★ 1

Title: Absolutely Unacceptable – Refusal to Cancel Account

I have never written a review like this before, but this company has left me no choice. I’ve called them repeatedly, left multiple messages, and even clarified that I wanted to pause or cancel my account—yet they simply refuse to stop contacting me.

They continue to call, email, and schedule unwanted appointments, completely ignoring my repeated cancellation requests. This is harassment, plain and simple. If management has changed to the point where this kind of behavior is now acceptable, customers deserve to know.

At this point, I’ll be taking legal action and seeking compensation for the time I’ve wasted—nearly 20 hours at my professional rate of $5.95 per hour—because they refuse to respect a simple cancellation.

Do not do business with a company that won’t honor your request to stop service. Cancel my account immediately, and stop putting customers through this nightmare.

Source: Google

★ 5

Source: Google

★ 5

LOVE StretchLab! I have been going there for 2 yrs now & they have helped me sooo much!
All the Flexologists have been wonderful and I have especially worked with Sam & Lorenzo!
Sam is increasing my flexibility in my splits & Lorenzo is working on reducing my facia so there is more movement in my arms! They are both Masters in their techniques! I am eternally grateful to them & Stretchlab!!! Special tip…As a member they offer Normatech for post workout recovery!!! Divine! Try an Introductory Session and you may get hooked for life…😉I Did💞

Source: Google

★ 2

Looking to be a new member.
What are the hours of operation? Google says until 3pm on Saturdays at Pine Ridge location. When I called I was told Saturdays are short and they close at 1:30 today and to try back next week.
Stars do not reflect any service received.

Source: Google

★ 5

I have had a few stretches with Stretch Lab so far but today’s stretch was exceptional. Emma was amazing! She not only provided me with a stretch that hit all the right spots but gave me an incredible neck and hand massage that felt so good!

Source: Google

★ 5

I have been getting a weekly stretch by Dwight for the past 8 months. I have been to several other stretch locations in Naples and Ohio in the past few years with mixed results. Dwight is the best flexologist I have worked with to date. He is extremely professional, capable, accomodating and reliable. I recommend him highly and without hesitation.

Source: Google

★ 5

Source: Google

★ 5

Better than a massage! Very professional. Best thing ever.

Source: Google

★ 5

I love my stretches ! Colleen, my flexologist is great and I always leave feeling better. I play competitive tennis 5 days a week and this definitely helps keep me loose and injury free. Staff is professional and friendly. Thank you Stretch Lab!

Source: Google

★ 5

After just a few visits, I noticed a huge difference in my flexibility, posture, and even how I felt throughout the day. Katelyn is the Best!!

Source: Google

★ 5

Excellent across the board. Easy to work with, great online platform/app, excellent stretching/support and enabled progress both early and throughout

Source: Google

★ 1

They auto renew you even if you don’t want and will not give one dime back after they take the money from your credit card. Very dishonest.

Source: Google

★ 5

My boss Nick comes here and loves it. I helped set up an appointment for him today and he saw Eddie for the first time. He couldn’t stop raving about how great he was, Nick isn’t easy to impress so that says a lot about Eddie! Definitely deserves 5 stars.

Source: Google

★ 5

Love this place! Professional staff. Pleasant and very helpful.

Source: Google

★ 5

Source: Google

★ 5

They worked on my 6th grade son before a football event and it truly assisted him recover after full day workouts. Communication was top notch and they took great care of us. I highly recommend for your youth athletes. They care.

Source: Google

★ 5

We very much needed this service. Just happy to have been referred here. We had a minor issue and the GM handled it promptly and professionally! That’s the standard we all strive for.

Source: Google

★ 5

I have been going to Tatiana the flexologist weekly for a long time and couldn't survive without those visits! This kind of stretch therapy is very helpful in conjunction with other exercise.

Source: Google

★ 5

The Stretch Lab in Naples, Florida was recommended to me to help with my back pain. Over the course of 10 sessions, I had 5 different "Flexologists". They were all very helpful and personable. It's pricey, but I'm glad I did it. When I could barely move due to my back pain, they helped me be more mobile.

Source: Google

★ 5

Source: Google

★ 4

Helpful therapy but high priced. Hard to get convenient appointments

Source: Google

★ 5

Professionally run Stretch Lab franchise in Naples. Great staff and flexologist Julia is excellent. I always leave feeling great after a stretch session there.

Source: Google

★ 5

Visited StretchLab today and was stretched by the talented Josiah. After a week of long nursing shifts, his technique provided the relief my body desperately needed. Elissa, the general manager, ensures the environment is welcoming and professional. Their team truly stands out in delivering an exceptional experience. Can't recommend them enough for anyone seeking some much-needed relief after a long day. Five stars all the way!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

I feel much better thank you!

Source: Google

★ 5

I feel better than I have in years!!! I highly recommend trying it out.

Source: Google

★ 5

My instructor is very friendly, warm and caring.

Source: Google

★ 5

Caitlin was excellent. Personable and professional. Will definitely be back

Source: Google

★ 5

Look forward to going every time. All stretchologists are very knowledgeable and professional. I leave feeling relaxed and much better than I did walking in!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great staff that is excellent at increasing you're range of motion without hurting you.

Source: Google

★ 5

Source: Google

★ 5

A very humble and welcoming place! Staff is very friendly. I felt very comfortable having Colleen as my stretcher. She definitely knows what she is doing. I definitely will go back.

Source: Google

★ 5

I decided to try StretchLab after seeing an advertisement on it when I looked up yoga- it’s been a few years since I did yoga and I wanna get back into the groove as well as try to regain some of my flexibility from my younger years. Last year I had a nasty fall and really messed up my left arm/shoulder. I’ve tried doing physical therapy exercises on my own and nothing has really subdued the pain much and I just decided I will probably have to live with this forever. I went to stretch lab two weeks ago for my first intro stretch, and it changed my life- that may sound dramatic, but I’m not kidding. They were very friendly and my stretch instructor brought new life into my left arm- I won’t deny that the pain was immaculate in the moment, and that I started to second guess if this was a good idea but from the moment I left, and for the last two weeks, my arm has felt better than it has in over a years time. I noticed immediately I felt younger; I could breathe easier, I felt taller I felt stronger, and I just felt overall good. I signed up for a membership and will be continuing on my stretch journey and I encourage everyone to do the same- at least try an intro class and I promise you’ll be hooked too.

Source: Google

★ 5

Highly recommend this place. Stretching is so necessary for every age. Stephanie is awesome - so knowledgeable and kind too. Danni at the front desk is very professional and friendly. Very welcoming and helpful with any appointment changes. I plan on going there forever!!!

Source: Google

★ 5

Always takes care of my sore stiff muscles, Tatiana S is the best, such a wonderful person. All of the staff is fabulous, all my sessions are perfect always.

Source: Google

★ 5

Everyone should experience stretch
Lab. Friendly and caring.

Source: Google

★ 5

Absolutely love this place. Instead of an hour massage they stretch you out in ways that you could not do yourself. It's not painful and is making a big difference in my life. I have a muscle disease and I have been looking for something like this! It's seriously helping me!

Source: Google

★ 5

Source: Google

★ 5

I really love this place. It is so nice to get a good one on one stretch! They need another location because it can book up fast here!

Source: Google

★ 5

Source: Google

★ 5

I left StretchLab feeling fantastic … and that feeling lasted all day.

Looking forward to gaining every week!

Source: Google

★ 5

Excelente!!! el trato fue muy bueno de Lucy (quiropráctica) es una persona profesional que me indico muy bien los movimientos y estiramientos.

Source: Google

★ 5

Source: Google

★ 5

Following my first time at the StretchLab-Naples Pine Ridge location, I would highly recommend it to anybody! Shawn, my flexologist, was extremely professional, personable, and attentive - I strongly recommend him. After mentioning a previous, significant sports-related injury, he was conscientious and helpful as he stretched that area and other related areas. I came away from my session feeling extremely relaxed and loose.

Source: Google

★ 5

Source: Google