★ 5

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★ 5

Jeff at the front desk had awesome service.

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★ 5

Love this gym! Great equipment and clean. But the best thing about this gym is the staff. Brandon is the best. Great energy, always speaks to me and since he has started the place is even cleaner. From someone that has struggled to find a gym to call home, I believe I have now found it.

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★ 5

Love the classes at the gym! Instructors are amazing, especially Jayda! She keeps the energy up and helps you push through the workout, which is very motivating!

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★ 5

Christian really helped us out today, we were first time guest and he made the experience welcoming and encouraging really great employee!!!!

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★ 5

Great gym. Clean equipment and great staff. Shout out to Angel for the help!!!

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★ 5

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★ 5

Christian was so helpful, he took so much time explaining everything in detail so we know what we were waking into.

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★ 5

Big props to Alonzo. He has really turned this place around. This is one of the cleanest gyms ive been in. Great job guys!!

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★ 1

Christian was a very good help today thanks for helping me get started with everything

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★ 2

Nice gym , but not sure why they don’t keep up with the stand alone weight machines , they don’t keep up with the 4 machines that are are always down , they just stick a sign on them saying they need a day off on them 😱😱

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★ 5

Christian and Jeff are the best!

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★ 5

The District Manager from Crunch reached out and confirmed that my refund has been approved and the issue is being resolved. I’ve updated my rating to 4 stars, as the process took longer than expected. I’ll provide another update if the refund is not received.
Update #3 , Jeff was able to go in and fix the issues with my account . Was refunded the amount in full . The place is great and would recommend . Billing issues do get taken care of , just have to be patient

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★ 5

Jeff was super dope! Very professional!

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★ 5

The workers at Crunch are the BEST! Jeff was so kind and helped answer all of our questions!

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★ 5

Christian was extremely helpful and professional. Would recommend crunch fitness to friends for its atmosphere, helpful staff, and benefits.

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★ 5

We joined Crunch about 20 months ago as empty nesters trying to get back into shape. The gym is so clean and the employees really are so helpful. The equipment is in great shape and atmosphere is motivating. Then- my husband had a stroke. While we aren’t able to use the gym anymore at this point, I’m super thankful for Christian and others who have been kind and considerate to us. Keep up the great service and maybe we’ll be able to get back in there one day!

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★ 5

Christian has helped me on numerous occasions, he is a great addition to your team and actually enjoys helping members. Great customer service, and always pleasant to speak with !

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★ 5

Such a great gym! I’m visiting from Arizona & the staff was so great!! Jeff the GM, Angel & Christian were so helpful. Thank you for making my experience here amazing!

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★ 5

Jeff was really nice and helpful when visiting the gym!

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★ 5

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★ 5

With work changing I was limited across the country to even set foot in one of crunch’s establishments. I get I HAVE to be in person or mail in but I’m limited there also, and to give no other option is absurd. 2 stars for atleast the quality of atmosphere inside but customer service and the departments not helpful and argue with you. My contract states I have the right to cancel for any reason outside of my control one of which is being limited to access to establishments, and if disabilities limit you, on top of a list of another few things. Have to call my bank to block future payments until I am home as I haven’t been home in months. Would not recommend to anyone unless you are free to go and have access constantly and want a clean gym.

Update. Jeff, the GM reached out to me and helped me sort everything out and it is greatly appreciated. Will consider coming back in the future if anything changes in life

Source: Google

★ 5

Today I came in to do my kickoff the personal trainer Ricky was nice and very helpful. I am
excited to come back and continue working out.

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★ 1

Trash gym!! This place is greedy. You have to cancel membership in-person, if you have a transaction dispute know one can help you. THEY CHARGE A LATE FEE!!!! A LATE FEE FOR A GYM MEMBERSHIP!!! They wouldn't let me in the gym last month for not paying but pulled my money out the following month with extra charges! Once you give your debit card information they are like sharks they keep hitting your debit card month after month even if you haven't paid them in months.

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★ 1

I don't recommend becoming a member. The $26 fee was charged, but because I didn't have enough funds the first time, they charged me $41, which I paid. It's worth noting that I don't go often, maybe four times a month. I was paying normally; last month they charged me the regular $26, but now that I didn't have enough funds, they raised it to $81 yesterday, and today they're charging me $86. This is crazy, especially since I already canceled my membership through the website...

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★ 5

Christian and Jeff were really good enployees and everyone here was great and nice

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★ 5

Good equipment and good environment And Christina and Jeff were a great help.

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★ 5

Christian had very good customer services as well as had great welcoming advice!

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★ 5

Christian was very informative and friendly

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★ 5

My friend loves this place.

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★ 5

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★ 5

Christian G. Was great help today!

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★ 5

Ken is the best employee at crunch fitness Warner Robins. She is so helpful with all gym concerns. 10/10 gym

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★ 5

This fellow name Christain was very informable and knowledgeable about their faculty as well as their programs.

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★ 4

Still lacking paper towels! Again!

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★ 5

Josh has great customer service and hospitality made me feel at home and it was a great experience

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★ 5

Great customer service Jeff was a big help for getting my membership together and getting my guest pass squared away

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★ 5

These guys are A+.. great gym, great atmosphere & Christian was a huge help! Highly recommend

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★ 5

Jeff is a cool guy

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★ 5

Great gym amazing service great staff. Christian really hooked us up.

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★ 5

Just joined the Crunch Team after leaving Planet Fitness and I should have done it sooner Cristain and the whole staff has been awesome 💯💯💪🏿💪🏿!!!

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★ 5

Visited Warner Robins and needed a quick pump. This is an excellent gym to come to. See Ken, she was awesome and will take care of you

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★ 5

Ken kept us accountable the whole workout. I have never been more motivated to get in shape because of someones kindness. And the gym is clean as crap

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★ 5

I love this gym! It’s always a positive, motivating environment with great energy. Also, shout out to Ken and Chris at the front desk! They make sure every member feels welcome and set up for success.

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★ 5

I love how the gym looks! Christian and Ken were very great assistants!!

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★ 5

Very clean the front desk staff Christian, Big Ken and Mallory were very helpfull and made my experience wonderful Mallory is splendid 10/10 staff

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★ 5

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★ 5

Crunch WR has a fire atmosphere with pretty much any machine or amenity you can think of. The staff is always there to help if you need anything, especially my guy Christian!

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★ 5

Jeff is amazing, crunch staff is great, equipment is amazing, 10/10

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★ 5

Jeff and rest of the staff was awesome and extremely courteous! Location was clean and had great equipment! Highly recommend!

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★ 5

The staff was nothing less than exceptional with helping me during my fitness journey.

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★ 5

Crunch is amazing. Jeff, the manager, truly values the community and those who serve in the military.

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★ 5

Jeff hooked us up! He’s the man to go to! Amazing facility

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★ 5

Jeff is amazing!! This Crunch is go to for military.

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★ 5

Jeff was the best

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★ 5

Jeff was amazing and the facility it top quality

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★ 5

Jeff the general manager gave me great hospitality and made me feel welcome my first time coming to the gym!

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★ 5

Great Gym! Jeff the manager there was very accommodating!

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★ 5

I like this gym a lot. The atmosphere is great. Christian has excellent customer service, he helped me get my account back on track after I received horrible customer service from a former team member. I recommend this place.

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★ 5

Amazing service! We don't live close by so only came in so my daughter could cut weight in the sauna (she's a wrestler). Christian was so helpful! He even offered to let me use the hydro massage while I was waiting. Thanks, Christian!

Source: Google

★ 5

Crunch - Warner Robins is a great gym , very clean, very neat , I also love that the staff is always so welcoming and helpful for ANYTHING you need, Christian and Jeff were very hospitable when assisting me ! 10/10 recommend if you’re in the Warner Robins area

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★ 5

A huge shoutout to Jeff for being understanding and willing to go above and beyond for his members! He has great communication and problem solving skills. Go Jeff!!

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★ 5

Jeff was very helpful. It is always good to have good customer service and assistance when needed. He is great.

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★ 5

Had a great experience with Jeff today. Had great customer service. Will definitely come back. The establishment was clean and tidy.

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★ 5

Jeff is an inspiration to me and without him I don't know if I would even know what professionalism is supposed to look like. He is a beautiful and talented man. Thank you

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★ 5

Christian is the goat. Thank you sir

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★ 5

Gym is amazing! Great equipment and customer service!

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★ 2

I was excited about getting back into the gym after several months off. The same equipment that was broken when I last went is still broken as well as additional equipment. Cleanliness is lacking. Noticed a lot of old towels and trash around equipment. The tanning rooms look like they haven’t been cleaned in quite sometime. Old tanning lotion on the walls and used bandaids and hair on the floor.

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★ 5

I recently called them about a payment that was on my account even though i canceled a couple of months ago and the gentleman named jeff was the one i was on the phone with. He was extremely helpful and nice, also being very patient. He got crunch to fully cancel the payments i had, doing more than what i asked. That’s a star worker!

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★ 5

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★ 5

Jeff was very helpful over the phone ! He helped me with entire process ! Thank you so much .

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★ 5

Anyone who’d rate this place less than 5 stars clearly has never been to a Crunch in another city or state…! Love this place.

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★ 5

Jeff is one of the most genuine and helpful people I’ve met at any gym. He’s approachable, knowledgeable, and always willing to take the time to make sure you’re comfortable and confident in what you’re doing. You can tell he cares about people, not just workouts, and that makes a big difference. The Crunch Warner Robins is lucky to have him.

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★ 5

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★ 5

Jeff was very professional and a great employee. He was extremely helpful and made my experience great.

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★ 5

Jeff from crunch gives amazing customer service and takes care of everyone that walks in.

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★ 1

Crunch member just literally lied over the phone saying I could not cancel my membership online and had to come inside when the cancellation policy is listed on the website.

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★ 5

The staff is very uplifting and motivating. Enjoy coming to the gym and being greeted by Christian and Rylie. They are both super nice and welcoming.

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★ 5

Everyone was so helpful when I came in for a membership. Ken made sure to set me up for success and that I had access to my owner’s manual as a new gym member!

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★ 5

Today I had a great conversation with Alonzo if you need anything make sure to ask for him, He will get you squared away

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★ 5

I’ve had a great experience at this gym so far! Christian has been extremely helpful and informative, making the whole process smooth and welcoming. He also connected me with Sheila as my trainer, and she is knowledgeable, supportive, and really knows how to tailor workouts to my needs. Overall, I feel set up for success here and I’m excited to keep going!

Source: Google

★ 5

Christian helped me today. He is a super cool dude, really kind, and loved my experience at crunch today.

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★ 5

Christian took great care of my friend and I. Jeff is the man also! I love this place and will continue my workouts here!

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★ 1

I been to a lot of Crunch fitnesses, in NJ and even a couple in north GA, like John Creek and Roswell too. All of them are basically the same but this one is the worst I've been to. Heres a few notes:
- Temperature is always hot in there. Other gyms crank the AC, but you are going to pass out of heat in this one
- Always out of paper towels, wipes etc.
- Only 1 water fountain in the very back and there was a month or two where the water was broken and even the bathroom was not useable!
- No clips for the end of barbells ever. I think I've seen maybe 2 sets of clips in the whole gym, but there are like 5 bench presses and like 10 squat racks lol. You literally can't squat heavy or risk the plates falling off and breaking your back
- Almost every single cable machine is either broken or sticky. I'd say like 1/5 of the machines are actually broken that have a sign that says it's down (been months since they put the signs up) and another 3/4 of the machines have a sticky spot in the cable, meaning you pull it down and somewhere along the line it'll have a tougher than usual resistance that you need to overcome to get back to normal. Like a speed bump feeling. It's awful
- Some of the treadmills are noisy and make a thumping sound just while spinning.
- Most of the employees at the front desk don't acknowledge your existence when you check in
- Lots of the workout machines have busted up handles or seats

Overall it's a terrible gym experience unless you go at like the crack of dawn before it gets too hot in there and too overcrowded to find a working machine.

Source: Google

★ 1

I had to cancel my membership. It should have been a simple process. Instead, I was harassed multiple times about my reason for canceling, after clearly stating I did not wish to discuss my reason. I was asked three different times, and I finally said I currently didn’t have time. the team member told me if I really cared, I would make time. I understand this may be part of his job but if crunch wants to motivate customers to stay or return in the future, judging their personal reasons for leaving is not a good tactic. You never know what someone is going through.

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★ 1

The sauna smells like absolute crap! Unbearable.
They don’t bother to even clean it or wipe anything down.
There’s no towels in the bathrooms or anything.
But seriously that sauna literally smells like poop. I wouldn’t bother paying for this gym another month.

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★ 1

Do not trust what they tell you, not even what is written on the promotions paper. YOU CANNOT CANCEL UNTIL AFTER 90 DAYS, THEY DO NOT SAY THAT IN THE REGISTRATION. AND WHEN YOU COMPLAIN THEY LAUGH IN YOUR FACE.

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★ 5

So I started at this gym when they first opened and I enjoyed my experience. I have been to many gyms and seen many come and go in the local area. Although there are some cons about the gym life I appreciate having this one as an option. I recently had to cancel my membership due to health issues and was given incorrect information on how to cancel and what the process was. I was told I would be contacted by the MGR(Jeff). I waited and he called and I was pleasantly surprised at how well he answered all of my questions and offered to coach his team and improve the cancellation process. Guess what as soon as I can, I’m going back. I love my community and options I have here. I don’t expect perfection when I’m working out. I haven’t had a bad experience here yet. My expectations were always met by staff to date. #imacrunchfan

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★ 2

It was almost too hot in there to even work out. I had to cut my workout short so I could get out.

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★ 1

Cancelled membership a year ago. They continue to charge me for even after telling me multiple times they've cancelled my service. Place is run by a bunch of clowns.

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★ 5

I’ve been a member at Crunch Fitness for a while and had an unresolved issue dating back to February. Unfortunately, previous management never followed through, which was really frustrating. But ever since Jeff took over as the new General Manager, everything changed. He addressed the issue right away, no hassle, no excuses. It was such a relief to finally be heard and taken care of. Jeff’s leadership already makes a huge difference, and I’m genuinely excited to continue with Crunch under the new management. The gym and the community are in great hands!

Source: Google

★ 5

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★ 2

If there was another gym in the area that was close to my house and had childcare, I would definitely go there. I want to love Crunch, but it’s just so many issues. Water fountain hash crashed too many times. Most recently the AC has been out for going on three months… It’s just too hot down here IN MIDDLE GA for this to not have been resolved.

Cable machines constantly broken. One of the two leg press machines has been broken for almost 6 months…

Some of the issues over the last six months have been running out of sanitizing spray and paper towels, plumbing issues, having to use porta potty on the outside of the building…

It’s just exhausting, knowing that we have to deal with these issues on a regular. Management really needs to improve!

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★ 1

I’ve never seen anything more ridiculous in my life. After signing up, I moved to another city and called to cancel my membership, which I did. But then plans changed, I came back and signed up again. Now I’ve moved to another city again, and they’re telling me I can only cancel my membership by showing up in person. This is truly unbelievable — the worst customer service I’ve ever experienced. Honestly, it’s just pure nonsense. How come the other person was able to cancel my membership over the phone before, but now these two clueless people can’t? What exactly is it that they can’t do that the other person could?

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★ 5

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★ 5

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★ 5

Crunch Fitness is easily one of the best gyms I’ve been to. No goofy color schemes or TVs everywhere—just a clean, well-run facility with everything you actually need. I really appreciate the dedicated boxing area, not just a random bag hanging somewhere. The staff is always pleasant and respectful in a real, down-to-earth way, not that forced overly nice tone. The sauna is a solid bonus for recovery, and having access to group fitness classes almost every day is a plus. What I really like most is the atmosphere—kids, teens, adults, seniors, casual gym-goers, serious athletes—it feels like an actual community. You start to recognize familiar faces, and that makes a difference.

Source: Google

★ 1

Crunch won't cancel gym membership after multiple visits, phone calls.They claim it was canceled but credit card's still being charged. Very upsetting to deal with this location.

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★ 1

All ways out of wipes, one set of clips for 5 plus squat racks, water fountain is always not working or bottle filler not working, constant issues with bathrooms, cables are broken or have no clips to attach anything

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★ 5

Everybody is here, and nobody messes with me

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★ 1

When I first signed up for Crunch Fitness a few years ago it was fantastic! But wow this Crunch Fitness has gone downhill so BADLY in the past year!
1. The place ALWAYS runs out of paper towels, constantly. Ridiculous that I have to shake my hands dry every other week.
2. This Crunch Fitness took over the mall space of the old Sears business from years ago and is about 40,000 square feet! There is ONLY ONE single water fountain for a gym of 40,000 square feet and over 10,000 members. The lines at the water fountain can get crazy. One single water fountain is unacceptable!
3. Speaking of the water fountain...the spout that shoots out water into your mouth works. But the rear part of the water fountain that fills water bottles quickly is STILL broken months later! Long lines as we wait to each fill up huge water bottles using the slow spout. Awful.
4. One urinal in the men's bathroom is broken! One toilet in the men's bathroom is broken! One sink in the men's bathroom is broken! You kidding me??
5. AND FINALLY.....the AC is BROKEN! Always hot. They are using large fans to try and keep the place cool. AC broken....in the summer of Georgia!

The $9.99 monthly payment using bank account to keep the price low is ok but the multitude of issues that NEVER get fixed have me on the verge of cancelling my membership. Anyone reading this, beware! This place has gone to hell in the last couple years.

Source: Google

★ 1

The equipment is great but it is the little things where they fail! Half of the cable machines do not have clips and I have mentioned this to the front desk and the manager many times. They always say the right thing but the next day there aren’t clips on each station! They also lack on maintenance of equipment. For example the Hammer Strength incline bench has had a torn sleeve on the handles for weeks and no one cares. Right by it is another hammer strength machine where the grip is loose and has pulled off partially (very visible) and no one orders new grips or even attempts to repair them. Clips for the bench press are non existent and that is a safety concern. I love the equipment but there is no preventive maintenance or repairs done. Today, I found two bolts on the floor under the benches where the dumbbells are. Wonder where they came from? Wonder if they simply get swept up and no one reinstalls the missing bolts. Honestly, this issue is attributed to owner(s) who don’t care about safety or the maintenance of the equipment. FIX the EQUIPMENT and buy and keep clips on the darn machines!
Update as of 6-24-2025
There are a bunch of cable machine stations that don’t have clips. Seriously, how much is a clip? They have a bag ful at the front desk. The machines I mentioned 3 weeks ago have NOT been fixed and now several cable machines are broken. Machine numbers 169 the arm
Will not rotate on the left side and the next closest similar machine the ring on the end of the cable is broke off. The cables in the main cable machine are rarely or NEVER lunges since Daryl quit. They need someone to maintain equipment. To make it worse I specifically went to the front desk and got the young lady on duty to go
To the machine to show her what function was broken. Today 48 hours later, there is no sign on it and it is still not functional. The owner originally replied but has not addressed the issues nor reached out to me. HELLO OWNER you gym is a nice place with no preventive, periodic and almost no maintenance period. Also, the HVAC ( one of the units) has been broken for
Months and it is hot as HADES in the afternoon. Do your job as owner and get involved and get it back to standard. My next step is to write corporate.

Source: Google

★ 1

Need to work on there customer service front desk is ruff!

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★ 5

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★ 3

The only crunch I been to with one water station and it halfway work

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★ 1

⭐ **1 Star**
Absolutely unacceptable experience with Crunch Fitness. My wife is active duty military, and we've relocated multiple times due to her PCS orders. We’ve tried to do everything by the book—about two weeks ago, I mailed in a handwritten letter to cancel our memberships since we are now stationed in Arizona and can no longer access the Crunch location where we originally signed up. Despite this, we were charged again, and when I contacted them, they claimed they never received the letter.

What makes this worse is I know for a fact that the general manager has the authority to cancel memberships over the phone at their discretion, but the front desk refuses to escalate the issue. They hide behind policy even when they could clearly resolve the situation with a 5-minute phone call. We’ve now had to send a second cancellation letter via overnight mail with tracking just to protect ourselves.

Crunch also has a 1-star rating on the Better Business Bureau for similar complaints, and this is now starting to feel like a pattern of ignoring legitimate cancellation requests and continuing to bill people. If this isn’t resolved immediately, we’ll be disputing the charges through our bank and reporting them to the FTC and Georgia Attorney General’s office.

Avoid this company if you value transparency, fair treatment, or ever anticipate needing to cancel.

Source: Google

★ 4

Can’t beat the price for the great facilities! I do wish they would invest in more clips to hold weight in the bars, they’re always impossible to find.

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★ 1

Update: 5/28/25 My wife LaDonna Stockwell had just recently rejoined this gym and it is appearent that the owners are still completely clueless!!! The club is filthy. For the last 2 days there haven't even been towels in the dispensers to wipe the equipment down after using it. The locker rooms are covered in hair and filth. The mats in the stretch zone have probably never been picked up to clean underneath them. She also uses the tanning beds and the floors in the rooms are covered in hair. She usually used the gym around 9:30 so it is not just a long day, as if that could be an excuse for not keeping a gym cleaned and sanitized.

The club is brand new and already looking like it is 10 years old. The locker room especially is always dirty and not stocked with paper. There are not enough sanitizing stations on the workout floor, and the spray bottles are empty a majority of the time. It is close to my house and cheap, so I will use it until the filth becomes too much, but I can't recommend this club.

Source: Google

★ 1

I canceled my membership over a year ago. I see where crunch has been charging my credit card 46 a month for the past 3 months. I was told I had to go inside to cancel and that's exactly what I did. Someone is going to have to answer for this. Now I have to go through all my statements to see just how long they have been stealing my money

Source: Google

★ 1

I came in to sign up for a gym membership and was asked if I wanted to do a body scan for ten dollars. I asked if I had to do it and he said no but kept pushing me to do it anyways after I repeatedly said I was not interested. We went to the front so he could activate my keycard and as he was doing that He had the card reader ready for me to sign for the ten dollar charge and I once again said no. After that he appeared to cancel the transaction gave me my stuff and I walked away to work out. Maybe an hour later I get an email saying my card was charged from my bank and another from the gym saying I’m scheduled for something I explicitly turned down.

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★ 4

I’ve been a loyal member for nearly two years, but unfortunately, I’ve experienced an ongoing account issue for over four months. During this time, I was extremely disappointed by the way Mr. Shannon handled the matter. On two separate occasions, he provided inaccurate information and dismissed my concerns, making me feel like a nuisance rather than a valued member. As a business owner myself, I fully understand the demands of a busy day and the complexities of business operations, but honesty and integrity should never be compromised.

That said, I want to sincerely acknowledge and commend Mrs. Nikki. She went above and beyond to resolve the issue—stepping in where others fell short. She followed through on everything she promised and demonstrated the kind of professionalism and care that reflects true customer service excellence. Her efforts reminded me of the importance of valuing every customer, and I’m truly grateful for her help.

Source: Google

★ 5

Great gym and the classes are fun yet challenging

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★ 1

Terrible customer service

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★ 1

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★ 5

Thank you to the manager Shannon for your great customer service.

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★ 3

Signed up for a free 7 day trial. I showed up solo and never got a tour. There were plenty of staff who could cover the front to at least point me to the locker rooms. The wifi never worked for me. The amenities were average but they had plenty to offer. I wish the pass included the class.

Source: Google

★ 2

I’ve been a loyal member for over a year, enduring various challenges such as the lack of bathrooms and water, and more recently, poor customer service. Unfortunately, after repeated negative experiences, I’ve decided to cancel my membership.

My interactions with the manager, in particular, have been disappointing. While I understand that everyone has tough days, I’ve found the service to be consistently standoffish, which isn’t the experience I expected from a gym. I’ve seen you working hard, but customer service is key, and this is an area I believe could use significant improvement.

Given these issues, I’ll be taking my membership elsewhere and can no longer recommend Crunch Fitness to others.

Source: Google

★ 5

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★ 5

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★ 3

I love all the options, but there is a major lack in priority of keeping this place clean. A gym this nice should have a higher standard for cleanliness and curb appeal! There's way too much money (and bodily fluids) coming in from the # of members here to bypass that. Wish there wasn't so much broken equipment either, but I do love all the options and how big it is.

Source: Google

★ 2

As of 3/11/25, the restrooms, sinks, & showers are out of order.

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★ 5

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★ 5

Overall nice place.. friendly and knowledgeable staff! Plenty of equipment to use too ! The only complaint I have would be that the Parking lot is not well lit at night. It’s dark and could be considered unsafe.

Source: Google

★ 5

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★ 1

This place LIES at sign up. I signed up my son on 1/8/25 with Ryan. We signed up for 25cent and had to pay the $27/first month. Also, of coarse a yearly membership fee. Ryan literally told us to call around 2/10 and we could go down to the $10/mo program. I did call & policy changed. There was all of a sudden a fee to change programs AND you have to give 2months request to change to a lower program. Nicki, front desk manager, could not help. I would not trust this place. They’ll tell you anything to get you signed up.

Source: Google

★ 5

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★ 2

The ONLY reason to go to this gym is because it’s 24 hours 5 days (use to be 7) a week. There’s no bathroom or water fountain there, clips for the bars always go missing, cable machines are messed up. The gym is always flooded with teens that pretty much show up just to get in the way and socialize, not actually work out. Additionally, you have the typical smattering of egotistical wannabe influencers that will place their tripods in the most inconvenient spots, sometimes even blocking equipment. Again if you’re okay with a “mid” gym for only $10 you can’t beat it but other than that this gym is trash 🚮

Source: Google

★ 2

My biggest gripes are that the cable machines pretty much all have sticking points that you can notice when working out. Also there are like zero clamps for the barbels anywhere. Its been a month and the clamps are all gone.. why wouldn't they keep track of inventory and order more?
Also the gym has had no working bathroom for a while now as well as no water fountain that works. You'd think that water is really important to gym members so they'd be handing out water bottles or even have a cooler that they fill up and provide cups for guests until they get it fixed... not the case

Source: Google

★ 5

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★ 3

I actually love this gym. I have been coming for over a year. I would have given them at least four stars but the toilets have been broken for almost two months now. It’s super inconvenient and if it continues much longer I may be forced to find another gym.

Source: Google

★ 1

Machines stay broken way too long. 90% of the cable equipment is warped from lack of maintenance. Not a bad gym they just don't take care of their equipment.

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★ 1

The club itself was great - assistance in cancelling or changing membership is nearly impossible. Extremely disappointed and won’t be back after initially trying to just make an adjustment to membership (won’t help over the phone or app, must come in person or email GM who hasn’t responded to outreach after several attempts - so if you’re out of town or have moved you are essentially screwed)

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★ 5

Childcare worker Christi GrayChai is great! She is so sweet and caring with my daughter!

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★ 1

Their cancelation process is ridiculous. Been a member for less than 2 months and was charged an annual fee to cancel. How crazy is that with the bathrooms out of order, they should be giving me a refund.

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★ 1

I wish I could give Crunch Fitness zero stars for how ridiculous their cancellation process is. Signing up? Super easy. Cancelling? They make you jump through so many hoops, you’d think you were training for the Olympics.

I moved to another city and physically can’t come in to cancel, but apparently, that’s not enough of a reason for them to just process a simple request. They refuse to let you handle it online or over the phone, and mailing a letter? In 2025? Really? It feels like they make it as inconvenient as possible so they can keep charging you. Feels less like a gym and more like a subscription scam at this point.

If you’re thinking about signing up—just know they’ll happily take your money, but good luck ever getting out of it.

Source: Google

★ 1

I Went in to cancel my subscription that i have not used because i been to busy with work now they are trying to over charging me when i never used there gym i talked to the manager he was rude and told me he couldn’t cancel my subscription unless i payed the extra fees i never used there gym therefore i shouldn’t have to pay to get my subscription cancelled

Source: Google

★ 1

Hours show that Monday - Friday are 24hours. I came two days in a row on and had to wait in the parking lot for 2 hours for them to open the doors. Even another customer was waiting by the door and the manager kept walking past him. See pictures below. I will be moving gyms.

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★ 5

Great environment, friendly staff, machines are safe and sanitized. Me and my daughter have been members for 2 years.

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★ 5

Newer facility from what I'm told. My home Crunch is Marietta. Nice equipment. The first 2 elliptical I attempted to warm up with had some issues, but the staff was very prompt in reporting them when I told them.
Overall, well put together and good use of space.

Source: Google

★ 2

I was not happy with my experience. The gym was always running out of paper towels on the gym floor and locker rooms. The gym floor was always a mess and not well maintained. The front desk employees were never helpful when I needed something and finding a manager was almost impossible. I canceled my membership because I did not enjoy working out here, and they listed my reason of cancellation as “moving.” Do not recommend.

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★ 5

Manager Shannon played Slayer. Best music in a gym. Ever. Lots of good equipment and dumbbells.

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★ 1

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★ 5

Crunch as a gym is great and I love how many squat racks they have but the true highlight is their classes! My personal favorite is any spin class that is led by Brandi! She does such a great job creating a competitive and fun workout while also making sure that the music playlist is on point!

Source: Google

★ 5

I'm visiting from Scottsdale/Phoenix, AX. Shannon and Dee have been so amazing. They took great care of me with a 4 day pass and everyday I look forward to Dees smiling face. The place is clean and everyone is friendly and a great vibe. Thank you Crunch Warner Robins. My mom has dementia and this is the reason why I train EVERY DAMN Day!! ❤️

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★ 5

Great gym, would highly recommend to everyone. Started here about a week ago and everybody is very friendly and also super big on supporting you on your goals !

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★ 5

Great gym! Coming from Texas and being able to have a gym that has everything and more! This gym has more than our daily gym. The staff are so nice, very professional. This gym will always be my favorite!

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★ 5

I love it just know during the day it's over crowded

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★ 5

Great people great equipment and staff! Shout out to the GM Shannon for being very helpful.

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★ 3

They play the music entirely too loud. I have to have my phone turned all the way up to not be able to hear theirs in the background. Turn it down please. And close the classroom doors when they are blasting their music. Otherwise the gym is top notch, just very loud.

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★ 4

I joined Crunch 1 Nov 24, its a good deal at 9.99 a month for 24hr access. The equipment is okay, all though i would like to see more adominal machines like twist machine and leg machines. One curl leg machine, 2 thigh machines i work out 530 to 630 am, at that time i would estimate 50 to 60 people working out , the problem its hard to get to leg machines due to amount of usage. always busy. I guess good for business, but i would perfer smallee gym less people, in it for 1 yr, after that i am not sure if i will continue or look gym thats not as busy.

Source: Google

★ 5

I absolutely love this gym I don’t feel judged when I go in everyone is always kinda and welcoming I haven’t did any classes but I would like to soon , if you need a trainer may I recommend Brian he is amazing he is kind and encouraging and very helpful I have made a huge difference in my weight my self confidence has sky rocketed and I just feel better all around I highly recommend crunch to everyone

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★ 1

I've tried to cancel my membership. They won't. I was told it was only $30 and they took $156 off my card that I needed for my kids.

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★ 5

Awesome

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★ 1

One old lady she don't let me work
And always am come before my wife.
Should be flexible with the customers

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★ 5

The best commercial facility I’ve ever visited. The floor is huge, the variety is endless, and it never feels too crowded. From HIIT to powerlifting, there’s literally something for everyone.

The crowd is quite diverse.

I live in Macon and travel here to workout because I love it so much.

Source: Google

★ 1

The front desk workers have an attitude like answering any question is the biggest inconvenience.

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★ 5

Hassan Holiday always representing for crunch. Great service and personality

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★ 5

I have had excellent results with the trainers at Crunch in Warner Robins. I’ve been working with Kaitlynn since June & am very happy with my results. She takes your goals & pushes you to reach them. She helps you to realize you are capable of more than you originally thought you were. All of the class instructors are encouraging when you try new classes & so positive about your efforts. Jayda is amazing. She makes everyone feel welcome & encourages everyone who tries new classes to just have fun. She has a contagious energy that makes you WANT to be around her for workouts. Every trainer I’ve met has been wonderful . It’s been a very positive environment to workout in. People of all walks of life just mingle here to do their own thing. I enjoy this gym and am here at least five days a week. There is something for everyone to enjoy doing.

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★ 5

This facility is incredible and has so many amenities. I have from out of town visiting and I was blown away by the customer service and the size, it’s huge! It is located in the mall and I have to say it is super awesome!

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★ 5

I've been a member at Crunch for 9 months now. For reference, I workout & train 7 days a week, for a minimum of 3hrs a day, & do both cardio & lifting.
I can't say enough good about this gym. The size, the vast variety of equipment, additional amenities (dry heat sauna!), the opportunities to be challenged & grow. I've made many good friends & my time at the gym is my favorite part of each day.
But the staff is ultimately what makes the difference. They are friendly & conscientious. I've gotten to know so many in my time here...Trish, who works tirelessly keeping machines in top order & cleaning the gym floor as she goes. She works so hard, I never see her standing still. Nikki the front desk manager, friendly & engaging & always on the move keeping things running smoothly. Marc, the Personal Training manager, always encouraging & interacting with members. Victoria, cheerfully & sweetly cleaning up after all of us so thoroughly, always with a happy spirit & big smile. All of the trainers are friendly, but Isaiah & Christina immediately come to mind, always reaching out, always remembering my name. And Tyson & Felicia. Tyson & Felicia are often the first faces I see when I come in early in the morning & always make me smile, starting my day's session off in the best way. Felicia often opens on the weekend & is always on time, hustling hard to have the gym open promptly.
I love my gym & gym tribe. It is truly a wonderful, welcoming community.

Source: Google

★ 4

I've been going to this gym since May 2024. I was initially highly impressed with the cleanliness of the facility, but it's starting to waiver. The bathrooms used to be clean. Not sure if they changed contractors, but now they are sub par. Visible dirt on the floors, sinks, and in the toilets. It's not good. The floors in the room for yoga also have more "dirt" than I care to think of. What is nice is that they always have cleaning supplies to wipe down the equipment with.

Good music if you like hip-hop, although sometimes it's extremely loud. I'm a big fan of music, but when you can hear it loud and clear in the sauna, it's a bit disturbing.

I also like how the gym has a lot of different areas to work out in. And various classes. However, as big as the gym is, it gets extremely busy after work hours and until around 8pm. I guess that's to be expected. Saturdays and Sundays around 1:30pm are relatively calm.

They could use a few more leg curl and leg extension machines. These are always in high demand.

Great location, but due to the traffic... may be in need of another location soon. I'm rating it a 4, but will come back on and change my rating if things improve.

Source: Google

★ 1

Customer service is poor. I had a horrible experience. They don't listen to the clients. The classes are hard to book. I was a member for 2months and was not able to get into any class because they were full. Their rules are to register 22hr in advance or 30 min before and I still couldn't get into a class..I paid 96.00 but never attended a work out class because they had the wrong email address which was their fault and it wouldn't allow me to register. The gym is over rated and it's too loud. The gym is not really clean. The Hydromassage bed area doesn't provide privacy people can sit and look at you. Horrible experience. I didn't go to the gym to be stress but to relieve stress. You have to pay for a trainer and they are expensive. Planets fitness trainer come with the members. Planet fitness gyms is clean and they offer excellent customer service. Crunch -The sauna smell like rooted eggs. It's not clean. It's a no for me. Give me a refund. People pay close attention. We never meet with a fitness trainer to learn the equipment. The spray bottle is always out of solution to clean the equipment and paper towels are out. The cleanliness of the gym is poor.

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★ 5

A wonderful and inclusive environment. The equipment is kept cleaned and maintained. They offer something for everyone, and their staff is incredibly friendly.

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★ 5

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★ 2

If you guys say you are open 12am-12am you need to honor that. I’m here @3:30am and the doors are locked. Honestly annoyed since I got up early to go the gym and had my pre workout because you guys SAY you are open.

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★ 2

Bring the Booty Bootcamp class back, that was my favorite class.

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★ 5

I’ve been going to Crunch for almost 8 months now. The HIIT and group classes are intense, fun and always pushing to my limits. My favorite trainers Jayda, Christina and Lot are incredibly supportive, motivating and they make workouts always challenging yet fun. They offer all kinds of group fitness classes from pilates, yoga, spin and HITT workouts. So if you are beginning your fitness journey, Crunch is a great place to start. The friendly atmosphere and positive vibe of Crunch keeps me coming back. Highly recommend!

Source: Google

★ 4

I am an almost 80 senior. When I first joined through Silver Sneakers, there were specific classes for seniors. Had me moving more than I had in quite a while and Sharon made sure they were senior appropriate. I've had some health issues recently, but hopefully will be able to return in the near future. I really appreciate the diversity and the friendships. Thank you, to Jayda Smith and Sharon Edgely for making it so welcoming.

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★ 5

This gym has amazing classes with amazing instructors to match! It’s a great community of people and a great gym all around!

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★ 4

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★ 5

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★ 5

Every time I’m at Crunch I feel welcome and like I’m supposed to be there! I’m always greeted warmly and cheered on during classes and feel like the instructors make it a point to really get to know you. Whether it’s HIIT, Cardio Thai Boxing (my fav) Zumba or Yoga, every one gives 110%! I love it here!

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★ 5

Great all around gym! The group fitness instructors and personal trainers are amazing!

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★ 5

Very large gym with top notch equipment. The staff is very helpful and friendly. The group fitness classes are outstanding.

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★ 5

I ABSOLUTELY LOVE THIS PLACE!! I feel it is so important to be around the most
supportive people when trying to better yourself and all of the instructors are so amazing ! Zumba with Alexus or Maria G. has to be my favorite and they always bring it !!❤️‍🔥 There is also so much to offer with all of the equipment, tanning beds ,and hydrotherapy beds it’s all just so worth it to be apart of crunch !!

Source: Google

★ 5

I started Crunch in May. I absolutely love the HITT workouts. All the trainers I have worked out with have been so amazing and encouraged me to push myself harder. I like that it is truly a no judgement zone and I can go in and not feel out of place. I have friends that have joined as well, which makes working out so much more fun and holds me accountable. Shout out to these amazing trainers Jada, Christina, Layla, Lot, Shannon, Brandy, Josh, and Chad for helping me on this journey!

Source: Google

★ 5

Group fitness classes are so much fun! All of the instructors are friendly and encouraging. Zumba classes at Crunch are my happy place! And there's a chance to dance every single day!!!

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★ 5

Shelley Gouveia is an amazing teacher! I never did think I could love riding a bike until I took her class. It gave me the workout of my life, and my body felt so much healthier after! She motivates and guide you through the whole class! The Music and all the different lights are my favorite! You will not be disappointed if you take her cycling class! She is also very sweet and kind and if you have any questions about anything, she will answer it honestly!

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★ 4

My favorite class is Zumba with Maria G. She is an awesome instructor. The last year has been really rough for me and my family. For that one hour in her class I get to work hard and even laugh some. She is fun and energetic and her music is 🔥🔥🔥. I like some of the other classes as well. I am venturing out with Pilates classes with Jada, weight classes and Zumba with Rosalee. I can’t remember all the names yet of other instructors but I like the classes. Facility is clean. I had planned to cancel my membership but I like the classes and instructors so I haven’t canceled yet.

Source: Google

★ 5

I love Crunch! The group fitness classes are fun and all of the instructors are amazing!!!

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★ 5

I really love this gym. Always clean and staff is professional and friendly. The classes are my favorite, and the tanning beds are wonderful. After a nice workout I love hitting the hydro beds too! This gym has it all!

Source: Google

★ 5

I have started and stopped going to several gyms over the years and I can say without a doubt Crunch is the absolute best I have ever stepped foot in. From the second I walk in the gym to the second I make it to my car, I am greeted, welcomed and encouraged every second from staff and members. The gym always so clean! The personal trainers are amazing, they work diligently to help you succeed in your gym goals! They have child care for your littles! But my absolute favorite are the group classes. Jayda and Kaleb in those HIIT classes keep me going when I’m not working out solo or with a PT. And Chad with the yoga? Whew! There are so many classes to enjoy, and ample time periods to enjoy them, from 5:30 am to 7 pm most days. I have no plans to leave this gym, and I hope to see you in here one day too!

Source: Google

★ 5

I absolutely love Crunch. Everyone is so great and helpful! My favorite class so far has been Dance HiiT with Lala. She is so encouraging and hypes you up to reach your goals! I love going with my friends to the classes. Accelerate HIIT with Chad is also amazing.

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★ 5

10/10 recommend!!!!
I love all the Group Fitness classes!!!! Zumba is my favorite and there are so many Instructors!!!!

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★ 5

New gym, convenient location to everything.
Updated as I've gone over a year now. The instructors really hype you up and make the classes fun while still pushing you to new limits. Favorite classes are Dance to HIIT with Lala, 10 in 10 with Sharon, and all the Zumba classes.

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★ 5

Crunch is my happy place! The staff are absolutely AMAZING! They have so many classes but ZUMBA with Alexus and Maria are my favorite. I have always felt like I could be myself and have a great workout at anytime! I have been a member for 1.5 years now and never had any complaints!

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★ 5

Very good place to workout , great workers/trainers.

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★ 1

Some of the staff is RUDE & customer services should be their last line of work! The males that work there are too “cool” to speak or be helpful in any manner. Crunch is really ok with employee these type of people to represent their brand. Not a very welcoming atmosphere!!! Stay away!!

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★ 5

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★ 1

Most of the machines do not work. The machines are all dirty, they don't have paper to disinfect the machines, they put some cloth towels, they are all dirty, the bathroom is never cleaned, it is very bad. 😡😡😡🤮🤮🤮🤮

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★ 5

Awesome gym! Lots of equipment, clean facility and friendly staff. Personal trainers are great. Been to a lot of other gyms and this one is the best! Sign up and start your fitness journey today! It's crunch time

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★ 5

Great gym with excellent classes! Even if I'm not feeling something high energy the 10 for 10 class is great for just getting me there and stretched out then I actually want to do more since I'm already there!

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★ 5

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★ 5

I’m was very impressed with the assistant General Manager Amanda, she was very helpful, polite, detailed on the facilities that the gym has. I give her a 10 plus on signing me up as a new member. Thank you Amanda for signing me up for my journey to being fit and in shape again

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★ 5

Great gym. One of the front desk managers, Nikki, was a huge help in getting a billing issue worked out!

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★ 5

Came into the gym this week and was greeted by Nikki MIT with a smile. Nikki showed me around the gym and made me feel welcomed. She knows a lot about the gym and told me she has been with Crunch since pre-sale! If you go visit Crunch ask for Nikki!

Source: Google

★ 5

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★ 5

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★ 1

This morning I went to Crunch Fitness to do my routinely morning workout on a treadmill. However, during my workout I was RUDELY INTERRUPTED WITH NO APOLOGY by some sort of female “personal trainer” who apparently worked for Crunch. She DEMANDED IMMEDIATELY that I move to another location. She said quote “YOU NEED TO MOVE NOW!” because she was going to start her “personal training class” on the treadmill. Mind you she had no sort of flyer nor information posted that she was holding this secession prior to me starting my workout. Although, she did post “something” 30 minutes INTO my workout AWHILE I WAS DOING MY routine and did not say anything to me until near END OF MY WORKOUT to which she then DEMANDED I MOVE before FINISHING MY EXERCISE. Needless to say this was UNPROFESSIONAL, OBNOXIOUS, an example of POOR MANAGEMENT of her OWN SCHEDULE, AND DISRESPECTFUL. In addition, while she was DEMANDING that I move to another area while I’m exercising, she had this extremely disrespectful look on her face and a DEMANDING TONE OF VOICE. EVEN GAVE ME ATTITUDE WHILE PRESSURING ME TO MOVE. Perhaps it was because I had appeared to be a MINORITY that she felt it was necessary to TALK DOWN TO ME, AS IF I WAS BENEATH HER. This is making me question what sort of people Crunch Fitness hires to take care of their so called “beloved customers”. Especially if a mere “personal trainer” can go up to any customer and WITHOUT ANY APOLOGY OR PRIOR NOTICE, FORCE THEM TO MOVE DESPITE NOT EVEN BEING A MANAGER OR OWNER OF THE GYM. What sort of right do you have as a “personal trainer” to order people around in the gym THAT YOU DON’T OWN and act like YOU’RE THE OWNER. I don’t think that even an owner has LEGAL AUTHORITY to order someone around without prior notice or apologizing for unexpected circumstances. This act has thus caused me to see Crunch Fitness as a inconsiderate and ill-mannered gym, as they clearly can’t hire employees who can’t even give an apology but would give attitude to their customers in such a disrespectful and unprofessional manner.

Note to management: Train your employees to give respect to customers! Everything in life is a 2 way street; being polite to customers will result in a positive/pleasant feedback. Or otherwise hire more professional employees.

Source: Google

★ 5

I love this gym it’s so clean and spacious ,the staff and Management is amazing and so helpful the AGM is so nice made my experience here outstanding

Source: Google