★ 5

Here’s a polished version of your Club Pilates review — warm, sincere, and clear:

⸻
As someone who’s new to Pilates, I’ve had such a great experience at Club Pilates Acworth! I love that I can get a solid workout without getting so sweaty that I have to rush home to shower — but I definitely feel it for days afterward.

Stephanie and Kylee and Jenny are amazing instructors — patient, knowledgeable, and encouraging — and the whole team has been so helpful in answering my questions. I even got a call back from Carol after leaving a message, which says a lot about their level of care and communication.

The studio itself is always clean and welcoming, and I’ve never had trouble booking a class (though I do recommend reserving in advance — the instructors are that good and have loyal followings!).

I’m so grateful for the guidance, patience, and friendly atmosphere. Highly recommend!

Source: Google

★ 1

If you need to cancel be careful, they have deceptive practices. I informed them in writing and over the phone in September that i needed to cancel and received a confirmation email and verbal confirmation that I would not continue to be charged after the 30 days were up. They still continued to charge me despite my phone calls and emails to the GM. They claimed there was a link in the email they sent but it was buried in the bottom of the email and the email said nothing about accessing the link to cancel. They are deceptive and manipulative and save your money you all. You can learn Pilates online and buy your own equipment for cheap now. This is how they make money, holding your card ransom even when you cancel. I’ll never sign up again and if they charge my card one more time I’m suing. Oh and the classes are not good for a beginner. No patience for people who may need things reiterated. Ripoff at its finest and an unattractive facility.

Source: Google

★ 3

Love the teachers and amazing classes. Managment at this particular location could use a refresher course in customer service. If it is not because of the wonderful teachers and classes offered here, I would definitely cancel. If you have some circumstances that require you to travel and not able to come to class, you’re out of luck and don’t bother asking them to work with you. Your credits will be taken away and be ready for GM to be absolutely condescending.

Source: Google

★ 5

Source: Google

★ 5

I loved my class with Autumn! I signed up about 40 min before the class had started. When I arrived she was reading my notes and already knew I had a knee issue. She welcomed me to the studio and her class was great! I will definitely be back for more classes with Autumn! Two thumbs up!

Source: Google

★ 5

I am a new member of this club. First impressions... very clean, very organized and nice staff. I took the intro class. Stephanie was knowledgeable and energetic. I felt very comfortable and felt results (sore and) just from the free 30 min intro class. I attended my first full class a few days later with Whitney and loved the class! It is a very comfortable setting with friendly and helpful instructors and the attendees seem friendly and get along well. The equipment is nice and easy to use for first timers. I look forward to many more classes here.

Source: Google

★ 5

I took my first class and the instructor was great and the class was fun!

Source: Google

★ 5

I always enjoy the foundation stretch class. Autumn was really nice and attentive. She always make sure we doing the stretches correctly. 10/10 would recommend!

Source: Google

★ 5

I cannot say enough great things about Club Pilates Acworth! Every instructor is incredibly qualified—you can tell they truly understand Pilates and the body as a whole. I was nervous to start because of some old reviews, but it’s clear that with the new management, things have completely turned around. The studio is super professional, organized, and welcoming.

They’re always running fun challenges and promotions, which keeps things exciting and motivating. The schedule is growing too, with more variety in class types, levels, and instructors.

Since starting in May 2024, I’ve lost 45 pounds—and I genuinely credit that progress to the consistent, empowering environment at this studio. If you’re considering joining, this is your sign to do it!

Source: Google

★ 5

I’ve been a member of this club for a month and a half and love it so much! I attend a class at least 4-5x/week, which is saying a lot for me because I have a really hard time with consistency in working out. The instructors and staff are so nice, and they always ensure your safety throughout the class. I love coming here because I can have fun while also bettering myself not only physically, but mentally as well. Try an intro class and see, you won’t regret it!

Source: Google

★ 5

Hello! I have been a member at CP Acworth since December and I have NOTHING but great things to say! I have made so many meaningful memories and connections, the love and support shown here has even made me want to pursue this as a career! This is an amazing, supportive, understanding environment perfect for anyone! I HIGHLY recommend!🩵

Source: Google

★ 1

Source: Google

★ 5

Great Club!! Reception staff is always so welcoming and helpful. Instructors are incredibly knowledgeable and supportive. I love it here!

Source: Google

★ 5

I just celebrated my 3-month anniversary at Club Pilates Acworth, and have noticed a huge difference in my balance, strength, flexibility and mood. There are many class options & times which works perfect with my busy schedule. The instructors are very knowledgeable and fun, which helps significantly during those more challenging classes. I highly recommend Club Pilates Acworth!

Source: Google

★ 5

I’ve been doing Pilates on and off for a very long time, and I would totally recommend Club Pilates in Acworth. The instructors are helpful, caring and fun! The classes are challenging and never dull. They’ve really built a lovely community where we all help each other and are always encouraging one another.

Source: Google

★ 5

I absolutely love this Club Pilates. All the instructors monitor closely and give modifications. The classes are always varied so not boring. I joined in November and have progressed to 1.5 classes
They always ask if you are having any body area issues and provide modifications🤗

Source: Google

★ 1

Source: Google

★ 5

Love, love this place. I shied away at first because of some pretty scary reviews but apparently there have been lots of changes and I have had nothing but an amazing experience. I started in December and chose a limited membership and quickly switched to unlimited. I haven't been disappointed and adore the staff and instructors. There truly is something for everybody here. You will not regret choosing this location!!!

Source: Google

★ 5

Source: Google

★ 5

I can’t say enough good about this studio. I love the instructors and the other clients. It is truly my happy place and always feel so welcome.i started less than a year ago and am almost at 250 classes complete. I have gained so much strength,flexibility and balance because of these classes.

Source: Google

★ 5

So I did a free beginner class trial at this place and really, really enjoyed it! The instructor Whit was great! Really clear with her instructions, excellent communication skills and didn’t make you feel uncomfortable with the scary looking equipment. Highly recommend you check this place out!

Source: Google

★ 1

Source: Google

★ 5

The facilities and the instructor are amazing- however they have cut back so much on their class times that if you work an 8am-5pm job, there are no classes available. There are no classes offered on the weekends either. The instructors and the front desk staff are always so nice and if you dont work 8-5, I highly recommend them! I place no blame on the instructors at all- this is purely the fault of poor planning on the owners behalf.

***** 2/19/23***edited to 5 stars because they've added afternoon and weekend classes again and the instructors are all amazing.

Source: Google

★ 5

Great for first timers as well as seasoned Pilates practicers. Instruction and classes most days of the week and various hours each day

2/18/24: Adding on after almost a year going to classes here in acworth. I’m retired so my flexibility has allowed me to weather the schedule with fewer instructors. They are added more classes to the schedule and as I take sessions with this experienced instructors I’m continuing to enjoy going nearly each day of the week. The staff are professional and friendly and very welcoming when entering the studio.

Source: Google

★ 4

After several month with limited class times available they have hired some excellent instructors and expanded class offerings. During the stretch with limited classes I was able to freeze my annual membership. I’m thrilled to be back in the studio. The current instructors are providing a far better experience than I was receiving prior to freezing my membership.

Source: Google

★ 5

Love club Pilates and the instructors at the Acworth location. They’re constantly working on the schedule and trying to add and update classes for us clients. Day night and weekend classes all available.

Source: Google

★ 5

Love the classes and everyone is like a fam!💜 They now offer more class availability and have added more amazing instructors and staff. 🙌

Source: Google

★ 1

This is the first manager, I took this studio when it was a total mess. They were selling memberships a year in advance before opening. This is not my fault, I gave this studio my all and my money (not getting paid for items I bought) and not getting paid in general.

Avoid this place, I have recently gotten so many calls from vendors wanting to get paid. Also members, I’m sorry I can’t help you but you should take legal action if you can. You have every right, you were all told multiple times that things were going to get better and instructors would be hired but the owner never took action.

Run now if you can, and do not sign up.

Source: Google

★ 1

Please abstain from signing up for a membership here. They will not let you cancel it and then keep charging you even if you don’t use their service. Not worth the trouble or the money. I promise you the the quality of the classes are not worth the price they charge.

Source: Google

★ 5

I feel so strong after these workouts!! People here are amazing!!

Source: Google

★ 1

My coworkers and I started classes in this facility in May. We understood they were a newer club and classes were somewhat limited but they had evening and weekend classes that would work with our schedule. We decided to join and went to classes for 2 months. On month 3, after we were charged and tried to schedule our classes, we ran into the issue. There were no longer offering evening or weekend classes. We immediately reached out to the club to see what, if any, options we had. We were told they didn't have instructors to do the evening or weekend classes and are looking but unfortunately all they can do is freeze our membership. They couldn't refund us, let us go to another location (without us paying more) or cancel our plan. I was specifically told, "you were just charged and as long as you cancel before the 22nd of August, you are fine, there wont be a fee". We made the decision to cancel our memberships a week later, after they sent an official email that they don't have instructors and all they can offer, yet again, is for us to freeze our plan until they figure out classes. For a working Inividual that works 8am - 5pm, this is not okay. I paid $159 to work out, not to give it away. I don't make extra money to throw away nor accept this facility refusing to work with us. I have been going back and forth with what I guess is the manager and im getting no where. Ive advised them multiple times of my request to cancel and will not pay them a penny more. I am not giving them another $160 for classes they cant offer.. the people at at the front desk and the instructors are great but i do not recommend this facility to any one.

Source: Google

★ 1

I am extremely disappointed by the lack of customer service and professionalism that Jennifer displayed upon entering her class. This was only my second time visiting the studio and I was unfamiliar with any policies and procedures. She was extremely rude and I will NOT patron this business based on my experience.

Source: Google

★ 1

I am disappointed to be writing this review, as the facility and instructors are great, and I've never been pushed this far to write a review. I am however out of options on how to resolve my unjustified charges and feel I need to share my honest experience.

The customer service experience since day one has been absolutely atrocious. I was an early member, before the club opened, so I understand there are some growing pains. However, the club has been short staffed and lacking communication from the start. They ran through a number of managers from the start, had no working phone number, and had no administrative staff on-site available for questions or concerns. Due to this, I spoke with the owner at one point who was confrontational and suggested I read the fine print and consult a lawyer if I had any concerns. He proceeded to answer the phone while we were speaking and dismissed me.

In addition to a number of ongoing issues, I am currently in a dispute regarding my membership cancelation. They simply have refused my numerous requests to cancel my membership, which has resulted in charges for a continued membership and additional late/administrative fees. I have been working to cancel it since April and am continuing to be ignored and start over in the process.

Over the last two months, I been told a variety of solutions and answers (including threats of cancellation fees if I submit cancellation early) by multiple staff members that are contradictory and have gotten me in this situation.

I am asking for the new pending charges to be removed from my account, as I requested cancelation (numerous times) more than 30 days prior to my renewal and I am currently medically unable to attend classes.

I was finally told this would be taken care of last week, but continued to receive late notices. After a week of trying to contact them again, I was just told they will no longer be removing the charges (as though we had never spoke and agreed to it).

They make contacting them very difficult and are slow (if ever) to return emails and phone calls. It is clear that the club needs to invest in additional staffing and training to facilitate basic administrative duties.

Be advised, the club is still short staffed on instructors so classes are limited (especially evening and weekend classes that were promoted when I signed up). As a working individual who also needs to arrange childcare, this has been a big disappointment.

It is very unfortunate as I would love to return to the club next year when I am medically able to again, but due to these issues I will be giving my business elsewhere and cannot recommend them to my network. The frustrations and headaches (and time spent disputing) are not worth it. Hopefully they can turn things around to provide a better experience to newcomers.

Source: Google

★ 5

Love Cleo!! She is extremely patient and very understanding! The Tuesday / Thursday 7AM Group is AWESOME!

Source: Google