★ 5

Liza is excellent

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★ 5

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★ 5

Absolutely 💯 great Zumba Instructor

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★ 5

Zone, my second home 😜
Extremely friendly staff, excellent well maintained equipment and a clean facility. I highly recommend the Zone.

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★ 5

Pros: A great balance of enough equipment and enough people working out for a great vibe to perform your best. Ethan was an all-star at the welcome desk!

Cons: Music was a little loud considering 90% of people wear their own headphones in the gym. Lockers are small so beware of bringing any bigger bags if heading straight to work, etc. from your workout here.

Overall: Great experience and would highly recommend in this area. Plenty of trainers to offer assistance with new/beginner gym-goers. Plenty of parking.

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★ 5

Dylan was very helpful and explained everything to me all the options I had he helped me download the Zone app. Showed me how to register for whatever classes I wanted and showed me how to check in with the barcode. Best Customer Service help I’ve had in ages.

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★ 5

Great place great staff...to many young kids sitting on equipment resting between reps and looking at there phones 3 reps took some 15 minutes because they were Zoned out....just crazy...should ban phones while working out.....

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★ 2

Thought this was a gym for lifting weights, was greeted at the door with a no chalk policy. When I asked who implemented the policy I was told Tyler the manager, conveniently not around. Will be looking at golds membership instead.

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★ 5

Rona is the BEST instructor and always helpful. I love, love her classes.

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★ 5

I love GT3 and B my instructor😍

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★ 5

Jack, West Membership Director, is super. Very informative and made it easy.

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★ 4

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★ 5

Nice ,clean friendly.

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★ 5

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★ 5

Celines is amazing at what she does she is very personable and wants to help all her clients leave her classes feeling amazing renewed and rejuvenated and she does that she spreads her energy and courage through class and gets everyone pumped I love all her classes!!

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★ 5

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★ 5

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★ 5

Well obviously Rona is my favorite workout partner. But Shane comes in a close second. Lol. All the guys a d gals are great and they all deserve a shout out.

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★ 5

I’m very happy with the gym. Jack, Dylan are very friendly and helpful. I enjoy talking to them when I come in. The new cleaning person in the morning is also very friendly and he is doing a great job.

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★ 4

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★ 1

Why does it take a month and a half to cancel my membership. You guys are swines for that. I literally could not go to the gym and had to cancel. Knowing this they told me I could use it for another month since they still had to charge me. Also most employees there are always trying to size you up especially at the west location.

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★ 5

Very satisfied and happy

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★ 5

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★ 5

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★ 4

Great gym amd friendly staff. My only complaint is they only have 2 crunch machines and they are always occupied. They need more

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★ 5

Made some new friends today specially since I’m new, specially the staff they’re always great and very welcoming and helpful too. 20/10 would recommend

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★ 5

The young black man who helped me today made me feel like I was the only customer there. Excellent employee.

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★ 5

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★ 5

Everyone is friendly, professional and very efficient. Keep up the good work! You make my visits very enjoyable ❤️

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★ 5

Very Pleasant

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★ 5

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★ 5

Love this gym, great equipmet and very spacious, I do wish it still had the blast zone but they easily adjusted my membership payments to the basic since I was paying for the blast zone. I always recommend this gym to other people.

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★ 5

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★ 5

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★ 1

Joined the gym. Informed them I'd like to cancel once I was moving out of the area. Was told to come in the next day just to show proof I'm moving. Was informed by a member behind the desk that my payments would cancel in the next month and a half. And I'm still being charged. IV called back. And explained this. Was told they'll get back to me to fix this. They haven't. Gym is over packed and management doesn't care about you. Join if you must. But I'd go anywhere else possible now. Hope this helps

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★ 5

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★ 5

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★ 5

Exelente

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★ 3

I go to the gym almost every day, usually around 3–4 AM, and I’ve noticed that the upstairs machines really need maintenance. This isn’t the first time I’ve mentioned it in a review. The bathroom cleanliness is also an ongoing issue — most of the time they are not properly maintained.

When machines break down, it can take up to a week or more for them to be repaired. Honestly, if there were another gym nearby, I would have already switched to Gold’s Gym because of the poor maintenance and lack of consistent cleaning.

The relaxation/stretching room is in very bad condition as well — most of the equipment there is worn out and never seems to get fixed. I think management should really take a closer look at the state of the facility.

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★ 5

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★ 5

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★ 5

Great experience I think the team members name was Mark I'm sorry if that isn't right but he was very nice and outgoing he showed me around the whole facility and was very easy to talk to and very personable. The facility is incredible and I can’t wait to be in there more often!

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★ 1

The locker rooms are horrible. The location is perfect. Gym just needs more equipment and needs to be cleaned.

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★ 5

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★ 5

Friendly staff, clean environment variety of work outs with flexible hours and accessible price.

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★ 5

Larry is amazing

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★ 5

Liz and Tyler always have a warm welcome and the environment is so clean! Love my gym!

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★ 4

Everything was great and Marco was very helpful. My only disappoint was that I couldn't my insurance to cover Zone. We are still considering paying out of pocket but it is difficult to make that choice. Thanks

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★ 5

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★ 5

Always love Lisa’s classes

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★ 5

I love The Zone Health & Fitness. I was always intimidated by work out places. From the 1st time I walked into the door every one has been so friendly and helpful. I especially love the silver sneakers class. It is so much fun and work. The instructor Debbie Cole is great. We try to hit all her classes. Rona is also very good. I'm not thrilled with the elimination of Silver Sneakers starting Jan. 1, 2026.

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★ 5

Excelente servicio, la persona que me ayudó fue muy profesional y se esmeró por responder todas mis inquietudes. Dios los bendiga!!!

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★ 5

They displayed very good customer service throughout my visit.

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★ 5

I appreciate that an announcement is made regularly about not using cell phones while doing nothing on equipment. Also, the staff are very polite and respectful.

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★ 5

Great class!
Celine is an amazing Instructor!
Job well done!
I look forward to working out when Celine is there!

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★ 5

I love my silver sneakers. I give it a 10. Go Debbie gives it her all She is wonderful The seniors are grateful for having Debbie

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★ 5

Diana did a training session with me for 30 minutes. I have back issues and she researched what exercises I should not do based on my back injury prior to our session. I had been doing exercises that were causing me pain. She put together a training program that targeted the areas I needed but caused no pain at all. I was very impressed with her knowledge and professionalism.

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★ 1

The whole point of doing this gym was the child care section. No more machines were needed. It was always full which shows that the service was absolutely needed. You put that first instead of what was actually needed and set you apart from other gyms. Pretty disappointed in their priority. The other gym during traffic time, is 30 minutes further away. Parents should just bring kids anyway let them run around while working out to show how needed it really was.

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★ 5

I visited the gym this morning with my daughter. I love the facilitiy, friendly, clean, lots of great equipment, proper gym attire, sauna, and I really love the individual shower/ toilet bathroom. Give it a try, you'll have a new favorite workout spot!

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★ 5

I enjoy every time I go. Especially the convenience of 24 hr access. I went after church this time.

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★ 5

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★ 5

MY TRAINER BEATRIZ IS AWESOME VERY MOTIVATING AND LIZ AND JACK VERY WELCOMING

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★ 1

Not servicing seniors through insurance starting January 2026. Seniors will have to pay.

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★ 5

AAAAAAAAP×+++++++++++

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★ 5

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★ 5

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★ 5

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★ 4

Great community and cohesion. Incredibly accommodating staff as well!

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★ 5

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★ 5

Service is great

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★ 5

Great place to workout. Classes are awesome.

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★ 5

I had the pleasure of taking a tour and buying a membership with Marquis. His personality is amazing. We even had a training session. He is very knowledgeable and attentive. He understands how to train his clients while simultaneously getting to know and understand their wants, needs, and concerns. He’s a great asset to your club

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★ 5

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★ 5

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★ 3

Very crowded, unable to get to all the machines we wanted

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★ 5

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★ 5

Love the gym, clean, great machines, wonderful classes, Rona gives a great workout, non stop workout. I feel great afterwards!

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★ 5

Limpio y equipo disponible todo el tiempo.

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★ 5

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★ 5

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★ 5

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★ 5

Did Friday morning Silver Sneakers with Debbie, and Yoga Stretch, fun workout, good Yoga class.

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★ 5

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★ 5

Raymond is the dude. Helpful friendly fella who went out of his way to make sure I found what I was looking for. He’s a great people person.

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★ 5

I love the vibes of this place!

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★ 5

As a proud premier member I can’t say enough about The Zone West! The GT3 classes are amazing and keep me coming back. The staff here truly feels like family Dylan, B, Jack, Liz, Tyler, Larry, Marquis, Christina, Gail, and Kyle always go above and beyond to make the gym a positive place. They’re quick to fix any issues with machines, and I love how they’re always upgrading equipment to keep everything fresh. It’s not just a gym, it’s a community, and I’m so glad to be a part of it!

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★ 5

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★ 1

I had canceled the premium add-on—the $10.88 charge for the massage machines, which hardly ever worked, and other amenities. I had been paying that fee for more than a year or so. Toward the end of 2023, I was diagnosed with cancer, and my health has continued to decline. I rarely went to the gym, but I kept paying the premium fee, thinking I might return someday. Eventually, I decided to cancel just the $10.88 premium part and keep my basic membership, which is covered by my health insurance.

Despite canceling the premium add on, I received a bill for around $42, supposedly because I ‘didn’t pay’ the $10.88. They then added fees on top of it. After repeated calls, emails, and what I can only describe as harassment, I finally had the strength to respond and explain everything clearly, expecting they would understand and be empathetic enough and correct the mistake. Instead, they canceled my entire membership.
Now, after a day of constant harassment, they are even threatening to send me to collections for money I do not owe. This supposedly stems from just two months of the premium fee that I had already canceled. This has been the worst experience I’ve ever had with a membership.
Oh and I forgot to add that they were charging me more before I called them out on their harassment.

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★ 5

I stopped going to the Zone during covid then I became a caregiver for my husband. I’m so glad I went back, it’s not hard to get into a routine once you make up your mind. The trainers and instructors are top shelf , the equipment clean, the recovery room with massage chair is bliss, you should go !

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★ 5

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★ 5

Kyle was a great coach to work with. He made me feel comfortable and took pride in his work. I would recommend him as a personal trainer to anyone looking.

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★ 5

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★ 5

The zone environment made it very easy to start working out. The staff is always friendly and helpful and very encouraging. Raymond was especially helpful and has made the gym experience better than I ever thought it could be. I’m thankful for all his help and for helping my husband and I reach our potential, he goes above and beyond!

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★ 5

I love this place!

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★ 5

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★ 5

Nice workout experience

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★ 5

This is by far the best gym I’ve ever been a part of. The entire team truly celebrates your accomplishments and makes you feel supported every step of the way. I am so grateful for this community.

Tyler brings incredible energy and positivity, and is always approachable. I’ve been training with Larry E., and the experience has been life-changing. With his knowledge and guidance, I’ve lost 22 pounds and have more energy now than I did in my 20s. He knows exactly how to push and encourage me, which has been key to my progress.

Jack, the other Larry, B, Dylan, and Travis have also been amazing—always supportive and motivating, especially after my accountability partner (my daughter) left for college. Their encouragement has kept me consistent and determined.

Thank you to the entire team for everything you do. You’ve truly made a difference in my health, my confidence, and my life!

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★ 5

Enjoying going to the zone however, would love the Zone West to have a tanning bed just like Zone East.

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★ 5

I especially enjoyed the massage chair after workout

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★ 5

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★ 5

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★ 5

I really enjoy my club and feel that the owners think of things to improve my experience before I think of them. Things always improve nothing deteriorates. New massage chairs because people misuse them. Shower curtains are changed equipment that is broken are fixed quickly cups are put out and coffee is usually made. Beatrice Elizabeth and the Spanish speaking trainer are friendly and helpful. If I ask for anything they eagerly help out. Most of the staff are friendly and Tyler is really a great manager and makes you feel valued. Mike is always on top of keeping things clean and sanitary. He also has a great personality and cares about members. I really like the west but they have made a lot of changes to upgrade the east club. I like different things about each one. I feel blue to have a nice club so close to my house. It really motivates me to keep up with my fitness.

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★ 5

I enjoyed my Silver Sneakers class with Trish today

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★ 5

Beautiful gym

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★ 5

Great facility. Has exactly what we need. No pressure and great presentation from Jack.

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★ 5

Fantastic customer support and facility tour provided by Jack. Well equipped fitness center.

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★ 5

Clean, well maintained, good staff…always a good experience

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★ 5

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★ 5

I love this gym. Feels really comfortable and welcoming!

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★ 5

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★ 5

Great atmosphere and courteous personnel. Recommended

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★ 5

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★ 5

Excellent service from Jack
Excellent employee

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★ 5

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★ 5

Las personas q trabajan son excelentes y amables. La de Zumba Celine lo mejor.

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★ 5

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★ 5

Trish is the most awesome instructor!!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Liz was very helpful with setting up the App, navigating and a tour of the facility. I'm looking forward to my first class.TY.

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★ 5

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★ 5

I like the silver sneakers classes and the trainers

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★ 5

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★ 5

Great workout place

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★ 5

I have a wonderful trainer i recommend her to anyone who would like to be trained her name is diana

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★ 5

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★ 5

it was a very pleasant experience

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★ 5

It's ALL good! 😊

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

If it wasn’t for their billing protocol and the company they use to handle billing, my rating would’ve been a 5. Was a great gym to work out in. The billing has been a nightmare always. I started with a trainer and the premium membership and when my trainer quit they kept billing me meanwhile no one mentioned I had to keep training for 6 months minimum when I signed up. They just kinda slide that right in afterwards. I froze my account and they still charge once it’s frozen. So I cancelled my membership, filled out the application online, got a confirmation email and I thought that was that. Until 6 months later I’m getting calls and letters from lawyers saying I owe almost $600! They still want another months payment even after you cancel and it’s just ridiculous.

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★ 5

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★ 5

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★ 5

Everyone at Zone is friendly and helpful.
Tyler is extremely helpful and Trish’s and Debbie’s Silver Sneakers Classes are great!!

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★ 5

Excellent facility, Exceptional Staff! Great workout environment

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★ 5

Gail’s Pilates class is a 10!!!

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★ 5

Pleasant, made me feel comfortable being at the gym and using the equipment. DIANA focused exactly on my target area.

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★ 5

Very good work out 👍 from Debbie

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★ 5

Kendrick was a great instructor and the participants were friendly

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★ 5

Great workout club

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★ 5

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★ 5

The true definition of workout facility! Here they make cleanliness a top priority! The staff is also there for useful information and advice!! Make it goal stay more than fit!

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★ 5

Very nice, clean and good equipment. I enjoy it.

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★ 5

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★ 5

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★ 5

The Zone is the place to go for an excellent workout; clean environment, great equipment and classes. The staff is knowledgeable, capable, ready to help, and caring. Among others, Tyler, Dylan, Jack, Celine, Trish, Christina, you are amazing people and always make me feel welcome and comfortable. Come and check it out for the best gym experience ever!

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★ 5

This was a fast paced strengthening and toning class that really is what I need. Best 1 hour session that I could have asked for.

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★ 5

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★ 5

Jack at the front desk provided great customer service.

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★ 4

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★ 5

My time at the Zone is my time away from the world! I love it and all the classes and the instructors at Wast and East

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★ 5

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★ 5

Very helpful personnel.

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★ 3

Been going there for over a year always had 24 hour access now it's changed for silver sneakers not right

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★ 5

Amazing family GYM. Outstanding staff, equipment, and ambiance.

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★ 4

Movement studio is a bit small for classes. I noticed on app class size days 30 but in the room max says 24. Shouldn't they be the same?

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★ 5

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★ 5

Staff was attentive, curtious and responsive towards my needs. Staff promply resolved my problem.

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★ 5

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★ 4

Worked out with my wife and her personal trainer this morning.
Charity is very energetic and knowledgeable as a personal trainer , she has encouraged me to tag along on occasion. My wife had never been to a gym before and I had quit going when the gym I was a member at dropped the Silver Sneakers program.
Charity and the most of the staff make us feel welcome !

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★ 5

Very friendly staff. Lots of equipment and very clean.

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★ 3

This is a decent gym, quite a bit of equipment, pretty clean, friendly staff. The lighting is pretty dark and it’s way too packed at normal hours. I had to switch gyms shortly after signing up because you cannot do anything in there around 5-730. The main location is better just out of the way for me. I suggest to do some trial around the times you’d go because they have no leniency in their contracts. Their contract is actually one of the most ridiculous I’ve seen and I’ve joined a lot of gyms. 90 day cancellation policy, bill bi-weekly, and hit you with the annual fee I believe within the first 60 days.

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★ 5

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★ 5

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★ 5

Wonderful place!

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★ 5

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★ 5

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★ 5

A few months ago I decided to join the Zone , I then decided to join the classes they provided best thing I did. I meet a few instructors and all was good but somehow I was not able to stay out of Celine classes, she always brings something new to the table. Working out at my age (any age) is not easy but she makes it fun and with every move modification is always there . Having her in our corner is priceless, her excersice is brutal but we love ii, the pain is real keep it coming.
Thanks Celine

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★ 5

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★ 5

Kyle did a great job. After speaking about it with my wife, I'll be in tomorrow to sign up.

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★ 5

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★ 5

Very good staff

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★ 5

Very friendly Staff, supper clean gym.

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★ 5

I greatly appreciate Alby’s training. It’s tremendous!

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★ 5

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★ 5

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★ 5

My personal trainer was Christina! Wow! What a great, educated young woman she is!! Very sweet and kind!

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★ 5

Very good information staff was attentive and helpful💯

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★ 5

This is a great place to work-out and make new friends. In particular I love the Silver Sneakers classes and the instructors Debbie Tricia, Celine and recently Rona. They are so caring and thoughtful towards the seniors. I feel so much stronger than when i first started and I look forward to going and having fun while keeping fit. My only concern is that we need a bigger workout area, as the classes are growing in popularity.

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★ 5

I loved it zumba, Céline 👌

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★ 5

⭐⭐⭐⭐⭐ 5 Stars

I’ve been going to The Zone Gym for a couple of months now, and I couldn’t be happier with my experience! Tyler and Marquis are incredibly professional and knowledgeable—they truly care about helping you reach your goals. One of the highlights for me has been the red light therapy. After using it consistently for 2 months, I’ve noticed real results—my hair is growing, and I feel better overall.

The fact that the gym is open 24/7 is a huge plus, especially with my busy schedule. The atmosphere is always welcoming and motivating. It’s an amazing place to be, and I highly recommend it to anyone looking for a quality gym with supportive staff and effective wellness options.

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★ 5

Zone has become my second home. Awesome facility with incredible staff. Celine is an incredible instructor, always willing to give her 100% to keep us motivated. Thanks to her Zumba clases, I now have a Zumba Family I can rely on. Recommend this gym 🫶

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★ 5

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★ 5

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★ 5

Very helpful

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★ 4

Always crowded. A little hard to hear for those with hearing aids. Turning up volume only results in garble Debby does a great job!

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★ 5

Having a great experience working out at the Zone! Great support system and machines!

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★ 3

If anyone comes to this gym, beware of this customer. He will touch your belongings and nothing is done by management. Mr. Lee and Emma permitted this customer to touch belongings and nothing was said; he was permitted to continue what he was doing on the piece of equipment I was utilizing.

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★ 4

I've really enjoyed being a member, the classes are excellent, and the gym has just about everything you need for a great workout. However, the classes rooms (Ex: GT3 Room) bathrooms and showers at the West location definitely need more attention. I would honestly love to invite each manager and owner to use the facilities and take a shower there themselves, it might give better insight into what members experience daily. A clean and well maintained environment makes a huge difference, and I hope this feedback is taken constructively. Thank you for everything you do to keep us motivated and moving!

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★ 5

Rona was my instructor today for Silver Sneakers and she was very good. We enjoyed her efficient instructions and healthy happy attitude. I will return and I’m a satisfied participant!

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★ 5

Started doing the Pilates class with Kendrick. He is an awesome instructor and the class is so helpful for my stiffness issues.

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★ 5

Jack was really great! Made me feel comfortable and could tell he actually listened to what I was saying. He definitely made me feel like he cared to help me reach my goals. The facility is really nice and I don’t feel judged there.

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★ 5

Jack at the front desk was very informative about the facilities and the company core values, He is very professional and always smiles. I’ve signed my wife and I up for a membership, because of his people skills, we hope to create family oriented relationship with ZHF. Thank you Jack!

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