★ 5

Staff is outstanding and the equipment is clean and maintained. You will enjoy the workout.

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★ 2

45 pound plates are scarce in here. Only probably about 10 in whole gym.

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★ 1

Went in for a 3 day pass to try the gym out and was treated with complete disrespect. I have lost over 60lbs outside of a gym environment and wanted to explore improving myself further in a gym; Steven made me feel worthless in that moment. I was only worthy of his time if I was actually going to buy a membership at the end of the three days, which is not how the policy is written. Just based on how I looked he decided I was not going to buy a membership. I was even visiting with long term member of LA Fitness and still wasn’t worthy. I have since found my membership at a different organization and have continued working on myself no thanks to his treatment of me. I definitely don’t want to be where I’m not wanted but think people should be warned of Steven’s behavior ultimately co-signed by this organization.

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★ 2

The pool temperature really needs to be fixed, it is entirely too cold.

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★ 5

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★ 3

Service with a smile is dead. And there is algae growing on the water fountains... Otherwise, decent location, gym setup, and always machines available.

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★ 1

I would like to start by saying the gym is supposed to be a safe space for people to work on themselves. This is NOT the vibe of a front desk attendant (just on description an Albino Black gentleman) when a new member attempted to get a 3 day pass to try out this gym. He said to this potential customer “do you think she’ll actually use it” to another customer and then proceed to double down when that customer asked him to repeat himself. It is beyond unprofessional especially in an environment that is supposed to be safe and judgement free. Just thought management should know what people’s first impressions of this establishment are.

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★ 5

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★ 4

Great facility..lots of different equipment and friendly staff

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★ 5

Management: Key and Ms Marilyn were awesome! They were patient and assisted me with all of my questions. Thank you so much!!!

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★ 5

Great gym to go to. More equipment, a swimming pool, a basketball court, and more. Waste of money going to planet fitness.

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★ 5

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★ 5

Always the best place to work out clean place friendly staff and quite place early morning to work out

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★ 5

The staff is extremely helpful and friendly.

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★ 5

I was a member back in 18 (before Covid) but I rejoined last month and while I have my gripes with LA Fitness, their Stone Mountain manager Key he’s been very transparent and considerate in his interaction with me. From the day that I met him, he's always welcomed me, listened to me, and helped me commit to my goals. Key cheers me on every time he sees me and that makes me feel supported in my health journey.

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★ 3

My husband and I have been going to this LA Fitness on and off for years and I like the way it's set up. My complaints are regarding cleanliness and maintenance. The carpet needs to be removed because it is disgusting - dirty and stinks. Rugged wood-like tile or the entire floor the same as what's in the free weight area is preferable. Several of the machines are rusty, broken, or just not well maintained. Staff are fine for the most part. I'm annoyed by staff that use the equipment and sit their on their phones forever. It's bad enough that disrespectful members do it.

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★ 5

⭐️⭐️⭐️⭐️⭐️
I had such a great experience at this LA Fitness! Key, the manager, went above and beyond to set me up with a trial pass and made me feel welcome from the start. Excellent customer service and a positive atmosphere—I’ll definitely be coming back.

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★ 1

I love the classes at la fitness STONEMOUNTAIN however the restroom and floor is completely nasty! Now I know customers can leave the restroom nasty but there is no excuse for the floor at 9:30am in the morning! Please mop and clean up! Ppl want to go to the sauna and workout and relax not have to look at completely disgusting floors that looks like it haven’t been mopped properly in months!

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★ 2

Been going here since I was kid. Fairly nice staff but the place and equipment needs to be renovated. A lot of the equipment is old and rusty and outdated. This gym needs a full face lift.

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★ 5

The Stone Mountain location has plenty of parking. It is clean, with a good amount of equipment. They have racquet ball courts, pool, sauna, jacuzzi, and various classes.

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★ 5

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★ 1

They make it literally impossible to cancel your membership.

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★ 1

If you are a woman or a veteran, steer clear from this place! The gym itself is a typical LA Fitness, nothing fancy. However, the ego-male driven management is where I draw the line. I came in as a guest and experienced the most hostile encounter with the management team, it was so bad I called and filed a complaint with their corporate office. They definitely loss an easy membership and I essentially ended up getting a membership across the street at Fitness Connection! Extremely satisfied with that decision lol.

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★ 1

The lady at the front desk is RUDEEEE!!!

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★ 5

My new trainer X was a joy to work with for our 1st session. Was very professional but personable. That goes a long way, I am excited to continue training with him.

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★ 2

Someone mentioned that the manager only responds to the 5 star reviews. I'm interested to know why.

The equipment is quite old but usable. My big concern is with the showers. The area is in a real need of a renovation. Even the ceiling is dirty. It could be just me but it smells like urine everywhere. I can't understand why that is unless people are urinating in the gym, locker room, and shower area. It's easier for me to go to this location during the week but I might have to think about changing my schedule.

The staff is friendly and very welcoming.

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★ 5

Hi!!!!!! I am pleased by the exceptional professionalism of Mr. Joseph Ifeanyi ! Bring It !!!!! Now let me make it out to the gym soon to work out ! Haha

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★ 1

This gym has completely fallen off. The basketball court has had no AC for 2 MONTHS – it feels like playing in a sauna. People are passing out from heat, but management doesn’t care. Instead of fixing real problems, they’d rather micromanage guests and act like they’re running a prison.

Management is rude, unprofessional, and clearly not qualified. This location used to be decent 4–5 years ago, but now it’s easily the worst gym in the state. Broken equipment, no urgency, no communication, and zero respect for paying members.

If you’re thinking about signing up – don’t. You’ll regret it.

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★ 5

Great service, clean environment what more could you ask for!!

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★ 4

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★ 1

Where are the paper towels????? Adding to this review - this gym is dirty - management y’all really need to get this gym cleaned and the equipment.
6/24 went to this gym yesterday morning and the lockers have roaches and the sauna has the big roaches. They need Pest Control x 10!
The ladies locker room lockers are not cleaned daily.

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★ 4

I like this location, staff are friendly, cleaners are visible and it’s spacious. However, some renovations are overdue. There is still carpet in here which needs to be changed to wood ; the carpet smells and is patched in certain places. And the roof has leaked on occasions.

Source: Google

★ 1

I am writing to formally express my concern regarding an unpleasant interaction I had at your facility involving one of your staff members, Sales Manager Nicholas Mullinax.

During my recent visit, I approached Mr. Mullinax with a simple request to have a piece of gym equipment inflated. His response was dismissive and unprofessional. He stated, "I'm not doing that. I don't know what to tell you," without offering any assistance or directing me to someone who could help. At the time, he appeared to be preoccupied with his phone and continued texting during our interaction, which further contributed to the perception of disinterest and disregard for customer service.

This level of unprofessionalism is disappointing, particularly from someone in a management position who is expected to lead by example and support members of the gym. I hope this matter is taken seriously and addressed appropriately to ensure a more respectful and helpful environment for all members.

Source: Google

★ 5

I want to give a big shoutout to Britney at the front desk at the LA Fitness on Stone Mountain Hwy (early morning crew). I’ve been struggling to stay consistent with my workouts, and most mornings it’s a real fight just to make it to the gym after getting off my overnight 12hr shift. But every time I walk in and see Britney, her warm welcome and positive energy completely change my mood. She makes the place feel inviting and encouraging, something I genuinely appreciate. Thank you, Britney, for making it easier to show up and push through.

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★ 2

I’m very disappointed with how LA Fitness handled a recent payment issue. I received five separate phone calls about a payment that didn’t go through, which I found to be excessive and honestly felt like harassment.

Mind you, I had already informed them that I was using a digital card and was waiting for my physical card to arrive in the mail. Despite giving them a clear explanation, they still continued to call me multiple times.

Instead of repeatedly calling, they could have easily sent a reminder email or text message—a far more appropriate and respectful way to notify someone. One notice is more than enough, especially when I had already communicated the situation.

If the payment was such a concern, LA Fitness could have just put a temporary hold on the account or canceled the membership. There was no need for repeated phone calls that came off as pushy and inconsiderate.

This experience really left a bad impression. I hope LA Fitness reviews how they handle billing issues moving forward, especially when customers have already explained their circumstances.

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★ 4

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★ 5

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★ 1

I've gone to this location since it was built and LA Fitness since it first arrived in Atlanta 25 years ago. This location is at its worst and that is due, most likely, to the management. Last time I came to this location I was almost hit in the face with a dumbbell when I walked into the sauna, because more and more frequently guys are working out in the sauna, which is not what the sauna is designed for and cannot accommodate safely people exercising in a small, congested room. I told management about that as I left the club and recommended putting a sign on the door saying not to work out in their. I avoid this club at all costs, but I was on this side of town today, so I went in again. I walked into a lukewarm sauna, packed to the gills, with gangster rap music being played like we're in jail cell and guys are in there working out. As an older man and an extreme minority in the neighborhood, and the fact that I came in there to relax and sweat out some stress, I didn't feel comfortable trying to regulate the sauna, TODAY, but I do quite frequently. I should not have to regulate the sauna or any other part of the club, because that is what management is paid to do. This is the second time I spoke to the manager about working out in the sauna, and I don't know what this guy is doing in his nightlife, but talking to him is like talking to a lava lamp. When you speak to him the words do not register, as if he doesn't see any issue with what I'm telling him. He doesn't see issue with old men having to sit in there because they're old and not built to deal with Hooligans they have to sit in there and suffer through gangster rap music blaring and guys doing workouts in a 10 by 12 room with 10 men in that room. Maybe if he was more concerned with the fact that it's his building and he is the one that's responsible for making it honorable, and not being covered in tattoos and tight pants to come in there and look pretty for somebody, I don't know who, the patrons to the club we have a better experience. I came to this guy last time with the issue, which concerned safety and health, and the condition has worsened, so now I'm going to explore other avenues about rectifying the situation, since when I address this gentleman with the issue of safety in fairness, all he's trying to do, it seems, is find issue with me. I may be a minority, but I'm from georgia, unlike this guy, and I attended Elementary Middle School and High School right down the street from this club. And the guy covered in tattoos, I think he's Puerto rican, which is not a big deal, but he is not from Georgia and he's trying to make me feel like a foreigner in a club that I've been coming to since it was built. He told me I don't have to come back to this club. Instead of saying I will make the sauna and the club a safe and fair place, he told me not to come back to his Club, in essence, saying if that's what you desire I cannot provide safety and fairness, that is not my style. He's basically saying, from my interaction with him, that I come in here to wear tight pants and be covered in tattoos, not to make the building I'm responsible for safe and honorable.

Source: Google

★ 2

This location has the rudest staff ever! They literally are so rude and try to close the showers a whole 30 minutes prior to closing. La fitness is open until 10pm and as a paying member, I’m paying to use all of the amenities until 10pm during the week. This is the only location where they act as if they’re only scheduled until 10pm. I honestly believe they act like that because they’re senior citizens and are ready to get in the bed, but honestly if the facility closes at 10pm they should be scheduled until 10:30 to get all of their cleaning and organizing done. Per the LA fitness agreement, it says that we have access to all of the amenities during the available open hours. The manager needs to advise them that they can clean the showers 15 minutes prior to closing but that it’s not officially closed until 10pm. They’re doing a disservice to those of us who leave work, come to the gym to get a good sweat in and aren’t able to shower prior to heading home. Honestly, no one is taking 30 minute shower at the gym. It typically only takes people 10-15 minutes at the most because the water doesn’t stay hot that long. I’ll be writing an email to the area manager to get down to the bottom of this.

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★ 4

5/2025: All good. No major dumbbell voids, respectful members, and the equipment is in good shape.

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★ 5

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★ 1

No customer service support at all. Be careful

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★ 5

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★ 5

Very clean and friendly people

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★ 4

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★ 5

Not to crowed on a Sunday morning.

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★ 5

Love this gym!!

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★ 5

I take my hats off the the cleaning crew. Not sure how they keep up with members that opt to throw trash on the floor right next to a trash can and leave water bottles everywhere. The manger has managed to turn the environment around in a short time with a staff of two from what I’ve seen. We would appreciate some new equipment and replacement carpeting. Keep up the good work. The staff is very much appreciated.

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★ 5

Great place!!!

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★ 3

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★ 4

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★ 5

Irvin is the best GM here, great guy !

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★ 5

This location is the only location I come to and I have access to all the others. The staff is friendly and the equipment is good.

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★ 2

Did the 3 day pass and thought the gym was just ok. Staff seemed nice, equipment was good and the place was pretty clean. Basketball court was inaccessible as there seems to be a 24 hour full court playground game going on at all times. Lol. The three days I went the place absolutely REEKED of weed though. That might be a positive or a negative for you. I would doubt anyone’s smoking inside but people are definitely getting high in the parking lot before going in to shoot hoops and/or work out. I’m too old for nonsense and this seems like the kind of place where things could get out of hand quickly. Hard pass for me!

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★ 5

Close too early

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★ 2

*Just a quick edit as an observation: notice how the owner NEVER responds to the negative reviews on here, only the positive. Typically means that they are paying or nudging those reviewers to leave those reviews to boost the gym’s overall rating, without putting in the work to actually improve the quality of the gym. Really sad. FC across the street sends out member surveys every month for member feedback and actually responds to feedback- something that I never saw this gym do in the two years I was there.*

I was a member here for 2 years, and didn’t leave a review for a very long time. There were days I would give this gym 4 stars, and there were days I would give it 1 star. Let’s go over the why:

Pros: No one can deny that this gym has a ton of equipment, tons of free weights, and lots of amenities, especially the pool. The cleaning staff is always walking around and cleaning, and is really the only portion of staff that makes an attempt to look busy.

Cons: Lots of equipment, but they are old, falling apart, and often remain broken for weeks, sometimes months. Lots of free weights, but they are NEVER organized. Staff outright refuses to address this problem, even after speaking with multiple managers and corporate staff. You will spend an extra half an hour trying to find your dumbbells, as they will never be put back in their proper place (if at all), and there are way too many weights for you to have to sift through to find the one you’re looking for. The pool was broken at least once a month, sometimes for several weeks at a time. There was a shooting a couple years back that staff/management said they were working toward preventing, yet none of the rules they enacted to do so have ever been enforced. As far as the staff: if it’s not the cleaning staff, they will sit on their phone/computer for hours and will not acknowledge you or any concerns you have. I’ve informed staff on duty that the bathrooms are out of soap and toilet paper, and they simply continue to sit on their phone and will inform the cleaning staff so that they can get to eventually. You’ll also never see the same staff there for more than a couple of months- I’ve never seen such a high turnover from any business. I later found out by talking to corporate that if a complaint is made against the staff, they resort to just laying off the whole staff and hiring new workers. News flash: that’s not the best way to run your business. I’ve seen those same former staff members go to gyms in the area (PF, Fitness Connection, Crunch), and they are so much nicer and actually do their jobs happily. Finally, the locker rooms at this facility boast lockers that are dated and falling apart, and the bathrooms and showers are covered in mold.

Overall: I really encourage members here to look elsewhere, and see what they’re missing out on. I just looked at this club’s rates, and they have skyrocketed up from what they used to be- they went from $30/month to $40-45 a month! Let’s put this into perspective: if you want a clean gym that has none of the cons I listed above, go to the Planet Fitness across the street- they are $10/month. If you need free weights and can’t do PF, go to Fitness Connection across the street- brand new gym with brand new equipment, also $10/month. You need a pool or cycling classes? There’s a YMCA 10 minutes down the road. I have been to really nice LA Fitnesses, and it’s really depressing that they can’t even attempt at keeping standards across all locations, including this location. I would love to see improvement from this location and have given countless feedback to staff members and corporate employees to do so. However, after two years of trying (and many years before that of the same issues I listed, based on other reviews I see on here), it seems like they have no interest in improving this location, as well as many others in the Atlanta area

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★ 5

Irvin was excellent in helping me with my sign up.He showed me around the gym .I'm so excited to get started.Thank you Irvin.

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★ 5

Love it ! Love the new Manager there Irvin Melendez , great leader !

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★ 4

Todo esta muy bien lo unico malo es que sierran muy temprano los sabados y domingos,deverian de serrar ala misma hora tidos los días.

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★ 4

Facilities need updating. Trim items in the bathrooms were inoperable and/or broken

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★ 4

Too much!

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★ 5

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★ 4

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★ 5

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★ 5

Not my normal location, but is a nice one!

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★ 2

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★ 5

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★ 4

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★ 5

Excellent service, very considerate staff, clean and spacious. As an avid gym goer, I was satisfied.

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★ 5

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★ 1

Been a member at this location for 11 years. Took at 6 month break from this gym and have been going to a new gym. Today, I decided to stop by to do a quick session. Machines were still worn and rusted from a roof leak a few years ago. The air still smells moldy. The dust bunnies under the machines are still there. Seat still drops on you, on the right pec fly machine. Also, had a bad interaction with a rude older guy, thinking he owns the machines. Second incident with this person. I noticed he jumped on another machine, when another customer was waiting patiently for the machine to free up. This location needs a big overhaul.

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★ 4

First time at this location.Very Clean. Greg and Lloyd were great! I'll definitely be back

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★ 5

Greg helped me out dropped my spen in a crack of the floor tye big homie took time out to assist in retrieving it with a creative technique ......I appreciate you G

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★ 1

The management is trash can’t even let you cancel over the phone which is crazy, I will never come back to a la fitness ever again over charging planet fitness is better only 10 a month yall save money

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★ 5

Greg was a super big help when it came down to helping me with an issue! He was very attentive & had excellent communication

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★ 2

Seven years ago, I used to frequent several Cobb County LAF locations but this location was my favorite because of the mature crowd. Now that I’ve moved to the area many years later the crowd is still the highlight but the carpet is yucky and the equipment is old and rusty. The ceilings leak, causing them to rope off wet equipment and still I remained loyal to this location. Then one day I had company in town that asked to join me and when I sent the vip guest link from the app it didn’t work. Then the front desk rep charged me $20 stating it is a new policy as of 3 months ago. That was a lie.

I’ve since joined a new gym with a similar mature crowd, new equipment, ceilings that do not leak and free 7 day guest passes!
2 stars for the crowd only zero for the environment and lies.

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★ 5

I had a great experience here. Greg went above and beyond to help me out. Highly recommend this gym!!

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★ 5

It's a nice place and clean they try to take care of a lot and run out of a disinfectant sheets sometimes everything is good I love the place the swimming pool is wonderful the jacuzzi is wonderful and the Sun is good

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★ 5

Come check out LA fitness stone mountain highway. Great staff and facility. Greg and Lloyd are great managers and always provide great service. Left an item at the location and they privately stored it and gave it back to me when I returned to the gym. Come by and visit great LA fitness location.

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★ 5

Nice staff and pretty clean for the most part

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★ 1

Nasty.

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★ 5

Lafitness is a good gym and very clean

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★ 4

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★ 5

The a.m. Staff here is top tier..! Marilyn, Malick & the front desk ladies are truly polite with great spirits...

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★ 5

Locked myself out of my car. Their GM Greg helped me open it back up. Thanks Greg!

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★ 5

Great morning staff

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★ 5

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★ 3

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★ 5

It's always clean

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★ 5

The gym has been clean and smells great as you work out. The clean fresh smells make a huge impact as you work out. Sharon for Zumba on Saturdays 4 ever please and thank you. She is a great instructor.

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★ 1

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★ 5

When I checked Ty and Morgan welcomed me as if I was a regular. We talked briefly and they were personable and kind When my earbud fell under a machine Morgan smiled and said no problem got Marilyn and Ty to retrieve.and reassured me that this had happened before. Other members were quite pleasant. This is what I know from my professional executive experience, if the employees are seem pleased and happy to work for a business that that usually filters down to the customers.

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★ 5

Ok

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★ 5

I brought my grandson and the staff was super helpful and kind. Tai who assisted us at check in, was especially helpful, positive, and professional. I like the layout of the gym it's all on one floor, no stairs.

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★ 5

I went to this LA Fitness to get signed up for membership and start getting my physical life back in order.

I had a great (fun) conversation with the general manager - Leon and Ryan. While there were a couple of computer glitches, we still got everything worked out.

The location and equipment are spotless and well-maintained, everyone seems friendly and happy to work there (which makes an unbelievable difference)

If you’re in the Stone Mountain area, check this lace out.

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★ 5

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★ 1

Most annoying employees when it’s closing.
30 minutes before closing the guy at the front repeatedly tells you how long you have to workout “21 minutes left, 18 minutes left,10 minutes guys wrap up the treadmill go shower,etc” not an enjoyable workout when he’s constantly talking in the microphone.

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★ 1

You can't cancel membership on weekends. And you can't cancel membership on the app or website, you can't cancel membership by a phone call

You only can cancel membership by going to the gym only on weekdays 9 to 5

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★ 3

Really old equipment, needs to be updated, worn out carpet with holes in spaces, people are friendly, both clients and staff

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★ 5

This LA Fitness is so clean and so much fun! Leon was kind and friendly and allowed me to enter even though my membership was in another state. From the
Zumba classes to the cycle classes to the Juice/smoothie bar; I enjoyed myself and will definitely come back again !

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★ 5

Just walked in to this location as a trainer from another LA Fintess and I am ready to relocate. Leon was inviting and supportive. Everyone was warm and friendly and eager to make us feel at home. It is a beautiful space.

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★ 5

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★ 4

Nice and hygienic

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★ 4

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★ 5

Friendly staff and very. Clean

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★ 5

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★ 5

Friendly folks - lots of workout options

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★ 2

So-so. It is okay. It has enough equipment to get my workout done. There are some machines it only has one of. This irks me since there are people who spend 15 min just sitting on the machine looking at their cellphone. I have had times when I have had to skip part of my workout waiting for the only machine. That being said, I am not totally dissatisfied with this gym. I do wish they would be open later on weekdays and weekends. They close at 10 pm on weekdays (wish it was midnight) and weekend hours are very limited... I hate having to plan around gym hours.

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★ 5

This place is absolutely amazing Leon was so helpful, great energy and gave us an amazing deal. Definitely recommend coming to this location and when you do come see Leon.

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★ 5

Key and Leon did an excellent job explaining the facility and all this place has to offer!

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★ 5

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★ 5

The Operations Manager (Chavonne) was incredibly helpful and professional.
L.A. Fitness is clearly doing a better job of stressing Customer Service.

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★ 5

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★ 5

I’ve been a member of this gym for nearly 15 years now and I use all the amenities! The sauna and jacuzzi are my favorites these days (I’m getting older). Affordable and convenient. My membership allows me access to any location. It’s great when traveling, because I can maintain my fitness routine while traveling. It’s a beautiful thing!! And I had my Hydro Elite water bottle on my hip to stay hydrated.

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★ 5

I like the gym, it's clean and neat, the people are cool. I also like the snack area where you can get a small bite to eat and a healthy smoothie to drink, the owner is very pleasant and helpful.

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★ 5

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★ 5

Morning at this gym are great as the cleaning guy “Malic” is making sure the place gets cleaned up from the night before which sometimes looks like there was a party. He’s the best cleaning guy we’ve had.

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★ 1

Gym is filled with broken equipment and has the atmosphere of a funeral home. I have never had a harder time cancelling a membership as they make it nearly impossible to. With a 40$ monthly fee and 75$ initiation fee, this is the last gym I would ever recommend signing up for.

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★ 4

Great gym with a lot of machines, but most equipment is starting to get old and rusty. Also the sauna needs to be pressure washed. It smells like wet dog

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★ 4

GREAT CUSTOMER SERVICE 👍🏿👍🏿👍🏿 👍🏿

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★ 4

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★ 5

I recently called La Fitness to inquire about memberships, and I had the pleasure of speaking with Leon. From the moment I connected with him, I was impressed by his exceptional customer service. Leon took the time to understand my needs and preferences, and he went above and beyond to ensure I received the best possible deals. He even arranged a complimentary trial session for me to experience the gym firsthand.

What stood out to me the most about Leon was his genuine willingness to assist and his consistent professionalism throughout our interaction. Despite contacting other locations, none of the coaches provided the same level of attention and assistance as Leon did.

Although I ultimately decided to join another gym, I highly recommend speaking to Leon if you're considering La Fitness.

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★ 3

Stone Mt was ok . Unlike Snellville.
The hot tube is often out of service.

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★ 5

Definitely better and improved.

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★ 5

The young lady name is Chynia has excellent customer service skills. Very proud of this team.

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

Leon the general manager assisted me with my fitness evaluation. He was engaging and motivating. He helped me understand my goals and how to reach them. Ladies, he's not bad on the eyes either!

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★ 3

I’ve had a membership for almost 10 years and due to CoVid almost two years I’ve been charged for a membership that I wasn’t able to use. Today I asked for a hand towel and the consultant said I would have to refer two people to get a hand towel. Clearly this is the wrong move, I will be canceling this membership. The gym is fine it’s the personal for me.

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★ 5

I’ve been a member at LA Fitness for quite some time now; visited many locations both in and out of state. I can wholeheartedly say that this location is by far one of my favorites. I work out in this gym everyday, the facility is nice and spacious with a great cleaning and maintenance staff. The over staff is incredibly helpful and professional, particularly Leon and Chavonne who I believe are the managers. Leon is very kind, attentive, and he cares about the facility. You will always see him on the floor making sure weights are put away properly, and other equipment is back in their respective places. Chavonne always makes it a priority to speak to me as well as other members. Which sets the tone for a great experience in the gym. She also does an excellent job of controlling situations. The atmosphere is very motivating and I've noticed a significant improvement in my fitness since joining. I highly recommend this gym to anyone looking for a welcoming and effective workout environment.

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★ 5

Nice, clean machines. Not crowded, pleasant environment.
I enjoy going there.

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★ 5

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★ 4

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★ 5

Friendly people, great trainers, and an amazing juice bar!

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★ 3

The gym is ok but the parking lot has a lot of vehicle break ins pretty regularly. Not a safe place to park.

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★ 4

There are no issues with the gym itself, but just like anywhere you go, don't leave items of value in your car. I came out after a good workout, and there were several cars broken into. And this was broad day around 12 noon. The police camers in the parking lot did not deter.

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★ 5

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★ 5

Zumba and Bodyworks plus abs are fun workout classes with great instructors. Arrive early to save a spot because classes fill up!

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★ 5

Nice location, not too busy. Clean machines and organized weights.

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★ 4

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★ 5

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★ 5

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★ 2

This location has not been open at 8 am on Sunday in two weeks I was there at 8 and left at 9 still not open what is going on at this location,? We pay to go and someone can't be there to open the doors?????

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★ 3

Need hire more cleaning people and oil the gym machines

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★ 1

The whirlpool is unavailable and being “serviced” at least 3 times a week.

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★ 5

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★ 1

If you rely on the kids club the get a workout in this place is not reliable, I drive 25+ minutes to get a workout in just to find out the kids club is closed, something a simple message in the app can solve, they even get your number when you enroll your child, so why not create a group chat for all parents signed up for the kids club and give us a heads up at least. This is such an easy fix and shouldn’t even be a problem. Do better!

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★ 1

If you are into things like dudes getting shot to cars getting broke into this is the spot for you. 4 cars had the pleasure experiencing the latter in broad daylight. Unreal!!! This place sucks.

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★ 4

Workout 🏋🏾 and grab a protein shake from the lady
Only $8

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★ 1

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★ 2

I only give 2 stars because of good customer service. The gym itself isn't very clean, the weight isn't put back to it original place... I saw a weight laying around in the sauna room. Overall, i wouldn't go back unless I don't have any gym to go to.

Source: Google

★ 5

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★ 4

Bigger on the inside. A decent amount of machines to pick from and clean.

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★ 5

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★ 5

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★ 3

I have a great time going to the Cycling classes there over the weekends. Only downfall is the Women’s sauna room is never hot when I go there, I always have to call the front desk for someone to come and attend to the temperature.

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★ 5

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★ 5

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★ 1

Filthy! Staff and management don't ever clean ladies locker rooms!

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★ 5

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★ 5

The man at the front desk, Leon, was very helpful in setting up my membership and showing me around the gym. They have all the equipment that I need and the pool is very nice.

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★ 5

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★ 2

UPGRADE THE OLD EQUIPMENTS WITH NEW LATEST ONES. Please do so as soon as possible. If this is not done, I am gonna cancel my account. My friends are also in the same page. Hope you would take it seriously.

Source: Google

★ 2

Agreed with the previous review. NEED TO UPGRADE THE EQUIPMENTS AS SOON AS POSSIBLE. I might have to move to different fitness center if this doesn't improve. HOPE THEY WILL PAY ATTENTION TO THIS MESSAGE AND WORK FOR IT TO UPGRADE IT. Thank you in advance for listening our reviews.

Source: Google

★ 2

Respectful staff, located in a great spot but THE BIG PROBLEM is that they NEVER upgrade the equipments. When you go to any other locations, everything is so beautiful with new lates Morden equipments. ME and FEW of my FRIENDS are planning to leave this fitness center soon if they don't upgrade. Please reply me if I am wrong. How many of y'all feel the same?

Source: Google

★ 1

It’s extremely hot in the cycle room. There are no fans and no airflow in this room. It’s not healthy for the members who enjoy the cycle class. Please fix the a/c before someone or myself pass out.

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★ 4

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★ 5

I recently joined, and so far, so good. I like that they have a pool that's not loaded with people. I go before 4p and I always get the machines I use.

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★ 2

Locker rooms have a lot of rust & mold. Very disappointed. Front part of gym looks pretty good condition. Pool area has chipped paint around the pool & hot tub. It maybe an older facility but no excuses for not maintaining a descent environment.

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★ 5

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★ 4

Clean spaces

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★ 4

Good gym, machine available when needed, lockers are open.

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★ 5

Awesome

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★ 4

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★ 1

DO NOT COME HERE, i allowed my two boys (yes of age) to come here to see what that gym is about. They had a vip pass! But was told they could not unless they paid the employee $20 dollars! Then whats the point of the vip guest pass? Then after he was told about that not making sense. He then told them they had to sign up, in order to see what the gym was about. He did not show them no paper saying they have to pay. He just asked them for money. Why are you trying to milk these kids for money? Before i subscribed, no one told me to pay ANYONE $20 nor told me i had to sign up in order to use my guest pass! I am highly disappointed! And when i asked him why they cant see what this gym is about. He said “why would they need to, if its a gym”… I dont know sir maybe Bc not all gyms are the same and people would like to see what they are putting their money into…

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★ 5

I love this gym 🏋️‍♂️

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★ 5

Aqua Fit class is great

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★ 1

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★ 5

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★ 4

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★ 5

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★ 3

Why have you all started making the jacuzzi blowers just make bubbles no real pressure coming out of the spout. THIS IS A BAD IDEA. PLEASE CHANGE THIS BACK!

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★ 5

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★ 3

Not too long ago this was a new facility but lack of care start showing. The machines need to be wipe off and cleaned better as well as the rest of the place.

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★ 3

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★ 1

Update: The “general manager” called to rectify the situation and although he was nice, I’m still thoroughly unimpressed. He adamantly promised a month free if I gave them a chance. Even in my distaste, I still joined because the membership is good at all locations. However, he did not extend the 1 month free. He was nice because he was trying to get my business but he does not listen. I shared that I do not have children, and he used the kid zone as a selling tactic multiple times. I shared my fitness goals, in which I never mentioned weight not one time, yet on the whole tour he’s saying, “this will really help you lose weight.”
So I still joined, and I’m hopeful to have a better experience at a the Toco Hills location.

I am writing this from my car in the parking lot fuming.
I have been paying $325 a month to train with a personal trainer in a gym in the city. I’m finally ready to work out independently, and closer to home, so I scheduled a tour at the Stone Mountain LA Fitness for 9am. I was completely prepared to pay for my membership and start today.
When I arrived, I was not greeted by the older lady at the desk, I had to approach her. I let her know I had a tour scheduled and she just said the person is not here.
I asked why schedule if he’s not here. She just shrugged her shoulders and didn’t try to resolve the issue at all. Another gentleman walked up and said he would do the tour, but give him 5 minutes. I was immediately irritated. I waited about 2 minutes and then decided to leave, then he’s suddenly ready. I said, “No thanks, I’m good.” And he said “ok then,” and I left.
You get what you pay for and I see that’s little to nothing at this location. I am always recommending fitness centers to my patients but I would never refer them to this location.
I am big on customer service. This is a big city with a lot of money and too much competition for them to be this irresponsible and unprofessional. Perhaps they assumed because I’m a full figured woman that I don’t work out and wasn’t worth their time & energy. Who knows? But I have a feeling that if I looked different I would have been treated better.

Source: Google

★ 1

I come to this gym every morning for years now. For the life of me can they get someone to clean up in the evening. I'm constantly putting up weights walking around trying to find weights. Its like every 3 months it will be clean then the staff gets fired and the gym goes back dirty. I use to see a lady clean every morning then she was fired the next person they hired sleeps in the gym and never comes to the weight part and clean up. I just wish they was more consistent with cleaning the whole gym and not just the bathrooms. I doubt the machines get cleaned at all anymore

Source: Google

★ 1

For being a GM Jared knows nothing about service. One of his colleges who no longer works for LA Fitness did not provide my husband with correct information and when I spoke to Jared he could not resolve the issue. Jared said it was my husbands fault for not reading the contract when he does not speak the language (it was translated) and Jared never took ownership. I have worked in customer service and when you really know about service the customer is always right. You do not sit there in blame the customer when your employee translated the contract but did not disclose everything. What a shame that he is in the service industry and working for a well know company.

Source: Google

★ 4

I will love to workout at night but they close early I wish they stay until 11pm

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★ 3

The setup for this LA is different. It only has one floor. It looked good anyways it had swimming pool, basketball 🏀 court and the rest. Now it was easy to find all of the leg, arm and other machine. The machine were line up. The place was clean to a point. Bathroom was disappointing. Showers were a bit dirty and broke. The bike 🚴 place was perfect and different. sauna room was good and it let me turn off the lights

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★ 5

Tristan is the best trainer. Book him if you can.

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★ 5

Great workout...not too many people due to cold rain.

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★ 4

Spacious gym with the full complement of weights and machines, squash courts, basketball court, juice bar, cycling room, and pool. Spacious changing rooms with lockers are accessible from pool or exercise floor. Various classes and instructors are available. Open at 5:00 am weekdays & 8:00 am on weekends.

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★ 5

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★ 5

I love this location. The smoothies are dope!

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★ 1

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★ 3

It was ok...
Disappointed that they had closed the racquet ball court for maintenance. Some machines were broken 😕. But overall, we worked out and did our cardio.

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★ 5

Source: Google