★ 5

I have been a member of Orangetheory for 13 years, and I can honestly say it has been a life-changer. It's the most effective and sustainable way I've found to stay healthy. The workout itself is brilliant—in just one hour, you get a perfect mix of cardio, core, and strength training without ever having to plan or think about what to do. You just show up, and a coach is there to guide and motivate you.

I go to the Pembroke Pines location, and the team there is what makes the experience truly special. The studio is always clean, and the front desk staff are so welcoming, greeting you by name with a smile. The coaches are great; they genuinely care about your progress and are amazing at providing modifications for injuries, so you can always get a safe and effective workout.

If you are looking for a fitness community that gets results and truly supports you, I can't recommend the Pembroke Pines Orangetheory enough. It's worth every star!

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★ 1

My family and I were planning on moving out of state so I came into the studio to give my 30 day cancellation. Was told not to cancel and to put a freeze on the account and transfer it over to the new studio. Well it turns out you can’t transfer membership. The new studio had a better deal so I signed up with them. This location still charged me an additional month and refused to give a refund even though I was misled by them.

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★ 1

I am extremely disappointed with Orangetheory. My mother was turned away simply because she did not speak English. In a diverse community, this kind of discrimination is completely unacceptable. A gym should be a welcoming place for everyone, regardless of what language they speak.

It’s shocking that in 2025, a business would refuse service based on language ability. They claimed it was to “avoid liability” in case she got hurt for not understanding the instructor. This reasoning is flimsy and discriminatory. Many businesses accommodate non-English speakers without issue—whether through bilingual staff, translated materials, or simple demonstration-based instruction.

If you value respect, inclusivity, and fair treatment, I strongly recommend taking your business elsewhere. I hope Orangehteory takes this feedback seriously and implements policies to ensure this never happens again. Fitness is for everyone—not just English speakers.

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★ 4

Great group working out there. Awesome staff and coaches! No thugs or attitudes. The franchise owner is great! Could be 5 stars if the corporate ownership put some money back into the business. They push the value of their app and managed heart rate monitors for each customer but do not support them or the data they recover. Cannot share your workout data with Apple fit or Google fit. Data is locked in Orange theory app only. Not very progressive with YOUR workout data. Wish they would focus on their business.

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★ 1

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★ 2

My appointment was for 7am. They ask that I arrive 30mns prior. I was there at 6:23 and no one was there. Finally the coach comes at 6:51 and opens up. I felt bad for the coach because you can see she had no idea what to do in the front and I was a new comer. I was given a form to fill out and no one really walked me through what to expect. I started at the treadmill. I think I kept to pace and made sure I was mostly on the incline the coach stated. I was happy when I moved to the next set of exercises, the coach help me follow along what I needed to do. Also when I went on the roarer, she explained to me next time I needed to stay in my original number. As I walk out, no one approach me to ask how was my first class. I just walked out and said bye. I am really disappointed at the customer service. I was so excited for this class and wanted a great experience so that I can sign up. This was disappointing to say the least. The workout felt great just need a sense of belonging at a gym and really did not feel that there especially for what I would be paying a month. I expected the customer service to be better than planet fitness and it just wasn't. If I am paying that much, I am really looking for a sense of wanting to come back and that just was not it.

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★ 1

I have attended the Orange Theory Miami Lakes location for the past several months. This facility has consistently impressed me with its impeccable service, attentive coaching staff, and commitment to providing a top-notch fitness experience. Unfortunately, my first visit to the Pembroke Pines location left much to be desired.

Upon arrival, I was surprised to discover that the facility does not adhere to the spot assignment system that is standard practice at other Orange Theory locations, including the Miami Lakes one. This lack of organization resulted in confusion and chaos, as members scrambled to find suitable spots for the upcoming class. As someone who values structure and order, this departure from the norm was disconcerting and disruptive to the pre-class routine.

Furthermore, the administrative procedures at the Pembroke Pines location left much to be desired. Despite arriving well in advance of the scheduled class time, I found myself rushed and flustered as I attempted to complete paperwork and provide credit card information at the last minute. This unexpected administrative burden detracted from the overall experience and added unnecessary stress to what should have been a seamless process.

However, the most significant disappointment of my visit was the quality of coaching and instruction during the class itself. Unlike the knowledgeable and motivational coaches I have come to rely on at the Miami Lakes location, the coach at Pembroke Pines failed to meet even the most basic expectations. Throughout the session, there was a noticeable lack of guidance, support, and engagement from the coach, leaving participants to fend for themselves and navigate the workout without proper instruction. Exercises were not adequately demonstrated, leading to confusion and frustration among members. Additionally, equipment availability was lacking, forcing me to relocate multiple times in order to access the necessary tools for the workout.

Moreover, the atmosphere during the class was further compromised by the disruptive presence of an individual who was not scheduled to participate. Despite causing a disturbance and distracting fellow members, this individual was allowed to remain in the class until the coach eventually intervened, albeit in a manner that I found to be unprofessional and discourteous.

As a member of Orange Theory, I hold the brand to a high standard of excellence and expect nothing less than exceptional service and professionalism at every location. Regrettably, my experience at the Pembroke Pines location fell far short of these expectations. I have made attempts to reach its administration and have been unsuccessful.

I firmly believe that all members, regardless of location, deserve to receive consistent quality and attention to detail in every aspect of their fitness journey.

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★ 5

The best of the best!

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★ 5

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★ 5

The atmosphere is very good, and the people who work there are 100% professional.

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★ 5

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★ 5

A great gym with great staff. Love how each day the classes are something different.

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★ 5

I went for the 1st time last week and I absolutely loved it. Everyone was so welcoming. It is not intimidating at all. I signed up for more classes the next day. I definitely recommend trying this.

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★ 5

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★ 5

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★ 5

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★ 5

I have been coming here for years, every coach is awesome and motivating!

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★ 5

Always treated amazing every time we go in love it!

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★ 5

OTF workouts make me feel more energized, happier and motivated to keep working out.

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★ 5

I love orange theory. They have amazing coaches at OTF PINES, great all around workout routines, never boring and always challenging, convenient schedule for busy people to accommodate and friendly staff.

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★ 5

Awesomeness!!

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★ 5

Best workout studio by far. Coaches and staff are unbelievable. They always make the perfect atmosphere to workout in.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

Love the Instructors and the classes are fantastic. I feel great after each workout and am always excited for the next one.

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★ 5

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★ 5

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★ 5

Love the coaches, staff, encouragement, templates, growth, and community. #notacult

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★ 5

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★ 5

Great place to exercise, you notice the changes in your body after 8 classes, work the whole body 💪 in each class.

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★ 5

I love this place and the comunity

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★ 5

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★ 5

Pines OTF provides a great workout and excellent service.

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★ 4

Good workout, little expensive….

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★ 5

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★ 5

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★ 1

Just spoke with SA Anna. Absolutely terrible costumer service. Couldnt say one word because she was yelling and cutting me off every chance she got. Hands down embarrassing for your facility. I would NEVER have someone like this represent your business.

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★ 5

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★ 5

Great atmosphere!

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★ 5

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★ 5

Love this studio & the culture! I’ve been a member of many gyms/workout centers and this is the place that made it all click for me. You won’t get a better workout anywhere else- promise!

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★ 5

I need a lot of accountability when I work out as I don’t like exercising. OT is a very efficient way to get a strong work out done in 60 minutes or less without you having to think about it. Just show up, do the work, go home, and feel great about what you accomplished with zero planning. As a bonus, I sleep so much better at night!

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★ 5

Great gym experience w/ a coach

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★ 1

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★ 5

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★ 2

The 5-minute grace period at this studio is absurd. Most studios allow 10 minutes; and to make matters worst, depending on traffic, the light turning into the plaza couId have you there for at least 5 minutes because the light only turns green for about 10 seconds. One of the days I tried to go, three of us showed up 5 or 6 minutes late and got turned around. That was one of the days I had to make a u-turn at the following light just to make it 5 minutes after the hour. We pay for OTF membership, the light is ridiculous and life happens, 5 minutes is too little, go to another studio.

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★ 5

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★ 4

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★ 1

Saying that this OTF has a rude staff is an understatement, they are stuck up and cruel, they are not understanding of people with special needs. My friend was threatened to have the police called on her by the front desk staff Wednesday evening when she just needed some compassion and understanding to communicate. Do not give this OTF your money, there are so many in the Broward area, literally go to any other one.

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★ 5

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★ 5

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★ 1

Cancelling my membership because of this studio. I was one minute late, and when I say 1 minute I mean 1 minute it was 6:51 for the “5-minute” grace period of the 6:45 class. Every other studio I’ve been to has been 10 minutes for the grace period or maybe they’re just nicer and don’t care if someone is 60 seconds late. Nonetheless, the receptionist was a bit rude and it’s absolutely ridiculous that someone that pays over $100 a month for a gym be turned away from a class for being one minute late.

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★ 5

I love that I can see what zone I am in. I am a very competitive person, especially with myself and I always keep trying to push myself to get more and more splat points. I love that there are three different stations which allows me to push myself differently at each station. The coaches are awesome! I love how they aren't afraid to call you out if they see you aren't going at your full potential. I am excited to see my results! I have only done two classes but I already feel better about myself!

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★ 5

Each class at OTH is guided and directed, we work in groups and that makes it easier, the instructors are upbeat and motivating, they offer so many classes to fit everyone’s schedule. The gym Is extremely CLEAN and organized! Orange Theory rocks!!

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★ 5

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★ 5

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★ 5

Great workout! Courteous staff. . Trainers are motivated, fun, knowledgable and want you to see results. I highly recommend. Monthly fee high $$$$, but you get what you are paying for, a great workout.

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★ 5

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★ 5

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★ 5

Y'all were so welcoming and energetic! I had a blast with my first class and can't wait to come back. Thank you!!

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★ 4

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★ 5

Absolutely a wonderful studio! The workouts are extremely effective and backed by science! The staff members are awesome and very helpful. The safety of their members is their first priority. I recommend giving OTF Pines a try. Warning...it’s very addictive!

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★ 5

I can say that for the first time in my life, I am going to the gym because I like it and not because I have to:) I love Mariela and Roxane, they are really good trainers. It will be great , if they can teach at least one or twice in the morning ...4:50...:) Thank You!

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★ 1

Classes are good BUT horrible customer service, ruined my overall experience.
For the amount of money you pay is not worth it. Staff makes you feel unappreciated.
Gave it a star because there is not a no star option.

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★ 5

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★ 5

I liked the way that the workout  was structured, a little bit of everything: treadmill, rowing, and weights. I like that the coach keeps you going. I realized that when I run on the treadmil on my own independent workouts, that I  would stop sooner than I did when I was at "Orange Theory". Coach Roxanne was great, she didn't kill me but she kept me moving, and motivated to surpass my goals. The staff that I met when I was at the Pembroke Pines location was great. They took their time to explain the machines and how the workout was structured. At the end of the workout they explained my options, if I wanted to become a member, but they did it without the pressure tactics. It was nice to workout with other people as well. I really liked my workout at the "Pembroke Pines Orange Theory" location. I do plan on coming back in the future.

Dexter

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★ 5

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★ 5

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★ 5

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★ 5

Love this place! Always feel better once I complete the workout! Thank you

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★ 5

I love OTF! The intensity of the workout is great. The front staff is very nice and helpful. Leslie is awesome... Great attitude and energy; always goes above and beyond for the clients. I really enjoy the positive push and motivation from Mariela and Erika.

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★ 5

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★ 5

I really enjoyed Mariela's class!

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★ 3

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★ 5

I've driven past this place so many times and never had high expectations. Did the free trial workout last Saturday with my wife and we had an amazing time. Not only were the staff kind and encouraging, they were well-informed and qualified. The Orange Theory system is evidence-based and gives you clear feedback about how you performed each workout. The price might be high for some, but I would argue that you get your money's worth.

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★ 5

Best place ever

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★ 5

We had a great coach who was able to clearly explain and demonstrate the workout. The music was uplifting, and the studio was nice and clean. I strongly recommend this facility!

Also, it is nice to be able to finish grocery shopping at Whole Foods nearby!

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★ 5

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★ 5

Excellent clases and instructors

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★ 5

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★ 5

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★ 5

Mariela the coach is the best , she cares of everybody

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★ 5

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★ 5

For many years I’ve tried to get into going to the gym and I’ve never been successful. I’ve gone on and off, I don’t know what to do when I’m there. I get injuries due to lack of guidance. I love Orangetheory because I feel challenged but it’s still manageable. I feel empowered and motivated knowing I can go at my own pace but I’m still being pushed by experts. Everyone at this facility was extremely welcoming, including my fellow workout buddies. I’m excited for what’s to come!

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★ 5

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★ 5

Great Workout! Knowledgeable & attentive trainers.

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★ 5

Best work out!

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★ 5

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★ 2

Too much time constraints

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★ 5

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★ 5

Great Gym

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★ 5

Had a great time, facility is clean and had new equipments. Amazing customer service

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

OTF has been my greatest life change.

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★ 5

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★ 5

Very challenging workouts and wonderful trainers. I especially love Clara! She rock and brings on the challenge!

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★ 5

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★ 5

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★ 5

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★ 5

I love that the workout changes daily, the challenge of it all and most importantly when you are done you feel accomplished. The instructors are awesome too :) they make a huge difference.

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★ 5

After trying my first class begining of May, I signed up right away! I loved it! Amazing workout! The staff here is super nice. My favorite is Coach Silk, his classes are awesome, he really pumps you up and the music is great, but they are all nice. I go everyday, and everyday is a different but challenging workout. I am happy I tried it and signup. Best workout ever!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Always Being pushed to my fullest potential. But safely !

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★ 5

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★ 5

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★ 5

Wonderful experience.. Seeing the results!

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★ 5

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★ 5

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★ 5

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★ 5

Everything!

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★ 5

Love the classes and Erika is a great instructor. Keeps me motivated.

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★ 5

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★ 5

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★ 5

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★ 5

Efficient. You work the entire time and get the most out of a workout hour.

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★ 5

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★ 5

Great and perfect for my busy schedule

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★ 3

The workouts are fantastic. You just need to be very careful with the administration they make many mistakes when charging your account. I've gotten charged for 4 late cancels when in reality it should have only been 1. They were suppose to fix this months ago and I am still waiting. They have also kept charging my account after I canceled my membership. Needless to say it has become a huge headache!

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★ 5

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★ 5

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★ 5

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★ 5

I love my OTF workout because...
- my workout is different every day
- coaches are there to challenge me
- it's only an hour of my day
- I can schedule my classes on the app and monitor my progress

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★ 5

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★ 5

Best hour workout

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★ 5

I like the fast pace and full detailed instructions as to what I need to do next. Each workout is different and if you can't do a workout your instructor will show you alternates! I've worked out in the past, but this is like having a trainer every time! There are no judgements as you what you can and can't do.

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★ 5

I absolutely love this place, the staff are so friendly and welcoming, they take the time to show anyone new exactly how to do everything. The workout programming is fantastic, I've seen really great results since switching over to Orange Theory. I highly recommend this place. Try it out, you won't be disappointed. :)

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★ 5

It is INTENSE... 1hr Sharp... Effective workout

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★ 5

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★ 5

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★ 5

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★ 5

Amazing workout ! the staff is really friendly and the coaches really know their stuff and motivate the people and the best thing is everyone can go at the their own pace an still challenge him or herself .. I would definitely recommend this one... it stands out among other workouts I have tried

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★ 5

Trainers are engaging and motivating. Even though it is a group class, they always acknowledge the individual. They truly want you to push yourself and win!

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★ 5

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