★ 1

I genuinely liked Orange Theory but I had to go out of town for a couple of months so I requested them to cancel our membership and that we can join once we get back. They first of all made it extremely difficult to cancel even though I followed the policy- by telling me there are no cancellation forms available and not emailing me a copy even after requesting multiple times- and then when we finally canceled it they still charged my account. I had to keep calling and mailing them to refund the charge but they just wouldn’t respond. After over 10 emails and calls, they finally only refunded my charge. And then had to do the whole thing again for my partner’s account. It’s unfortunate because we really liked this place but this whole experience left a bad taste.

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★ 1

I had an awful experience with Orange Therey. The owner is a liar who tricked us into signing a contract by offering a lower price, only to change it after a month. When we tried to cancel because the price wasn’t what we agreed on, he completely ignored the terms of the contract we had signed. It’s clear he just wanted to lock us in and then avoid any responsibility. don’t waste your time here. Go to another location where they actually respect their customers.

Looking at the past reviews from the last 8 months, it’s clear this place has been consistently disappointing. Almost every review during this time has been negative, which says a lot about how poorly the business is run. A place with bad reviews for almost a year should be a huge red flag for anyone considering it. Do yourself a favor and go somewhere with better customer service and transparency.

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★ 1

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★ 1

These guys still charge you after you cancelled membership pretending they didn’t have cancellation form. Do yourself a favor and stay away from these people.

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★ 1

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★ 4

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★ 5

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★ 5

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★ 1

I have never been so disappointed in a business. I had been a member at this studio for years, and even worked out alongside the owners back when they first opened.
The lack of respect from their new manager Gaby, is appalling, to the point that she implied that I never filled out my cancelation paperwork to my husband when he continued to see charges on our card. Not once did she concede this could be an issue on OTFs side. Not once did she say what plan is in place to prevent this again.
I asked to speak with Mr. Lugo the owner, so that he could hear what was happening, because surely he would have an interest in how his members were being treated. It is unfortunate that he had no respect towards me as well, implying that he had no proof of the missing paperwork. He did not want to address issues with his cancellation process like giving a copy of the paperwork to members who cancel to assist in instances when their staff are incompetent in filling them appropriately. Mr Lugo says he has calls like this all of the time, with angry members who want to get reimbursed. That should be the first clue that something is falling through on their end. My only request from him was an apology. That was given in a sarcastic, insincere way.
I would to stay far away from this studio.

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★ 1

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★ 1

Manager here is disrespectful and manipulative.

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★ 1

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★ 1

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★ 1

Do not support this company. What the manager did to the poor college student AFTER she tried to give him the best possible notice and transparency is absolutely disgusting.

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★ 1

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★ 1

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★ 1

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★ 1

Mistreats employees - pick a different OTF location

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★ 1

Horrible business practices. The owner is shameful.

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★ 1

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★ 1

Terrible management. They do not want you to succeed in life, they want to keep you as a slave.

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

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★ 5

Awesome workout that push you to shed calories. The coaches and staff are amazing.

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★ 5

Love the workout and friendly staff.

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★ 5

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★ 5

Best workout you can get in an hour.

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★ 5

Great coach!

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★ 4

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★ 5

Great organization that will help all who wish to go through life feeling there best. Focus and determination will keep you moving forward with wonderful rewards in your abilities with Orangetheory fitness.

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★ 5

I love how inclusive OTF is, regardless of your age, gender, weight, athletic abilities, OTF strives to make you 1% better everyday. Classes are so fun and very diverse, and you aren’t doing the same thing every day which I love. I would definitely recommend the Premier membership which gives you the ability to come everyday. The coach I like to have is Sophia Pal, from Westchase location, she’s amazing and pushes me past my limits with her encouraging words.

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★ 4

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★ 5

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★ 5

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★ 5

I love how I get a balance of cardio and strength training during every workout! I love the trainers and staff, they are wonderful and so helpful. I also deeply value how the workouts are never quite the same so there is lots of great variety. Thank you for taking such great care of OTF members!

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★ 5

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★ 5

I absolutely love going to OTF! I am motivated to challenge myself by the awesome coaches. The sense of community is like no other gym I have attended. I would definitely recommend Orange Theory if you are looking for a workout that is guided by a coach and is different every single time.

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★ 1

Be careful with these people , even after cancelling they have been keep charging and when we try to approach them for an explanation, there is no proper response and they are not ready to help

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★ 5

Workouts are on point, coaches are excellent and the rest of the team is awesome! Wouldn't go anywhere else!

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★ 1

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★ 5

One of the best one hour workouts. Amazing concept that proves results. The staff and coaches at this location are fabulous and very professional.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

So happy with the trainers and the service at this orangetheory! Went in for a free trial and actually signed up for a membership thanks to Caleb and Andre! :)

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★ 5

I think there's something to this place❣

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★ 5

Try it once and you will be hooked! From the front desk to the coaches, everyone is extremely friendly and helpful! The staff supports you 💯 to achieve your personal fitness goals, which keeps you coming back!!!

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★ 5

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★ 5

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★ 5

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★ 5

Coach Mack urged me to drink water only during the spring transformation challenge, promising I’d feel better. He also changed my running form from being a heel striker to a midfoot striker, to help prevent knee/hip pain I’d previously experienced. Coach Andre often challenges me to lift heavier than I think I can. In all cases, they’ve been right. I still drink water only, am down 80lbs, run 5-6 days/week (including OTF days) without pain, and haven’t failed on the heavier weights yet. Coach Mireya doesn’t hesitate to offer modifications to lunges to help me out too! I can’t say enough about OTF Westchase.

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★ 5

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★ 5

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★ 4

I was actually at Earl of Sandwich.

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★ 5

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★ 5

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★ 5

Been going here awhile! Nice chill judgment free zone. I will say I have become even more impressed since they have done their reopening. So careful and respectful.

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★ 5

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★ 5

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★ 5

Great trainers and great atmosphere, pricey but great.

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★ 5

Signed up 2 months ago and love this gym. The staff is super friendly and the trainers are top notch!

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★ 5

I’ve been at OTF Westchase since March and I absolutely love it! I’ve become a better jogger for running events and built upper body strength I never had. The coaches also rock! They do an incredible job showing you the workout and encouraging you to push yourself more than you think. Definitely worth trying and signing up for.

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★ 5

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★ 5

The best--I'm addicted.

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★ 5

Stacie is awesome and I now get a bingo square plus its a good workout #otfbingo

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★ 5

If you want the best workout come see this studio !! Shot out to coach Mac Stacie Shaun and Andre!! Top notch!!

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★ 5

Great work out all the time😎

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★ 5

Always a fun and great work out at Orangetheory Westchase! I feel stronger every time I go.

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★ 5

Great coaches and friendly facility!

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★ 5

All the coaches and members are very supportive of each other. I love the environment here.

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★ 5

Orange Theory Westchase is my favorite studio and favorite workout! The coaches are great and make sure you feel comfortable and welcome. This is the only workout I’ve been able to stick with.

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★ 5

Been going there for more than an year now. Classes are very inspiring and coaches are great and correct your form.

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★ 5

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★ 5

Great staff and HIIT program

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★ 5

I absolutely love Orange Theory! Each class is a surprise as you don't know what your workout will be until you arrive, and there's always a perfect balance between cardio and strength training. I highly recommend this gym!

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★ 5

I go 3 times a week. Getting in shape for summer.

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★ 2

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★ 5

It’s different every day do you never get bored! The coaches always push you to do better than your best and it’s a great environment for people who struggle in the gym on their own. Total game changer! Wish I would’ve tried this years ago. Totally addicted to OTF.

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★ 5

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★ 5

Whenever I come into the Westchase studio I am always excited to workout. No matter what coach I have, no matter who is at the front desk, I am always treated well. The workouts are always tough but the way the coaches push us to work hard and encourage us to achieve more makes me love coming in. I really am excited to come in every time and work harder. From the beginning of my membership the staff made me feel like I was welcome and had been there for a long time. Truly a one-of-a-kind studio with one-of-a-kind coaches and staff.

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★ 5

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★ 5

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★ 5

Waaaay different than any other training or workout that I've done in the past. I like the competitive and team aspect of the whole experience, while tracking my personal gains/ goals. The whole staff and groups that I've trained with are awesome as well!

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★ 5

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★ 5

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★ 5

Great work out and excellent coaches! Been a member since it opened 4 years ago.

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★ 5

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★ 5

The workout templates are usually excellent. It’s the uniformly outstanding coaching and sense of community at this location that elevates Orange Theory Westchase from all the rest.

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★ 5

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★ 5

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★ 5

This is an amazing workout and a great community

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★ 5

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★ 5

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★ 5

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★ 5

Always a great workout with amazing trainers!
Thanks OTF!!!

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★ 5

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★ 5

I never liked exercise before, but after knowing Orangetheory my life changed! I love this studio, couches are amazing ! Doesn't matter if you are atlet or not, everyone are welcome and have the same attention from couches!

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★ 5

Just give the work out a try i bet you will be hooked i was. You have nothing to lose the first workout free. Everytime you go something different and coach and other members are friendly and supportive of one another. The best choice i ever made I love orange theory best work out and feel more Energize and already down 15 pounds

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★ 5

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★ 5

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★ 5

High energy, motivating overall conditioning . The team members are awesome !!!!

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★ 5

Awesome place

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★ 1

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★ 5

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★ 5

All of the coaches are super friendly and upbeat, they really motivate you to give it your all, every single class - especially in the last few minutes of that All Out! :) I love coming in after a long day, even when I really don't feel like working out. I ALWAYS walk out in a great mood and proud that I pushed myself to be better.

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★ 5

I LOVE LOVE LOVE the Trainers here! The workouts alone are awesome but every trainer I have had (Mack, Stacie, Andre, Amanda, Karli , Matt & Shaun) have been outstanding. They correct my form & are encouraging to everyone in the room. If it weren't for the trainers (and friendly front of the house staff too!) I would dread going in for a workout this hard, but they make it all worth it!

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★ 5

Fun music and great motivation! The instructors are fantastic.

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★ 5

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★ 5

Visiting family in the area, stopped by for a class with my husband n son who true it for the first time which was a lot of fun. Very welcoming staff at Westchase!!
Monica
Member at OTF Closter NJ!!

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★ 5

The coaches are awesome here, so very energetic , always up with new & effective workouts, though it’s a group workout but coaches pays attention to every single person, they cheer you up all the time and you really want to give your best. The coaches pay equal attention to stretching after workout. The staff is also super friendly and efficient.

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★ 5

The coaches are great, correcting form to prevent injury and giving you the energy and motivation to keep you going.

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★ 5

Great instruction...Superb workout. Highly recommend.

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★ 5

Best work out and very helpful, friendly staff.

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★ 5

It pushes me to do better every time and in just one month it improved my 10k run time from over 1 hr to under 1 hr.

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★ 5

I absolutely love this studio! The staff and coaches and fun, friendly and knowledgeable. OTF is an awesome program and they make it even better!

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★ 5

I like the feel of being pushed and I love the encouragement from the instructors.

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★ 5

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★ 5

Challenging and rewarding!

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★ 5

This is the best thing I've done for myself in a while. The coaches and staff are wonderful!!

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★ 5

OTF Westchase is amazing! Everyday is something different that gets my heart rate pumping. Love the staff and the environment they create; they are extremely supportive and want to see us succeed in our fitness journey!

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★ 5

Best workout ever. Amazing coaches who motivate you to be the best version of yourself.

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★ 5

Awesome workout!!

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★ 5

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★ 5

You can work out at your own pace. The monitor on the board lets you know how hard you are working and whether you need to step up or pull back a little. No one really bothers you when you are working out. Lot of diversity in the membership- all are encouraging as well. Coaches walk around and correct you on technique and check on you periodically. The workout emphasizes different muscle groups and areas of your body. When you are done- you can feel the burn and realize that you have worked out well.

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★ 5

It’s so much fun, I forget I’m even working out! The class is always full and the energy in the room motivates you push yourself harder and harder each time. My quality of life has surpassed any expectations I had prior to working out at Orange Theory. I feel better, look better and couldn’t be any happier!

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★ 5

great place to work out and awesome staff

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★ 5

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★ 5

Love the staff and trainers! What a great place to workout and let it burn!

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★ 5

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★ 5

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★ 5

I love the coaches and members at this location.

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★ 5

Amazing workout! Absolutely love OT Westchase.

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★ 5

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★ 5

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★ 5

First class today at OTFWestchase. I loved the energy and motivation I received from the whole team. They walked me thru everything and checked in with me throughout the whole class. They corrected my form and helped when I had questions which I appreciated and didn't expect in that type of group enviroment. Excited for my next class!

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★ 5

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★ 1

Be very careful with these people. They will continue charging your account no matter if you cancel your membership within terms. If you need to cancel make sure you get a signature from a manager so you can have as backup for you bank to dispute the transactions. I will never do business with them and recommend to my friends and family to STAY AWAY!

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★ 5

Awesome, as usual!!!

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★ 5

Great class tonight Mack!

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★ 5

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★ 5

The coaches are great and build a relationship with you. Definitely the best workout I have ever had!

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★ 5

The best workout in town! High energy, great coaches, and suitable for all fitness levels. You will be sweaty!

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★ 5

Never a dull moment!

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★ 5

Staff, members, and trainers are all very nice and welcoming. Everyone motivates each other and the workouts are challenging, but you can go at your own pace.

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★ 5

OTF is the only workout I've been able to stick with and that I've seen results with. The coaches are fantastic and the workouts actually make me feel good. I know I'm working hard and the coached make sure I'm working smart.

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★ 5

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★ 5

I started OTF in June of 2015. I am a seasoned runner with marathons, half marathons, 5 & 10k under my belt. I trained regularly for my running with some cycling to assist. After giving OTF a try I have lowered my run times, decreased body fat %, increased muscle mass and tone.

The staff is energetic and engaging. They have a family feel to their studio and they get to know their members. The owners of the studio might be next to you in class or maybe one of the coaches, which shows that they share even more in common with their members.

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★ 5

Great place.

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★ 5

My favorite hour of the day. Always a great workout and coaches truly show they care and take a personal interest in your fitness and well being.

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★ 5

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★ 5

OTF rocks!

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★ 5

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★ 5

Love this studio, coaches are the best

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★ 5

I love how enthusiastic and motivating the trainers are. They make it such a fun environment and they also help with correct form, making the workout that much more effective.

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★ 5

Outstanding workout, amazing coaches, this great team helped me lose over 40 pounds! If you try it, you'll be hooked!

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★ 4

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★ 5

Excelent workout

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★ 5

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★ 5

Great workout. Friendly, customer-centered staff.

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★ 5

OrangeTheory is the BEST and I love my coaches at the Westchase studio. For someone who gets bored easily with workout routines, this is the perfect solution. The workout is always different, and after a long day at work, I can just show up, turn my brain off, and work out with every ounce of energy I have left. The coaches and environment make me feel strong and empowered, so I'm always motivated to give more and keep coming back. I can't say enough good about OTF!

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★ 5

Awesome place! The coaches are fun and fun atmosphere. Never the same workout. Always breaking a sweat! Will recommend other people!

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★ 5

Best workout ever!

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★ 5

i love this work out and the energy of the class!!!!

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★ 5

My husband and I have been attending Orange Theory for about 6 months, and are amazed at the changes in our body in a short period of time. My running pace has dropped by 2 minutes per mile and I feel stronger. The coaches are amazing, great to work with and so motivating!

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★ 5

Love otf! Amazing Staff and a great workout!

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★ 5

OTF Westchase rocks!! Great coaches, great staff, great owners! This location is like a family - they are vested in ALL of their clients. That's why I keep coming back and highly recommend them!!

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★ 5

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★ 5

I love the positivity in each and every class. All the coaches keep pushing me forward toward my goal!

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★ 5

The best workout out there. It's fun, yet challenging. The coaches are awesome and are extremely helpful.

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★ 5

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★ 5

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★ 5

Great place. Friendly staff

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★ 1

Trainers change like everyday. Was not immediately lease I put my membership on hold due to multiple injuries to my back at this place. Told the trainers specifically about my scoliosis and two herniated discs. Still tried, last injury had them put on hold was not told that it was for teo months and they charged my card again. Would only refund if I came down and signed a cancellation form of which I had to give my credit card again. So $135 was thrown out the window even though I was never there one single day. Very irritating and seemed like a scam.

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★ 5

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