★ 1

I strongly advise against joining this facility due to severe security lapses and shockingly poor customer service.
My $200 winter jacket was stolen from the premises this week. When I reported the theft and requested that security footage be reviewed, a manager immediately refused to investigate. Their reason was that they considered my personal property "not valuable" enough to justify the time.
This dismissal is insulting and demonstrates profound negligence. The management clearly prioritizes avoiding administrative work over member safety and accountability. If they don't care about a $200 theft, they clearly don't care about you or your belongings.

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★ 5

This has been, by far, the best gym I’ve ever joined. Skip, Simeon, and Larry, along with Kendra at Kidz Club, always go above and beyond for us — their service and care consistently exceed our expectations.

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★ 1

Beware of Simone and Peter. I opened a membership and the next day these guys contacted me to say that I had a $200 credit on my account for a trainer and it expires the same.(red flag) Peter didn’t answer my texts; he told me he would contact me in an hour. These guys are Con Artists

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★ 5

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★ 1

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★ 5

Since there's been New Management, I have seen major change for the better, keep up the good work.

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★ 5

Great Customer Service and exceptional management. Friendly environment conducive to.a great workout. One of.my favorite LA Fitness locations in the area. Visit and try it out. Tony Radford.

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★ 5

I’ve been a member for 15 years straight- Jeff, the manager of this location, makes this the best LA Fitness in the greater Atlanta area. I drive past 2-3 other locations to come here because he does such a better job than all of the other locations and I’ve been to them all dozens of times. Appreciate you, Jeff.

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★ 5

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★ 5

Skip is a good manager and he is always available to answer questions and very respectful and friendly.

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★ 5

Skipp is a great manager
Things are way better since he took over

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★ 5

❤️❤️❤️👍🏿👍🏿👍🏿🏀🏀🏀Staff is great and Skip does a great job.

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★ 5

Great staff, great environment
, clean club, clean amenities, good customer service. Simeon and Skip and Peter are wonderful and take good care of the club.

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★ 2

gym is never clean, no paper towels or toilet paper, bathrooms are filthy, trash is laying around the gym, dumbbells are missing, equipment needs maintenance i understand but they take forever to fix machines, management needs to step up there game.

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★ 5

No complaints at all

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★ 1

Ay Man, This Place Is Hella Unprofessional. The Base Level Employees Are Great And Go Out Of Their Way To Assist In Anything, But Whenever It Comes To Something That I Need Managements Assistance With, The Dude Named Skip Is Absolutely Terrible. His Attentiveness Is Less Than Lackluster And More Worried About Himself Than His Staff Or Customers And Honestly Makes Me Question Why Or How They Even Consider Someone So Self Conceited For Management. I Don’t Recommend Going Here Or Considering Any Employment Here As Long As Hes Around

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★ 1

The staff was really rude and unwilling to help, especially skipp, the current manager, was the rudest and banned me from the gym for life. Would not recommend for anyone and take your money time and talent somewhere else.

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★ 3

The staff is absolutely awesome! The manager, Skip, really knows how to communicate with the members and is very knowledgeable about the gym. It’s also the cleanest I have seen it in a long time. The only issue, I have noticed is that the gym is quite dim due to many blown light bulbs, and the carpet looks very dirty. I am hopeful one day the carpet will be replaced with a different type of flooring and the bulbs will be replaced soon. I would have given 5 stars, but there are 2 issues providing a better score.

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★ 5

Whole ever wrote the reviews below is maliciously targeting Management. And I feel the need to speak up.
I’ve been coming here a solid 1–2 years, and let me just say — people love to twist things when they can’t handle accountability. The guy they’re talking about, Skip? He’s not rude. He’s just the only one who actually cares enough to call things out and make sure this place runs right. Some folks take that as “bossy,” but the truth is, without people like him, gyms fall apart. He’s direct, yeah — but that’s why things stay organized, equipment stays working, and the energy stays real.

If you want someone to pat you on the back for showing up late or not doing your part, this probably isn’t the place for you. But if you like a gym with standards, structure, and someone who genuinely keeps it together — Skip’s the reason it works. Not everyone can handle that, but the ones who get it, stay.
I watched this guy hug a crying member in the middle of the gym.
He’s that GUY!!!

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★ 1

Decided to try this location out since I was in the area, and I couldn’t have had worse customer service from a man named Skip. Had a TERRIBLE attitude the entire time and talked to me like I was stupid during our whole encounter. I have never encountered anything like this prior. Absolutely will not be coming to this location again if he is there. Completely unprofessional and if I could leave it less than a 1 star I would.

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★ 2

As a long term regular at this gym i have noticed changes lately. Machines are broken at an alarming rate and the cleanliness is abysmal. There are never paper towels anywhere in the gym including the restrooms and the wipes to clean the benches are ALWAYS empty. Ever since the new manager, Skip showed up the overall vibe of this location had been at an all time low. When i asked Skip for help with something he just looked at me like i was stupid and did nothing. I now will travel more than 3x as far from my home to visit the Sugarloaf location rather than this one.

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★ 1

Why is there never paper towels in the men bathroom and the floors are always dirty 🤔 I asked and all I got was that the operation management was on it but these is always a struggle

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★ 1

Only my first month here and already going back to planet fitness. I report that theirs piss all over the floor and tell a guy named skip and he just said okay and stayed on his phone. Time for me to skip out on this gym

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★ 1

This guy names skip was just unethical and rude!

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★ 1

I have been going to La fitness for over 15 years and this is by far the worst location. While the staff is friendly, the bathrooms are disgusting and never fully stocked. The equipment doesn’t always work, and they started this new thing where they will block off a section of the gym and only allow people with paid personal training sessions enter and that’s where a lot of the free weight equipment is located. So I have to paid extra to use the equipment now? I hate that this location is the closest to my house because if I could I would never go back.

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★ 5

For the amount of foot traffic the gym gets they do a great job keeping it clean

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★ 5

Enjoyed my experience at the gym. The new management has made much needed improvements at the facility. I’m excited for what’s next.

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★ 5

Great Gym overall, good atmosphere, and good staff.- been to alot of gyms in my life and always find some great staff members, but Skipp is exceptional!

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★ 5

Amazing facility. It’s literally the first stop for me everytime I come to Georgia. Great staff, always clean, well managed.

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★ 2

I've been training here for a while and the gym stinks, it smells bad in the pass area, they don't turn on the air conditioning and the mirrors are too dirty, what bad service

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★ 1

So the basketball court at this gym was shut down for 3 months due to an incident (which from my understanding didn't happen ON the court).

But because of that, they closed the court as a way of penalizing EVERYBODY that uses the court; meaning those who had nothing to do with that incident could no longer use the court!

That makes absolutely no sense and quite frankly it's quite discriminatory. Why would you close just the basketball court and not the weight room or the sauna???

That said, they opened the basketball courts recently to a entirely new and ridiculous court schedule.

Basketball is only available M-Thr now. And Friday and Saturday is for Pickleball??? Really??? Pickleball??? Who requested to add pickleball to the schedule???

In fact, I just left from this LA Fitness to see if anybody was using the court and NOBODY was in there. Yet it's reserved for pickleball! What a waste!!

As a result of the ridiculousness and unjust targeting of their decisions. People like myself now have to drive an additional 25 or 30 minutes away just to visit another basketball court.

This has me considering canceling my membership all together and joining another gym because these decisions feel more racially driven almost as if it's a form of gentrifying its patrons.

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★ 5

The staff at the LA Fitness location on Pleasant Hill is top tier! I have been a member of this location for a number of years. The Service Skipp is a breath of fresh air and professionalism! The club is as clean as I have ever seen it! The new General Manager Simeon is hands down the best the company has to offer! His staff and his employees represent his leadership qualities and his heart for people! Please use this to elevate this club.

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★ 3

Genial pero el Aseo en los baños regular, el sauna necesita reglamento para evitar cosas desagradables

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★ 1

At of all la fitness by far one of the worst ones. Very out of date. Not so clean, dull looking

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★ 1

The bald man in charge of canceling memberships was extremely rude and displayed racist behavior. What an uncomfortable moment he made me go through. He should take a basic training class on customer service.

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★ 1

Rude staff
Corporate needs to checkout this location management.
All of these reviews talk about Staff.

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★ 1

Shot the basketball alone as there was no one on the court. Was stopped by an employee that it was reserved for “pickleball.” The space is now sitting empty wasted as we speak. Look at these whack basketball gym court times now. Pickleball people should go to the pickball courts. The basketball court was created here for what then? Brie was the manager who told me this.

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★ 2

The gym equipment was heavy, but the real struggle was surviving the soundtrack. Felt like I was bench pressing inside a discount electronics store in Chinatown.

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★ 4

Jacuzzi always has issue

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★ 1

Got here early today, the gym is still closed. Why is the pool cleaning guy hanging out in the jacuzzi? His truck is out front. Not a good look when members can see you and not enter the gym.
Also this gym opens late all the time. Bathrooms are usually trashed. Gym is a wreck for the most part.

9/10/25
For the past two months they open late at least 2 days a week. So over it.

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★ 1

Closed down the whole basketball court for 3 months, for an incident that happened outside the parking lot. However, for some reason did not close down the rest of the gym and has it up and running. They are constantly trying to get rid of the basketball coward. They have now posted up a new schedule for the basketball court which does not make sense as most of the players that use that gym come after 5. This gym needs to be looked at by corporate. And if they agree with this, they will lose memberships. NO ONE WANTE TO PLAY PICKLE BALL

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★ 1

This gym has very nasty showers which have mold that are clearly visible. If not fixed i will and many others have thought about presenting a lawsuit against this gym since i am starting to feel ill. Also, the people working there tell member they cant use the bsthroom,showers, abd pool 30 mind prior to closing. This is absurd because they are robbing us out of put money with services of amenities. This is again another lawsuit

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★ 1

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★ 5

The LA fitness in Duluth, Georgia is well run, well maintained. The staff is attentive to its clients. I cannot say that about some other LA Fitness locations that I have been to or other gyms I have been to.

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★ 5

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★ 5

This was my first time at this location while I was waiting for my car to be serviced in this area. Skip made my experience warm and inviting, I will definitely be back

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★ 2

The carpet smells so stinky
And the area that l like so so is restricted because is just for persons with coach, is no fear

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★ 5

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★ 1

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★ 1

This was my first time visiting this location, which is supposed to be open until 10:00 PM. However, at 9:35 PM, while I was in the women's locker room using the sauna, two male employees entered the area.
I find this highly inappropriate and disrespectful, especially considering that there were women changing and showering at the time. Regardless of closing procedures, there should be clear respect for the privacy and safety of female members.
I hope management takes this seriously and implements better protocols to prevent this from happening again

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★ 5

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★ 5

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★ 5

Truly one of my favorite locations in Gwinnett! The staff here is genuinely so inviting and kind from management to custodial staff. Although they all try their best, I’ve witnessed a lot of problems certainly fall on a select few members that tend to ruin things for the rest of us like lack of gym etiquette, cleanliness, returning equipment, etc. Adults should be able to hold themselves accountable with out playing the blame game towards other members or pointing fingers at those that work there. Otherwise, no complaints- Customer service and overall gym experience/equipment here is great. I’ll continue to chose here over my home location any day!

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★ 5

This is my weekly gym location and it’s honestly amazing! The staff are respectful and the facility is welcoming. Mona, Simeon and a couple others always greet me with respect and a smile!

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★ 1

I am writing to formally report a deeply upsetting incident that occurred during my recent visit to your facility in 1625 Pleasant Hill Rd, #245 today August 4 2025 at 6:15am
A employee confronted me in an aggressive and disrespectful manner, accusing me of having a pending balance on my account.
Despite the fact that my LA Fitness app clearly shows that I am allowed access to the gym, this individual publicly humiliated me, refused to let me enter and telling me will call ICE enforcement because I am hispanic I ask him his name and he refuse to give me his name he didn't have his TAG NAME so I take a picture of him and he caused a scene in front of other members this individual appeared to be under the influence of somenthing , as there was a strong smell of weed coming from him.
In addition to this, the employee was extremely rude and made comments and displayed behavior that I found to be racially insensitive and discriminatory

This is deeply concerning to me as a paying member who comes to the gym to focus on my health and well-being.
LA Fitness is supposed to be a welcoming, safe, and inclusive environment, and experiences like this make it feel quite the opposite.
It is very unacceptable for anyone especially an employe to behave in this manner and lack customer services skill
I believe a thorough review of your employee conduct policies, including random drug testing, may be necessary.
It raises serious questions about the hiring and oversight practices currently in place at your facilities.
I hope LA Fitness takes this complaint seriously and takes swift action to ensure that all members feel safe, respected, and valued.
When I attempted to document the situation by taking a photo, the employee began yelling even louder and told me I would “never come back” to the gym.
His behavior was not only unprofessional but also appeared racially motivated, which is extremely disturbing. I have never experienced this kind of treatment in any gym before, and I am shocked and disappointed that someone representing LA Fitness would act in such a way.
This experience was embarrassing, degrading, and unacceptable.
I feel completely disrespected and unsafe returning to this location. Given the employee’s rude, racist, and unprofessional behavior,
I no longer wish to be affiliated with your organization.
Additionally, I plan to file a complaint with your corporate office and leave a public review about this incident, as it is important that other potential members are aware of the kind of treatment in this specific location that can occur at your facilities.

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★ 1

The management and staff are very ill informed at this location. I attempted to freeze my kids klub membership in person today and was told even if I freeze it I still have to pay $10 (which is the cost of kids klub membership). I called a different location and they did it over the phone for me at no “pro rate “ cost. The pleasant hill location has made me upset in many occasions- I am trying my best to come here with the most positive attitude to workout and get myself in better shape- hard to do when you come into a place you feel like you’re not valued.

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★ 5

Good Gym

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★ 5

Me encanta mi lugar favorito

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★ 5

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★ 1

Very disappointed and embarrassed ! I had my headphones on listening to music . I got under dressed . Since I heard music I did not hear the announcement of men coming in to clean the locker room . I’ve never been to the gym where this is ok . I sat bare bottom on the bench ( disgusting) and had to grab my towel the cover myself and then my dirty shirt to cover . I waited for a few minutes thinking they would leave but they were going to clean the whole locker room I had to put back on my dirty gym clothes . I went to the front desk and asked to speak to a manager and he said it hard to find female staff which is understandable but I said why don’t they put a sign or shut down for ten minutes while they clean they said they can not and I said that is unacceptable . I asked to cancel my membership but he said I have to come at 9-5 in person. This is highly disappointing and disgraceful. I was shocked and very upset that a man saw my in the locker room . I don’t know if he saw my vagina or butt but he saw me for sure with no shirt on . I tried my best to cover as fast as possible . If this is how LA fitness runs there facilities I will not be a member . Truly disgusting experience

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★ 4

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★ 5

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★ 5

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★ 1

This is quite possibly the most poorly maintained LA Fitness I have ever been to. Six people sitting up front and one guy working while the gym is poorly maintained. Could also be indicative of the selfish people that use this gym that don't re-rack their weights or put back accessories into the appropriate place.

Source: Google

★ 5

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★ 5

I really wish other gyms operated this way. The facility is first off clean. You would think this would be a given but I assure you from visiting other LA Fitness gyms in the area it's not. The team seems to see the upkeep of the gym as a team effort, not just the cleaning staff. I can always find paper towels and wipes, the showers always have soap, and there is an overall effort to provide a good experience.

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★ 2

Y’all got a lot of nerve to charge people to work out here and all the paper towel dispensers are empty and the ones with the wipes are all empty as well. And the upright bikes for cardio are wildly outdated. I’m pretty sure the connector for you to sync your phone was a 30 pin. Isn’t that from like 10 years ago?

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★ 1

Staff is rude and disrespectful to the point where I just cancelled my membership

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★ 3

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★ 1

The personal training has inconsistent
scheduling and no guided plan or metrics to track progress; the personal training service is mediocre and not following best practices to give exercises in advance of training to avoid wasting time learning them. When a trainer is no show there is nothing done to overcome that with a back up trainer; I have been 3weeks without training due to these issues. To get the value for money spent in training I need a baseline, training program exercises and metrics to track progress all lacking in my personal training program at LA. Fitness.

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★ 5

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★ 1

When you want to cancel your membership you will see how disrespectful and rude their behavior is.

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★ 1

It is so duty, No equipment you can use. it is very.old staff

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★ 5

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★ 1

Unfortunately, I can’t recommend this gym. Cleanliness appears to be a low priority. It’s not just about the number of people—it’s the behavior and hygiene of some members that make the environment uncomfortable and uninviting. Basic respect for shared equipment and personal space is often lacking, and management doesn’t seem to enforce standards that would improve the experience. The locker rooms are another major issue—floors are constantly wet and slippery, making them feel unhygienic and even unsafe at times. At least in the women's area, women come in and out of the shower and/or pool area and do not properly dry themselves. Then they sit all over the benches with their wet, naked bodies. It’s just not the kind of atmosphere I want to work out in. It's disgusting, tbh.

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★ 1

Very unfriendly staff

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★ 4

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★ 4

Love the zumba class with Kiara

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★ 4

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★ 4

Overall this gym is great. I wish they opened up to midnight

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★ 5

Thanks to Simeon and Mamona for your great smiles and customer service. Thanks for helping me with my app. Great people

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★ 1

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★ 1

Save your time, check out any other LA FITNESS. Bunch of clowns at the front desk and all old equipment.

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★ 1

I like this gym. But half the treadmills don’t work. Today they were out of paper towels. There is often no body wash in the showers. Showers and locker rooms are consistently dirty.

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★ 5

I was completely impressed with Ethan’s professionalism and customer service; the ambiance is always inviting and comfortable 👌🏼

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★ 2

Very busy, horrible traffic. This is the only that offers kids club, I go very rarely when I take my kid with me so I can workout when there is nobody to look after and after facing traffic and 25 minutes driving, the kids club was closed.

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★ 4

It could always be cleaner but it's a decent gym for the money

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★ 1

Black mold everywhere! I don’t normally give bad review but this is serious health concerned for ppl that go here. I will need to report to this to local health department. Please do not use the sauna you can see black mold everywhere. I had a vid but can only post photos on google review

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★ 5

Ethan and KC gone get you right! Thanks guys! Nice gym.

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★ 4

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★ 5

Very good gym , staff here are very welcoming even the kids here got great manners. Clean bathroom clean machines and the janitors here are great people to talk to if you need anything

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★ 1

The smell really bad and the people who work there specially at the night time has really bad attitude and don’t respect other people’s privacy

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★ 3

LA Fitness at this location is decent but not the best. The gym can get very busy in the evening, and the equipment isn’t as new as in other locations. Cleanliness could be better, though it's more due to careless visitors than the staff, who do their best. The steam room is often closed for long periods, which is frustrating.

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★ 1

Exageradamente sucio, pense que era bueno pero me decepcione. Necesita mucha atencion

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★ 5

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★ 1

I have questions for you :
* Why did you take away 16 hours of service per month without consulting us? Now you close 02 hours earlier on Saturdays and Sundays.
* Why have they now taken away our right to use the showers and sauna for more than 15 hours a month without consulting us? You prohibit using them more than 30 minutes before closing time.
* Why don't you clean the sauna? it's always very dirty
* Why don't you renew the machines?
* Why don't you clean the locker rooms? They smell terrible.

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★ 1

The old black guy and young Hispanic guy at the front always have a nasty attitude. No professionalism at all. The restrooms are always nasty, toilets are not clean and never any toilet tissue.

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★ 5

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★ 2

Smells weird and the equipment is all old, wish it got remodeled, because of this I drive to the one in Lawrenceville and I live right next to the one in duluth

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★ 1

This gym is ridiculously hot, I asked them if they were aware how warm it was and even told me other people had complained for the same reason. They said “they don’t have control over the heat”
I brought a mini home thermometer just out of curiosity, the heat was pumping through that place at 76 F. Impossible to exercise without feeling like you’re going to pass out.
They seem to run out of cleaning supplies every week and it doesn’t get restocked for days.
It’s really unsanitary not being able to wipe down the equipment before and after uses.
Not to mention the women’s bathroom soap runs out and takes days for it to finally get refilled. I am there nearly every day and it seems like this is normal there.

UPDATE: I cancelled my membership. It was not worth the price for how poorly managed this place is.
You’re better off joining a different gym.

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★ 3

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★ 4

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★ 3

Limpio, las recepcionistas siempre tienen una actitud pesada

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★ 5

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★ 1

This place is overpacked and extremely dirty. Looks like no one ever cleans it. Sweat drippings and stains on all equipments are nasty. Trash is always full and never any paper towels. Sauna is gross.

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★ 5

Great place for fitness.

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★ 3

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★ 5

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★ 1

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★ 5

I always love coming here to work out! It’s always clean and great people work out here. If a machine breaks down, they don’t take long to fix it.

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★ 1

“Hot tub” is far from hot. Lukewarm at best.

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★ 4

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★ 3

Nice gym but sometimes it never opens on the weekend on time. They need to improve on their staff scheduling.

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★ 1

10/27/2024
It is 820 a.m and the gymbstill isn't open. Why can't this location ever open on time consistently on the weekends. Someone needs to be let go.

This is the 4th time I've seen the gym not open on time on the weekend in the past 6 months. How is this acceptable?  Is the how you treat your patrons after they have paid their hard earned money? Is anyone going to do something about these on going problems?

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★ 1

10/12
8:15 and gym still not open!!!
Always late to open! No employee are here yet!!

10/13
7:57 and doors are unlocked and cracked open. Me and two other people walk in. The woman working the counter insisted we stand outside until 8am in 50 degree weather. She had the other gentleman working lock the doors. This woman was absolutely rude after her own failure. Sitting at the front counter with a hoodie over head with headphones on. Completely unprofessional.

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★ 1

We walked in 3 minutes prior opening hours. The staffs asked us to walk out and locked the door.
Dirty place

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★ 4

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★ 3

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★ 2

Good machines but L.A. fitness customers have zero gym etiquette. Hardly anyone wipes down the machines and 6 out of 10 times there aren't any wipes anyway. People will take 3 or 4 sets of dumbells even during busy hours. I get doing that when it's not busy, but it's constant. Furthermore, people don't put weights back, which is annoying. They will leave 10 plates on the leg press and walk away. I see dumbells all over the gym. Why the staff never bothers to make rounds even once an hour to put stuff back is beyond me. I see energy drinks cans left by the machines or dumbells and the disgusting part is the exact same cans will be there the very next day, which makes me wonder how often they clean the gym!

YMCA has less machines and less weights, yet even with the same amount of people, there is more availability of weights. Not to mention the Y has a good deal of fitness classes and LA Fitness hardly has any. I only joined LA Fitness bc there are 2 close to my house, they have more machines, and it's cheaper but it's certainly not better. The cleanliness of every LA Fitness I go to is subpar compared to the Y. May have to just pay the extra money and go back to the Y. Front desk is sometimes friendly and will greet you and other times they don't acknowledge you and just play on their phones IF there is even someone there. Seriously, how can a gym be so gross as to not have wipes to wipe down machines, especially after COVID?!

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★ 1

my locker got break in and management did not do anything. so i decide to cancel my membership with them but they decline and told me to call coperation office.

i never call coperation office when i register but when i try to cancel they want me to call head of office.

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★ 5

Labor Day relaxing in the sauna and Jacuzzi....

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★ 5

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★ 1

Im a customer for more than 5 years at a deferent location but no problem till today there is a a guy that was working there , he did not let me shower because he said it’s time to go home ,I’m not a kid to talk to me like that I’m a client and you should learn how to talk nice to people . And if you don’t like your job it’s not my problem , don’t put your stress on me .

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★ 1

Been coming here for years, first time someone has ever broken into my locker. Stole my credit card and tried to use it to buy 185$ worth of stuff at the Walgreens across the street LMAO broke people will do anything these days, going through people’s sweaty disgusting gym bags is just so abysmally pathetic. Of course I told the workers at the front offices to be aware someone is breaking into lockers in the men’s room, not like they can go through the cameras because it’s illegal to have them in the actual locker room but beware!

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★ 5

ethan, kevin, and rade are amazing workers. great service and team.

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★ 5

Very clean and friendly staff. Ethan was a good salesperson and he got my friend a free week. Definitely recommend

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★ 1

The music is WAY too loud in there. Don’t bring earbuds, they won’t help you. Even with noise cancellation.

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★ 2

Went in to take a look at the club, but I was not impressed at all with the lack of cleanliness. It wasn't like it was late in the day after a long day of people working out. It was about 8:30am on a Saturday. I'll probably join because it's close and meets my training needs, but management needs to raise their standards a whole lot when it comes to upkeep and cleanliness. This is an easy fix, but we'll have to see if they rise to the occasion.

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★ 1

Las clases de zumba de martes y miércoles excelentes pero los baños sucios el sauna nunca funciona pero eso si para quitar le mensualida no faya puntuales

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★ 1

Poor management. Failed to manage facility- no AC and three lights are blinking in basketball courts for at least three months and they don't fix it.

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★ 1

This location needs new management asap. it’s ALWAYS dirty in the bathroom, nobody even says “hello” when I walk in, weights are always mixed up. I also go to the Midtown location which is way busier and that one is always welcoming and very clean. Clearly a management problem.

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★ 5

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★ 1

Sauna is haven't been working for a while. You make a complain and always something i don't know, the tech is coming etc. Besides the weight never on the spot. This is a very busy location and should do better
Other locations are organize, clean and everything work properly. Management need to take time to fix and organize

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★ 1

This gym needs work! Sauna is ALWAYS BROKEN. Not enough bars for all the benches. Doesn’t always open on time. Thank God for the sweet lady who is there to pick up the slack when workers don’t show up on time. Snellville location is much better! I hate that this is the closest location to me‼️

Source: Google

★ 1

I should have listened to the reviews(the bad ones). This place is dirty. Half the equipment doesn't work, and there are people just sitting on equipment not working out. Skip this gym it's not worth the trip.

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★ 5

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★ 4

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★ 5

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★ 5

💯💯💯

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★ 1

I like swimming, but some people just floating on water, standing in the middle of lane,etc. if not swim, they suppose to stay in same lane and remain other lane for lap swimmers.
No paper towels, broken handles, etc..
The worst LA Fitness near this area.

Source: Google

★ 2

El sauna siempre está dañado 😂

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★ 1

Only reason why I went to this LA was sauna after workouts and is ALWAYS down! asked the front desk people about it and they seem to have no clue why and when will be fixed !
I’ve signed up here cuz it’s closer to my house and now I gotta drive 20 minutes to go a different location .

Source: Google

★ 1

Swimming pool water is very cold. And manager said that they don’t have control over temperature and can not change it. Welcome to schizophrenic world 🤗

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★ 3

Fine.
However, restroom are smelly, and molded. I don't wanna spend $37 for this place.

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★ 5

Great gym highly recommended Kevin helped us out

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★ 5

Kevin helped me and brother out with a gym membership with premier customer-service!

Appreciate it man!

Source: Google

★ 2

This Location is filthy. The floors look like they have not been mopped in weeks in the group room.

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★ 5

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★ 5

Was looking around for a new gym. Went in and Kevin was very helpful didn't feel pressured to sigh up right away. Overall he made it feel very welcoming

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★ 5

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★ 5

Nice place, clean and friendly people . I recommend it to anyone who wants to get it together.

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★ 5

Kevin did my intake for the gym and he was awesome he was very professional and showed me around the gym and all the facilities Leaving no question unanswered

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★ 5

Kevin help me he was great explained everything in detailed

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★ 1

Rude, unprofessional, unorganized, and just gives the ick. Go to another location. Or just any where else.

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★ 5

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★ 4

Need to be updated and maintain better

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★ 5

Rade he is the best front desk clerk ever and the sales people seem very friendly and help me get the best deals

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★ 5

My boy Christian he help me out so much got me the the best price. The rest of the staff like bianca and Kevin they are very helpful. The front desk dude Rade helped me get the app and was very nice

Source: Google

★ 1

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★ 1

Potentially the worst LA Fitness I’ve ever been to. There’s a sales manager I believe husky fellow that wears glasses who tried to take my money under the table. I had heard of these kinds of practices by sales managers in the past to old folk like myself. Also English is my second language. Seems very inappropriate that and the overall cleanliness is dastardly bad. The people at the front desk were great however.

Source: Google

★ 5

Excellent service from Kevin. Very welcoming and courteous! Was visiting from Canada and it was my first time in à LA Fitness. Highly recommend it

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★ 5

Spacious! Clean! Nice people!

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★ 5

This establishment has the utmost appreciation for the aesthetics an artist craves… I’m thoroughly satisfied. I would always sober up here, nowhere else. Keeping it Christian with Cristian!😇🤓🎤🖤

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★ 5

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★ 5

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★ 1

No paper towels. Dirty mats. Broken cable handles, sauna broke. Worst la fitness ever

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★ 3

It's always SO hot and even worse, humid, in the main area. Most times I go here I can barely workout for 30 minutes without being miserable. It is the most convenient location for me after work, but, I sometimes go out of my way to a different location because of it.

Source: Google

★ 3

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★ 4

I love the schedules here. It honestly motivates me to workout more and the classes are so fun. I have to admit that I do not exercise everyday but whenever I do I feel so energized and ready for the day.

Source: Google

★ 5

In town for some training, Cody helped me out with a week pass very quick and easy! He took care of me and i love the customer support and facility!! 5/5

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★ 4

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★ 5

I love it. My trainer Mike is the world's best.

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★ 1

Horrible customer service! Poor management Cody could use some leadership training when interacting with guest

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★ 1

Bathroom is stink. Spa is not working properly. Getting worse and worse!

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★ 4

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★ 5

Clean and friendly

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★ 5

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★ 5

Veerery guuddddd

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★ 1

One of the worse gyms I have been. The worst variety of equipment. People are rude and hog up the time on the equipment either using their phones or talking with friends. Most of the cardio machines don't work and of course staff is no help. First and last time for me!

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★ 5

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★ 2

Machines are in poor condition, missing clips to connect accessories to the Smith's or don't have accessories available.

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★ 5

Good vibes and always stays clean!

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★ 5

Carlos T. (One of the managers) helped a lot when getting set up, easy to talk; and big help with pretty much anything.

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★ 1

This gym is 10 from my home but I travel to a different location 20 mins away. The sauna in the lady locker room has been down off and on for over 3 months. The sauna feature was my main reason for not joining Planet Fitness. There’s always a wait for equipment as people are spending 30+ mins on equipment, scrolling through their phones and talking with friends. Staff does nothing about it when reported. Bathrooms are smelly and dirty. The Tucker location is much better, but I’m thinking of canceling membership for a different gym

Source: Google

★ 5

Shout out to Carlos......Make sure you check in with him when u need that Membership.

Source: Google

★ 1

El gimnasio muy bonito y todo.. pero para cancelar la subscripción es una agonía..ya me robaron $100 de mi cuenta y sigo tratando de cancelar mi suscripción.
Es más preferible ir a planet fitness que está basura de gimnasio.

Source: Google

★ 5

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★ 1

Came 3rd day straight and hot tube is not working. Front desk staff is on their phone consistently and not helpful at all. Not coming to this LA Fitness anymore.

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★ 5

It was great. Michael was great

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★ 5

They have plenty of equipment, helpful staff, and the whole place is very clean

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★ 1

Liars! Thieves! Nasty!
My first and last experience with LA Fitness. Came in to request a day pass. My primary gym was closed for renovations. They said they don’t do free day passes. It’s $20 for a day pass. Once I paid and was granted access, there was a table FULL of free day passes just past the front desk. Oh the betrayal! These people lied to me and took advantage of me. When I tried to inquire about this dishonesty, I was ignored!
Additionally, this gym was very nasty. Equipment is dirty and outdated. Nothing in its place. Locker room and restroom was absolutely filthy and the entire place smells very bad like mold and poop.

Source: Google

★ 1

I have been member in this location since two year due to my mom health condition, doctor recommend to do spa in hot water. I have been paying $65 for two person every month. As my experience, most of the time they close the hot water and they don't clean pool always. There was a lots of sand in the pool and lots of people complain after 3 month they clean but shower place always looks dirty. In winter they close hot water and said that under maintenance, I have complain everyone but they don't care about anything

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★ 5

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★ 5

Good place to have a decent workout. Has sauna, swimming pool, basketball court.

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★ 5

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★ 4

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★ 5

Great location, plenty of equipment to have a great workout and the staff is really good

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★ 3

Kinda small. Limited equipment. One set of water fountains. But gets the job done.

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★ 4

Very clean and accessible. As far as the workout areas and equipment are concerned. Awesome experience!

Source: Google

★ 1

The bathrooms are too dirty, the entire gym in general is dirty and full of dust, the person who cleans is just walking around the gym greeting people

Source: Google