★ 5

Great class and instructor. Judy was very good at describing movements and giving modifications. She also gave us a great variety in use of equipment. We enjoyed it a lot!

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★ 5

Alexandra’s classes are so fun! She has an amazing playlist and even better energy. I enjoy that we do different moves in her classes than what I’m typically used to.

Source: Google

★ 5

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★ 5

I love Club Pilates. I started over 7 years ago and enjoy every class. I have belonged to so many gyms and wasted so much money. I would sign up and never go. Club Pilates Woodstock always gives me energy and helps me feel better about myself.

Source: Google

★ 5

Stephanie introduced me to Club Pilates nearly 8 years ago, and I still enjoy her classes because she’s knowledgeable, cues our movements, and she always introduces some new, challenging exercises. She keeps our classes “fresh”—as do our other instructors! Pilates is for everyone, all ages, and especially helpful to rehab those areas of our body that have been impacted by injuries and stressors. One of the important factors as we age is keeping the body strong, centered and balanced. Correct Pilates movements accomplishes this and more. Deep breathing keeps the muscles oxygen fueled and the mind relaxed. I’m planning to continue Pilates forever!

Source: Google

★ 5

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★ 5

Great experiences, good instruction!

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★ 5

This is my happy place! All the instructors have their own way of doing things which is fun to explore! You always leave feeling more refreshed than before! Also the community you gain makes the work out even more effective in my opinion!! LOVE CLUB PILATES. Everyone should run to join this studio!

Source: Google

★ 5

I always look forward to my weekly session with Heather H. It is very notable that she strives to incorporate enough creativity in her routines to make each class interesting, comfortably familiar and yet challenging.
Since I was able to advance to the 1.5 level, I remain confident that she is watching me closely to assure my safety during appropriate progressions.
Heather H. is my STAR instructor!

Source: Google

★ 5

I absolutely love everything about Club Pilates!! Every class is different, fun and challenging!! My life has changed since I started Pilates in such an amazing way and I am so grateful to everyone there! A huge shout out to Dianna !! And of course shout out to my regular instructors.. Julie, Judy, Neda, and Heather H. Could not do this with out you!! So THANK YOU for pushing me into a better ME!!!

Source: Google

★ 5

Club Pilates has been such a wonderful part of my life since I joined. Yes, that sounds cheesy BUT here’s why. Last year I was diagnosed with an autoimmune disorder that can cause physical ailments, dizziness, fatigue, etc. Unrelated to the illness, I also had elevated cholesterol levels for the second year in a row. Please know that I HATE the gym and working out in a gym, but I knew I needed to make changes and incorporate something good for my mind and body. I decided to give Pilates a try here in Woodstock and totally fell in love with it. The instructors are incredibly kind and helpful with our form and how to make adjustments when needed. Their empathy is above and beyond. I have rough days sometimes and they are happy to help, ask if I’m ok, and assist as needed. They get to know the folks taking their classes, asking about how their families are doing, how their vacation was, what’s new with them and so on. I see the interactions all the time and it makes me feel comfortable and accepted. Even the people in the classes are awesome! I am happy to say that my cholesterol levels are in normal range and I feel physically and mentally stronger. Shout out to my regular class instructors Maggie, Neda, and Julie. They deserve all the praise because they’re awesome.

Source: Google

★ 5

I originally joined Club Pilates as part of my wedding prep, thinking it would be a fun and easy workout to do leading up to my wedding. I never expected it to completely change my life. Not only did I achieve the body I had always dreamed of, but I also gained strength, stability, and flexibility that I’ve been trying to achieve for years doing other workouts.

What started as a short-term goal has become a long-term love. I know this is something I’ll continue for years to come.

Source: Google

★ 5

Updated 5/19/25
Love it!! Absolutely love Club Pilates Woodstock! Staff, instructors and managers are all great. Never had more fun working out 💕

Source: Google

★ 5

Pilates has been a real game changer for me. I have finally been able to stay consistent exercising for almost 2 years now. I believe their professionalism and friendly atmosphere here at club Pilates Woodstock makes the difference.

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★ 5

One word - Transformative!

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★ 5

Great teachers, challenging routines for strengthening, lengthening, toning and stretching both your small and large muscles. Pilates is ideal for every single body type and for all age groups.

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★ 1

They don’t actually show you the contract when you’re signing it and they rush you through it. You can sign up for a 3-month and prepay that or “month-to-month” which is what I chose. Cancellation requirement is 30 days … after your next billing cycle. I called the studio to cancel and was told only the manager can do so. I had to call again and again to get the required form sent to me to cancel. They then make it difficult to cancel by requiring that you answer a number of questions in order to submit the cancellation form. Shouldn’t be required! Poor customer service. The instructors were nice but they all teach differently as they please.

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★ 5

Club Pilates Woodstock is amazing!!

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★ 5

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★ 5

I had been dealing with frozen shoulder for months (tried PT, shot, etc.) and it was like a miracle--after making myself push through the pain, the very next day my shoulder was released and has been great for months. I highly recommend these classes!

Source: Google

★ 5

Awesome class and instructors! I had an injury and was able to modify and have an incredible session!! Pilates has been wonderful!!

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★ 5

Wish I would’ve found pilates earlier in my life, but with ever class I gain confidence in my body and push myself forward with the help of amazing instructors. ❤️Club Pilates Woodstock!

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★ 5

I am very very happy with the classes offered at Club Pilates. I have Multiple Sclerosis and I am building the strength and balance that is so important! I also have been doing private sessions with Conte who is an amazing individual! Private sessions have allowed focus on not as strong parts of my body and it shows when I go to her regular classes.

Source: Google

★ 1

The Pilates club was a huge disappointment. If you work, don't sign up. The times that are compatible with people who work are always full and students have to wait on a waiting list and often they only confirm a few hours in advance when there is no more time to go. Furthermore, I went there on the last Saturday of February to cancel and the only person who does this was not there . I went back on Monday and the same thing happened but she told me she had left a message and everything would be sorted out. To my surprise, today, March 11th, they deducted the payment from my card and only after that did they tell me that I have to cancel 30 days in advance and through a form. Be careful, because I felt deceived. I am really disappointed with the conduct and surprised that they only called me 12 days later and coincidentally exactly on the day they deducted my payment.

Source: Google

★ 5

I absolutely love this pilates studio! The instructors are highly skilled, patient, and truly passionate about what they do. The classes are well-structured, offering a perfect balance of challenge and support. The studio itself is clean, welcoming, and equipped with top-notch equipment. I’ve noticed a significant improvement in my strength, flexibility, and overall well-being since joining. If you’re looking for a studio that provides expert guidance and a friendly community, this is the place to be!

Source: Google

★ 5

I’ve been a client here for two plus years now and I’m the strongest I’ve ever been. I can fall down now and get back up!

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★ 5

I love my Pilates! ❤️ I love coming to class. It’s fun and the instructors are great!

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★ 5

Love it here. Makes working out fun. The staff is great and the facility is clean.

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★ 5

I can not say enough how amazing the Pilates experience is. At Club Pilates Woodstock, you will love all of the instructors as they each bring their own unique style and presentation to their challenging workouts. It is never the same class twice and the results show in just a month of training. Designed for any age person, this is my favorite work out to achieve core strength, balance, flexibility and yes muscles! I love Club Pilates for what their workouts have done for my whole body and the friendships fostered at the studio.

Source: Google

★ 5

I love Woodstock club pilates, I'm a snow bird. Here for 6 months and Michigan for 6 months been a member for 3 years and I love pilates. My balance has improved 100 percent, I feel so much stronger than ever. The instructors are all so wonderful and each one brings new moves and techniques to the class. I never get bored with this form of workout. When I come back after being in Michigan for 6 months I am always welcomed like family. I've also met some wonderful ladies and gentlemen this past 3 years as well. Just do it you will not be disappointed how wonderful you feel as your body gets stronger.

Source: Google

★ 5

A very caring, competent staff. I always get a good workout.

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★ 5

Club Pilates Woodstock is absolutely fantastic! From the moment I walked in, I felt welcomed by the friendly and professional staff. The studio is clean, well-organized, and has a great vibe.

The instructors are top-notch—they’re knowledgeable, encouraging, and always ready to help you perfect your form. Whether you're a beginner or experienced, they tailor the workouts to meet your level and goals. The classes are fun, challenging, and leave you feeling strong and energized!

I’ve seen amazing progress in my strength, flexibility, and overall fitness since joining. Plus, the variety of classes ensures you never get bored. If you’re looking for a supportive community and a great workout, I highly recommend Club Pilates Woodstock. It’s a game-changer!

Source: Google

★ 5

I’ve never been a fan of working out or fitness, but Pilates totally changed that for me! I started last year, and I’m now approaching my 200th class! The instructors here are truly incredible—supportive, knowledgeable, and so motivating. They make every class challenging yet approachable, and I’ve never felt this strong or confident in my body before. Whether you’re a total beginner or looking to level up your fitness, I couldn’t recommend this studio more. Pilates has been a game-changer for me, and Club Pilates Woodstock is the absolute best!

Source: Google

★ 5

A good friend convinced me to try club Pilates! I went to the beginner class and fell in love . Can’t wait to keep going. Everyone at this club is super nice and helpful !

Source: Google

★ 2

This was my first experience with Pilates. The instructors were really sweet and I genuinely enjoyed the classes. I noticed that when I first signed my contract, I was informed of the 3-month policy. However, I was also informed that I can pause my membership at any time. Now I understand it might’ve been on me for not making sure I wasn’t missing anything before planning on pausing. Around a week ago I contacted the manager Stephanie to see if I could pause it, she then informed that I have to notify them 14 days in advance. I let her know where to call me and she didn’t.

I talked on the phone with her a few minutes ago and admitted that it was on me for contacting them a few days before my payment was due. However, I noticed that her tone and delivery was a bit passive on the phone. It bothered me because I don’t even know who she is by face yet she was okay wont just being a bit rude while talking to me. It was a lot of “Don’t go there” and “You literally did…”

At the end of the day, we are all adults and I admitted that I should’ve informed them a bit sooner of my cancellation but her presence in general just really made me not want come back at all. Stephanie, I really appreciate you taking the time to call me and trying to figure it out but I would like if you could try to talk with a bit more leniency then talking to me like i’m a inconvenience. Thank you.

Source: Google

★ 4

Truly enjoyed the classes, but the major problem is there are a very limited amount of slots and if you are not “quick” enough with reserving a spot, you will consistently have to be on the wait list. The credits don’t transfer to the next month if you can’t get in. My life does not allow me to book classes always 2 weeks in advance so if you don’t you are out of luck unless someone drops out the class.

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★ 5

Very friendly & knowledgeable staff. I was intimidated initially by the equipment - but the instructors take time to explain without making you feel awkward. Maggie & Monique both go above & beyond to ensure proper form for the exercises. Really appreciate the modification & progression options.

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★ 5

Love this form of exercise. Just what I was looking for!

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★ 3

I started coming here on the 21st and submitted my 30-day notice, planning to leave on the 21st of the third month because of the required 3-month contract. Which was challenging due to the difficulty in reaching the manager. Unfortunately, no one else seemed able to assist, and the manager was often unresponsive unless contacted persistently. Despite having my classes scheduled for the final month, both my last classes were abruptly canceled on the 19th, with no explanation. Keep in mind it’s $300+ each month for those credits.

I attempted to resolve the issue by contacting the manager Stefanie at 9 AM, and was informed that she would return my call. She eventually called back hours later, but when I returned the call 10 minutes later, I was told she would have to call me back, which never happened. Securing classes is particularly difficult as they are booked a month in advance, and can results in the loss of credits.

However, I really enjoyed the classes and I must commend the instructors, who were very helpful and professional. I especially enjoyed the classes led by Julie and Conte, who did an outstanding job.

Source: Google

★ 5

I have been a member of CPW for almost two years now. This is the only exercise routine that has improved my flexibility, muscle strength , definition and functional performance . The instructors are exceptional and care about the progress of all participants. I would recommend this studio to anyone seeking to improve their physical well being.

Source: Google

★ 5

Three classes into my membership at CPW, and I can already see a difference in my body. The instructors are so kind and helpful. I'm looking forward to continuing to train there.

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★ 5

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★ 1

Received a text from them a year after leaving this awful place and it reminded of my horrible experience at this location!

Source: Google

★ 1

Very expensive for even 4 lessons a month. You can never sign up for good classes since they're booked up several weeks in advance. If you have to cancel last minute for emergency, good luck scheduling another class. These 4 classes per month have to be used in that month and they do no carry over to the next month. If you're trying to be proactive and register for classes in advance for the next month, you'll have to pay earlier than your scheduled pay day. Very bad communication skills among the workers. I gave them my 30 day cancelation notice over the form, and they charged me again a month later and won't give the refund. They only care about your payment.

Source: Google

★ 5

I have been at Club Pilates Woodstock for over 200 classes now and cannot stress the professional expertise of the instructors as well as the family environment the studio has created. This is not just a Pilates studio, it is central to my fitness program. All levels from beginner to advanced and offering private lessons as well, you’re ensured a great comprehensive Pilates practice attending this studio. The studio truly embodies that Pilates is for Every Body.

Source: Google

★ 5

This is a great work out in a fun atmosphere! Any age or fitness level will benefit from Pilates! Makes me feel amazing and strong.

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★ 5

People in any age group can come to Club Pilates Woodstock, get a great workout and feel comfortable at your level while improving your mind and your body. Cannot ask for a better staff and instructors! This is my new obsession!

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★ 5

Convenient location and knowledgeable instructors!

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★ 5

I have being member since 2019, I love the positives vibes, nice members and staff
The best Pilates in this area 💥💥💥

Source: Google

★ 5

I’ve completed 20 classes and already feeling stronger, more limber, and confident. I look forward to attending class every day. All of the instructors are top notch! Highly recommend trying a class!

Source: Google

★ 5

I have been doing Pilates for 20 years, and when I moved to Woodstock, I could not find a Pilates studio that fit my level or my needs. When I saw that Club Pilates was opening in Woodstock, I signed up immediately. I was so glad to have a Pilates studio that I could join, and take as many classes I wanted throughout the week unlimited, versus paying per class, which can get very expensive if you take more than a couple of classes a week. I found my home with Club Pilates, and have been going regularly since they opened. The environment is so welcoming, non-judging, encouraging, and fun! The instructors are fantastic, and all of them have very different teaching styles, so if one style of teacher does not resonate with you, you have many other teachers and styles to choose from. I just cannot say enough about how incredible Pilates is for the body, and I cannot say enough about how incredible Club Pilates Woodstock is! They also have a boutique with great Pilates clothing! Give Pilates a try, or just come in to buy cute clothes!

Source: Google

★ 5

I love Club Pilates Woodstock! The staff is so friendly and welcoming. The instructors are awesome! They give many options to challenge you in your work out and have lots of classes available to fit your schedule. I’ve become so much stronger and flexible since starting Pilates. The studio always has a positive vibe and I always leave feeling good with a smile on my face.

Source: Google

★ 5

I have been coming here for years and love the community and strength I have gained through Pilates! I am now stronger than I could imagine.

Source: Google

★ 5

Pilates has changed my life. It works every part of your body and I’m in the best shape of my life. I love the instructors here

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★ 5

Club Pilates has completely changed my body, minimizing aches and pains from a previous surgery and helping me to regain mobility and strength! The staff here are amazing and always have your best interest at heart, offering modifications and progressions for just about every exercise and making class so fun! So glad I joined 6 months ago!

Source: Google

★ 5

Love this studio! A clean and welcoming environment, with friendly staff and instructors, who are supportive and show that they care about each member and their needs or limitations. The studio offers many different classes to choose from and convenient times. You will instantly feel like you are part of the family. Not to mention how much Pilates has helped me personally over the last several months. Best decision ever!

Source: Google

★ 5

Love this place! Cannot recommend it enough. Great instructors and atmosphere.

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★ 5

You’re never too old! CPW has helped me through grief and the aging process. Each level is designed for your specific needs and level of fitness. The instructors are very well trained and fun as well as watchful so your form is perfected. It’s expensive- but aren’t you worth the best?
And it’s all “so good”!

Source: Google

★ 5

Love this club! Very supportive and friendly members with solid instructors with every level of training to allow you to improve and strengthen your body. Good exercise for hikers!

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★ 5

Love Club Pilates Woodstock! I belonged to an independent studio prior to switching. They have so many options to choose from for classes. The instructors are all great!! I am pushed in every class I take. Come join!!

Source: Google

★ 5

The staff here is exceptional. They have such a positive vibe. It doesn't matter if you are a beginner or a seasoned member. Everyone is given the same amount of specialized instruction as needed to help you get the most benefit from pilates. The classes are great!

Source: Google

★ 5

Perfection from the front office welcome to the talented and knowledgeable instructors💞

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★ 5

I have been a member of the Woodstock Club Pilates for over four years. The classes have helped me become stronger and more flexible. They also are a great compliment to other exercise you may participate in. The instructors go through an extensive training program and know how to modify exercises for individuals in the class if necessary. All staff and instructors encourage and support each individuals exercise goals.

Source: Google

★ 5

I have been at CPW for almost a year now. I was hesitant to try because I just wasn’t sure how Pilates would be enough for me. I come from a hiit, spin, CrossFit background and just couldn’t grasp how Pilates would challenge me. The first class kicked my butt! I could not believe how weak I was in some areas that I felt like I was fully developed in. I was hooked from the first class! The instructors at this location in particular are very knowledgeable and make sure your form is on point before progressing you to the next level or exercise. On top of that they are super fun and caring! If you have been thinking about trying Pilates out, I would highly recommend Club Pilates Woodstock!

Source: Google

★ 5

JUST DO IT! I had been “stalking” this Club Pilates Woodstock studio on Instagram for almost 6 months and then I decided to give it a try. I took the free class and immediately fell in love. I started with a minimal membership and within the first week of taking classes I knew I wanted to up my membership to the unlimited plan! This is the best workout and within a couple of weeks I started to feel better and move better. I tried classes with many of the instructors and quickly found the class times and instructors that worked best for my schedule. The instructors are great and super helpful with showing the proper form and providing modifications when I was not able to do all the movements. It’s been exactly a year since I started, and I’ve been taking classes 5-6 days a week and getting stronger and stronger every day. Each of the instructors really push you to be the best you can be – no matter what level you’re at. Shout out to Stephanie, Maggie and Alyssa – you rock! The atmosphere at this studio is welcoming, and everyone is so friendly. It has become my home away from home and this “me time” has become my #1 self-care priority. LOVE THIS PLACE!!

Source: Google

★ 5

Awesome instruction - classes go by very quickly with a great overall work out!

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★ 5

I have really loved the Woodstock location. They have a variety of instructors and levels of classes, so it is easy to book the type of workout that works best for my body. I can't believe the positive changes I have seen in my body! I typically get bored working out, but every class is different everyday, so I never get bored.

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★ 5

Not just for exercise but a total body, mind, balance connection.

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★ 5

This Club Pilates in Woodstock has the best staff, instructors, and environment!! They are always working to make sure the studio is clean and welcoming to everyone that comes in!

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★ 1

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★ 1

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★ 5

Loved it! Just went once but I'll be back 😊

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★ 5

I’ve been twice and absolutely love it. I feel good when I’m done and have enjoyed both instructors I’ve had.

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★ 5

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★ 1

Stephanie was completely unprofessional in her demeanor and reckless in her preconceived judgment.
I’ll find another location as this one is not for me.

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★ 5

Great place! Great people! Love being here and taking care of my body and mind 😎

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★ 5

If you want a TOTAL body workout and make some super great friends as well... Club Pilates Woodstock is the place to be! Mark, Stephanie and Maggie are great instructors who make your workout intense AND fun... this studio has literally changed my body and my happiness level! I look forward to my morning workout... even at 6:30 am... #pilatesLIFE

Source: Google

★ 5

Absolutely love Club Pilates at Woodstock. Staff always have cheerful greeting! Instructors push us to our next level giving an excellent workout! I’m hooked & so glad! Mind & body I’m in my happy place when I’m done. Thank you, thank you!!

Source: Google

★ 5

Always enjoy Mark's classes. He always has something new and fresh. Adjusts when necessary. Great music. I have never stuck to any workout program more than a few months until I joined Club Pilates. I love it and have been doing it for 3 1/2 years!

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★ 5

Mark runs the best class! Never the same, always a bit of challenge, his encouragement comes just when I think I can’t go on. I leave feeling like a superstar & excited to take the next class. I never dread going to his classes.

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★ 5

I’m not a morning person at all. After taking an afternoon class with Mark, I knew I had to take more of his classes. To my shock, all (most) of his classes were early morning. 🤦🏽‍♀️

ONLY because he’s so good do I go to his 6:30am, 7:30am, or 8:30am classes! I guess I’m a morning person now 😊

Source: Google

★ 5

Great place. Always welcoming. Great workout with great instructors.

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★ 5

Always a great work out with Mark

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★ 5

Amazing!!!

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★ 5

I have been going to Club Pilates Woodstock for almost 3 years now and love it. They have the BEST instructors: Stephanie L, Neda, Mark, Lindsay, and Jen V are all amazing!! I highly recommend them. 💪🏻

Source: Google

★ 5

Club Pilates helped my knee injury heal by providing supported exercises that help strengthen the muscles while keeping the knee in the correct alignment. Their instructors are knowledgeable and caring. Due to my injury, I would not be able to live my active life without them.

Source: Google

★ 5

Best thing that has happened to me was becoming a member at Club Pilates Woodstock! The Owner, Paige, the Instructors are above and beyond Fabulous!! My fellow members are awesome too!! It’s like one big happy, healthy family!❤️

Source: Google

★ 5

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★ 5

I have been doing Pilates @ CP Woodstock for almost 4 years now! I absolutely love the variety of classes and instructors…they’re all wonderful! I especially love my girl Steph L. Her passion and love for fitness is next level! She inspires me to do and be my best everyday!

Source: Google

★ 5

Really helped me after my surgery to regain strength and stability in my core.

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★ 5

Steph is an excellent club manager and an even better instructor when I'm lucky enough to take her class. This place is immaculate and organized. Another exceptional thing about this location is the very positive & welcoming energy to all the members. I love everything & every staff member at Club Pilates Woodstock.

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★ 5

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★ 5

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★ 5

I absolutely love Club Pilates! Stephanie did my Intro class and I was hooked ever since - she always challenges the class while also being mindful of everyone's bodies. This is the first workout program I've ever stuck with and truly enjoyed! I cannot recommend Club Pilates enough.

Source: Google

★ 5

Mark always challenges me and pushes me so I come out sweating!!! I usually don’t enjoy the gym but I enjoy Pilates,thank you!!

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★ 5

I love Club Pilates!! I’ve finally found an exercise program I can stick with and enjoy. It brings so much to my life physically as well as mentally. The instructors are awesome, they care about your health, are super supportive and want you to succeed.

Source: Google

★ 5

Stephanie it is truly a great instructor always pushing her students to try harder while keeping a positive and fun environment.

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★ 5

I would recommend club Pilates to anyone looking for a low impact work out. Stephanie is an exceptional Pilates instructor. She is very attentive to everyone in her classes and never fails to give a great work out. She is obviously passionate about her work and is the main reason I visit club Pilates Woodstock.

Source: Google

★ 5

Stephanie at Club Pilates Woodstock is awesome. She has a unique way of making you work up to your personal best. She’s funny, a little bossy (which is a good thing), and makes class an all around great experience!

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★ 5

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★ 5

Love all of the instructors that I’ve met as well as the great workouts. I feel so much more flexible than when I began attending classes.

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★ 5

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★ 1

My experience was that the front desk staff was very rude to me!!

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★ 5

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★ 5

The staff was very friendly and helpful. They made me feel comfortable and welcome. I will definitely be returning!

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★ 5

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★ 5

Awesome people, great studio. Super effective workout for every level.

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★ 5

I have been a proud member since October 2018. Offering a plethora of classes tailored to your level of progression, comfort, and flexibility, this studio supports one's transition from a Level 1 (Beginner) to a Level 2 (Intermediate). The staff are friendly and remember each member by name. The site manager, Stephanie, always makes you feel valued by listening. The team there ensured that everyone's safety was secured by being aware of and adhering to CDC guidelines during the COVID-19 pandemic. They even accommodated their schedules to now offer virtual classes. This is a home away from home. It's the place to get away from work and heal physically and even spiritually. I am glad that I stumbled across the Facebook ad and convinced two of my girlfriends to join along with me. You should join, too!

Source: Google

★ 5

This place is the best!! So friendly to people from all walks of life and willing to accommodate to members for almost any reason to ensure safety and comfort. The efforts during Covid-19 have been spectacular and I think this place is cleaner than my own home, LOL. Love the manager and all of the instructors!! If you’re hesitant, this is your sign to try it out!! Seriously the best place to get a good workout.

Source: Google

★ 5

After 2 1/2 years coming to Club Pilates Woodstock I am still going strong and attending class 6-7 days a week! Love the modifications the instructors make to address my knee limitations. Really appreciate the way in which they have responded during Covid 19 with zoom classes. Stephanie has been great being creative with these classes and making sure we get the same level of workout we had in studio! Miss the reformer as that was the main reason I joined - equipment was so similar to what I was already using in physical therapy and this way I got a total body workout! Looking forward to being in the studio with Stephanie, Mark, Jenna and Jai-Lee!

Source: Google

★ 1

CAUTIONARY TALE: This review is in light of a disheartening phone call I just had with the Manager of the Woodstock Location, Stephanie. This resulted in a cancellation of both mine and my spouse’s account. (Skip to the last paragraph for info about the call & Pro’s vs Con’s)

Signed up in Jan. and started taking classes.

On Mar. 7 I broke my foot, my billing cycle was on the 4th and I had been charged. In light of the negative impact of COVID-19 on small business and acknowledging my 3 month contract, I refrained from requesting a refund for the month because I wanted to make sure Club Pilates was still around for when I recovered!

By April, my break had not healed correctly and my recovery was going to take 2mo longer than expected. So I called to have my account put on hold. Stephanie asked for my name, pulled up my info and was understanding - she offered to put my account on hold for 3mo while I recovered. Great!

Well on April 4 I was billed, it was a simple mistake - with the state shutdown, I’m sure she was swamped with calls! I called and spoke with Stephanie again, she remembered speaking with me and said she would refund my account & make sure it was frozen this time. Got my refund quickly and all was resolved...

Until May 4, I was charged again. So I called, again I spoke with Stephanie, she said she remembered speaking with me the first 2 times. She asked for my name, and not only did I start the call by telling her my name (because I anticipated her needing it to pull up my account) but I also spelled out my last name because it’s a bit tricky. She instead pulled up my spouse’s account and told me it had been frozen, I told her that it was a mixup and it was mine that needed to be frozen. (turns out my spouse hadn’t been getting charged, but thought it was because the studio had been closed)

I told Stephanie I was unsure as to why my spouses account would be frozen instead of mine, but to please go ahead and make sure my account was being frozen this time. She then IMMEDIATELY insisted it was not me that she spoke with the 2 prior times but my spouse, which is wholly incorrect. I reassured her that it was in-fact me, and this was just a big mixup. She then INSISTED that she “has a great memory” and “she knew who she talked to”. At this point I felt very disrespected, but I have an unreasonable tolerance for this sort of thing - I am a store manager myself and have to diffuse small conflicts like this on a daily basis . So I simply told her again that it was a misunderstanding and it was me that she spoke with. She then had the audacity to tell me that I was wrong but she would refund my account anyway? This was the final straw, I told her I didn’t appreciate being spoken down to and it was inappropriate to imply that I was lying. Why would there be a reason for me to lie about who I am? She then proceeded to tell me she knows it’s not me because my caller ID has my spouses name on it... did she ever stop to think that our family cell phone plan could be under my spouses name? Unfortunately for her, I guess not.... you know what they say about people that ASSUME, well that happened today. After being spoken down to repeatedly, I told her to please cancel mine & my spouses account and that we would not be returning. I reiterated that it was a shame it had to end this way and there was no good reason she had to lose our business - especially after I spent $160 from a month I couldn’t even attend classes because I wanted to support the business. I’m still just absolutely flabbergasted.

**ALSO I got a stress fracture from taking one of their Cardio Sculp jump classes and that is what ultimately resulted in my foot clean breaking. BUT I signed a contract and didn’t push to hold them liable because I think the instructor is sweet although maybe too inexperienced to safely supervise people exercising.**

Pros?
Nice instructors
Clean environment

Cons?
$$ and Billing
Though well intentioned, some instructors inexperienced
Not diverse (Not geared toward younger people, men, African Americans or LGBT)

Source: Google

★ 5

Amazing studio with an amazing staff! My first experience with a class was so fun and effective! First class place all around!

Source: Google

★ 2

Instructors Mark Stephanie O and Neda are great. However the owner/manager lacks in professionalism, customer service and basic friendliness. Inconsistency and necessity to track on extra charges has been pretty frustrating.

Source: Google

★ 3

I signed up with Stephanie Littfack back in April this year. I paid 199.00 per month for unlimited....
It’s a great workout and I got stronger and stronger. The downside is I felt out of place and alone due to the lack of diversity in ethnicities. Those that had the same color only talked to each other including the instructors most times. I did enjoy Jenna and both Stephanie’s classes..I’m moving to buckhead so I asked the owner for a transfer paper yesterday and she said that there was not any available. She also told me I need to email and give a 30 day notice which was a lie because this is a transfer I’m not leaving all together. I came back today and asked Jenna for a transfer form and she found it right in the draw. I filled it out and Stephanie said I can transfer tomorrow if I like... that’s strange when the actual owner said something totally different.... well I transfer on the 15th and I hope the buckhead has more diversity.

Source: Google

★ 4

DON'T SET UP AUTOMATIC PAYMENTS! Although my overall experience with the classes and instructors was not bad, the level, or rather LACK of, professional customer service takes away from their score. Shortly after I initially started my membership, I was in a car accident and unable to go to the classes due to medical treatments. I contacted them about one in a half months later, and spoke with a rep who seemed very sympathetic and offered to put my membership on hold, and stated that I would be able to pick up the classes I'd already paid for when I returned. When I called to return, a different rep, and also the owner, stated they were not able to honor that. I'd paid for 16 classes by then; so needless to say, I felt that was totally unacceptable. The owner finally gave me 8 classes back that had to be used within one month (in addition to the 4 more I'd just been charged for), and a $25 credit to be used for store merchandise. Not the best, but better than nothing at all. So I accepted. Now that my schedule has changed, I am again unable to get to the classes I would qualify to attend. So I decided to cancel by sending a written notice. I was then told the next day that my notice had to be on 'their' form for the cancellation to be acknowledged. Wow... FINE - ridiculous, but fine. Now, here we are a month later and I have just been charged for an additional month of service. SERIOUSLY PEOPLE!!!
~~~ UPDATE - Employee, Stephanie, contacted me right away to apologize for the mix-up with the draw, and worked immediately to get my funds refunded back to my account. MUCH Appreciated!!!

Source: Google

★ 5

This Place is FANTASTIC.... I started going to Club Pilates Woodstock a few weeks ago and I loved it from day #1. The Staff was very welcoming when I took my intro class, the instructor was awesome, the 3 month commitment was very clear to me and its totally worth it. Highly recommend this place! Best Pilates based reformer studio in Woodstock.

Source: Google

★ 5

Source: Google

★ 5

Coaches and staff are on point here! If you are looking for a low-impact, structured class with a steady flow, this is it. They offer group classes and one-on-one coaching. Stephanie, Katie, and Megan are super friendly, warm, and positive. Madison's intro class was intelligent, focused and purposeful, which influenced me to join. Looking forward to the next class!

Source: Google

★ 5

A fun environment. Great workout with friendly staff and instructors!

Source: Google

★ 5

Awesome atmosphere with a personable and helpful staff! I feel so refreshed after every class

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Top shelf..... pleasant atmosphere.... cool staff and workout. I'll be becoming a regular.

Source: Google

★ 5

Im new to Pilates so i was a little nervous at first to try it, but the staff and instructors were warm and helpful. I didn't feel left behind in class at all. Their instructions were clear and easy to follow. Ive already felt a change in my body (flexibility and posture). It has become my "Me time", can't wait till next class!

Source: Google

★ 5

Wonderful, great experience, great equipment, wonderful trainers, really good environment. What ever is going on with your body, your health this is where you can get it back. No jumping on joints, no weights to pull shoulders or muscles, but you will feel it

Source: Google