★ 1

My experience with Orange Fitness started off wonderfully. The gym is impeccably clean, the instructors are great, and the atmosphere was genuinely welcoming at first. They even went the extra mile to assign me a manager who spoke Spanish to help with my enrollment —a thoughtful gesture I truly appreciated.

But it seems that kindness only lasts until you sign the contract.
When I was away traveling and later recovering from a strong virus, I tried several times to contact them to cancel my membership. The responses were slow or nonexistent, and empathy was nowhere to be found. Suddenly, no one spoke Spanish anymore, and the friendly tone from the beginning turned into distant, robotic messages reminding me to pay for the unused months before I could cancel.

In short: a very clean and beautiful gym… as long as you never need help with anything. Because the courtesy and professionalism they show on day one simply vanish the moment you decide to leave.

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★ 5

Best gym thanks to an amazing staff (Sarah,Andrea and all team members)that make you feel appreciated and motivated :)

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★ 1

Terrible customer service

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★ 5

Just visited this studio while I was in town and they did not disappoint. Great coaches and wonderful staff! Thank you!

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★ 5

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★ 5

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★ 1

Worst service ever, I’m talking about management and reception… I give 1 star bc there no 0 start option. If you like Orange theory go to another location :)

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★ 5

This is a wonderful OTF location! While my home studio is in Tampa, I am usually in Orlando 2x/week for work and this studio has been wonderful to drop in when I need. Karina at the front desk is AMAZING and helped me solve an issue with my account recently -- literally sent me into class while she took care of it on her own and it was very much appreciated, especially after a long, early morning drive in. The gym is very clean, the treads are the ones with the big screen, and the shower facilities are very well-kept (and they have great amenities provided). Guy and Dani are great coaches!

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★ 5

Great place, front desk staff super helpful. Make sure when in Orlando stop by OTF DP to get that workout!!.

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★ 5

Thank you - Guy for the opportunity to learn a few new balance moves and exercise alternatives especially when doing back to back classes! Very appreciative of your coaching during class and your contagiously BIG SMILE!

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★ 5

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★ 5

I’ve been an OTF member for a couple years now and while I love OTF as a whole, this location truly stands out. The entire team here is incredibly friendly and welcoming, and the coaches feel like friends who keep you motivated and excited to come to class. The workouts are intense but so rewarding! This is by far the best OTF location!

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★ 1

terrible. I came 15 minutes early and I was told I couldn’t work out. To sit in traffic and have to find a babysitter to take care of my baby and be told I can’t work out bc I am ONLY 15 minutes early is absolutely ridiculous!! What a waste of my time. Energy. And money.

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★ 5

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★ 1

TERRIBLE THIS PLACE IS TERRIBLE!!!! THEY WILL CHARGE YOU EVERY SINGLE THING!!! 5 MINUTES LATE? FEE, CANCEL THE MONTH THAT YOU DID NOT GO?? FEE, FRONT DESK HORRIBLE!!!!!

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★ 5

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★ 5

Thank you Guy for always giving me confidence and pushing me...you rock.

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★ 5

Love love love orangetheory!

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★ 5

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★ 5

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★ 5

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★ 3

Not for me. More like crossfit...extremely hard to understand

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★ 5

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★ 5

Eu amo malhar no Orangetheory. Os “coaches” são maravilhosos. São super alto astral !!! Nos motivam a alcançar nossa melhor performance !!! O resultado é excelente !!! Eu super recomendo !!!!
QUEM MALHA É MAIS FELIZ 🙂 !!!!!

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★ 4

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★ 5

Great staff, great classes. Always changes so you get a different workout. The coaches help you and are very friendly. Everyone can work at their own pace. The place is always clean and sanitized. I've been going there for years and love it.

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★ 5

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★ 1

Worst place ever.

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★ 1

Their customer service is bad and they should feel bad

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★ 1

This place is the absolute worst. Trainers are pushy to the point of harassment, racist, one of the trainers says Spanish music is “exotic”… terrible.

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★ 1

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★ 1

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★ 5

Loved my workout. They guide me throughout my workout.

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★ 5

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★ 5

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★ 5

Visiting from Toronto Canada for a week and was missing my OTF workouts. Sarah at the front desk was an absolute pleasure, helping me open up a US account and Aidan who ran the class made me feel super welcomed. Loved that the rowers had screens similar to treadmills showing you your stats. Over all felt like I was at home! Anyone visiting out of town this is the OTF to go to!

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★ 5

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★ 5

Great work out

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★ 5

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★ 5

Very friendly, inviting, and motivating gym! Special thanks to Sarah for starting off my experience as a great one! Rockstar! 🤩

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★ 5

I usually have a lot of gym anxiety when going alone, but OrangeTheory thought of everything! The coach + staff answered all of my questions, made me feel comfortable and welcomed. I’ve been recommending everyone I know to join!

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★ 5

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★ 5

Extremely clean location and the machines seemed brand new!!! Great customer service and very friendly staff. I would return here if i’m ever in the area again.

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★ 5

Thinking about going to the gym after a long day of studying is what gets me through it. I can't recommend this place enough.

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★ 5

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★ 5

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★ 5

Great 1st time experience. Wonderful full-body workout. Staff was very kind and accommodating.

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★ 5

Such a great experience! IF you want a great total body workout in just an hour of time....do it. I feel fantastic after my workout.

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★ 5

Nice studio that uses its space well.

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★ 5

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★ 5

Staff is energetic and fun! Rashad is absolutely an amazing coach! Working out and sweating is fun, in Orange Theory Fitness Dr Phillips, Orlando, Florida!!!

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★ 5

Amazing experience!!! I am very happy with the gym and all coaches !!!

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★ 2

The HIT concept is great and it works, no doubt. Do watch their billing policies and expect no follow up or interaction with billing issues. They continued to debit my card well beyond a billing freeze (at least 6 months) and had no qualms about it. That’s the reason for the 2 star.

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★ 5

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★ 1

Was on my way to my first intro class but bc I wasn’t there 30 min early they wouldn’t let me do it. I live right around the corner and would have been 20 min early. I drive by this place twice a day 7 days a week and now I’ll never go in

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★ 3

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★ 5

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★ 5

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★ 5

I love this place! The desk staff is helpful and friendly. The coaches are great. I highly recommend.

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★ 5

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★ 5

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★ 5

Love this location.
Every time I am in town I go to this location. Great coaches, great playlists and staff is fantastic.
Coach Max has great playlists, coach Guy provides good tips and Coach Renee is also very nice. Front staff always super helpful. I would recommend early morning classes because parking there sucks during the day.

Source: Google

★ 1

ORANGE THEORY HAS TAKEN A HIT DUE TO COVID. I’m a member of another location and scheduled a class here. Due to reduced capacity or maybe just awful supply and demand, there are not a lot of classes available to take at night- usually one at any random location. This one the only option for tonight, but also 45 mins from where I live. I got caught in traffic and attempted to call multiple times but no one answered so I left a voicemail. I got to class at 8:08, the class started at 8. I was told I could not participate because I got here after 8:05 even though there seemed to be maybe 6 ppl in the building. I was told that she (Alicia) received my voicemail but chose not to call me back. She also told me that I had to arrive at class and be turned away to actually be able to keep the class. This is a complete contradiction and a terrible policy... I’m forced to drive 45 MINUTES just to be turned away when you were literally doing nothing so I can be able to keep my class because she wouldn’t do it over the phone. I have to be turned down in person. This is a waste of time, gas, and money. She was so rude. I asked her for any copies of this policy as I have never had this issue before. She didn’t have any obviously. DO NOT JOIN BECAUSE THE CLASSES ARE ALWAYS WAITLISTED OR NOT AVAILABLE IF YOU HAVE TO DO NIGHT CLASSES. I pay over $100 a month plus and am forced to constantly have to drive over an hour round trip to take whatever random classes are available (I book days in advance too) and there is zero customer service or empathy.

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★ 5

Great gym with the absolute best trainers!

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★ 5

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★ 5

Loved the music and the energy. The hour flew by!

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★ 5

A challenging and dynamic workout that you will definitely see results from! And the staff and instructors are all amazing.

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★ 5

They make working out enjoyable....and safe

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★ 5

Freaking awesome! OTF is where to go if you want to see where you're truly at in your fitness journey. Running on a treadmill is one thing but running it with a group and competing with e/o is the next level! Everyone should try at least once.

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★ 5

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★ 5

Had my very first class on 01/11/21 and it has been the BEST decision of my life! Not only are the workouts fun, challenging and achievable, the trainers ensure you are successful at what you do! When you put in 110% into a workout, expect results that are not only visible but results that STAY! With Orangetheory, I do see changes and I cannot wait until I reach my goal! This is only the beginning!

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★ 5

I love it here, feels like home.

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★ 5

Amazing experience. If you're like me and you thought that just going to the gym was good enough to burn those extra calories, think again. Burned over 1000 calories and the staff was incredibly helpful. Leyla and Leigh are the best! Really considering buying a membership after one trip.

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★ 5

Estimulating!

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★ 5

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★ 5

Great orangetheory location and super close to Universal. My girlfriend and I attended this Orangetheory while we were vacationing at Universal and it only took about 10 minutes to get there from our hotel!

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★ 5

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★ 5

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★ 5

A wonderful studio to enjoy a workout in!

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★ 5

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★ 5

Super friendly staff, hard work by the other members. I felt at home.

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★ 5

Absolutely love everything about this studio. My mother and I decided to join together. The staff and coaches are amazing and so sweet. Looking forward to our fitness journey!

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★ 5

From the instructors that I have had: Katie and Leyla to the entire friendly staff that they have there that make you feel like you are family! Best place to workout that I have been to in a very long time! See you tonight!

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★ 5

Great facility with challenging and fun classes.

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★ 5

Went to Orange Theory Doc Phillips while on Vacation in Orlando. Great facility. professional and friendly staff. The instructor was great- clearly explaining the workout and motivated the attendees! Excellent workout!

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★ 5

SUPER encouraging staff. Everyone learns your name and pulls for you the whole workout. This gym in particular is really great about schedule flexibility within the same day. If I’m running late from work I can usually text them and they’ll let me push my class to the next hour!

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★ 5

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★ 5

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★ 5

Great workout, really well-rounded! Lots of energy.

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★ 5

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★ 5

I love this studio. The staff is so friendly, the coaches are great, and the workouts really make a difference. I have done all kinds of workouts over the years and this is by far the best. I have always tried to get my daughter to exercise with me, as well, and Orangetheory is the only thing that she will do. We both love it. 👍👍

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★ 5

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★ 5

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★ 5

Excellent place to train and the attention of the staff is second to none. Thank you! :)

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★ 5

They are so super friendly here! I'm an out-of-towner visiting the studio and called to see if they could accommodate my schedule; and they were able to, despite being "Hell Week".

The two girls up front (in the afternoons/evenings) make the studio great- such sweet girls, always smiling and genuinely super nice. Coach Tyrel was one of the most motivating coaches I've ever had.

Thanks for a great time and workout!

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★ 5

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★ 5

Great class! So nice that orangetheory locations are all over the place. Consistent experience at every location I've been to.

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★ 5

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★ 5

Madisyn is an amazing coach!! She motivates while making sure you have good form and don’t get injured. She has help my friends and I stick to working out regularly!! Everyone at this location is super sweet and wants to help!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I felt welcome and believed that the Coach as well as the sales associate had a genuine interest in me as a person. The workout is well structured, time is convenient, and I felt rewarded afterward.

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★ 5

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★ 5

Always enjoy working out here. The team is extremely nice and helpful. If it’s your first time going try to get a class with Max. Favorite coach there for sure.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great way to burn lots of calories. I always feel great when I am done. The teachers do a great job at changing it up so you are never bored. You can go at your own pace too.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The workouts at the Dr. Phillips-Orlando Fl. location were challenging, energizing and varied every visit, working every muscle group. It certainly did NOT disappoint and just as I was about to let go of my first 30 day membership, this location changed my mind altogether! The coaches at the Dr. Phillips location listened intently and modified our workouts to accommodate for past injuries seamlessly and safely and we were both able to complete every workout on the weight floor! THAT NEVER happened at our “HOME” Studio in Gilbert, AZ. We always felt cheated of a workout. However, the coaches at the Dr. Phillips location were genuinely encouraging, knowledgeable in sports injuries and modifications, warm and engaging with members. MOST of all, they were very observant on the floor and made corrections when posture or execution of an exercise was done incorrectly which was very impressive. I will truly miss this location and all of its staff and coaches! This was a great vacation! Thank you Lee, Hannah, Max, Tyrel, Kelly and Leyla for your positive energy, your knowledge, and your warm and genuine care of every member in the studio whether they are from out of town or not. Thank you for treating us as family! You will all be missed, but we WILL be back soon! -Millie & Daisy

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★ 5

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★ 5

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★ 5

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★ 5

As a visitor to Orlando had a great experience at Orange Theory Dr. Philips. They were very welcoming and they had the new treadmill monitors! I will go again next time I am in town.

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★ 5

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★ 5

The best studio in Florida! Have been an original member since 2015 and a huge advocate of OrangeTheory Fitness! True professionals and coaches who care about your health. Please go if you’re serious about your health & fitness. What incredible motivators that want you to reach those training goals! I’m in the best shape of my life, as are hundred’s of others. It’s proven science and amazing results that have vaulted the success of the brand! Proud to be part of the culture always believed in OTF!! 👊🏻🍊💯

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★ 5

The workout is fun and engaging. I like the convenience of the class times and the close proximity of the studios. The instructors and staff are friendly - and the music is really good!

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★ 5

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★ 5

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★ 5

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★ 5

I loved the intensity of my workout and the motivation to push myself. The trainers and staff are super great!

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★ 5

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★ 5

I love OTF because I don’t have to think about workout and the coaches are so motivating to keep me going!

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★ 5

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★ 5

Great work outs! They’re constantly changing it up so you don’t get bored. Good high energy coaches and staff!

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★ 5

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★ 5

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★ 5

Great studio and great coaches!

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★ 5

Good classes, great trainers

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★ 5

The biggest validation I could give that this method works is that I'm frequently asked what my workout regimen is! The studios are fantastic nationally, but there is NO STAFF LIKE THIS! They are so motivational and constantly challenging you to improve in a way that is not overwhelming like other gyms. I'm faster and stronger now than ever!

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★ 5

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★ 5

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★ 5

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★ 5

Great workout with great coaches !

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★ 5

This gym and workout program have really been life changing for me.

I’ve spent some time in the Army staying in decent shape, but OTF has opened me up to a whole new level of understanding, appreciation and love for fitness. The staff are not only friendly, and knowledgeable in their field, but also exhibit a deep level of commitment to all members, no matter what age, level of fitness, or overall health goals.

It really is a tight-knit group that is warm and welcoming to anyone trying for the first time, or even stopping in from out of town.

OTF has made exercising and staying healthy fun for me again.

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★ 5

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★ 5

The structure and the effectiveness of the workouts. Coaches are amazing

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★ 5

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★ 5

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★ 5

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★ 5

I'm from TX and took a class here while in vacation. Great studio, friendly staff and enthusiastic coach. Definitely will go back.

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★ 4

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★ 5

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★ 5

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★ 5

The coach was great and the workout was well balanced. As an OTF member visiting from Ohio, the team welcomed me and made me feel right at home. I LOVE OTF and just can’t say enough good things about my experiences here. :-)

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★ 5

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★ 5

I love that the workout is already planned for me and it's different every time. Awesome staff and the coaches there are so motivating! I always look forward to my workout with Orangetheory.

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★ 5

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★ 5

Great coaching staff! All have their own style but all are motivating and very helpful. “Jules” runs a tight ship with very friendly staff. Workout is challenging and different every day.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

Its very different, like nothing I've ever done before. I love that I can challenge myself and see my results while I'm working out. The trainers are great and help me along the way.😀😀😀

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★ 5

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★ 5

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★ 5

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★ 5

I love how this workout pushes and challenges me to reach the new levels

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★ 5

The staff are friendly and helpful. Will enjoy visiting my new closest studio. Thanks!

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★ 5

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★ 5

Great class !

Very easy to work at your personal best regardless of ur fitness level.

Instructor was very helpful and motivating.

Loved it!

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★ 5

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★ 5

great energy, awesome coach!

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★ 5

Great place for a work out as intense as you want.

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★ 5

I love this studio. The energy and the music are amazing. The staff is friendly and treats you like family. I love love coaches Leyla and Kelly, these ladies kick your behind and push you to the limit. I can't say enough of this place, if you want a great workout and feel like you are among friends, this is your place.

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★ 5

Great

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★ 5

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★ 5

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★ 5

I did a trial class here a couple days ago. After a couple months of THINKING about it. The staff was really friendly from the very first phone call. The team really took their time to explain how everything worked, and show me! I didn't think I would get through the workout-what really pushed me is looking around at everyone else that just KEPT going! I didn't quit, which felt amazing. The only thing that kinda stinks about the location is parking. Its really tight, limited spaces. So, get their a little earlier. Or you can park in a parking area near by. Just a little bit of a walk, but! consider that your warm up. Vee was super sweet, incredibly helpful. I can't remember my instructors name, but she was awesome as well. I didn't sign up, although I wanted to right away. Trying to find a way to squeeze that $159/month for unlimited access into our family budget. Overall, this place was great!

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★ 5

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★ 5

I have worked out most of my life but never at the level of intensity at otf . I was hooked from day one with my first class with Layla. I feel stronger and healthier than ever! The trainers are, in my opinion, the best around and work together as a team to provide an atmosphere to help us all achieve our personal best. My advice is to just jump in! Go for it! I promise you when you put in the time and effort you will be very pleased with your results!

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★ 5

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★ 5

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★ 5

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★ 5

Orange Theory is a great gym. The trainers are knowledgeable, encouraging, and motivating without being pushy or annoying. The workouts are scripted, but individuals are able to push themselves with heavier weights or faster speeds or take it easy if needed. It's constantly changing which is challenging while staying interesting. It's all around a hard, fun workout.

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★ 5

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★ 5

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★ 2

This is the third Orange Theory location I have been to and it definitely stands out as a negative experience as the other two locations were positive experiences.
THE FRONT DESK STAFF - Seems very disjointed from the training staff. The front desk staff acts as a liaison between new clients and the class instructor. While they were introducing myself, and the two other first-timers, it became apparent that they had no working knowledge of fitness. Which is fine, but it was unnecessary to have them try to explain each newbie's fitness goals, and it was poorly executed.
THE INSTRUCTOR - This is where the experience fell short. She was probably competent as far as having a fitness background. The verbiage and motivational skills were not good. She explained that we should be "uncomfortable" even "miserable" in order to benefit from the workout. The explanation of the workouts were confusing. There was almost no countdowns for transitions. Her tone was monotonous. I didn't see her give any personal attention to anyone throughout the class.
After the workout she told a postpartum client that she needed to "get comfortable with being uncomfortable." And to me she said something to the extent of, "You worked hard at one point, and I could tell you didn't like it."
THE WORKOUT - I can see how this workout can be effective. Orange Theory supplies each studio with the workouts. Instructors do not select workout programs or music. It's a quality control method - not necessarily bad. But the programming isn't progressive, so while there is a metabolic conditioning element, this is not your one-stop-shop for fitness. You will plateau fairly quickly if this is the only exercise program you do.
There is a 30 minute cardio block in each session. And then a 30 minute circuit workout which incorporates free weights, TRX, and an ab roller.
There is virtually no warm-up or cool-down.
I would give the workout a 3.5 star rating.

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★ 5

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★ 5

The best workout and the greatest coaches who help you with your workout. I would recommend to anyone who wants to loose weight and get in shape.

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★ 5

Always a great work out, always pushing me beyond my comfort zone and waking me up in the morning! The staff is always friendly and helpful as well!

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★ 5

What I love is that I could not work out in a normal gym due my limitations. Since arriving here Leila has helped me to achieve the goals and perform workouts I thought I could no longer due.The attentiveness is wonderful and top notch. Thank you guys for all you do!

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★ 5

Convenient location with great coaches! Arrive early for better parking.

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★ 5

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★ 5

The staff Is great, and the trainer did an excellent job of keeping us all motivated and on track!

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★ 5

I love everything! This is my ideal fitness destination after many years trying all kinds. #1 is I feel & see the result with my body right away. #2 is I enjoy the different & new workout curriculum every time I go so always feel fresh & never bored & it's nice that curriculum is already prepared so I don't have to think about what I need to do. #3 is orangetheory workout gives me everything my body needs in just 1 hour creating "metabolically charged body"! Including those 4 elements to creat metabolically charged body: 1) cardiovascular interval training 2) strength training for outside muscles 3) strength training for inside muscles 4) power training using water towers. I never think or concerned about my body or fitness anymore because I know as long as I keep working out at Orangetheory & eat healthy, my physical is taken cared. * I recommend anybody to read free "Push" book written by Orangetheory founder, Ellen Latham.

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★ 5

First and foremost both the staff and the other members are all so warm and welcoming and make you feel good and excited to be at OrangeTheory Dr. Phillips. I feel like each coach and even each desk person is invested and rooting for you everytime you walk through the doors. The other amazing thing about OTF is that it is just one hour of your day and I always walk away feeling great, exhausted BUT great! Thank you all for all you do, I cannot wait to continue to see where the OrangeTheory journey takes me.

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★ 5

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★ 5

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