★ 5

Been going for nine months now. All instructors are fantastic, each one with a different style. The studio is nice and clean and the whole staff is super friendly and supportive. Great environment to get in shape 😁

Source: Google

★ 1

Been a member for 4.5 years and taken almost 900 classes yet today was the last straw. The customer service is inconsistent and chastain studio’s management lacks awareness and knowledge. Note the owner John Martin is the same for club Pilates chastain, buckhead, sandy springs and Brookhaven and allows unlimited usage of all 4 studios but chastain is newest studio and management is ill trained.

Sunday 10/19/25 I received a phone calls about a level 2 class (never have i been called at home on a weekday about a class from a studio which i found invasive) I was registered for the following day. Ashley the manager claimed i had not been approved to take the class yet i had taken a level 2 class so I called and explained that to her. Without my knowledge Ashley removed me from the class with that instructor (Renee) even though I had taken a level 2 on oct 11 with renee but ashley only looked at chastain entrees not the other 3 studios as ashley is rude and condescending and evidently managers don’t communicate with one another. Ashley did not believe i had taken an advanced class. So i left a negative comment on instagram. Once I sent Ashley and the owner email showing their mistake they completely erased all comments and treated me with suspicion. This behavior was unprofessional, unsettling and validating my desire to quit which had been on my mind for almost a year as all the best instructors left. They stopped communicating as if nothing happened and refused to acknowledge their mistake and cancelled my membership. This is how you are treated when they make a mistake and you make others aware of it. What I experienced was silencing a person for leaving negative feedback and for identifying unprofessional practices of a studio manager yet this behavior is encouraged as profit is the only concern here. Given the owners business history of failed entrepreneur start ups in various arenas I would not be surprised if history repeats itself with these poorly managed studios trying to cover construction costs by over charging on late fees, cancellation fees and increasing monthly dues to almost double what most of us were paying when we joined in 2021 (i paid $149 for unlimited per month). Studio has high instructor and staff turnover and disputes are handled with confrontation. I would look elsewhere. Poor customer service

Source: Google

★ 1

Source: Google

★ 4

Love the classes, hate the fees. Life happens and sometimes there will need to be a cancellation several hours before class. Why are you charging cancellation fees for a class I’ve already paid for with my over $200 a month unlimited membership? It doesn’t make sense. Heaven forbid there be an emergency, a car breakdown, or you just don’t feel well when you wake up in the morning. Companies that charge these extra fees are not right. It’s morally not right. This policy should be reconsidered. Because again, the class is ALREADY paid for.

Source: Google

★ 5

Lilia led a challenging class, was very helpful, and I look forward to my next class with her.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Club Pilates is a great environment to learn while stretching yourself. The instructors put together great classes and provide useful feedback.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

I have practiced pilates for over 20 years and learned the classical way. I was excited when Club Pilates opened in Buckhead. Classes had become expensive and fewer times were offered making it difficult to be consistent which is key when practicing Pilates(or any exercise method for that matter). After 1-2 years as the popularity grew it became harder and harder to get into a class. I finally cancelled my membership. Then the Chastain location open this year near me and I decided to give it a try. A lot changed with their “Pilates” practice since I first joined years ago. The Chastain location is larger so booking really hasnt been the issue. (Do not like the billing practice, you have to watch it- they charge for missed or late cancels!) My main problem with it is that it is NOT pilates but a loosely based routine of some elements of the method. The instructors don’t count but time your reps which leads to inconsistence movements. They have also modified many of the movements and there is no flow. I find it frustrating and hard to follow. On the plus side I am seeing results but I worry about injury due to the inconsistency. I will definitely keep with level one classes. There isnt much difference in level 1 and 1.5 and I find the level 1 classes more consistent. I find that most of the instructors arent that knowledgeable about the true Pilates method and are trained by the Club Pilates method. There are some that are better than others and you can tell who is good as their classes fill up quickly. I really do not like the new format Club Pilates has adopted over the years and am looking into other alternatives.

Source: Google

★ 5

Great class ! Great teacher !

Source: Google

★ 5

Tiffanie at Chastain has a great voice, attitude and pushes us to do our best!!

Source: Google

★ 5

Source: Google

★ 5

Made great use of our class time

Source: Google

★ 5

Lakisha C is very thorough and is great at form and she always has different exercises keeping the classes fresh and challenging.

Source: Google

★ 5

Renee was great. I enjoy her class always she’s a pro.

Source: Google

★ 5

Friendly and professional customer service team at Club Pilates Chastain location.
Rudi was great giving clear instructions. I gave her two fist pumps at the end of the class.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Pilates Instructor La Kisha g “Such a great vibe—challenging, fun, and exactly what I needed. Love her classes!”

Source: Google

★ 5

It was a great first time experience. Everyone there was so nice and informative.

Source: Google

★ 5

Love this place! Friendly staff and instructors. New to reformer style Pilates but loving it so far.

Source: Google

★ 5

Just had my first class with Renee! She was amazing!! She did a wonderful job explaining everything! Great workout! Thank you!!

Source: Google

★ 5

Zantae is a great instructor & I always have a fantastic workout at her classes !

Source: Google

★ 5

Marissa is one of my favorite Club Pilates instructors. She is so friendly, calm and teaches a great class. Just the right amount of challenge.

Source: Google

★ 5

If you want a challenge with a great instructor Renee’s 1.5 is the best!
She rocks

Source: Google

★ 5

Michelle is so much fun, gives great verbal cues and corrections, and offers multiple progressions for each exercise so different fitness levels all get a great workout! Plus she makes me laugh as a bonus!

Source: Google

★ 5

Love Club Pilates Chastain location! Renee’s Reformer 1 class is perfect for those who are new to Pilates, and she is great about including upgrades for those that want to make it more challenging. Staff is friendly and helpful!

Source: Google

★ 5

Fun experience! We were invited by a friend to her party held by the club. Shout out to Kristy who guided us through the one hour class with much patience and energy!

Source: Google

★ 5

Lakisha is the best for the fundamentals of Pilates !! 5 stars

Source: Google

★ 5

Source: Google

★ 5

Michelle was great!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Always a great class with Renee!

Source: Google

★ 5

Megan is a great teacher who keeps your attention and challenges you. Highly recommend her classes.

Source: Google

★ 5

Loved the TRX class!! Lilia is such a fantastic teacher!

Source: Google

★ 5

Makala is a wonderful instructor!

Source: Google

★ 5

Makayla is great! She always has something new to challenge us!!

Source: Google

★ 5

Wonderful class with a wonderful teacher, LadyAnn! You rock!

Source: Google

★ 5

Michelle is very encouraging and upbeat. She gives good training tips and I look forward to taking more classes from her.

Source: Google

★ 5

Source: Google

★ 5

Aisha was the best instructor I’ve had at this Club Pilates location. She gave very good instruction with helpful queues. Great workout without pain. Each of the instructor has been great. Aisha just stood out.

Source: Google

★ 4

Tiffanie had a very relaxing demeanor and vocal cueing style. I enjoyed the variety of moves and got a great workout experience. My only critique would be that the countdowns to suggest how many more reps we should complete were way too fast for me to do the move with good form. I usually got 2-3 reps in, when she was counting out 5 reps.

Source: Google

★ 5

I am new to Pilates, and Club Pilates Chastain teachers have been amazing! They are so knowledgeable and very patient. The studio is brand new and very clean. I highly recommend!

Source: Google

★ 5

Its the place if you love pilates or have been thinking of giving it a try. Super clean with a great vibe and welcoming staff. Took Michelle’s class. She was amazing! It was clear she is very experienced and she made the class fun. I highly recommend!!

Source: Google

★ 5

Mikayla is simply the best! Kind and patient, but also very motivating. And she has the perfect instructor voice! 💙

Source: Google

★ 5

Love this place! Great energy and the location is awesome!

Source: Google

★ 5

Source: Google

★ 5

Makayla is so supportive and fun. I love her personality. Taking her classes definitely sealed the deal for me. Zantae is so calming and patient. I love her classes as well. I love this location! Everyone’s kind and helpful. And nice!

Source: Google

★ 5

Source: Google

★ 5

Nice introductory class.

Source: Google

★ 5

Lakisha is amazing! If you’re looking to get into Pilates (or continue your practice) with a classical foundation, go to her classes!! I feel so fortunate to participate in her instruction.
Also, gorgeous new studio.

Source: Google

★ 5

I’ve been going to this studio for a couple months now and I absolutely love it! All of the instructors that I’ve had have been great. I mostly take classes from Makayla and some with Robyn and they are both fantastic teachers! Classes are challenging but not unapproachable and give you a lot of flexibility to make each exercise harder or easier depending on what you’re up to trying. I would definitely recommend this studio to anyone interested in trying Pilates or experienced in Pilates!

Source: Google

★ 5

Source: Google

★ 5

Makayla is the best!! Highly recommend taking her classes :)

Source: Google

★ 5

Mikayla is the best instructor ever!! I love her classes!!

Source: Google

★ 5

Great class Lila, great way to start the weekend!

Source: Google

★ 5

Love this location! Brand new equipment, clean, and two studios. Harriett and Michelle are great instructors, will definitely go back for their classes. Thanks!

EDIT: adding another shout out for Lilia, she was great. Hope to see her more often!

Source: Google

★ 5

Source: Google

★ 5

Love Club Pilates classes! Robin is one of the many great teachers they have. I love how she modifies the class for everyone’s level.

Source: Google

★ 5

I can't say enough great things about Makayla at the Pilates Chastain! She is beyond amazing. Not only is she incredibly firm and knowledgeable when it comes to the basics of Pilates, but she also pushes you to continuously improve your strength with a variety of challenging moves. Her dedication to ensuring progress in every class makes all the difference. I feel stronger, more confident, and more in tune with my body thanks to her guidance. Highly recommend!

Source: Google

★ 5

Makayla was a great instructor. This my second class and she was very helpful and attentive to everyone. :)

Source: Google

★ 5

Source: Google

★ 5

Had a great try it out 30 minutes!!!!!

Source: Google

★ 1

Beware — the studio is choosing to enforce their cancellation fee policy with absolutely no wiggle room whatsoever. Members schmembers, am I right ?

It’s a new studio. The classes are all mostly full with waitlists. I was trying to get into a class the next day and waitlisted for two with the intention of dropping off the second if i got into the first. I went to bed that night and got into both while i was sleeping. I called the studio right as they opened explaining the situation and asking if they could take me out of the later one (to give ample time for the next person on the waitlist after me). To note — it’s ENTIRELY the studio’s choice to be cool about these situations and I’ve never had issues over years when calling in before to avoid the fee if there’s a decent explanation/reason. This is including Brookhaven loc which is all under same owner.
Hours go by. I arrive to my class I see I’m still enrolled in the second one. Time is now running out to fill the spot. I ask the front desk person who tells me I was outside of the free cancel window (yep— aware. That’s why I called to be taken off and didn’t cancel myself) and that I’ll have to use my one courtesy cancel for the entire (!!!) year on this. I’m at this point assuming they are kidding. They aren’t. I’m told “there is nothing they can do”. I asked to speak to the manager.
Manager proceeds to rattle off a memorized explanation from a training book that the instructors don’t get paid if the classes aren’t full. It’s the policy. Yada yada.
Let’s follow that logic. The person that canceled freeing up my spot overnight already is paying a late cancel fee. How many cancel fees does the studio need for one class spot that likely will still fill? There was also a waitlist behind me to fill my spot anyway. They should have moved to next waitlist person right away if the instructors pay was truly the concern. Instead they intentionally left me in the class all day to process my “single courtesy cancel for the year”…ensuring the spot would go empty for the instructor.

I understand the cancelation policy needs to exist. It’s a deterrent. Etc etc. I make a point to not cancel OR I pay the late fee if my plans change. I’ve been a member at 4 different club Pilates locations over the last 10 years and I’ve never once experienced such a blatant cash grab approach before for a reasonable situation that comes up. Which let’s be honest likely could be more than once per year. Your members are humans not robots and your business model shouldn’t rely on cancel fees to hit your profit margins.

This was a poor business decision by the studio. You have real life and business decisions you choose to make every day dealing with people and you have policies to fall back on.
Hopefully they cover customer service skills and resolution tactics in the next training session. How about “hey we removed you this time, but we are going to be firm on this going forward. Here’s why….” Insert an actually compelling reason why.

Regardless I’ve never felt compelled to write a bad review for any business before this.

Overall the studio is fine. Equipment is new. Instructors are good. They went with fabric straps for the classrooms which is a foul choice as you can’t sanitize them after each person and people have sweaty hands and gross feet. They already stink.
And not a fan of management.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Olivia’s class was great! She took care to speak with everyone and provide good feedback. The pace was perfect for a 1.0 class!!

Source: Google