★ 1

Uses bait and switch marketing tactics. Provided guest passes to lure in friends of members friends then tells them they don’t honor the passes and must pay instead after successfully luring them into the gym. Highly unethical business practices. Do not recommend.

Source: Google

★ 1

If I could give 0 stars I would.

Cancelation is a hassle and they add surcharges and ask for an advance of the next month for me to cancel my membership.

I Will not be using the gym, so to be made to pay for services i am literally telling them I dont use seems a bit ridiculous.

Given that, you'd think they would have more funds to keep the gym sanitary, but, they dont seem to.

This gym is not kept well, I have found boxing bags tattered in dry blood. Equipment and sauna are ALWAYS being worked on.

I've been there for years so I am not sure why I have to pay them an advance of 1 month to cancel my membership.

Please avoid this place or at the very least ask LOTS of questions before signing up for anything

Source: Google

★ 5

Best gym in GA. Logan at the front is goat

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★ 5

Love this location! Always clean, never too crowded & staff is amazing !

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★ 2

I was given multiple guest passes for the week before December 1st, so I brought my brother to come for a day and the front desk lady told us the guest passes aren’t valid this week because it’s Thanksgiving week. She made him pay full price for a day. Why was I given guest passes for this week if they aren’t taking guest passes for this week? That doesn’t make any sense and it’s dishonest. Really disappointed.

Source: Google

★ 5

Dominique & Lihee are the best ! What a friendly staff, you guys are awesome !!

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★ 5

Great gym!

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★ 5

This location in Northeast Atlanta is the best of all of them with its classes it's hot yoga and hot Pilates and it's hit classes.

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★ 5

Great home gym! Friendly staff and plenty of equipment.

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★ 5

Good place, logan is a G

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★ 5

Sammi is amazing!!! Coming back for sure!!

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★ 5

Great gym

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★ 5

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★ 5

Awesome

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★ 5

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★ 5

Goated

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★ 5

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★ 5

Great spot

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★ 5

Joined Phoebe’s cycle class for the first time and she is awesome! She has great energy! Love that Crunch also offers wifi :)

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★ 5

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★ 5

Sammi is great!!!!

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★ 5

Best gym!

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★ 1

They held me hostage at the fromt

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★ 5

Had a great time there is a lot of choices for equipment

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★ 5

Logan helped me a lot!!!

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★ 5

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★ 5

Great experience

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★ 5

Jackson a great guy and will help you with anything concerns.

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★ 5

Nice gym

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★ 5

great spot

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★ 4

The John’s Creek crunch location is my favorite location to go to. Amy and Rene are amazing yoga instructors in their own right, Joanne and Buffy seem to have unlimited energy and are so good at motivating their classes and making it fun. Stan the man is always around if I need some tips or tricks for my workouts, and he always greets me with a smile on his face. I’m always looking forward to coming to the gym because the team is able to make it a positive experience for me.

Source: Google

★ 5

Good gym

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★ 5

I have been going to this crunch for 3+ years and love it. The staff is so accommodating and classes are worth getting the peak result membership alone. Take spin or hot athlete with Rene or HIIT with Terri and you won’t regret it

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★ 4

Crunch JC is a great place to be. I’m coming here for a couple years. Equipment is really good. It’s clean in here. The classes and instructors aren’t dynamite. Don’t forget about the relax and recharge room

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★ 5

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★ 5

Great atmosphere!!

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★ 5

Lovely people and equipment!

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★ 5

Great workout and justin helped me out with everything!!

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★ 5

Great vibe, amazing front desk!

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★ 5

Greta gym

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★ 5

great gym

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★ 5

the best crunch i’ve been to !!! staff is amazing

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★ 5

This gym is the greatest around! New treadmills are AMAZING. Tony is the best

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★ 4

Great facility. Locker rooms need more cleaning but the staff are kind and there's enough equipment to facilitate everyone. Even during rush hour.

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★ 5

Great location! Great staff

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★ 5

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★ 5

Best gym ever

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★ 5

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★ 5

Great experience

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★ 5

Great equipment

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★ 5

Awesome place for workout

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★ 5

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★ 5

I really enjoy crunch fitness!

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★ 5

Jackson was really chill. Love the machines here, very clean.

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★ 5

Jackson is great and this gym is very clean and there’s a lot of machines

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★ 5

jackson was freaking awesome come sign up and get jackeddddddd!!!!!!!!!

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★ 5

best gym ive ever went to! the people are so nice and chill

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★ 5

Great atmosphere, very helpful and friendly staff.

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★ 5

I came back to Johnscreek Crunch from Duluth. Much bigger and more machines. Best!

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★ 5

Johns creek crunch is awesome

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★ 5

W gym

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★ 5

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★ 5

Clean and everybody at the desk is chill as hell

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★ 5

Great place always good equipment highly recommend

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★ 5

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★ 5

Come here everyday. Great

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★ 5

Super excited to start my journey looks super clean staff is very helpful !

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★ 1

Very disappointing experience with Crunch Fitness.

I joined this gym and tried to cancel after just 1 month and 12 days — without even using the facility once or collecting my access fob. Despite this, I was still charged for 3 full months plus an annual fee.

When I called to cancel, they refused to do it over the phone and insisted I visit the location in person, which is very inconvenient. Their cancellation policy feels deliberately complicated and unfair to members.

I have never used the gym, never received access, and still got billed for services I never received. This kind of practice reflects very poor customer care and transparency.

Be cautious before signing up — read the fine print carefully and know that canceling isn’t simple, even if you never step foot inside.

Source: Google

★ 5

Great gym with very friendly staff!,

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★ 5

I love coming here, the staff is great!

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★ 5

Come to this crunch if you’re serious about working out.

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★ 5

The people are very forgiving

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★ 1

I want to start by saying half of these reviews are fake, they ask to leave a review on your phone upon checking in, in order to push the low ratings down. (I would know I used to work here)

I’ve been a member here for about four years, and unfortunately, I feel like things have gone downhill. I’ve signed up for training twice — the first time I canceled, there were no issues. This time, however, I’ve been dealing with random charges and a lot of misinformation.

I was charged $186 twice in the same week. When I asked about it, I was told that sometimes the system does that if a payment doesn’t go through — but they had linked the wrong checking account to my profile. Because of that, multiple charges hit my account at once, along with late fees.

I needed to cancel my training because I had unexpected car expenses and couldn’t afford it anymore. Every time I try to speak to someone about these issues, there’s no trainer available and I’m told to “come back later.” I even signed a cancellation contract with the PTM, who told me I would only see one final charge — yet I’ve been charged twice since then.

I’m genuinely sad to make this decision, but I’ve decided to cancel my membership. This is not directed at my trainer — he’s been great — but the system being used is completely unacceptable and feels like a scam.

Source: Google

★ 5

Absolutely love this gym ! Ivanna is the best front desk person !

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★ 5

So Clean!

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★ 5

Great place so clean

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★ 5

Amazing! Love this place! My home.

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★ 5

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★ 5

Great gym! Best staff, equipment is always in great shape!

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★ 5

Much cheaper than lifetime

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★ 5

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★ 5

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★ 5

Great environment!!!

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★ 5

Awesome place Brendan great front fest worker

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★ 5

Customer service amazing especially brendan

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★ 5

Great location, great staff, would recommend.

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★ 5

these workers are my favorite people ever and I love this gym. I come here five days a week and it’s the best thing that’s ever happened to me. It made my mental health so much better and everyone is so kind. and they always listen to my four hour rant about my exes who’s cheated on me

Source: Google

★ 5

Great service.

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★ 5

yasssss logan’s my fav best gym ever me and my bestie are here every dayyyyy

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★ 5

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★ 5

I love the atmosphere of the gym

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★ 5

Very convenient gym!!! They have tons of different machines and weights!

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★ 5

Great gym Jackson is a nice dude

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★ 5

Great gym

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★ 5

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★ 5

Clean gym with lots of equipment. My trainer Jay is very helpful and explains things very well! I’d recommend getting him as your trainer!

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★ 5

So excited!

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★ 5

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★ 5

Excellent place to work out!

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★ 4

Great equipment, even better prices. Open early too!

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★ 5

Very nice place! Ivanna was the best. Cool weights, cool atmosphere, very friendly!

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★ 5

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★ 5

Great atmosphere, friendly staff and plenty of weights

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★ 5

Coach Rob is amazing I have lost 10lbs and 1 month of training with him! The facility is super clean and desk staff especially are always great at answering my questions!

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★ 5

Incredible gym, with incredible personal training !!!

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★ 5

Really friendly staff, they’re all awesome, very welcoming, help with your fitness goals, and provide a trainer that can help you out. Alejandro is an amazing trainer, pushing you past your limits only to have you feeling better than ever after training with him. 100/10 stars for sure; I’ll be coming there all the time to exercise

Source: Google

★ 5

Great new experience

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★ 5

Justin is the goat and the workers are super nice and helpful

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★ 5

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★ 5

lJackson is the best worker in crunch history

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★ 5

The trainer Jay here helped me with my issues with wanting to go to the gym. He even fixed my shin splints problem I've have for 8 years. I had to transfer jobs so I can't be at that location anymore, but if I could stay I would.

Source: Google

★ 5

The gym is always clean and plays great music. Brendan hooked me up!

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★ 5

this gym is great especially Brendan!

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★ 5

Jay is awesome, so is Brendan

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★ 5

This is a great gym and very economical. It's bright, clean, and has a variety of equipment and group fitness classes - including a ride & hot yoga studio! I also like the Personal Training department. I want to give a special shout-out to my trainer, Coach Bri! She's friendly & nice - but also tough. She meets you where you are, but still encourages you and will push you past your own mental blocks & limits. By working with Bri, I have been able to not only achieve my swimsuit (bikini) goals, but I've gotten stronger too! She's helped me lose weight by building muscle, while also losing body fat and inches! I would definitely recommend working with Bri if you want to reach your fitness goals and have a motivational cheerleader in your corner every step of the way!

Source: Google

★ 5

Good

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★ 5

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★ 5

Nice gym

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★ 5

Danny was amazing, fun and super helpful when walking me through all the memberships and everything crunch has to offer!!! GO SEE HIM he’ll definitely take care of you!!

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★ 5

This location is wonderful! The staff is friendly and the facility is always clean and organized!

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★ 5

I love Crunch! They have every piece of equipment you need, amazing environment, and everyone is always so kind!
I trained with Big Jon for my first ever body building show and won first place! He knows what he’s doing and really cares! You can tell his passion is in the gym and making people better! If you check out this location you have to make sure to find him!! If you care about being strong, gaining muscle and confidence, or just want to overall be healthy, he is your guy!

Source: Google

★ 5

Crunch Fitness – Johns Creek is a great gym but what truly makes it stand out is the personal training. Jon (“Big Jon”), the personal training manager, is exceptional!

Jon is motivating and truly cares about his clients and has some of the deepest knowledge and expertise in training and nutrition that I’ve seen. He builds customized plans that work whether you are just starting out or an advanced athlete. My daughter and I have both trained with him and the results have been tremendous. Jon’s energy is contagious, and he pushes you to excel while keeping it fun. He’s a true professional and I can’t recommend him highly enough!

Source: Google

★ 1

Disappointed with Inconsistent Policy

I’m really upset with how this Crunch Johns Creek location handled things today. I tried to bring my 16-year-old brother as my guest, but Danny declined him because he’s under 18 and needed a parent present. What’s frustrating is that I’ve brought him as my guest to other Crunch locations — even this same one before — and they never had an issue. In the past, they simply asked for his license or permit and let us in without a problem.

It makes no sense that different Crunch locations have completely different rules. If there’s a policy about guests under 18, it should be enforced the same way everywhere — not depend on who’s at the front desk. I’ve been a loyal member and always bring my brother to work out safely with me, so being turned away like that was really disappointing. Definitely not the kind of experience I expected from a gym that’s supposed to be friendly and consistent across locations.

Source: Google

★ 5

I have been training with Big John for a few months back at another Crunch and followed him GLADLY to his new location
No other trainer can work me harder, while simultaneously laughin and enjoying my session the entire hour
John not only has built my strength and performance back up but is making me really ENJOY lifting again
I may scream a few “I hate yous” mid session but I am never leaving not feelin like I got pushed to my full potential
John has a long term (as long as my bank account allows lol) client out of ME!!

Source: Google

★ 5

This is one of the best equipped Crunch locations. I train with Jon who is the personal training manager. Jon is an excellent trainer whose knowledge base is unmatched. Jon can address any training needs from the beginning lifter to a serious competitor. Jon is friendly, dependable and not only pushes his clients but pushes himself. He walks the walk. I highly recommend Jon if you want to see real, substantial results —there is nobody better.

Source: Google

★ 5

Since Joining crunch I’ve been so happy with my results . My personal trainer Big Jon is amazing !!! I’ve struggled so much these last few years with my weight and just staying committed to going to the gym. Jon makes it all worth it .. He encourages me he makes it fun he interacts with me asks me what’s my goals . He cares it’s not just a job for him it’s his passion . He cares he gives me pointers meal plans etc. His energy is unmatched I love it… Thank you Jon

Source: Google

★ 5

Excellent club. All of the machinery works and the change rooms are in great shape. Personal training by Big John has been the best part of the experience.

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★ 5

Brendan is so nice!!

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★ 5

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★ 5

great gym with great equipment!! been coming for 2 years now

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★ 1

Every experience I had dealing with freezing my account, has been difficult, I have had to freeze my account on numerous occasions due to going out of state for school. Every single time I have to call them to see why they are charging me and every single time I receive different information from the staff. But this time one of the charges, I noticed was excessively high, not to mention I was not even in the state using the services and I had gone in prior to leaving the state to get my account frozen. I call Crunch and they tell me they attached late fees from two months, but they withdraw the money from account... so to reiterate CRUNCH withdraws the money from my account but adds on late fees, even though they withdraw it as a reoccuring payment. Pay attention to the money Crunch withdraws from your account. Also their equipment would be broken most of the time I went.

Source: Google

★ 5

Just finished another challenging session with my personal trainer, Stan…The man😎! I was referred to him and I am so glad I signed up to train with Stan. He pushes you just enough where are you are challenged but empowered when you leave. Still sweating…!Thank you, Stan, for believing I can do it! See you again soon! 🤜🏼💥🤛🏼

Source: Google

★ 5

Crunch is awesome!

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★ 5

Great gym my favorite place to be

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★ 5

Great gym love it

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★ 5

love this location! xavier is always very welcoming and provides great customer service

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★ 5

Been going here for almost 2 years. Dom is a phenomenal trainer and I love working with him. Appreciate his focus on athletic conditioning. Danny is also a real bro

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★ 3

This morning I went to the gym to workout in the training area 6/24 at approximately 6AM and a white male approx. 6ft tall with long black pants and an extra small shirt was training his client. My headphones were falling out so I took them off only to hear this trainer calling my workout basic. Not that it matters but I’m guessing this is his habit because I don’t know this man at all.

Source: Google

★ 1

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★ 5

I have attended a few of Redinas fitness classes here at the Johns Creek location and I have nothing but incredible things to say about her. She is great! Her classes are amazing and you will have so much fun with her!

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★ 5

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★ 4

I’ve gotta edit my review down to 4 stars. Some gym goers are getting too comfortable policing certain equipment, thinking they own the place. The more toxicity I see, the lower this rating is gunna go.

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★ 5

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★ 5

Started my fitness journey 3 months ago so far I’ve lost 30lbs and Daniel been holding me accountable every time I check in great staff

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★ 5

Good vibes all around.

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★ 2

2020.December updates:
I heard that they changed the mask policy now. There must have been many of people like me making a voice of their unpleasant experience.
(Facilities are great, overall fine.. their employees are young, and they are not necessarily kind. They will make you feel not comfortable when you end your membership.)

Source: Google

★ 5

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★ 5

I’ve been attending the group lessons here for 2 years, and they’re fantastic! The instructors are motivating, the workouts are always fun and challenging, and the energy in the classes keeps me coming back. Highly recommend!

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★ 5

Catalina is always helpful and with a smile. Your lucky to have her.

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★ 5

Very fun gym environment especially for those looking for group fitness classes!! All are very fun and challenging in their own way but cycling class (the ride) with Nina, Phoebe, and Redina P are my fav!!

Source: Google

★ 1

I was signed up to the gym without ever actually going, now they are charging me $221. Tried to call but staff was rude and was told a manager wasn’t available to help. Finally disputed the charges with my bank and then they turned me into collections, I never even signed a contract. This experience here ruined the entire Crunch brand for me and I would never go to any of their gyms again.

Source: Google

★ 5

Upgraded my membership with Brendan, was a great help and has great customer service.

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★ 4

I had the BEST spin Saturday spin class with Redena! The music was awesome and her energy kept me challenging myself! Her set is A+ quality & reminds me of the instructors at Lifetime!!! This class is worth rising early on a Saturday. Only gave 4 starts because she is a sub, we need more of her on the weekends!

Source: Google

★ 5

cryotherapy was good experience, clean gym, and great service

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★ 5

Brenden was a cool guy and has cool tattoos 👍

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★ 5

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★ 5

W Gym

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★ 5

The best crunch in Georgia.

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★ 5

Brendan’s the goat

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★ 5

Very clean and nice people!

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★ 5

Favorite gym, has everything you need

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★ 2

Because of the new advertisement I changed from La fitness to Crunch and so far I love it. But this crunch location is the only one alway with a problem. When I checked with the location where I originally signed up (Duluth), they told me my account was completely fine. But the GM at this location Justin’s attitude made the whole situation worse. He talks down to members, acts like he’s doing you a favor, and seems more interested in pushing everyone to sign up at his club instead of Duluth than actually helping. The way he handled things was rude, unprofessional, and disrespectful. Crunch is a good gym overall, but the Johns Creek location seriously needs better leadership a GM who actually treats paying members with respect.

Source: Google

★ 2

I've been to this location 20+ times and all of the staff are great - always helpful and professional.
The only issue is with the GM, Justin. When he was checking me in, he suddenly claimed there was a problem with my account and said I couldn't come back until it was fixed. I confirmed with my sign-up location that my account was fine. The way he spoke to me was dismissive and unprofessional, which is disappointing given how good the rest of the team is. No reason for me to name call, but that is Short Man Syndrome.

Source: Google

★ 5

I love Buffy's class!
Buffy's Pilates will also strengthen your core and trunk.

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★ 5

Brendan was extremely attentive and helpful! I love working out here and whenever I need help with anything, I always go to Brendan!

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★ 5

The staff and community is so welcoming and supportive. Plus the prices for what you get is such a steal !

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★ 5

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★ 5

Elisa is the best Zumba instructor I have ever had. She makes coming to class fun and always encourages people to try their best. I was even brave enough to try a HIIT class because of her

Source: Google

★ 5

See Tony Rumanes for all your training needs!

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★ 5

The weight lifting equipment is 🔥 and Brendan always bringing good energy to the building

Source: Google

★ 5

Great gym!!

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★ 5

Switched gyms to crunch and couldn’t be happier! Raury and Catalina helped ease into the transition seamlesssly
!

Source: Google

★ 1

Dear Crunch Fitness Management,

I hope this message finds you well. I am currently visiting Atlanta from Berlin, Germany for one month, and my mother and I were genuinely excited to join Crunch Fitness together. On Friday around 4 PM, we had a wonderful experience with three of your staff members — Jackson, Ivana, and another gentleman who seemed to be a manager. They welcomed us warmly, explained the membership options, and even provided us with free trial passes so we could test the facilities before making a final decision. Their professionalism and friendly energy left a fantastic impression on us, and we were ready to commit to a membership plan (around $30/month for a year).

Unfortunately, my experience this morning was the complete opposite. At around 8 AM, I went to use one of the passes that had been personally signed and given to me by your staff. The front desk employee on duty (a woman with dyed yellow hair and exaggerated false eyelashes, whose demeanor and presentation were far from professional for a fitness environment) immediately gave me an unpleasant and defensive attitude.

While she did accept today’s pass, she told me that the other passes I still have — which were also signed and handed to me by your own staff — could not be used. This makes absolutely no sense: why were they given to me in the first place? This contradiction not only creates confusion but also made me feel unfairly questioned.

Her dismissive and almost hostile behavior completely ruined what should have been a positive workout experience. A gym should be a safe and welcoming space, where members and guests feel comfortable — not a place where the very first person they see greets them with hostility. While your staff on Friday made me feel at home and motivated to join, today’s interaction with this employee completely changed my perception of your facility.

With all due respect, I cannot imagine signing up for a long-term membership if I risk encountering this type of treatment at the reception. First impressions matter, but consistency matters even more.

I strongly suggest that management review this incident and take the necessary steps to ensure that all members and guests are treated with professionalism, respect, and courtesy — values that Jackson, Ivana, and the other gentleman clearly demonstrated.

Thank you for your attention.

Mit Freundlichen Grüßen,

Ernesto Marcano

Source: Google

★ 5

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★ 5

AMAZING customer service, clean area, good quality and variety of machines!!! BEST gym i’ve been to!

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★ 5

Crunch is the best wit really good service specially brendan

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★ 5

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★ 5

Good environment and good equipment.

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★ 5

love the workouts here

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★ 5

Jackson was very welcoming and has standup customer service.

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★ 5

Always a great workout when I come, friendly staff at the front always welcoming.

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★ 5

i like the organization

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★ 5

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★ 5

Brendan is the goat

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★ 5

10/10, friendly staff, great facilities

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★ 5

Wow this crunch’s shirts and equipment is so fire 🥹🥹

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★ 5

It’s my favorite gym oat

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★ 5

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★ 5

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★ 5

Love this Gym

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★ 1

Horrible place. Keep charging card after cancellation.

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★ 5

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★ 5

Best gym on the planet!

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★ 1

I went early Saturday morning and there were no wipes in any bins. The front desk staff was never friendly here. The massage machine smelled so bad and I asked them if they clean them and instead of doing so, the two staff whose conversation I interrupted I guess said…sometimes members don’t. For it to be early and smell like that was unacceptable. Between this location and the broke down machines in Roswell, I might have to find a new gym. Less promotion, more customer service and consistency please

Source: Google

★ 1

When the white woman was the manager, the staff under the manager were kind, but now the Jonhs Creek Crunch is nothing like that anymore. The manager has turned into a man, and most of the employees are male and unfriendly, especially black staff. Gregory, who wears glasses, was rude and unkind. Also, tall white man staff, Charlie, who works at the front desk, is rude.
Charlie looks nice and kind on the outside, but he glances at me as if I am bothering him to ask for extra services like massages. I'd like to ask why. I am a vip member (peak results), and I'm just claiming extra services about membership, and he just glances at me like he's being annoyed.
I always feel not get welcomed every time I come inside this gym. I don't understand why they are so mean. Trainers are generally kind for their purpose to attract customers, but the front desk staffs , they don't have to do that, and they are mostly unkind.

Updated Contents:
I requested Cryo therapy to the front desk staff, who was a young white female.
but I said crypto, lol. I was confused with crypto currency. She looked at me like I was pathetic and made me feel like I made a big mistake.
Probably, she would have joked and smiled by if I were the same white guy, but did she need to take this seriously? She didn't even wear a Crunch uniform , just wearing athletic stuff
Not racist, but this location tends to ignore Asians here

For some reason, the front desk employee was kind to me, so I asked him why, and he asked me to post the branch where he works on Facebook. When I refused, he was unfriendly again as if he had asked me when. This branch has a lot of problems because the employees are not truly friendly, the exercise equipment is busy with old ones, and this branch fakes members with personal training fee. If they don't do three bad things ,members will upload and promote it on their own.

Source: Google

★ 5

This place is awesome. I highly recommend to everyone interested in a new gym. Sadie is also great.

Source: Google

★ 5

I enjoy going to crunch. They have all the equipment needed. The staff is great and the people are friendly and very motivating. Good vibes 😎

Source: Google

★ 2

I went as my friend’s guest because I’ve been looking for a new gym, specifically ones offering solid group classes.

Upon checking in, the receptionist—who appeared to be training other employees—told us only members could enter the class and suggested I wait outside until my friend was finished. She repeatedly told me that if I signed up, then I’d be able to join her. We were asked to leave our yoga mats by the trash can, which felt a bit unwelcoming.

What struck me as odd was that they kept highlighting the benefits of group classes before offering a chance to try.
I was asked 4-5 times if I wanted to sign up, but given that the only option presented was paying a yearly fee + 3 mo. membership before I could experience what they were like, I really didn’t want to.

The gym itself was clean, well-equipped, and loved that the AC was on full blast but the initial interaction left such a bad impression that I probably wouldn’t go back there.

Source: Google

★ 5

Love this gym!

Source: Google

★ 5

Very nice and clean

Source: Google