★ 5

Absolutely love it, great and clean studio, the personnel is kind and energetic, and the classes are a great addition to my weekly work out schedule.

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★ 5

Staff/coaches are always friendly and welcoming. They learn your preferences and make you feel at home. Coaches are motivating and encouraging. Some are pretty funny too! No matter how tired or blah you may feel before walking through the doors, or how stressful a day, you will ALWAYS leave with a smile on your face. Great for all fitness levels.

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★ 1

**"Warning: Poor Customer Service at Orangetheory Pinecrest!**

Today, I booked a session for myself and my family to try Orangetheory Pinecrest, and the experience was incredibly disappointing. Upon arriving 15 minutes early, the receptionist was outright rude and unprofessional. Instead of welcoming us, she abruptly informed us that we couldn’t attend the class because we were supposed to arrive 30 minutes early to "familiarize ourselves with the gym." + local ids that we live in the neighborhood. After explaining to her that we are visiting Miami and staying at my brother's place who is living in Pinecrest she didnt care and turned us down.

No prior notice about this policy was given at booking, and her dismissive attitude made it clear that customer satisfaction wasn’t a priority. If you’re considering this location, beware—unless you enjoy being turned away after following standard gym etiquette and dealing with unwelcoming staff.

Would not recommend. I am sharing my email that proves i booked ahead of time.

Source: Google

★ 1

I booked a class at Orangetheory a day in advance and was clearly told it was free for first-timers. When I arrived, the experience was incredibly disappointing. The staff was unwelcoming and told me I had to pay because I didn’t arrive 30 minutes early — something that was never communicated beforehand. That policy makes no sense, especially when the class itself hadn’t even started. They turned me away and completely ruined both my workout and my day. Extremely unprofessional and not the kind of energy you’d expect from a fitness brand that markets itself on community and motivation. Won’t be returning.

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★ 1

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★ 5

I truly love being part of the Orangetheory Pinecrest family—Coach Ale is amazing! The workouts are so well-structured and encouraging, and I always feel supported no matter where I’m at in my fitness journey. They push you in the best way, with challenges that help you grow but never overwhelm. It’s a place where you feel like you belong and can become your strongest self.

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★ 5

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★ 5

All the coaches are great. Ale's classes are highly recommended.

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★ 5

Coach Abby and Coach Jacob are the best! Great energy among the members!!

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★ 5

Amazing. Kenny is a gem!! Front staff are awesome. Help with questions. Love it!!

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★ 1

The worst customer service. Call another one or don't choose this one.

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★ 5

Amazing coaches at this location and an incredible workout! If you have been thinking about trying it, JUST DO IT. You won’t regret it!

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★ 5

Best workout in town. Jhaan is a great coach.

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★ 5

The best workouts with the best people!

The coaches and staff here are so awesome. They make every workout fun and challenging. I absolutely love OTF Pinecrest!

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★ 5

Omg what can I say, been a member since 2018. I love this place, amazing workouts amazing coaches amazing front staff. feels like a real home. I don’t feel like a member but family. Currently holding 2 memberships, (OTF and bodybuilding gym) could’ve canceled both and signed up for lifetime for my family and I but I decided to stay loyal to OTF because I belong here. With amazing coaches like Kenny, Ale and Gabriella. There’s no leaving this studio. Pinecrest has my heart. Had the pleasure of working with the regional manager Alex, and he is awesome.

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★ 5

Great workout, community and staff ♥️♥️

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★ 5

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★ 5

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★ 5

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★ 5

Gigi is the best! Great energy and keeps the workout fun and enjoyable! #loveorangetheory

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★ 5

I can’t say enough about this studio. Gigi & Rachel are such fun coaches! They inspire but also make you laugh while ensuring you’re lifting safely…but heavy! Tora & Melissa helped me out in celebrating my friends bday! They are so kind and helpful! Always love how I feel when I walk in!

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★ 4

The work out are really great

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★ 5

I love this location😊. Gigi and Ashly’s classes are amazing so much energy and great tips to improve your workout

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★ 5

Me encanta 👏👏👏👌

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★ 5

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★ 5

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★ 5

Not sure if it’s the runners high I’m still on or if this studio is just that good! I was recommended this location by a neighbor who frequents OT Pinecrest. I decided to check it out this morning after being away from OT for about a year, this location is amazing! The front staff and the coach were super helpful and friendly. Also, the treadmill and rower all seemed new and in great condition, the tread was easier to run on than the ones at my previous studio. I signed up without hesitation and with the prices and referral bonus going on right now you can’t beat it!

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★ 5

Great environment and coaching staff

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★ 5

Combination of cardio and floor exercises classes designed for all ages and fitness levels. Each class makes you compete with yourself and others if you want. I've come back in weight and endurance to pre pandemic levels, I'm happy with the program.

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★ 5

OT is intense, provides variety, and my studio’s playlist is also fun and diverse! The coaches provide much enthusiasm and motivation and also help me whenever I have trouble with floor exercises.

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★ 5

Great studio
Great coaches
Great customer service
Fun outcome oriented class

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★ 5

My favorite place to workout! All the instructors are so kind and knowledgeable, love to be able to go to different locations with the unlimited plan

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★ 5

Orange Theory Fitness offers the most efficient 60 minute workout there is. You’re in and out in exactly 60 minutes and you come out feeling alive. The front desk staff at pinecrest are very kind and knowledgeable. The coaches there are great and care about the members.

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★ 5

Laura was amazing! Had an awesome workout!! GreT people and excellent location!

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★ 5

IMO the greatest 1 hour group workout! What makes it even better are the team (coaches and staff). Coach Ale, Marcos, Kenny, Natasha, Steve are THE BEST!! Plus their experience ✨Front desk, Kat, Nicole, Gaby are all sweet and friendly which is the cherry top! Thank you for all you do!

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★ 5

Best workout and best coaches!

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★ 5

Best OTF in Miami! Amazing manager & staff!

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★ 5

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★ 5

What can I say… it’s my home away from home! I love the studio, I love the staff, and I love the workouts! My OTF family at Pinecrest is forever my BASE!

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★ 5

Signed up at the pinecrest studio and I’m so glad I did. The coaches are amazing and the members are an amazing family. Coach Ale and Coach Kenny are my two favorites! Love taking their classes. They always push me and bring the energy!!! Lots of fun. Kevin and Nicole at the front desk are awesome too and always helpful. Definitely recommend signing up here!!!

Source: Google

★ 5

I like the Repeatable workout. I know what to expect. The coaches know how far to push/challenge me based on my age and fitness level. I am not a person that loves exercising so it’s really hard to get there, but I feel great after I leave there. Love the recent focus on breathing technique. That was the one thing keeping me from progressing.

My coaches Natasha and Kenny are AWESOME!!

#PinecrestOTyourock

Source: Google

★ 5

First experience was great! Employees are very friendly and informative. Trainer Kenny was very helpful and welcoming.

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★ 5

Great place! One of the largest ones!!! Remember lighting is always orange and music is loud and fun! They do offer earplugs if you are sensitive! Great coaches and team members!

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★ 5

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★ 5

Always a great workout

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★ 5

First time at this location and I had a great work out!! Everyone at the front desk was super friendly and the studio is nicely equipped and clean. The class was challenging but coach Ale kept us motivated and engaged the whole class. Amazing experience!

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★ 5

Great place to workout. The staff keeps you motivated.

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★ 5

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★ 5

Love OTF workouts they truly have helped me with my weight, tone my body and muscles. The equipment is new and the studio is very clean. Great staff and truly amazing coaches.

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★ 5

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★ 5

Love this place! Great coaches.

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★ 1

I cancelled my membership and they are stealing from me. No response to emails and I cannot remove my credit card info. SCAMMERS

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★ 5

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★ 5

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★ 5

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★ 5

Love my classes here. Got great instructors. Always work up a sweat and appetite! Keeps me active and fit. New treadmills are awesome. Equipment is always in great shape and clean. And the mints at the end are my little reward for completing the class!

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★ 5

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★ 1

Food is not good

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★ 5

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★ 5

As an avid workout enthusiast and former Jr. Olympic athlete, I tried Orangetheory about 3 years ago in the Design District. I loved my experience there because of the coaches. The pandemic hit and, unfortunately, stopped my membership/working out. I then switched to Crossfit for 8 months, and despite becoming the strongest, I had ever been, I was also the heaviest. But more so, I missed the personal trainer connection that I had previously with OT. I tried out the Pinecrest location in December 2021, fell in love with OT again, and dropped 15 lbs! The best part of this studio IMO is the staff: From the front desk with Gabby, Ale, and Kevin to the trainers: Kenny, Marcos, and Gus. It feels like a second home and a place where I can be totally selfish and think about myself. Do yourself a favor and join this studio.

Source: Google

★ 5

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★ 5

+ Good balance between aerobic/anaerobic exercise, both with high intensity levels
+ Instructors are very good in ensuring people use appropriate weights and have correct form to avoid injury and maximize effectiveness
+ Great mood from instructors/staff/classmates and good music

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★ 5

Great staff

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★ 5

Friendly staff and love the workouts 💪

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This gym is very friendly and more importantly very clean. They spray down the machines and weights every 15 minutes and have the members wipe down their stations and weights before switching.

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★ 5

Awesome

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★ 5

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★ 5

Very professional and knowledgeable staff. They made me feel welcome and important. Very clean and positive environment. There's an orangetheory workout for everyone from beginners to advanced individuals

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★ 5

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★ 5

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★ 5

Intense one hour workout that is always different every day. Designed to keep the body shocked & not allowing it to plateu. Best results in short period of time if combined with a sensible diet. LOVE IT!

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★ 5

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★ 5

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★ 5

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★ 1

Refused to give a refund during a global pandemic and we are a huge hotspot in the US/world. Very unsatisfactory front desk service I would expect more from orange theory. I do not recommend this place to anyone. The workout is not worth the money, and now I am charged for absolutely no service being provided. The gym was closed for four months and then decided to charge me without me even knowing the gym opened again. DO NOT GO HERE.

Source: Google

★ 5

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★ 5

Amazing as always!!! Just wish it was back to 60 mins! 😍❤

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★ 5

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★ 5

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★ 5

Great instructors, staff, equipment and workouts.

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★ 5

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★ 5

Love the staff and coaches! They push you to do your best and at the end you feel great! Every class is different so you never get bored! Love the Pinecrest crew!

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★ 5

I have been a member here for years and LOVE the workouts. They are always challenging (combination of cardio and strength training) with amazing coaches who know how to motivate and run a group workout while at the same time giving individual attention to each member’s capacity and limitations. If there is any exercise that I cannot handle, the coach always tailors the workout to my abilities. The owner, coaches and staff at this location are all excellent and take great care to ensure members’ wellbeing and happiness and SUCCESS with their desired results.

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★ 4

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this place! Working out here for almost 2 years. It’s a great 1 hour workout using cardio and weights. I can go in and kill it or I can go in and just get a basic workout...just depends on how I’m feeling but either way I get it in. I like the staff/trainers. And, they have fun competitions that push you if you need that kind of thing...which I do:)

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff, awesome trainers, love that I just go and do.. no thinking.. and I come out knowing I had a great workout.

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★ 5

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★ 5

Great workouts, great trainers!

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★ 5

It's a complete workout! I feel so much stronger after I started.

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★ 5

It's a quick intense work out with trainers who know correct body mechanics & form to get a Full body workout!

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★ 5

Complete workout in one hour and it goes very fast ..... The ability of classes.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

LOVE LOVE OT! I have been to several studios around the country (all are VERY good), but this location is the BEST :) Both my husband and I are members and we find that the coaches are extremely motivated and enjoy their job. (Shout out to Kenny, Juan, Thomas and Cynthia) I love the variation that each session provides, you never get bored, you burn tons of calories and the time flies by.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

I visit this location of Orange Theory when I am in Miami and they make me feel right at home as if I were at my home studio. It is in a convenient location for me and parking is not a problem. The girls at the front desk are incredibly nice and the trainers I have had classes with are great! The studio has plenty of equipment and they will make adjustments if the class ends up being too full! I've never had a problem getting into a class. Only downside is some of the treadmills are older and I don't like the interface of those but I will just use the other ones haha.

Source: Google

★ 5

Great experience!! The front staff was great and made me feel comfortable. My instructor was very good at keeping an eye on me and changing certain things I could not do. My overall experience was great and I can not wait to go back and take another class.

Source: Google

★ 1

Para mi en lo particular es la experiencia más baja y mezquina que he tenido en mi vida en lo que que gym se refiere son unos estafadores, des......... y todo lo peor por decírselos así de una forma decente la cual aun así no se merecen, me sty refiriéndo en lo particular al que está ubicado en la 184 y la Us1 me cobran 159 dólares y a los 3 días me doy baja es bochornoso el dinero que se paga por 1 hora diaria, y el entrenamiento que te dan por sólo media hora en la estera y dsps un poco de pesa y piernas así me voy a otro gym que no sean tan ladrones que haya mucha mayor variedad de equipos y te explican mejor las cosas para que no hayan sobresaltos, si hubiese una medio estrella o una que signifique la puntuación más baja seguro que se las pusieses soís de lo peor, no te explican practicamente nada y lo que les in teresa es ver la forma en la que te pueden perjudicar, me imagino que debas tener un limite de dias los cuales entran en un parametro de los cuales puedas abandonar las clases sin necesidad de pagar esa bestialidad por solo 3 dias 318 dólares como me paso a mi, otra sorpresa nuevamente me llevo cdo entro otro dia a mi cuenta y veo que me debitaron 12 dólares más por haberme enrrolado en una clase y no haber asistido como voy a asistir si me di baja, se imaginan una persona que por problemas personales no pueda asistir por Dios que barbaridad pero no obstante a eso dsps de haberme dado de baja vuelvo y les repito me siguen llamando para ver como me va todo, peor no pueden trabajar.

Source: Google

★ 1

I finished my class and was asked if Id like to continue for a month. Out of a courtesy and not to look like a cheapo, I paid for one month only to find out I have been being charged every month since. When I explained to the rude front desk attendant that I only went that day as they can confirm in their system, she basically told me her manager said they had me on a technicality. A great experience turned into an exposure of their true colors. Just as I was remembering them, this happens.

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★ 1

I have not even been there but I called them to find out about the membedship and packages and I was told that they can't discuss that over the phone and that I have to come in person. It sounds like a trap. Not going...I rather stay at LA Fitness. 👎

Source: Google

★ 1

Very dissapointed with this place. You guys were nice the first two sessions, telling us that if for some reason we had to cancel a class a few hours before "you guys would take care of it", "as long as it wasn't right before class". We call a few hours before the class to cancel and you guys change the rules on us. We understand that rules are rules, but don't tell us that you make exceptions (the day we sign up) and then when we call, you make us sound like we are lying. Anyways, even though I enjoyed the workouts I will not be coming back. I should have known better the day I signed up and the saleswoman in the front desk was pushing hard to sell us your heart rate monitors. We had to leave our "car" (keys) as collateral to use an Orange Theory heart rate monitor that day...

Source: Google

★ 5

great place, great workout and great staff. love it!!!! highly recommend it.

Source: Google