have great playlists always, and get you motivated for the best workouts. 10/10, definitely recommend.

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★ 1

Please read the negative reviews and DON'T make my mistake of going to Orangetheory downtown!!! First of all the area is dangerous and VERY dirty! Parking is terrible if not impossible and VERY expensive! Orangetheory downtown instructors are nice the first trial day when they are eager to sign you up and then they are rude and impatient and basically ignore you. Orangetheory downtown has a very aggressive and dishonest sales strategy which you should be aware of. I work in Brickell so I wanted to go to the Orangetheory in Brickell not Orangetheory downtown but they hadn't opened yet. The people at Orangetheory downtown convinced me to sign up for Orangetheory downtown assuring me that in a couple of months when Orangetheory BrickelI opened I would be able to easily transfer at no additional cost. One of them even went as far as to say that they, Orangetheory downtown, were much better than the Orangetheory Brickell which now I see is completely false. I called several times trying to transfer and they had me back and forth calling the Orangetheory Brickell (because they obviously don't want you to transfer, they don't care if it's the "same" company). Additionally, when they wanted me to sign up at Orangetheory downtown they explained that you can go to any Orangetheory location at no additional cost and they assured me that I would also be able to go to the Orangetheory Brickell which is false because they didn't inform me that I would have to pay an additional fee to go to the Orangetheory Brickell. When I called to cancel at Orangetheory downtown (several times!!) they aggressively would try to sell me other packages so that I wouldn't cancel. I called to cancel in May (which they have on record) and have been charging me every month since! I called when I realized this and Tiffany the manager told me that they do have the calls on record but she couldn't help me or give me a refund for all those months which they had been charging me because they didn't have a signed form. I explained that no one had sent me the form or explained this to me during those calls and she replied that since the guy that took my calls (George) wasn't working there anymore that that there is nothing she could do. Terrible customer service and terrible experience! I feel that I have been completely a deceived and taken advantage of. DO NOT GO TO Orangetheory downtown!!

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★ 1

Everything is great until you tell them you need to cancel your membership… Extremely disappointed with their lack of empathy

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★ 5

I love it!!! The classes are very fun and challenging. The coaches and all the people at the front desk are super friendly and attentive. I have been recommending it to everyone. I like the monitoring system, because you can see the progress and you can challenge yourself.

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★ 4

Camilo, RJ, Jay & Anna are my favs! Great energy and classes. Camilos & Jays music really get you going for those all outs

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★ 1

My experience with Orange Theory Downtown customer service was EXTREMELY DISAPPOINTED . Despite cancelling my membership within the allotted 30 days, I was still charged for an entire month. The reason?? They FAILED to send me the necessary sign-up papers via email because I couldn’t go in person since I was out of town for my mother’s funeral. To make matters worse, the lady I spoke with regarding the issue was not only unhelpful, but also incredibly rude. When I explained that I needed to cancel due to the recent passing of my mother, she displayed a complete lack of empathy and understanding.
It’s clear that this place only cares about money and doesn’t value their customers. They were also unclear about their terms when I signed up. I STRONGLY ADVICE against joining this LOCATION IN SPECIFIC if you expect good customer service and transparency.

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★ 5

Lots of running and sprints on treadmills, but it really gets your heart rate up and makes for a great workout! The weight portion could have been a little harder, wasn’t too sore after, but I workout regularly. The competition aspect is great for anyone needing that extra motivation to push themselves. Staffs super friendly and clean gym. Would go again.

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★ 5

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★ 5

I love going Orange Theory downtown Miami, staff and coachs are amazing!!!! They are always willing to help you with a smile on their face! Good vibes and great attitude! If you want to make changes in your health, body and mind, this is the place. I highly recommend Orange Theory downtown Miami!

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★ 5

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★ 5

Best gym in Miami!! Coaches and staff are the friendliest! They are all high energy and motivated and truly care about their gym and people

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★ 5

I came from LA and had a blast. The workout, as always, was intense. Anna’s playlist was fire! Made the workout and sweat that much worth it. Tiffany, the receptionist queen was super patient when I was looking for a shirt to show off my OTF love. Thank you, OTF Miami, for helping me feel less guilty about eating/drinking my heart out during vacay!

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★ 5

Love this place. I love that I don’t have to think about the workout I’m going to do for the day, it’s all planned out for you. I go in, sweat my butt off and feel accomplished for the day ! The coaches are actually super motivating in pushing you to hit your goals and the front desk staff is super welcoming. Tiffany, I think she’s one of the managers, is incredible ! She makes sure everything is always running smoothly and that the environment is super professional. Highly highly recommended Orangetheory !

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★ 5

Amazing workout and environment! All stuff is incredibly nice and welcoming. All members are super nice too. Great culture. Workout is so good! I feel so great after every single workout :) I love it

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★ 5

I started classes here to get in shape for my wedding 2 years ago, and now I cant imagine my life without OTF. Downtown, the location is perfect for me, and the coaches are amazing! The music is always on point and sometimes there are beach workouts (so fun!) and even happy hours!

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★ 5

I absolutely love it here at the downtown location. Miami is a crazy and unpredictable city, and OTF offers consistency with their drive, dedication, and enthusiasm for their members improving. Only a month after I moved her, they were closed for studio modifications, so the studio manager conducted a 2 hour beach workout on a Saturday to make sure members got their workout in. I love the coaches and the staff, definitely recommend trying out this studio. You’ll love it.

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★ 5

Excellent workout. I’d recommend to anyone

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★ 5

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★ 2

Not sure why anyone would pay so much money to have access to the exact same machines found at planet fitness for only $10/month. I understand that there are trainers and classes but I didn’t see how it was anything I couldn’t do on my own. I only tried one free class so maybe I shouldn’t be so negative, but the aggressive sales approach to get me to join immediately after class was a big turn off. There is a lot of talk of how the class can be modified to fit your health/comfort needs but I’m not convinced that’s entirely true

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★ 5

OTF BRICKELL is the ideal location for you if you're seeking for a quick and effective exercise environment. The exterior appears lovely. I am really eager for the studio to open. When I spoke with Megan, I felt unique since she understood what I was seeking after learning about my objectives. The mood is unmistakable! What a wonderful crew, too! Even from our little conversation, Megan and the rest of the OTF BRICKELL team gave out an incredible vibe and excellent enthusiasm. I will unquestionably suggest OTF Brickell to everyone I know! This place is fantastic.

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★ 5

I love OT Brickell! The staff have been very helpful leading up to the opening, particularly Megan. I can’t wait to start! I’ve been going to orange theory for 2 years and I’m very excited to have a flagship gym in brickell. I love OT downtown as el but it takes me a lot of time to get there and parking is complicated. I’m really excited for this!

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★ 5

Excellent location

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★ 5

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★ 1

Flexibility terrible. Tried something for a new year, now I know it won’t be orange theory. Thank you for that.

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★ 5

Anna is the best coach at this moment in orange. She motivates a lot, she corrected you when you are not doing the exercises well, she is very dedicated with the group and the music with her is good too.

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★ 5

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★ 5

The best workout classes! The manager, Tiffany is so friendly!!! Shout out to the amazing trainers, Toni, Jay, Karen and Xavier!!! Life changer!

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★ 5

Be ready to get hooked. OTF will get you burning calories for the entire day. The classes are fun, the coaches hype you up and the members are a big family.

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★ 5

Amazing Coaches and staff dedicated to achieving our goals and conveniently located in the heart of downtown Miami, FL. There is always something new and exciting going on. For this month we have Spirit week, Hell Week, Midnight Workout etc. which keeps me coming back and getting a great workout in every time. They treat everyone like family!

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★ 5

Good location and fun class.

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★ 5

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★ 5

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★ 5

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★ 5

If you looking for a place to get your workout done fast and efficiently OT is the perfect place for you. Its a high intensity workout based on your heart rate and let me tell you... the vibe is unforgettable!! The coaches are always hyping us up and taking us to our limit. With them I achieve goals that would never be possible if I were to workout by myself. At orange theory I learned to fall in the love with the process of becoming the very best version of myself everyday, and that you can always add that .1 .2 to improve your endurance. I feel at home in my studio and love to be part of such a great community♥️

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★ 1

Terrible customer service and overall approach to running a business. Clear out the inattentive women at the front desk or keep losing clientele.

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★ 5

I love

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★ 5

The best workout in Miami. I’ve been a member of Equinox for years. But when I moved to downtown I was looking for something new. A friend recommended me orange fitness and I loved it. The workouts work for me and I saw the best results on my body. It’s clean, the staff is amazing. My favorite one is Maria Belen she is so friendly and professional. I would recommend this facility to everyone.

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★ 5

Great trainers and atmosphere. Only gym I’ve actually ever stuck too. I also love that I can freeze my account when I need as I leave Overseas a lot for work and they pause my account. The workouts are great though, I burn between 750-1000 calories everytime I go and every class is different enough to keep it interesting.

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★ 5

Buenísimas clases solo que se dictan en inglés y son expensive

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★ 5

I love Orange Theory Downtown. Not only are the workouts great, but the staff and coaches are super helpful, accommodating, and friendly. They do a great job of sanitizing in between sessions, and help motivate you towards your fitness goals.

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★ 5

This location is great, the trainers are all amazing, Karen and the weekend staff are so helpful and I love that they maintain the studio very clean and do an extra cleanings between work out groups. The exercise is specific to each day, my husband and I have been going for almost a month and haven’t repeated any exercises yet, always something new which keeps you from getting bored. I definitely recommend it, it’s a very efficient hour of exercise if you have a busy day like me this is the best way to get that work out in your day. The 6am class has upbeat music that will wake up anyone, I love it. Thanks OTF team for making the downtown studio welcoming!

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★ 5

Worth it! Thank you Maria B and Celeste for introducing me to OT, for your friendliness, accountability support, and knowledge. OT downtown is clean, friendly, and upbeat! Perfect for workouts!

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★ 5

I love Orange theory fitness it’s great for my body and mind . I like the fact the the workout is designed for everyone, no matter of age and body type . I like the downtown the most . The staff is great helpful and positive , especially Paula she is always bringing great energy to the OT environment . All the coaches are great and helpful , Especially Ana . I feel very happy when I walk out after the work out . Thank You guys

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★ 5

Orangetheory fitness in Downtown Miami is the best gym in Miami. Karen the assistant manager is amazing. Tiffany is very helpful and friendly . Really all the staff is amazing from the front desk to the coaches are all very helpful. This gym is affordable, clean and very accommodating. I most definitely recommend!

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★ 5

Been a member of Orange Theory for a number of years and the organization as a whole is amazing. The concept and commitment is consistent no matter where you attend classes globally. The Downtown Miami location has great coaches and staff. Very clean, professional, spacious and lots of fun. The staff is very friendly and celebrates your successes with you. A great way to make your day better!

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★ 5

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★ 5

OTF in downtown Miami is my favorite gym I have ever been too. The staff is so friendly and welcoming especially Karen and Tiffany. The facilities are very clean and the staff does a great job following Covid guidelines. The workouts are intense and I love how the instructors really push you to be your best. Shoutout to Ana and Dez who are very energetic coaches and are super helpful to ensure you have the right form during the exercises. I have worked out in many different types of gyms but I am by far in the best shape of my life because of orange theory!! I also love that I can go to other locations while traveling so I never miss a workout. HIGHLY RECOMMEND :)

Source: Google

★ 5

Awesome team at OTF Downtown. Coaches and staff are fantastic, friendly, and knowledgeable.

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★ 5

I have been going to this OTF for sometime now. Staff is friendly and on top of it. Karen the assistant manager and front desk is quick and efficient. Karen texted me to come in after I missed my initial class which motivated me to come in later. Tiffany is awesome too and helpful and accommodating. Coaches are amazing (Jarrett, Josh, Catilyn, Dez, Tonya).good training, music, and motivation.

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★ 5

The staff and trainers are incredible! I love showing up at 6am every day to get my work-out on! My milestones are are due to my own personal hard work, but my results my are due to the attention to detail by my awesome trainers pushing me to 12 spat points every day!

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★ 5

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★ 5

Thank you ladies for making me feel welcome during my vacation. Coach Anna was amazing and she helped me reach two personal records while there. I really enjoyed earning my Miami splat points. See y’all next time ❤️

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★ 5

They are very responsible with the schedules, cleaning and care of the participants.

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★ 1

There are a MILLION places to workout in Miami, DO NOT WASTE YOUR MONEY HERE. The staff is beyond rude and unprofessional & on top of that Anna is a terrible coach!!! She just rambles everything off in the beginning & expects you to know what to do the whole hour. I literally went to one class & walked out halfway through/cancelled my membership and then I had to deal w the rude ignorant desk team (who clearly doesnt do the OT workouts😂)

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

I've been a member of OTF Downtown for several years now and I absolutely love it! The staff, trainers, workouts..everything is amazing and you really feel like family here. They're always doing fun workouts and milestone workouts to track your progress and see your improvement over time. I also was VERY impressed with their re-opening safety procedures post-covid. I truly feel safer exercising at OTF than anywhere else, as you never touch the same equipment as anyone else, we're all properly socially distanced and they disinfect everything during and after every class. Highly recommend!

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★ 5

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★ 5

Awesome place to workout!

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★ 5

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★ 5

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★ 5

OTF Downtown is an amazing safe place! I feel so comfortable working out here. The staff is very friendly and the coaches are the best, always motivating and pushing us! Thanks OTF!

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★ 1

Very very disappointed with the communication "COVID -19 wise"... I started just one week before the lockdown, in march. So, I payed for the whole
month and couldn't go anymore.
Orangetheory keep charging in my credit card, the whole month fee even if one don't go, for feeling still unsecured by the "new times" we are facing with this virus.... In this case, not fair charging full price in my opinion..

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★ 5

So glad to be back at OTF after a few months of quarantine. The measures the studio is taking to ensure our health and safety are above and beyond! Feeling safe and ready to continue strengthening my immune system at the place that feels like home with friendly staff and an amazing workout!

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★ 5

I absolutely love OTF DOWNTOWN MIAMI. now that gyms are back open, they have taken even more steps to keep us safe. Temperature checks at the door, hand sanitizer everywhere and even more wipes than before. Staff is always welcoming and the Coaches are unbelievable. Love this place!!!! 🧡🧡

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★ 5

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★ 5

Great work out place

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★ 5

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★ 5

Love it!

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★ 5

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★ 1

The lady working at the front desk at 9.30AM on December 3rd, 2019 was so unpleasant. She gives attitude and needs to be flagged by her supervisors. Extremely rude.

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★ 5

I love this workout. No guess work and you’re done in an hour and you walk out of class knowing you did something to better your health and fitness.

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★ 4

Amazing vicinity! Staff is enormously pleasant and useful and the trainers push you to your max! The exercises are constantly different so you by no means attain a plateau and it's an appropriate aggregate of persistence, electricity, & energy! I'm inspired how a good deal I've improved in only one month!

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★ 5

Love it

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★ 4

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★ 5

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★ 5

Coach tonya was awesome! So welcoming being from out of state. Loved her energy at 5:30am!

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★ 5

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★ 5

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★ 1

I went for the first time to check out the class. I arrived 15 mins earlier and they said I am not ok to
Go because I had to arrive 30 mins earlier. That is not indicated anywhere on a website. Is that the attitude for the new client? Wow? What do u need 30 mins for? What a waste of time. Just go run in the park for free. Never again.

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★ 3

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★ 5

The staff is always welcoming to everyone with a big smile and put in so much effort remembering everyone's names. That to me is very important because it always sets the tone for the environment.Then the coaches follow up on the positive and welcoming environment and sincerely care for the clients.From head coach Anna, coach Tonya, coach Amber and coach Sandy - they create a wonderful family environment and make us all feel a part of something.

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★ 5

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★ 4

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★ 5

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★ 1

I wanted to try out this workout group. Got an introductiory invitation that got me interested enough to come in only to find a pesky gate keeper who wanted Drivers License, proof of residency and other intrusive information that made me feel very uneasy. (completely killed the enthusiasm.) I asked if this was a try out for fitness club, or prequalificatuon process for legal US status. Hey. snow flake...you're not a privileged or high end club, you're just another business for profit.

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★ 5

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★ 5

Coaches are amazing they are always pushing me up to get my best!. I love to go there because each exercise is better than. Before and make feel strong burning calories and modeling my body... I think this is the best and more complete exercise that I have been practice..because is whole body workout..

I love Anna, Amber and Toya they are the best!!!!!!

Source: Google

★ 4

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★ 5

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★ 5

Awesome experience . Friendly staff. Anna is an awesome instructor. She pushes and Challenges me to be better.

Source: Google

★ 1

I was so excited to try out Orange Theory for the first time. After doing some research it sounded like the right type of environment for me. I loved how the website spoke about how intimidating it can be to start a new workout class and that at Orange Theory they understand that and offer a friendly and welcoming environment.
I just relocated to Miami 5 days ago and was looking forward to starting a new fitness routine and hopefully meeting some new people through the classes. I registered for my introductory free class and then was contacted by someone from the studio saying I needed to bring proof of residence with me otherwise I would have to pay for the class. I explained that I have just moved here and as such I do not have proof of residence yet. Instead of trying to be accommodating the person just reiterated that I would need proof of residence.
I feel completely put off orange theory. I do not feel like this was an appropriate welcome at all.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I hesitated to get an OrangeTheory membership for a while until I found out about the $10 off the monthly membership offered by Miami-Dade County EASYPerks! The classes make for amazing and satisfying workouts, so glad I signed up!!

Source: Google

★ 5

Friendly staff, clean facility, great coaches!

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★ 5

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★ 1

This place is horrible to work with, I ever heard and my fiancé experience, firing people over the text for silly reason but also unprofessional people to work with please AVOID this place, not worth it.

Source: Google

★ 5

Este es el perfecto lugar para hacer ejercicios dirigidos y tonificar el cuerpo.
El tipo de máquinas que hay allí no las tienen los demás gimnasios. Toda mi vida he hecho ejercicios en diferentes gimnasios, pero este es el mejor. Los entrenadores son excelentes, muy profesionales y con buen trato.Los felicito. Amo este lugar y lo recomiendo si deseas mejorar tu salud a través de ejercicios. Vale la pena darle lo mejor a tu cuerpo.

Source: Google

★ 5

Un supermercado orgánico único

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★ 5

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★ 5

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★ 5

Super friendly staff at downtown miami branch. Trainers are extraordinary and encourage everyone non-stop throughout the work out.

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★ 5

Did a drop in from out of town and this location was great!! The front desk staff were very nice and accommodating. I went to two classes both with their coach Anna. Anna, was energetic and fun! She made a point to call us all by name (even the out of towners) and was super motivating throughout the work out! I am 7 months pregnant and she gave me some modifications for floor exercises without me asking. Overall it was a great experience! If I’m ever in town for work again I’ll be back :)

Source: Google

★ 5

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★ 5

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★ 5

Great studio

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★ 5

I love this place.

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★ 1

Moved to an area without an Orange Theory nearby, They refuse to cancel my membership without charging me for a full month ($169.00 even though I've been a freeze fee for months.

If the would of explained this to me from the begginging I would of cancled the last month I had used the gym in March 2017. I put the account on freeze from March till now paying $15 per month to keep the account active since I wanted to go back. Since then I had to move to a different city that doersnt have any orange theories close to home. I moved for my elderly father to help run his business. I would think given the circumstances they could waive charging me a full month to cancel.

Ive always been on good terms with the gym and always paid. Apparently clients going through some issues and moving thier life is no interest to this locations. Even equinox let me cancel my membership for moving out of town. Avoid orange theory at all costs. I don't treat people like this in my business and nor should they.

Source: Google

★ 4

Fun workouts, lacks the amenities of a full service gym

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★ 5

Parking sucks, but it is worth it.

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★ 4

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★ 5

Work outs are the best here, everyone is super nice also and trainers make you feel super motivated!

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★ 1

Where's the parking area in this gym????

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★ 5

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★ 3

Great workout. Amazing trainers. Effective. But WAY OVERPRICED

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★ 5

Nimai is an awesome instructor but desk staff could be more customer service oriented.

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★ 4

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★ 5

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★ 5

I love the head coach Anna, she is the best. I have read some of these reviews and it does not do the staff justice.

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★ 1

Mucho cuidado con el servicio, muy engañoso, leer bien el contrato te cobran hasta porque respiras... :(
Las clases son buenas pero tengan cuidado, es muy caro!!!

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★ 5

I have been going to this Orange Theory Fitness location for 8 months now. I absolutely love this workout! Best one I've ever had. I always give a 100% to every workout session, and as I result I get 100% back in results. Basically you get what you give. I love all the instructors, my favorite is Nimai and I also have nothing but positive things to say about all the staff members.

Source: Google

★ 1

I would like to first state that I am normally against leaving bad reviews. I like to support and give positivity to all things, especially local establishments. Truly, It takes a lot for me to say anything negative about a place. But, this place has pushed me to that point.

**Please note that I believe Orange theory is a wonderful workout and I recommend it, just NOT HERE. **

The staff at this venue is horrible! Do NOT go to this location! Go the the South Beach location. The downtown staff is beyond rude, and unhelpful.

I was already a member at the SOBE location and a young lady rep from this location gave me an attitude telling me that I couldn't attend a class without signing up there. She made me believe that I had to sign up as a member at this one in order to attend a class. I found out later that THIS IS NOT TRUE. They just wanted to change my membership location to their location. I made it clear that I wanted to stay at my location; SOBE. I was promised it wouldn't be an issue and I could remain at SOBE. The only hold was that my already existing membership at the SOBE location just needed renewing and she told me I could "renew" at their location without changing my home from SOBE.

The next day I attended my SOBE location and was informed the downtown office changed my "home" to theirs. They then started charging me for a membership there. I went in person to the downtown office and informed them I did not agree to switching my membership to their location and wanted it cancelled. The young women who made the switch insisted that I did and refused to cancel it. I had to get my SOBE office to reach out to them and have it corrected. Or so I thought...

It was corrected for about two months and recently, out of nowhere, this location is AGAIN trying to force me to pay a membership and stating I never cancelled it. I have gone by two times and written an email stating I do not approve the charges. Each time I went by in person I was told by the same extremely rude and overly defensive lady that "only the manager can handle my situation and he isn't here now". When I ask when I can see him, I was told with a tone of annoyance, "he comes and goes, just come back and try again or call in next time". When I emailed I was told they have no record of cancellation and to come by to correct it.

It's a unnecessary circle of stupidity and down right atrocious customer service. Why should I have to go back and forth, chasing them around to resolve something that I stated I did not agree to within 48 hours of the initial situation taking place?! It's disgusting and not how any establishment should treat their customers.

So please heed my warning. Don't get mixed up with this place and if you do choose to, just make sure they overly explain exactly what they are signing you up for.

Source: Google

★ 5

I've been going to OTF at the Downtown Miami location for 3 years now. I also work out on my own and run. I like variety and to be challenged in my workout and OTF provides it. I love that you can monitor your progress during class and that you get your results via email. The trainers are enthusiastic, professional and involved. I'm hooked and look forward to every workout.

Source: Google

★ 1

The guy at the front desk was just plain Rude... All he was interested in was me giving him my credit card. I would strongly discourage anyone who is interested in this place.

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★ 5

Love this place, best teachers, best team, easy in and out, and it is always impeccable! Best workout, been doing it for a year to complement my yoga practice, saw results right away.

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★ 5

I enjoy the instructors, in particular, Anna. She is the bomb. Sonia is great too. The trainers there know my name, my goals, and my strenghts and weaknesses. And they are pleasant, likeable people with whom i love to train. The workouts are varied, fun, and challenging. It is the only workout program i have ever stuck with. I'm seeing the difference in my body. I actually look forward to attending sessions. I love orange theory in dtown miami.

Source: Google

★ 5

This place is amazing. In a short time the staff has pushed me harder and harder and are helping me become the best version of myself that I can be. The workouts are great, always leave drenched in sweat and always have fun! I highly recommend checking it out!!

Source: Google

★ 1

I had a class registered at the orange theory in Downtown Miami at 6:45pm. I convinced my boyfriend to come with me and try the class for the first time. I called ahead of time to make sure they would have space for the two of us and they asked me to arrive a little earlier to take some information they need from him. We decided to take the metro mover (to avoid paying the $3 parking on top of the already expensive class). We finally got there at 6:40pm. No one had entered the class yet... the guy at the front desk told us that my boyfriend would not be able to go in because it was too late!! Having been at the weston location for over a year, I had never seen this kind of tretment. On top of that I was not going to do the class with my boyfriend waiting for me outside, so I asked him if I could change my class to another time or day so that both of us could do it. The guy said that if I don't do the class I would loose my money! Really? What kind of service is that again? They couldn't just take my boyfriend information and change our class for another day? . Well, the result is that my boyfriend doesn't want to come back to orange theory (you lost a customer before his first day) ... and me, I will go back because I love it, but definitely to a different location (probably the one close to my job where I have always been treated great). Too bad... but I would never recommend this location to anyone else.

Source: Google