★ 4

I like the facility however On Thanksgiving and Christmas they close early and they don’t mention that when you get your membership. But for the most part, they’re open 24/7. They keep their equipment maintained and they keep the place clean considering how busy it is.

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★ 5

Monica and Sam were super helpful, accommodating and went above and beyond for me this Thanksgiving. TYSM!!

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★ 5

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★ 5

Ava Is a great spin instructor

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★ 5

Ava‘s ride class is the best! I also love Larren and Jill‘s group classes.

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★ 5

Ava has the best cycling classes! She’s very engaged with the group and so motivational during class.

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★ 5

I love the group fitness classes at Crunch. They have something for everyone.

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★ 5

It was a great experience! Ava’s cycling class was amazing and a great workout!

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★ 5

Ava is the best

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★ 1

Unfortunately zero stars isn’t an option or that’s what would get. I read the reviews before coming and thought just maybe it was better now and boy was I wrong. We go to crunch locations all over the US being truck drivers and this one is by far the WORST! From the minute we walked in I just knew. Music was low, zero energy, had to listen to two guys grunt and groan and just let go of the cable machines which caused the weights to slam and the cables to slap and sound like gonna break. Even with my own music playing I could still hear them. Dirty isn’t even the right word it’s FILTHY! Employees do absolutely nothing, the guy working when we got there all he did was walk around and I’m almost 100% positive he walked into the women’s locker room while I was using the bathroom and didn’t announce himself and the only reason why I say that is the one towel he was carrying around appeared on the counter and I could hear his keys jingling.
I walked out to our truck to get our shower bags and when I came back in the other guy working didn’t even look up to acknowledge me, when he did see me I asked if I needed to scan back in and he replied “what?” And proceeded to take one of his AirPods out of his ears and didn’t hear a word I said.
Then I went to shower…….No words for the condition of the women’s room let alone the showers. Absolutely disgusting! Dried blood on the floor, trash and toilet paper everywhere, hair all in the shower, someone’s pimple sticker stuck to the shower wall just nasty and apparently the men’s isn’t much better and someone’s underwear was in the shower.
Whoever owns this gym and also the manager should be ashamed of themselves! For the 2ish hours we were there not one trash was emptied, not one thing refilled nor cleaned! And we even drove TWO HOURS to come here because it was the only 24 hour crunch or planet fitness (yes we have memberships to both) I do believe I will be calling corporate on Monday!
I can honestly say I don’t believe we will ever come back here! I’d rather wait until 7am when the Hiram location opens then to come back to this hell hole of a gym!
Oh and did I mention it stinks?! Like mold and mildew and dirty gym socks 🤢🤮

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★ 5

Love it

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★ 1

Do not sign up at this gym. Don’t take any offers either. It’s a trap. I took up their so called free membership and never showed up due to personal reasons. Tried to cancel before I get charge and they’re refusing . It’s morally wrong to try to tied people to payments they don’t want. Went on Reddit to read their reviews which I should have done first but apparently it’s a reputation. Do not sign up with them. This one star is only because I can’t post without leaving something. They don’t deserve any stars or credibility.

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★ 5

There gym is amazing! They have all of my favorite machines!

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★ 1

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★ 1

Do not try to tan here. The customer service is absolutely awful and they are so rude. They also do not know how the tanning works and the process you need to go through to get a tan. They are so rude and condescending. The wait was also an hour and a half but every single spray tan machine and tanning bed was open. Awful experience do not go!!

Source: Google

★ 1

I tried canceling my membership here and after telling me a manager would give me a call, and never calling me back- I ended up having to contact my bank to stop paying them. I called them again to cancel and now after months of trying to cancel and paying over $100 for a membership I literally used twice, now they are refusing to cancel until I pay even more. I will never be returning to this gym. I’ve literally worked in gyms before and it is not hard whatsoever to fix a customers account for them. I’ve never had such a hard time canceling a membership to anything in my life. It’s absolutely ridiculous, for a gym that says you “can cancel anytime”. Absolutely ridiculous, and unprofessional that a manager couldn’t be bothered to call me back to get this taken care of. Months later, I still can’t cancel.

Source: Google

★ 4

Andrew, the general manager, helped me to get a refund when I was overcharged. Easy to communicate with and friendly.

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★ 1

If I could give no stars I would. I have tried on 3 different occasions to cancel my membership here and each time has been absolutely miserable.

Was first going to drop my membership from $30 to $10 but was told that would be a "20 fee". OK cool, I'll just cancel completely then I thought.

Came in today to cancel (10/8) and was told they would still charge my account on the 11th and said if I put a stop payment on my checking account it would get sent to collections.

I was then told that they would take care of it but I am banned for life by the general manager. That's really not a bad trade off considering how poorly managed this place is. See very since I joined in 2020 the place has gone down hill...only half of the lockers work, the plumbing is terrible, and the showers are so disgusting that I had to stop showering there completely.

I would highly recommend another gym in Athens such as Fitness at 5 or Athens Health and Fitness over this gym. It has been nothing but a giant headache dealing with this place and thankfully I won't be refurning...regardless of a so called "lifetime ban" or not.

Seriously...do better, it is my money not yours so stop penalizing people for not wanting to use your gym anymore.

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★ 1

Very difficult to cancel. Read the contract and ask questions. Try joining a different gym.

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★ 5

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★ 3

I've been visiting the Athens location for the past month. I go there to workout with my son, and have wavering about getting a membership of my own. The one sticking point has been that anytime I ask staff at the desk anything, they get confused and come across as put off. The two times I decided to get onboard and set up an account in-store, the counter staff were unable to assist me. I'll probably set up a basic ccount to save on day passes, but bad customer service is a definitely deterrent for me setting up a higher tier account.

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★ 5

The GM Andrew is beyond great! I had some issue with my membership fees. Andrew went out of his way to help me! He very responsive and informative during the whole process! It’s very clear he truly cares!

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★ 5

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★ 5

Andrew is awesome!!! Thank you soooo much

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★ 2

Honestly really used to love it here because of the convenience and the amenities that come with the peak membership. This included my weekly spray tans. The workers give so much attitude when you come in and ask for one if there is a waitlist. There also used to be 2 machines and now there is only 1 working. They also stop doing them at 9pm now which I just don’t understand?? I feel like they literally do it out of spite. I am probably going to downgrade my membership because they make it so hard to get your moneys worth

Source: Google

★ 2

This gym is one of the few in the area that offers 24-hour access. I've been a fan of the Crunch brand for many years. However, this particular location has recently fallen short of the high standards that Crunch usually upholds. The stair master machines sound like they're on the verge of breaking down. The water fountain hasn't been cleaned properly, and to make matters worse, the water filter for refilling bottles was out of order for a couple of days. The showers are quite dirty, and it seems like no one is taking the time to clean that area. The women's restroom is also in poor condition. There was a time when the toilets were so filthy that no one wanted to use them. I even texted the number posted in the bathroom to report the issue, but it seems like no one is actually addressing it, as the paper towels in the women's dispenser haven't been refilled in over a month. For $29 a month, it feels like our fees aren't being used to maintain the facility. When I asked if someone could refill the toilet paper in the bathroom, all I received was a response saying they would inform the manager. I came back the next day, and there was still no toilet paper... So, yeah...

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★ 1

Not very clean and well kept. Most of the cable machines were broken

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★ 5

Shout out and huge thank you to Andrew, the GM at Crunch Fitness in Athens. He was very understanding and provided excellent customer service when we were trying to cancel my daughter’s new account. She signed up and decided within the grace period given that Crunch wasn’t the right fit for her. I appreciate you taking care of us and know that your members are in good hands.

Source: Google

★ 5

I will say even though they are sticklers for rules about canceling and late fees, the staff especially Andrew and Naomi are very understanding and helped with the process in a professional and very friendly manner. I”They got it taken care of and fees taken care of in my time of struggle. They took away the stress and worry’s I had for the matter.

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★ 5

Really nice they open 24hours again and they have sauna, weights and cardio equipment way better than the other crunch locations

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★ 5

This is my place..well organized ❤️
Believe it...

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★ 2

They have everything you need but Oof they need a refresh badly. The shower and locker room area make you feel like you are in a county jail. It is super dark in the gym and it feels extremely cluttered. I would strongly recommend Crunch drop about $200k into the place and bring it into 2025 with a look that will last into 2035 or longer.

Source: Google

★ 1

I pay for the $29.99 membership so that everything is included. Lately when I go I'm and ask to use the hydromassage, they send you to a room where they have removed the door. Everytime I ask if I can use one of the rooms with the door, they tell me they don't work. I've been a member for a while. And there are also other things that they tell you that you will get when you sign up, but you don't. The t-shirt, you don't get. The free personal training session, you don't get. It is time to find another gym. My child doesn't dislike many places, but the first time I took him to childcare here, he hated it and cried not to go back. So I haven't been able to use the childcare there either.

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★ 5

Everything you’d expect from a Crunch along with super friendly and helpful staff! I was anxious about coming here, I’ve always stuck with smaller gyms or group fitness classes, but once I let Tru know it was my first time here, she gave me a tour and let me know all about the different offerings at Crunch, which made me feel super comfortable and eager to start working out! I’m looking forward to making this my home gym!!

Source: Google

★ 2

I was a member of this gym for a couple of years, a few years ago, and my son is still a member. The amenities are good and we've enjoyed the gym part of the gym.

My son was in an accident and can no longer use the gym. We called the gym itself, and the representative had no idea how to cancel the membership. He gave me a voicemail number for corporate. They've never returned my calls. I've also tried email and cancelling through the app. All unacknowledged. It's been more than a month and we still can't get anyone at Crunch to help us.

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★ 5

Have had some issues with PT but Andrew the manager there helped so much very nice environment

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★ 1

Bathrooms are always disgusting. Very misleading with promotional scams. Websites are misleading and the only real help is from the call center over seas.

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★ 4

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★ 3

This gym is far too small for the number of members. I moved here from a larger city where high quality gyms are on practically every corner. In Athens this is probably one of the best gyms for the price. With this in mind, expect to wait for machines, deal with people disregarding your space, and dazed 🥴 people hogging workout stations. The place is dirty, too, which I have found to be true for most gyms in this area. The windows and doors are especially grimy and the floors are dusty and dirty. There are no paper towels in the bathrooms which is slightly disgusting at a gym, especially when that Dyson hand dryer just blows the germ-laden air around on your hands. If you workout in a public place I suppose the silent submission to the bacteria is what you sign up for…😵‍💫

By comparison the Central Florida gyms had professional sterilization methods employed over night by 3rd party cleaning companies and this was before covid. The gyms had to be clean because there’s so much competition! This place caters to college students obviously. With the cost of UGA tuition the university should offer a free gym to all students on campus. That would probably reduce clients here by about 85%.

That said, the group fitness classes are the best in town. I leave and come back to this gym it seems every other year because of the fitness instructors. They need to expand or add a second location and maybe I would increase my rating.

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★ 4

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★ 1

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★ 1

I would refrain from going to this gym. The General Manager is unable to professionally speak to customers or his employees. A complaint was filed with leadership due to illegal practices promoted by this general manager and the company has not taken action. They treat their employees poorly, require them to work off the clock, and the general manager has an extreme lack of accountability. I would recommend any gym over this company! If you look at some of the responses on here you’ll get a taste of his condescending attitude and in ability to provide premiere customer service. He is much more concerned in making you seem stupid than assisting. Tells his ChatGPT to respond more professional because he can’t do it himself.

Source: Google

★ 5

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★ 2

Don't become a member here. This entire company's sole concern is squeezing as much money out of you as possible. The personal trainers are pushy even when it's clear you insist that you don't want to join their class or get some workout plan.

The locker rooms are okay and the bathrooms are decent most of the time. The showers are gross by nature. The sauna is nice. The actual equipment of the gym is fairly reliable when the place isn't slammed with people. Or when the personal trainers aren't taking up half a room for a class where they blast awful music for the entire gym.

I always enter the gym with headphones already on to avoid the incoming sales pitch from Supreme Nutrition or anyone else. But one time, a PT approached me and started talking to me about why I hadn't done the Crunch Kickoff and proceeded to push me into scheduling my free session with me. I did the session and refused to start a plan. The PT would still try to rope me in multiple times in the coming weeks which made the gym torturous.

The subscription process is designed to be impossible to cancel unless you go in-person. They claim that you can freeze it but I sent a message (and received a reply indicated that they clearly did not read what I wrote to them). Nonetheless, I was still charged.

The desk is always swarming with employees who stare at you when you walk in (or better yet, are trying to sell you something). And despite the fact that there's always 2+ people at the desk, no one answered the phone when I called to cancel my membership and their voicemail is full.

This is not a gym, this is a scam.

Source: Google

★ 1

They charged me an extra for not updating my payment method despite me going into the gym and them looking me in the eyes and saying they updated it an everything is handled. After I confronted them about this they repeated the mistake and charged me an extra 20$ after I tried to cancel my membership.

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★ 5

Been coming here for a year. The staff are great. Machines are well running. The bathroom and paper towels are stocked. If only Crunch would open a second one in Athens! There are a lot of people that come here. But there are 24 hours to pick the right times of the day to come for less crowds.

Source: Google

★ 5

For ten bucks a month, I think this place is great. Sure, one of the two toilets in the men's locker room has been out of order for at least two months, some other locker latches are broken, and sometimes it takes them a minute to repair broken equipment, but--come on--ten bucks a month? I've found the staff very friendly and helpful. I do have to hunt for barbell clamps pretty much every time, so it would be great to have more of those available. Convenient location. The custodian seems to be there all the time mopping, vacuuming, cleaning the bathrooms. Busy at peak times. Weekends are a great time to go. Lots of UGA undergraduates. Better than Planet Fitness because of the free-weight squat racks and proximity to town.

Source: Google

★ 1

Lately the gym has really went down hill. Always a friendly staff but the maintenance has basically stopped. Machines are not being serviced. Men’s bathroom has been out of order for months. The hand sanitizer stations are always empty. The gym has become a less than average gym in the area in the past 4 months. Each member pays a maintenance fee and it’s obvious that the funds are not being used properly.

Source: Google

★ 5

I had a wonderful experience at Crunch! I loved the gym, the classes, and the overall atmosphere. I did run into a small issue with my cancellation, but after speaking with the General Manager, Andrew, everything was quickly and professionally resolved.

Andrew provided stellar service~he was understanding, efficient, and completely addressed my concerns. I truly appreciated his professionalism and how well he handled the situation.

If I weren’t graduating and moving to a different city, I’d absolutely still be a Crunch member. I’m super grateful for the positive experience and the way Andrew went above and beyond to meet customer expectations!

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★ 3

Perfectly fine gym, generally very busy, friendly staff, tons of HIDDEN FEES and a completely asinine cancellation policy - you would save money to find a gym closer to $30 a month with no hidden fees.

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★ 5

The Crunch Team was awesome! They will take great care of you and are there to help you meet your goals. Wonderful experience!!

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★ 3

Dark and small for a crunch.

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★ 3

Large gym with a lot of machines and free weights BUT there are tons of people there all the time. Weights are rarely put up and there will be bars on the floor as well. If you're not super careful you will trip and fall. Overall it's clean, though some days you'll find paper towels on the floor or the bathroom will need attention. People are pretty polite, though some have forgotten how to say excuse me or that the gym is not for cell phones. Oh and working in doesn't happen.

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★ 1

The worst costumer services that I never saw in my life

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★ 1

dont lose ur key tag or youll be told you cant get a new one meanwhile the employee (gabriel) will literally grab a key tag out of the drawer for you to type in the code in the app. inconvenient and annoying when other locations will give you a new tag for a fee. theres no point since u cant duplicate the codes anyway. the tanning beds are broken and havent been fixed. rude employees and not accommodating for how crowded it always is.

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★ 5

The variety of equipment is astounding for the price of admission. I was visiting and I only came for a day, day pass 10$ compared to monthly membership 10$ is standard industry practice. Cheap. What I really appreciated was 15-20 benches they had were all the same, two peice bench that can be seated, incline or decline. My gym at home has fixed benches and half of them are niche positions. All of them being customizable at crunch was awesome. Plus they have a ton of free weights. A little thing I noticed is the single pully cable machine, to a gym rat it does make a difference which I appreciate. If I lived in the area I would come here for sure.

Source: Google

★ 5

I have been a member for almost 8 years, enjoy the 24 / 7 hours, I like to train early in the morning before the crowd gets there. Last fall I received a email from Crunch telling me that my monthly premium of $9.99 a month would go up if I didn’t sign a new contract, by doing this my premiums would stay the same, so I did . Came in one afternoon in August and signed. Looking through my bank statements I noticed Crunch has been charging me $15.99 starting September, I was a little pissed 😠 so I called them yesterday 2/17/25 to speak with a manager. There wasn’t one and I was told she wouldn’t come in until 11 am, so I left a message for her to get I touched with me, didn’t hear back so I called at 2pm I was told she was out to lunch, I left another message asking her to please get in touch with me to resolve this matter, called back at 5pm to speak with her, I was told she was on the phone and they would give her my message again. I’ve finally got a call at 7pm but wasn’t able to answer cause I was at a soccer game and didn’t hear the phone. I guess management doesn’t appreciate me being a member for so long, enough to resolve this matter, I feel that they have taken money this 5 months without my authorization, and that to me is stealing. So if you’re a member of this club check your monthly payment, they may be taking more than you have originally signed up for

Source: Google

★ 2

I have had problems like some others on here with being charged for PT after the service was canceled. I also canceled my monthly membership with someone online about them continuing to charge me and now that situation is getting charged again. The PT were great, equipment and facilities are what I'm giving good ratings. Management and overcharging and fraud are the reasons for the 2 stars. I have been waiting for this to get resolved since Oct. 2024. My daughter also had problems and has provided the gym with documents and information at least 3 times
I'm tired of waiting , I had to say something after I see others have had the same problems.
Beware,: find another gym

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★ 5

Love this crunch, 24/7 is very convenient and well equipped

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★ 5

Crunch fitness is awesome! They will work with you!

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★ 2

If I could do it over again I would go somewhere else. The people that work their are nice, but the facility isn't that good. The ceiling I think is consistently leaking like all the time and it drips on machines on the floor quite literally everywhere. There is black mold all over the window seals and near the glass which honestly has to be a health violation. Then there is a good chance there is going to be 2-3 machines broken every time you go in.

Noted with such a larger facility there is always going to be things that happen, but this is always happening and has been for like 2 years so I mean if I had to do college over again I would choose a different gym.

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★ 5

I wanted to thank Brett at the front desk for his great customer service. If I choose to sign up after my trial, it will be because of him!

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★ 5

It's a great gym, so many platforms for your compound lifts as well as benches. Although, it does get packed during college semesters, of course.
Other than can't complain! Suana, 24/7 access. Its a great gym if you live nearby.

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★ 5

Great facility. Love the layout! I keep my membership only because they are 24 hours and have a sauna. My 2 favorite features

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★ 2

I go here because it is cheap but there are lots of drawbacks. It is very busy, which can be inconvenient at times. The big issue I have is there is always equipment broken that takes them weeks to months to repair. On top of that, basic repairs like the lights in the sauna go completely ignored. At one point there were open wires dangling from the ceiling.

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★ 5

I love the group classes at Crunch, the instructors are great and very focused on helping you do the exercises correctly and having fun. They are also very kind.

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★ 5

Best gym in Athens.

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★ 1

Overpriced and the sauna is going to end up killing someone. It’s always left on the highest setting which is insanely hot and higher than any normal sauna. When I try to lower it, it is always raised back to a Temp that is way above what is legal and safe. It’s a lawsuit waiting to happen. Unfortunately im afraid someone is going to be seriously injured if Crunch does not address the sauna temp stat. Crunch please consider the safety of others since most gyms have a temp gauge that is auto regulated…rather than just using a sharpie to draw a line on the temp gauge which is not followed although I’ve tried to turn it down multiple times with no success.

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★ 1

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★ 1

Expect to be given a goose chase when trying to cancel. Click-to-cancel FTC ruling can’t come soon enough!

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★ 5

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★ 1

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★ 4

This place is always packed with people, ut there's enough machines and space for them all. Glad I have somewhere to work out when traveling here.

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★ 5

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★ 5

This gym is so clean and the staff are always nice. I had a very specific request and the general manager was able to go above and beyond to accommodate !! I am so grateful.
I love their work out classes too.

Highly recommend.

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★ 3

Both of the dual cable machines are broken.

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★ 4

When students are gone. Gym OK

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★ 1

Called to cancel Jan of 2024 due to an injury. They told me they canceled it and continued to charge me. I called back and they said I have to call a different number when they never told me that before. Now in November still being charged the customer service rep was rude and will charge me for December as well and I won’t even be there. I will never sign up with this company again.

Source: Google

★ 4

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★ 2

I wanna give it a 2.5, but I’m gonna round up because one of the employees I met was nice and helpful. Benches are too narrow and slick; feels more like a balance act benching here than anything else. Bars have very little knurling. Equipment feels cheap. Floor is messed up by the dumbbell rack. Dumbbells are always mixed up because the rack itself isn’t labeled correctly. Lots of people (not necessarily bad). There aren’t that many clips (at least I can never find them) and the ones they do have suck. Everything just has a lot of wear and tear. They do have a standing calf raise I like and they have some interesting machines, but that’s not enough to offset the sucky main equipment. I’m into powerlifting so I’m slightly biased here. Finally, there’s of course the aggressive membership scheme that crunch fitness has in general.

Edit: Moved down to 2 stars. You cannot cancel over the weekend. I went to the gym in person and I was given a card to call their cancellation office which is only open during regular business hours (even though the gym is open 24/7). But, they sure will let you sign up over the weekend and not during regular business hours, so you can put yourself into a situation where you can’t cancel before it renews.

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★ 1

Told me that my 13 year old, who is allowed to workout with me, couldn’t sit at the tables provided while I worked out, that she would have to stand beside me at the machines while I worked out. For safety purposes. How is it safer to stand in the workout area, in the way of everyone, instead of being seated in a chair? 5 feet from me? Can’t cancel the membership in person, you have to call. Ridiculous.

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★ 1

Damn near impossible to cancel…. What a hustle

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★ 1

They bumped up the base price by like $5 then never told anyone. Then when you try to cancel the call center staff is kind of rude. Honestly, theres better gyms in Athens for the same price. 3/10 because the in house staff was always nice.

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★ 1

Check your accounts, YTD. They've stolen $300+ from me. Never refunded me and then claims I own $500 plus for PT which I already paid for. They do not give refunds. They do not wave late fees even though they claim to. THEY ONLY ADD ON MORE CHARGES.

Now my account will hit collections because in order to cancel with this gym I have to pay the 500 I ALREADY PAID FOR AND HAVE PROOF OF PLUS THE NEXT MONTHS FEE BECAUSE IT TAKES 30 DAYS TO CANCEL.

None of which they were willing to look at. Manager is rude and blantly looks at you as stupid. "Everything is over the phone" yet everyone on the phone demands I go in person. Yet everyone in person demands I go through the phone.

This is a legal scam and something seriously needs to be done. I'm always going to never recommend this gym. Years ago it was perfect.

Source: Google

★ 5

Great gym for anyone at any phase!

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★ 1

Pathetic experience when it comes down to membership cancellation. No information about the 30 day policy before canceling the membership was provided, when we sign up and they had to say was, “it is written in your contract”. If this is how crunch wants to keep their customer base, I would prefer any other local clubs instead.

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★ 1

I have been trying to cancel my PT membership for several weeks now and am still getting charged 180.00 every 2 weeks. I spoke with Skyler and Alexa at the gym, who both said they they would give the information to the director (I think his name is Darrell?) who was supposed to cancel my account. However, today I received another charge to my card for the 180.00. I contacted my CC company to submit a request to block future transactions from Crunch, but if anyone at the gym could provide further assistance or insight, that would be much appreciated!

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★ 3

Over packed

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★ 1

Edit: Removed a star because they also can't read. Not once did I say they didn't clearly state anything. Actually, I said the opposite. They scam you and are proud of it. Secondly, I WAS a member of crunch. How could I cancel a membership if I weren't a member? Lastly, I don't care if you're locally owned by God himself, your contract is shady, and the owners lack of reading comprehension bolsters my point: They don't care about you as a student. Saying you're the best in Athens is setting the bar pretty low for yourself considering your competitor is Athens Health and Fitness. To the owner: Maybe, since your gym is so good, you should consider mental strength training before responding with diarrhea of the keyboard next time.

They claim no hidden fees but then make it nigh impossible to cancel. Be aware, also, that signing one of their contracts is tantamount to opening a line of credit. They will charge you, and keep charging you, regardless of whether you pay. Paying what you owe is important, but so is consent. Which these morons clearly have no perception of.

Secondly, making it a requirement to cancel in person speaks heavily not on Crunch as a company (Crunch allows online cancellation), but the franchisee of this particular location who has decided in-person, or certified mail, are the only 2 ways to cancel. There should be a push to make this unreasonable request unlawful.

In summation: greedy, deceiving, and thieving. You are better off sticking to Ramsey.

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★ 1

I’ve got to provide 30 day notice to cancel? What kind of scam act is that.

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★ 5

Fantastic

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★ 5

I’ve been to many crunch’s and this one is by far one of my favorites

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★ 4

When latin tries to overtake and we hold both hebre and latin as our existence you pull Rafa into my space. I'm like blocking him with my head down. He is called on assistance on matters. I see myself as isreali french at space known as a grec in many colonies. Hebrew Mik-hi-ell speaks latin to me when we spend time together. The mechanics suggest we can release the iberico treaty. We have too much distress with the eypgt colony. The mechanics that hold and release treaties seemed to be balanced and well with auxi assistance healthy and available to do whatever work on the matter to include concepts such as paikistan, India, isreal in medical colonies ansmd our proper hidden safety cells of non disclosed concept. Treaty holding mechanics show differntly at different spaces, i hold priedmont writing and Luxembourg effect at balanced healthy space, and I don't know what that last part truly means in the more academic known as austerity world. It says egyopt pass existence in distress facing down fortitude Senegal. I'm guessing it's russia and Ukraine but I'm we just suffer and everyone stays nice. We aren't really forceful, we may bicker about things known as distressed parenting of offsprings to get self contained self control. Well, it could be improper call to arms of auxilary, as they improper hold rationed medecine and use our war mechanics to do when their isn't a war and those mechanics are thousands of years old, so they say they are maintaining them, but it is what creates the war. Which is known as warprofiteering. Again I married in the 90's and was really happy.

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★ 1

I called 10 times to cancel my membership !!! Nobody picking the phone !!!! It’s super hard and stressful to cancel your membership please be aware!!!!

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★ 1

If you’re not sure about going to the gym regularly, don’t buy a membership here at all! It’s incredibly hard to cancel. I wanted to cancel after my first month, but they told me that even if I cancel, I still have to pay a $50 annual fee, so I decided not to cancel. I’m paying the highest price, which is $30, just for a Zumba class. However, I noticed that in the middle of the class, lots of people just walk in and join us! The class is supposed to be limited to 30 people, but it often exceeds 45. I’m suspicious that they aren’t actually paying the full membership fee since they usually join in the middle of the class! I can’t even move freely due to the overcrowding! When I tried to cancel again, they told me there’s a one-month prior cancellation policy, so they’ll charge me again before canceling! To sum up, in four months, I went there a maximum of 20 times, and I’ve paid around $200 with taxes!

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★ 1

Cancellation process is ridiculous . Wouldn't recommend at all

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★ 5

Me encanta ir al Gym

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★ 5

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★ 5

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★ 2

Decent gym, some of the equipment is dated and definitely needs to be replaced. My biggest issue is that I came in to cancel, never signed anything, got no email and then was still billed. After, I was told that I couldn’t get a refund for some reason despite me coming in a whole 2 weeks earlier to cancel since I was moving out of state. The closest Crunch to me is 40 minutes away now so I can’t even use it anymore. Thanks a lot guys! Please train your employees better - former gym employee

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★ 5

I’ve been to many crunch’s and this one is by far one of my favorites. The GM and AGM are extremely nice and always willing to help. I like all of the space and how all of the areas are split up! Pretty much all the front desk people are very nice and always talk to you

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★ 5

Andrew and Skyler were very understanding and helpful. Solid gym with quality employees.

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★ 5

My favorite gym at the moment there's always equipment open to use

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★ 3

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★ 2

Incredibly cheap ownership. Half the equipment is broken. Men's locker room has one bench to sit on while three are unusable.

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★ 4

Pros: Clean equipment, everything you'll need in terms of equipment, clean bathrooms (Men's)

Cons: when things break it takes a while to fix (the only decline bench has been broken for about 3 weeks now), very busy around 5-7pm

Overall, it's a decent value

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★ 5

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★ 1

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★ 5

The GM Andrew was very helpful in resolving our membership questions and confusion. He was intent on making sure we were satisfied with our time at Crunch and the resolution achieved.

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★ 5

Crunch Athens is awesome! Especially Andrew, I confronted him with an issue and he was so kind to accommodate me! Great customer service! Great gym!

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★ 5

Been a member for 6 years. Quality gym

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★ 5

Busy but still able to get access to all equipment & workout areas I needed.

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★ 5

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★ 5

One of the best Crunch clubs I’ve been too! Always clean and even recently upgraded their squat racks. Staff is friendly and helpful. One time a staff member helped a woman who was in distress because of a creep who followed her in the gym. As a fellow woman it was appreciated how the staff member stood up for the woman in need. Andrew in particular helped me with my membership when I moved out of state and made the process simple! Great gym 😊

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★ 1

This company can be described in two words/ phrases: deception and hidden fees. They advertise that you can join for $1 and that it only costs $10 a month. Yet, unless you sign a year contract, it costs $17 a month. Furthermore, once a year you must pay $50 just to maintain a membership. No classes are included in that $17. Finally, when you cancel they make you come in person, which is unfortunate if you move away, and you have to continue to pay for another full month. Also, many of the machines are broken, and I usually have to wait to use a treadmill or to have a spot on the mats to use the weights.

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★ 1

Called me at 2 am on Sunday because I am behind on payment. This violates multiple federal and state laws regarding reasonable hours of contact. Will be reporting them first thing in the morning.

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★ 5

This is a great gym. Not only that but it’s being ran by a great general manager, Andrew. The classes are amazing and everyone is so attentive to my needs. With the price I've paid a month, it’s been worth every penny!! I wouldn’t recommend any other gym for the price, quality service, SAUNA, and benefits!!

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★ 5

Clean gym - plenty of equipment open very early mornings. We recently moved and had cancelled my membership prior to the move at Crunch Athens. There was a small issue regarding the last month of membership due to not being local anymore and the GM Andrew was very accommodating to my situation and helping out a military family.

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★ 4

I really appreciate the crunch kids area. Also I appreciate the amount of weights and machines they have. Please fix the treadmills! I've been a member for over a year, half of the treadmills don't work and it's been that way since I've joined.

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★ 5

Crunch Athens provides outstanding service and great equipment. The staff is knowledgeable and always ready to assist, ensuring you get exactly what you need. Their commitment to military personnel is exemplary, offering exceptional support and understanding of service obligations. Crunch Athens goes above and beyond to accommodate and honor those who serve. Highly recommended for their dedication and professionalism.

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★ 5

Awesome space to workout in and super accessible!!

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★ 4

Crunch is dependable! They are there when you need to de- stress, and overcome life’s challenges. It’s like a an affordable physical mental therapist. The gym isn’t just physical , it’s about mental strength! So “Crunch” it!!!

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★ 2

Haven’t been in few months, come back and 16/33 treadmills are out of order lol the audacity at corporate to raise the price 😂

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★ 5

Highly recommend working out here! The facility and equipment are well-maintained, clean bathrooms/locker rooms, and the STAFF are incredible! They are accommodating, friendly, attentive to any needs or concerns you might have, and the GM is stellar! It’s clear that he and his staff prioritize customer service. Big thanks to you guys!

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★ 2

It’s alright for the price. But with the volume of customers they get, they should make sure machines are fixed ASAP. Half the treadmills have been out of order for MONTHS. It’s kind of ridiculous. Should not have to wait so long to use certain machines, and this location is essentially not part of the “franchise”. I’ve tried to use my membership at the one near my house, but they say I have to get an entirely new membership on top of the one I already pay here. Very confusing and should be made clear from the beginning.

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★ 5

Great customer service! Always attentive with timely responses.

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★ 5

Awesome staff!!! Great place to work out!!

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★ 5

Best gym I’ve ever been apart of 💕

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★ 5

My fav place to get sore

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★ 5

Great Gym, I love working out here!

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★ 5

Great location, well kept equipment and friendly staff 👍

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★ 5

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★ 4

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★ 1

Never been to a gym with such rude and inconsiderate management and staff. Training to be a cycling instructor in the Fall and was practicing on the instructor bike- a bike the same as all the others just in the front of the room and was told 10 minutes into my workout "I needed to get off to preserve the instructor bike". I was practicing a week ago where a crunch teacher told me I could practice on this bike. Not sure why the instructor bikes are more important than the other ones that are riden hundreds of times by PAYING customers each month. The lady's tone, way of asking, was completely unacceptable.

All of that being said- I regularly encounter rude, angry, staff and management here. I've noticed this happens to a lot of students, it seems like in general they have chip on their shoulder with younger people.

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★ 5

Crunch customer for 6mos. In a facility this large, with so much equipment, so many machines, tanning beds, saunas, etc, it’s easy to notice “down equipment” or facilities. But what I’ve noticed is how quickly things are repaired and restored. That is invaluable for me as a customer. It is clear that the management cares for the facility and customer experience.

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★ 1

Nice equipment and well kept cleanliness. MISERABLE to deal with from a customer service standpoint.

When my membership was increased by $5/month without reason, I was told I ‘should have received communication from corporate.’ I did not. Had to go in person four separate occasions to resolve the issue as ‘only a manager can assist.’ It wasn’t about the $5, it was the principle of someone being able to take money from your bank account without notice and without the ability to assist you unless you constantly keep visiting, calling and questioning. Even after revising my membership, they said I have to be locked in for a year to go back to my base plan.

Cancellation policy is CRAZY! I knew when we moved I would have difficulty cancelling, as my husband did many years ago and again had to go in during business hours on several occasions to try and catch a manager. This was very difficult with his hours working in a hospital. For my membership, I tried to cancel over the phone, which was unacceptable. Was told I’d have to go in person, which having moved over an hour away, I declined. I was then instructed to write on a piece of paper my name and reason for cancellation and mail it to the facility. Not sure what that accomplishes that can’t be don’t over the phone. They definitely want to make it as hard as possible to cancel a membership.

All of this to say, if you like Crunch, find another location instead of Athens. We recently joined a new Crunch facility and have had the best experience! They were familiar with the problems at the Athens location and apologized for the trouble we’ve gone through. They were also confused as to why I was locked into a base plan, which lets me know that it’s not corporate policy and just the Athens locations making poor business decisions to negatively effect their customers yet help their wallet.

This is my first negative google review ever! That is how much of a struggle it has been doing business with Athens Crunch.

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★ 4

So my previous review was bad. I was new here and didnt give it a fair enough go at it. I do like it here. It has gotten better over the last few months. It does get crowed, but no bad experiences so far. Very good for the price and the equipment available. Soild gym, enjoying my time so far.

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★ 5

great variety of equipment

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★ 5

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★ 3

It used to be good, but the equipment is falling apart, the roof leaks (which they put out buckets, sometimes, but don't clean regularly) and they make it difficult to cancel.

When the equipment works, they have a lot and the space is big.

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★ 5

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★ 2

It’s a clean and well maintained gym. But their cancellation policies and customer service information is lacking. I cancelled my membership in person at the end of February, and was told I’d need to pay for March as well due to their 30 day policy. I agreed and signed to pay for it and then be cancelled. Later that day they called me to inform me that they would cancel my membership immediately, without the 30 days, to avoid me being charged their annual fee. I thanked her but a week later *was* charged the annual fee. When I called to ask about it I was told I would receive a refund and they apologized. When I hadn’t received the refund after a week I called back, and again the employee said it should be there after a few more days. Finally I called a third time to ask when the refund would show up, and they informed me I actually wouldn’t be getting one, because of a new policy. If I hadn’t of called they would have continued to charge me March’s monthly fee as well and not have cancelled my membership like I was told numerous times had already happened. The ‘resolution’ they were able to offer me for not honoring the refund I was told I was getting, was simply that they weren’t charging me for March. Which an employee had already assured me they wouldn’t do, and really was not a resolution at all.

Edit: I emailed member care a week ago and still have not heard anything.

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★ 3

The gym is fine but don’t book with their trainers. I have scheduled for kickoff three times and showed up to find that the trainer did not show up. Apparently being an employee and having an appointment doesn’t mean anything. Currently trying to get refunded but who knows if that’s possible. It’s just frustrating for people to not be respectful of your time.

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★ 1

Good luck canceling your member ship. I have called, sent in a letter, emailed the general manager. I don’t live in Athens anymore and I have been trying to cancel for 3 months and getting charged monthly after speaking to multiple people. At this point - just cancel your card at your bank ..

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★ 2

I have been going with my friend on her guest pass . we like to go between my gym and her gym. I really Like crunch they have a great facility but cleanliness is a factor there women’s locker room is disgusting !!!! if it was properly cleaned it would not be as big of a deal , but there is literally rings in the toilets floors are so nasty definitely not properly cleaned. just gone over with dirty mop& water. the hand dryer wall is nothing but a grossly dirty wall of all the dirt n skin cells of the thousand of other members who wash there hands. The showers are not any better with their own layers of ick! it is just concerning especially if they clean like this there tanning rooms and beds are getting the same level of service as the locker rooms and other parts of the gym . think about that next time you lay in one of there tanning rooms or wash your hands ect they charge outrageous prices for an over sold gym they don’t keep up with !

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★ 2

Really like the gym, but when I joined the GM there talked me into taking the special. Said I could down grade after the annual fee came out of my account. When I went to do that he tried to act like I wasn't a member. I had to show him where the fees was coming out of my account. Then after that he started being very rude. Maybe he gets an extra incentive if you have the 24..99 plan.🤷🏾‍♂️

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★ 3

Unless you enjoy having to wait for machines, I'd strongly encourage shelling out a little extra each month to go somewhere nicer if it's in your budget. I only go here because it's a 20 minute walk from my apartment.

I'm genuinely curious why the UGA students don't just go to Ramsey, considering it's included in the cost of they tuition.

This place is constantly completely packed, unless you go really early in the morning or really late at night (after 10).

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★ 3

The positives are that the gym is very affordable, spacious, and easy to use. There's a range of facilities and for the more popular items there's enough provided that wait times are usually short. I have worked with two trainers, both of whom I found helpful. However, I have found the other staff unhelpful and occasionally rude. I was double charged for my trainer sessions, when I asked to speak to someone about this they first denied what I was saying was true, then defended themselves, and finally told me they could not help me. With my trainer's help I did manage to avoid being continually double charged, but I wasn't offered a refund. Additionally, I was encouraged by my trainer to use the workout log booklet the gym provides to track my progress. Today I discovered that the gym threw out this booklet along with every other in the second drawer of the filing cabinet. The staff denied knowledge, told me to ask someone else, and offered me nothing but a new booklet which I'm sure I'll enjoy until they throw it out again.

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★ 5

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★ 1

I started a membership here in January since I’d heard good things about Crunch from friends, especially about how good they are if I ever had to cancel. I was disappointed with the yoga classes, especially since one of the instructors made it more like pilates than yoga, which I have trouble with due to a bad knee and back. I decided to cancel my membership within 60 days and was met with alot of pushback from the managers and assistant manager. I had to get them to print the actual contract I signed, read it, and then read them the specific line that allowed me to pay off everything I owed to cancel my membership. Only then was I allowed to do this. It took three trips to Crunch within 24 hours and over 2 hours of my time to get this sorted. The managers were very helpful once they realized they made a mistake, but the assistant manager was very flippant with me, which I didn’t appreciate. He told me they don’t mention it as an option since “most people can’t afford to pay it all off at once”. So just be warned if you are interested in trying Crunch.

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★ 1

I would not go to this gym. Everytime I came majority of the machines were out of order. When I came in to cancel, it is a 25 day policy, so you will be charged for the next month. Due to the inconsistency and disorganization of the gym, I shouldn’t even be charged for next month. This gym is not up to par, I recommend going somewhere else.

Update: I received a response. However, I am not pressed about the policy, but you should not charge people a full amount for the gym fee. The machines NEED to be fixed as soon as possible. It is ridiculous to pay for something that you can not use.

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★ 3

It's cheap and has Almost every machine you could want. The staff are friendly, but Only half of the treadmills work. When students are in town, it is packed, and basic gym etiquette of replacing your weights is disregarded. That being said, worth the money

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★ 3

It’s a good gym but the amount of broken machines is ridiculous. I can barely do any treadmill stuff because half the time more than half of them are broken. If y’all were able to repair your stuff quicker it’d be okay but some of this has been broken for months. Like I said it’s a good gym to go to other than the broken machines that take forever to be fixed.

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★ 5

One of my friends who works at crunch(Izzy the tanning rep) told me that i should get a membership here. At first I wasn’t so sure because I thought jt was expensive, but she told me they had a few plans to match my price range which was amazing! Once I got my membership, they set me up with a body scan and just an hour with a personal trainer to help me better understand what i need to do to reach my goals. I honestly think this was the best decision too. This gym is amazing, all the workers are very welcoming. The facility is too tier and the environment is like no other gym in Athens. I have to thank Izzy the tanning rep once again because if it weren’t for her, I would still be going to a not so good gym!!

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★ 1

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★ 3

Crunch is one of the only affordable gyms in Athens that you can go to that isn’t planet fitness or a high end club style studio. I pay the $30 membership so I can take all the group fitness classes, which are great, always have enough seats open, and are super challenging, which I’m looking for. I also enjoy getting to bring in guests for free and be able to visit multiple fitness locations.

This location however is always extremely busy when UGA is in session, but it is 24 hours so you can try to alter your schedule around when it might be busy. There are often people waiting in a line near a machine to use it. The overall facility is generally clean, management could possibly look into buying some de-humidifiers to use during busy hours due to lots of humidity from the tightly-packed environment. As of 1/25/2024 I have counted 12 treadmills that are “under maintenance” which doesn’t help when the gym is already always busy & there is limited space & equipment. The bathrooms are very gross. I have seen some stains & goo that’s been on the floor ever since I have joined. The toilets stink and are constantly out of toilet paper. Management should definitely consider retraining their employees/ adding different cleaning practices and products because what they’re doing isn’t working. However, I appreciate what the gym does do and I will continue recommending this location to others, but I feel there could be some much needed improvements done.

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★ 3

Super crowded in the evenings, Spacious gym however they are lacking in cleanliness. Also, too many pieces of equipment were out of order..... treadmills mainly

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★ 1

Not being able to cancel a membership unless you’re at your home store is beyond stupid. People move all the time. Every gym should have access to membership services. Not only that Andrew the manager totally blowed me off and walked off while I tried speaking with him as if he didn’t care in the world. Noah at the snellville location was a big help and guided me on what I needed to do. Customer service here is definitely a no star.

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★ 1

This place is taking advantage of college students. My son canceled his subscription and it was restarted automatically and they said he could not cancel it without coming in again and signing paperwork in person. You should be able to cancel your subscription over the phone number one, number two is once it’s canceled it shouldn’t just automatically restart.

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★ 1

To crowded !!!

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★ 5

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★ 5

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★ 1

Easy to join, impossible to cancel. I have been trying to cancel my membership for the last couple of months. They want you to come in person if you happened to move, like I did, then they want you to send them to mail in the cancellation. They have been extremely unhelpful and do everything in their power to make cancelling difficult. The gym is also super crowded at any given point so I hope you enjoy waiting in line for every single piece of equipment.

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★ 1

The childcare employee didn't try to work with my kid at all and make her comfortable she just looked annoyed to have a new child in the room . December 29th 2023

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★ 5

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★ 5

My membership at crunch had been beneficial with my workouts and the staff is always so kind and helpful!

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★ 5

Priscilla's Zumba class is so much fun!

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★ 5

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★ 5

This crunch is very clean with amiable workers who are willing to go out of their way to help you adjust your memebership to meet your needs and achieve your goals. 10/10 experience very very helpful!

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★ 5

This crunch is awesome!!! Best employees ever and makes it super easy to cancel/freeze accounts!!

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★ 3

great until you decide you don’t want to be a member anymore.

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★ 5

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★ 5

The crunch one kickoff was worth it. Set me up for success and I feel connected to the team at Crunch. Love going to this gym.

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★ 5

I have been a member of Crunch Athens for 3 years! They were a great gym with great staff. Throughout my membership, I never had any problems, and when I moved and had to cancel my membership, they were very helpful and understanding. They made for a great gym and membership experience. I highly recommend Crunch Fitness if you are in the Athens area

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★ 4

I had a membership at Crunch Fitness for the past year, and overall, my experience has been positive. The gym offers a wide variety of workout equipment, from machines to free weights. They have group fitness classes that have energetic instructors and diverse class options to keep workouts engaging. The cleanliness and maintenance of the facility were consistently impressive, creating a pleasant environment. While the gym can get busy during peak hours, the friendly staff and ample space generally make it a comfortable place to pursue fitness goals.

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★ 5

Kayla n Aubrey are the best staff ever the convinced me to make a life changing decision the best staff ever !!!!!!!!!!!!!!

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★ 5

Great gym

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★ 5

Great atmosphere

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★ 5

I LOVE this gym! The staff is friendly and helpful and the facilities are on point!! Even thoughspme noghts are crowded, that doesstop me from being able to get a good workout.

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★ 5

Crunch provides incredibly helpful and kind staff dedicated to helping you improve your fitness. The machines are always clean and ready for use. Any questions you have, ask them!

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★ 5

Great gym! Andrew the new GM help me cancel my family's account. Super simple and in under 2 minutes! Thank you for the super easy experience!

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★ 5

nice equipment🫡👍👍

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★ 5

Great environment and staff!! Absolutely recommend

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★ 5

Great gym

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★ 5

Great gym, great energy and friendly staff. Very helpful with questions, Aubrey especially made sure I felt welcome and comfortable. Highly recommend!!

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★ 5

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★ 4

Good gym. Only go in the mornings bc of the afternoon crowd. KEEP YOUR STUFF LOCKED UP!!!!! I accidentally left my sunglasses in an unlocked locker for about 30 min when I realized the original locker I put my stuff in reeked of cigarette smoke. They were gone by the time I realized it. Also had my truck broken into about 2 years ago in their parking lot. Security cameras out there have terrible video quality. Couldn’t even get license plate on the car that the thieves drove off in.

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★ 5

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★ 5

Great environment and tanning bed!!! 10/10🔥

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★ 5

Lot of free weights and solid machines.

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★ 5

So many different attachments to use for lat pulldowns and cables. Very friendly staff.

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★ 5

Been coming to Crunch Athens for about 5 years now, and I’ve tried other gyms in Athens, but Crunch is my favorite! Everyone is always so helpful and friendly! Especially Tanner! If you need a trainer or some good gym advice, definitely ask for him! :)

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★ 5

💪💪

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★ 5

Amazing gym. Kind and helpful staff. I really love it here!!!

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★ 5

Great place to workout, nice staff, has everything you could need and more. Love that it’s 24/7 and great price!

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★ 5

Tanner was helpful up front with changing around my membership, equipment is always repaired quickly and remains clean, friendly staff

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★ 5

Clean facility and nice staff.

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★ 5

I love the cycling classes!

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★ 5

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★ 5

Super affordable and plenty of space. Less busy than the campus gym which I very much appreciate lol

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