★ 3

Disappointing that Fox News Channel is no longer a news option on the TV screens that actually work.
Only CNN and MSNBC.

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★ 1

ALL the shower curtains have MOLD on them. I wish I was kidding…. This is unacceptable

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★ 5

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★ 3

Well, I was considering this gym but after reading the reviews, nope! I was driving up to Youfit in Kennesaw but it is a little far for me. Youfit which just sold is great, clean and the equipment is some of the smoothest equipment that I have ever used. I may have to rethink the drive.

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★ 1

rusty wore out equipment , took my money elsewhere .

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★ 2

Know your audience. I signed up for a personal coaching session and was shocked. Trainer was overweight borderline obese. How do you sell me something that you don't believe in yourself.
I am a triathlete and also do Nastar ski racing in the winter. He asked what my goals are. Almost wanted to say not look like you.

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★ 5

Just want to thank the young woman with the braid who wears glasses sometimes, and is always smiling and greeting at the front desk. Today a guy put 5 or 6 plates of 45 lbs on each side of the leg press and decided to leave it like that and it’s a hassle for other people and elderly people too to put them away especially 5 or 6 plates of 45 lbs on each side. However the young lady went over there and started organizing the plates and the guy came over and the young lady told him something about the plates and organizing them, thank you so much LA and the young lady, and no disrespect for the guy. Also I’m happy La upgraded their stair-masters, other ones were run down & broken. 🫶

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★ 3

I really enjoy coming to the classes. However, when I attend the 7 p.m. session, it’s frustrating that about 15 minutes before the class ends, random people often walk in to take pictures and watch. It feels uncomfortable and distracting. I don’t think that should be allowed. Other than that, it’s been a great experience overall.

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★ 5

Lexi is absolutely amazing! She’s always smiling, super friendly, and makes everyone feel welcome the moment they walk in. Her positive attitude and kindness really brighten up the gym. It’s always a great start to my workout when Lexi is at the front desk she goes above and beyond to make sure members are taken care of. LA Fitness is lucky to have her!

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★ 1

Me and my wife have been using this gym for a while. Nothing to complain of gym equipment but the strange employee at front desk .
Couple of month ago we saw her first time and she asked us to sign the waiver form although we have signed it on the first day when registered ourselves to gym. we were forced to do and we respectfully signed again.
We didn’t see her since that day for 2-3 months until today October 23, 2025 at 6.15PM. As soon as we scanned our code she started saying the same process again.
I called her manager at duty to clarify what’s this new rule only when that employee is on duty. she said they do this for every time which is not true. It didn’t happen with us any other times when we visited the gym for 8 months.
Manager then said she will train other employees to do it for everyone.
We are really confused and frustrated about this situation and if this happens again, we are canceling our membership..

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★ 5

Lexi

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★ 1

The lady kevia at the front attitude is very horrible she will make you want to cancel your membership or don’t even get a membership or a day pass she needs to work with prisoners bad interaction each time

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★ 5

Son buenos chicos los recomiendo 100% buena atención buen servicio

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★ 5

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★ 5

Lexi is An amazing person it’s always a pleasure to see her smile when I come in !!

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★ 5

Lexi is the best staff member here ! Always energetic

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★ 1

Do NOT go here. Biggest scam of them all! I was traveling for business and wanted to do a three day trial. Was told they dont have that. I paid for a membership, just to use the place for 3 days. Thank God, I read the paperwork they give you. I would be charged monthly and I could cancel the membership in 7 days for a full refund. The people NEVER mentioned any of that. Scam artists.. Mind you, I'm not from Georgia and they dont have a LA fintness anywhere near where I reside. Terrible communication skills from the people who sign you up. Honesty is a plus, just saying. I did however receive a refund.

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★ 5

LA Fitness is the best gym of all time.

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★ 5

Put up some shots, and biked a little!

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★ 1

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★ 5

Excelente lugar 😃 gracias

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★ 1

Very disappointed! I have been coming here for over 2 years but recently it looks like no one cares. There are no sanitisers anywhere for the past 3 days and when you ask some one there is an excuse
So unhygienic to use equipment that has not been cleaned or sanitised

This location management just doesn’t care. Strongly suggest go to another location if possible.

UPDATE

Today September 6 and once again they are out of sanitizers. I don’t know what will it take to get it all straight. Perhaps health authorities are to be made aware.

I have never encountered this situation at any other of their location

It’s a shame

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★ 5

Lexi was my girl today!!! I called to see about upgrading my account. I have never called LA fitness in my life by the way. Lexi answered and the first thing I noticed was her super energetic and kind voice! ✅ She quickly accessed my account and let me know I already had nationwide access, she explained to me some other fantabulous benefits and we even had a little girl moment 😂😂 of excitement for me and my ability to go anywhere I want!! She really made me smile and honestly we need more people like her. She had customer service down to a T, but it also felt like she was genuinely happy for me. I love when people are just kind. We all are going through things and sometimes just having someone be happy for you is all the boost you need to GET YOUR AZZ UP AND WORK IT OUT!! Thank you Lexi! I hope all of your meals are always hot and your drinks stay cold sis. Kindness goes a long way and you’ve got it.

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★ 5

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★ 5

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★ 5

I would like to give a thumbs up to a trainer named Mattie. She's knowledgeable and knows the proper use of the gym equipment. I never considered that working hard with a trainer would be fun but with Mattie it was. She contnues to help me with any questions or guidance I need.

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★ 1

KIDS KLUB LA FITNESS
TAKE HEED IF YOU HAVE A CHILD WITH A DISABILITY
I’ve been taking my son (who has high functioning Autism) to the Kids Klub at LA Fitness Terrell Mill for almost a year and never had a single issue until Ms. Vaughn started working there.
Suddenly, she began alleging that my son was being “aggressive,” which is completely out of character and not supported by his daily ABA therapy reports or the previous Kids Klub caregiver, Ms. Karen, who worked with him regularly without problems.
Since Ms. Vaughn, I’ve noticed inconsistent and unfair treatment — one day Ms. Vaughn said the maximum number of kids allowed was 15, then the very next visit claimed it was 10 and refused to let my son in. She’s also suggested I bring in a device to keep him occupied instead of encouraging him to play, also upon entering the kids klub one session I heard her telling small children to keep the toys off the floor, which is unacceptable in a kids’ center.
Now my son has even been banned from the Kids Klub without ANY documentation, proof, or communication with me as a parent. If his behavior were truly an issue, I should have been contacted immediately, which NEVER happened. I was completely dumbfounded when I was able to check my son in at the front desk with no issue, just to be told by Ms. Vaughn that my son is banned.
As a parent, I feel my son has been discriminated against because of his autism, and I cannot recommend this location to other families until LA Fitness addresses this issue with accountability and fairness. Children with disabilities deserve to be treated equally and with respect — not singled out.

UPDATE 8/19
Called up to the gym & I spoke with Lexi, the manager of the store and she was absolutely no help, she claimed she could not find his parent's information when prior to me leaving yesterday, (8/18) I wrote my name, my sons name and my telephone # for contact, she never intended to reach out to me honestly and that was a very weak excuse to not reach out for such a urgent matter. She also advised me they have no policy whatsoever on the max amount of kids that get to be in the kids klub, the caregiver gets to make that call. I find it very hard to believe that a company as large as LA Fitness has no set guidelines on the absolute maximum amount of kids allotted in the facility at a given time.

Further more she explained they don't have any cameras in this kids klub, so we cannot confirm any of these incidents because guess what? THERE WAS NO DOCUMENTATION or INCIDENT REPORTS! So now its all on a he say, she say basis.
Lexi also mentioned she walked in and seen my son being physical with another kid, yet she did not reach out to me, AGAIN the incident was NOT documented.

Lexi mentioned that the employees in the kids klub are not trained to handle children with disabilities, on my sons 1st day with Ms. Vaughn, i advised her he has autism - THAT WAS HER OPPURTUNITY to be transparent with me, not once did she say anything to me. Prior to Ms.Vaughn, we had MINIMAL issues.

These are serious allegations and should be handled as such, why are they not taking this much more seriously with proper documentation and also involving me as the parent more.
No one has ever called me or came to get me while in the gym to come get my son for these accusations to be SO severe that he is banned.

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★ 4

The location is very convenient with plenty of parking. The trainers are really good and I highly recommend Mattie. I trained with her for a long time and she was always upbeat and gave me the courage to keep going.

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★ 1

All the money we pay for this gym for them NOT to HAVE CAMERAS is insane. I was violated with someone stealing my personalized hoodie and all the host can ask me was I sure I brought it in. It’s raining outside I definitely wore it inside and someone else wore it, pack it stole it what ever. No one turned it in and LA Fitness has no cameras for me to find out who grab it from my personal belongings I keep near by. This is frustrating and hurts cause it’s a sentimental hoodie that I can’t replace. So thanks for not protecting the gym enough yet have you pay crazy intuition fees and annual fees for no reason at all.

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★ 5

Mattie. The absolute best part of LA Fitness is Mattie. My weight is down. Cholesterol? Down. Blood pressure? Down. And I'm so much stronger too.

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★ 5

Been going to this LA Fitness for the past 2 years. Mattie was my trainer and she is amazing! After about 10 years away from the gym I was nervous to get back into it, she made me feel comfortable being back in the gym. She didn’t judge because my lack of knowledge, Mattie made sure to show and explain what we were doing and why. She understood my goals and I was able to achieve them with her guidance and help. Even thought I’m no longer training with her, I’m still able to ask her questions about workouts and dieting.

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★ 2

This gym is dirty and the machines are in ill repair. On the 4th elliptical I tried, I put my water in and it fell to the floor. The holder was broken. The machines are awful.

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★ 5

Very Friendly atmosphere. Front Desk staff are amazing and very helpful. Anytime I have a question, they go above and beyond to help answer them. The facility is great and they have machines for every body part and the suana OMG!!! If you are looking for a great place to work out and distress yourself... LA Fitness Marietta South on Terrill Mill Rd. Is your place!

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★ 1

the courts are closed and it’s ridiculous

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★ 5

I spoke with a young lady today, her name is Lexi. I am a senior citizen and was inquiring about joining the La Fitness silver sneaker program. Lexi was extremely helpful and very friendly, she gave me information about their programs and all the schedules. It was such a pleasure to speak with her.

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★ 1

Been coming to this location for years the higher ups not fair at go in today they shut the gym for a fight I understand safely but the front was 1s let the guys & offf a guest pass other people memberships so it’s sucks the gym is shut down for altercation that happen when it should’ve been a protocol because didn’t check the guys have them a guest pass I thought a guess pass for only working out not playing basketball barely unfair I will not be coming to this location & just done with LA fitness !!!!!

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★ 4

Staff is very friendly and the place is very clean!

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★ 1

Not the right crowd ! Fighting and abuse of machines .

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★ 4

The facility is pretty nice. It’s got a lot of amenities, and even though I didn’t use everything there, it seemed like most things were well kept. I’m not a big fan of the layout of the machines, it seems like things are everywhere in the workout area feels a bit cluttered. The basketball court is in desperate need of a better ventilation system. When they have the door closed because of the noise that comes from the basketball court, it gets very steamy and smelly in there. Overall, this is not a bad location.

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★ 5

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★ 5

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★ 5

Training with Leah has been absolutely amazing! I was someone who felt very uncomfortable at the gym, not really knowing proper form or what machines to use for what I wanted. Leah made me feel completely comfortable and confident now when going to the gym. Her training is great because I can tell she is dedicated to helping me with my fitness goals. She always takes time to explain things clearly, correct my form, and honestly brings that positive warm attitude when working out. If you're looking for someone to help you with your fitness goals, Leah is someone I highly recommend here at Marietta's LA Fitness. You'll be in great hands! :)

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★ 1

They lady at the front desk was very rude to me. I thought about getting a membership, that made me change my mind. It was a white lady with a ponytail

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★ 5

Got a great swim in. Beautiful people and clean facility.

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★ 1

I had an extremely unpleasant experience at LA Fitness in Marietta, due to the completely inappropriate behavior of a staff member who identified herself as “Kitty.” I’m not even sure that’s her real name, because she hesitated before saying it, which made me think she may have made it up.

I went in to ask about the membership options and the 3-day free trial, which is clearly advertised on LA Fitness’s official website. Instead of being helpful, she was rude, impatient, and dismissive. She claimed not to know anything about the promotion, and when I showed her what was on the website, she became even more unprofessional.

She even made annoyed sounds with her mouth — like “URGH” — clearly showing she didn’t want to help. Her body language and tone made it obvious that she was irritated just by having to talk.

Honestly, based on the way she treated me, I believe she is extremely racist. And I also got the impression that she simply doesn’t like speaking to people who don’t speak perfect English. Her attitude was cold, disrespectful, and completely unwelcoming.

LA Fitness should take this seriously. A gym is supposed to be a supportive environment — not a place where people are treated like a burden for asking questions.

I do not recommend this location at all.

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★ 3

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★ 4

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★ 5

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★ 5

I’ve been going to this LA Fitness for about 6 years now. After the pandemic, I decided to take my training more seriously and started training with Leah. We've been working together for about two years now, and the progress I’ve made in building muscle has been incredible. She’s knowledgeable, consistent, and really knows how to tailor each session to keep things challenging but manageable. I came in with general goals to gain mass and strength, and she’s helped me hit milestones along the way.

Leah strikes the perfect balance between pushing me and keeping the workouts enjoyable. She’s always paying attention to form, progress, and making adjustments when needed. If you're serious about getting stronger and want a trainer who’s committed to your progress, I can't recommend her enough.

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★ 4

PT Leah Smith went above the normal call of duty to ensure I achieved great success. I suffered from a major back injury, so I sought out guidance to help build back my strength after finishing Physical Therapy. I played sports through college, so I was used to intense workouts, but Leah cared more about my technique for overall best results. It was humbling at first, but extremely effective in the long run. Now I can work out 3-4 times a week on my own. Some key takeaways that I implement in my workouts are: always warm up (injuries if you don't), focus more on technique than adding weights (doing the workout correctly will yield faster results and strength), visit a chiropractor regularly (some soreness/injury can come from being out of alignment), and make time for your core!”

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★ 5

This gym is fantastic! It has everything you could want, well-maintained machines, a wide variety of workout equipment, and amazing extras like a sauna and a swimming pool to help you unwind after a tough session. Whether you're here to lift, do cardio, or just relax, you’ve got all your bases covered under one roof.

The gym hours are perfect too, making it easy to fit a workout into even the busiest schedule. It’s a great spot to de-stress and get in a solid workout, no matter what time of day you can make it.

A special shout-out to Dianne at the front desk, who is always so welcoming and helpful. She brings a smile every time and really adds to the positive vibe of the gym.

Highly recommend this place if you’re looking for a well-rounded gym experience!

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★ 5

I just wanted to take a moment to appreciate Dianne at LA Fitness — she’s truly a gem! From the moment I walked in, she greeted me with such positivity and professionalism. Dianne is always friendly, approachable, and goes above and beyond to make sure members feel comfortable and supported. Whether it’s answering questions, guiding through the facilities, or just offering a motivating smile, she brings such great energy to the place. You can tell she genuinely cares about the members and takes pride in her work. Keep up the amazing job,

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★ 5

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★ 3

Decent

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★ 3

Broken aerobic equipment and men’s lockers not repaired. Sinks often out of hand soap.

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★ 1

I’ve been at this gym for two years for the wonderful classes but I’m considering cancelling due to the extreme heat in the class rooms. There are no overhead fans in the dance/yoga rooms and every time class members request fans, staff says the company won’t cover them. Last summer the AC was out due to part issues for TWO WHOLE MONTHS. This is ridiculous!! People are hot and LA fitness would rather wait until someone passes out from heat exhaustion than invest in the customers with need for ventilation.

I’m writing this AS PER REQUESTED via LA fitness customer service as a last resort. Add four new oscillating fans to the dance room or you’ll be losing out on quite a few customers this summer.

Stop being cheap while taking customers money every month and STOP giving your staff members a headache by paying out of pocket to keep customers happy. Do better!!!

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★ 5

They got a couple kinks here and there (trainer set up is a little rough around the edges and I got my picture taken voyeur-style lol), but overall, it's a great place. Most of the staff are fun, friendly, and/or professional(shout-out to Jada, Lexi, and Popular! And sorry if I mistyped any of your names!). Every question I've had has been answered by the team working there. They have a decent set of equipment, a pool with 3 lanes, saunas, and a spa (small hot tub). They also have classes (like club pilates, aquafit, and Zumba), rooms for hitting balls against a wall (not sure what that's called lol), and a nice little smoothie bar in the corner inside. The place is also about 5 minutes from where I work. All-in-all a very nice experience, and I plan to continue going here for the time being.

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★ 5

This gym is off the hook when it comes to community vibe. The front desk team is always uplifting, greeting you with real positivity. The guys in the sauna are hilarious, and people on the floor are open—they’ll teach you what they know if you show up sincere and hustling. I love Terrell Mill. It feels like extended family—like a second church, especially with the fellowship spirit running through the place.

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★ 5

Logan ls the best

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★ 5

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★ 5

Adriano was muito helpful! He was so friendly, I’m excited to call this location my home gym!

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★ 5

Adriano is amazing, helping people with amazing work!

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★ 5

Amazing staff , very friendly very customer service oriented ! Love them

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★ 5

The best customer service, always clean the best one I I’ve been so far😊

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★ 5

Could definitely use a refresh on the equipment but the gym itself is kept neat and tidy. Bathrooms always clean.

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★ 1

Been a member for +3 years and wanted information about adding my wife to my plan. I believe her name is Ali, middle aged lady, said she could help and proceeded to peer pressure me into trying to drop $150 right then and there. I was just asking for a quote and made it clear from the start, I just want to know the available options. Terrible attitude and said we're done if I'm just going to waste her time. SORRY FOR ASKING YOU TO DO YOUR JOB WAS A WASTE OF YOUR TIME. You can now go back to scrolling on your phone lady.

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★ 3

The womens sauna is so funky, it smells moldy and dirty.

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★ 1

Great sauna temperature and a spacious gym. That’s about all of the positive things that I can say. The female staff is fine but the male staff thinks that they are enforcers. I was in the locker room 3 minutes after close and this staff member began berating me with passive aggressive comments as if I was the scum of the earth. On a separate occasion, another staff member literally started a fight with one of the club members for not leaving the sauna 5 minutes before close. This is after they already moved their weekend hours up two hours from 8pm to 6pm. At the same price of course. The only good reason to go here is if you live close and enjoy the sauna.

The equipment is constantly broken especially the stair masters. Those usually only have 2-3 in operation at a time. The rest of the equipment is mediocre.

If you have the cash, go to Windy Hill athletic club. If not, go to Crunch. The only reason to come here is for the sauna.

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★ 1

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★ 4

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★ 5

It’s awesome

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★ 3

It's okay, this place needs remodeling and replacement for the machiens such as the stairmasters...one of them was broken and I slightly was holding onto it and almost made me fall..another thing is that the bathrooms need ventilation, every morning it smells like bleach from the pool which I get that they someone have to get rid of the water but the smell be stinging my eyes and nose..other than that the cleaning seems good...maybe more in the future it can be remodeled , bathrooms, some machines, lockers

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★ 1

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★ 2

They use to be open on weekends until 7. Now it's 6 and getting off at 5 from my job. I can't go there on weekends anymore. Too early closing time!

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★ 3

This gym is a bit outdated. Their old machines are still using the 30-pin iPhone connection that's been out for a while since 2013. The locker room was a lot nicer than the gym floor. There were signs up telling us about the dangers of steroids. I think it's good they're aware of the problem, but it's a red flag for me. I'd rather work out in a gym that's not filled with people who are just juicing.

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★ 2

I've been coming to this LA fitness since 2022 after moving to the area. I'm in here 2-3 times a week and I purposely time my just cardio and core days for when I have to go after work because this place is so busy. Love the staff and the place is usually clean BUT--

Fix your STAIRMASTERS. I cannot believe you got me to the breaking point of writing a review, but here I am. Only TWO of them are working now. I have never seen the whole fleet operational ever. People are now lining up to use them. This has gotten absurd.

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★ 5

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★ 5

Lady Leah at the Terrell Mill location is great to work with & is willing to work with schedule. Highly recommend! 💯

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★ 5

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★ 5

If you are looking for a personal training Popular is the best one

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★ 5

I use the 1453 TERRELL MILL ROAD location and work with Leah S. She is a wonderful and patience personal trainer whom I highly recommend!

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★ 5

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★ 4

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★ 5

The personal trainer Leah Smith is absolutely the best! She helped me lose weight! She is definitely a value add.

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★ 5

Leah, the personal trainer, helped me get started on my fitness journey at this location. She is simply AMAZING. After having a baby, she has assisted me in getting back in shape. She is punctual and extremely reliable; she always has a workout schedule planned and is ready to start training promptly. Leah makes sure that I always use the proper technique to prevent injury. She also shares useful eating tips for maintaining good health in addition to her knowledge of fitness. Leah is the only person I would want to train me, and I always look forward to our sessions together.

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★ 5

Come to LA fitness and train with Leah Smith! She has helped me with my stamina, I’m 6’7 for reference! She has created an enjoyable work out plan that fits both myself and my wife’s needs! Her flexibility is an asset, as she is able to accommodate two people at the same time with different goals in mind! I’ve lost 20 lbs which has been a huge accomplishment for me and my wife has gained muscle which has given her so much more confidence! We honestly wouldn’t even be members if it wasn’t for Leah!

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★ 5

Marietta South Gym's standout feature is undoubtedly my personal coach, Leah S. As a busy professional frequently on the road for business, I had struggled for years to establish a consistent gym routine. That all changed when I started working with Leah.

Leah’s exceptional expertise and dedication shine through in every session. She designed a customized fitness regimen that fits seamlessly into my unpredictable schedule. Her ability to effortlessly set weights and equipment positions reflects her true mastery of the trade. Leah's unwavering support and commitment have propelled me toward my fitness goals, and her guidance has made all the difference in my journey.

Leah has gone above and beyond to ensure my success, demonstrating unparalleled professionalism and genuine care. Her presence at the Marietta South gym is a major reason I remain loyal to this facility—without her, I would likely seek out another gym entirely.

I wholeheartedly recommend Leah to anyone seeking genuine, transformative support at the gym. Her expertise, dedication, and passion make a meaningful difference in your life and fitness journey.

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★ 1

The morning lady in front desk is not useful.

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★ 5

The staff at the front desk were great getting me started. Very professional & made sure I was good to go. Thanks.

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★ 5

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★ 5

A very spacious gym, with a lot of variety and quantity of the same equipment, so you don't have to wait long for other people to leave. I don't hire a personal trainer, but everyone is very friendly and polite. Every day when I arrive, the reception is lively and happy even though it's 5 in the morning. Great team.

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★ 4

I love this place!

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★ 5

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★ 1

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★ 3

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★ 2

Got ringworm here at the start of 2025. Need to clean better more often

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★ 1

Went to cancel membership and was told no one could help me..

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★ 2

I recently joined this location because it’s close to my job, I also have a gym membership at planet fitness near my home. This LA Fitness is twice the price and the quality of the machines here are incomparable. The difference between the quality of equipment when comparing the 2 gyms is like night and day. The stair master looks ancient (2 were broken) and potentially a safety hazard, everyone other machine I got on was filled with rust. There really isn’t any excuse for the machines looking the way they do, the place needs a serious facelift. I put 2 stars because all the staff I encounter are always friendly.

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★ 3

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★ 5

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★ 3

They're doing a better job of keeping the place clean. Still have app and checkin issues but in the last month they've done a better job of keeping trash cans empty and paper towels and cleaner refilled.

Facility is still showing it's age more than it should and not as clean as most other LA Fitnesses I've been to.

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★ 4

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★ 5

This gym is amazing! Gabe and Allie were able to answer all my questions. Equipment is always fixed in a timely manner and the gym is clean. I would highly recommend!

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★ 1

Disgusting

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★ 1

I find it unacceptable when the men’s locker room and restroom at a gym are dirty and poorly maintained. Cleanliness is essential, not only for basic hygiene but also to prevent the spread of germs and illness. Walking into a restroom stall and finding no toilet paper, paper towels in inappropriate places, and trash all over the sinks is extremely frustrating. Honestly, I regret getting a membership at this gym because of this experience. The state of the men’s locker room was so bad it made me feel nauseous. Cleanliness should be a top priority, and it’s disappointing to see it neglected like this.

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★ 4

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★ 1

I’m a member there, Pool is disgusting and has algae growing at the bottom. I wonder what the manager is doing every day ?

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★ 5

Decent gym for the right membership cost.

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★ 5

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★ 4

Good

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★ 4

I have been attending the body works classes for about a year now. Every class we need a mat as part of the class. It’s been now 4 week that there are NO mats. If we are supposed to bring our own equivalents to class why should we pay to attend a gym, I could then just buy what I need and exercise home. We were told that manager has already ordered new mats but it’s been more than a month now 😡

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★ 5

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★ 1

This location is just nasty. Old worn down mildew looking equipment. Even the people look moldy everything just MOLD. Yuck! Will never return.

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★ 1

If I could give zero stars I would. The facility is good but the trainers and the staff are unprofessional and rude. Especially the head training manager. If you can go to the gym without a trainer, great. But if you are going to spend your money on personal training, DO NOT go to this location. I was injured by a trainer because she did not know what she was doing.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I’ve attended this facility a year. Over this time I experienced 4 separate occasions in the busy w/o evening
were a female custodian enters the men’s crowed locker room to clean & empty the trash, in areas including toilet , sauna,shower,dressing area while men are present and undressed… No warning, no shame , no privacy and no respect. On each 4 occasions I made management aware in writing of these incidences, yet nothing continues to be done. Not just one female custodian but two different ones. I don’t think this would go over well should a male custodian enter into the women’s locker room in such a fashion which would be so disrespectful and insensitive. After 4 separate times notifying management, last time on this past Wed. Aug. 14, 2024, I’ve come to the conclusion, LA Fitness has the attitude….we don’t care, y’all just deal with it!

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★ 5

Favorite LA Fitness by far. Love the staff, equipment, and location!

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★ 5

Increible

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★ 1

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★ 1

My family had a very rude and dismissive interaction with staff member Bianca. Bianca was indifferent to listening or displaying any empathy to someone who has been visiting this gym on an Active and Fitness membership for over a year and a half.

Active and Fit has made changes to its program. This has caused some changes. I understand not everyone is on the same page at this point. But the rudeness that I encountered while just trying to have a conversation with Bianca to provide information was met with curt responses and arrogance. To ask my daughter to call A&F on a Sunday (when they were closed) meant you couldn't have been an expert on the program.

I initially asked to speak to a manager and was asked "what for". The response I recieved was to come in so that we can call A&F (again they were closed). The conversation felt like an inconvenience, where again, the persona was one of "since I'm the expert I don't have to address your concerns" (I did reach out to Kristina Ward to share this experience as well).

Overall the total experience with Bianca lacked basic politeness and helpfulness. As a veteran in this community, I don't think it's too much to ask to hear your consumers out and maybe say, hey we're having some trouble with your membership, but I'll let you in today and tomorrow when the offices open we'll see what we can do figure out to resolve this.

My daughter may return to this location. But I cannot recommend this gym to friends, family, or veterans.

Source: Google

★ 5

I don't go for the gym, but for the Amazon Locker. Very convenient and the staff is nice each time even if you aren't a member.

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★ 5

Personal trainers really care and I love the staff! I'm recovering from a plateau shattered, tibia and a fracture. They're extremely motivating through this process. With them. I'm way ahead of schedule for healing

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★ 3

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★ 5

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★ 3

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★ 4

Equipments are slightly below average LA fitness.
There are some stain in the pool and shower room may need some upgrade.
but staffs are pretty nice so still a 4 stars in my opinion.

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★ 5

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★ 4

The gym is generally clean and well-maintained with plenty of machines, but the air is pretty stale - it’s always warm and muggy with no moving air, especially upstairs in the cardio area.

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

Had an amazing customer service experience with this location!!! Jerome the manager is just magic!!! Attentive, great listening skills, empathy, in overall great customer service not like Austell location. Definitely will switch locations and frequent this one in a regular basis.!

Source: Google

★ 3

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★ 1

Very dirty now. They had a good janitor. But refused to get him any help. I feel bad for that dude.

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★ 5

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★ 1

So much of the equipment is broken that it really makes no sense. I’d rather transfer my membership to the new Crunch in Marietta than keep dealing with this.

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★ 5

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★ 1

Night crew on 3/8 was terrible I was mistreated when I walked in . The lady with the short cut needs an attitude training towards members . She’s going back and forth with other members about putting up weights ,kicked people out a few minutes before closing time, I was very displeased with my visit , so much so that I am taking time to make this review , however this was a bit much , do better

Source: Google

★ 1

The manager here clearly doesn’t like his job and has zero customer service experience. This gym it’s disgusting and constantly smells like a porta potty. If you want weird creepy man to stare at you all the staff does nothing feel free to go to this location. Matter of fact it’s any LA fitness I’ve ever been to ever.

Source: Google

★ 5

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★ 5

Sauna was hot, some locations aren’t as hot as this one.

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★ 1

Double check your bank account after signing up here. The manager used my credit card information for someone else's membership 2 days after I did mine.

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★ 5

I’ve been to quite a few LA Fitness all over but the hospitality and overall customer service is immaculate. Jerome and his staff are all amazing. I always feel welcomed. Keep up the great work Jerome.

Source: Google

★ 5

S/o to Jerome! He has been awesome in helping me with sign in and is always so patient with my kids! Best manager!

Source: Google

★ 5

Great gym, friendly staff. Jerome and Dennis are super helpful.

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★ 5

Great gym Jerome is amazing!

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★ 5

Allie makes this club “sing and dance”. She puts her all into making this the club where people want to be.

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★ 4

nice place to work out...

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★ 5

Jerome is the best!

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★ 5

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★ 1

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★ 5

I love LA Fitness classes and instructors! Since I can’t get motivated to work out on my own, it’s nice to be able to go to a variety of classes with multiple location options. One of the best memberships I have.

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★ 1

don’t treat costumers with respect

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★ 5

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★ 4

Clean but a bit crowded

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★ 4

Love the fitness classes & Club Pilates located in the gym.

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★ 4

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★ 4

This is my favorite LA over the Smyrna or Austell locations. Thankfully Kids Club is finally open.
Night shift staff is very nice too

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★ 2

Scheduled a tour but the tour person wasn’t there.

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★ 5

Mr. Dennis H, GM, amazing. He is efficient, and helpful with an open and friendly face. The facility is huge and it’s clean, all the equipment works!!!

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★ 4

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★ 5

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★ 5

Brandon was soooo helpful getting me signed up for the gym after my move!!!!

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★ 5

This place was 10 out of 10! I went in to go talk about a membership and I sat down and spoke with Jade. She was so diligent and so intelligent with the numbers and really laid everything out for me so there was no hidden fees or anything like that. The facility was so kept it was so clean. I spoke to two different club, pride members, KJ and Julia at the front they were so friendly. They kept conversation quite well. This is one of the cleanest LA fitness. I have been to in the metro Atlanta area and I would 100% recommend this to anybody else.

Source: Google

★ 5

Jade Shipman was very professional and the process to sign up was quick and easy. She was friendly and personable. The facility is clean and well-maintained.

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★ 4

Always can get a good workout done, very clean and pleasant environment.

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★ 5

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★ 4

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★ 5

Miles keeps the gym so clean and is so nice and very helpful.

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★ 5

I renew my membership because had good experience in this club and It was so fast and easy with their professional staff.

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★ 5

Shout out to the head maintenance Miles- This gym wouldn't be clean if it wasn't for him. Thank you Miles for caring to do so much ! You are greatly appreciated!!!!!!

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★ 4

Sign up was smooth and easy. Thanks Dennis! They have gym equipment like a gym should.

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★ 5

Miles works so hard on keeping the gym clean and presentable. He is so friendly & kind.

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★ 5

Amazing experience, well kept locker room, machines work effectively all in all an amazing environment!

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★ 5

I love this location! It is super clean and has a lot of amenities to use. The staff are super friendly and attentive. The equipment is always fixed quickly and clean. Out of all of the locations in the area this is my favorite by far.

Source: Google

★ 5

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★ 5

Great staff, Mar does a great job with every need!

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★ 5

Great gym, Mari was extremely helpful. The gym has a good balance of equipment and space. Would recommend for a solid workout.

Source: Google

★ 5

I havent been to the gym in a while so when coming to this location i was a bit nervous but i meet a staff member named Mari who helped me with the equipment when needed,the place it self is clean and neat. Amazing energy and a really comfortable experience.

Source: Google

★ 4

GOOD LOCATION—ANNOYED WITH LA THOUGH
Very nice employees! I actually have an la fitness closer to me but I go here instead because the people are nice and they do a great job of keeping up with it (regular cleaning as well as maintenance). Shout out to Cassie—she is so sweet and works so hard to clean our mess!!
I never have to wait for machines no matter the time. They just replaced wood boards in sauna which is nice. The good stars are for THIS location.
The reason it’s 4 and not 5: La Fitness is irritating as they keep cutting hours shorter and shorter. They have a particular style cardio machine I like, otherwise I’d 100% go to another gym with longer hours. They cut hours in pandemic and instead of going back to normal they kept them short and recently ALSO curb Saturdays even earlier. Very frustrating.
Annoying that they added a very fancy Pilates studio that you have to pay extra for instead of doing something for all paying members to maker up for the loss of hours.
As soon as I find a gym with the right cardio machines I’ll switch over unless they lengthen hours or lessen the fee.

Source: Google

★ 5

Love the yoga classes, only wish they had more classes

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★ 5

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★ 5

Very professional staff. Great atmosphere.

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★ 5

Customer service here is 5 stars compared to the other LAF that I've been. The one is Smyrna is so bad that I drive extra miles to come to this one.
There are many machines and a club pilates.

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★ 3

The gym facility is good, has a pool and it's fairly clean. However there are some issues, sometimes the locker rooms are not perfectly clean and a lot of regular patrons use the areas that are supposed to be used by personal trainers

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★ 4

I like this gym but it does get really crowded and very difficult to find machines. Have to go when it's the least busy to get a good work out in...

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★ 5

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★ 5

Great staff, great equipment, fun classes. Great people and clean area!

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★ 5

Great staff. Great front desk. Very clean!

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★ 5

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★ 5

The New Thing at this L.A. fitness is they opened a Really New and Really Cool Club Pilates with Great instructors. It is Extra,$. But you gotta pay for beauty.
Pilates does wonders for your Body and yes you will feel your arms get stronger after only 3 sessions. Reformer pilates is amazing...GET IN THE GAME!!!,

Source: Google

★ 5

Staff is helpful and gym is always clean.

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★ 1

Beware. Not clean.
Find another

Source: Google