★ 5

Brittany Sara and Cassie are amazing, friendly always helpful, great customer service! Coaches are great too: Carlo, Allysa, Robert and Travis always giving it all they got!

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★ 5

I came for the workouts and stayed for the people.

I've done OTF off and on since ~2014 and have worked out in studies across the US - no studio compares to this one. The sense of community is really inspiring. I've never felt so connected to the coaches and staff. Coach Alyssa and her team make everyone feel so welcomed and seen. Plus, they make the workouts fun even when they are really tough! I could not recommend this studio enough!

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★ 5

I have been working out here for six months and love it. Every coach is supportive and fun, the workouts are balanced and varied, and my time and money are well spent. Thank you!

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★ 1

I joined Orange Theory Colonial Plaza a few months ago with my daughter and her friend. During sign-up, I made it clear that I travel frequently and specifically asked about the flexibility to place my membership on hold. The manager assured me that I could pause my membership at any time—this reassurance was a major reason I decided to enroll.

Unfortunately, shortly after joining, I suffered an injury and attempted to put my membership on hold. That’s when I was told I had been misinformed—memberships can only be frozen for a maximum of 60 days. This directly contradicted what I was told when signing up, and I was left paying for a service I couldn’t use.

When I was finally ready to return, I was told that my membership had been set up incorrectly and could not be fixed. It was charging the store’s account instead of my own. I was told I had to come into the studio in person to re-enroll. On top of that, my daughter also experienced a separate account issue and had to make multiple calls to get her account corrected—adding to the overall frustration.

The most frustrating part came more recently, when I discovered that billing on my account had resumed—without any notification. For four months, I was being charged without a single message, email, or call informing me that my membership was active again, or that I had accrued months’ worth of unused classes. I received no communication and was given no opportunity to use the services I was unknowingly being billed for.

When I contacted the studio to address the issue, I was met with blame. The manager claimed it was my responsibility to come in and sign a cancellation form, but in my mind, it had been cancelled. To resolve the issue, I was offered just 10 classes (that expire at the end of the year), which is barely equivalent to a month of membership—only a third of what I was charged during the four months of resumed billing.

When I expressed how disappointed I was with this entire situation, the manager seemed more focused on the potential impact of a negative review than on actually resolving the issue or making things right.

From start to finish, this has been an incredibly frustrating experience. I’ve dealt with misinformation at sign-up, billing errors, poor communication, mishandled account setups (both mine and my daughter’s), and customer service that feels more performative than solution-oriented.

I expected more from Orange Theory—a company known for its brand and quality of service. I sincerely hope this feedback is taken seriously, not only to resolve my situation more fairly, but to ensure other members don’t have to go through a similar experience.

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★ 5

I was extremely hesitant about joining Orange Theory. I have been in fitness classes before, but never structured like Orange Theory. I have honestly been loving it for the past few months so far! It is a welcoming environment. The coaches are easy to follow and the class times are ideal for any schedule. After a few months of going, I feel like I am seeing results. I definitely recommend!

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★ 5

My zen

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★ 5

My happy place

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★ 5

All of the staff and coaches are super friendly and encouraging. I always feel welcomed and excited to go to class.

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★ 5

OTF Colonial is best! The team of sales associates and coaches are so welcoming and warm! If you’re looking for a good workout & an amazing community… THIS is the place.

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★ 5

Approachable and knowledgeable coaches, great atmosphere

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★ 5

Love this studio! Parking is in the back and you can use either door to get in. The coaches and staff are so friendly and motivating. I wish they had a few later class times after 9am but other than that my favorite place

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★ 5

Super fun workout. Challenging but achievable. Great music, great coaches, great front desk!

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★ 5

Great place. All the coaches are excellent!

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★ 5

I recently signed up for OT and I absolutely love it. This was the extra push I needed added to my workouts. If definitely makes you work harder in the group setting and I love that I don't have to plan the workout just show up and work hard. Everyone at the studio is super friendly and helpful. From the first time I spoke to them the staff have all been wonderful and have helped in learning the ropes to get the most out of the program.

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★ 5

Best gym and best coaches!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Listen. I was a couch potato and super out of shape. OTF offers a non-judgmental but challenging workout environment. I am obsessed. I love the splat theory and my results are so encouraging and motivating! The app helps you compete with yourself too. I can’t say enough great things.

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★ 5

AMAZING! I love Alyssa, her staff, and the OTC crew at the downtown/ colonial plaza OTC! Amazing workout EVERYTIME! Extremely clean, positive, motivating environment! Highly recommend without any reservations!

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★ 5

I love the variety of workouts.

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★ 5

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★ 5

I love, love the coaches & staff, and the mix up of workouts that you can do at your own level of strength.

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★ 5

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★ 5

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★ 5

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★ 5

Workouts are efficient, music and energy are 10/10 and coaches are even better, always on the lookout to help you reach your goal safely and most importantly making sure you have fun!

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★ 5

Orange Theory is a great workout and the Colonial Team is excellent! The staff are really great at getting to know the members and their friendliness and encouragement always make me look forward to coming back.

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★ 5

Great studio, great coaches and staff, great workout. Best way to start my day.

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★ 5

I solve problems for people all day. The last thing I want to do is figure out a workout routine.

I could download all the plans I wanted, but when I just showed up to the gym, I'd be waiting for machines, or stall wondering if I was doing it right, not get in enough cardio, get annoyed waiting between sets, and it would take forever.

I had enjoyed another HITT style class before, but I'd often end those workouts needing half an hour just to recover my senses.

Turns out I was pegging my heart rate way too long.

All that changed with Orange Theory.

The heart rate monitor and display kept me on track for my goals without over-doing it.

With the addition of Lift classes, I could get in more of the weight-based workouts to build muscle and stay balanced.

But the biggest thing is all I have to do is show up. The regular schedule provides me a structure to my week, and all I have to do is have the discipline to walk in the door on time (or within 5 minutes of on time) 3-5 times a week, and follow the plan.

The coaches do the rest.

They check me on my form. They challenge me. They keep me on pace.

And above all, they care about the experience I'm having.

With the various challenges and extra fun sprinkled in (wacky Wednesday, themed workouts, etc.) they also strive to build a community.

Even if I don't know everyone that comes in and out, when we all go in together and are doing the same workout, there is something motivating about it.

I don't feel awkward doing a single-arm, contra-lateral, single-leg deadlift, because everyone else is tipping over and working on those accessory core muscles or whatever, too.

And as to results, I have been over 200 lbs since middle school, and since college, usually somewhere between 205 and 210. And while I've fluctuated, I have been less than 195 for the longest stretch of time in my life since doing OTF. Still rockin' the dad bod, but one I can comfortably put in a fitted t-shirt.

I'm also far more flexible, and even ran a 6 minute mile, which is something I had never done before.

I'm grateful for the whole team at Colonial. The coaches, the staff, everyone cares that we stay on track, stay healthy, and meet our goals.

It is well worth the investment.

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★ 5

I recently moved to the area so I had to move studios. I am pretty shy, but the coaches and SAs quickly made me feel welcomed. They continue encourage me and always take an interest in my successes and goals!

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★ 5

Been a member at OTF Colonial for just over 2 months. Everyone on the team here is great. Though each coach has a unique personality and style, they all consistently have positive energy and motivation each and every class. They are always considerate of individual ability and limitation providing alternatives and recommendations as needed.

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★ 5

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★ 5

Friendly, clean, fun and nice that trainer safely monitoring you to preform at a safe but most effective workout level of intensity.

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★ 5

Absolutely love East Colonial Orange Theory Fitness! Every Coach ( & Front Desk Attendant) has always been super kind, helpful and knowledgeable. I truly love my sessions with Gabi and Alyssa! I never dread a gym session coming to OTF!

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★ 1

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★ 1

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★ 1

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★ 5

I just love working out here. It’s amazing how fast the hour goes because your so invested with the trainer & everything going on

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★ 5

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★ 5

Additional, significant details to follow...
(My first, free workout is the morning of 02/02/2023.)

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

This Orange theory won't stop marketing to me. I went to one class. It was pretty fun, but I decided to go with another gym. I've asked to be removed from their call list, but months later, I am still getting texts and calls from them. Maybe the employees have an incentive to bring in new people or they're required to keep hounding people with promotions, but it's annoying and unprofessional.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love that it is a predetermined workout and that you choose how hard to push yourself each day. The coach’s are always there to cheer you on and help encourage you to do your best. It is a no brainer for someone who wants to get in or stay in shape but doesn’t have the time to go to a gym and decide what type of exercises to do. You just walk in, do the workout provided and your done!!

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★ 5

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★ 5

Emily the coach was great!! The front ambassadors are welcoming and friendly. Workouts are challenging and you will feel great.. f you haven't tried it, please do. You won't regret it.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I always love attending classes at this studio.
The trainers are very excited and eager to help you. The front desk associates are very welcoming and friendly. The studio is always in great shape and amenities are very clean. Thanks Colonial plaza OTF for being awesome. Jesse Eichhorn

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★ 1

Fat shamed in front of the class. Do not buy a membership.

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★ 5

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★ 5

Love the group exercise and music for motivation and the trainers are the best!

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★ 5

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★ 5

Front desk staff is very nice and welcoming. High energy coaches keep you motivated and challenge you throughout the workout. Gym is clean. Wipes and bottle sanitizers are available always.

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★ 5

Bre is the best coach!! Her energy pushes me every workout. I never leave with less than 500 calories per class when she coaches. I just upgraded to the unlimited package bec I just can’t get enough. Orange Theory is overall the best decision I’ve made for my fitness journey thus far.

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★ 5

Great place for cardio/hiit! Very fun too. I got really into the scores on the screen.

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★ 5

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★ 5

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★ 5

Awesome environment. They pump you up

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★ 5

The staff is amazing at every location I’ve been to, but the East Colonial staff gives extra friendly vibes that truly make you feel important and special. Best “quick” workouts around with tons of class option times. Covid precautions taken seriously without making you feel like life isn’t normal at all. These coaches are truly talented too...I mean I’m great at multitasking but I couldn’t imagine teaching a 3G class and correcting, informing, DJ-ing, encouraging,and effectively dealing with 3 different exercise programs in one room all at once.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great COVID precautions - temp checks, size of class reduced to maintain social distance, cleanliness. And you still get the great calorie burn. It’s amazing to burn so much in an hour, and to have so many different exercises, and not to have to think about it... just follow along. Also love the coaches and their encouragement and enthusiasm. Thank you!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The staff is so nice and the trainers are great. Should definitely give it a try!!!! You only get 1 chance.

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★ 5

Love the Staff, and the Workout. It challenges me everytime I go! It is also the first time I have stuck with a program and seeing results. Thank you!

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★ 2

Not impressed.

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★ 5

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★ 5

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★ 5

LOVE THIS PLACE

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★ 5

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★ 5

Emily is Awesome! Best 60 minute exercise program I have done in years!

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★ 5

The workouts here are not for the feint of heart!! Every one is different, every one is challenging. I leave exhausted but exhilarated. Great coaches who give individual attention and encouragement, even though it’s group training. If you’re looking for a place to have fun and get fit, this is it!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Refused to give me pricing over the phone.

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★ 5

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★ 5

Every workout is different! Since I started I feel better and stronger! I know soon I will begin to look the way I feel after working out at this gym for a couple months! The splat points are like a game for me— I always want to get more than I did in the previous workout!

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★ 5

Great workout place!

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★ 5

This has become a second home to me! I love the staff at the front desk, they are also so sweet and helpful. And all of the trainers at this location are amazing. They are such a talented group of individuals...they know you on an individual basis and really work to motivate you! Music is great and there are lots of class times. This has been by far my favorite studio!

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★ 5

Great equipment, high energy coaches, and it’s akways an amazing workout that pushes me past anything I’d do at the gym on my own.

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★ 5

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★ 5

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★ 5

After a poor experience I had at another location in Orlando due to the staff and the energy I experienced being a new first time customer, I was hesitant to even explore other locations. I decided to drive to another location which happened to be the E. Colonial location. I am so glad I did. The entire staff was so welcoming and helpful. You will feel the positive energy as soon as you walk in the door. Chris was friendly and knowledgable with getting me all set up and explaining how Orange Theory works. Tim will make sure to kick your butt during the class but is also mindful of physical restrictions and will accommodate and provide an alternative if need be. I cannot wait to attend another class! Thank you E. Colonial staff for a phenomenal experience.

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★ 5

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★ 5

Talk agreat workout! Great for post baby moms to get there focus back!

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★ 5

Long over due review. My OTF journey started here with Coach Samantha, who now became the head coach. But I am still here 6 months later! I rotate between 3 OTF gyms but this is my favorite because the hours works out better most of the time. I still have a long way to go but I am ready to take it to another level and hopefully I can reach my fee goals. But OTF has gotten me to the best shape of my life and I m happy for it and it is worth every penny. It is what you put in, it is what you get out.

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★ 5

The fast paced personal group setting is exactly what I needed. I don't feel bored and don't see myself ever becoming bored with the routine, especially because they are always changing.

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★ 5

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★ 5

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★ 5

Great coaches, comfortable atmosphere!

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★ 5

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★ 5

There is a great coach with you every step of the workout! Coaches push me to do exercises that I would not normally do on my own at the gym. Love it!

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★ 5

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★ 4

Good location, but classes fill up quickly and sometimes it's difficult to make it off the waiting list.

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★ 5

I like the coaches including Tim, Samantha. I can't find other place that encourages to do it. At the end of the hour I feel good. I go 5 days a week. I have more energy now.

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★ 5

Excellent concept, passionate members who work hard to meet their fitness objectives. Can't wait for the Sodo location to open soon!

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★ 5

Great workout !! Coach Sammy really knows how to motivate you !!!

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★ 5

I like the choreographed workouts on both the treadmill and weight floor. The coaches push you to do things you would not achieve working out solo!

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★ 5

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★ 5

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★ 5

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★ 5

I love this location. They are very accommodating and patient. The instructors always have such positive energy!

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★ 5

Love the studio and the coaches. I would highly recommend OTF and Colonial Downtown OTF studio to all my friends and family.
Maria rocks !! Thank you so much for making working out fun again :-)

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★ 5

The coaches are all encouraging, and the workout routines are always changing, which keeps you engaged! I would highly recommend this workout for people of all levels of fitness.

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★ 5

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★ 5

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★ 5

Great workout! Encouraging coach who helped me do my best!

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★ 5

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★ 5

GREAT workout in 1 hour. Takes all the guess work out and you know that at the end of the hour you have burned calories and gotten a GREAT workout

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★ 5

The guidance you receive for your workout is invaluable. You don't have to decide what to do. Work at your own pace. Just follow the directions and your workout is over before you know it. Upbeat and fun. Plus, you receive your personal data during and after your workout.

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★ 5

There is nothing like OTF...the workout and trainers keep you motivated and make you want to keep coming. Front desk staff are always cordial and helpful

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★ 5

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★ 5

This is exactly what I've been looking for. I am so thankful that my friend told me about this place, and plan on doing at least three sessions a week. It's very cool to be able to see on the screen how you are progressing throughout your workout. The workouts also force you to keep going as everyone is doing the same things and you don't have the option to quit your workout when you get tired as I normally would if I was doing it on my own. Thank You, Eric

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★ 5

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★ 5

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★ 5

Best coaches of any OTF I've been to, great music, great workouts that don't get boring.

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★ 5

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★ 5

Classes are euphoric it is amazing high is like no other.... I love Orangetheory and I can't wait to see the results

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★ 5

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★ 5

Great mix of cardio, weights, and body movements to get a full body workout! In a year I have toned and lost over 25lbs. I don't even weigh myself anymore because I see and feel the results!! You're never bored with new exercises added, and no day being the same. The atmosphere is motivating for those of any fitness level, as I have people surrounding me at all different places in their fitness journey.

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★ 5

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★ 5

Love Tim and Nicole

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★ 5

It is always challenging, no matter if you have been working out for 10 days or 10 years. I love that the workouts can be scaled up or down according to your fitness level. The music is fun and the coaches are encouraging. It is so nice to walk in and be greeted by name. I am in such better shape since I have been working out with Orange Theory. I would definitely recommend it to family and friends!

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★ 5

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★ 5

Everything about this workout is on point! From the great coaches to the flow of the class everything works seamlessly. Your coaches tell you exactly what you need to do and they are always there to encourage you and correct form when needed! Best workout class I have ever done!

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★ 5

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★ 5

Great workout for th serious minded! Great atmosphere and motivated trainers!
Love Nicole and Maria! Although they are all great . Group setting, changing routine often !
Keeps me coming back for more!

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★ 5

Everything about OrangeTheory is worth it!!! The accountability, the coaches, the music, and the amazingly effective workout make it worth every penny.

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★ 5

Love this place! Nicole is an awesome trainer!

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★ 5

This location has a great staff and helpful trainers. I love the intensity and exhilarating experience I receive throughout each session. Highly recommended !

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★ 5

I can't say enough good things about Orange Theory and the staff at the Colonial location. I am by no means an athlete and I would consider myself significantly overweight. Over the last month since I joined I have felt myself getting stronger and faster. My energy levels have soared and although I have a very long way to go I am happy I have found a place where my weight loss journey will be celebrated with every little milestone. The workouts are intense but I find myself pushing harder each workout and my results are getting better. Do not be intimidated by the workout.. give it a try.. no matter what your level the coaches will help you every step of the way!

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★ 5

Nicole, Tim, Maria, and Patience are awesome personal trainers! They're the only four trainers I've tried so far. The front desk folks are ALL awesome too! Whether you're a beginner or a pro, OrangeTheory Fitness will improve your life in so many ways. They're not just a fitness center. They're not just personal trainers. They simply work better than anything out there by far.

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★ 1

This location has a serious stick up their butt. I have an orange theory membership at a location in DC but am originally from Orlando. I wanted to do a drop in class and bring my best friend for her first time. First, they asked for her address on her ID when I tried to sign her up based on some bizarre rule that only people in a certain zip code could work out there. What if someone's license doesn't reflect their current address? What if they live somewhere else but work close by and plan on working out after? Then after we got past that hurdle they told her to be there 30 minutes early but traffic was bad so we got there 20 minutes early instead. They told her she wouldn't be able to work out since she was late because they wouldn't have time to get her acclimated to the equipment, which is ridiculous because the first time I worked out they got me in in 10 minutes. Not to mention that the previous class hadn't even gotten out yet. As a business model that thrives on getting clients, you'd think they'd be more accommodating, especially to new clients. Put a bad taste in my mouth, will not be recommending this location to all my Florida friends - will recommend Lake Underhill instead!

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★ 5

Love OT. Kicks your butt and doesn't kill your joints.

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