★ 1

I’ve tried to get in contact with the studio for the past week multiple times a day and they don’t answer Today,I finally decided to go in physically and there was nobody at the front desk despite it saying they were open everywhere.I can confirm there’s terrible customer service here. And the parking is quite confusing.

Source: Google

★ 5

Pleasant space and strong exercises.
I recommend caution for beginners, as incorrect movements can cause back pain.
The coach was truly encouraging and professional, always paying attention and correcting my movements, despite having several students in the class.

Source: Google

★ 5

I’ve been going to the studio for months and I love it, but I came to review to rave about Juli at the front desk. I needed my membership altered within a short amount of time and she was friendly and willing to help me. She was patient and listened to all my concerns and told me that she would keep me updated as quickly as possible and she did, as I heard back within the hour after I left. Amazing service all around!

Source: Google

★ 1

gabrielle “gigi” is a bully. doesn’t know how to coach or provide modifications, shames clients and has a nasty attitude. horrible class and you walk away frustrated. stay away

Source: Google

★ 5

I really liked the dynamic and unique nature of the class. We worked every part of the body with this incredible workout! Thank you for everything!

Source: Google

★ 5

Big fan of Solid Core, I went a few times in 2021 and now I am back and its just as great as I remember. First time at the Brickell location, love how cool the temperature is compared to other solid core studios. The coaches are great and very helpful. Studio is clean.

Source: Google

★ 3

Super crammed studio, way too many machines in the room. There's less than 4 inches of space between reformers so don't be surprised if you accidentally bang your leg on the reformer next to yours and take a piece of skin off. And bc the classes are so jam packed, it feels almost clinical with no real sense of community and the instructors aren't able to apply corrections as often (and I say this as someone who has done over 100 solidcore classes in other studios.

Source: Google

★ 5

SC Brickell team/location is amazing. They are so welcoming and attentive. Steph at the front desk always acknowledges our milestones and bdays, such a special touch! 💙
Thank you to Coach Kat, Emma, Rebecca, and Roxanna for making us stronger every day! We look forward to our workouts every time, and feel like this is our “home away from home”.
💙💙💙💙💙

Source: Google

★ 1

i arrived within the grace period, and they didn’t not allow me to enter. what is the point of this policy if it isn’t followed through. the woman said it was a liability as me walking in would be such a distraction. However, the rules clearly state i can walk in until the 5 min mark. Now i lost 35$ for nothing, when i clearly showed up. The door was also left wide open, with construction on the way to the entrance. would not recommend this location, not only for their zero customer service, but as well as lack of safety and respect.

Source: Google

★ 1

I have taken multiple Solidcore classes in the aventura location with no complaints. However I went to take one in brickell and walked in the door 4 minutes late. The woman did not let me in due to it being a “liability”. Why have the 5 min grace period policy if it isn’t respected. I understand the woman is trying to do her job, however there is also construction outside of the entrence, so it feels like a maze to even get to the door.

Source: Google

★ 1

Terrible,

as first timer I was recommended this class and showed up within 10 minutes late after my friend, as I walked in trying to be respectful the trainer Gabriella M. announced from a far into the microphone:

"…im sorry, How did you get in?", immediately walked up to me and physically placed her hands on me, pushing me out of the class stating there's a 5 minute policy in place. I shared it was my first day I was not aware and I'm not sure why she is using unwanted physical pressure while sharing this. She rolled her eyes, mocked me and turned around to continue class.

I would never recommend a company who allows staff to think they have the right to treat customers that way. I question the team running it more than the policy. GOOGLE other places near Miami, Low Quality place.

After reading other reviews this is not uncommon behavior.

Source: Google

★ 5

gabby enders was very understanding, and great instructor. thank you!

Source: Google

★ 5

Always have such an amazing experience there! Everyone is always so welcoming and helpful! Every coach is so nice and amazing and will put you through the best workout! Highly recommend!

Source: Google

★ 5

I’ve visited other SolidCore locations, but my experience at the Brickell studio has been the best by far! The energy, the community, and the incredible coaches make all the difference. Coach Roxana and Coach Susana are amazing—they genuinely check in, ensure you’re doing the movements correctly, and push you to reach your full potential. Plus, Elliot at the front desk is so sweet, welcoming, and always ready to help. Highly recommend this location!

Source: Google

★ 5

This a great pilates facility. The rooms have a dark setting to them which is great for those who break a sweat like me. The music and sound system is nice and motivating during my workouts. The instructors have all been quite accommodating as i’m a newby to pilates. The only down side is the size of the rooms. They’re quite crammed and there’s only about 12 reformer machines.

Source: Google

★ 2

I come here ALL THE TIME. I usually come to class a few minutes early or at least on time. I see a person or two come to class late every now and then. People have lives outside of Solidcore and they may run late. Today, I had to attend a very important HOA meeting before the class. The meeting went overtime, and I was 4 minutes late to class. The girl at the front did not allow me in quoting “policy” and “safety concerns” - suggesting that if I skip core warmup, I cannot “safely” do the rest of the class. I understand that the young lady was just trying to do her job and simply follow Solidcore rules. However, after 87 Solidcore classes and 20 years of working out, I’m perfectly capable of making my own judgement of what’s safe for me. Solidcore, this is not the way to treat your regular customers.

Source: Google

★ 1

Solidcore Brickell gave me the worst impression of this Pilates chain, and I will NEVER be going back again thanks to the instructor Gabrielle Medina. From the very moment I arrived to the studio, she loudly said to the recepcionist, in a very annoyed tone, "can you take this class? there are too many new people...". Her whole attitude towards me was SUPER RUDE and unkind, I didn't feel welcomed anytime. I came back home to my boyfriend expressing how bad I felt because of the instructor. It only felt as is if I (and the other customers) were bothering her for doing her class, like what??????. My advice is to save your money from this place and go to any other studio from the city. I have wrote down her name as I can see she's also an instructor in other studios in Miami.

Also, I saw another customer wrote down a review about her in this Google review a few months ago, and I 100% agree with everything.

WORST experience I've ever had in a studio.

Source: Google

★ 5

I took an amazing class with Kassandra this morning! Highly recommend her classes!!

Source: Google

★ 5

Emily and Susana are absolutely the best coaches at Solidcore! They always push me to reach my full potential while keeping the workouts fun and motivating. Their energy and guidance have helped me improve so much, and I’m grateful for their support every step of the way. Couldn’t ask for better coaches!

Source: Google

★ 5

Source: Google

★ 3

I purchased a promo for unlimited classes for two weeks at SolidCore Brickell. The offer is impressive, and the studio looks great. However, the classes are quite challenging, and I noticed a lack of personalized attention from the staff.

From my first visit, no one asked about my prior experience, showed me how the machines work, or explained that the handles should be adjusted to my height (I’m 5’11”). There was also no guidance on the correct techniques for certain exercises, such as crunches or extensions. I found myself watching others for cues and was confused about why the same move had two different names.

It wasn’t until my fourth or fifth class that I received help from an instructor who became my favorite. I attended only her classes from the middle of the first week until the end of the second week.

Overall, the staff isn’t very friendly. Only one person consistently greeted me with a smile when I arrived, and nearly no one said goodbye or wished me well when I left. Some instructors seemed disengaged, with expressions suggesting they were having a bad day. This is surprising because the class environment should feel safe and welcoming, and many people are likely seeking a sense of community.

The workouts themselves are excellent and intense, but I believe first-time students need clearer instructions to achieve the best results. It might be helpful to suggest that students arrive 15 minutes before class for an orientation with the instructor. On one occasion, an instructor asked my name twice within two minutes but then called me by a different name for the rest of the class, which was frustrating.

I have mixed feelings about the studio. While I see its potential and found a favorite instructor, the overall vibe and lack of attentiveness from the staff make me question whether I want to continue attending or explore other options.

Source: Google

★ 1

As someone who’s been attending to many studios and many Pilates classes all over Miami I can confidently say that today was the worst class I ever had. Gabrielle the instructor made me feel like she was the one paying me to be there. The second we arrived we felt very unwelcome which is funny since we were only 3 girls including myself. She didn’t asked about any past injuries or if we had any experience doing Pilates, her attitude towards me was like if I was a burden more than a paying costumer, she was also really hard to understand. It was so horrible that I had to leave the class after 20 min into it. Never experience something like that before. My advice save yourself the time and money and go to the thousands of studios all over they city.

Source: Google

★ 1

My experience here was really bad. Ashley was very rude to me and acted inappropriately during the class.

Source: Google

★ 5

Source: Google

★ 1

We tried to go to a class here, and were excited to try it out. Kaleigh was rude, unhelpful, and ended up registering me for a class I never used. When I tried to call back to settle it, nobody answered and they never returned my messages. I still have yet to receive a credit for the class that I wasn’t able to take. There are much better Pilates studios all over Miami and this one should be shut down. As a start up, you should encourage your customers and at least have a 5/10 personality. Would give 0 stars if I could.

Source: Google

★ 2

I’ve been going to Solidcore a few times a week for the past 6 months and recently transferred to this location. The coaches are great, but I can’t get past how close together the machines are; it really hinders getting a good workout and is also a huge safety hazard. They should consider removing 2-3 machines to allow for more space and a safer environment. I’ve been to 3 other studios, and they all have enough space for you to walk between the machines, which allows for fast transitions and prevents you from tripping over equipment and bumping into your neighbors. It makes certain workouts, especially squats, really uncomfortable. This negatively impacts your workout because you can’t bend down far enough, either because you don’t want your butt touching the person behind you or you don’t want to put your face directly into the person’s butt in front of you. The coaches can’t even adjust your form if you’re on the carriage because they literally can’t get to you. It really seems like whoever organized the space cares more about maximizing profits by stuffing 16 people in a small room than they do about the actual workout. I feel like I have to either go to a Solidcore studio that’s farther from me just to get a good workout or switch to a different program altogether.

Source: Google

★ 5

Source: Google

★ 1

If I could give 0 stars I would. I signed up for the two weeks unlimited and I’ve gotten charged twice after it ended. I try to get in contact with them but they won’t answer. Horrible place and customer service. Every time I’ve been, there is someone sitting at the front desk yet they never answer when I call. Also no parking. Don’t go here

Source: Google

★ 5

Source: Google

★ 5

LOVE having solidcore in Brickell! Ashley is the BEST instructor! She’s super clear when explaining different moves & positions and always gives such sweet, positive reinforcement! Wish the Brickell studio was a littttle bigger so the reformers weren’t so close together, other than that zero complaints! — nothing beats a workout under the blue lights💙

Source: Google

★ 5

Ashley F’s classes are killer but I love it, definitely a challenge and she is a great coach!

Source: Google

★ 1

Unfortunately, in this studio the reformers are less than a foot apart. Solid core has always been my number one choice and was very excited that they opened in Brickell, but don’t waste your time or money. They are so close that you may get slapped with your neighbors black cable, injured if you try and walk in between them, heavily breathed on by your neighbor, and/ or painfully watch one of your neighbors walking back and forth of the reformer bumping into everything- to name a few scenarios. I complained and was told that the new studios all have reformers this close together and you will need to ride on the reformer from each ends. I understand running a business and maximizing profit but not at the safety of the consumer. Plus it’s still expensive and not worth being uncomfortable. There are other options in brickell that have plenty of room and you won’t be compromising your comfort and safety. I also was told by employees of the studio that many people complained but that there wouldn’t be a change. Hopefully there will be because I do love the coaches and classes.

Source: Google

★ 5

Absolutely wonderful! Class is HARD! But great enviroment and Coach Ashley is the bomb. Def take the beginner class first.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Kat is the best coach! 100% recommend arms and abs class

Source: Google

★ 5

Absolutely love this workout and this location. Rebecca is the best instructor ever, I look forward to my classes every week!!

Source: Google

★ 5

So happy to have a solidcore studio in Brickell! Love the energy of the trainers.

Source: Google

★ 5

Beautiful new studio, absolutely love the coaches and so excited about this location! Kat is such a special coach and the best human who will challenge and motivate you like no other!

Source: Google

★ 5

Source: Google

★ 5

Amazing team! Beautiful studio! Stellar workout💙

Source: Google