★ 5

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★ 1

Originally, I had an active membership at the Peachtree location. In February 2024, I visited the Johns Creek, GA location to cancel my membership and transfer there instead. At that time, a staff member offered me a promotion and encouraged me to keep my membership. I agreed, believing that my existing membership from the Peachtree location would simply continue under the new location.

However, I recently discovered that two separate accounts were created under my name — one at the Peachtree location and another at the Johns Creek location — resulting in double monthly charges since February 2024.

After reviewing my records, it appears that this issue occurred because a staff member entered my name incorrectly during the transfer, which caused the system to create a second account under a slightly different name. I was never informed that a new membership had been created, and I never authorized duplicate accounts or double billing.

This situation clearly resulted from a staff data entry error and miscommunication, not from any action or negligence on my part.

When I contacted your customer service, I was told that only two months of refund could be issued due to the cancellation policy. However, that policy does not apply here, as the duplicate billing was caused by an internal mistake during the transfer process, not a voluntary continuation of two memberships.

Source: Google

★ 5

I definitely recommend the John’s Creek location. Sean & Preston are super professional at the front desk. They check on my progress, classes, and training and make it feel like more of a community. Glad they are part of the management team. Thanks guys!

Source: Google

★ 5

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★ 5

Monte, the manager at LA Fitness, is absolutely top tier! He deserves recognition for the professional and attentive way he handles member concerns and for the excellent job he does running the facility. His leadership, communication, and customer service set the standard—this location thrives because of him!

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★ 1

If I could give them zero stars I would. My mom has been having several issues with one of the customer service representatives Sean. He has been claiming that she is not a member every time she walks in (she has been a member for 7 years) but this time he decided to yell at her from across the gym asking her to prove that she is a member. Even though she already gave her phone number and there is a picture of her in the system. This is not only rude but it is unprofessional to treat a paying customer this way. Not only did he yell at her but he proceeded to judge her for her accent while she was trying to prove that she is a member. LA fitness needs to take action against his unprofessional and discriminatory behavior.

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★ 1

Sunday Nobody showed up to open the gym....I waited along with several members till 8:10 then I left....this has happened in the past and continues....management needs to get a handle on this...

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★ 1

The worst! Especially the personal training and Preston most specifically. Got me to sign on for personal training, saying it’s very easy to get out of, which granted I wanted to start. The trainers are awful, push you through 30 min of rigorous workouts without any regard to how much you are able to do. No warm ups/stretches. I ended up getting a shoulder injury, severe enough that it’s persisted despite steroid shots. And when I go to discontinue it, they overcharge you but don’t pay you back saying “the VP has to do that”. Which they haven’t! Preston himself is never available to talk in person, avoids you and doesn’t call you back despite multiple phone calls! Discontinuing membership is the worst experience, again the manager Sean, is never available to sign the paperwork! Ugh the worst experience ever!! I could go on and on about the place itself, no staff at the front, broken equipment that takes weeks to fix and terrible trainers! I hate that I started here and it’s put me off gyms forever! Save yourself and go to Lifetime fitness down the street!

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★ 5

Great classes, great teachers!

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★ 5

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★ 1

Very disappointed! My husband’s money was stolen from his locked locker, and staff showed no concern or follow-up. This is the second time it’s happened at this location. Security and customer service are seriously lacking.

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★ 5

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★ 5

Great facility! Clean equipment, good variety of machines, and helpful staff. Membership worth it.

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★ 5

Very clean facility, spacious and good spread of exercise equipments.

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★ 5

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★ 1

If this is not the worst commercial gym I've ever worked out at, I don't know what is. For starters, there was not an employee in sight the entire hour + I was there. I wanted to get pricing for personal training but who was I supposed to ask if nobody is at the front desk? The lights are so dim, I had to fight the urge to fall asleep between sets. What is up with the music section and volume? Is this a gym or a jazz club? I expect more from a well-known brand, but I guess if you don't care about taking care of the customer, and it's just about your bottom-line, this is what you get. I hate to say it, but Planet Fitness is better than this location.

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★ 5

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★ 3

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★ 1

I had a frustrating experience at the front desk of the LA JC location. I arrived with my membership card, ready to attend a scheduled class. However, the staff member insisted that I complete paperwork immediately, even though I requested to take care of it afterward to avoid missing the class. This felt unnecessarily rigid and unaccommodating, especially since the class was about to start. As a paying member, I expect more flexibility and a customer-first attitude. This experience left me feeling unwelcome and has made me consider switching gyms.

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★ 5

Great gym very friendly staff

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★ 4

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★ 5

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★ 5

I love Zumba with Youngmi! You can actually follow her choreography - even if you're new - and get a great workout!

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★ 4

I joined because of the access to swimming pool but you have to take a chance to a lane being available

Otherwise I would like to see it stay open a little later. Say midnight

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★ 5

Love the swimming pool there.

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★ 5

Good LA fitness location for a decent gym . Clean and friendly staff. Been going there for 7 years now and recommend the gym

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★ 5

Get swole!

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★ 5

The front staff is amazing.

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★ 5

Very clean. Good parking. Equipment is ALWAYS fixed and ready to use. Astroturf field is in shape. No loud and obnoxious people at this location. Near places to eat after finishing workout. Heavy bags on the floor not in the aerobic room so you don't have to stop your bag work for a class. Some people will find fault with wherever they are. I am not one of those people. Love this gym.

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★ 3

Move ts back to 8 pm on the weekends💔🥀

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★ 4

The gym is great, weekend hours are an issue though. Please extend them.

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★ 1

Racistas , ninguno de las dos personas sentadas , uno hispano y uno americano , no quisieron atender en la oficina para aclarar por qué no podía entrar a mi invitado , cuando nos cobran mensual lo de dos personas, me parece una falta de respeto y denigrante que para cobrar y meternos una subscripción si tienen el tiempo disponible y toda la amabilidad . Pero para preguntas o aclaraciones no quieren hacerlo. Es una vergüenza. Hora 12:57 de la mañana del día 16 de mayo

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★ 5

*They have 3-day passes so you can try
*The Free Weight area is Amazing!
*Personal Training area is super!
"Excellent gym! Always impeccable, with a very organized and clean environment. The staff is very friendly and always willing to help. The machines are in perfect condition and there is a wide variety of equipment for all levels. Without a doubt, the best place to train. Super recommended!”

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★ 5

Great visit, thank you Renata for the welcome

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★ 5

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★ 5

Sean operationals manager is awesome he takes amazing care of the location in Johns creek. Always super clean. Enjoy coming to this gym.

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★ 5

Thanks for your help!

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★ 5

As a member I Been here couple times wish u guys open atleast this gym 24hours your market will skyrocket please consider opening 24hours!!! I hate going to planet fitness!

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★ 3

The facility is great but the weekend hours to close at 6:00 PM s getting ridiculous. When they changed it back in the fall they said it was due to “winter hours” and it is definitely NOT winter anymore and hours have NOT changed back. People need to complain more to management and get these hours back to normal! 6:00 is TOO early to close on Saturdays and Sundays. Winter is over.

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★ 5

Jonathan has great customer service and he is much appreciate

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★ 5

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★ 5

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★ 5

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★ 5

Good gym. Good folks. Clean and not too packed.

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★ 5

I have been to about eight LA fitness gyms in Gwinnett, Fulton, and Forsyth County, and this is the best gym. The 2nd-floor level setup as you walked in is fantastic. It is very crowded in the early evening, but the place is very clean, and people are, for the most part, very respectful.

I’ve been coming here regularly, and some high school teenagers are very obnoxious.

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★ 5

2025 0129 122047
How this make sense?

It's called LA fitness.

But, all I see is...

Huh?

I meant what kind of custo...

Amazing place.

5 stars.

Thank you for existing LA fitness.

I used to go the one that's the one long few years back.

When are they going to bring circular looking plates?

So the Deadbackflickers ain't got back issues due to angled plates restricting free movements of dripping the weights?

Anyways,

Sorry to the sideways.

Read some books.

Right after a workout, bring your shakened protein powder mixed with pre-worked caffeine injection for heart rate to sync your heart beat with asynchronous beats for sudden jump start for potential heart attack.

I meant let's go prime energy drinks along with monsters on the side.

I ain't got money.

Oops, sorry.

Brittany Spearmint told me to relay this message.

Featuring the RFK Jr. Senate hearings for I forgot.

P. S.
Vitamin D
With Cashews Nut milk essential for daily hormones.

Especially for both genders.

I think.

P.P.S.
Planet fatness imeant fitness has massage chairs.

Cheaper monthly payments.

I didn't know.

Source: Google

★ 5

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★ 1

Beware. Fraudulent billing practices at this location. They signed my daughter up for what they called a "two month summer membership" and is still charging her 7 months later.

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★ 1

No hot water. No functional jacuzzi

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★ 5

Definitely one of the better LA Fitness facilities in the area with regard to organization and upkeep. I had to give a shout out to Kaalum today, who I noticed was diligently putting weights away, organizing, and always seemed to be on the move, cleaning up after gym goers who seem to forget to put their equipment away. Nice work!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Gym closes at 6pm on a Sunday and Saturday they have been doing it last two week. It’s listed as 8pm on their app and door.

I just found out this is the newest times that they close. Crunch is looking better and better 7pm weekend and 11pm weekday for 1/3 of the prices.

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★ 3

Needs to fix their hours. 6pm closing time on weekends is ridiculous, and 10pm even for weekdays is too early. Even onelife has better hours on weekdays.

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★ 4

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★ 5

Great body works, zumba, pilates.. classes!

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★ 3

한번씩 날씨 좋은날은 문열어놓고 환기를 시켜야함! 심하게나는 땀냄새때문에 힘들때가 많아요~

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★ 4

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★ 5

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★ 1

The shower was disgusting there was mold everywhere

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★ 5

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★ 1

This location has some very nasty, unsanitary restrooms!!! the staff is extremely nasty also and it looks like no one ever ever clean the restrooms trash everywhere whoever is in charge of this location should be terminated for having the nastiest LA fitness in Georgia even planet fitness is cleaner then this location.

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★ 5

Updates:

I revised my previous review since the issues mentioned below have mostly been resolved by the new management/ salespeople/ staff in the past year or so and they have done a great job keeping this gym safe and sound and the equipments and machines updated and have made this gym a great place to work out, swim and play sports. I would also like to thank Sean B, the caring Operations Manager who spends 10-12 hours a day walking around the gym every day and checking on everything and everybody, as well as Royce G, the sales Specialist who is always pleasant, honest and has such positive attitudes towards members and visitors and tries his best to answer your membership questions and give you the best deal possible. Good job. Thank you all.

Old review: Very bad! Some of the new members and guests have recently turned one of the used-to-be best gyms in the area to an unbearable place that you just want to get out of it as soon as you walk in. People here can get away with literally anything such as slamming weights, getting loud when they are having a normal conversation, …
There are also people who come here not to work out (since they do not have proper gym clothes and should not be allowed to enter the gym in the first place) and they just come to mess around. The issues were brought up to the management’s attention multiple times but no action was taken. And 90% of the time, there is no manager present and they’ve got couple of young kids at the door who have no authoritarian power and experience in managing this place. They have made this used-to-be a very nice gym to a very disgusting unbearable place during rush hour.

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★ 5

I was new to the area when I signed up.
All the staff are friendly and helpful, Royce even offered to spot me whenever I needed it. Also if you play basketball there is pretty decent competition sometimes. 👍🏼

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★ 5

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★ 1

Most of the employees were Indian and didn't pretend to know even if I came as a member. And compared to the size of the gym, there were many Indian families in groups, so it was cramped, and I couldn't use the exercise machine I wanted to use.

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★ 5

I enjoyed my first visit as a guest at swim aerobics. Considering joining.

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★ 5

Good place to workout with enough equipment options.

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★ 5

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★ 2

The women’s room sauna is not working. The general manager is rude & It’s just always too crowded.

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★ 5

Nice location, nice people and good stuff members!

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★ 5

Nice friendly staff, spacious well kept gym with great amenities

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★ 5

Nice basketball court

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★ 5

Great

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★ 5

This is excellent LA fitness location

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★ 5

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★ 5

The place is very clean and lots of machines.

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★ 5

Free stuff

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★ 5

very nice gym

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★ 5

When it comes to choosing a gym, the environment and staff can make all the difference. A gym that prides itself on cleanliness and friendly staff not only ensures a pleasant workout experience but also fosters a welcoming community.

Firstly, a clean gym is a cornerstone of a good fitness center. It speaks volumes about the management's commitment to the health and safety of its members. In this gym, every piece of equipment shines, and the floors are spotless, reflecting the staff's dedication to maintaining a pristine workout environment.

Secondly, the staff at the front desk are the face of the gym, and their friendliness sets the tone for the entire establishment. They greet each member with a smile, are always ready to assist, and go above and beyond to ensure that all gym-goers feel at home.

Moreover, the front desk is more than just a check-in point; it's a hub of positive interactions. The staff there are not only knowledgeable about the gym's facilities and services but are also eager to help members with their workout routines or to simply offer words of encouragement.

The combination of a clean facility and friendly staff has a profound impact on members' motivation and retention. It creates an environment where members are excited to return, knowing they will be entering a space that is both hygienic and supportive.

In conclusion, this gym exemplifies the ideal workout setting through its impeccable cleanliness and the warm, engaging staff at the front desk. It's these qualities that contribute to a superior gym experience, encouraging members to maintain their fitness goals and enjoy every visit.

Source: Google

★ 5

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★ 5

Great place to workout!

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★ 5

Got some great machines and clean.

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★ 5

Cool place man

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★ 5

It’s a very nice gym with a lot of equipment and great management.

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★ 5

Great place to exercise

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★ 5

Get Service

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★ 5

Great workers

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★ 5

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★ 5

Great gym!!

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★ 5

Nice gym and clean

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★ 5

Nice gym. Not to crowded

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★ 5

I’ve been working out at the Johns Creek location for years. The gym is always clean and ran extremely well and is a great place to work out.

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★ 5

Always clean

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★ 5

I’ve been a member of LA Fitness for 12 years and have been to multiple clubs around the country and this club, my home club is just built different. They got functional training zone for soccer and other athletes they have bumper plates for Olympic lifts. They have something for everyone here.

Only thing I dislike, is some of the cardio equipment needs to be inspected but more importantly the Sauna is the weakest sauna I’ve been in.

Please crank up the heat in there. A good sauna should require only 10 mins and then you feel like you can no longer bare it anymore. I feel like I can sit in there for an hour.

Also maybe add in an Ice Bath that would be nice.

Edit: they have a tech that comes once a week to maintain equipment. 5 stars 4/10/24

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★ 5

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★ 5

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★ 5

Spa is good

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★ 4

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★ 5

Extremely clean! I loved working out here

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★ 5

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★ 4

Clean gym, good machines.

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★ 5

Love working out at this gym. Friendly front desk at check in, has excellent free weight area, well organized, clean, and spacious. Cardio section upstairs with multiple TVs, doesn’t feel crowded like other gyms.

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★ 1

Not a terrible club but needs some better management. When things are broken they usually stay broken. They don’t keep the club clean. They have toilets seats in the men’s bathroom that have been broken for over 7 months. Even the racquetball courts don’t get swept. The courts don’t have any air on them but they claim it has been fixed and it is clearly not fixed. The light fixtures have been broken for months. See picture of broken light. You tell manager and management and they just don’t care.

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★ 5

Love this gym, the staff is friendly and creates a warm environment. I’ve been here for 3 years and still find no reasons to go anywhere else.

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★ 5

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★ 5

Great place to work out! The people are nice and friendly. Gym is always clean and the atmosphere is fun!

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★ 5

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★ 5

I have enjoyed my experience at this location thus far and the front desk team members have been super helpful in any questions I have had!! Highly recommend to those needing to find a gym! Everybody does their own thing here and keeps to themself and makes people comfortable!

Source: Google

★ 5

The equipment is all fairly new and fully functional with a nice spread of options. The staff is extremely helpful and welcoming whether you're a new or experienced gym goer!

My favorite amenities are the sauna and the cardio machines. Though I do wish there were more available classes in the afternoon.

The space is clean, open and versatile, now if only they had a climbing wall... still I love this gym and highly recommend it!

Source: Google

★ 5

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★ 5

Great gym, great staff!!

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★ 5

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★ 5

Clean club. Involved in the community. Excellent, friendly staff. Favorite club to go workout.

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★ 5

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★ 5

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★ 4

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★ 4

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★ 3

It needs remodeling ASAP, old carpet, dirty walls, non functional water fountains, non workong showers and old equipment, managers take action.

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★ 4

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★ 3

No proper response.

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★ 1

Showed up at 8 am on New Years Eve as per modified open hours for holiday. Waited along with at least 15 more people outside and the gym is still not open. It's 810 am now. Really poorly managed.

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★ 4

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★ 5

I have had a great time working out at LA Fitness, and my trainer Yeonsoo has been awesome

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★ 4

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★ 5

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★ 5

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★ 5

Both Royces and Jackie are amazing. I love this LA Fitness, it is well taken care of and they always go above and beyond!

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★ 5

Yeonsoo is knowlegeable caring, great service, aewsome trainer!

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★ 5

I have been doing training with Yeonsoo for the past three months and I have been getting the best results. I would recommend everyone to be trained by him.

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★ 5

Yeonsoo has helped me a lot with shoulder strengthening to give me the best chance of staying injury free given prior shoulder surgeries, core and leg strengthening to head off osteoarthritis of one of my knees, and stretching exercises to increase mobility on both. Very knowledgeable!

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★ 5

Excellent training with Yeonsoo, he helped me reduce my body fat percent by 11% and dropped my weight from 187 to 168

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★ 5

Very cool for my health, I really enjoy training with Yeonsoo. Really enjoying the experience there.

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★ 5

Really is the best gym in the JC area. The staff is amazing and they are very caring. They go out of their way to please you as a customer and are always welcoming.

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★ 5

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★ 4

It is a 5 stars thanks to Sean at the front desk,
Minh Tao at Zumba, Yvonne at Zumba and Pilates, and Stacey at body works, Pilates and other classes.
Cleanliness has improved a little.
I wish the HIIT class would come back

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★ 5

Good services, good clean and good ambiente for training

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★ 5

Sean and Cathleen who work the front Dess at LA fitness make every every day a great, one with their warm smile and warm welcome

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★ 5

great place to workout

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★ 5

L.A. Fitness is great. Alot of equipment to work out with and the people are. Very nice. Kathy gives out the Good Morning every workout. She is great!!!

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★ 5

Great gym, friendly staff, especially Kathleen!!!

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★ 5

Favorite LA

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★ 5

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★ 5

Great gym… friendly staff!!!!

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★ 5

Great workout atmosphere! Staff is also friendly

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★ 5

Amazing service, great equipment, awesome environment. This LA has the best staff. If you need anything ask for Jean.

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★ 5

amazing gym , a lot of exclusive equipment and great employees

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★ 5

Place was really clean and the front desk was really helpful.

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★ 5

Love coming to this gym to clank and bang on the weights, employee’s always say hi and always say big man which motivates me. Love coming here it’s a vibe, the weights are in there places, always clean as well.

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★ 5

This place is one of the cleanest LA fitness locations I’ve ever seen.

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★ 5

I have been a member for double digit years and have been at this branch the last 3. Awesome place to hoop, lift, swim and mingle

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★ 5

10/10 the workers are really nice n equipment is rlly good

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★ 5

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★ 4

Very nice clean gym , verity of exercise classes, swimming, sauna and clean bathroom

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★ 5

Awesome Zumba Class

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★ 1

first time i came here i bought the 1 day pass for $20 and no questions asked let me in. second time i came i scanned a guest pass and the person didnt ask me anything. next time i come and scan the same guest pass they wouldn’t let me in because of this and that. they follow the rules when you dont have money to give them. dont come here

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★ 1

I should've listened to the rumors about LA fitness because this is one of the scummiest gyms I've ever been to... An ex worker here named Mukai did not cancel my first account when he said he would, so I was charged from two different accounts without them even notifying me about it. Then, when I came to ask the workers about getting a refund, they kept saying that they would leave a note for the operational manager or that he would come in to talk to me but he NEVER did. They also told me that Mukai was not working here anymore, so I was not able to confront him about lying to me and not keeping his word.

These guys make it almost impossible to be reimbursed and to cancel memberships. I can't believe how sly and unhelpful these workers are. I'll never be coming back and I'll NEVER recommend an LA fitness to anyone else.

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★ 5

Everything you need in a gym is here. Staff is very helpful

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★ 4

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★ 5

A place I don’t go often to :( I should be taking the full advantage of everything that they offer. Looking forward to change that 👍🏼

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★ 5

This gym is one of the best gyms I have been to. Their equipment is top of the line, their staff is amazing and super friendly, and their pool is awesome too. I would highly recommend coming here 10/10.

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★ 5

This facility is clean and has great customer service I enjoy using the pool sauna weights and gym.

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★ 5

Hannah is awesome!

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★ 5

Front desk staff was wonderful in assisting me with a rude personal trainer on staff. Waiting to hear from a representative to speak about my complaint. Front desk was very reassuring, calm and collected, and helpful in this situation. Whoever the 2 staff members working at 8am on 8/8/23, they deserve the upmost praise in customer hospitality

Source: Google

★ 5

I would love to write a five-star review for LA Fitness! The facilities are always clean and well-maintained. The equipment is top-notch and there's always plenty of it available, so I never have to wait to use anything. The staff is friendly and helpful, and the trainers are knowledgeable and supportive. I also appreciate the range of classes offered, from yoga to spin to boot camp, so there's always something new to try. Overall, I highly recommend LA Fitness to anyone looking for a great gym experience!

Source: Google

★ 5

I absolutely love this gym! It has everything I need to get a great workout in. The equipment is top-notch, and the staff is always friendly and helpful. The facilities are always clean and well-maintained, which is important to me.

I also appreciate the variety of classes and programs that are offered. Whether I'm in the mood for cardio, strength training, or something more low-impact, there's always something available. Overall, I would highly recommend this gym to anyone looking for a great place to work out and stay healthy!

Source: Google

★ 5

Amazing gym! Friendly workers and tons of great equipment. Hannah is superb at customer service

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★ 5

Great facility. Good people. Awesome gym.

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★ 5

This is the best gym i’ve been to with great staff Hannah is the best and clean equipment with environment

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★ 5

Hannah is amazing

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★ 5

Frequent this gym, and it's typically kept clean and is usually a good experience even when crowded.

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★ 5

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★ 5

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★ 5

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★ 5

Clean facility with excellent work out equipment.

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★ 5

Very nice gym. Has almost everything you could want. Swimming, squash courts, all exercise equipment, basketball court. Staff are very nice.

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★ 3

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★ 5

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★ 5

Nice place for workouts, swimming and relaxing

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Probably the best LA Fitness but super busy besides the morning. Attachments are not great.

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★ 1

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★ 5

Great gym, equipment, best of all indoor pool. Very clean, well run facility.

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★ 5

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★ 5

Shawn HELPED me get through a dark time in my life. I recently lost my father to cancer. My wife left me and took my two children the pride and joys of my life. I met him at Chipotle and he convinced me to join his gym. I use that pain of those losses to fuel my fiery fighting sprit. I have lost 13 pounds and have completely changed my lifestyle and mindset. I thank this man every time I see him for helping me to keep moving forward.

Source: Google

★ 1

Extremely disappointed. They are supposed to open the gym at 5:00 AM. No one showed up today, and they do not have an emergency number to call. 👎

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★ 1

People that show up at the gym at 5am are serious. It’s 5:10 and the person that’s supposed to open the place is not here yet. People are waiting outside and some people already left. That’s unacceptable. Who’s in charge!

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★ 4

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★ 5

I really like this one they have what you need to get fit

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★ 1

I would not come to this gym starting in January. Avoid it, it will be a zoo packed with people. Go to a different LA Fitness

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★ 4

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★ 5

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★ 5

Excellent

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★ 3

I decided not to join. The facility is beautiful and very clean, but if you are hard lap swimmer, the pool temperature (84F) and environment are not conducive to a productive workout: at least it's not for me. And although this LA Fitness is in a good area, the parking is frustrating ordeal.

Source: Google