★ 5

Really enjoy HiTONE Fitness and would recommend! I recently moved to the area and am happy I chose here as my gym. Staff is very friendly and personable and helpful. They have a lot of amenities and classes. The people who come here don’t seem judgy like you have at some other places and there are NO teenage crowds just hanging out and talking. Everyone is respectful of each others time on machines or weights. Very clean and open 24/7!

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★ 5

Great atmosphere and friendly staff. Very clean. Equipment well kept

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★ 5

This has been my gym for 3 years and I love it. It’s not the biggest, but they have everything you need to progress in fitness and achieve goals. It’s not the cheapest, but nothing worth a damn is. The people know me and I love seeing them around the community. I’m going to keep coming back and hope to see you there.

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★ 5

Conveniently located, comfortable, well equipped and the staff are all knowledgeable and helpful!

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★ 1

If you want predatory billing and then treated like you are the problem, get yourself a membership you will love it! If you wanted to be treated like a real person and billed for a normal gym membership then go elsewhere!

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★ 1

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★ 1

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★ 1

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★ 1

Avoid becoming a member of this gym at all costs! I had been a loyal member for over three years, and yesterday, my membership was abruptly terminated. I was even escorted off the premises by the police. You might think this was due to a serious violation, but the truth is far more ridiculous.

The incident stemmed from an encounter with a desk clerk—a heavy-set individual with light brown skin, a high man bun, earrings, and a rather sassy attitude. He seemed agitated by personal issues unrelated to me, and during our interaction, I playfully remarked, “I’m not the only one on my period.” That comment set him off.

Instead of addressing the situation maturely, he called McKensie, the club director, who immediately sided with him without seeking context. She ordered him to call the police and insisted on canceling my membership on the spot. They even asked the police to issue a trespass warning against me.

This experience highlighted the gym's unprofessionalism and lack of conflict resolution. Save your time and money—look for a gym that values its members and handles situations with respect and maturity.

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★ 5

A++++

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★ 5

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★ 5

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★ 1

Edit to previous review: Unfortunately, I'm very disappointed in their customer service. I've been a member of theirs for several years now. After they jacked up the prices 250%, I told them at the time I would re-sign a 6-month contract for the prior rate and then I'd be canceling. Apparently I was sent to random email months ago notifying me of the upcoming price hikes. This week I had a pending charge of $59 for an equipment annual fee and a $49 charge for the next month. As it was still pending I immediately contacted the gym and told them I wanted to cancel my membership because I plan to when my rate went up anyway as I had explained before. I was told had I canceled one day sooner I could have received my money back. What a complete scam. Highly recommend you avoid or set calendar alerts before they randomly charge you. Also keep an eye on your bill because at least two different occasions I've had random charges that I had to call them back to get dropped for no reason whatsoever. I'm not really sure what they're doing over there but it's unfortunate. I'll be going elsewhere.

Previous Review: Great place, good pricing, clean, new equipment, nice staff. I recommend you don't sign up because I don't want it any busier!

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★ 5

Really enjoying this gym. Not too crowded, has everything I need.

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★ 5

Offers a variety of classes and a good amount of weight and cardio machines. Nice recovery options, especially the hydromassage and sauna. Welcoming staff and patrons. Personal trainers and instructors are knowledgeable and there for everyone no matter the fitness levels.
Open 24 hours and offers tanning.

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★ 4

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★ 5

Great staff and location.

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★ 5

Great gym, awesome staff. Great variety of classes

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★ 5

Love the convenience of Hi-Tone! I can go early in the morning or later in the day. The staff is always helpful & ready with a smile. The equipment is in great shape and I feel like most people take care of the facility and equipment while they are there. No judgment zone is a plus!

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★ 5

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★ 5

Great gym and atmosphere

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★ 5

Peaceful gym ! Enjoy it

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★ 5

I’m not a huge fan of the gym itself, but with my work schedule, there are a few group classes I am able to participate in and the are with Zohra. She is the reason for my 5 stars. Zohra is fantastic, welcoming and understanding of entry level participants. She offers modifications without making you feel inferior! For that I am very grateful

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★ 1

Extremely disappointed with Hitone. I was a loyal member for many years up until December of 2022 when I had to cancel my membership due to moving away. I went in person and told them I needed to cancel my membership. The individual working that evening had me sign the paperwork both on paper and on the iPad. I gave them my key and thought that was the last of it. Now, over 2 years later, they say they have no paperwork or proof that I canceled.
I do not suggest this gym. Very irresponsible.

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★ 1

Incredibly disappointed in HiTONE Fitness.

I canceled my membership back around December of 2022, and found out over 2 years later that they were still charging me for my membership. When I canceled my membership I signed paperwork and turned in my key, but after calling earlier today, they have no record of my cancelation. Don't get a membership here unless you plan to stay here perpetually.

I also checked my emails for a confirmation, but around the time I canceled my membership, I stopped receiving emails from them.

Mackenzie was very pleasant and patient with me while I described my situation, and it's not her fault since she wasn't with HiTONE when I canceled my membership.

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★ 5

Trent made me feel so welcomed here. The entire staff is so welcoming and supportive of your goals. The facility is beautiful and clean. I’m new here and it’s a welcoming environment.

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★ 5

Have had a great experience so far! Everyone is so nice and supportive. Glad I made the decision to join.

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★ 5

Kerry is awesome! I had a prior injury and she is knowledgeable and working around it.

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★ 5

There is always equipment to us, multiple choices in Fitness approaches regardless of your fitness level with two seperate workout areas and various equipment to meet the need. Very clean and organized facility.....bonus it's open 24/7

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★ 5

Great facility and everyone feels welcome!

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★ 3

I enjoy the convenience of working out after hours and having the accessibility of an additional room. I especially like using the rowing machines. Update: Not pleased with the rate increase. Front door gets stuck after hours and has prevented me from working out on more than one occasion.

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★ 5

I love this place. It’s where I feel not judged and all the equipment is well cared for.

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★ 3

HiTone Fitness Review

I’ve been a member of HiTone Fitness for a while, but lately, it’s been more frustrating than beneficial. One of the biggest issues is the hydromassage bed—it’s frequently out of order, which is disappointing, especially since it’s one of the perks of the membership.

Another recurring problem is the door entry system. It’s down more often than I’d like, making it a hassle just to get inside. For a gym that promotes convenience and accessibility, this is a major letdown.

To top it off, they recently raised the membership fee to $50 a month, and honestly, it’s just not worth it. With the ongoing maintenance issues and unreliable access, there are better options out there for the price. I was hoping for a premium experience, but instead, it feels like I’m paying more for less.

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★ 3

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★ 5

Love the sauna I enjoy all that Hi Tone has to offer.

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★ 5

Friendly service and good equipment

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★ 5

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★ 1

Not worth the random price hikes. no notice, no email, no sign in the gym. I canceled my membership on Jan 3rd, they instantly revoked my access to the gym and kept the money for January AND charged me for February. I didn't complain when we had nothing to clean the machines with for weeks because it was only 20 bucks but now 50 with NO added benefits.

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★ 1

Tiny gym, electronic door scan doesn't work half the time to get in. And they just jacked up membership to 50 a month without notice. 19 a month was already overpriced for this gym.

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★ 5

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★ 1

Received a "final notice" email about a price increase of $30 a month (~150% increase). Did a search through my inbox and spam to verify there was no previous communication regarding this. Went to the front desk to cancel and they told me I could do so through their app. Accessed the app, found no cancelation option. Went back to the desk and they said I had to submit a general request through the app, which says it takes 5 to 7 business days for them to respond. This all conveniently happened 8 days prior to my next charge, so I'm anticipating having to argue for a refund as well. If the cancelation process doesn't end up being too difficult I may come give a star back, but right now I'm pretty agitated.

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★ 1

Overall was a decent gym when I started but ever since Miss Katie left I feel like things have changed. The form lab over all is a cool extension of the gym but the bathroom has not been cleaned in over a month. How can I tell? Well because the same piece of toilet paper has been stuck to the side of the toilet bowl for weeks without going into too much detail of what else is wrong in there. Overall the equipment is nice and there has been new equipment added. The gym just hasnt been as clean in months in general and it upsets me to say the least. I hope this doesnt effect anything in the long run due to the fact the equipment is in good condition but if they cant keep simple things clean I worry this gym will ho down hill.

Update: This gym has continued to go down hill. Most of the equipment is faulty now for example the bench is resting on 5/7 legs which is extremely unsafe and unbalanced. The knee raise bar swings. (Not to mentioned it also isn't on all its legs and both have had cardboard placed under the legs for balance) All the the pull up bar grips are torn. There is too much equipment jammed into the main part of the gym because you can't use the formlab until 730pm most week nights due to classes. The 1 of 2 pelaton bikes doesn't work and the one that does work has an expired membership so it doesn't work. And the raise the proce from $25 a month to $50 a month. Time to switch to bailey's. I have overall been unhappy with this gym for the past year after addressing multiple issues that never get fixed.

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★ 5

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★ 5

I really love this gym. It is clean, easily accessible, the staff are so friendly, I never have to worry about about not being able to squeeze in time to work out because it is open 24/7, I love the perks you get if you download the app and scan in.

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★ 5

Very clean and welcoming place

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★ 5

Like the variety of classes and times to choose from

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★ 5

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★ 5

I have really enjoyed HiTone fitness. Very friendly staff and clean facilities. Darrell is a very knowledgeable trainer and down to earth.

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★ 5

Awesome gym with a great staff!!!

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★ 4

Always a welcoming and safe place to go enjoy a workout!

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★ 5

Clean and good equipment :)

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★ 5

Great folks !!!!

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★ 5

Nice gym

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★ 5

Awesome place!

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★ 2

Gym has a good mix of equipment and showers are fairly clean for a gym. Only issue with this gym is that the code scanner at the door to get in doesn’t always work. I workout early, so it is very frustrating to wake up at 5am and show up to a locked door and no way to get in. Might be time to quit patching Humpty Dumpty back together and just get a new scanner/door (whichever the issue is).

Update: new plan for approaching the door issue. Every time I show up and it’s locked, I take a star off of my review. When I run out of stars, I take my membership somewhere else. When I can’t get a good workout in or shower before going to work, it is a slight annoyance. When an issue has been brought up by so many members and nothing done is the true issue here.

Locked out on 07/11/24. Down to two stars.

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★ 5

Great place. Love the energy and atmosphere of the gym and the staff. Would recommend getting a membership there.

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★ 5

it was nice

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★ 5

Affordable and the beat staff!

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★ 5

HiTone Fitness in Brunswick is always kept very clean and has great cardio and strength training equipment (including machines and free weights). They offer a wide variety of group fitness classes and have several qualified trainers to help members meet whatever goals they might have. Highly recommend!

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★ 5

Great gym

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★ 5

Nice atmosphere and very clean.

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★ 5

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★ 5

Zohra is the best!

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★ 5

Good Jim

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★ 5

Love this gym! Highly recommend taking Zohra’s classes.

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★ 5

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★ 4

Fun place to workout. It’s a 4 star because sometimes the door doesn’t unlock because of power failures. It’s all good besides that.

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★ 5

Always clean and the equipment is well kept. Great gym!

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★ 5

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★ 5

Love the atmosphere and the team here !

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★ 5

Love the ease of going and coming when you want. Always clean and ready for you.

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★ 5

The staff is so helpful! Very clean and I've never felt more comfortable in any other gym before

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★ 5

Did the hiit class today and it was great. Good energy, no judgment and they work with you!! The facility is very clean and the staff are amazing!!

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★ 5

Great gym! Very clean and never over crowded.

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★ 5

Very clean gym! All equipment is in great shape.

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★ 5

Love this place

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★ 5

Great gym!

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★ 5

Just moved here, had to leave my old gym. I love this gym so much, it’s super clean and the equipment is awesome. Super excited to be training here

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★ 5

Great experience.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff, knowledgeable trainers, clean and work stocked facility.

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★ 5

Great service and very welcoming. Nice equipment/amenities, and a privileged free trial.

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★ 5

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★ 5

Staff is kind, patient, welcoming and knowledgeable. Just starting out, but so far, all systems are a go!

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★ 5

Great place

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★ 5

Love the classes and our trainer Zohra

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★ 5

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★ 5

Excellent workout with Clara!

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★ 5

Love HiTone Fitness, Heather and her staff are great! Very friendly and helpful!

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★ 5

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★ 5

I've been going to gyms for 13 years consecutively and this place is among the best. The gym stays clean and it doesn't have a musty smell like some gyms I've been to. There's multiple sets of free weights and cable machines so I've never had to wait to use them. The diversity of cardio machines available is also impressive. Every employee I've interacted with has been very courteous and welcoming.
If I were to change something it would be the price structuring, there are only two tiers. While there is a lot more offered for the higher tier, it would be nice to have a mid-level tier that doesn't include group sessions. Mid-level tier could be comprised of lower level tier and access to hydrobed, red light therapy, and tanning. I think that could bring in a lot more business and have those services being utilized more. I personally would like to use these services but am not one for group workouts, so by not paying for the group workouts it could help lower the cost and drive up profits. Just my two cents.
Heather was the employee that helped me get signed up. She was very helpful and made the typically grueling process of signing up a breeze. She informed me of the extra benefits they offered with the higher tiered membership but I didn't feel pressured into getting it. She was nice and very easy to work with, the company got a good one. Keep up the great work Heather 👍

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★ 5

Absolutely love every class Zohra teaches. I always leave feeling like I accomplished my goals with her and every muscle in my body backs that thought up.

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★ 5

Friendly, courteous and very professional people….thanks very all you do

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★ 5

Love 24 hrs gyms. Very clean, good machines, great staff, the whole works.

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★ 5

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★ 5

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★ 5

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★ 5

Clean up to date new equipment 😊

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★ 5

I love the 24/7 access!

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★ 5

I've been a member of about 30 different gyms from Huntington Beach to Chicago and HiTONE is the cleanest I have been a member of. It is never crowded like the bigger commercial gyms, re-racking and equipment wipe down by other members is consistent. They do not have all the equipment, but they have exactly what you need to get your gains on.

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★ 5

Great Gym , Good place with a lot of equipment to work on anything you need. Very clean and not crowded as well

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★ 5

Love them fitness team. Very professional team.

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★ 4

Clean facility and equipment. Friendly and helpful staff.

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★ 5

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★ 5

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★ 5

Great place and staff!

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★ 5

HiTone makes it SUPER easy to join and the fact it is open 24 hours a day makes is SUPER easy to workout! It is clean and has what I need!

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★ 5

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★ 4

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★ 5

Everybody is very nice and I love the red light therapy and the aqua massage.!!

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★ 5

Great facility. Friendly staff. Convenient location.

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★ 5

Working with a trainer is the best way to stay motivated. The best trainer D.L.

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★ 5

Great workout atmosphere great staff excellent personal trainers

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★ 5

Great facility!

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★ 5

The HiTone staff at the Brunswick location has been very helpful. They keep the gym in great shape and are always willing to help.

I would recommend this gym to anyone looking to take the next step in your fitness journey.

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★ 3

Not a lot of equipment, and no sauna but I mean hours are great (24 hrs) and it’s clean. Maybe in the future , they will get a sauna and expand so there’s more equipment. Blessings

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★ 5

Clean facility, excellent staff & trainers

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★ 5

Lots of updated cardio equipment & weights and never crowded. Friendly and educated staff. Overall a gem of a gym!

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★ 5

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★ 5

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★ 5

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★ 5

Great place, nice staff, clean

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★ 5

I’ve just started going to Hi Tone and I’m very impressed. The staff are friendly and helpful, the equipment is well-maintained and memberships are reasonably priced.

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★ 5

Always cleans and organized! Great staff.

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★ 4

Moved to the area in January and joined this gym. It’s a very nice gym. The equipment is good and the main gym stays pretty clean. They can’t seem to keep the temperature at a nice level though because it’s usually very hot during non-staffed hours. The Form Lab where they have classes is nice too but definitely doesn’t get cleaned well anymore, especially the bathroom. The classes are good, but there really isn’t that much variety for people that are at a more advanced fitness level. All the instructors, trainers, and staff members have been super nice and very friendly to everyone. They just don’t stay very long and the turnover is very high which is a shame. So it’s getting harder and harder to try and get a training session in because they really only have once trainer that is there most of the time. Today I was hoping to get in a training session with him, but him and his co-worker were having to install a new electrical box for people to scan their cards to get in the gym. The other one has been gone for like 10 days which wasn’t safe because anyone could get in the gym. And I’m glad it’s being replaced because there has been multiple times I have tried to go early in the morning and haven’t been able to get in. Plus the readers don’t work well at all with the sun. But it is frustrating the employees are having to do that instead of helping the clients. They are not electricians and shouldn’t have to be doing that. They probably don’t get paid enough for that to be part of the job either. For everyone’s safety please get a trained professional in there to install it so we can all stay safe.

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★ 5

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★ 1

Apparently if your father develops septicemia and also has an emergency amputation that requires near 24/7 assistance, that’s not enough to cancel your membership even with proof from a doctor. I would not recommend you sign a contract with them.

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★ 2

I’ve been going to this gym for 4 years now.  It’s always hot, the a.c leaks, the door never works (even though it’s advertised as a 24 hour gym), one lady complained about getting open sores on her legs from the tanning beds due to them cleaning it with only Windex, and anyone in the parking lot is able to gawk at you while working out. On top of this, there’s a high turn over rate with staff, so don’t bother making any connections with trainers or the front desk people since they won’t be there next month. Even with this being said, I still remained loyal– up until two weeks ago. When I went to renew my memberships (my husbands, daughter, and mine) I was told that they would no longer honor my original membership price. I would have to renew under a new member ship that is significantly more money than I have paid in the last 4 years.

When I voiced my concerns to the man at the front desk, he told me that the manager was unavailable, but would give me the email to Peak Payment Solutions (a third-party billing co.) Obviously, they were unable to help due to the fact that they just get the payments, they don't have any control over what HiTone does. Two weeks later, the manager has not reached out to me. It’s clear that this establishment does not value quality, consistency , or their customers

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★ 5

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★ 5

Very clean, stuff was helpful and nice!

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★ 1

I understand a lot of things can’t be controlled. But for me personally, my only time to go to the gym is before 7am- twice this month the keys didn’t work. So much for that 24/7 access and then ONLY other amenity you could say that I “use” would be the tanning bed. And that’s only on Saturdays- Welll I’m currently sitting here during “tanning” hours and haven’t seen a single staff employee to help for the past 25 min. 3 words. Bring.Katie.Back. Looking like this isn’t a good fit for me anymore.

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★ 5

nice place friendly staff Heather is amazing!

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★ 5

The staff of this gym is amazing. I’ve worked with both trainers Derrell and Micah and they are both professional and know their stuff. They have worked closely with me for months now and are helping me reach my goals quickly while sharing their knowledge and experience for a better long term outcome. The manager Heather is always there with a smile and encouragement, and Amanda is extremely helpful and supportive. This gym is extremely clean and tidy and the set up isn’t confusing for a person that’s new to the gym lifestyle. Five stars all around for this beautiful resource. The staff know you by name and you feel like family.

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★ 5

Great workout at this gym!

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★ 5

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★ 5

Clean , nice equipment, highly recommend

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★ 1

The only reason this gym is open is because there is nothing else out here on exit 29. If you like paying for 24 access but never have access in the early morning this is your place. Bring Katie back already!

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★ 5

The people of Brunswick are lucky to have a gym like this. Friendly staff, Perfect size, clean, great equipment and whoever designed, purchased and laid out the equipment knows their stuff. I love the Matrix strength equipment. I was a fitness trainer for many years so if you want to get in shape and improve your health this is the perfect gym. What are you waiting for? If I ever move to Brunswick I will definitely be a member🏋️

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★ 4

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★ 5

Enjoy working out here when I come home to visit family. New equipment, clean, and Heather the manager is very helpful!

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★ 5

We wish this was our home gym. We use this gym every time we visit and are always impressed by the cleanliness, friendly people and variety of equipment!

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★ 5

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★ 5

I enjoy to this gym, always clean.
Staff is always friendly and always willing to help.i would highly recommend HITONE FITNESS.

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★ 5

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★ 5

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★ 5

The young man working the front desk was super helpful and really nice. The gym is clean updated equipment. For sure a great gym to visit as I was just in town for a week.

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★ 5

Great place for a great price, and I love it is open 24/7!

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★ 5

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★ 5

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★ 5

Great Gym. I currently have a membership and have been there for little over a year. Been going more consistently and there staff is outstanding, with personal trainers at any time. They are affordable and very well managed.

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★ 5

Great gym and environment to workout

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★ 5

Nice clean gym, though it is a bit small. I suspect that it will outgrow its current location given the number of new homes being built in the area. If it was larger it could easily have more equipment and amenities.

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★ 5

Convenient location, not overly crowded, clean facility and equipment, and friendly and professional staff.

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★ 1

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★ 4

Looks nice

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★ 5

Absolutely love this fitness center! The staff is amazing (Katie & Nicole). The level of cleanliness is incredible, ALL THE TIME. Nicole is second to none and she constantly takes the time to pause her duties and speak or provide fitness instruction to those in need. Nicole and Katie make the family feel at this gym; upbeat and energetic to say the least. I will be forever loyal to this fitness center. Thanks Nicole and Katie!

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★ 5

Awesome handicapped accessible pier for fishing and crabbing!

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★ 5

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★ 5

Just wanted to come here and say how awesome this gym is! I’m a traveling nurse and was looking for somewhere to care for myself while caring for this community! I felt at home here. When I spoke to the manager she worked with me and gave me a special price for my husband and I to have a membership for just the few months we would be in town which I really appreciated. The gym is very clean and the employees are very friendly! But my most favorite part of it all was taking the classes. Especially Zohra’s classes she’s amazing and really encouraging and pushes you to do your best! Robins yoga class was one of the best I’ve ever been to, she does good at accommodating all levels and I loved the lavender towels at the end- a great touch! ❤️ It was such a fun group of people and it made me want to go more often. I miss this gym and if you are thinking about joining you should!

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★ 5

I am not a member but came in on a Saturday morning to take yoga. The front desk person seemed a little confused about the process for taking just a yoga class, but once that was straightened out everything was great. The class was wonderful, and the gum was very clean.

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★ 5

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★ 5

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★ 5

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★ 5

Been here through a couple owners and feel aT home here. Good equipment and not a lot of meatheads to make you feel terrible about how weak and pathetically out of shape you are.

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★ 5

Great friendly environment, Gym manager is very professional and an amazing person, she is a keeper. Only complaint I have is that the tanning unit bulbs need changing asap! Those bulbs are at least 4 years old, I hear several members complain that they are not seeing further progress & massage beds need water filling maintenance because they are not hitting hard when you lay in them, Please fix these issues and gym will then be at top top. Also mens and womens shower filters need to be cleaned out because water overflows out in the floors. Very clean gym and amazing place to come workout 🏋️‍♀️ Thank you much & GOD bless

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★ 5

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★ 5

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★ 4

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★ 1

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★ 3

Been going 4 times a week now for a month I go at night so I don't git to see the staff but the men's shower has been stopped up and not draining since before I started would be nice not to shower installing water and then have to clean the water up that has ran out of the shower into the locker room but other then that is a good all around gym they have good equipment to use just need to fix shower/plumbing problem please then would be a five star gym

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★ 5

Great monthly dues for such a clean and well maintained facility.

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★ 5

The staff here is very friendly and the gym is always clean!

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★ 5

Just signed up! Great price and nice gym. Very clean also

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★ 5

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★ 5

My favorite gym so far! I tend to workout alone and this gym is never packed to the point that you cant get a workout in like others I've went to in the past. The staff are super friendly and always willing to give you a spot or words of encouragement. They even offer several classes throughout the day to meet anyones schedule. Can't forget they also offer massage chairs, tanning beds and personal training sessions!

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★ 5

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★ 5

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★ 5

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★ 5

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