★ 1

I normally don’t leave negative reviews, but I feel it’s important to share my experience so others can make an informed decision.

I initially signed up at this location in February, believing I had purchased a small package of 8 sessions — not a recurring membership. I attended only a few sessions and was never charged monthly. Due to an unexpected family emergency overseas, I had to leave the country and was unable to complete the package.

Several months later, starting in August, I unexpectedly noticed charges on my account from a company name I did not recognize (“Club Ready”), not “Stretch Lab,” which made it difficult to identify right away. As soon as I realized what had happened, I reached out to the staff member who originally signed me up. He was very understanding, acknowledged the situation, and assured me he would work on getting the charges refunded.

However, when the owner contacted me, the conversation was extremely disappointing. Rather than taking the time to understand the situation or review the account history, he was dismissive, unprofessional, and repeatedly interrupted me. It was clear he had not looked into the details, and his approach made it impossible to have a productive conversation.

In the end, only a partial refund was issued, even though the charges were made without my informed consent and I had not used any services during those months.

While I originally wanted to support this small business, this experience left me very concerned about how customers are treated and how billing issues are handled. Based on my interaction, I unfortunately cannot recommend this location. I hope management takes this feedback seriously and improves how they communicate with and support their clients

Source: Google

★ 1

StretchLab charged me for four payments even though I was told by staff that I would not continue to be charged. I only received a refund for one unauthorized charge, not the original three I paid for. After finally issuing the single refund, they canceled all my memberships without my consent. Their management has been dishonest, and their written responses contain false statements. My mother’s shoulder pain also worsened after a session, and promises made to her were not kept. Very disappointed and would not recommend this location.

Source: Google

★ 5

I came across this business on Instagram and the best decision i made was to get a membership for my son. He is an athlete and this has been a great experience plus the service and the treatment it’s AMAZING at least at this location. Kayla and Justin are very professional and know what they are doing, im very happy and very grateful because they gave my son some tips that have helped him. Thank you

Source: Google

★ 5

I’ve been working with Camilo at StretchLab Pinecrest, and he’s been fantastic. He’s extremely knowledgeable about body mechanics and stretching techniques, and he always takes the time to explain what he’s doing and why. Since I started working with him, I’ve noticed a big improvement in my flexibility and overall mobility. Camilo creates a comfortable and professional environment, and every session leaves me feeling looser and more aligned. Highly recommend him to anyone looking to improve their flexibility or recover from tightness.

Source: Google

★ 5

I had a great experience at StretchLab Pinecrest with Justin! After my stretch session, I felt so much better. My back pain is completely gone. Justin was professional, attentive, and really knew how to target the areas I needed help with. I highly recommend booking a session with him if you’re dealing with tightness or pain!

Source: Google

★ 5

Luis has changed my life! I played basketball for years and never recovered after. Stretching with him has changed my life. I feel so much more active/ fluid & less stressed ! So blesssed to have found him

Source: Google

★ 5

Stretch lab has really improved my flexibility and quality of life. Luis is amazing and truly cares about the people he treats. Love going here!

Source: Google

★ 5

Luis and Keyla are the best. I’m feeling so much more flexible. I recommend them both.

Source: Google

★ 5

Luis and the Team at Pinecrest are amazing! I have had about 6 sessions thus far, and I am already over 25% more flexible and feeling better than ever in years. I Highly recommend it !!

Source: Google