★ 5

O que dizer desse ginásio?
Perfeitoooo

Source: Google

★ 5

The best place for playing games
💯

Source: Google

★ 5

This review is in English & Spanish. La versión en español está abajo—deslice.

⭐️⭐️⭐️⭐️⭐️ The Big House in Tavares, Florida, has become one of the defining landmarks of Central Florida’s AAU basketball culture — a facility that reflects both the depth and passion of youth sports in this region. Dozens of games are scheduled here every week, and the atmosphere captures the true spirit of competitive basketball.

The complex itself is impressive — bright, clean, and designed for serious play. The courts are pristine and professionally maintained. In the front section, you’ll typically find three courts, while the back area expands into a larger arena space with several more, often bustling with tournaments and showcases.

There’s a full concession area inside offering drinks, snacks, and light meals such as breakfast sandwiches and coffee. Note that outside food and drinks aren’t permitted, but the on-site kitchen makes it easy to refuel between games. During events, you’ll also find vendors selling basketball apparel and accessories, adding to the experience.

Admission is well organized: players enter free, while parents and spectators pay a daily or weekend rate (wristbands provided). Even children who are not competing must pay entry, with the exception of toddlers in strollers.

As a parent of a player who competes here regularly, I can say the location is incredibly convenient — close enough that I can drop my son off, head home to handle things around the house, and return to pick him up.

The staff is professional and clearly passionate about what they do. Their attention to detail shows in how well the facility is cared for and how smoothly events are run.

Overall, The Big House stands out as a cornerstone of the youth basketball community in Central Florida — clean, organized, and built with excellence in mind. It’s a must-visit venue for any family involved in AAU Basketball culture.

Spanish-en español

The Big House, ubicada en Tavares, Florida, se ha convertido en uno de los lugares más representativos de la cultura del baloncesto AAU en Florida Central. Es un complejo que refleja la profundidad, el compromiso y la pasión con que esta comunidad vive el deporte juvenil. Cada semana se programan docenas de partidos, y el ambiente capta perfectamente el espíritu competitivo del baloncesto.

El lugar es impresionante: amplio, limpio y claramente diseñado para el alto rendimiento. Las canchas están en excelentes condiciones y siempre bien cuidadas. En la parte delantera suelen haber tres canchas, y en la parte trasera se extiende un espacio aún mayor con varias más, normalmente llenas durante los torneos.

Hay una cafetería con bebidas, refrigerios y comidas ligeras como sándwiches de desayuno y café. No se permite ingresar con comida ni bebidas del exterior, pero el área de comida ofrece todo lo necesario para los descansos entre juegos. Durante los eventos, también suelen instalarse vendedores que ofrecen ropa y accesorios deportivos, lo que añade dinamismo al ambiente.

La entrada está bien organizada: los jugadores entran gratis, mientras que los padres y espectadores pagan una tarifa diaria o de fin de semana (se entrega una pulsera especial). Los niños que no juegan también deben pagar, excepto los bebés o niños pequeños en cochecitos.

Como madre/padre de un jugador que compite aquí con frecuencia, puedo decir que la ubicación es sumamente conveniente: lo dejo, regreso a casa para ocuparme de mis cosas y vuelvo más tarde para recojer mi hijo.

El personal es profesional, amable y demuestra verdadera pasión por mantener el lugar en excelentes condiciones y por la organización de los eventos.

En conjunto, The Big House es un pilar del baloncesto juvenil en Florida Central: limpio, bien administrado y con un alto nivel de excelencia. Un sitio imprescindible para toda familia involucrada en el deporte AAU.

Source: Google

★ 1

Don't appreciate being forced to buy ice (ice pack that cost $1) for an injured player. Be very prepared before coming to this place. As you can see from the owner's response below, unprofessional. Again, be very prepared before coming to this place.

Source: Google

★ 5

i play volleyball here and its fire

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★ 5

Chet Lemon is the 🐐

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★ 5

Great sports complex! Very spacious!

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★ 5

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★ 1

This is the first time this has happened to me where I paid around 300 dollars in food tickets to my family it is disrespectful to tell you to sit down and shut up for motivating your children in the team and threatening the team with technicalities basketball tournaments are not a church there is an anedraline intensity guide your referees that families come to enjoy watching their children play I was able to witness how this referee to a member of my family he went to ask him something and I told him I don't talk to people I talk to a coach an older person it is disrespectful you know who you are skinny gray hair Latino you are an ill-mannered person respect people and older people just pure adrenaline and respect defend yourself and today was a bitter day

Source: Google

★ 5

My son play here plenty parking good tournaments facility and courts are in great shape iked the little tribute to Chester Lemon

Source: Google

★ 5

big and in beautiful country in the middle of nowhere

Source: Google

★ 1

A young girl playing volleyball here fell and hurt her arm, and THEY CHARGED FOR ICE! For an injured child! They also don’t let children playing sports bring their own water bottles, so I guess I shouldn’t be surprised.

ETA: you have concessions where I’m sure there is free ice, but regardless, any compassionate human would just hand over the ice pack to a girl crying with a possibly fractured arm rather than being concerned with ringing up the $1. Whoever responds to these reviews just makes the whole place look even worse.

Source: Google

★ 5

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★ 5

Expensive but clean and has cool atmosphere and a good vibe.

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★ 1

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★ 5

This place is perfect for playing with family o friends really good everything

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★ 4

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★ 5

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★ 5

Very big location and very clean. Staff was great..the bathroom was always clean.

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★ 1

Worst place to ever have a tournament. Not staffed well and way overpriced. Staff is uncooperative and rude, parking is an absolute disaster. $25 each for family to watch a camp game that is not even officiated properly? Don’t bother with camps our tournaments here this is a shameless cash grab.

Source: Google

★ 1

Out of all the area facilities we play in, this is by far the worst. The bathrooms are frequently out of toilet paper, the staff is not friendly, way overpriced, so greedy you can’t even bring in your own bottle of water, and the refs at the facility must have gotten their certificates online or something. No consistency, lazy, and deciding games . 25 years in AAU and we will be switching Teams to avoid playing here. More like a rec center than elite basketball.

Source: Google

★ 5

Amazing state of the art facility. The staff is friendly. It's nice to have a year round safe air conditioned facility in FL. The cafe inside was perfect for a snack.

Source: Google

★ 5

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★ 1

I have never seen a more poorly run venue for basketball tournaments. Their security is inadequate. They check bags but do not have metal detectors. There was a huge fight on the basketball court with kids and coaches and parents. Tavares police had to be called. They make the players pour out their water bottles because there could be something other than water in there.

Day Two at the Big House, another adult
Fight during the tournament. This venue has a real safety issue. They need to hire off duty law enforcement. The city of Tavares should mandate that or Lake County should pull their business permit!!

Source: Google

★ 5

Source: Google

★ 5

I found this facility to be super clean and accommodating. The courts were impressive. Unlike others, I found the food prices reasonable. They allow an athlete to bring in a bottle of water. No place can stay in business without charging for food and drinks. Their pri is are cheap compared to a lot of venues! $5 admission is extremely reasonable.

Source: Google

★ 5

This facility is truly a “hidden Gem” located near the town of Tavares, FL.

I visited this facility on Wednesday, July 30, 2025. Upon entering I was immediately impressed with the cleanliness of everything; the people at the front desk, and everyone I met here were all very friendly and helpful; and the dining area was clean, food/drinks are competitively priced.

There is a well-equipped fitness center with pricing lower than many other well-known clubs. There are multiple courts for hosting basketball, volleyball and pickleball tournaments and there is even an indoor baseball field on the 3rd floor.

I thank the ownership for making this facility available for indoor Pickleball. The heat and humidity here in central Florida can be brutal in the summer.

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

Avoid if at all possible. Restrictions on water are ridiculous. The staff has zero kindness, empathy or respect. Its a shame they treat people the way they do.

Source: Google

★ 1

Edit:
This is not a “top notch facility” as the owner describes. The bathrooms are frequently out of paper, some of the stall doors are broken, and last year the ac was broken and my kids had to go through their whole volleyball camp in sweltering heat with no refillable water bottles. And those prize floors of hers look pretty dinghy.

This place is called the Big House and it’s aptly named, because it’s more like a corrupt prison than a sports facility.

If you’re not into sketchy places that feel like a prison, then stay away.

I looked into the possibility of getting something else going and it’s not feasible right now, but someone should. The kids deserve better than this.
Original:
I’ve been taking my kids to a volleyball camp at this location for a couple years. The facility itself could be top notch, but the rules of the facility and the way they are enforced by ownership borders on abusive. It’s a really nice place that’s not fun to be in, at all.

My family will never attend another event at this location and from the other reviews I can see that we’re not alone.

Maybe it’s time to gather a few investors and make sure the big house gets a little house portion of the market. Seems to me that there’s an opportunity here for anyone with a better attitude and better appreciation of their community.

Source: Google

★ 1

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★ 4

Beautiful facility. Spacious. But staff turned the lights off after a volleyball tryout before the kids could even grab their bags and leave the gym. I feel that was unnecessary and could be unsafe. Esp with a lot of people in one area.

Source: Google

★ 5

This is by far the best indoor sports facility we’ve been to. Not only is it clean, the staff are all very friendly and professional. We have been to numerous facilities for volleyball tournaments, and this one is hands down the cleanest. We appreciate the strict rules. For the teams traveling to this facility for tournaments: If your coaches didn’t send you the rules ahead of time, or they did but you didn’t bother to read them, don’t get angry at the staff. The rules are also posted clearly on the doors before you go inside. Thank you Big House for a beautiful facility to train in!

Source: Google

★ 5

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★ 4

It's not really that big!! Went there for a volleyball tournament, and the balls from other games kept invading other court space, it was a mess! Players were not allowed to bring their own water, they made you buy it!!! Besides that, lots of parking, and the food area was ok. Rest rooms really clean!!

Source: Google

★ 5

Amazing facilities!!!

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★ 1

Terrible

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★ 5

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★ 5

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★ 1

We recently played in a basketball tournament here. The facilities were clean, the teenage staff was kind, the director was atrocious. Security insinuated I was lying about my son’s diabetes, he was almost denied access to his diabetes supplies as a Type 1 Diabetic. 2 granola bars and an applesauce pouch for lows caused an uproar. I was told with private facilities they aren’t required to follow ADA laws-and they are. They let me take it in but when we left and came back I put the snacks in my pockets and there was not a problem. Anyone could’ve walked in with a gun in their pocket or on their person and they were concerned about 2 granola bars and an apple sauce pouch that could save my kids life. The director made sure to point out her brother built this with his “own money”. We were denied bringing in water for our teams. From what I’ve learned about the great Chet Lemon, he wanted this to be a place for community. From my research I can see he had an amazing career and did a lot for this area and I am sure he was rolling in his grave at the way people were treated at this event, packs of gum and mints had to be thrown away to enter, unless you put it in your pocket. They were more concerned about making a dollar than anything else. $70 for entry, most tournaments are $40. His families pockets are good and fat after this weekend but their hearts are definitely empty and I am sure he’s ashamed.

Source: Google

★ 1

Definitely do not need the name Big house. Paid too much money to have to find us a chair to sit down and watch the game and they had too many rules

Source: Google

★ 1

I am attending a Jr EYBL tournament this weekend at this facility. The facility is clean, the courts are nice, and I feel safe with the bag checks upon entry and the number of security guards. With that being said like others who have left reviews, I can’t say much more positive. This facility is too small for a tournament this size and does not have enough seating for families. There’s black mats with some chairs on them between courts and I witnessed a security guard ask a man to move a chair back to the mats because he had moved it to watch his child play. He said the chairs had to stay on the mats… then you need more mats and more seating. More areas for the kids to warm up and meet as a team. Like I said, too small for this size tournament. Now let’s talk about the ridiculous rules… kids not being able to bring in their refillable water bottles, being told to throw away gum or any food items upon entry (because you certainly aren’t walking all the way back to your car), you can only have water or Gatorade on the gym floor (what’s the difference in Gatorade and a soda… nothing but marketing), our team manager was trying to get to the concession stand quickly for a water for our coach when told she couldn’t walk on the left of the hallway to pass by some slower walking people but no one was coming on the other side… All of this may seem small but I have traveled the country…. GA, TX, OH, AL, TN, and other facilities in FL and never been treated this way. You can claim safety like you have in other responses but the reality is that’s not entirely true. If you want to keep food out, so be it but understand some things are the cost of doing business. You don’t “force people” per your other response to buy the crappy food but you don’t leave too many options for some. Thankfully we could leave. There were MANY talking about how restrictive the rules are. The noise was too much. Kids and coaches couldn’t hear whistles and games had to be stopped a lot due to balls rolling on other courts simply because the “Big House” isn’t big enough. You need to do better. Reviews are here to help you but can only do that if you listen. Based on the responses to other reviews and my experience this weekend, you aren’t interested in that. If you look at my profile you will see I’m not a negative poster… typically don’t say anything unless it’s nice but this weekend has been over the top. Parents pay a ton of money and so do teams to be here. The way this place is run isn’t acceptable.

Source: Google

★ 5

The courts are well-maintained, and the space feels open and inviting. It’s a great environment for playing or practicing. Definitely worth checking out.

Source: Google

★ 5

What a wonderful experience. Their courts were pristine! Access lines were fast and friendly. All personnel were extremely helpful and courteous. The bathrooms were clean and abundant. I hope we have future competitions there.

Source: Google

★ 1

They are very disorganized, every time the games delay a lot.
They are the only place that does not allow you to enter with outside food or even water, causing us to spend all day just consuming what they sell. Including water.

Source: Google

★ 1

How rude are the people who work at this place? At the entrance were these 3 men. They don't know how to be tactful with people. They treat you horribly. They have no tact when dealing with the public.
And Ethics

Thank u

Source: Google

★ 1

Place is trash. No rules. Security guards let everything go. Faculty is mediocre at best. Food sucks. MM tournaments are awful. Don’t waste your time and money.

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★ 1

Place is garbage. Faculty, security guards, concessions, etc. All garbage. If it’s a MM tournament. Stay home.

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★ 5

Very organized facility

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★ 4

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★ 5

Amazing facility!!

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★ 3

Not allowed to bring snacks or water bottles. Forced to buy inside. Not good if you're on a budget.

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★ 1

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★ 1

The worst experience!!! Now I know why I’ve heard all bad things they be ready to ban people for taking action but they don’t take action themselves. They push things under the rug and push you out. As long as they have your money and we keep feeding them our money they will keep doing what they want and allow what they want with our kids. This is why I see why a lot of people travel to Orlando and rather do tournaments out there , so they won’t have to deal with this mess!!! Do better because y'all honestly the worst and the reviews speaks for itself.. 80% of the reviews can’t be wrong when everyone saying the same like who’s the problem?? NO EXCUSES, because in every review that’s all I see.. please save your money, AND DONT COME HERE!!!

Source: Google

★ 4

It's really hot and they don't let you bring a metal water bottle

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★ 5

Amazing facility that’s very clean. The food is great and the staff are very processional!

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★ 5

The food is horrible and pricey
so bring your own

Source: Google

★ 1

RIPOFF!!! $20 for one person to watch 1 game should not be allowed to happen.

Source: Google

★ 5

We attended a basketball tournament at The Big House and enjoyed the weekend. However the admission cost was quite high for attendees that want to support their athletes. The facilities were clean and organized. There were bag checks at the entrance and unarmed security present the entire time the facility was in operation. Actually, I had a great experience because at the end of the first day I actually lost my wallet at the final game. It had slipped out of my short pocket as I was rising from my seat. I did not notice until after I had left the facility though. I did call but the line was unmanned at that time of the day. I returned for our second day of basketball and checked in with security who had located the wallet and placed in the safe for me. I was very grateful for the professionalism of the security staff. This could have turned out to be a terrible weekend. Thanks for the great job to the security manager who took care of my valuables.

Source: Google

★ 5

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★ 5

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★ 5

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★ 4

We were here for a youth basketball tournament. Beautiful facility. Chairs are provided instead of benches, which was more comfortable for us, but may not accommodate larger guests. Our only negative was it was pricey for guest tickets.

Source: Google

★ 5

It was our first time at TBH Feb 22/23 for a tournament, I was highly impressed. Everyone was so nice, the parking was mildly challenging for PM wave, but not terrible. The facility was extremely clean, bathrooms were immaculate, staff was very kind and always greeting you. Concessions were very VERY reasonably priced. They have policy on bringing in your own water bottles, however I did not see any problems with this our girls had everything they needed, what I liked especially with this venue is the seating, parents not needing to lug around stadium chairs or padding, etc so nice! Ample amount of seating! We did have our bags searched, but nothing crazy. There even was a lady who set all of our girls up at the end to take their team picture, I dont know her name but she was on it and knew EXACTLY what to do and how to pose the girls and take charge! We loved her! A++++ for this facility. Give it a chance! Super clean and would be delighted to go back!

Source: Google

★ 5

Great environment, good food, and nice workers! Can’t wait to go back!

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★ 5

Thank you Big House for another wonderful experience! I love what y'all are doing there keep up the great work 🥰 That Volleyball Life🥰

Source: Google

★ 1

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★ 1

Very rude staff. Rules were excessive, parking ridiculous with no lighting at night. Had to use phone flash light to walk through dirt to find car. Athletes were not allowed to bring drink bottles at a volleyball tournament which is unheard of and others forced to purchase bottled water. So disorganized night one ended at midnight. Do better!

Source: Google

★ 1

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★ 5

I have been to many volleyball tournaments over the years at The Big House. I did not catch this gentleman’s name, but he is a treasure. The girls love his positivity, inspiring quotes and uplifting attitude. He has brought a smile to my face every time that I see him. Protect him at all costs… and maybe give him a raise.

Source: Google

★ 5

Source: Google

★ 1

Review of The Big House

They certainly got the name right—“The Big House” feels more like a prison than a sports venue, especially with the way they search your bags as if you’re smuggling contraband rather than simply bringing a snack.

As a grandmother here to support my granddaughter, I’ve learned to leave my bag in the car to avoid the invasive searches. At first, I assumed these checks were for the children’s safety, but no—it’s all about keeping outside snacks, drinks, gum, and even mints out, just to force attendees into overpriced purchases at their snack bar.

Parking is another nightmare. Cars are lined up along the street and even onto sidewalks, making it difficult—if not impossible—for the elderly or those with mobility challenges to navigate safely. If you forget something in your car, good luck trekking back and forth.

It’s disappointing to see a venue put profit over basic convenience and consideration for families and spectators. The ownership should rethink its priorities and focus on creating a welcoming environment instead of nickel-and-diming its guests at every turn.

Source: Google

★ 1

Disappointing Experience at The Big House Volleyball Facility

Our experience at The Big House volleyball facility was incredibly disappointing, primarily due to the excessive restrictions clearly designed to maximize profits rather than support the athletes and their families.

From the moment you enter, it feels less like a sports venue and more like a high-security checkpoint. Bags are thoroughly searched with an intensity that seems absurd for a youth sports facility—all in an effort to prevent families from bringing in their own food. This policy is particularly frustrating given the subpar, overpriced concessions they force you to purchase. When children are involved, proper nutrition should be a priority, yet families are left with little choice but to eat whatever low-quality options are available on-site.

In January, the facility was freezing, with parents and players bundled in blankets and winter coats. Instead of maintaining a comfortable environment for athletes, The Big House appears more focused on cutting costs to maximize profits, with little regard for the well-being of the children who compete here. It’s hard to believe that a place claiming to support youth sports would operate in such a way.

To make matters worse, the management’s responses to critical reviews are often rude and dismissive, rather than addressing valid concerns with professionalism and care. If the facility is so intent on increasing revenue, perhaps they should consider raising admission prices slightly to account for necessary improvements—rather than making families suffer through these restrictive and unreasonable policies.

Before offering a generic reply to this review, management should take a moment to reflect: Is this truly an environment where young athletes can thrive and enjoy the sport? Based on my experience, the answer is a resounding no. Unless serious changes are made, the only way to hold The Big House accountable is for clubs to take a stand and refuse to support a facility that prioritizes profit over player experience. The owner should be ashamed.

Source: Google

★ 5

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★ 1

Beautiful facility sure. However the rules and restrictions for guests are absolutely insane. We travel often for other competitive sports and athletes are always allowed to bring in their refillable water bottles and protein snacks in their bags.
As for spectators sure you can have them purchase from cafe. But throwing away mints, cough drops and even gum is far too restrictive. If we can carry it on an airplane we should be able to have it in the building.
I feel bad for the employees that have to enforce these ridiculous rules and are then confronted by angry parents.

Do better. Be better.

Source: Google

★ 1

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★ 5

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★ 1

The experience trying to get into the facility is awful. There was no way to purchase tickets prior to the event and we had to wait while only one line was open. The security guard was yelling at all the players about what line to get it. There were no signs directing players or parents. My two YOUNGER sons were playing and they went through the lines alone (while we were trying to get tickets) and then had to go inside by themselves (not knowing where to go) because we were still trying to obtain tickets. I heard the main security guard yell at one of the players "what don't you understand." As the 50+ parents are trying to obtain tickets and players are going their their separate lines they would then turn kids away if they had a water bottle of any kind. You can only purchase drinks from inside. This place has changed so much in a year from when pur older son played. The level of professional is far below and I am disappointed in how downhill this facility and the process has went. They host a lot of families every year and for the low level of service it's really . They need to obtain a more efficient system and step up the game.

Source: Google

★ 5

Excellent local

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★ 5

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★ 1

Facility is a money grab. Can’t even bring your own water in?! Do not recommend.

Source: Google

★ 1

The food is not consistent with a place meant for exercising and training athletes! They only offer fried and unhealthy food! The organizers are disorganized and have no control over the games! It’s super frustrating! They check you at the entrance as if you were entering the White House, but you end up having to eat outside because of how bad the food is. The facilities are large and spacious. They need to improve their food

Source: Google

★ 5

Source: Google

★ 1

One of the worst venues I have ever been to. I have worked in the event and venue industry for over 20 years and this one takes first place in a overall bad experience.

I've read the other reviews and I find it comical that you compare yourself to professional venues when it comes to your policies, last I checked you are hosting youth events not NBA, NFL, NHL or MLB events. Most people expect no outside food and beverage at those venues. At youth events drinks and snacks brought in by spectators is pretty normal. Heck the Ocean Center in Daytona allows it for their events and they have really good concessions and plenty of options. Your concessions are grossly overpriced, the lines were long, not enough seating for those getting food, and the quality is definitely not great.

When it comes to your staff, I have never encountered such rude staff in my entire career, I think maybe one person had a good attitude and a smile and he was sitting at the door walking into the gym, although he did have ear buds and was on his phone quite a bit. You can ask people or inform people of your policies with out being rude. Kindness goes a long way and the staff definitely doesn't exude kindness.

The comment in one of the reviews where you again compare yourself to a professional venue in regards to heating and cooling is laughable, that and you blame the temperature on the fact it's a concrete building and it holds cold and to dress appropriately, again comical. So in the Summer when one review said it was so hot and unbearable how are they supposed to dress appropriately? I have never been to an indoor venue where I've had to wear a coat and hat unless it was a hockey arena and I sure didn't see any ice in there.

I will say it is a beautiful venue and is well kept but you all have a long way to go in regards to being a top notch A+ venue. Stop penny pinching, hire and train friendly staff, have more options for food and seating and for crying out loud turn on the heat or the AC.

Source: Google

★ 1

My experience at this venue was disappointing, especially as someone with a disability. Handicap parking is extremely limited, and by the time I arrived to watch my granddaughter play, I was forced to park in an open dirt lot. Navigating that terrain was very challenging and left me frustrated before I even entered the building.
When I finally made it inside, I encountered another issue: an overly strict bag check. I am diabetic and always carry a small amount of trail mix for emergencies, but I was forced to throw it away because food is not allowed in the facility. After the long trek from the parking lot, returning to my car to store it wasn’t an option. This policy feels unnecessarily harsh and inconsiderate to those with medical needs.
Once inside, the temperature was shockingly cold—colder than it was outside. Parents and spectators were bundled up in jackets and blankets just to stay warm while watching the games. While I appreciate not being overheated, the facility was uncomfortably cold, making it difficult to focus on enjoying the matches.
I love watching my granddaughter play volleyball, but unfortunately, this venue makes it so difficult that I won’t be able to attend if her team plays here again. I hope the facility reevaluates its parking, accessibility, and temperature control to provide a more accommodating and comfortable experience for all visitors.

Source: Google

★ 1

As many other reviews suggest, this venue can be an incredibly frustrating experience—and that’s putting it mildly.

We travel frequently for volleyball and have played here a few times. While I recognize that the venue has responded to some complaints and that a few of their policies are justifiable, others feel completely unreasonable and out of touch.

For instance, they do not allow any outside food in the venue. While I understand the desire to minimize messes left by inconsiderate guests, this policy is far stricter than most other venues, including much larger ones like convention centers. They do have a concession stand, but the options are limited to things like burgers and chicken tenders. My daughter, who spends the entire day exerting energy, prefers healthier options. While their prices aren’t astronomical, it’s frustrating that they don’t allow food to be consumed in a designated dining area. Instead, we’re forced to keep food in the car. This wouldn’t be as big of a deal if parking weren’t so chaotic.

This weekend, we attended a smaller tournament and managed to get a decent parking spot, so eating at the car wasn’t too bad. However, during larger tournaments, parking becomes a major issue. In past visits, we’ve had to park several blocks away, which makes accessing the car for food breaks almost impossible. And while the January weather was tolerable this time, these tournaments happen year-round, and sitting in a hot car in the middle of summer is not ideal for players who need to refuel and cool down.

Another frustrating policy is their no-volleyball rule. While I understand the concern about rogue balls interfering with active games, many venues handle this by installing nets between courts, which The Big House does not have. Ironically, during our game, we constantly had balls from an active court behind us rolling onto our court—a far greater safety hazard than players warming up with their own volleyballs.

We didn’t know about this policy beforehand. My daughter’s backpack has a built-in compartment for a volleyball, which passed through security without issue. After refereeing our first game, we went to the far side of the arena, away from all active courts, to warm up. A staff member approached us and told us we couldn’t have the ball. While they weren’t outright rude, they were curt and insisted we should’ve known the policy. We were told to remove the ball from the venue immediately. This interaction was unnecessary and left a sour taste, especially since we were clearly taking every precaution to avoid disrupting anyone.

I can see the reasoning behind some of the venue’s rules, but there’s significant room for improvement. Other venues with excellent courts manage to strike a balance with more reasonable, player-friendly policies. I hope they take a closer look at what works well elsewhere and make changes to enhance the experience for players and families alike

Source: Google

★ 1

The facility and the courts are very well maintained, and the cafeteria is clean and always maintained between customers.
Unfortunately, this is the only positives I saw to this place and it’s harder to see any other positive points because of the amount of negative things to deal with and the frustration from the insane amount of rules just so you can enter a facility.
I am already required to sign a waiver prior to coming for the player and any spectator entering so I am releasing the facility from any liability. With that being said. Spectators also pay for their admission and clubs pay tournament fees so with these payments and your vendor activities you should be able to cover your operational cost. If you’re having a hard time, I would recommend bumping the AC up from 55 degrees thermostat and you can save a few bucks on your electric bill.

I don’t appreciate an a green world environment, where we are asked to leave our personal water bottles in the car and only can use disposable water bottles. Way to support our planet! players cannot bring in any Gatorade or protein bars, or things that they may be using throughout the tournament for appropriate nutrition in between their games, can only purchase food from their vendor. you can see the menu in the photos and tell me which food item you would recommend to your athlete. My purse was searched every time going in/out of the building and ANY food item or gum or mint in your bag was thrown away in the trash, I don’t think TSA security is even this strict at an airport.
Lighten up the rules and let families enjoy their children and the sport. you can enforce the rules for no gum/food or snacks on your courts but no reason to be so restrictive to the families just to enter your doors to come inside the building.
I sat here for an 8 hour event and everyone’s conversation around me is talking over their annoyance with the amount of rules to deal with.

Source: Google

★ 2

Beautiful facility, clean, and friendly staff. You cannot bring in water or snacks for your athlete, not even water with a screw top. They told our diabetic athlete she could not bring in her candy, which she needs for medical reasons. They will nickel and dime you for everything, including $18 to get in. Parking is a nightmare. It’s freezing right now, because they won’t turn on the heater, so everyone is shivering and wrapped in blankets. Super disorganized. Our first volleyball set took 42 minutes because the calls were soooo slow. One match (2 sets) took 1:20 minutes total. All the games are behind schedule due to poor management. I hope our organization doesn’t come back here.

Source: Google

★ 1

This is easily one of my least favorite volleyball venues, and unfortunately, we have to play here multiple times. Every visit is an exercise in frustration.
First off, kids can only bring water in water bottles—no exceptions. The parking situation is beyond ridiculous. Their tiny parking lot can't accommodate the number of visitors, forcing most people to park in a dirt lot or along the street, sometimes as far as half a mile away. Because parking is such a nightmare, you're essentially stuck relying on their overpriced concession stands unless you're willing to make the long trek back to your car.
When you finally make it to the entrance, be prepared for an invasive bag check. They don’t just glance in your bag—they literally dump out the contents, regardless of how small your purse might be. It’s excessive and completely unnecessary.
While I’ll admit the facility inside is spacious and well-kept, their rules are so out of touch with what traveling teams actually need. For example, teams aren’t allowed to bring their own volleyballs inside for warm-ups, even though there’s plenty of space for it.
As a team that travels almost every weekend and visits a wide variety of venues, this place stands out as one of the worst in terms of overall experience. While I understand wanting to maintain the facility, their policies and lack of practical accommodations are unreasonable. Hopefully, this is one of our last trips here

Source: Google

★ 1

I absolutely HATE this place. There is never enough parking and they CHECK people’s bags for outside food or drinks to FORCE people to buy their crap!! I came in last year by Uber and had to leave my daughter’s water bottle in the front, then at the end we couldn’t find it anymore… yeah it got stolen! The clubs should boycott this place to stop this nonsense… people have food restrictions or how about not forcing athletes to eat crappy fast food? Disgusting!!

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★ 1

Worst place ever!!! There is no parking for the capacity of teams that they approve for the tournaments. The system of the snacks and drinks is ridiculous they literally try to make by the food and drinks at the location. The service at the cafeteria is horrible. The customer service of the employees is the worst! The worst place to have tournament.

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★ 1

I had a really disappointing experience at this sports facility. It is beyond ridiculous and unacceptable that athletes are not allowed to bring their own water or sports drinks to hydrate during games. Hydration is crucial for performance and safety, and this policy completely ignores the well-being of the athletes. In any sports environment, access to water should be a priority, not a restriction. It's frustrating to see such a basic need disregarded in a place that’s supposed to support athletic performance. I won’t be returning unless they reconsider this completely unreasonable rule.

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★ 4

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★ 3

The place is beautiful, the parking , the restrooms were clean, food reasonably priced. It was a full house this weekend with so many teams playing basketball from 3rd grade to high school 12th grade. I absolutely loved everything except one their was a specific referee on court 5 Mr./Mrs. not sure of the gender. But that’s not the point. The point is the referee was very unprofessional and unethical with 12yr olds calling false fouls, targeting specific players on one team and yet being care free with the other, and also getting in the kids faces. As if the referee forgot their age. Trying to bully 12 yr olds, sizing them, and just being very aggressive. I definitely felt bad for all the kids for having biased games and the other referee working with this specific ref. The other gentleman just watched the game and did his job professionally. They need to start hiring refs with more experience with children and patience if they’re going to be working with kids.

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★ 5

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★ 5

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★ 5

I’ve been going the BH for several years now, watching my grandsons play AAU basketball tournaments.Tthis place is well run, bathrooms consistently clean.

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★ 5

Excellent athletic venue. I've been there numerous times for my son's basketball games.

They have plenty of space and seats. The staff is friendly, the food is actually really good (and inexpensive)

If you've experienced AAU, you'll know that it'll take you all over and to places that aren't the best. I'd rather be at the big house any day.

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★ 1

Terrible customer service. Would let an old women in to use the bathroom on a Sunday tournament day. Staff and security should be ashamed of themselves. Avoid this place at all costs .

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★ 5

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★ 5

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★ 5

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★ 5

I went there to watch my grandsons and the facility was very nice

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★ 5

Great gym. plenty of courts.

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★ 5

My son and I had an awesome experience.
Very competitive.

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★ 5

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★ 1

The staff was rude some old lady

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★ 4

Great atmosphere and competition. Cafeteria has fair in pricing. Bathrooms are clean and well maintained as are the courts. Only complaint is no water bottles can be brought in so players have to buy their gatorade and water.

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★ 4

Came through for Jr's AAU game. Courts are clean and in great condition, food at the snack bar is decent and not wildly expensive. Like many places we've been, you cannot bring in any outside food or beverage, even the players. Only plastic store bought bottled water for players, no refillable water bottles. Yes, that's kind if annoying, but not unheard of. Other people mentioned the customer service and parking... I get it, however- we were able to park quickly AND as people left their tables in the Cafe, staff wiped down the tables right away. I'll take staff that keeps things clean over fake smiles 🤷🏾‍♀️ Plus the bathrooms were immaculately clean and stocked, even though there have been hundreds of folks here all day!

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★ 5

This is a great location for basketball or volleyball ball tournaments

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★ 5

Our AAU Basketball Team has been here several times for Basketball Tournaments. This place is large with several Basketball courts, has a nice concession area that serves very good food from grilled chicken sandwiches to wings.

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★ 1

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★ 1

Children are not allowed to bring their drinks in the building because they want them to purchase their drinks inside (greed). As a coach I see children with no money and playing dehydrated because they had to dispose of their drinks outside the door before entering. It's a big hazard for those who aren't informed ahead of time that the place has TSA level security 🙃. It feels like I'm entering a courthouse instead of the big house while greeted with some of the rudest angry people. They don't care for the children as much as they care about their wood floors. The floors won't be damaged with their gatorade, but coconut water is turned down at the door. If you speak up they threaten you. I really dislike playing at this place

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★ 1

Ridiculously over-priced entry fees, lack of sufficient security, horrendous parking, unclean facilities....avoid if possible.....oh and if the owner deletes this review again I will continue posting it

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★ 4

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★ 3

Mixed feelings on this place. Great facility...but the staff is horrible they need customer service training, Most of them are probably high school students. They check your bags to see if you have anything they sell at the concession...but no metal detectors....anyone can sneak a fire arm in here...I say it because a fight broke out on the court the a group of guys involved had firearms in their belt line and two other men went back to the car to get theirs...Luckily police arrived and they didn't make it I to the building.

Security needs to tighten up for the sake of the youngsters who participate in these events.

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★ 3

They check a lot but on the camp when you go to see the boys play, people don't let us see because those of us who are sitting are being disturbed, they must also pay attention to that too.

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★ 5

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★ 1

This is my least favorite location for basketball tournaments. I honestly hope they make the much needed changes.

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★ 5

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★ 5

Love officiating at The Big House.
Great staff and clean top notch facilities

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★ 5

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★ 5

One of the best facilities for tournament. The staff is excellent! Brie’s Cafe wings and smoothies hit the spot! Everyone there makes this baller feel like my second gym home! My children and players feel safe there!

Source: Google

★ 1

The parking lot is patchy with dirt and gets everything dirty and dusty when you park and walk up to the facility. We paid $20 a person to enter. We were all but strip searched to ensure we weren't bringing in any outside food or drink items, even a banana for our 1 year old, who doesn't eat regular concession stand food. Mind you, the regular size Gatorade was EIGHT DOLLARS. That's absolutely insane. We went along with it, to then be told we couldn't bring in MINTS. A brand new tin of icebreaker mints were thrown away, I asked why, and the girl said it was because they "could be thrown at the refs" ... WHAT!? By that asinine logic, I could literally throw anything from my purse at the refs, yet we could bring everything else in with us... the girl was courteous, and I understand she was doing her job and didn't make the rules, so I didn't give her attitude or anything, just went along with it because we had already traveled an hour to get there. We went to the main part of the complex to watch the basketball game for my nephew and it was miserably hot, nearly unbearable. Idk if they didn't have the air on or not turned cold enough? But it was terrible to sit there for longer than 5 minutes. Thankfully we won't be going back to this location, and if we have to, we won't.

Source: Google

★ 5

Always a great time watching my baby boy play there. Food is usually really good as well. However they just need Nachos with Cheese on the menu...lol

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★ 1

UPDATE: Because the owner commented and then erased the comment (see picture). I absolutely was here for two days at the Marcus Megee basketball tournament. Yes, local teams do attend. It’s very clear from the owners responses to all the HORRIBLE reviews here that they’re not willing to receive feedback or make any changes. Shameful for a place that services so many children and families. Swallow your pride and take some accountability!!

The staff here is beyond rude. Terrible, terrible customer service. They care nothing about the athletes that pay a ton of money to play here. The whole facility is over priced, price gouging at its finest. Be prepared to be searched like you’re entering a prison. Completely disrespectful staff. The city needs to find someone else to partner with to run this facility.

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★ 4

Great selection.

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★ 1

**All you need to know about this place is evident in the owner’s replies to complaints. Embarrassingly unprofessional.**

They had a teenage boy wearing dirty nitrile gloves rifling through my daughter’s basketball bag touching her undergarments and feminine hygiene items while she watched on with total embarrassment. They pilfered through my wife’s purse and took out her chewing gum and mints, threw them on the table and told her she couldn’t bring them in.(neither item is “food” and neither item breaches their “safety and sanitation” standards). This facility is indirectly forcing patrons to buy overpriced water, sports drinks, and fried food by prohibiting reusable water bottles and snacks. In 13 years of attending girls basketball tournaments we have never experienced this level of prohibition of basic essentials.

They threw away an entire unopened bag of gummy worms candies, one of our players keeps in her bag for quick sugar intake, without even asking her to bring them to her parents for proper removal. This facility is shockingly unprofessional and the staff is unfriendly.

The person responding to emails(Ms. Lemon) is unprofessional and seems to reply with non sequiturs, justifications for odd behavior of her security staff, and implications that border on inappropriate.

Seems like a really good opportunity for a competitor to step in a provide a better solution.

**In response to the owner’s deleted reply(see photo)**
I didn’t think anything was anonymous, my full name is posted on the review and by using social media and Google you were easily able to find any information about me you wanted.

Every complaint I made was echoed by the parents and coaches. Based on reviews it appears these complaints are shared by many before.

Most business owners accept critique and attempt to build a better service/product/environment for paying customers, but being aggressively defensive is a strategy that won’t pay off.

‘Telling on me’ to my daughter’s AAU team’s owner is a very odd tactic considering they too are a business and our players and parents are the customers. Fortunately they listen to their ‘customers’ and will adjust accordingly as all great businesses do.

Source: Google

★ 2

This facility is beautiful and holds at least 250 people but the parking is a nightmare. The staff is rude! They snatched my daughters drink out of her hand at the security check, and said nothing but NO (she’s 8). The inside of the facility is hotter than outside and the seating is worse than the parking, which is odd because they do have the balcony over look (you have to be 18 and older or you can not access it). I drove 1 hour and 20 mins to be here for my daughters volleyball game and I did not enjoy my experience here at all, do better.

Source: Google

★ 5

What a nice facility. No outside food. No water bottles except for disposable.

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★ 5

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★ 1

The people that run this place are some of the most selfish, entitled, awful people I've ever had the displeasure of interacting with.

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★ 5

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★ 1

Inconsistent referees and poor clock management. Needs improvement.

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★ 1

Very rude lady at the food counter where the ice creams are at. Bad attitude and then refused to sell me a water because I refused to buy anything else due to her attitude. Horrible horrible service.

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★ 1

Awful. They would not allow a woman who had a diabetic child with her come into the facility with her snacks. They would not allow refillable water bottles so that means no insulated bottles which means the players had to drink hot water because they kept the place so hot that the cold water bottles turned into room temperature in seconds. They took my child’s blanket from her arms and shook it out to check if she was hiding any food inside of it. They had security and other people walking around the courts watching for any food or drinks being consumed. You could only bring in a water bottle or a Gatorade bottle. Then the games were 2 hours behind. Terrible terrible operation.

Source: Google

★ 1

Do I have to leave even one star?!?!? We have played here 2x and it has been the WORST experience EVER!! Parking was HORRIBLE. Entry was HORRIBLE. No drinks/snacks for players HORRIBLE. Food lines and waits, HORRIBLE. Bathrooms, disgusting. Wait times for play well over 2 hours! No breaks in between once they start, because they are soo behind. Horrific for Coach’s and players.
It is a BEAUTIFUL facility. Could do soo much better. Need blinds on windows up top, Coachs and players blinded by the sun, refs getting mad when coaches and player last can’t see there calls (due to the sun). The seating is soo BAD as well. You have elderly grandparents standing up the whole time. You have other parents and family sitting where your team is playing because there team is playing after so those that are actually playing their family can’t even sit and watch. Huge upstairs with the railing around should have additional seating if they are going to shove soooo many players and teams in. It seems like it is all about the money for them. Insane. If any of my kids clubs are scheduled to play here, we will NOT come, that is one tournament we will miss out on. Until I’ve heard that things have changed for the better. So sad because it has soooooo much potential!

Source: Google

★ 1

Parking is a nightmare and staff (entrance and some refs) were rude. They were running two hours behind and it had to be 80 degrees in there. We have been to many venues for volleyball tournaments and this was by far the most unorganized and overall unpleasant experience we have encountered. We have asked our club to avoid tournaments held here moving forward. Hopefully they will make some improvements because the venue itself is very nice.

Source: Google

★ 1

Games were running 2hrs behind, our players were here literally all day with no food or drinks because they got no breaks due to the delays and couldn’t have snacks while they ref. we had Refs who refused to show up for our games we had to have other coaches ref. One ref started without players being ready and caused a player to be hit in the face! Also it was extremely hot!

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★ 5

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★ 5

Professional, clean, and accommodating sporting facility!

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★ 1

Its a nice looking facility but the requirements here is horrible. Our daughter had snacks and Gatorade in her refillable bottle but they wouldn't let her bring it in. It Was clear that the parents couldn't, but the athletes as well???? I am a google guide and had done 1,000s of reviews, have 35,000,000 views of my photos, this is the first 1 star review I gave ANY PLACE!! It's now 730 and our coaches are still in line for their 8AM match with the team players and they still have not has come in yet to warm up. Nice looking place, horrible operations

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★ 5

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★ 1

Terrible customer service! If you read the owners reply to comments you can tell how awful the customer service is. Enough said!

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★ 1

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★ 1

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★ 5

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★ 1

#SECURITY IS SO RUDE AND BAD.... THEY MADE MY 4 YEAR OLD GIRL CRY AND THE ONLY THING HE SAID WAS " I DONT CARE "
SUCH A NICE SPORT COMPLEX AND ALSO SUCH A 👎 SECURITY..... YOU SHOULD FIRE THEM ALL!!!!!!

Source: Google

★ 1

I have severe food allergies and was trying to bring in a safe protein bar and an orange for me to eat (my son had back to back games) and was told that I could either buy food from their concession stand or go eat in my car. I even offered to show them my medical records my allergies. The lady put her hand up and told me she didn't have time to talk to me. Apparently they have no concern for medically necessary diet restrictions. Also, my athlete uses a refillable gatorade bottle and wasn't allowed in with that either.

Source: Google

★ 5

This gym has 9 basketball courts. It has a concession and sit-down area inside. Be aware that you cannot bring any food, drink, or gum inside from the outside unless you are a player. Even then, you can only bring in a sealed bottle of water in the manufacturer's bottle. Do not bring Gatorade or any other drink. You will be sent back to your car with it before being allowed to enter.

Source: Google

★ 4

It's very clean and modern but can have a very crowded parking lot

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★ 1

Overpriced and overrated.

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★ 1

HORRIBLE!!!!. I'm sure the owners will get on here and bad mouth me like they do every negative review, but please read!!! First off beautiful facility with food options to satisfy most people. The rules and regulations are ridiculous. Yes, I read the pre tourney rules. My son gets his bag checked (as if he was a criminal!) He's all good and goes in. Mid game, a "security officer" comes and takes his water bottle. NOT ALLOWED!. So he has 16 minutes of a game where he can't drink water. When I ask them to justify this, they explain that parents sneak alcohol in those type of bottles.Yeah my kid is downing vodka while playing B ball! PATHETIC!! Have to pay online, and pay a fee, CANNOT PAY CASH...long lines poor service. AAU clubs please spare parents the agony and choose a different tourney and location.Ive been all over this country for AAU tourneys and this place is horrible...

Source: Google

★ 4

Very nice building, clean restrooms, full consession for breakfast, lunch, and dinner. Two issues1- the courts have no separation so games have to stop frequently due to balls rolling from other courts, 2- the kids have a little confusion due to so many whistles going at once.

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★ 3

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★ 3

Facility is nice but do not like the fact that they do not let the players bring water on cups on containers.

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★ 5

1. NEW Lights!.. the single besr upgrade.

2. Ppl need to stop complaining about crowds to get in .. thats the tournament directors fault who have too many teams and poor scheduling.

3. I understand the water bottle policy thats an expensive floor

Source: Google

★ 1

They want to charge big $ for the so called big house that has absolutely no space for the paying customer, sitting on the floor, insane.Very poor design.

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★ 2

While it's a great facility for large sports events, like basketball and volleyball tournaments, there's a lot to be desired.

The parking is absolutely atrocious. There are nowhere near enough spots to accommodate the crowds it draws for tournaments. Even the overflow parking is wildly insufficient. You often have to park half a mile away, in the grass, on the side of the road.

The food available is not very good and the wait times can be quite long. Unfortunately, they do not allow you to bring in any food or drinks of your own, and will search your bags to ensure you don't have anything. Yes, they will even take thermoses and reusable water bottles.

Also, there are no bleachers or permanent seating areas available. When all the courts are in use, they can only fit one or two rows of chairs at each court. It's rarely enough for all the spectators, leaving several people standing around the courts.

Source: Google

★ 2

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★ 5

What a great facility what a great place to run tournament who cares about the water rule they have is not a big deal . I’m pretty sure this is a very expensive floor .
Tournament are running very easy tournament making sure they are recruiting good referees and great tournament staff .

Go a visit the big house for a great experience

Source: Google

★ 5

Great time. Amazing facility!

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★ 2

Very strict here. Only allow plastic water bottles and don’t allow food or drink other than water on courts which I understand. Concession prices are high and felt like a/c wasn’t on. They check bags at entrance and don’t allow gum so don’t bring gum with you into gym. At the moment, 18 & over can only go upstairs due to “construction”. If there is any seating and you have kids under 18, have to stand up and wait until seats come available at that court. People walking in front of you while you’re trying to watch game. Only good thing I like about the gym is the maple courts. Very nice and organized.

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★ 5

Love playing at the big house

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★ 5

Awesome facility. Friendly staff!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great facility for volleyball!

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★ 4

Great facility, very clean, easy parking. Just wish you could bring in your own snacks and refillable water bottles. Staff friendly and overall a great tournament spot!

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★ 5

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★ 5

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★ 5

My children play basketball Aau league competitive. We love it when they are booked to come to this venue. It is spacious both for parking and inside. Always clean, the cleaning crew stays in the restroom to ensure cleanliness. They have great food selections inside for purchase, which is great as often time you are here for the day. It's nice to have 1 so shopping and not have to move your car to find outside food. Very smart on their behalf. Love this location

Source: Google

★ 1

Terrible place to host events ! Very unorganized, They will not let the athletes bring in their own drinks , so forced to by their concessions , so athletes are forced to drink quickly if they actually want a cold drink !!

Source: Google

★ 1

The facility is great but the stuff is extremely rude from the very beginning. As soon as you enter there is an attitude from everyone. I understand they have policies but they are just out right rude. Do not recommend.

Source: Google

★ 1

By FAR one of the WORST venues I’ve ever been to. The staff is very RUDE, it is NOT a kid friendly environment, and has horrible lighting and acoustics!! I would that sports organization stop using this venue and then maybe they’ll see how valuable their patrons are!!

Source: Google

★ 5

Tournament here, was nice

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★ 1

I initially drafted a detailed negative review, but I reconsidered. ExpectIng the owner's routine response of "know before you go." Despite reading it thoroughly, it didn't ensure a safe and enjoyable experience as advertised. Staff at the Big House handled my daughter's belongings without proper gloves, creating unsanitary conditions. Bringing your own chair is not allowed, leaving you uncomfortable all day and adding 2-3 hours of delayed disorganized tournament scheduling doesn’t help. The courts are overcrowded, and people, including staff, walk on them during play. If you challenge the staff for on court access, it will lead to immediate security calls. Café food is unhealthy and takes up to 45 minutes, prompting a suggestion to pack a cooler. The dim lighting, subpar air conditioning, and staff displaying vulgar behavior contributes to an unpleasant environment. Several parents shared a similar sentiment over the weekend. Hoping in the future our club decides NOT to attend any tournaments at The Big House.

Source: Google

★ 1

I would give zero stars if I could. Parents and coaches stop supporting this place until they let you bring in more than 1 20 plastic water bottle in. That is not enough water for our 12 hr day we had. Our girls were dying of thirst and of course they made this rule so you stand in their 45 min line to get your kid more water so they can make more money off you. We refused to buy one thing from this place. Not even a place to get water from thermos, just a nasty old water fountain. They didn’t have the air on the one day and it was over 85 degrees and the girls were dying. I went and found one of the owners and told them the air situation was not acceptable. I feel like they did address it but it was too late, took hours to cool down. The light blew up in the one court & the smoke wasn’t moving which made it obvious the air wasn’t on bc the smoke would have been sucked through the ducts. Instead the smoke just lingered and no smoke alarm went off.Seems like a big safety issue to me. The absolute worst thing is people just walk through your court when your team is playing. Even their “employees” that work there walked or should I say strolled in front of one of girls as she was about to serve. Could not get one video without someone walking through your court, and this was happening when there was game play. The set up is horrible! Parking was the worst I have ever seen. People just parked in middle of parking lot and left you to have to back out of rows, no one directing parking. They search your bags which is fine, they took our gum, ok it did say that in the info link about the facility, but there is much bigger stuff to be worrying about. They were running 2.5 hours behind and our 8pm scheduled game started after 10pm. Over half women’s stalls were shut down off and on bc I think of flooding. Than we get back to facility next day at 8 am and half the stalls didn’t have toilet paper. This is not a bitter parent, our girls took home medals and trophy, this is a VB mom that says do better, and for the love of god let the girls bring in more than 1 plastic water bottle, esp if you aren’t planning on putting the air on properly. Parents speak up loudly to your coaches so they stop booking here, or push for changes to be made.And yes we read the entire “know b4 we go” rules. We memorized them. It’s not us that is the problem, it’s changes that need to be made to facility.
Pros the facility was nice and did seem on the newer side, and they did give nice medals and trophies, just need to make some serious changes.

Source: Google

★ 1

This monstrosity is the perfect physical manifestation of the travesty that youth sports has become. You're the problem. I read some of the replies to others complaints and it is no surprise you are defensive instead of trying to be better. You exploit youth sports for gross profit and that says enough. This morning, my toddler was turned away with her mini volleyball she carries so she can be like the big girls. Rules or not, you and your staff just don't get it.

Source: Google

★ 1

This is the most difficult place to come to. I have been involved in club volleyball for the past 8 years and every time I have to come to this place I CRINGE!

The tournament director needs to reevaluate the layout and do what other tournaments do when it comes to pool play. The layout of two courts in the same pool IS NOT WORKING!!! I have always had a 1-2 hour delay. LETS DO BETTER AND USE OUR TIME WISLEY!

facility is very nice, but the acoustics will give you the worst migraine you have ever had!

The windows in the gym allow sunlight to blind the players while they are playing and provide a very difficult and unfair atmosphere. One would think the person in charge would have some common sense to put blinds or something to allow the athletes to play without being blinded…. But no..

Their facility rules and the items you can’t bring in are SO ridiculous. NO WATER BOTTLES, no snacks for athletes, and what not. They basically make it so you have to use their concessions if you want anything. It would be much better if they didn’t allow those things on the court, but they basically invade your privacy and search through your bag before they let you in

I know the “owner” of the big house likes to comment and reply to reviews, but let’s look at how many bad reviews this place has!!

Source: Google

★ 1

Pros:
Face recognition for verification with ticket entry
Clean restrooms

Cons:
“Family” restroom (you’d assume a changing table, for your baby) no changing table. So it’s more a companion restroom than a family restroom.
Not enough parking (nearly dodge every car coming bye as you walk from your car to the entrance of the building)
Very strict, no one including our volleyball players were allowed to bring in snacks or drinks. The players are here for many hours. They should be allowed to have snacks and drinks. No food nor drinks allowed on the court. As a medical professional I am thinking dehydration and low blood sugar levels, increasing the probability of the athletes passing out.
There are staff members coming around ensuring no food or drinks are brought onto the gym floor. Great, to enforce the no food or drink rule. However, it’d be great if these staff members also checked for flying balls and helped retrieve the balls that fly from one game into another game. By the way, if a ball enters your players court while they are playing a game, they better not get distracted, instead they need to keep playing or they will lose a point (totally not safe!)
In addition, as a nursing mother, nearly all places make an exception to ensure I’m able to bring in a drink so I stay hydrated since I will need to feed my child. Not this place.
Plus, there are no bleachers only folding chairs. The folding chairs which the audience sits is located behind the net (where balls are flying) not on the side of the net. This is very distressing for the players and the audience.

I would never recommend this place to anyone

Source: Google

★ 1

The name “Big House” is very fitting for this facility. It feels like you are serving a life sentence on “D block” from the moment you approach the entrance, to the time you you walk through the gates. That was the best experience of the day by the way. I felt like Andy when he escaped from Shawshank.

Their policies and procedures are pretty straightforward, but they take it to another level. (TSA should hire their OPS Director) Although, the only contraband they check for is gum, metal water bottles/tumblers and oversized clear water bottles. Yes, you can bring in regular sized plastic water bottles, but not a big boy…

The one thing that stands out about this facility, other than the poor lighting, poor organization, poor seating arrangements…. #1 Gripe = It has the ABSOLUTE WORST customer service I have ever experienced in my life. Can’t stress this one enough. Absolute worst.

Every employee but ONE, was completely unprofessional and rude. From their security at the entrance, employees walking around the facility to the very rude lady in a polo shirt that appeared to be in charge.

It is apparent that the leadership of the “Big House” fosters an culture full of hostility, toxicity and they are just unkind people. I would hate to see any of these “power-tripping” employees with a real badge.

I thought about leaving a review or not, until I read the rest of them. In the few shorts hours that I have been here, I can tell you that ALL the negative reviews are true.

The responses to the Google reviews by the “owner” only confirm my previous statement about breeding a culture of hostility and toxicity. The owners responses never takes accountability for ANYTHING and only retorts a standard brush off of “Did you read the policies and procedures?” Well, yes I did., and I didn’t see anywhere in there that said I would be treated poorly just for being a paying customer.

I’m sure the employees deal with abhorrent parents and children all the time, but I didn’t see anyone being rude to the employees today.

The employees just came out the gate with “guns blazing!”

I pray that I don’t ever have to come to this facility again. We made a commitment to our team and that is the only reason we stuck around.

I’m sure all the people that left you a poor review wish that you would just listen… Take the constructive criticism and move along smartly. Your business will thrive!!!

Best of luck and I hope you guys do a 180…

Source: Google

★ 5

Excelente lugar

Source: Google

★ 1

Source: Google

★ 1

Men's restroom was constantly without soap this past weekend. Hallway was a chemical bomb of Fabuloso. Not an enjoying experience overall.

I just read this response the owner gave

"The cafe is a convenience for those who wish to dine there. Your participation in the event does not require you to eat here. We handle the crowd fine. Thank you"

First, teams and parents are there for hours so no it not required, but not wanting to leave your child and or time limits the options to eat else where. Also, if multiple people say your crowd management isn't good. Maybe its not.

However, this is speaking from a realistic viewpoint and judging by the amount of poor reviews recently that might mean something.

Read "know before you go" isn't a coverall.

Source: Google

★ 1

Your facility is the worst place I’ve ever been for our child’s volleyball tournament. I hope we never return. It’s like checking into a prison facility where the guards only care about gummy bears, but not guns. Your strict rules on no food or water is unlike any other facility we have been to over the years. I understand you not wanting people to bring their own food and water due to concession sales, but when your concession lines are 45 minutes long it makes it difficult to purchase food. When you finally do get to the front of the line, most food was sold out or completely unhealthy. Shame on you. Also, I find it pretty appalling that you don’t even allow people to even bring in TINY breath mints because you consider it contraband. Stop treating adult parents like children. It was made aware to us your business is in financial trouble. This is not at all surprising given the way you treat your guests. Do better.

Source: Google

★ 3

The best part of the tournament experience here was the face recognition entry - when you buy the ticket you also submit a picture of yourself which you then validate at the entrance. The software is pretty fast but if the internet bogs down - they better be prepared for long lines of frustrated parents!
The other thing that works fairly well is that they provide all warm up balls - in this way you don’t have to lose yours as well as the balls can be left without worrying about whose ball belongs to whom.
Seating is also well arranged around the court. There is a continuous cleaning going on by their staff for leftover garbage thrown by careless kids and parents - which is a good thing.
The one thing I didn’t like was the water bottle and food restrictions. Only 20oz or lower screw on top disposable water bottles allowed; and there are fountains to refill. No outside food as well - which means they are just trying to get those extra food sales within the facility. Although this does avoid the courts from getting dirty with folks eating inside - they could control this by other means. All in all - a good system to ensure unwanted delays are not allowed to happen - but things like eating and drinking restrictions could be relaxed a little bit especially for the players.

Source: Google

★ 2

I got dehydrated because they did not allow me to bring my own water and force everyone to only buy their over priced plastic polluting water bottles! Also made me throw away my apple!! Evil

Source: Google

★ 1

There isn’t enough parking, so cars park everywhere and block the traffic lanes. There are no attendants directing traffic. Their policies and staffing decisions appear to prioritize profits and their maple floors over meeting the needs of players and spectators. They don’t allow refillable water bottles or snacks. There is one concession stand with marginal food options and an excessively long line at all times. These are athletes playing hard - they need easy access to water and healthy snacks to keep up their energy! The courts are nice enough, but I dread coming here for tournaments for all the other reasons.

Source: Google

★ 1

Horrible place.. can’t even take water or anything. Not to mention the parking issues parking in front of the fire station and on people property, just watched them tow 3 cars and ticket people, horrible location it’s just absolutely a mess and unorganized. Don’t waste your time coming here

Source: Google

★ 1

This place is next level of stupidity. Kids cannot bring any refillable water bottles, including simple plastic ones. They force them to buy hydration there. No outside food at all, again eat the garbage they sell there and I just watched them turn a grown woman away because she had a pack of gum in her purse.

Complete lack of parking. A nightmare.

Source: Google

★ 1

Not. It.

Source: Google

★ 5

Buen ambience excelente servicio

Source: Google

★ 1

It’s a pretty venue, but that’s about it. Stricter than TSA. You can bring water and Gatorade into the court area, but not soda… not sure what difference that makes. Not enough parking AT ALL. Parked all the way down the street and nearly got hit about 8 times by other people trying to park.

Really do not recommend this venue. Way overpriced and not enjoyable at all for players or families

Source: Google

★ 1

Facility is making you throw your gum out before entering. Parking is horrendous. I can see not allowing drinks in court area but they allow water and not a soda? The line for food service takes an extremely long time.

Source: Google